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USAG HUMPHREYS
1
Proudly Serving Camp Humphreys and the Pyeongtaek Communities
Volume 1, Issue 5
A Camp Humphreys Fire and Emergen-
cy Department employee recently was
named the Army Dispatcher of the Year,
for her active role in saving lives every
day.
“911, what’s your emergency?” -- Is a
question Kim, Hye-un asks many times
every day. Her training collectiveness and
calm responses enables her to reassure
effectively, communicating and respond-
ing to all incoming calls.
Although firefighters and military po-
lice often get acknowledged for their
service on the emergency site, Kim, who
plays a vital role behind the scenes, is
being recognized as the Army’s 2018 Fire
and Emergency Services Dispatcher of
the Year.
U.S. Army Installation Management
Command Headquarters in San Antonio,
selected Kim of over 82 nominations, for
her excellence in compliance with the
Department of Defense, Army, and local
protocol dispatcher standards. Her team-
work, quick decision making skills and
multi-tasking, coupled with her educa-
tion, training and certifications, distin-
guished her from the rest.
Kim has served as an emergency ser-
vices dispatcher at Humphreys for nine
AWARD, continues on page 3
What’s Inside
Page 2
Remarkable
Employee –Glen Ranes
Page 3
Unsung hero story
continues
Page 4
National Prayer
luncheon
Page 5
NFL players coming
to Camp Hum-phreys
Page 6
Busan—second
largest city in Korea
By Sameria Zavala
USAG-H Public Affairs
Unsung hero wins dispatcher of the year award
U.S. Army Garrison Camp Humphreys Fire Chief Gil Lozano and Garrison Command Sgt. Maj. Antonio Lopez, present Emergency Dispatcher Kim Hye-un with
her award for being named the 2018 Fire and Emergency Services Dispatcher of the Year, at the Camp Humphreys Fire Station, March 29. Kim was awarded
for her excellence in compliance with the Department of Defense, Army, and local protocol dispatcher standards. (Photo by Sameria Zavala,
USAG-H Public Affairs)
2
HELPFUL LINKS
USAG Humphreys
USAG Humphreys Facebook
USAG Humphreys Twitter
USAG Humphreys Flickr
USAG Humphreys
Family and MWR
USAG Humphreys YouTube
Eight Army Newcomers Page
https://ice.disa.mil
REMARKABLE EMPLOYEE
Serving more than 20 years as a con-
tractor and government employee,
Camp Humphreys’ Education Service
Officer Glen Ranes, goes above and
beyond to help Soldiers meet their
education goals.
“The best part about my job is help-
ing Soldiers,” said Ranes. “Its important
for Soldiers to have a higher education
to further their career in the military or civilian life. I feel grateful
to be here to assist them in accomplishing their goals.”
Ranes’ life lesson:
“I would like to advise everyone who are pursuing their degree
to make sure you go to an education center and talk to a counse-
lor before selecting a school,” said Ranes.
“You don’t want to make the same mistake I’d made,” he said.
“ I talked to someone other than a counselor and later found out
that the school I was attending was not an accredited school.
Therefore, I had to repeat all the classes I’ve taken. If I had talked
to a education counselor before I started, I would not have made
this mistake.
“So please remember to talk to an education counselor before
you select a college—it is important to make sure you get credit
for your classes.”
Credit: Lisa Kim, USAG-H Public Affairs Intern
3
years, but has served for a total of 19
years in Korea.
Her success also contributed in know-
ing how to manage stresses during criti-
cal times and having her emergency
medical dispatcher certification current.
“The job of a 911 Emergency Dis-
patcher can be very stressful,” said Dan
Clark, USAG Humphreys deputy fire
chief. “As firefighters, we can physically
break down a door if we have to when
we need to save someone,” “Our dis-
patchers are placed behind a phone and
do not have the physical outlet for
stress as firefighters do on the scene.
“If someone is calling and their baby
can’t breathe, our dispatchers are able
to walk them through the steps of per-
forming CPR, that is why it is so benefi-
cial they are emergency medical dis-
patcher certified.”
When a dispatcher receives a call,
they have 60 seconds to answer the
phone, gather key information from the
person in distress, input it into the com-
puter, determine where to send help,
AWARD, continued from page 3 and alert the appropriate fire station for
the response. In 2018, Kim answered a
large portion of the department’s 2,677
emergency call incidents, and processed
more than 99 percent of her calls in 60
seconds or under.
She shares that her position, alt-
hough stressful at times, is rewarding.
“One of the most difficult time I re-
member as a dispatcher, was walking
into work as a serious emergency call
was in progress and I had to take over,”
Kim said, as she was facing her six moni-
tors. “The person was unresponsive and
I had to take over the call as the fire
team was administering CPR, while sim-
ultaneously dealing with a fire alarm at
another location.
“We didn’t know if the person would
make it. The first and second attempt to
revive him using the defibrillator was
not working; however, the third attempt
worked. He is doing well now and is pre-
sent today,” said Kim.
She also noted, it is important to
know your location before you make
emergency calls.
“Currently, one of the biggest chal-
lenges we face as dispatchers is when
callers do not know where they are
when they call,” Kim said. “I know its
difficult sometimes here in Korea but It
takes longer to send help if they don’t
know where they are — every minute
counts. To prevent this from happening,
we advise everyone to pay attention to
their surroundings in the case of an
emergency.”
Kim’s bilingual skills are also a huge
benefit for her fielding emergency calls
here at Humphreys.
She receives call from the local Kore-
an dispatch center when Americans call
them first. They are transferred to the
Humphreys dispatch team, where Kim
usually takes the calls.
“In order to save precious time, Eng-
lish speaking people should call Camp
Humphreys 911 Dispatch Center at 031-
690-7911,” added Kim.
Humphreys Fire and Emergency Ser-
vices is expected to exceed the volume
of emergency incidents in 2019, due to
the increase in population.
“911, what’s your emergency?” -- is a question Kim, Hye-un asks many times every day. Her training collectiveness and calm responses enables her to reas-
sure effectively, communicating and responding to all incoming calls. In 2018, Kim answered a large portion of the department’s 2,677 emergency call inci-
dents, and processed over 99 percent of her calls in 60 seconds or less. (Photo by Sameria Zavala, USAG-H Public Affairs)
4
SAVE THE DATE:
Humphreys Family
and MWR
APRIL 6 Month of the Military Child Carnival Burke SKIES CYS Center, Building 6317 TIME: 11 a.m.
APRIL 13 Humphreys Amazing Race Downtown Recreation Center TIME: 10 a.m. Registration Deadline: April 8
APRIL 20 EGGcellent Family Adventure Four Chaplain’s Memorial Chapel TIME: 1 p.m.
APRIL 26 MAGIC: The Gathering Downtown Recreation Center TIME: 7 p.m.
Chaplain (Col.) Samuel S. Lee, United States Forces Korea command chaplain, speaks to Soldiers, civilians, and families during a National Prayer Luncheon
held at the Morning Calm Center on Camp Humphreys, March 20. Humphreys' Religious Support Office hosted and welcomed Camp Humphreys community
members to enjoy, build fellowship, and worship freely together. (U.S. Army photo by Sgt. Christopher B. Dennis, USAG-H Public Affairs).
2019 National Prayer Luncheon
5
What’s HOT?
Humphreys Housing Office closure, April 10
The Housing Office, Bldg. 6400, will be closed for internal training April 10 starting at 12:30 p.m. Normal hours will resume the following day.
Texas Roadhouse extended weekend hours
Texas Roadhouse hours of operation are Monday - Friday from 4 -9 p.m. and Saturday – Sunday from 11 a.m. – 9 p.m. Looking for Volunteers to teach English
Pyeongtaek Elementary and Middle schools are looking for volunteers to teach English; no pre-requisite required, with flexible times to meet your availability.
To register, please provide your email, contact phone number and available days and times at [email protected] or call USAG-H Public Affairs Office at 05033-56-1080. You can make a difference!
USO-NFL Tour coming to
Camp Humphreys April 6
Come meet and greet the NFL stars at Camp Hum-
phreys! The event is free and everyone is invited.
April 6 locations and times:
12 p.m.—Month of the Military Child Carnival at
Burke CYS SKIES Center
1:40 p.m.—Humphreys USO (Sentry Village); meet
and greet
4:30 p.m.—Downtown Recreation Center; meet
and greet; “Football Kick-Off Challenge” - interac-
tive activity
For additional information on the USO’s partner-
ship with the NFL, please visit USO/NFL
For more information on the event, please call
Special Events at DSN 757-1640/COMM 05033-57-
1640.
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Submit stories, nominations, photos to USAG Humphreys CONNECTIONS to: [email protected]
The Connection is an unofficial publication published under the provisions of AR 360-1 for members of the Department of Defense. Contents of the Connections are not necessary the official views of, or endorsed by, the U.S. Government, Department of the Army or
the USAG Humphreys. The Connections is a free bi-weekly publication distributed via email every other Friday, except when that day is an American holiday, then the Connections will be published on Thursday. All items are subject to editing for content and to insure
they conform with DoD guidelines.
Busan, formally known as Pusan, is the second largest city in Korea after
Seoul. Busan has many watersport activities, attractions, stunning beaches,
and a variety of foods to enjoy! Busan Activity
Busan has many international events, such as
the biggest film festival in Asia, Comedy Festival,
G-star, Motor Show and Boat Show. Every fall,
the festivals brings in huge crowds from all over
the world to enjoy film, dance, music, and food.
Gwangalli Beach
Gwangalli beach is known for its permanent outdoor
stage on the beach. The locals and nationals bands
use the stage to perform to the audiences. Nearby, is
the Waterside, Waterfront, Beach Parks, and Marine
Leports Center. You can also enjoy a variety of ma-
rine sports such as banana boats and windsurfing at
this beach.
Gwangalli Bridge
Gwangan bridge is known for its ‘multimedia mari-
time’ show. The bridge lights up at night, to show-
case its various fireworks, as well as colorful laser
shows with special theme music every year. It is one
of the largest fireworks festivals in the country.
Milmyeon (mil-myon)
It is one of the most popular dishes in Busan and can be
eaten cold, warm, or mixed with seasoning. It was intro-
duced in Busan, during the Korean War, in the early
1950s, and was named Milmyeon. Refugees gathered in
Busan and made noodles from flour, which was available
to them through the U.S. Army. In 2009, it was also des-
ignated as the representative food of Busan city.
Credit: Kim, Won-hyeong, USAG-H Public Affairs Intern