Proposal of Services for - ACCESS Destination Services of Services for: December 6-12, ... Thank you for the opportunity to partner with Amway! ... South Africa, Namibia, Zambia, Botswana,

Proposal of Services for:

December 6-12, 2017 San Diego Marriott Marquis & Marina Manchester Grand Hyatt San Diego

PREPARED BY:

Stacey Crivello, Regional Account Director

619.299.2200 | [email protected]

Blaine Amidei, Regional Account Manager 619.299.2200 | [email protected]

mailto:[email protected]


www.accessdmc.com Page 2 SC/BA/jw; 1.10.2017

ITINERARY

DAY 0 | WEDNESDAY, DECEMBER 6, 2017 WEATHER & CLIMATE

SAN DIEGO RIGHT NOW! Click on the photos below for live

footage of San Diego.

San Diego Beaches

San Diego Bay

DECEMBER 2017

Low : 47

High: 66

Sunrise: 6:44am

Sunset: 4:44 pm

Precipitation: 1.6”

Avg. Sun: 72%

CLOTHING

“Comfortable and casual” best describe the appropriate attire

for Southern California! However, some restaurants do request that men wear a jacket. We suggest a sweater or light jacket for the

evenings, and comfortable shoes for exploring our fine attractions

Arrivals/Registration Staff Training

DAY 1 |THURSDAY, DECEMBER 7, 2017

Group Airport Arrivals VIP Airport Arrivals

(Based on 4,000 guests) Registration Lounge

Welcome Celebration (based on 4,200 guests)

DAY 2 |FRIDAY, DECEMBER 8, 2017

Offsite Excursions

DAY 3 | SATURDAY, DECEMBER 9, 2017

Offsite Excursions

DAY 4 | SUNDAY, DECEMBER 10, 2017

Off-Property Dinner (based on 4,200 guests)

DAY 5 | MONDAY, DECEMBER 11, 2017

Airport Transfers

Emerald Growth Forum Dinner (based on 500 guests)

DAY 6 | TUESDAY, DECEMBER 12, 2017

Airport Transfers

SSuunnDDiieeggooLLiivvee..ccoomm

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TABLE OF CONTENTS Our ACCESS Appreciation ...................................................................................................................... 4 SECTION 2: REQUEST FOR INFORMATION

Company Overview About ACCESS Destination Services ...................................................................................................... 8 Global Alliances ........................................................................................................................................ 9 ACCESS Industry Affiliations ................................................................................................................... 10 ACCESS Locations and Staffing ............................................................................................................ 11 What Sets ACCESS Apart ....................................................................................................................... 13 Clients Top 10 Clients .......................................................................................................................................... 15 Client References ................................................................................................................................... 16 Additional Client Information ................................................................................................................ 17 Staff Your ACCESS Team ................................................................................................................................. 19 ACCESS Staff and Vendor Policies ....................................................................................................... 23 Financials ................................................................................................................................................. 26 Quality Assurance ACCESS Quality Assurance ................................................................................................................... 28

The concepts, ideas and descriptions contained herein are the sole property of ACCESS Destination Services and may not be reproduced or utilized in any manner without the written or contracted consent of ACCESS. This proposal may contain conceptual suggestions that require confirmation of availability prior to contracting. Prices are reflective of full proposal consideration and are inclusive of a 4.5% discount for payment by check or wire transfer. This discount does not apply to credit card payments.


OUR ACCESS APPRECIATION

In appreciation of your business, we would like to offer you the following concessions. Item Estimated

Value Estimated Quantity

Total Est. Value

Dedicated Senior Program Managers to oversee entire program operations and act as one main point of contact. Your Senior Program Manager will be 100% dedicated to your program, with no overlapping programs immediately before, during, or after your program. Your Program Manager becomes involved with your program during your initial planning phases.

$3,000.00 2 $6,000.00

Dedicated Transportation Program Manager To oversee all transportation operations and act as one point of contact. This Transportation Program Manager will be 100% dedicated to your program, with no overlapping programs immediately before, during or after your program. Your Transportation Program Manager becomes involved with your program during your initial planning phases.

$3,000.00 1 $3,000.00

Complimentary Site Inspections relevant to the program

$1,000.00 2 $2,000.00

800 Number dedicated to your program to be used by any attendees who experience travel difficulties based on (5) days

$35.00 5 $ 175.00

Electronic Departure Notice (General) (upon request)

$2.00 4,000 $8,000.00

Complimentary Round-Trip Airport Transfers - STAFF for up to (20) Amway VIPS, staff or travel staff during program operation with a maximum of (10) round trip sedan or van transfers. Estimated based on: (5) round trip sedan transfers $210.00 5 $1,050.00 (5) round trip van transfers $420.00 5 $2,100.00 Overall Discount All pricing includes a 10% discount to Amway (estimate based on cost templates total) *IF AWARDED YOUR ENTIRE PROGRAM, ANOTHER 10% DISCOUNT WILL BE APPLIED TO PRICING.

$158,850.00

$158,850.00

1 1

$158,850.00

$158,850.00 “ACCESS Added Value”

– Activities are custom created with exclusive components

– Thematic entertainment and decor reflects negotiated discounted rates

– Activity Added Value: – Kayaking @ $96.00 per activity (estimate 14 activities:

$1,344.00) – Hiking @ $81.00 per activity (estimate 8 activities:

$648.00) – Navy SEAL Training @ $320.00 per activity (estimate 36

activities: $11,520.00) – Complimentary Custom Deployment Papers for the

MCAS Miramar event and USS Midway event if chosen (up to $14,280.00 in savings)

$27,792.00 1 $27,792.00

Complimentary Custom Signage for all activities coinciding with transfer vehicles

$250.00 5 $1,250.00

Total Estimated Concessions for the Amway Achievers 2017 Program: $369,067.00


OUR ACCESS APPRECIATION

As we develop your program, additional concessions will be happily reviewed and offered. ACCESS wants to ensure that the program concessions we offer show value relevant to your program needs, desires and wish list!

Thank you for the opportunity to partner with Amway!

Your 2017 Planning Team,

Stacey Crivello, Regional Account Director Blaine Amidei, Regional Account Manager

Emily Tisdale, Creative Director Cindy Patenaude, Senior Program Manager

Ken Mickelsen, Transportation Program Manager

Jennifer Miller, President Sterena Strickland, VP of Sales

Christopher Lee, CEO Raquel Neu, Program Manager

Jamie Weiss, Senior Program Coordinator


SECTION 2: REQUEST FOR INFORMATION Company Overview

Clients Staff

Financials Quality Assurance

Intellectual Property Rights and Necessary Legal Requirements


COMPANY OVERVIEW WHY PARTNER WITH ACCESS DESTINATION SERVICES?

The “Why”

On the following pages you will learn a little more about ACCESS Destination Services, our people, our values and what inspires us. The opportunity to partner with your company is something that we truly appreciate. We hope that you learn a little more about us and this makes your decision to choose ACCESS a little easier.

Request for Information

a. Please provide a brief overview of your company’s

ownership, philosophy, core competencies, and strategic partnerships or associated companies.

b. Provide a list of all locations, services provided at each location, and number of full time staff per department. Please provide detailed information on the composition of your staff, including seniority and area of expertise.

c. Briefly describe what differentiates your company from other suppliers in this category and any areas of specialization your company supports.


ABOUT ACCESS DESTINATION SERVICES

WHY CHOOSE ACCESS?

At ACCESS, we don’t just focus on what we do – but WHY we do it. We believe in the power of shared experiences and we know that one of our clients’ primary goals is to inspire people. Throughout our 45-year history as a DMC industry leader, we’ve worked hard to do exactly that. We know that shared experiences create the opportunity to both inspire and be inspired, and inspired people drive organizational success. We believe in this idea so strongly that we’ve made it our brand promise:

“To inspire people through shared experiences.” Our commitment to you – our clients, our industry partners, our suppliers and our team members – is to deliver on this promise in anything and everything that we do. Let us transform your next event into your next inspiring experience.

THE BENEFITS OF CHOOSING ACCESS Intimate Knowledge of the Destination and Local Influence

An Extension of Your Team & Industry Education

Convenience and Consistency

Longevity

Global Solution

WE ARE GUIDED BY THESE VALUES…

Integrity Respect Teamwork Service Leadership

ACCREDITATIONS & AWARDS

THE ACCESS TEAM The average length of employment with the company among our managers is over 7 years, more than double the industry average. Sales Team: Experts in analyzing program specifications, history, budgetary requirements and logistics and using comprehensive knowledge of the destination to create a successful proposal and program. Program Operations Team: The perfect combination of organizational skills, attention to detail, efficiency and flexibility to give you peace of mind during program operations. Your partners and experts in all aspects of program operations from transportation and communication, to on-site coordination and staffing. Field Representatives: ACCESS interviews, hires and trains our own friendly, seasoned field representatives to provide onsite support, not using any outside sources or temp agencies to staff our client programs.

Los Angeles Palm Springs

Wine Country / Northern California

Orange County

San Diego

Arizona

Las Vegas

Texas

Chicago

South Florida Florida

Philadelphia New York

Colorado

San Antonio

New Orleans


GLOBAL ALLIANCES ACCESS has formed global alliances with Pacific World and Amstar – two of the most recognized and highly regarded DMC brands in the industry. Through these alliances, our clients can partner with ACCESS when planning events virtually anywhere in the world – giving them unparalleled access to more than 100 destinations in 30 countries!

Pacific World is a dedicated Destination Management and Event Management company operating in 26 countries and over 50 destinations throughout Europe, Middle East, Africa, and Asia. Pacific World’s success is the result of decades of experience providing creative solutions based on logistical excellence for meetings, incentives, conferences, and events. A company that leverages the expertise provided by some of the industry’s leading Destination Management professionals. Pacific World is part of the Accommodation and Destinations sector of TUI Travel PLC, one of the world’s leading international travel groups.

Destinations Include: Asia: China, India, Hong Kong, Thailand, Cambodia, Vietnam, Malaysia, Singapore, Indonesia, South Korea Europe: Spain, Portugal, Greece, France, Monaco, England, Scotland, Italy Middle East: United Arab Emirates (Dubai & Abo Dhabi), Oman Southern African region: South Africa, Namibia, Zambia, Botswana, Mozambique , Zimbabwe

Amstar Destination Management Company is proudly celebrating 25 years in operation in 2014. Delivering memorable programs all over Mexico, Jamaica, Dominican Republic and Hawaii, Amstar has been recognized for delivering World Class Customer Service. Our Meetings and Incentives teams in all destinations are leaders in setting the trends, creating dynamic programs, and having the best loyal clients in the industry.

Destinations Include: Dominican Republic: Punta Cana, La Romana Jamaica: Montego Bay, Negril, Ocho Rios Mexico: Acapulco, Cancun, Cozumel, Huatulco, Ixtapa, Los Cabos, Puerto Vallarta, Riviera Maya


ACCESS INDUSTRY AFFILIATIONS

On-going education, idea sharing, and industry involvement are paramount to ACCESS Destination Services’ leadership in an ever-evolving business climate. We are proud to be affiliated with the following professional organizations:

ACCESS LOCATIONS AND STAFFING

Office Leadership/ Owners

Sales Department

Operations Department

Administrative Department

Arizona 4 2 2 4 Chicago 2 9 6 1 Colorado 2 3 2 2 Florida 3 5 6 7 Las Vegas 5 3 4 4 Los Angeles 5 3 2 6 New Orleans 2 1 2 1 New York 3 1 2 1 Northern California 3 2 3 3 Orange County 4 3 3 5 Palm Springs 4 3 4 3 Philadelphia 1 1 1 1 San Diego 6 5 3 9 South Florida 1 3 4 2 Texas 2 5 5 3


ACCESS LOCATIONS AND STAFFING THE ACCESS TEAM: ROLES

Leadership/Owners: The ACCESS owners have worked together for over 25 years and have, combined, more than 200 years of experience in destination management. Together, they comprise the exceptional leadership of ACCESS Destination Services.

Sales Team: Experts in analyzing program specifications, history, budgetary requirements and logistics and using comprehensive knowledge of the destination to create a successful proposal and program.

Program Operations Team: The perfect combination of organizational skills, attention to detail, efficiency and flexibility to give you peace of mind during program operations. Your partners and experts in all aspects of program operations from transportation and communication, to on-site coordination and staffing.

Administrative Team: Our team of skilled and creative individuals, work behind the scenes to ensure that nothing slips through the cracks. From support in the office to backup in the field, we have deep resources from which to draw.

Field Representatives: ACCESS interviews, hires and trains our own friendly, seasoned field representatives to provide onsite support, not using any outside sources or temp agencies to staff our client programs.

ACCESS PROJECT LEADERSHIP AND PRODUCTION TEAM – SIZE OF TEAM

LEVELS OF EXPERIENCE The average length of employment with the company among our managers is over 7 years, more than double the industry average. Our structure consists of Senior Level Management in our CEO, General Manager and Vice President of Sales. These individuals have been with ACCESS for 14+ years and in the industry 20+ years. Our Sales Managers and Program Managers are also tiered – we have Senior Level Managers, Mid-Level Managers and Junior-Level Managers. Senior managers generally have a 7+ year history with ACCESS and 10+ year history in the industry. Our support team consists of both Sales and Operations coordinators as well as a full accounting team and marketing/creative team. Customer service and industry education drive our internal training practices. Our team members are committed to becoming stronger and more knowledgeable partners to you.


ACCESS LOCATIONS AND STAFFING

STAFF REQUIREMENTS AND EXPECTATIONS • ACCESS Destination Services invests in the extensive training and education in all our

managers, support staff and field staff. Employees have bi-yearly reviews with management to discuss performance and set goals for the future.

• At ACCESS Destination Services, we pride ourselves on maintaining standards of exemplary service and attention to detail. Our employees must live these values and demonstrate them always to be successful. Our managers are evaluated based on the reviews and feedback from our clients, hotel partners, management, vendor partners and coworkers.

• ACCESS empowers our people to be an extension of your team. They are trained to ask questions, to walk in your shoes, to think of the budget as if their own, to really be a part of your team and to look out for your best interests at all times.

The ACCESS Leadership Team


WHAT SETS ACCESS APART

• LONGEVITY ACCESS coined the term destination management. This year we are celebrating 44 years of success.

• SCOPE ACCESS is the largest recognizable brand in the US and now partnering globally with Pacific World and Amstar to provide services around the world.

• VALUES ACCESS is built on our core values and building strong strategic partnerships with our clients.

• REPEAT CLIENTS

The majority (80%+) of our business is by repeat and referred business

• TALENT Our people set us apart – we have more DMCP’s than any other DMC

• EXPERIENCE Our Sales people start in operations before moving into Sales, giving them the background and knowledge to create programs that succeed.

• PUTTING MEANING INTO MEETINGS

We have the expertise to provide a strong emphasis on content messaging.

• CORPORATE SOCIALLY RESPONSIBLE TEAMBUILDING Extremely high success rates with Corporate Social Responsibility programs, recently winning the (Draeger award) at the 2014 Pharma Forum, along with having an internal CSR initiative, named Operation Give.

• CLIENT SURVEYS

We have several key macro-level indicators that we measure, including earning a 100% client satisfaction rating, generating 70% of our business from repeat customers, and specific gross profit goals for each office. Driving these high-level indicators -- and specifically, the client satisfaction KPI -- is a client survey that is sent upon closure of each ACCESS program, and then shared back with both the local office management and our CEO. Specific measurements include:

o customer's level of enjoyment o whether the program met expectations o customer's perception of quality and personalized service o Program Manager responsiveness o Field staff level of training, knowledge, courteousness and professionalism o comparison of ACCESS to other DMCs

Each question is measured on a 1-5 scale. A customer is considered "satisfied" with a 4 or 5 score. Anything less than a 4 or 5 mandates a follow-up session with the customer to understand how to better improve our service.


CLIENTS


a. List your top 10 clients (including location). b. Please provide at least three client references, including

contact names and telephone numbers. c. Does your firm currently contract with any clients in the

Direct Sales/Multi-Level industry? If so, please provide names of clients.

d. If you foresee any potential conflict of interest with your clients and Amway, how does your company propose to ensure confidentiality in such cases?

e. Please indicate whether, in the past five years, your company has ever failed to complete any work awarded to it or whether any contract to perform work was terminated because of the company’s poor performance, regardless of the reason. If so, note when, where and why. What changes were made to your business as a result?

f. If your company is awarded this scope of business, how would Amway rank in your agency based on the following criteria: i. Billing within your location’s full service clients. ii. Number of Account and Creative Staff dedicated.


ACCESS TOP 10 CLIENTS

Chicago, Il

West Des Moines, IA

Robbinsville, NJ

Deerfield, FL

Rock Island, IL

Ada Township, MI

Natick, MA

Brookfield, WI

Scottsdale, AZ

Los Angeles, CA


ACCESS CLIENT REFERENCES

Carrie Allemang Medical Education & Events Manager 5090 Explorer Drive, Suite 202 Mississauga, ON L4W 4T9 Phone: 905-629-3822 Email: [email protected]

Kathryn Bowling Account Executive 500 W. Madison Street, Suite 1200 Chicago, IL 60661 Phone : 312-705-2353 Email: [email protected]

Susan Pallucca, CMP Director, Enterprise Event Management Global Brand 255 Fiserv Drive Brookfield, WI 53045 Mobile Phone: 262-527-3982 Email: [email protected]





ADDITIONAL CLIENT INFORMATION

Does your firm currently contract with any clients in the Direct Sales/Multi-Level industry? If so, please provide names of clients. We do not currently work with anyone in the Direct Sales/Multi-Level industry If you foresee any potential conflict of interest with your clients and Amway, how does your company propose to ensure confidentiality in such cases? We do not perceive any conflict of interest. Your planning team would be exclusive to Amway. We have worked with competitors in different market segments including the pharmaceutical and automotive industries in the past and have made sure to communicate with our clients if we are working with any of their competitors while they are in town. We make sure that we find out if any competitors are booking the same event venues to avoid any uncomfortable situations. Our Program Managers operate one program at a time without exception so your operations contacts will only be working with you while you are in San Diego. Additionally, we are happy to review and sign any confidentiality clauses you request. Please indicate whether, in the past five years, your company has ever failed to complete any work awarded to it or whether any contract to perform work was terminated because of the company’s poor performance, regardless of the reason. ACCESS San Diego has never failed to complete work we were awarded. Additionally, no contract to perform work was ever terminated due to poor performance. 80% of our business is repeat business. If your company is awarded this scope of business, how would Amway rank in your agency based on the following criteria:

iii. Billing within your location’s full service clients. Among the top of our full service clients iv. Number of Account and Creative Staff dedicated. There are a total of 10 staff

dedicated to the Amway Achievers 2017 program:

• Stacey Crivello, Regional Account Director

• Blaine Amidei, Regional Account Manager

• Christopher Lee, CEO • Jennifer Miller, President • Sterena Strickland, VP of Sales • Emily Tisdale, Creative Director

• Jamie Weiss, Senior Program Coordinator

• Cindy Patenaude, Senior Program Manager

• Raquel Neu, Program Manager • Ken Mickelsen, Transportation Program

Manager


STAFF


a. Provide brief profiles of key management executives and

key staff who will be directly involved with Amway.

b. For any work intended to be outsourced to other companies, please describe how these relationships are managed. Please include specific examples of work that you currently outsource today.


YOUR ACCESS TEAM

Christopher Lee, DMCP Chief Executive Officer Chris Lee has been a leader in destination management since 1987. As Owner and CEO of ACCESS Destination Services, one of the most recognized DMCs in the industry, Chris has been honored as “Destination Management Professional of the Year” by ADMEI and named one of “The 25 Most Influential People in the Meetings Industry” by Meeting News Magazine. As an expert in his field, he is a contributing author to The Guide to Successful Destination Management, as well as the newly released Best Practices in Destination Management. Chris is co-founder and Past President of the Association of Destination Management Executives International (ADMEI) and was one of the first to earn the Destination Management Certified Professional (DMCP) designation. Under Chris’ dynamic leadership, ACCESS Destination Services has won numerous awards and accolades, including INC Magazine’s Top 5000 Fastest Growing

Companies in America, being named “Event Company of the Year” by Event Solutions Magazine as well as one of the “Top 25 DMCs” worldwide by Special Event Magazine for the 9th consecutive year.

Jennifer Miller, DMCP Regional President Jennifer, a native San Diegan, began her career in the hospitality industry in 1990 as a meeting planner/account executive for an incentive travel firm. In 2000, Jennifer joined ACCESS Destination Services as a Program Manager. Then, as Director of Operations, she managed a team of program managers and was responsible for all program operations and key account management for the growing San Diego and Los Angeles offices. In 2004, Jennifer was promoted to General Manager based on her client satisfaction record, leadership skills and business acumen. Now as President, she oversees the ACCESS offices in San Diego, Los Angeles, Arizona and Las Vegas. Under

Jennifer’s leadership, the ACCESS San Diego office has twice been named by the San Diego Business Journal as one of “San Diego’s Best Places to Work” and was recently the recipient of Bank of America’s “Award of Excellence” which B of A awards to their top supplier partner worldwide.

Sterena Strickland Vice President of Sales Sterena's career began when she discovered that she could combine her Psychology and Business degrees to create impactful and memorable experiences for corporations and their guests, through meetings and events. It all started at Paramount Pictures where she gained tremendous insight to true creativity. She took that experience and began designing high profile events with a special events design firm. From there she found the perfect niche in the destination management industry, where she thrived on designing unique and intricate programs from start to finish. Her operations and program management experience provided her with a strong understanding of program logistics, while her creativity, enthusiasm, and desire to excel contribute to the dedication that she provides to all her clients. This DMC veteran has, over the past 15 years with ACCESS, managed to create an

impressive list of repeat clients and has continuously raised the bar of the hospitality industry’s expectations. Now as a leader for her team, Sterena continues to lead by example. She is a mentor for her team and a resource to her clients, showing lifelong partnership and dedication to both.


YOUR ACCESS TEAM

Stacey Crivello Regional Account Director After being the event planning industry since 1999, specializing in children/ teen programs and tours, Stacey made the transition into Destination Management in 2005 to utilize her creativity and management experience on a broader scale. Stacey joined the ACCESS Destination Services team as a Program Manager. Operationally driven, Stacey was promoted to Director of Operations and Managing Director, overseeing the program management team and managing ACCESS supplier relations. As Managing Director, Stacey remained as the point of contact for key partner accounts both in Los Angeles and San Diego as well as managed key hotel partnerships.

This transition into managing the hotel partnerships and key accounts, allowed for the natural fit as Regional Account Director for the Southwest region where establishing long standing partnerships from the ground up is the focus. Not just winning one program or event, but a partnership to last years to come.

Blaine Amidei Regional Account Manager Blaine began her event management career in the non-profit industry, working with a top non-profit organization producing events and marketing. Her knowledge in planning and executing events in the non-profit world gave her a strong foundation of event management that assisted in her transition into corporate travel planning. Blaine moved on to join the sales team at ACCESS Destination Services in San Diego, CA and applied her skill set and creativity to a wide variety of clientele. In 2013, Blaine relocated to Chicago, IL and stayed within the ACCESS family working as the Creative Manager for that office. After two years in the mid-west, Blaine missed beautiful sunny San Diego and came

back to join the ACCESS Southwest team in a new role as Account Manager. In addition to sharing successes with clients and corporations, Blaine has created solid relationships with vendors and hotels. Blaine’s role in the creative, sales, and development sector allow her to use her vision and enthusiasm to delight guests and exceed their expectations.


YOUR ACCESS TEAM

Emily Tisdale Creative Director Getting her first taste of the hospitality industry at the Ritz Carlton Huntington Pasadena, Emily knew that this was the industry for her. She then continued her career at Paradise Point Resort in San Diego and after graduating from San Diego State University with a BA in Art and Design, Emily spent some time as a Marketing Director before finding her true passion for Destination Management at ACCESS Destination Services. Emily loves to connect visitors to the amazing and unique experiences that San Diego has to offer, utilizing her knowledge of San Diego, as a 14 year resident,

and thinking outside the box to tailor each program to the client. Her favorite part of the day is brainstorming with her team to come up with new, creative ideas and exceed the client’s expectations when it comes to their individual programs. A true problem solver with a creative mind, Emily combines her Art background with her Coordination, Sales and Operational experience at ACCESS to devise creative and customized ideas for each program she encounters. In her free time you can find Emily enjoying some quiet time at the beach with a book, exploring one of San Diego’s newest restaurants with friends, finding her inner yogi or crafting away at her latest Pinterest project.

Cindy Patenaude Senior Program Manager With over 15 years of experience in the meetings and events industry, Cindy has truly found her passion as a Program Manager for ACCESS Destination Services. She graduated from San Diego State University with a degree in Hospitality and Tourism Management with an emphasis in Meetings, Events and Convention Management. Following graduation, Cindy enjoyed 7 consecutive years as a Meeting and Incentive Program Manager. From this experience, Cindy chose to take her career path into the DMC world, building upon her experience within the vast hospitality industry, and providing opportunities for growth from each new program experience. Whether it’s trying up-and-coming restaurants or exploring new hip

neighborhoods, Cindy is the go-to on the best that San Diego has to offer. Finding new great ways to enhance the event experience is what she thrives on. Her extreme attention to detail and logistical genius is second to none. Paired with her passion to exceed her clients’ expectations, Cindy is a truly valuable part of the ACCESS team. Her favorite part of what she does is the relationships she gets to build with her clients, and seeing their happy faces onsite. In her free time, Cindy is an avid hiker, video game lover, and not surprisingly, a San Diego enthusiast!


YOUR ACCESS TEAM

Raquel Neu Program Manager A native San Diegan, Raquel found her home in the hospitality industry in 2008 working as a hostess in the bustling Gaslamp District. Education brought her to Arizona State University where she received a BA in Design Studies with an emphasis in Design Management. From there, she came back to San Diego starting her career as an Events Coordinator at a renowned music venue and restaurant in Little Italy, and from there to becoming the Private Events Manager for a bar and

restaurant group in Downtown operating events in up to seven venues simultaneously.

Raquel found her passion for Destination Management when she began working with ACCESS as a supplier in 2011. Now that she has joined the team in 2015, Raquel has brought her attention to detail and ultimate goal of client satisfaction to the team and manages all of her programs with a touch of class and dedication.

Ken Mickelsen Transportation Program Manager Ken joined the Access team in 2014 as a Program Manager and as our resident Transportation expert.

While attending San Diego State University Ken started working for the San Diego Chargers in the Ticket Office in 1990. He was quickly promoted to the Director of Computer Operations and then the Director of Technical Services where he continued to work for the Chargers until 1999.

In 1993 the NFL asked the Chargers to borrow Ken for his Special Event skills and to work the Super Bowl. He would work that year and every Super Bowl for the next 20+ years even after leaving the Chargers. Ken remained one of the few non-NFL employees that continued to be employed for his Special Event expertise.

Ken went on to working as a Special Events expert but in 2005 while still working for the NFL and others as a Special Event specialist he started working Transportation. He has worked in Transportation for over 15 years. Ken has managed all aspects of transportation from Shuttles for 10,000+ guests to VIP vehicles for top executives.

Ken has been praised by clients as being the most responsive transportation manager they have ever worked with. Ken prides himself as your transportation expert and strives to make sure every transfer happens and all your guests feel like they are VIP’s. Ken and his staff will track all your arrivals and make sure we are there for your guest’s arrivals. Ken is available via cell 24 hours and ready to make any of your last minute changes.


ACCESS STAFF AND VENDOR POLICIES

ACCESS San Diego does not outsource our staff from any other companies. If needed for an excess of bilingual staff, we will hire an insured, vetted, dependable company. ACCESS San Diego does not outsource our work. As a destination management company, we partner with a variety of suppliers. For example, we don’t own any vehicles – we contract with several transportation companies based on the needs of each particular move. We manage the process, our suppliers and the event. We manage our suppliers as it relates to their performance, making sure their insurance meets our requirements and is up-to-date and that their products continue to meet our high standards. ACCESS PROCUREMENT MANAGEMENT:

At ACCESS we consider our suppliers to be a reflection of our staff and to uphold the

following values as part of our company culture:

Integrity Respect Teamwork Service Leadership These qualities guide us in our management, policies, procedures, decisions and communication with clients, associates, and team members. As we ask this of ourselves (and are always working to make sure we uphold these values, and strive to keep these in our minds) we expect the same from our suppliers, whom we count as more than vendors, but team members on our programs. Our selected suppliers are expected to follow standard business practices set forth for ethical and law-abiding behavior and we vet these suppliers to a higher degree than other event planning companies. We want to be sure we are creating an experience for our clients as we set the standard for Destination Management. All suppliers must meet a high standard of service and rigorous screening process to qualify as a supplier with ACCESS. An example of these requirements include:

1. Retention: ACCESS has been in business since 1970 and many of our vendors have been with us for the long haul. We believe that a strong relationship foundation is the key to a great partnership.

2. Product: Suppliers are our product! Without these partnerships ACCESS would not have the tools to create the experiences that have shaped our company over the past 45 years.

3. Annual Contract: All suppliers must agree to specific terms and conditions that assess and regulate their performance as well as protect the interests of our company and our clients.


ACCESS STAFF AND VENDOR POLICIES

4. Insurance: We require all suppliers to have up to date insurance on file naming ACCESS as additionally insured.

5. Vetting Procedure: Procuring suppliers and setting them up on contract can start years before the actual event. We want to be sure to deliver the best representation of ACCESS through our suppliers to create that shared experience with our clients.

Lindsay Reagan Regional Procurement Coordinator Lindsay began her career in hospitality working for two major tourism companies: Walt Disney World and Marriott, all while attending the University of Central Florida for a bachelors in the same field. As a true Marriott alumni, Lindsay worked all of the positions possible - from Guest Services, Front Desk Leadership, Banquets to Conference Services and Events. She was able to witness the local DMCs in Florida and later Boston take part in the creative side of a city wide convention and chose to make the leap both across the country to California and to the world of Destination Management. Lindsay found ACCESS after researching and comparing the most impactful DMCs from coast to coast and

moved to San Diego to work under the Accounting team at ACCESS as a regional Procurement Coordinator. She is currently responsible for handling all vendor relationships in San Diego, Los Angeles, Las Vegas, and Scottsdale while engaging suppliers through our company values. Understanding that suppliers are our product, she is committed to procuring the best product for our programs in order to create memorable experiences for our clients that continue to return to the ACCESS brand across the country.


FINANCIALS


a. Is the company public or privately held?

b. What was your annual revenue for the past 3 years?

c. Please provide a copy of your company’s financial statements for the most recent fiscal year.

d. Describe, briefly, any pending or past legal proceedings or legal proceedings known to be contemplated, that relate to business activities of your company or any affiliates, former affiliates, or any of their principals or former principals. Please describe the factual basis alleged and relief sought or any judgment, order or determination of any court to which the company or any affiliate or any of their principals is subject.


ACCESS DESTINATION SERVICES FINANCIALS ACCESS San Diego is a privately held company. Annual revenue for ACCESS overall for the past 3 years:

• 2014 - $80 Million • 2015 - $98 Million • 2016 - $90 Million

We can provide a bank letter of financial stability. Moreover, if desired by Amway, deposits can be placed in a separate account with viewing access by an Amway representative. Amway deposits will not be used for ACCESS San Diego cash flow. There are no past, pending or contemplated legal proceedings.


QUALITY ASSURANCE


a. Describe your project management and issue resolution

process.

b. Describe your change management/change control process.


ACCESS QUALITY ASSURANCE

As a destination management company, project management encompasses a majority of our involvement in a program. In the life cycle of any project, there will almost always be some unexpected problems or questions. A majority of these questions can be solved on an individual (program manager) level. However, when something can’t be resolved at the individual level, we do follow an issue resolution process. Our ACCESS San Diego Program Manager would bring any issues to the Sales Manager that sold the program they are working on. The Sales Manager and the Program Manager with then work together to find a solution. If the resolution affects integrity of the program, the client contact will be called in to relay the problem and the suggested solution. The Director of Operations as well as the ACCESS San Diego President will also be in the communication loop and always available to the client during the course of the program. Each Program Manager keeps an issues log in their program file. The issues log allows the Program Manager have a safe and reliable method to raise and record an issue. They can also track, analyze and prioritize and issues. It will also help to record issue resolution for future reference.

In our business, it seems the one thing that is constant is change. At ACCESS San Diego, we follow the classic “Change Management Process”.

• Prepare – preplanning, product development • Design – sales, product development and our creative director • Execute – our operational team • Sustain – feedback and consensus

Prepare Design Execute Sustain

Sales and Product

Development

Sales, Program Development and Creative

Direction

Progam Management

and Billing

Client Feedback

and Review

SALES Preparation, Communication,

Creative and Planning

OPERATIONS Execute and

Review Transition

Documents

Proposal of Services for - ACCESS Destination Services of Services for: December 6-12, ... Thank you for the opportunity to partner with Amway! ... South Africa, Namibia, Zambia, Botswana,