PROSERV SOUTH AFRICA

TRAINING SERVICES

All our learnerships form part of SETA

registered National Certificates, are a

duration of 12 months and combine

theory training with on-the-job practical

development. The programmes focus on

the development of participants in a

specific functional area.

ProServ LearnershipsProServ LearnershipsProServ LearnershipsProServ Learnerships

Foundational to ProServ's products and services is the concept of customisation. ProServ believes that the most effective

training and consulting solutions and tools begin with understanding the needs of the client and the people who will be

influenced by the products and services offered. With this in mind, we have a full-time team of material developers who

have a wealth of experience in designing outcomes based training materials.

OverviewOverviewOverviewOverview

Our Services include:Our Services include:Our Services include:Our Services include:

• Learnerships

• Supervisory and management development initiatives

• Skills programmes and short courses covering a variety of topics

• Development of customised learning materials

• Licensing of learning materials

• E-learning courses

• Project management of skills development initiatives

• Skills audits and training needs analysis

• Moderation of training and assessment

• Community leadership development

ProServ South Africa Training Services is a CATHSSETA accredited provider of skills development services, operating

mainly in the Tourism and Hospitality industry. Our programmes range from vocational skills training in all functional areas

of the Tourism and Hospitality industry to supervisory and management development programmes applicable to a wider

range of industries. Programmes are run both as short courses and 12-month certificate programmes.

A common misunderstanding is that learnerships can only be implemented with SETA funding and, although the SETA

at times makes funding available for the implementation of learnerships including stipends for unemployed learners, there

are other incentives available.

SARS allows for a tax deduction of R 30,000 in the year of registration of a learner and R 30,000 in the year of

completion of the learnership, which adds up to a total tax deduction of R 60,000 per completed learnership. This This This This

translates into atranslates into atranslates into atranslates into a net tax saving of R 16.800.net tax saving of R 16.800.net tax saving of R 16.800.net tax saving of R 16.800.

Funding of LearnershipsFunding of LearnershipsFunding of LearnershipsFunding of Learnerships

Learnerships and the Tourism BEE Charter:Learnerships and the Tourism BEE Charter:Learnerships and the Tourism BEE Charter:Learnerships and the Tourism BEE Charter:

Learnerships contribute to the Skills Development component of the Tourism BEE-charter which stipulates that at least

5% of Black employees should be registered for learnerships or similar programmes. Furthermore, learnerships will

support the absorption of 10% of new Black recruits as a total of all new recruits, as indicated in the Socio-

economic criteria of the charter.

Programme TitleProgramme TitleProgramme TitleProgramme Title SAQA IDSAQA IDSAQA IDSAQA ID NQF LevelNQF LevelNQF LevelNQF Level CreditsCreditsCreditsCredits

NC Management 83946 3 131

FETC Project Management 50080 4 136

FETC Generic Management 57712 4 150

FETC Hospitality Reception 64469 4 126

NC Accommodation Services 14110 2 143

NC Professional Cookery 14111 4 145

NC Food & Beverage Services 14113 4 164

NC Fast Food Service 14115 3 137

FETC New Venture Creation 66249 4 162

FETC Tourism Guiding 71549 4 148

NC Tourism Guiding 17174 2 134

NC General Travel 14119 5 147

Please note that learnerships (and other training) can be linked to existing in-house training programmes to avoid duplication of

training courses.

The list of Learnerships we are Accredited for by either CATHSSETA and/or Services SETA:The list of Learnerships we are Accredited for by either CATHSSETA and/or Services SETA:The list of Learnerships we are Accredited for by either CATHSSETA and/or Services SETA:The list of Learnerships we are Accredited for by either CATHSSETA and/or Services SETA:

One of the main focus areas of skills development for organisations, often in line with meeting BBBEE-objectives, is the

development of current and future leadership. In this regard, ProServ South Africa has developed a model with various

subjects for Supervisory and Management development initiatives within your organisation.

These models can still run over a 12-month period, even though they do not necessarily form part of the National

Certificate in Management learnership programme. We feel that the models of these programmes should be aligned to

the needs of the participants and the organisation and therefore different modules will be applicable and suitable for

different organisations.

Some of the topics that ProServ South Africa is currently running as part as internal supervisory and management

development programmes:

Introduction to supervising Being a leader and motivating a team

Introduction to management Employee wellness

Administration skills Maintaining quality

Business skills Customer Service

Time management Performance Management

Mentorship and Coaching Leadership skills

Problem Solving Professionalism

Supervisor and Management Development ProgrammesSupervisor and Management Development ProgrammesSupervisor and Management Development ProgrammesSupervisor and Management Development Programmes

ManagementManagementManagementManagement

SkillsSkillsSkillsSkills

Leadership Skills/

Expertise

Life SkillsLife SkillsLife SkillsLife Skills

People Skills/

Expertise

Skills Training Attribute Development

Supervisors

& above

All Staff

ProServ Skills ProgrammesProServ Skills ProgrammesProServ Skills ProgrammesProServ Skills Programmes

Skills programmes are job specific and are designed to develop learners through training that is workplace related and

through which credits towards a registered qualification can be achieved. ProServ also offers a variety of unit standard

aligned courses, which could build up to a Skills Programme.

Programme TitleProgramme TitleProgramme TitleProgramme Title ProgrammeProgrammeProgrammeProgramme ID NQF LevelNQF LevelNQF LevelNQF Level CreditsCreditsCreditsCredits

Assistant Housekeeper HSP/AssHkr/2/0015 2 40

Food Service Assistant HSP/FdSrvA/2/0023 2 25

Front of House - Porter HSP/FoHPrt/2/0016 2 26

Room Attendant HSP/RmAttd/2/0012 2 21

Front of House - Receptionist HSP/FoHRec/2/0017 2 50

Bar Attendant HSP/BarAtt/2/0027 2 48

Table Attendant HSP/TbAttd/2/0025 2 43

Assistant Chef HSP/AssChf/2/0018 2 51

Cook: Convenience Food HSP/CkConF/2/0019 2 14

Cook: Fast Food HSP/CkFstF/2/0020 2 30

Kitchen Cleaner HSP/KchCln/2/0021 2 25

Public Area Cleaner HSP/PblACln/2/0022 2 20

Laundry Assistant HSP/LndAss/2/0013 2 22

Drink Service Assistant HSP/DSrvA/2/0024 2 26

Culture Site Guide TGD/NatSGd/2/0029 2 40

Nature Site Guide TGD/NatSGd/2/0029 2 40

Culture Site Guide TGD/CulSGd/4/0035 4 40

Nature Site Guide TGD/NatSGd/4/0036 4 40

Adventure Site Guide TGD/ASSGMAR/2/0042 2 40

Event Support Assistant: Generic EVM/EVSUPASSGEN/4/0006 2 35

Event Support TRS/VOL/0005 4 40

Event Management TRS/VOL/0006 4 24

Conduct Outcomes Based Assessment 117871 5 15

Conduct Moderation of Outcomes Based

Assessment

115759 6 10

ProServ South Africa has a wide variety of training materials as part of

learnership and skills programmes that are of interest to clients when

clustered into smaller modules. As such, ProServ South Africa will

develop a menu of short courses that could be offered either to individ-

ual organisations or a combination of organisations, depending on group

sizes. These short courses are trained over the course of a half to two

days and do not lead to SETA certification.

ProServ NonProServ NonProServ NonProServ Non----Accredited Short CoursesAccredited Short CoursesAccredited Short CoursesAccredited Short Courses

ProServ South Africa also facilitates a variety of short courses that are aligned to the National Qualifications Framework.

Some of them are listed below:

Business Awareness Programme Entrepreneurship

Catering Total Quality Management

Effective Situational Leadership Numeracy and Literacy

Communication Professionalism in Hospitality

Cultural Diversity Strategic Customer Service

Customer Service Time Management

Maintain a secure working environment Manage your time, stress and work

Maintain a safe working environment Managing people for performance

Induction of new employees Apply communication skills in the workplace

Organise oneself in the workplace Interpersonal skills

Operate a computer and maintain data in a computer

system

Maintain health, hygiene and professional appearance

Prepare written communication Personal motivation and self development

Manage information flow Feedback Skills

Conduct on job coaching and on job training Monitor and improve services to customers

Monitor occupational health and safety Manage workplace diversity

Prepare written communication Manage change

Corporate ethics and decision making techniques Global business trends and strategies

ProServ South Africa provides training and other forms of

capacity building to different communities within South Africa

and in neighbouring countries. The programme builds on a

governance approach that addresses underlying causes of

poverty by empowering people through knowledge, realisation

of rights, sustainable management of natural resources and

promotion of sustainable livelihoods.

Many communities are not aware of the interdependence of

biodiversity and sustainable human development and that

unsustainable land use threatens biodiversity. The Community

Conservation Management Programme's role is to ensure that

communities are aware of the important role conservation can

play in the development of sustainable source of revenue. The

direct interest which neighbouring communities have in the man-

agement of protected areas is facilitated by this programme.

ProServ Conservation Management ProgrammesProServ Conservation Management ProgrammesProServ Conservation Management ProgrammesProServ Conservation Management Programmes

ProServ Occupational Directed ProgrammesProServ Occupational Directed ProgrammesProServ Occupational Directed ProgrammesProServ Occupational Directed Programmes

These are programmes which fall under the Education, Training and Development Practices (ETDP) SETA and are

aimed at organisations which wish to train existing staff members to fulfil the roles of Trainer, Assessor and Moderator.

Programme TitleProgramme TitleProgramme TitleProgramme Title NQF LevelNQF LevelNQF LevelNQF Level CreditsCreditsCreditsCredits

Community Conservation Management 5 51

Programme TitleProgramme TitleProgramme TitleProgramme Title NQF LevelNQF LevelNQF LevelNQF Level CreditsCreditsCreditsCredits

Train the Trainer 5 10

Assessor Training 5 15

Moderator Training 6 10

Licensing of learning materialsLicensing of learning materialsLicensing of learning materialsLicensing of learning materials

ProServ South Africa is providing quite a few organisations and or training providers with different accredited learning

programmes through a licensing agreement. Our costing for such licenses differ between the different levels of accredited

skills programmes. The license will have a duration between one and three years, with more attractive pricing when the

duration of the agreement is longer.

The license fee is payable upon signature of the Service Level Agreement.

Our programmes comprise of:

• All the above mentioned Skills Programmes are at NQF Level 2 and the National Certificates at Level 3 and 4.

• The Occupationally Directed Programmes are at Level 5 and 6.

• Total credits as indicated above under each category.

• Outcomes-based training methodologies are used, including experiential learning exercises, role plays and

individual exercises.

• Number of learners per group: Minimum 10, maximum 20. (There can be more than one group)

• All employed and unemployed staff who are interested in a career in one of the industries covered by the

programmes on offer.

Entry requirements are as per the requirements of the qualifications or skills programme.Entry requirements are as per the requirements of the qualifications or skills programme.Entry requirements are as per the requirements of the qualifications or skills programme.Entry requirements are as per the requirements of the qualifications or skills programme.

In SummaryIn SummaryIn SummaryIn Summary

A programme strategy

Facilitator Guide

Learner guide

Assessment Guide

ProServ South Africa has offered eLearning programmes using an IT-platform under license, for the past five years. With

the increasing use of computer-based training, the growth of bandwidth and the call for increased cost-effectiveness of

training, ProServ South Africa will look at developing a range of generic training modules that can be offered to

corporate clients at an affordable price.

Furthermore, knowledge components of existing learning programmes will be offered via an eLearning approach, thereby

reducing the contact time for the learner and effectively the time required away from the workplace.

ProServ eLearning PlatformProServ eLearning PlatformProServ eLearning PlatformProServ eLearning Platform

ProServ’s team of writers are tasked with developing materials which are interesting, relevant, creative and customised to

meet the individual client’s needs. While many programmes have outcomes dictated by unit standard and qualifications,

ProServ prides itself in creating programmes and materials which are relevant to individual organisations and their learners.

Our assessment tools make use of activities which are based on the learners’ experience in his or her current and previous

workplaces, which ensures that learning outside of the classroom is taken into account and valued.

Development of Learning MaterialsDevelopment of Learning MaterialsDevelopment of Learning MaterialsDevelopment of Learning Materials

The following conditions apply:

• Intellectual Property of all materials stays with Hospitality Professionals South Africa (Pty) Ltd trading as

ProServ South Africa.

• Licensed materials can only be used for learners registered with the contracted entity and cannot be sub-licensed

to other organisations without the prior written approval of ProServ South Africa.

• Programmes will be provided on CD-Rom in PDF format.

Please visit our Website for more information

www.proserv.co.zawww.proserv.co.zawww.proserv.co.zawww.proserv.co.za

Or contact our office on:

Tel: 011 700 0400

Fax: 011 700 0401

Or contact us via email:

Patrick@proservintl.com