Signs Signage within the Mixed Business zone is subject to approval
from the Shire
Refer Section 3.2.2.1. N/A
Car Parking 1 space for every 2.5sq.m queuing area with a minimum
of 4 spaces, plus
1 space for every 5sq.m seating area, plus
4 car queuing spaces for any drive through facility
A total of 59 car bays are provided on site in addition to 15
queuing spaces associated with the drive-through facility. Of the
59 car bays, 34 will be reciprocal parking to service the adjoining
Eaton Tavern.
Refer to section 2.3 for details of parking arrangements.
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3.2.2 EATON COMMERCIAL CENTRE DESIGN GUIDELINES A summary of the
proposals level of compliance with the above guidelines is provided
in Table 4, below.
TABLE 4 – EATON COMMERCIAL CENTRE DESIGN GUIDELINES
ASSESSMENT
SUMMARY OF REQUIREMENTS ASSESSMENT COMPLIANCE
Minimum front setback – 9.0m The proposed McDonald’s restaurant is
setback 13.8m from Albatross Crescent.
Minimum secondary setback – 3.0m The proposed McDonald’s restaurant
is setback 16.4m from Eaton Drive.
Minimum rear and side setbacks – Nil Complies. Maximum height limit
– Max 2 storeys
Maximum plot ratio – 1.5 (maximum site coverage of 70%)
Vehicle access ways must be a minimum of 3.0m and include a 1.0m
landscaping strip
All loading and unloading areas must be located to the sides or
rear of buildings. Where the site backs on to Eaton drive the
location of these areas will be assessed on their merits.
Landscaping – approximately 8% (reticulated)
As shown on the lodged Site Plan (DA02), the landscaping proposed
will comprise 13.3%.
Building materials – construction of brick, concrete tilt panels or
approved equivalent.
The proposed development will generally be of masonry construction,
comprising compressed fibre cement with applied finishes.
All open air storage areas shall be screened from the adjoining
streets by landscaping walls or fencing
No open air storage areas are proposed.
Signage shall be consistent in theme and quality to the building
design and detail.
Signage situated above the ridge height of buildings will not be
permitted.
Signage is considered consistent with the intent of the locality
and nature of the use as a fast food outlet.
A detailed assessment of signage is outlined in Section 3.2.2.1
below.
A minor variation to the requirement is
respectfully requested
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FINAL PLANNING ASSESSMENT 13
3.2.2.1 SIGNAGE The proposed development essentially comprises
three separate components that require identification signage.
These components include the McDonald’s Restaurant, McCafe and
drive-through facility. Accordingly, the quantity of wall and
directional signs proposed is considered appropriate.
Signage proposed is considered commensurate with the proposed form,
bulk and scale of development within the district centre site. It
has also been designed and located in a manner which minimises
visual clutter and does not adversely impact traffic circulation or
management, or pedestrian safety. Signage is also cognisant of the
adjoining residential area on Eaton Drive. The wall signage
proposed has been incorporated into the overall design of the
building, ensuring key architectural features are not
obscured.
Table 5 provides an assessment of the signage that requires
variation from the Eaton Commercial Design Guidelines, and should
be read in conjunction with the lodged signage plans.
TABLE 5 – SIGNAGE ASSESSMENT
SUMMARY OF REQUIREMENTS
SIGN DETAILS ASSESSMENT
Signage situated above the ridge height of buildings will not be
permitted.
Proposed building ridge height: 7.255m
Pylon Sign (S1)
Height: 12.0m Width 4.343m
The proposal incorporates 1 pylon sign located on the northern
portion of the site on Eaton Drive.
The sign extends between 3.0m – 5.91m above the elevations of the
proposed McDonald’s Restaurant building depending on where it is
measured from.
In the context of Eaton District Centre and the site being located
in the heart of the Eaton Commercial Centre, the scale of the
proposed signage is consistent with the emerging commercial and
retail land uses in the location. Although the proposed Pylon Sign
exceeds the maximum ridge height of the proposed building, it is
not out of character with the nature of signage in the locality,
and in particular the Chicken Treat pylon sign.
The sign is located in proximity to the t-intersection of Eaton
Drive and Loft House Avenue, predominantly capturing passing trade
from the north and south.
This sign is considered appropriate given the nature of a fast food
use and location within the district centre locality. The sign is
consistent with other pylon signage in the locality and provides a
6.3m clearance which will not obstruct pedestrian movement.
Blade Sign (S3B/S3C)
Width: 1.371m
The proposal includes a two-sided blade sign on either side of a
blade wall. The blade wall presents as one single architectural
feature situated 1.745m – 2.91m above the predominant elevations of
the proposed McDonald’s Restaurant building. The on-building blade
sign is 1.2m high with the top of the ‘M’ measuring 8.7m above
ground level.
When measured from the maximum elevation of the building being the
‘PlayPlace’, the blade wall extends only 1.745m and is not
considered to be of a height or scale that would have a detrimental
impact on the visual amenity of character of the locality.
It is considered the sign is reflective of the fast food outlet use
and should be considered in the context of the building as an
architectural detail. The sign is commensurate to the building
design and does not impact visually on the surrounding locality
given its nature as a commercial centre and continued expansion
within the local community.
14 PLANNING ASSESSMENT URBIS
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Further, this application proposes various carparking, access and
directional signage elements, as indicated on the lodged signage
plan. This includes instructional signs for vehicles, pedestrians
and cyclists as well as minor signage relating to the drive-through
facility.
The various proposed carparking signs consists of the
following:
Various drive-through signage; Bicycle Parking sign; ‘No Pedestrian
Access’ sign; ‘Disabled Parking Only’ sign; ‘Flag Poles’; ‘No
Entry’ sign; ‘McDonald’s Drive-Thru Wait Bay Only’ sign; 10km/hr
speed sign.
All of the above signage is considered to be vital and are standard
requirements to deliver the safe, efficient and effective operation
of the fast food outlet. All signs remain in character with the
area as a district centre and will not have an adverse impact on
the amenity or safety of the locality.
Based on the above and having reference to the objectives set out
within the guidelines and TPS4, the proposed signage is considered
appropriate to the scale and efficient functioning of the
site.
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FINAL OTHER MATTERS FOR CONSIDERATION 15
4 Other Matters for Consideration The following section provides a
summary of various matters which are not necessarily subject to
specific Shire of Dardanup planning and development controls, but
are considered pertinent to address through the planning
application stage. This information may potentially be relevant
given the proposed 24/7 operation of the store.
McDonald’s prepares detailed management plans for all of its
restaurants, recognising the need to ensure the safety, security
and amenity for customers, staff, nearby residents and the greater
community in which the proposed McDonald’s operation resides at all
times.
A brief summary of key elements of the management plan for the
proposed development is provided below, with a more detailed
description of these matters provided at Appendix E.
Security and Safety – security and safety are paramount to the
operation of the premises and will be reviews and developed to suit
the specific location and in cooperation with the Shire of Dardanup
and local police.
Surveillance – McDonald’s management is responsible the
implementation of a number surveillance measures including: CCTV
camera systems; and intruder alarm systems. Further, the design of
the restaurant and car park itself will ensure the provision of a
safe environment for patrons and staff. The design of the store and
car park includes the consideration of lighting; sight lines; and
signage.
Space Management – McDonald’s strives to provide adequate and
attractive spaces for patrons. Space management undertaken by
McDonald’s’ generally includes the design and provisions of
suitable amenities such as seating.
Landscaping – McDonald’s management is dedicated to providing high
amenity premises and provides for the regular maintenance of all
landscaping on site.
Operational Procedures – the management of McDonald’s includes the
implementation of a number of operational procedures to ensure that
employees have the appropriate level of knowledge and skills to
address incidents and complaints. The key operational procedures
include communications, incident reporting, telephone and the
registering of complaints.
Unloading/Loading of Service and Delivery Vehicles – To limit any
disturbance to patrons or the surrounding area, loading and
unloading to and from the premises will be limited to between
7:00am and 8:00pm.
Noise Management – the duty management will be responsible for
ensuring that any noise emanating from the premises, including cars
in the drive through queue, is kept to acceptable levels. Broadly
this includes the provision of signage, customer management, and
use of design and equipment to limit noise.
Cleaning of Surrounding Public Domain – apart from the broader
national litter programs, the duty management will ensure the
surrounding area will be kept clean of litter at all times.
Further, a litter patrol area will be determined in consultation
with the Shire of Dardanup.
Odour – The level of odour emissions from the premises will be in
compliance with local and State legislation. Filtration and
ventilation systems will be installed to control odour
emissions
Litter – McDonald’s have strict operation procedures in place for
the management of litter control both inside and outside the
premises. The procedures include regular inspections of the
premises including the car park, landscape areas, footpaths, verges
and neighbouring properties.
Consultation and Assessment – McDonald’s is committed to
cooperating with adjoining landowners, Police and the local Council
to address security issues. This cooperation includes the
assessment of the relevant risks and developing appropriate
mitigation strategies.
Hours of Operation – The operation of a 24 hour, 7 day a week
restaurant will provide for the passive surveillance of the
surrounding area. Further, the restaurant has various management
tools to minimise any negative impacts of the hours of
operation.
McDonald’s establishes a management plan as part of its standard
operations and reviews the document on a regular basis to ensure
that it is both effective and meets operational requirements.
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5 Local and Regional Contribution
5.1 CORPORATE SOCIAL RESPONSBILITY Besides providing a convenient
source of a variety of food and beverages to serve the surrounding
area, including health conscious options, McDonald’s corporate
social responsibility include the building of social capital within
local communities. Examples of these activities include:
Ronald McDonald’s House Charities. Operation by local franchisees.
Significant youth employment opportunities. Training and career
advancement opportunities. Sourcing of local products. Support of
charities, community groups, sporting clubs and events. Providing
healthier menu options. Engagement of local builders and associated
construction companies. Adoption of sustainable practices in
construction and operation. McDonald’s Virtual Business
Program.
A more detailed description of McDonald’s local and regional
contribution to the community is provided at Appendix F.
5.2 COMMUNITY INITIATIVES McDonald’s Australia works with a variety
of experts, environmental organisations and government agencies to
build cooperative relationships and deliver community initiatives.
A key example is Clean Up Australia and its major annual event,
Clean Up Australia Day, which McDonald’s has been a sponsor of
since its inception in 1989. Each year, in addition to the national
sponsorship, McDonald’s crew and managers join their local
communities to help clean up rubbish in the area. The proposed
McDonald’s Gosnells store proposes to run a litter control program,
which will be designed to manage litter not only on the McDonald’s
property, but also in neighbouring streets and the local
area.
McDonalds’s Australia is closely involved in environmental
awareness both in its corporate and restaurant operations and
through its supply of sustainable goods. McDonald’s is committed to
sustainable business practices and conducts its operations in a
manner that does not compromise the ability of future generations
to meet their needs.
Specifically, McDonald’s is involved in a country wide program
called Earth Hour, which is designed to clearly connect energy use
with climate change and to demonstrate the small actions that can
be taken to make a difference to global warming (McDonalds
Corporate Responsibility and Sustainability Report 2010). In
February 2010, McDonald’s also joined the Sustainability Advantage
Program (led by the NSW Department of Environment, Climate Change
and Water) to accelerate its environmental agenda.
5.3 EMPLOYMENT AND ECONOMIC CONTRIBUTION McDonald’s is renowned for
their contribution to local and youth employment. Each new
McDonald’s restaurant provides approximately 100 full time,
part-time and casual jobs, with majority of the staff living within
the local community. This means wages will be reinjected into the
local economy. Many of the casual positions are filled by young
people attending high school and tertiary institutions.
The proposed extended trading hours will have a positive impact on
the local employment market, offering opportunities for both young
and older people who due to household or family caring obligations
are not able to work during the day.
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FINAL LOCAL AND REGIONAL CONTRIBUTION 17
The estimated economic contribution of a typical McDonald’s
restaurant is detailed in Table 6 below:
TABLE 6 – ECONOMIC CONTRIBUTION OF A TYPICAL MCDONALD’S STORE
JOBS WAGES LOCAL SERVICES REPAIRS AND MAINTENANCE
80-90 crew and 10 managers
$1,200,000-1,300,000 per year
18 CONCLUSION URBIS
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6 Conclusion This development application seeks approval for a fast
food outlet (McDonald’s Family Restaurant) located at Lot 1, 2 and
Lot 3 Albatross Crescent, Eaton. The store will service the
immediate locality and wider catchment given its location within a
district centre, as well as provide many social and economic
benefits to the local community. The proposed fast food outlet
presents an appropriate response to the site context and the Shire
of Dardanup planning framework and will contribute to the diversity
of land uses within the Eaton District Centre.
It is respectfully requested that the Shire of Dardanup and South
West Joint Development Assessment Panel have regard to the
individual merits and broader benefits of the proposal in making a
recommendation or determination on the proposal.
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FINAL DISCLAIMER 19
Disclaimer This report is dated 2 September 2015 and incorporates
information and events up to that date only and excludes any
information arising, or event occurring, after that date which may
affect the validity of Urbis Pty Ltd’s (Urbis) opinion in this
report. Urbis prepared this report on the instructions, and for the
benefit only, of McDonald's Australia Limited (Instructing Party)
for the purpose of a development application (Purpose) and not for
any other purpose or use. To the extent permitted by applicable
law, Urbis expressly disclaims all liability, whether direct or
indirect, to the Instructing Party which relies or purports to rely
on this report for any purpose other than the Purpose, and to any
other person which relies or purports to rely on this report for
any purpose whatsoever (including the Purpose).
In preparing this report, Urbis was required to make judgements
which may be affected by unforeseen future events, the likelihood
and effects of which are not capable of precise assessment.
All surveys, forecasts, projections and recommendations contained
in or associated with this report are made in good faith and on the
basis of information supplied to Urbis at the date of this report,
and upon which Urbis relied. Achievement of the projections and
budgets set out in this report will depend, among other things, on
the actions of others over which Urbis has no control.
In preparing this report, Urbis may rely on or refer to documents
in a language other than English, which Urbis may arrange to be
translated. Urbis is not responsible for the accuracy or
completeness of such translations and disclaims any liability for
any statement or opinion made in this report being inaccurate or
incomplete arising from such translations.
Whilst Urbis has made all reasonable inquiries it believes
necessary in preparing this report, it is not responsible for
determining the completeness or accuracy of information provided to
it. Urbis (including its officers and personnel) is not liable for
any errors or omissions, including in information provided by the
Instructing Party or another person or upon which Urbis relies,
provided that such errors or omissions are not made by Urbis
recklessly or in bad faith.
This report has been prepared with due care and diligence by Urbis
and the statements and opinions given by Urbis in this report are
given in good faith and in the reasonable belief that they are
correct and not misleading, subject to the limitations above.
20 DISCLAIMER URBIS
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FINAL APPENDICES
Appendix A Certificate of Title and Sketch
APPENDICES URBIS
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Appendix B Traffic and Parking Assessment (Riley Consulting)
APPENDICES URBIS
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Appendix C Environmental Acoustic Assessment (Hindley &
Associates)
APPENDICES URBIS
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Appendix D Effects of Odour and Lightspill Reports (GCCM)
APPENDICES URBIS
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Appendix E Other Matters for Consideration
APPENDICES URBIS
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FINAL APPENDICES
SECURITY AND SAFETY
The security and safety of employees and the general public is
highly valued by the management of the premises. Security and
safety practices will be constantly reviewed and tailored to suit
the McDonald’s Eaton store in consultation with the Shire of
Dardanup and the local police.
All existing McDonald’s stores have practices in place to ensure
that all reasonable steps will be taken to prevent undesirable
impacts on the local community.
SURVEILLANCE
McDonald’s Management will install CCTV surveillance cameras in and
around the premises in strategic places including the drive-through
facility and cashiers/service areas. This system has automated
recording technology, longer video storage capacity, video motion
detection and more advanced camera technology allowing greater
video resolution and coverage.
All cameras will operate 24 hours a day. The quality of the images
filmed will satisfy Police requirements. TV monitors will be
located within the premises and will allow staff to monitor the
activities on the camera. Management will ensure the system is
maintained in good working order. Management will also ensure that
the coverage will be operated with due regard to the privacy and
civil liberties of all persons within the development.
McDonald’s employees and adjoining properties will be encouraged to
assist with passive surveillance of all areas of the development
and in particular the car park, by providing efficient reporting
systems for any security or safety concerns on a 24 hour
basis.
INTRUDER ALARM SYSTEMS
McDonald’s will install an extensive intruder alarm system
including perimeter protection, movement detection and access
control. This system achieves an added sense of crime prevention
and security. The system will allow monitoring of who is accessing
what areas, better response to alarms and audit breaches of
security in a timely and efficient manner.
LIGHTING
Perimeter lighting will be provided around the premises and car
park to enable clear vision and will be designed in such a manner
so as to prevent concealment and shadowing. The standard of
lighting will not only reduce the fear of crime in accordance with
Australian lighting standards, but also serves to provide clear
identification of activity using the high technology CCTV cameras
proposed.
Broken light fixtures and bulbs within the premises and car park
will be replaced within 24 hours.
CLEAR SIGHT LINES
The restaurant has been designed to and takes into account the need
to maximise clear sight lines. The restaurant incorporates the
maximum use of natural surveillance and minimises potential
obstructions such as physical barriers to ensure these clear sight
lines.
ACCESS CONTROL
The McDonald’s operation will utilise an intruder alarm, access
control and CCTV systems to monitor access within the car park.
Upon commissioning the facility a risk assessment will be
undertaken to consider any pedestrian or vehicular access control
issues which may arise.
APPENDICES URBIS
HIGH RISK AREAS
The McDonald’s store has been designed so as not to create a
hostile environment. Access will be restricted particularly in
relation to nominated “secure areas” such as the kitchen/back of
house areas, exits and the loading dock. This will be achieved by
the installation of movement detectors and security hardware (locks
etc.).
GRAFFITI AND VANDALISM
It is McDonald’s policy to provide a safe environment for patrons
and employees. The store manager is required to undertake regular
inspections of the store and surrounds during opening hours and any
graffiti is removed within 24 hours. Any antisocial behaviour or
vandalism is reported directly to the Local Police. In addition,
the design of the restaurant and the fact that it is an active use
provides passive surveillance outside shopping centre trading hours
to the car park and surrounding area.
SIGNAGE
Clearly identifiable signage will be installed in and around the
restaurant to indicate which areas are open to customers and
members of the public and which areas are restricted. Signage and
clear sight lines will assist with the anticipated pedestrian flows
within the restaurant car park.
Warning signs, at strategic locations are to be placed around the
perimeter of the premises, at entry/exits to warn people of
existing security measures.
A sign at the entry of the premises advising residents to forward
any complaints regarding the operation of the premises to the Duty
Manager will be provided. The sign will include a phone number and
state that complaints can be made 24 hours a day/7 days per week.
All reasonable endeavours are to be used to answer the telephone
and the telephone will include a message bank.
The Duty Manager’s phone number will be provided to surrounding
properties.
SPACE MANAGEMENT
SEATING DESIGN
The McDonald’s operation takes into account the need to provide
seating and other comforts for persons visiting without interfering
or disrupting pedestrian flows. This philosophy is designed to
encourage increased use of the common areas to reduce the potential
for security breaches by natural surveillance.
LANDSCAPING
Landscaping is to be maintained regularly with trees and shrubs
trimmed away from doors and windows (as relevant).
OPERATIONAL PROCEDURES
COMMUNICATION
Staff training days will be held on a regular basis to reinforce
safety and security procedures for the restaurant. Employees will
be encouraged to report any suspicious activity or persons in and
around the area to the Duty Manager and/or Local Police.
INCIDENT REPORT
An Incident Report will be required to be completed on all
incidents that necessitate action by an emergency service, fire
brigade, police and maintenance called in after hours. As well, the
duty manager is required to be informed.
All incidents including vandalism and graffiti will be recorded,
together with the response time taken to repair or remove the
property affected or offending material. The frequency of incidents
together with the
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FINAL APPENDICES
respective response will be included in the regular site
performance reviews to ensure the maintenance of acceptable
standards.
TELEPHONES
Telephones are to be pre-programmed with the emergency number
‘000’. Telephone lines are to be secured with an approved lock to
avoid unlawful tampering.
REGISTERING OF COMPLAINTS
Any complaints will be received will be documented in a register
and followed up by the Duty Manager. The register will include
details of the complainant’s name, the date the problem occurred,
the nature of the complaint and outcome of the complaint.
UNOADING/LOADING OF SERVICE AND DELIVERY VEHICLES
The loading and unloading of service and delivery vehicles will
occur within the designated loading dock. Loading and unloading
times are restricted to the approved hours of 7.00am to 8.00pm
daily. This will limit any disturbance to patrons on the premises
or the amenity of the surrounding area, in particular potential
residential development to the east of the site.
NOISE MANAGEMENT
The duty manager will closely monitor the following noise
management procedures:
The premises will comply with the relevant acoustics requirement in
relation to noise emanating from the premises.
The duty manager/security personnel (where appropriate) will ensure
that customers keep noise to an appropriate level upon entering and
leaving the premises. The duty manager/security personnel will ask
customers making any noise to leave quietly and quickly and ask any
customers loitering to move on.
Signs will be placed at the points of exit requesting customers
leave quietly and in a prompt manner so as not to cause any
disturbance to the surrounding neighbourhood.
Particular attention will be made to cars which enter the site and
either park or enter the drive-through facility where noise from
these vehicles (including noise generated from any car stereo)
exceed acceptable noise levels. Should this occur, the owners of
such vehicles will be instructed to reduce noise levels or move on.
McDonald’s will not provide a service to customers or vehicles in
the drive-through facility who refuse to comply. Reports of all
noise complaints received by the Duty Manager will be documented in
a register.
Order boxes have a variable volume and the management of the store
can allocate which speakers are to be used. In this way the noise
emitted from the speakers can be managed as required. At night, one
lane of the drive-through can be closed and orders can be directed
to the pick-up windows rather than taken at the speaker boxes if it
is considered appropriate.
Inside the restaurant, staff members are alerted to the appearance
of a car by a buzzer that is activated by vehicles passing through
the drive-through. In using these indicators, it can be ensured
that vehicles are not left unattended at the order window without
the staff being aware of their presence. The efficient movement of
patrons through the drive-through is the intention of the facility
and is the best way in which to manage noise within the site.
Screening opposite the cashier and food collection windows also
works toward addressing noise which may emit from the windows
cars.
The air conditioning units and extractor fans used within the new
generation McDonald’s restaurants have been designed to be quieter
than previously used in older restaurants.
Acoustic assessments of similar restaurants have determined that
the stores operate within acceptable Environmental Protection
Authority set noise levels, and in closer proximity to residential
development than the Eaton proposal.
APPENDICES URBIS
CLEANING OF SURROUNDING PUBLIC DOMAIN
Litter is a major issue for Australian consumers as well as a
significant environmental, brand and compliance issue for
McDonald’s. It is therefore considered necessary to reduce the
litter around McDonald’s restaurants and the negative impact it has
on our business. McDonald’s already has a nationwide ‘Clean
Streets’ program, that uses regular Litter Patrols to keep
restaurant grounds and nearby streets clear of litter.
The Duty Manager will ensure that the footpath, gutter, building
entry and surrounds are kept clean and clear of litter at all
times. A litter patrol area will be determined in consultation with
the Shire. At a minimum, McDonald’s staff will perform litter
patrols twice daily for a restaurant trading 24/7.
All non-hazardous litter will be collected, with hazardous items
reported to the appropriate authorities. Bins will also be located
through-out the premises. This will help mitigate the potential
litter impact upon the surrounding environment.
Vandalism and graffiti (where possible) will be removed within 24
hours. McDonald’s Australia also sponsors the annual “Clean-Up
Australia” program in the local community.
ODOUR
Odour emissions resulting from the operations will be compliance
with the Shire’s health requirements and State legislation. The
sources of potential odours are associated with cooking and waste
storage on the premises. Mechanical mechanisms to address odour
will include filtration and ventilation systems. All waste will be
stored in the proposed waste storage area and cleared regularly.
This area is of a sufficient size to accommodate the number of
required bins and will be cleaned regularly as part of the premises
ongoing management.
LITTER
The management of litter is undertaken by each franchise owner and
the staff on site. Regular pick-ups are undertaken by staff
throughout the day and appropriate bins are provided on-site to
ensure that litter is kept to a minimum. Policies on this matter
may vary slightly depending on the franchise owner however it is
expected that litter can be kept to a minimum through active
management by staff.
McDonald’s have strict operational procedures relating to litter
control and indoor and outdoor aesthetics of the store. Regular
inspections of the restaurant including the car park, landscape
areas, footpaths, verges and neighbouring properties (if permitted)
are undertaken daily to collect litter discarded by McDonald’s
patrons. This patrol is undertaken at least twice daily for stores
that operate 24/7.
Waste bins are provided in appropriate locations both inside and
outside the restaurant and within the car park, and these are
checked and emptied on a regular basis throughout the day by staff.
McDonald’s Australia also sponsors the annual “Clean-Up Australia”
program in the local community.
CONSULTATION AND ASSESSMENT
McDonald’s are committed to ongoing consultation with adjoining
property owners, the Police and Council, to foster a better
understanding of relevant security issues. A risk assessment will
be undertaken upon commissioning of this McDonald’s store. Once
completed, the results of this assessment will be included in the
operating strategies and procedures of a management plan.
McDonald’s as a brand prides itself in providing excellent and
efficient customer service which results in continuing improvement
of processes to ensure that any adverse impacts of its operation
are recognised and mitigated. McDonald’s licensees and operation
managers work closely with local communities to ensure they are
aware of any issues as they arise, and to ensure best practice
management techniques are applied in handling issues if they do
occur. It is important to ensure that the quiet amenity of
neighbouring properties is maintained at all times during the
operation of the premises.
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FINAL APPENDICES
HOURS OF OPERATION
McDonald’s are confident that a 24 hour/7 day a week restaurant
will help create a safer environment by providing constant
surveillance of the surrounding area and immediately reporting any
anti-social or illegal activities.
As previously identified, the restaurant and drive-through is
proposed to operate 24 hours a day 7 days a week. This is no longer
an unusual concept as many fast food restaurants operate on these
hours. The restaurant has a suite of management tools that can be
implemented to ensure that any negative impacts on the surrounding
area are minimised. At night, operations are substantially modified
to address the impact that the business may have.
APPENDICES URBIS
URBIS 150902 - PA1173 - MCDONALDS EATON DEVELOPMENT APPLICATION
FINAL APPENDICES
Appendix F Local and Regional Contribution
APPENDICES URBIS
URBIS 150902 - PA1173 - MCDONALDS EATON DEVELOPMENT APPLICATION
FINAL APPENDICES
Appendix G Development Plans
SYDNE Y
Level 23, Darling Park Tower 2 201 Sussex Street Sydney, NSW 2000 t
02 8233 9900 f 02 8233 9966
MELBOURN E
Level 12, 120 Collins Street Melbourne, VIC 3000 t 03 8663 4888 f
03 8663 4999
BRISBAN E
Level 7, 123 Albert Street Brisbane, QLD 4000 t 07 3007 3800 f 07
3007 3811
PERTH