linda.macaulay@manchester.ac.uk 16th November 2007 1

proposed SRII SIG in Knowledge Intensive

Service Systems

Meeting of Leadership CouncilNov 5th 2009

linda.macaulay@manchester.ac.uk 16th November 2007 2

Agenda

1. Welcome & purpose (5 minutes)2. Introductions Part 1 (15 minutes)3. Introductions Part 2 (40 minutes)4. KISS SIG Strategy (35 minutes)5. Actions (20 minutes)6. Summary and thanks (5 minutes)

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Purpose of the meeting today

• For the Leadership Council to get to know each other

• To review the strategy of the proposed KISS SIG

• To decide on actions that will help to strengthen the KISS SIG proposal

• To discuss our representation at the SRII Global Leadership Council in January

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Introductions Part 1 (15 minutes)

Verbally confirming attendance and reviewing profile on KISS webpage

http://www.ssmenetuk.org/kiss.asp

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Introductions Part 2 (40 minutes)

Writing comments expressing your interest in KISS and motivation for being a member of the KISS SIG Leadership Council. – Each member to create brief

descriptions (15 mins)– Review each others descriptions and

add further comments. (15mins)– Overall review (10 mins)

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How to link to Thinktank

Link to the ThinkTank session: http://mbsgroupsystems.admbs.mbs.ac.uk/thinktank/web/index.html?sessionID=14

User Name: (please enter your full name)

Session ID: 14

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KISS SIG Strategy

Objectives• The SRII Knowledge Intensive Service

Systems SIG will bring together research in knowledge intensive services with that of systems thinking to encourage a holistic view of service systems

• The SIG will aim to stimulate holistic and creative thinking among its members and to be an open and democratic group welcoming both researchers and practitioners

• The SIG will promote Knowledge Intensive Service Systems through conferences and workshops and will stimulate the creation of educational and training materials

linda.macaulay@manchester.ac.uk 16th November 2007 8

KISS SIG Strategy

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KISS SIG Strategy (current 1)• The KISS SIG main strategic objective is to

build an active community of researchers and practitioners interested in Knowledge Intensive Service Systems.

• We are interested in looking at how KIS firms help their clients with their innovation processes and how the interaction with clients helps KIS firms to improve their own innovation processes.

• The SIG strategy will include targeting the development of appropriate case studies and exemplars of good practice demonstrating how KIS firms contribute to wealth creation.

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KISS SIG Strategy (current 2)• The SIG strategy will also address the role of

KIS firms in regional, national and globalised innovation systems and their role as facilitator, carrier, source and co-producer of such systems.

• As part of this strategy, studies will also analyse socio-economic data at firm and industry level, investigating trends and policies and recommending ways to look forward.

• We also expect the SIG to contribute expanding and further consolidating the theoretical foundations of the area of knowledge-intensive services.

• This SIG will look at how KISS affect innovation processes in different ways and how their use varies across sectors and across time both on the supply side and the demand side.

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Roadmap/DeliverablesPERFORMANCE INDICATOR TARGET

Year one Year two Year three

SIG Leadership Team 15 20 20

SIG Paid Membership 30 60 90

International coverage 10 countries 20 40

SIG Leadership teleconference 5 5 5

SIG Leadership face to face 1 1 1

Workshop at major conference 1 1 1

Reports to industry 2 2 2

Reports to academics 1 1 1

Case studies 1 1 1

SRII SIG updates 12 6 6

Funding proposals for SIG 1 1 1

Research Agenda setting And updating

1 1 1

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Brainstorming session using Thinktank

• Is this strategy appropriate?• Does the strategy help meet

the objectives?• What else would you include?• What would you remove?

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Actions

What can we do before the next meeting?

Priorities…..( some issues: Discussion of knowledge sources, SIG membership, relation to other SRII SIGs, attendance at SRII Global Leadership

Council Jan 25-27, CA, improving the KISS SIG proposal)

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Other proposed SRII SIGs(SRII conference call Oct 14th)

Mobile Cloud: Pauli Kuosmanen/Reijo Paajanen / Tivit, Finland

Services Health care: Haim Nelken/ IBM Heifa Research

Internet of Services (THESEUS) : Herbert Weber, Fraunhofer ISST, Germany

University Programs: Jim Spoher / IBM Almaden Research

Service Marketing Research: Ray Fisk, Texas State Univ. Texas

Knowledge Science & Services: Ram Akella, UC Santa Cruz, CA

INFORMS Service Science: Ralph Badinelli, Virginia Tech. Univ.

Collaboration & Web 2.0 Technology: Tom Yoritaka, Cisco

Business & Information Technology (BIT) Global Projects: Uday Karmarkar, UCLA

True Service Value: Prof. Christer Carlsson, Abo Akademi University, Finland

Customer Support Services: Greg Oxton, Consortium for Service Innovation

CSIRO- Service Science Programs: Darrell Williamson, CSIRO, Australia

High Tech Manufacturing: James Fang, ITRI, Taiwan.

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Summary and thanks (5 minutes)

Date of next meeting: suggest week commencing December 7th.

Will send doodle link to fix time/day.