Protecting the right to housing for all tenants through advocacy, advice & education

2016/17

ABOUT US ................................................................................................................................... 3

OUR APPROACH ......................................................................................................................... 4

CHAIRPERSONS REPORT ............................................................................................................ 5

2016/17 AT A GLANCE ............................................................................................................... 6

OUR WORK ................................................................................................................................. 7

OUR IMPACT ............................................................................................................................ 10

DEVELOPMENTS OVER THE LAST 12 MONTHS ........................................................................ 11

PARTNERSHIPS AND COLLABORATIONS .................................................................................. 13

STAFF AND GOVERNANCE ....................................................................................................... 16

FINANCES ................................................................................................................................. 20

Tenancy WA acknowledge that we work on Aboriginal land, traditionally the home of the Noongar Nation. We pay deep respect to elders past and present.

Tenancy WA is a not for profit specialist community legal centre that provides quality legal services to residential tenants anywhere in Western Australia.

The Tenancy WA team is made up of lawyers, tenant advocates, support staff and volunteers, all of whom are committed to supporting the fundamental human right to safe, secure and affordable housing. We work collaboratively with other community legal centres, tenancy advice centres, and like-minded organisations throughout WA to produce better outcomes for tenants.

Since Tenancy WA opened our doors in February 2014, the number of requests for assistance from people renting their home throughout WA has escalated. We continue to look for new ways to expand and improve our advocacy, advice and education services so we can protect the right to housing for all tenants.

Safe, secure, affordable homes for people renting in WA.

Protecting the right to housing for all tenants through advocacy, advice and education.

We believe that safe, secure, affordable and appropriate housing is a fundamental human right.

Tenants have the knowledge to resolve residential tenancy issues themselves, or to be aware of and be able to access, advocacy services where they are not yet capable of self-help.

Our services are accessible physically, financially, geographically and culturally.

We honour the diversity of our community regardless of background, gender or varying abilities.

Professionalism and integrity in all of our activities, both external and internal.

We are committed to providing quality services.

We offer advice to residential tenants on our advice line, in person and on our website to improve their capability to maintain successful tenancies and resolve their own tenancy issues.

Providing advice and support to people who have tenancy issues is a core service of Tenancy WA. We firstly provide tenants with information on their rights and responsibilities and, when appropriate, empower them to deal with the issue by negotiating with their landlord.

We provide community education activities for tenants and professional development for community service workers and tenant advocates.

Community education increases Western Australians’ knowledge and understanding of tenants’ rights and responsibilities and helps to protect and support the 30% of Western Australians who rent their home. By providing professional development for community service workers and tenant advocates we share knowledge and ultimately improve outcomes for tenants.

We support residential tenants by providing practical and strategic assistance in their negotiations with landlords and property managers and during Court processes. We support members of the Tenancy Network and the community sector by providing a range of resources and services.

When tenants are not able to negotiate or deal with tenancy issues alone, even after receiving our advice, we offer further support either by referral to a Tenant Advocate in their area, or from one of our own Tenant Advocates. Tenancy WA operates as a central resource unit to the WA Tenancy Network, comprising 15 Community Legal Centres and Tenancy Advice Centres. We provide member organisations with information, support, resources, training and networking opportunities.

We champion the interests of vulnerable tenants in Western Australia and provide leadership in the sector.

Tenancy WA provides law and policy reform advice to the government, undertakes test case litigation, monitors trends and issues in the tenancy sector, and continually seeks new ways to deliver effective services aimed at improving outcomes for tenants who require the most assistance.

2016/17 has been a successful year for Tenancy WA. Highlights include:

Continuing high quality advice, advocacy and legal representation services, including the implementation of a fee for service trial. This has enabled the provision of low cost services to those who can afford them and helped extend telephone advice services further

Securing new funds and the implementation of the Safe as Houses program in partnership with the Street Law Centre of Western Australia and Women’s Law Centre of Western Australia. Safe as Houses provides integrated case management services to prevent homelessness for women and children who have escaped domestic violence and reduce the burden of accessing multiple services

The continuation of the Piddington Justice Project, with 5 volunteer law graduates helping provide critical services to tenants during the year

Continuing policy and law reform work with a focus on domestic violence reforms and protections for boarders and lodgers, working with other organisations supporting the case for improved tenancy rights and a more effective housing system to ensure access to affordable, safe and secure housing for all

Providing training to tenancy workers, maintaining and developing our fact sheets (a key resource for tenants) and commencing a refresh of the website for launch in 2018

Providing advice and training to the Tenancy Network and community workers, as well as working together on the Duty Advocacy Program

Securing new funds for the development of an online Residential Tenancy text for community workers, advocates, legal practitioners and tenants able to undertake self-advocacy

Ongoing and project funding is critical to our capacity to offer ongoing tenancy services and extend and enhance our services. Many thanks to our State and Commonwealth service funders and grant providers for their support.

The work of Tenancy WA couldn’t happen without the enduring commitment and expertise of our staff, volunteers and voluntary Board members. I commend all those involved in Tenancy WA during 2016/17 for their contribution to our mission to protect the right to housing for all tenants through advocacy, advice and education.

Pauline Logan, Chairperson

October 2017

4347 legal advices provided to 3092 people across WA.

6,104 problems answered, as many people call with more than one issue in their advice session.

4,184 referrals to other services provided, linking tenants with the help they need.

196 Aboriginal and Torres Strait Islander people assisted

220 requests for help by people at risk of homelessness

137 people requesting help in family and domestic violence situations

349 people stated they had a disability or mental illness

61% of clients were female

79% of clients had a low to medium income

26 cases closed, 14 cases including Court representation (not including duty advocates cases)

77,428 unique visitors to the website

This year we transition to the CLASS database from CLSIS, and the data definitions differ, so these figures are not all directly comparable with earlier annual reports.

We assist private residential tenants, public housing tenants, community housing tenants, boarders and lodgers, and tenants of caravan and residential parks with their tenancy issues. Our role is to advise, support, educate, and where needed, to offer law and policy reform solutions.

In 2016/17 we assisted 3, 092 people with their tenancy issues. As many clients contact us more than once with a variety of issues, in total we provided 4347 advices on tenancy, and assisted with 6104 issues.

Some members of our community require a different level of assistance and have a higher risk of becoming homeless. This year we undertook 36 legal cases, 26 of which were resolved by the end of the year.

In addition to these cases, we continue to provide the duty advocate service at the Perth Magistrates Court. This service aims to prevent disadvantaged tenants who have to appear in Court, from ending up with an outcome that is not in their best interests. Held on Wednesdays and Thursdays each week, when residential tenancy matters are dealt with, the Duty Advocacy Program is run in collaboration with the Sussex Street Community Law Services, Northern Suburbs Community Legal Centre and Welfare Rights & Advocacy Service. Tenancy WA provides around half of the rostered time.

Through this program we provide advice, negotiation, limited representation and referrals to other services for tenants at risk of homelessness. Tenants are generally seen on a first-come-first-served basis, however we do prioritise according to their seriousness and urgency.

This year we partnered with WACOSS, Shelter WA, and the Community Housing Industry Association to develop a two day training course on residential tenancy law for community support workers. Tenancy WA delivered two of these training courses in 2016-2017 and they were very well received by professionals working in the community sector. Tenancy WA will continue to deliver this training regularly in the new year.

Our website continues to be well utilised with over 77,400 visitors this year, a significant increase from 55,000 visitors last year. With each visitor viewing an average of 6.7 pages, engagement is extremely high across the site. Our most popular fact sheet downloads continue to reflect the most common issues experiences by tenants in WA. Our ‘Break Lease’, ‘Bond Disposal’, and ‘Maintenance and Repairs’ fact sheets were the most popular downloads for the year.

Fact sheets are the most popular downloads on our website. This year we added eight fact sheets for tenants bringing the total to 37. Between January and June this year alone, there were 55,223 factsheets downloaded from our website.

This year we provided 205 advices to Tenancy Network members and other community workers on a variety of topics. We launched our online hub for Tenant Advocates, with access to our full range or research memos and training materials, ensuring all Tenant Advocates across WA can get the information they need to assist tenants with common and complex issues.

In addition, we held five meetings of the Tenancy Network, provided a range of training workshops and hosted a national conference of Tenant Advocates before the National Association of Community Legal Centre’s Conference in Fremantle. Planning is well underway for our conference, The First Domino: Housing, Health and Home Truths, to be presented in partnership with WAAMH in November 2017.

Since our first months of operation in 2014 Tenancy WA has advocated for reforms to the Residential Tenancies Act to provide protection for people in cases of domestic and family violence. WA is the only state in the country without such provisions, even though domestic violence is the leading cause of homelessness. This year we made detailed submissions to the government for substantive reforms. We consulted with key stakeholders including REIWA and the Housing Authority to seek to build a consensus on this critically important issue.

We are very pleased to see that the McGowan state government has signaled that this matter will be a priority, and we will continue to work with government to seek the best reforms, as there is an opportunity here for WA to move to the front of the pack and learn from the interstate reviews. We are calling for the introduction of a ‘notice of termination’ so a tenant who is the victim of domestic violence can terminate their tenancy by issuing a notice, supported by a statutory declaration by a professional, without the need for the victim to make a Court application. We’re also seeking provisions to allow a victim to apply to have the perpetrator removed from the tenancy agreement if she wants to stay, and a new tenancy created in the victim’s name alone (so long as the victim can sustain the tenancy). There are a range of supporting amendments but these two provisions will allow a tenant who is dealing with domestic violence to stay safe in their home, or leave and move to safety without unfair delays and costs.

Boarders and lodgers are often only one step away from homelessness, and yet they have hardly any protections in law. Currently lodging arrangements are regulated through public health and planning laws, but there is no regulation of the rights and responsibility of a

lodger and provider. That’s left to the common law, with the lodger and provider to negotiate a contract. Of course there’s a significant power imbalance there.

Tenancy WA and Shelter WA co-convene the cross-sector Boarder and Lodger working group which brings together private developers, university accommodation providers, local government representatives, community housing providers, and lodgers advocates. The working group has toiled throughout the year to build a consensus recommendation to government for new laws to regulate the industry. Our recommendations are a win-win regulation which will provide the certainty and clarity that providers need to expand and innovate new and better lodging accommodation, and for the first time in WA, lodgers’ basic rights will be protected in law. There are a great variety of people who use lodging accommodation, and the whole community stands to benefit from these reforms. We look forward to working with the state government to progress long overdue reforms.

Tenancy WA has consistently engaged with the Housing Authority to seek reform of policy and practice to sustain tenancies rather than evicting tenants to homelessness. We are pleased to see the new Department of Communities agree to engage in a co-design process with us and the community sector peaks to address this critical issue.

We assist tenants throughout Western Australia every day by offering advice, by supporting them through court processes, and by providing information. Our outcomes can be measured by the statistics in this report, but our true impact is in the personal stories and the lives we touch. The following case studies have been selected to illustrate our impact and to highlight several common issues. All names have been changed to protect privacy.

Noel (not his real name) was an elderly Aboriginal man who had lived in his public housing tenancy for over 10 years. He was up to date with rent but was behind in his water bills and had no other breaches. He had a fortnightly direct debit set up for the water account, but over the years the cost of water increased, and with family visiting his water use increased too. Over a 5 year period his water debt accrued, as his regular payments weren’t enough to cover the bills.

The tenant didn’t understand the significance of the notices in the mail from the Housing Authority, and wasn’t sure how to resolve the problem on his own. The Housing Authority then applied for a termination order, to evict him from his home, after the debt had piled up to $4000.

We opened a file, and worked with financial counsellor and emergency relief providers to help with the debt, and negotiated for the tenant to stay. We are making submissions to the Housing Authority about ways to support tenants to maintain their tenancies, by establishing a policy of a visit from the Aboriginal Customer Support Officer when the debt is $400 rather than when the debt is $4000 and difficult to address. The tenant explained if someone had talked to him about increasing his regular payments for water, he would have done so years ago, and the very stressful experience of facing eviction to homelessness could have been avoided.

Dave (not his real name) lost his job when the company retrenched 20 workers. He was living in a private rental. He paid rent from his savings for a while, but these ran out and he decided to move in with his brother while he looked for work. Dave was 7 months into a 12 month tenancy agreement.

We gave Dave advice about his options for ending the tenancy, best options to keep the costs down, and pointed him to the negotiation template letters on our website.

With the falling rental market in Perth, it was likely that Dave’s place could be vacant for 50 days or longer until a new tenant moves in, and likely that the new tenants would pay a lower rent. This leaves Dave liable for potentially thousands of dollars of compensation to his landlord, just when he can’t afford it. He could also be listed on a residential tenancies database, if he ends up owing more than the bond. We provided Dave with some strategies to manage this risk.

In other states and territories this compensation is capped, but there is no limit in WA.

Tenancy WA is continually seeking new ways to deliver effective services to clients and the sector. Demand for our services is increasing in an environment where we are facing a decrease in funding. Our core supporting partner the Department of Commerce, use the funds raised from the interest on all tenants’ bonds to provide funding for Tenancy WA. The extremely low interest rates that have been experienced in Australia over a protracted period have affected the funds available.

Rather than cutting our services, and in order to protect the level of service we currently offer, we introducing a low-cost service fee of $40 for legal advice. This fee is waived if clients are on low income, in financial difficulty or in a crisis situation. In particular we will be sensitive to those clients who are at a risk of homelessness or who are experiencing family and domestic violence or dealing with mental illness. We now waive the fee for about 80% of our clients, and 20% pay for their advice.

This trial commenced in September 2016, and after an initial 3 month reviewed was extended to at least the end of the financial year. The new fee has impacted our service in several ways.

We no longer receive calls about insignificant matters, with calls now focused on serious matters.

Downloads of facts sheets on our website have increased dramatically, as tenants who can do so are resolving their own issues.

We are providing advice to more tenants who are at risk of homelessness, or who are experiencing domestic violence.

Our reviews to date show that the fee helps to target our services to those who need it the most, while assisting to raise funds to extend our service further.

We will conduct a final review of the trial in the next financial year, and will continue to improve the free resources available on our website for all tenants.

Family and Domestic Violence is the leading cause of homelessness in Western Australia. This year, Tenancy WA has developed and implemented the ‘Safe as Houses’ program in conjunction with Street Law Centre of Western Australia and Women’s Law Centre of Western Australia. The program is an integrated case management approach to addressing a client’s legal and non-legal needs.

Funding from the Criminal Property Confiscation Grants program and Lotterywest have been administered in order to provide support services to women and children who are victims of domestic violence, preventing homelessness through community sector partnerships and corporate partnerships.

The program began in April 2017 and we have successfully assisted 36 clients who were experiencing homelessness or at risk of homelessness, family and domestic violence and have ongoing issues that require both legal and non-legal support. ‘Safe as Houses’ has

assisted these 36 clients to sustain secure and affordable housing whilst supporting clients with tenancy issues, property law matters, fines and infringements, identification, minor criminal matters, family law matters, violence restraining orders, discrimination, freedom of information applications, criminal injuries compensation claims and other practical needs that a client may require. ‘Safe as Houses’ has an extensive network of resources enabling efficient client assistance.

‘Safe as Houses’ has successfully connected with: ‘Givit’ enabling clients to be provided with items as required, ‘Lotterywest’ emergency relief grant for immediate client needs, ‘Share the Dignity’ providing feminine hygiene products and ‘Wesnet’ providing emergency smart phones for clients.

As the grant is dependent upon us sourcing matching funding as such Tenancy WA continues to actively seeking corporate partnerships.

Unlike some other States and Territories, Western Australia does not have an authoritative and comprehensive text or resource providing commentary on Western Australian residential tenancy law and practice. The absence of such a resource has an impact on the ability of tenant advocates and legal practitioners to effectively support tenants in a specialised and complex jurisdiction.

Tenancy WA successfully applied for a one-off grant of Commonwealth funding to develop an online WA Residential Tenancies Law and Practice resource. The grant was provided as part of the Innovation Fund under the Community Legal Services Program (CLSP).

Tenancy WA will use the grant to develop an online Residential Tenancy text suitable not only for advocates, community workers and legal practitioners but also potentially a resource for those tenants who have capacity to engage with the resource for the purpose of self-advocacy or representation. Publishing it online will ensure it is an affordable and accessible resource to workers, legal advisors and tenants wherever they are situated in the State.

Building strong relationships with stakeholder agencies and working in partnership across the community services sector are priorities for Tenancy WA. The more we collaborate and share our knowledge, the stronger the sector becomes and the more likely it is that we enable positive outcomes for our clients. We aim to provide a strong social return on investment to our funders and for the benefit of the WA community.

This year we have partnered in some way with all of the organisations and businesses listed here and we thank them for their goodwill, trust and support.

We would like to gratefully acknowledge our funding partners.

Western Australian Department of Mines, Industry Regulation and Safety

Department of the Attorney General (now the Department of Justice) Criminal Property Confiscation Grants Program

Commonwealth Attorney General’s Department – Community Legal Service Program

Commonwealth Attorney General’s Department – Innovation Fund

Lotterywest

K&L Gates - A pro bono partnership from our first year of operation, K&L Gates has supported us with pro bono advice and assistance drafting contracts for our partnerships, venues for our meetings, and in-kind contributions in support of funding proposals. We particularly thank K&L Gates for hosting the corporate partner’s launch of Safe as Houses.

We are also grateful to the following law firms and barristers who have provided pro-bono or reduced-cost advice, representation or training.

Sam Vandongen SC

Greg McIntyre SC

John Southalan

In 2017, Tenancy WA again partnered with the Piddington Justice Project for the 2nd year. The project connects law graduates who need to complete their practical legal training with Community Legal Centres.

The Piddington Justice Project benefits law graduates who received practical legal training, the community legal centres that received enthusiastic and capable volunteers, as well as a funding contribution for every graduate that they supervise, and the Western Australian community. In the second year of the project, we had five volunteer law graduates join our team who contributed a total of 1,688 hours. We are proud to be associated with the Piddington Justice Project.

Three graduates from the 2016 Piddington Justice Project cohort are now employed at Tenancy WA.

We are active members of the following:

Community Legal Centres Association of WA

National Association of Community Legal Centres

NATO – National Association of Tenant Organisations

Shelter WA

WACOSS

Tenancy WA operates as a central resource unit to, and works collaboratively with, WA Tenancy Network members:

AccordWest

Albany Community Legal Centre

Regional Alliance West

Goldfields Community Legal Centre

Gosnells Community Legal Centre

Kimberley Community Legal Services

Midland Information Debt & Legal Advocacy Service (MIDLAS)

Northern Suburbs Community Legal Centre

Peel Community Legal Services

Pilbara Community Legal Service

Southern Communities Advocacy & Legal Education Services (SCALES)

Sussex Street Community Law Service

Welfare Rights & Advocacy Service

Wheatbelt Community Legal Services

Tenancy WA is a membership-based organisation, governed by a voluntary Board of Management. Board members are selected to provide a range of expertise, experience and knowledge and provide strategic direction and support to our team. We work to strategic and operational plans and provide detailed and regular reports on our achievements to our funders and members.

Our staff are a dedicated and professional team all of whom make a valuable contribution to our achievements. Our Principal Solicitor, Kate Davis, is responsible for the management of legal practice and the implementation of quality standards. Reporting to the Board on matters relating to practice management, Kate manages the day-to-day operations of Tenancy WA, oversees staff and volunteers, and is responsible for compliance with the NACLC Professional Indemnity Insurance Scheme and the NACLC National Accreditation Scheme. Tenancy WA is an accredited community legal centre under the National Accreditation Scheme.

Kate Davis, Principal Solicitor John Collier, Senior Solicitor

Anna Hitomi

Michelle Trainer

Marina White

Alice Pennycott

Dean Tingey

Pia Bonifant

Katie Rose

Ailbhe Graham – Solicitor Karen Bamforth - Program Coordinator

Justine Kamprad Suzanne Rossi

Kate Macfarlane Kimberley Wilde

Anne-Marie Ricciardi

Lisa Guagliardo

Duan Thakhoda

Wendy Franklin

Rebecca Cain

Tenancy WA relies heavily on the support of the work that the volunteers carry out. Since 2016 to date, Tenancy WA has had a total of 21 volunteer law students participate in the program. The volunteer program consists of 10 law students at any given time, each student working 1 day per week for a minimum of 6 months. The program aims to familiarise law students to the environment of a community legal practice.

Volunteers assist the Tenant Advocates and Solicitors with the advice line, client intake, face-to-face appointments and the Duty Advocacy program at the Perth Magistrates Court. Each volunteer intake period, Tenancy WA receives an overwhelming number of applications. We thank each applicant and the volunteers for their continued support of our organisation.

Rebecca Cain

Kate Thresher

Chamali Samarasinghe

Brodie Skalko

Allison Warrier

Tess Whitelaw

Henry Prior

Kendra Turner

Sheranga Perera

Ronan Devahasdin

Rozita Jahangirian

Melissa Paterniti

Pearl Wong

Stephanie Gan

Jessie Lonergan

Sumaia Aziz

Louis Re-Matthews

Katherine Swann

James Allison

Justin is currently Director of Civil Law and Acting Director Client Services at Legal Aid WA, as well as a member of their Board of Management. He has previously worked for 15 years at Legal Aid Queensland, practicing in criminal law and then in civil law, where he specialised in victims of crime compensation, employment law and discrimination law. Justin also held the position of Principal Legal Officer in the Civil Justice section of Legal Aid Queensland. He holds the position of Treasurer for a non-profit community organisation in Western Australia.

Pauline is a Senior Manager at Lotterywest leading grants strategy, governance and engagement. Previously she worked in the community sector for 15 years with a focus in community legal centres, housing and tenancy. Pauline has also held a number of Board positions and is currently a member of the Charitable Collections Advisory Committee. Pauline joined the Tenancy WA Board in a voluntary capacity to continue her commitment to justice for tenants.

Sue works as Industrial Advocate for a Trade Union focusing primarily on unfair dismissals and workers compensation. She is also Chairperson of the Belmont City College Board; Vice-President of the Belmont Community Group; and President of the BCG Farmers Market Committee. Sue brings 25 years of experience in governance of school and community based not for profit organisations. Sue has seen the shift from predominately owner occupied dwellings to rental dwellings in her own community and believes that security of tenancy and affordable rents are the two key issues facing tenants in WA.

Adam is a corporate finance and legal executive. He has extensive experience in capital raisings and governance, and has an active pro-bono history in the not for profit sector. Adam has also worked on some of the world’s largest corporate transactions having spent several years at a tier-one law firm on Australia’s East Coast.

Mitchell is a Manager working in Deloitte Australia's private clients tax division, providing tax compliance and advisory services for high net worth family groups, SME’s, small-cap listed companies and not for profits. His volunteer experience includes treasury and advisory roles with a number of local charities, and currently sits on the Deloitte Foundation and Leukemia Foundation’s Young Business Advisory Group.

With qualifications in Commerce and Psychology, Nigel has a diverse background in business, training, adventure therapy and not for profit services. For the past eight years Nigel has been an Executive Manager for Centrecare’s community services responsible for

managing a variety of refugee and asylum seeker programs, counselling and EAP services, community housing programs and the Family Relationship Centre.

Gai is the Managing Director of SCALES Community Legal Centre. As a foundation staff member Gai has worked at SCALES since April 1997. Over her time in the sector Gai has held elected executive positions at the Community Legal Centres Association of Western Australia and the National Association of Community Legal Centres. Gai served on the original committee to develop the successful 'hub and spoke' model of service delivery used in the WA Tenancy Network.

Wendy is dynamic, enthusiastic and committed to integrity in organisational management and services and to making a positive contribution to the community. She is a proven leader who has achieved significant outcomes in complex policy environments and in areas of constrained resources. With over fifteen years in senior executive roles in justice, disability, local government and crime prevention she is experienced at creating and managing high performing teams of 50 plus FTE to deliver state-wide services and managing significant budgets. She has a collaborative approach with a history of effective stakeholder engagement and community consultation across multiple areas of human services and has been responsible for a number of innovative projects that were designed in response to community needs.

Louise’s experience and background covers marketing, business development and strategy. She holds the position of Marketing Director with Jigsaw Marketing and CEO at DPH Surveys. Louise has worked with businesses at all levels and at all stages of growth over the course of her career. She’s also worked with several other not for profit organisations in various capacities, including holding positions on their boards. Louise joined the Tenancy WA Board as a volunteer to lend her expertise to a vital area of social justice.

Tenancy WA’s finances are audited annually. The audited financial statements, including the auditor’s report are presented to members at the Annual General meeting and submitted to funders as a part of the acquittal process.

2017 2016

Department of Mines, Industry Regulations and Safety $703,027 $772,574

Commonwealth Legal Service Program CLSP $133,297 $133,297

Women and Children’s Homelessness Intervention Project $28,687 $-

Investment $ 3,292 $32,046

Conference $ - $4,749

Other $62,060 $28,090

Total revenue from operating activities $930,363 $970,756

Employment $(734,730) $(729,912)

Property $ (82,699) $(19,014)

Administration $ (115,413) $(109,645)

Conference $ (3,137) $(79,369)

Depreciation $ (9,455) $(11,478)

Total expenses from operating activities $ (945,434) $(949,418)

Surplus (deficit) from operating activities $(15,071) $21,338

2/18 PLAIN STREET, EAST PERTH WA 6004TELEPHONE ADVICE LINE 9:00AM-4:30PM MONDAY TO FRIDAY(08) 9221 0088 (METROPOLITAN) 1800 621 888 (COUNTRY FREE CALL)WWW.TENANCYWA.ORG.AU