Property Management Solutions for the Big Island, HI

Boundless Hawaii, LLC 75-5865 Walua Road, Suite F1 Kailua-Kona, HI 96740All rights Reserved. © 2018 Registered Broker 213231

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Boundless Hawaii, LLC is a property management company only, and not a registered investment adviser, or a broker dealerand is not acting in any way to influence investments of any kind, or provide any investment, financial, tax or legal advice ofany kind, including, but not limited to, the nature, potential value, returns, or suitability or any particular security, realestate property, transaction or investment strategy.

Attached materials are copyrighted and are protected by worldwide copyright laws and treaty provisions. They may not becopied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way, without BoundlessHawaii, LLC's prior written permission.

“Boundless Hawaii” is a registered trademark of Boundless Hawaii, LLC. All other names and brands used in this documentmay be claimed as the property of others.

Copyright © 2018 Boundless Hawaii, LLC. All rights reserved

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The Big Island

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• Hawai’i Island, also known as “The Big Island”• Largest Island at 4,038 square miles, twice all Islands

combined• The big Island offers a striking variety of options in terms of

terrain, restaurants, golf, beaches, shopping, watersports, and ocean frontage

• The eastern (Hilo) and western (Kona) sides of the island offer contrasting climates: thick rainforest vegetation around Hilo, and dry sunny beaches along the Kona/Kohala coast

• Two of the tallest mountains in the Pacific - Mauna Kea & Mauna Loa -dominate the island

• Ka Lae (better known as "South Point") is the southernmost point in the USA

A Hawai’i Home

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• Hawai’i is remarkably accessible from the mainland USA, and offers a fantastic second home opportunity in a paradise island setting

• Ocean frontage, and ocean view, homes are less expensive compared to other popular warm climate states such as California and Florida

• Vacation rental (less than 30 days), or long term rental (over 30 days) offers the opportunity to lower the cost of home ownership in Hawai’i

• The vacation rental industry is still significantly smaller than the hotel market, leaving considerable room for growth

• Professional management of your property will help protect your investment, and offers the opportunity to cover some of the cost of owning a second home

Our Value• Maintaining your investment 4,000 miles away can be challenging

• Hawai’i offers amazing properties and climate, but… your home is a long ways away• Strong relationships with local partners and contractors, offering quality and

dependable services, is critical to maintaining your property• Managing quality, timeliness, and consistency of services needs constant attention• Owners often lack the local connections to, and relationships with, quality service

providers• Often property issues need immediate attention to prevent escalating damage• If you are renting, your property will need daily care and management, and real

estate rental laws are constantly changing• Home owners are now required to use some form of local representation• Tax collection has become a major area of attention of state government• In Hawaii short and long term rental is increasingly governed by real estate Law

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Industry TrendsResearch shows that 87% of the vacation renters believe the overall

experience to be better than a hotel!• USA vacation rental market to reach $13.8 billion by 20211

• 87% of the vacation renters will recommend it to their friends and family• Satisfaction is driven by kitchen access, a living room space to relax in, the

convenience of entertaining friends, and a more authentic local experience• Online booking capabilities, driven by the growth of the Internet and Smart

Phones, has significantly increased popularity of the vacation rental industry• An incredible 70% of “second home” owners intent to rent to vacationers!

1) https://www.statista.com/outlook/268/109/vacation-rentals/united-states#marketStudy

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OUR COMPANY

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Boundless Hawaii, LLC 75-5865 Walua Road, Suite F1 Kailua-Kona, HI 96740

All rights Reserved. © 2016 Registered Broker 21323

Who We Are…Leadership Depth: 30 years experience in tourism and executive management leads to

high standards in all areas of our operations.

Customer Acquisition: We deploy the latest in internet marketing, social media, and

channel strategies to consistently interact with a wide range of customers.

Customer Service: Consistent and predictable customer service, and rapid follow up,

creates loyalty among our guests and owners.

Attractive Returns: We preserve your property and help grow your business, making

your real estate ownership a rewarding investment.

Peace of Mind: Your investment is always looked after professionally, even when

you are 4,000 miles away. We are a licensed Real Estate brokerage firm.

Technology Leverage: We leverage online technologies to integrate your requirements

into our operational management systems.

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Growth and Success• Since the acquisition in 2012, the business

has consistently grown

• We are a boutique business by choice as personalized service, and high standards in operations, drives our success

• We merged a strong mainland work ethic with our unique “Aloha” spirit

• Vacation rental bookings have relatively long lead times (about 6 months) making it easier for you to plan your cashflow

By January, >50% of our annual

rental revenues are booked

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Fore

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Vacation Rental in HI

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Seasonality Profile

• 60% of the VR guests are larger families and family group travel, which is why we see a rising interest in the use of homes that accommodate larger parties• “Togethering” trend favors vacation rental for comfort under one roof1

• “Celebration Vacations” continue to boost the growth of vacation rental1

• Kailua-Kona has a winter high season• Family holiday vacations are very popular• Many winter visitors that stay for longer

periods of time

1. MMGY Global/Harrison Group 2012 Portrait of American Travelers

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Airline Routes• Direct Service to Kona from

• Denver, Los Angeles, Oakland, Phoenix, San Diego, San Francisco, San Jose, Seattle, Dallas, and Tokyo

• Airlines that fly into Kona include• American Airlines, Alaska Airlines, Delta, United Airlines, Hawaiian Airlines

• Routes and times have expanded over the last few years, and will continue to expand in 2018• 2017: over 430 flights/month with over 80,000 seats/month

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OUR SERVICES

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Boundless Hawaii, LLC 75-5865 Walua Road, Suite F1 Kailua-Kona, HI 96740

All rights Reserved. © 2016 Registered Broker 21323

Our Proven Process

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PHOTOGRAPHYProfessional photographers make

your place stand out and give it

that premium yet relaxing shine.

INTERIORSBetter looking homes attract

more guests, it’s that simple.

Our interior designers and home

stagers will help you get it right.

PROFILESProfiles matter. That’s why we’ll

help ensure that your profile

really stands out in the crowd.

SOCIALIn today’s world, nearly everyone

is on social media, and we are

too! We’ll cross promote your

property on all our platforms.

CHANNELS PRICING

MAINTENANCE ACCESS HOUSEKEEPING

PARTNERS ACTIVITIES

HAPPY GUESTS

Getting eyeballs on your property

is key! With our network, you’ll

be seen everywhere… AirB&B,

VRBO, HomeAway, and more!

Managed by pricing experts, our

rate management technology

will ensure more money in your

pockets.

Local relationships and timely

follow up are the key to happy

guests and maintaining the

value of your investment.

Home automation and electronic

locks provide for a great guest

experience and secure entry

control to your property.

Professional home care keeps

your property clean and issue

free! Dependable services are

key to a 5 star guest experience.

Local partner relationships are

critical in property management

as reliable boots on the ground

is what ultimately matters.

Guests want more than just a

place to stay. Excursion and

activity packages to make it a

trip they’ll never forget.

Unlike other property managers,

we truly create the perfect

holistic experience that all of

our happy guests yearn for.

SETUP &

ONBOARD

ADVANCED

MARKETING

5-STAR

CARE

LOCAL

CONNECTIONS

UNFORGETTABLE

GUEST EXPERIENCES

SETUP & ONBOARD• Several factors play a critical role in the success of your rental property:

1. Make your property a pleasure to stay at, and make it feel like home2. Ensure it has a clean and uncluttered look and feel. We offer staging and home

decoration advice through our partners3. Furnish it to ensure an attractive, and competitive, “cost/night/person” rate4. In todays competitive world of travel, guests are looking for unique experiences.

We offer several small event planning services to make your property stand out.5. As with all real estate, vacation rental is about location, location, location…

• Quality photography and profiles make all the difference in an online world• Optimization of your online presence takes constant care a feeding as it’s a critical

factor in booking channel (AirB&B, VRBO, etc) rank placement

• Properties can create a “following.” Attractive and up to date homes, withfinancial incentives, will drive return guests

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MARKETING>65% of vacation renters are using the Internet to search for properties

• Our online presence offers depth and breadth in managing the customer experience, relationship, and engagement• Direct bookings from boundlesshawaii.com to minimize bookings costs• Mobile friendly, and conforms with the latest web coding standards

• Guest lifecycle email campaigns to drive engagement and return visits

• Significant investment in SEO and social media to drive rankings and exposure

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MARKETING• Our channels give you reach and depth

• We promote your property through a wide variety of industry platforms and channels, such as VRBO, AirB&B, FlipKey, HomeAway, Zaranga, Clearstay.com, TripAdvisor, Beachhouse.com, Expedia, Beach vacation choices, Rental Source, and many other…

• With over 45,000 followers, our active Facebook fan base far outperforms any competitor in Hawaii. We have an active and growing Instagram following• Platform is used to highlight properties and inform people about specials, our company, vacation

rental trends, the Big Island, and Hawaii• On a monthly basis we reach over 50,000 followers and prospective followers, organically and

through paid advertisement• We are actively engaged with over 5,000 people monthly (post comments, likes, re-posts etc.)

• Google and Bing Advertisement campaigns• Our reach is broad, not only through Google search, but also through affiliated Google travel related

properties and products• Monthly we reach over 500,000 potential customers throughout North America and Australia

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5-STAR CARE• The value we deliver to you as the property owner

• Real estate brokerage provides compliance guidance

• 24x7 coverage with backup gives you, the owner, peace of mind

• Access to a dependable and qualified partner, vendor, and service provider community

• Our scale make the individual services competitive and reliable

• If you chose to rent, our goal is to give your guests an unforgettable experience

• You have access to a full service portfolio to tap into as your needs change over

time

• We offer four levels of property management services to match your specific individual

and property requirements

Our flexible offering across a full range of services enables the protection and growth of your investment at every stage

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4 Service Levels1. Full Service Vacation Rental Management

• Properties actively rented by Boundless Hawaii, and under full supervision of Boundless Hawaii

2. Long Term Rental Management• Rental of 91 days or longer

3. Property Management Services• Properties used by owners but not rented with an intent to profit from the activity

4. Property Representation Services• Local representation services for non-Hawaii resident owners that rent their property

actively with an intent to profit from the activity

Additionally, we can provide full service remodel, construction, and repair oversight

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Vacation Rentals• Full Service Vacation Rental Management

• Comprehensively manage your property including inspections, repairs, landscaping, pool services, and emergencies

• Market your property throughout our online presence, travel agents, and channels• We manage keys, access, electronic locks, and lockbox services• Schedule and coordinate all cleaning services and arrival preparation• Handle all payments, transactions, contracts, and insurances of guests• Provide all on island services and requests for your guests• Concierge services i.e. arrival services, airport pickup, grocery delivery, etc• Maintain trust accounts and provide financial & tax reports

• Pricing• 22-27% Commissions on Gross Rental Revenues. Percent fee depends on occupancy,

type of property, and complexity of managing it.

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Long Term Rentals• Long Term Rental Management

• We manage your property including all maintenance, repairs, and cleaning

• Work with prospective renters and execute background checks & qualification procedures

• We maintain renter contracts, and legal compliance with local Real Estate laws

• Resolve any day to day issues your renters might have• Furnished or unfurnished properties

• Pricing• 10%-20% Commission on monthly rental rate charged

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Estate Management• Property Management

• Property is not rented out, but occupied for personal use only (owners & guests)• We watch over your investment while you are away

• Bi-weekly walk-through services to check on your property• Coordinate and manage repairs• Get your property ready for your arrival (or your guests)

• Property Representation• Property is rented out by the property owner with an intent to profit from the

activity• We provide peace of mind in an ever changing real estate environment

• We offer “representation” services for those who would prefer to acquire renters themselves, but are not residents of the Hawaiian islands

• As a real estate brokerage firm we can help you stay in compliance with state laws• We offer a menu of services, such as cleaning, maintenance, emergency contact, walk-

through, in addition to basic representation services

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Your Premier Property Management Company!

Call or eMail us today for more information and a free consultation

Amanda Steenman, Managing Partneramanda@boundlesshawaii.com

808-334-0548 or 877-782-5662

We would love to add you to ourgrowing list of satisfied property owners…

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