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proposed SRII SIG in Knowledge Intensive Service Systems. Meeting of Leadership Council Dec 10 th 2009. Agenda. Welcome & purpose (5 minutes) Introductions Part 1 (15 minutes) Verbally confirm attendance review profile on KISS webpage - PowerPoint PPT Presentation
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proposed SRII SIG in Knowledge Intensive
Service Systems
Meeting of Leadership CouncilDec 10th 2009
Agenda1. Welcome & purpose (5 minutes) 2. Introductions Part 1 (15 minutes)
Verbally confirm attendance review profile on KISS webpage 3. Review of agreed actions from November 5th meeting
a. review of KISS definition: Jennifer & Gerhard b. revise KISS website based on output from Thinktank session: Linda c. contribute to KISS repository: All d. identify suitable Journal for KISS Special Issue: Ian & Liping
4. Revisit the questions: 1. What are the key outcomes of the KISS SIG? 2. What can be achieved within the next 12 months?
5. Membership: are there others we should invite to the Leadership Council?
6. Actions (20 minutes)7. Summary and thanks (5 minutes)
Introductions (15 minutes)
Verbally confirm attendance and review profile on KISS webpage
http://www.ssmenetuk.org/kiss.asp
Review of agreed actions from November 5th meeting
1. review of KISS definition: Jennifer & Gerhard2. identify suitable Journal for KISS Special
Issue: Ian & Liping3. contribute to KISS repository: All 4. revise KISS website based on output from
Thinktank session: Linda
KISS SIG objectives
Objectives (remains same)• The SRII Knowledge Intensive Service
Systems SIG will bring together research in knowledge intensive services with that of systems thinking to encourage a holistic view of service systems
• The SIG will aim to stimulate holistic and creative thinking among its members and to be an open and democratic group welcoming both researchers and practitioners
• The SIG will promote Knowledge Intensive Service Systems through conferences and workshops and will stimulate the creation of educational and training materials
Focus on ICT-based Service Systems
KISS SIG Strategy first part remains mostly the same
• The KISS SIG main strategic objective is to build an active community of researchers and practitioners interested in Knowledge Intensive Service Systems.
• We are interested in looking at how KIS firms help clients with their innovation processes and how the interaction with clients helps KIS firms to improve their own innovation processes.
• We are also interested in KISS in relation to service operations• The SIG strategy will include targeting the development of
appropriate case studies and exemplars of good practice demonstrating how KIS firms contribute to wealth creation.
• The SIG strategy will also address the role of KIS firms in regional, national and globalised innovation systems and their role as facilitator, carrier, source and co-producer of such systems.
KISS SIG Strategy second part changed to include a list of activities
ACTIVITIES• studying of socio-economic data at firm and industry level,
investigating trends and policies and recommending ways to look forward.
• developing the theoretical foundations in knowledge-intensive services and service systems
• examining how KISS affect innovation processes in different ways and how their use varies across sectors and across time both on the supply side and the demand side
• Studying the characteristics of intensive knowledge work• developing a body of knowledge in KISS• developing educational and training programmes• promoting the need for KISS research among funding
councils
Development of the KISS SIG Leadership Council
• Identify possible joint projects between council members
• Identify opportunities for high quality joint publications
Roadmap/DeliverablesPERFORMANCE INDICATOR TARGET
Year one Year two Year three
SIG Leadership Team 15 20 20
SIG Paid Membership 30 60 90
International coverage 10 countries 20 40
SIG Leadership teleconference 5 5 5
SIG Leadership face to face 1 1 1
Workshop at major conference 1 1 1
Reports to industry 2 2 2
Reports to academics 1 1 1
Case studies 1 1 1
SRII SIG updates 12 6 6
Funding proposals for SIG 1 1 1
Research Agenda setting And updating
1 1 1
Brainstorming session using Thinktank
• Is these outcomes appropriate?• Does the outcomes help meet
the objectives?• What else would you include?• What would you remove?
Actions
What can we do before the next meeting?
Priorities…..( some issues: Discussion of knowledge sources, SIG membership, relation to other SRII SIGs, attendance at SRII Global Leadership
Council Jan 25-27, CA, improving the KISS SIG proposal)
Other proposed SRII SIGs(SRII conference call Oct 14th)
Mobile Cloud: Pauli Kuosmanen/Reijo Paajanen / Tivit, Finland
Services Health care: Haim Nelken/ IBM Heifa Research
Internet of Services (THESEUS) : Herbert Weber, Fraunhofer ISST, Germany
University Programs: Jim Spoher / IBM Almaden Research
Service Marketing Research: Ray Fisk, Texas State Univ. Texas
Knowledge Science & Services: Ram Akella, UC Santa Cruz, CA
INFORMS Service Science: Ralph Badinelli, Virginia Tech. Univ.
Collaboration & Web 2.0 Technology: Tom Yoritaka, Cisco
Business & Information Technology (BIT) Global Projects: Uday Karmarkar, UCLA
True Service Value: Prof. Christer Carlsson, Abo Akademi University, Finland
Customer Support Services: Greg Oxton, Consortium for Service Innovation
CSIRO- Service Science Programs: Darrell Williamson, CSIRO, Australia
High Tech Manufacturing: James Fang, ITRI, Taiwan.
Summary and thanks (5 minutes)
Date of next meeting: suggest week end January/February.
Will send doodle link to fix time/day.
