Property and Vacant Land Tax Information Systemapasp.meeseva.gov.in/manuals/CDMA/PropertyTax... · property and vacant land taxation, efficiently and effectively. The system brings

Property and Vacant

Land Tax Information

System

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Copyright

Copyr ight © 2015 eGovernments Foundat ion. Al l r ights reserved

worldwide.

This document contains proprietary information of eGovernments

Foundation and has been provided pursuant to an agreement

containing terms of its use. This document is also protected by Indian

and worldwide copyr ight laws.

No part of this document may be reproduced or distr ibuted,

transcribed, stored in a retr ieval system, translated into any spoken

or computer language or transmitted in any form or by any means

whatsoever without the prior writ ten consent of eGovernments

Foundation.

No. 18/2A, 2nd Floor, Ambalipura Vil lage,

Sarjapur Main Road, Bel landur Gate,

Bangalore - 560102

eGovernments is a trademark of eGovernments Foundat ion.

I t is clar if ied that eGovernments Foundat ion retains the r ight to

reproduce, distr ibute or communicate the contents and/or subject

matter of this document in part or whole and in any manner or form, to

any other entity of its choice, under the terms that it so desires. Such

act wi l l not lead to the derogation of the r ights of any ent ity involved .

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Contents

Copyr ight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Gett ing Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Convent ions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Further Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Introducing Property and Vacant Land Tax System .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Main Transact ions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Roles Involv ed in the Transact ions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 PTIS Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Signing into the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Opening Ex ist ing Transact ions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Creat ing a New Transact ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Mark ing Transact ions as Favouri tes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Upload ing Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Introducing Workf lows .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Workf low Reviews/Approval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Transact ion Closure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Audit Tra i l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Creat ing a New Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

In it iat ing a New Property Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Condit ions for Creat ing a New Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Documents Requ ired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Transact ion In it iat ion – By Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Workf low for Creat ing New Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Searching for a Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Opening Transact ions f rom Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Creat ing a Vacant Land .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Documents Requ ired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Transact ion In it iat ion – By Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Workf low for Creat ing Vacant Land . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

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Bifurcating a Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Documents Requ ired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Transact ion In it iat ion –By Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Workf low for B ifurcat ing a Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Adding or Modifying an Exist ing Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Documents Requ ired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Rules for Re -est imating Property Tax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Transact ion In it iat ion – By Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Workf low for Add ing/Modi fy ing an Exist ing Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Collect ing Property Tax .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Col lect ing Tax Charges - Co l lect ion Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Transferr ing Ownership of a Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Documents Requ ired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Transact ion In it iat ion –By Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Workf low for Transferr ing Ownership of a Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Applying for Revision Petit ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Transact ion In it iat ion – By Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Workf low for Revis ion Pet it ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Vacancy Remission .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Documents Requ ired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Task In i t ia t ion –By C lerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Workf low for Vacancy Remission of a Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Tax Exemption .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Documents Requ ired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Task In i t ia t ion – By C lerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Workf low for Tax Exemption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Property Demolit ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Task In i t ia t ion – By C lerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Workf low for Property Demol it ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Index .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

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About this Manual

Property and Vacant Land Tax Information System (PTIS) is for users

who work in the revenue department of municipal corporat ions and

are responsible for taxation of propert ies and vacant land.

The following roles within the revenue department can use PTIS.

1. Clerk

2. Bil l Col lector

3. Revenue Inspector

4. Collect ion Operator

5. Revenue Off icer

6. Commissioner

Note: Roles can be added/modif ied in PTIS as per the requirements

of the department.

In this manual, chapters are organized around key transactions

performed by the department. The f irst chapter introduces you to the

PTIS.

Get t ing Sta r ted

I f you are new to the system, start with Chapter 1 – Introducing

Property and Vacant Land System followed by Chapter 2 – Introducing

Workf lows . After that you can use Table of Contents in the beginning

of this manual or the Index at the end, to move to any topic.

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Convent ions

The following table describes the convent ions used in this manual.

Note: Note provides extra information about a

step or concept . Notes are contained in

grey boxes.

UI Element To describe screen elements such as

buttons, drop-down l ists, the name of the

element is in bold .

References All references are in i tal ics . Reference also

contain hyperl inks and help you to quickly

navigate to related content

Navigat ion > Arrow ‘>’ notat ion describes the f low of

navigation in the applicat ion. For example,

the following navigat ion means “on the Left

Panel , Cl ick Application and then cl ick

New Property .”

Left Panel > Appl icat ion > New Property

Fur ther Help

In case you need further help, please cal l +91 80 4125 5708 or send

an email to [email protected]

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Introducing Property and

Vacant Land Tax System

Property and Vacant Land Tax Information System (PTIS) is a web-

based sof tware module that helps municipal corporat ions manage

property and vacant land taxat ion, ef f iciently and effect ively.

The system br ings in accountabil i ty and transparency in the decision

making process of the revenue department of a municipal corporat ion.

I t provides comprehensive information about a property such as:

Property detai ls

Property tax est imate

Mutat ion of property

Payments against the property

Demand collect ion & balance (DCB) of the property

Main Transact ions

Key tasks or act ivit ies performed in PTIS are cal led Transact ions.

PTIS enables you to perform the following main transactions:

1. Creat ing a new property

2. Creat ing a vacant land

3. Bifurcating a property

4. Adding or alter ing an exist ing property

5. Transferr ing ownership of a property

6. Collect ing property tax

7. Applying for revis ion petit ion

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Ro les Invo lved in the T ransac t ions

Dif ferent roles may be involved in complet ing a transact ion.

Note: Role names and their functions can be conf igured in PTIS

depending on the needs of your department.

The following table describes the typical roles involved in complet ing

the transact ions in PTIS.

Table 1 Roles in PTIS

Role Descr ipt ion

Clerk Init iates transactions and enters details in

the transact ion forms.

Interacts with the cit izens. Whenever

required, also pr ints and provides copies of

decisions/documents related to cit izen ’s

applicat ions.

Bi l l Col lector Verif ies the detai ls entered by the clerk in

any transaction form.

Revenue Inspector Responsible for val idat ing the information

entered in the transaction forms.

Conducts f ield inspections to verify the facts

in the transact ion forms.

May correct the details in the transact ion

forms, if required, to match with the facts on

the ground.

Revenue Off icer Based on the transaction details and the

comments of bil l collector/revenue of f icer,

decides to either reject the transact ion or

forward it to the commissioner for approval.

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Commissioner Final author ity to approve or reject a

transaction.

Also hears and disposes review petit ions

f rom the cit izens.

PT IS Repor ts

PTIS provides dif ferent types of reports to help you monitor and

manage al l aspects of property and vacant land taxat ion. The reports

include:

Boundary wise DCB detai ls

Daily col lect ion report

Collect ion report boundary wise

Appl icat ion workf low status report

Audit trai l report

Property usage reports

Defaulters report

Base register

S ign ing in to the Sys tem

You need to sign in before you can start using the system.

To sign in:

1. Enter the correct URL in the internet browser. The Sign in

page appears, as shown in Figure 1 .

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Figure 1 : Signing into PTIS

2. Enter username, password and click Sign in.

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Home Sc reen

After signing into the system, the Home Screen appears, as shown in

the Figure 2 .

Figure 2 Home Screen

Worklist Drafts NotificationsTop Panel

Left Panel Right Panel

Home screen consists of the following panels:

Lef t Panel Provides two opt ions – Applicat ions and

Favour ites.

Applications enable you to carry out dif ferent

transactions and view the reports.

You can mark any transact ion or report as

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your favour ite. Once marked, the

applicat ion or reports shows up in Favourites

for quick access.

Top Panel Enables you to view Worklist, Drafts, and

Notifications.

In addit ion, the Top Panel enables you to

update your prof i le.

Right Panel Shows Worklist, Drafts, and Notifications in List

View sorted chronological ly with most

recent on top.

Worklist contains all the transact ions that

are pending reviews or approval.

Drafts contain the transactions that are

under process and not yet ready for

forward submission.

The icon on the r ight of each row

enables you to view history of each

transaction.

Open ing Ex i s t ing T ransac t ions

The Right Panel of the Home Screen contains l ist of transactions in

the Worklist, as shown in Figure 2 .

Cl ick on any transaction in the l ist to open that transact ion. The

transaction opens in a new browser window.

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Creat ing a New Transac t ion

You can create a new transact ion by navigating the Applications in the

Left Panel of the Home Screen, as shown in Figure 2 .

From the Applications you can dri l l down to dif ferent features of PTIS,

as shown in Figure 3 .

Figure 3 Creating/Opening Transactions

You can also create new transactions through the Favourites l ink in the

Left Panel.

Mark ing T ransac t ions as Favour i tes

Any transaction that you want to access from Favourites, you need to

mark it as a favourite before you access it , as shown in Figure 4 .

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Figure 4 Marking as Favouri te

Upload ing Documents

You can also upload documents whi le creating dif ferent transactions.

The Document Enclosed Details sect ion within the transact ion form, l ists

the documents required for that transaction, as shown in Figure 5 .

Figure 5 Uploading Documents

To upload a document, cl ick Choose File, select the required f i le f rom

your local folder, and then click open. The name of uploaded f i le now

appears instead of No file chosen.

Page | 16

Introducing Workflows

A transact ion goes through many stages before it is completed. At

dif ferent stages of a transaction, specif ic act ions are performed by

dif ferent roles. Transaction workf low is the organization of stages

f rom start to f inish. Workf lows are designed to ensure transparency,

accuracy, and accountabi l i ty in the revenue department.

Note: Although this manual descr ibes typical workf lows for dif ferent

transactions, PTIS enables you to conf igure workf lows depending on

the needs of your organizat ion.

For example, in smaller departments, a transact ion may direct ly go

from Revenue Inspector to the Commissioner instead of going via a

Revenue Off icer.

Page | 17

Although the data entered or altered in each transaction is dif ferent,

al l transact ions go through similar review and approval process.

A transact ion goes through mult iple levels of reviews unt i l i t is

approved. All transactions go through the following review process.

Figure 6 Review/Approval Process

Workf low Rev iews /Approva l

The aim of reviews is to ensure that al l detai ls entered in the

transaction are accurate. Users perform the following steps af ter

reviewing a transact ion.

Enter review remarks

I f transaction details are correct, forward the transact ion to the

next stage of workf low. Otherwise, reject the transact ion.

Create/Modify a

Task

Review

Approve

OK

NOT OK

Page | 18

Entering Review Remarks

All review actions are performed on the Approval Details sect ion

available at the bottom of each transaction form, as shown in

Figure 7 .

In the Approval Details sect ion, enter review remarks in the Approver

Remarks box

Figure 7 Approval Deta i ls

Forwarding a Transaction

Reviewer forwards a transaction to the next stage of the workf low if

no discrepancies are found in the transaction detai ls.

To forward a transaction:

1. In the Approval Details section, as shown in the preceding

Figure 7 , select Revenue Department f rom the Approver

Departments l ist .

2. Select a designat ion from the Approver Designation l ist .

3. Select f rom the Approver list, the name of the user to whom

you want to forward the transact ion.

4. Click Forward. The appl icat ion is automatical ly forwarded to

the concerned user for further review or approval.

Rejecting a Transaction

I f you f ind any discrepancies in the transaction detai ls, you can reject

the transact ion. The rejected transaction goes back to the init iator of

Page | 19

the transact ion, who can either reject the transaction or modify and

resubmit it .

Before reject ing a transact ion, it is mandatory to enter the reasons for

reject ion in the Approver Remarks box.

To reject a transaction, cl ick Reject in the Approver Details sect ion.

Approving a Transaction

The f inal stage of each transact ion is approval. At the approval stage

a transact ion is either approved or rejected. Each workf low has a

designated role ent it led to approve a transaction.

At the approval stage of a transaction, user can view an Approve

button at the bottom of the transaction form, as shown in Figure 8 .

Figure 8 Transaction Approval

Cl ick Approve to approve the transaction

Transact ion C losure

After a transaction is approved, the system automatical ly generates a

special not ice along with a new unique identif icat ion number for the

transaction. This special not ice is digitally s igned by the

commissioner.

Af ter approval , the identif icat ion number and tax detai ls are

automatical ly sent as an SMS to the cit izen. The special not ice is also

sent to the clerk for print ing and handing over to the cit izen.

Page | 20

I f the appl icat ion was submitted at the Meeseva counter/CSC, cit izens

can approach any of the cit izen service counters with their appl icat ion

number. This helps the clerk to search for the applicat ion in the

system and hand over the special not ice.

I f the appl icat ion was submitted online, c it izens get the special not ice

in their inbox, which they can download and print.

Note: I f a transact ion is rejected, the system automatical ly forwards

the appl icat ion to the transact ion init iator and sends an SMS to the

cit izen with reasons for reject ion of applicat ion.

Audi t Tra i l

All form entr ies, modif icat ions, comments, feedback, or documents

are maintained in a database along with the details such as who did it

and when. Audit trai l report provides complete information about the

transaction trail.

The audit trail is available to specif ic users.

Page | 21

Creating a New Property

The system enables you to create a new property. The property can

belong to one of the following categories:

New Property

Vacant land

In i t i a t ing a New Property Reques t

A New property request can be init iated in any of the following ways:

a) Cit izen Service Centre (CSC)

b) Meeseva counters

c) Online request submitted by a cit izen

d) Init iated direct ly by the bi l l col lector based on the f ield

survey

e) Notif icat ion by the system for approved bui lding plans

Condi t ions fo r Creat ing a New Proper ty

A new property is created only when:

a) A new property is identif ied during f ield survey

b) Cit izen informs the revenue department about the property

c) An exist ing property undergoes bifurcation

Page | 22

d) A property is given a new bui lding plan approval and the

system notif ies the concerned bil l col lect or to init iate the

assessment of property af ter a pre -determined t ime.

Documents Requ i red

Along with the appl icat ion, the property owner is required to submit

the following documents for creating a new property :

a) Photo of assessment

b) Copy of the building permission

c) Attested copies of property documents ( including l ink

documents)

d) Two non-judicial stamp papers of Rs.10 each

e) Notar ized af f idavit cum indemnity bond on Rs.100 stamp

paper

f ) Copy of death cert if icate/ succession cert if icate/ legal heir

cert if icate

Page | 23

Transact ion In i t i a t ion – By C le rk

Perform the following steps to create a new property:

1. To open a new property form, use the following navigation.

Left Panel > Appl icat ions > Property Tax > New Property >

Create New Property

A New Property Form appears as shown in Figure 9 . For more

detai ls, refer Creating a New Transaction on page 14 .

Figure 9 New Property Form

2. Enter detai ls in the New Property Form as described in Table 2.

Page | 24

Table 2 Enter ing New Property Detai ls

Category of Ownership Specify the type of ownership by

select ing an option from the

Category of Ownership l ist .

For example, select Private i f i t is a

private property. I f i t is empty

land, select Vacant land.

Property Type Specify the type of property by

select ing an option from the

Property Type l ist .

For example, select Residential i f

the property is used for

resident ial purpose.

Exemption Category Select an option f rom the

exemption category i f the property

falls under a group of propert ies

for which the tax is 100%

exempted.

For example, Mosques, Ex-service

men.

Owner Detai ls Enter the property owner ’s detai ls

such as Aadhaar number and

Mobile number.

Assessment Detai ls

Reason for Creation Specify the reason for creating

this property record. You can

choose from the following options:

New Property

Page | 25

Bifurcation

Extent s ite Specify the area of the property

including the compound area.

Extent of Appurtenant land Specify the area of vacant land

around the property i f the vacant

land is more than one-third of the

property.

Super Structure Select the Super Structure opt ion if

the owner of the land and the

owner of the building on the land

are two dif ferent part ies.

Enter the detai ls of the site owner

if the property falls under a Super

Structure Category.

Bui lding Plan Detai ls Select the Building Plan Details

opt ion if the town planning

department has authorized the

bui lding construct ion at the site. I f

author ized, enter the bui lding

permission number and date.

Deviat ion Percentage Enter the percentage of area of

the building that is deviat ing f rom

the actual area permitted for

construct ion of bui lding.

*An addit ional penalty charge is

calculated based on the deviat ion

percentage.

Registrat ion Document No. Enter the registrat ion number of

the property when the property

Page | 26

was registered to its owner .

Registrat ion Document

Date

Enter the registrat ion date when

the property was registered by its

owner.

Property Address Enter the geographical locat ion of

the property. Specify detai ls of

the property such as Zone number

and Ward number.

Amenit ies Select the amenit ies avai lable on

the site.

For example, select the Lift

checkbox if there is a l i f t in the

bui lding.

Construct ion Type Enter the detai ls about the

construct ion type of the building.

For example, specify if the Floor

type is marble

Floor Detai ls Enter the detai ls of each of the

f loors. Mult iple f loors can be

added to a property. For instance,

specify if the f loor is on the 2 nd

level of the building.

3. Upload the documents provided by the property owner . For

more detai ls, refer Uploading Documents on page 15 .

4. Once al l the detai ls are entered, forward the new property

transaction to bi l l col lector . For more detai ls, refer

Forwarding a Transaction on page 18 .

Page | 27

Workf low fo r Creat ing New Proper ty

The following diagram shows the review/approval workf low for

creating a new property.

Once the new property detai ls are entered and forwarded by the

Clerk, the following steps are performed. For more details on

forwarding, reject ing, or approving , refer Workflow Reviews/Approval

on page 17 .

1. Bil l Col lector ver if ies the details and forwards the

transaction to Revenue Inspector .

Note: Bil l Collector cannot modify the detai ls in the

transaction.

2. Revenue Inspector val idates the detai ls with a f ield

inspect ion. I f required, modif ies the detai ls and forwards the

transaction to Revenue Off icer.

Note: Remarks are mandatory in case the Revenue

Inspector modif ies transact ion details.

3. Revenue of f icer reviews the details and analyzes the

remarks. Forwards for Approval to the Commissioner .

•Enter Details

Clerk

•Verify details

Bill Collector •Validate with field inspection

Revenue Inspector

•Review Details

Revenue Officer •Approve

Transaction

Commissioner

Page | 28

4. Commissioner approves the transaction. For more details on

approving or reject ing a transaction, refer Workflow

Reviews/Approval on page 17 .

Transaction is c losed once it is approved or rejected. For more

detai ls, refer Transaction Closure on page 19 .

Page | 29

Searching for a Property

You can search for a property by f i l ter ing through the l ist of property

records in the system. You can search using the following categories:

a) Assessment Number

b) Zone and Ward

c) Owner Name

d) Demand

To search for a property:

1. Open a Search Form by using the following navigation .

Left Panel > Appl icat ions > Property Tax > Exist ing Property

> Search Property

A Search Form appears, as shown in Figure 10 . For more

detai ls, refer Creating a New Transaction on page 14 .

Page | 30

Figure 10: Search Form

Page | 31

Search for a property by enter ing any of the following:

a) Assessment Number of the property

b) Zone and Ward details

c) Property Owner ’s detai ls

d) Demand details

List of propert ies appear that match your search cr iteria, as shown in

Figure 11.

Figure 11 Search Resul ts

Open ing T ransac t ions f rom Search Resu l t s

You can perform the following act ions on any item in the Search Result

l ist .

Addit ion/Alterat ion of Property

Page | 32

Bifurcation

Transfer of Property

Revision Petit ion

To perform any of the above act ions, select the desired act ion f rom

the Choose l ist in the Action column of the Search Result. Refer Figure 11.

Page | 33

Creating a Vacant Land

Vacant lands within the l imits of the Municipal ity are also taxable

propert ies. PTIS enables you to create a new property record for a

vacant land.



the following documents for creating a Vacant Land record in the

system:

a) Photo of Assessment

b) Copy of the Bui lding Permission

c) Attested Copies of Property Documents ( including Link

documents)

d) Two Non-Judicial Stamp Papers of Rs.10 each

e) Notar ized Aff idavit cum Indemnity Bond on Rs.100 stamp

paper

f ) Copy of Death cert if icate/ succession cert if icate/ legal heir

cert if icate


Perform the following steps :

1. Open a New Property form by using the following navigation.

Page | 34

Left Panel > Appl icat ions > Property Tax > New Property >

Create New Property

A New Property form appears, as shown in Figure 12 . For

more detai ls, refer Creating a New Transaction on page 14 .

Figure 12: New Property Form-Vacant Land

2. Select Vacant Land from Category of Ownership l ist.

3. Fill in the form details as descr ibed in .

4. Table 2 Entering New Property Detai ls .

5. Enter the vacant land details and the detai ls of surrounding

boundaries of the property, as described in the following

table:

Page | 35

Table 3 : Vacant Land Detai ls

Vacant Land Detai ls

Survey No. Survey number of the vacant

land

Patta No. Patta number of the vacant

land

Vacant land

area(Sq.yards)

Area of the vacant land. The,

system converts it into meters.

Market area

value per

Sq.meters

Document value of the land

Current capital

value

After entering area and market

value, system calculates and

displays capital value.

Effect ive date The date f rom which the vacant

land needs to be taxed.

Details of Surrounding Boundaries of the property

North Area on the northern side of

the vacant land.

East Area on the eastern side of the

vacant land.

West Area on the western side of the

vacant land.

South Area on the southern side of

the vacant land.

Page | 36

6. Upload relevant documents for verif icat ion. For more detai ls,

refer Uploading Documents on page 15 .

7. Forward the appl icat ion to the Bi l l Col lector .

Workf low fo r Creat ing Vacant Land


creating a Vacant Land.

Once the vacant land details are entered and forwarded by the Clerk ,

the following steps are performed. For more details on forwarding,

reject ing, or approving refer Workflow Reviews/Approval on page 17 .




transaction

2. Revenue Inspector verif ies/modif ies the detai ls af ter f ield

vis it and forwards the transact ion to Revenue Off icer.


Inspector makes modif icat ions in the transaction detai ls.

3. Revenue of f icer reviews detai ls and analyzes the remarks.

Forwards to Commissioner for Approval.

•Enter Details

Clerk

•Verify Details


Revenue Inspector

•Review Details


Application

Commissioner

Page | 37






Page | 38

Bifurcating a Property

I f a property gets bifurcated into two or more parts, PTIS provides you

with an opt ion to bifurcate the exist ing property in the system and re-

calculate the tax.

The property owners need to request for bifurcation of their property

by submitt ing appl icat ions along with al l the relevant documents to

support their c laim. These appl icat ions are ver if ied and val idated

before the bifurcation process is init iated.

The total area of the parent property and chi ld property is val idated

by the system by modifying the parent property according to the

parameters of the new child property.

Note: The bifurcation of the property is not al lowed t i l l the exist ing

property taxes are paid by the assesse.



the following documents for bifurcating a property.

a) Photo of assessment

b) Copy of the building permission

c) Attested copies of property documents ( including l ink

documents)

d) Two non-judicial stamp papers of Rs.10 each

Page | 39

e) Notar ized af f idavit cum indemnity bond on Rs.100 stamp

paper

f ) Copy of death cert if icate/ succession cert if icate/ legal heir

cert if icate

Transact ion In i t i a t ion –By C le rk


1. To open Bifurcation of Assessment screen, use the following

navigation.

Applicat ions>Property Tax>Exist ing Property>Bifurcation of

Assessment

2. Enter the assessment number of the property . Bifurcation of

Assessment screen appears, as shown in Figure 13 .

Alternatively, you can also search for the property by using

the search f i l ters avai lable in the system . Refer Searching

for a Property on page 29.

You can also create a new property and select Bifurcation as

the Reason for Creation in Assessment details section.

Page | 40

Figure 13 Bi furcation of Assessment

.

3. Enter the Assessment number of parent property for creating

a bifurcated chi ld property.

The system records the parent property number for the

property and displays the pending tax , if any.

Note: I f there is any pending tax, the system wil l not allow

you to proceed with the appl icat ion submission .

Page | 41

4. Upload relevant documents for val idat ion as l isted in

Documents Required . For more detai ls refer Uploading

Documents on page 15 .


Workf low fo r B i fu rcat ing a Proper ty

The following diagram shows the review/appro val workf low for

bifurcating a property.

Once the transact ion is forwarded by the Clerk , the following steps

are performed. For more detai ls on forwarding, reject ing, or approving

refer Workflow Reviews/Approval on page 17 .




transaction

2. Revenue Inspector verif ies/modif ies the detai ls and forwards

the transact ion to Revenue Off icer.



•Enter Details

Clerk

•Verify details


Revenue Inspector

•Review Details


Transaction

Commissioner

Page | 42








Page | 43

Adding or Modifying

an Existing Property

A property may undergo substantial change in its usage due to

reasons that include:

1. Structural factors such as addit ion/delet ion of exist ing bui lt

up area.

2. Uti l i ty factors such as occupancy change.

3. Court cases.

4. Any other reason where property details (except owner and

address details) get changed.

These changes have an impact on the increase/ decrease in property

tax demand. In such instances, the system provides a function that

enables you to add or modify an exist ing property.

Note: The addit ion/alterat ion of property is not init iated unti l the

exist ing property taxes are paid by the assesse. I f tax is due for some

instalments, the property owner should pay the taxes due after which

you can init iate addit ion/alterat ion of assessment.


Property owner needs to provide following documents for

Addit ion/Alterat ion of property:

Assessment photo

Building plan documents ( if appl icable)

Page | 44

Ru les for Re-es t imat ing Proper ty Tax

Consider the following rules before re -est imating property tax

charges:

I f after modif icat ion of the property, the tax charges increase,

then do not conduct val idat ion of property tax payment .

I f after modif icat ion of the property, the tax charges decrease

then conduct val idat ion that ensures property tax payment is

done unti l current f inancial year.

Note: Alterat ion of the property can be accepted before 31 s t August

for f irst half instalment and 28 t h February for second half instalment .



1. To open Addition/Alteration of Assessment screen, use the

following navigation.


> Addit ion/Alterat ion of Assessment

2. Enter the assessment number of the property.

Addition/Alteration of Assessment screen appears, as shown in

Figure 14.


the search f i l ters avai lable in the system. Refer Searching


Page | 45

Figure 14 Addit ion/Al te rat ion of Assessment

The system displays the relevant detai ls about the property

and also the pending tax information of the property.

3. Modify the current detai ls ment ioned in the property record

or add new information.

Note: You can change the property type from vacant land to

private property/state government /central government

property, but, you cannot change pr ivate property/state

government /central government property to Vacant Land.

Page | 46

4. Upload relevant documents for val idat ion as l isted in

Documents Required . For more detai ls, refer Uploading

Documents on page 15 .


Workf low fo r Adding/Modi fy ing an Ex i s t ing

Property


adding/modifying an exist ing property .



forwarding, reject ing, or approving refer Workflow Reviews/Approval

on page 17 .



Note: The property/ vacant land tax wil l be in Alterat ion

State. No transactions can be performed on this property

2. Revenue Inspector verif ies/modif ies the detai ls, uploads

relevant documents, re-est imates the property tax charges,

and forwards the transaction to Revenue Off icer.

•Enter Details

Clerk

•Verify details


Revenue Inspector

•Review Details


Transaction

Commissioner

Page | 47

3. Revenue of f icer reviews the details and analyzes the

remarks. Forwards to Commissioner for Approval.






Page | 48

Collecting Property Tax

PTIS notif ies the concerned of f icials in Revenue Department about

the Property Tax due. I t enables to col lect property tax in an

organized manner. Key features include:

Collect ing property tax charges f rom the cit izens

Generating receipts

Automatically updating the payment status

Updat ing DCB detai ls of the respective property

Col l ec t ing Tax Charges - Co l l ec t ion Opera tor

Perform the following steps:

1. Open Collect Tax form by using the following navigation.


> Col lect Tax

2. Enter the Assessment number of the property.

3. Collect the property tax charges due from the cit izen.

4. I f the cit izen is paying through cheque/DD, enter the

cheque/DD detai ls .

Page | 49

Transferring

Ownership of a Property

Property owners can transfer their property to someone by gif t ing or

sel l ing it . For such cases, the system enables you to transfer the

ownership of a property.

Note: Payment of pending property taxes is mandatory for the change

in ownership.


Property owner needs to provide the following documents whi le

submitt ing the appl icat ion for Transfer of Ownership.

Address proof of both part ies

Attested copies of property documents

Tit le deeds issued by revenue department

Transact ion In i t i a t ion –By C le rk


1. To open Transfer Ownership screen, use the following

navigation.

Page | 50


> Addit ion/Alterat ion of Assessment

2. Enter the assessment number of the property. Transfer

Ownership screen appears, as shown in Figure 15 .




Figure 15 Transfer Ownership

Page | 51

3. Enter the detai ls of the new owner and specify the reason for

transfer.

4. Upload documents for val idat ion as l isted in Documents

Required . For more detai ls, refer Uploading Documents on

page 15 .


Workf low fo r T rans fe r r ing Ownersh ip of a

P roperty


transferr ing ownership of a property.




on page 17 .



2. Revenue Inspector verif ies/modif ies the detai ls , enters the

market value of the property. Based on the market value, the

system calculates mutation fee . Forwards the transact ion to

the Col lect ion Operator .

•Enter Details

Clerk

•Verify details

Bill Collector •Validate

with field inspection

Revenue Inspector

•Collect Tax

Collection Operator •Review

Details

Revenue Officer

•Approve Transaction

Commissioner

Page | 52

3. Collect ion Operator performs the steps as descr ibed in

Collect ing Tax Charges- Collect ion Operator . Forwards the

applicat ion to the Revenue Off icer once the payment is made

by the cit izen.

4. Revenue of f icer reviews the details and analyses the

remarks. Forwards the transact ion to Commissioner for

Approval.






Page | 53

Applying for Revision Petition

Property owners can apply for revis ion petit ion if they do not f ind the

tax levied on their property acceptable. They can submit an

applicat ion request ing revision of petit ion within 15 days af ter Special

Notice is generated.

I f the appl icat ion is approved, the tax of the property may

decrease/increase/remain same.

Note: I f a cit izen does not apply for revis ion pet it ion within 15 days,

the system automat ical ly f inalizes the tax and revision petit ion option

is disabled.



1. To open Revision Petition screen, use the following navigation.


> Revision Petit ion

2. Enter the assessment number of the property. Revision Petition

screen appears, as shown in Figure 16 .




Page | 54

Figure 16 Revis ion Peti t ion

3. Enter the detai ls relat ive to property revision petit ion into the

system.

4. Forward the appl icat ion to the Commissioner.

Page | 55

Workf low fo r Rev i s ion Pet i t ion


revis ion pet it ion.

Once the revision petit ion transact ion is forwarded to the

Commissioner, the fol lowing steps are performed. For more detai ls on


on page 17 .

1. Commissioner enters hearing detai ls , date and venue.

Forwards the transaction to Clerk.

2. Clerk generates hear ing notice. Forwards the transact ion to

Revenue Inspector.

3. Revenue Inspector verif ies/modif ies the property detai ls, if

required, and forwards the transaction to Revenue Off icer .



4. Revenue Off icer val idates the detai ls. Forwards the

transaction to Commissioner.

5. Commissioner approves the revision petit ion. For more

detai ls on approving or reject ing a transaction , refer

Workflow Reviews/Approval on page 17 .

•Enter details

Clerk

•Enter hearing details

Commissioner •Generate

hearing notice

Clerk

•Verify/Modify details

Revenue Inspector •Verify details

Revenue Officer

•Approve revision petition

Commissioner

Page | 56

6. Clerk prints the endorsement notice of revis ion petit ion and

hands over to the cit izen.

7. I f there are any modif icat ions in the property detai ls, c lerk

generates special notice and hands over to the cit izen.

Page | 57

Vacancy Remission

I f Property is vacant for minimum 6 months, the property owner can

apply for vacancy remission f rom property tax. Vacancy remission

feature enables a cit izen to apply for vacancy remission f rom property

tax.


Along with the appl icat ion, the property owner needs to submit the

following documents for creating vacancy remission:

Electr ic ity Bi l l

Any other required documents

Task In i t i a t ion –By C lerk

Perform the following steps to create vacancy remission:

1. To open vacancy remission screen, use the fol lowing

navigation.


> Vacancy Remission

2. Enter the assessment number of the property. Vacancy

Remission screen appears, as shown in Figure 17.

Page | 58

Figure 17: Vacancy Remission

3. In the Vacancy Remission Details sect ion, enter From Date, To Date

and Vacancy Comments.

4. In the Approval Details section, select Revenue Department

f rom the Approver Departments l ist .



you want to forward the task.



Workf low fo r Vacancy Remiss ion o f a P roperty


vacancy remission of a property.

Page | 59

Once the Vacancy Remission details are entered and forwarded by

the Clerk, the following steps are performed. For more detai ls on


on page 17 .

1. Clerk enters the appl icat ion details along with remarks and

forwards to commissioner.

2. Commissioner reviews the appl icat ion and forwards it to the

Revenue Inspector .

3. The Revenue Inspector conducts f ield verif icat ion, val idates

the effect ive date of vacancy of the property, enters

remarks.

I f the appl icat ion was submitted to the CSC, the cit i zen can

approach any of the cit izen service counters with his

applicat ion number. The ULB Operator can search the

system with the appl icat ion number and hand over the

acknowledgement to the cit izen.

Six Monthly Cycle

Vacancy remission process undergoes the following six monthly cycle:

1. Revenue Inspector searches for exist ing vacancy remission

propert ies every month and updates f ield inspect ion details

unti l 6 t h month.

•Enter Details

Clerk

•Review Transaction

Commissioner

•Veifies Details

Revenue Inspector

Page | 60

2. In the 6 t h month, Revenue Inspector val idates and approves

it and forwards to the Revenue off icer for approval.

3. Revenue of f icer val idates the detai ls and forwards it to

commissioner for f inal approval.

4. Commissioner val idates the detai ls and remarks entered by

Revenue Inspector, i f found correct, the Commissioner

approves the applicat ion.

System grants 50% tax exempt ion in next instalment as

vacancy remission.

Page | 61

Tax Exemption

I f property belongs to exempted categories such as temples, mosque,

ex-servicemen, or any other, then 100% property tax exempt ion is

given by the municipal it ies.

Note: I f property category is changed from commercial/residential to

exemption category then property owner has to apply separately for

tax exemption.


The following documents are required along with the applicat ion for

tax exemption:

a) Cert if icate f rom Sainik welfare department

b) Any other required documents

Task In i t i a t ion – By C le rk

Perform the following steps to create tax exemption:

1. To open a Property Tax Exemption form, use the following

navigation.


> Tax Exempt ion

Property Tax Exemption Form appears, as shown in Figure 18.

Page | 62

Figure 18: Property Tax Exemption

2. In the Exemption Details sect ion, select a reason from the

Exemption Reason l ist .

3. In the Approval Details section, select revenue department and

designation f rom the Approver Department and Approver

Designation l ists respectively.





Workf low fo r Tax Exempt ion

The following diagram shows the review/approval workf low for Tax

Exemption.

Page | 63

Once the tax exempt ion details are entered and forwarded by the



on page 17 . .



Note: The property is in Exemption State. Therefore, no

transactions can be performed on this property.










On approval of the transact ion, the p roperty is marked as

exempted property and the property owner is not required to

pay tax

•Enter Details

Clerk

•Validate details

Bill Collector •Field

Inspection

Revenue Inspector

•Review Details


Transaction

Commissioner

•Generates Acknowledgement

Clerk

Page | 64



.

Page | 65

Property Demolition

I f a property is completely demolished , the property owner is required

to inform the municipal ity to stop the levy of property tax f rom the

effect ive date. From the effect ive date, instead of property tax, vacant

land tax is levied on the vacant land on which the property was

demolished.

Note: This feature is appl icable for Property t ax, not for vacant land

tax. Al l pending property tax dues should be clear before a property

owner can init iate the demolit ion process .

Task In i t i a t ion – By C le rk

Perform the following steps to create an applicat ion for int imating

about property demolit ion:

1. To open a new Property Demolition form, use the following

navigation.


> Property Demolit ion

A New Property Demolition Form appears as shown in Figure

19.

Page | 66

Figure 19: Property Demoli t ion

Figure 16

2. In the Demolition Details sect ion, enter the reason for

demolishing property in the Reason for demolition box.

3. Enter the vacant land details and the detai ls of surrounding

boundaries of the property, as described in the following

table:

Vacant Land Detai ls

Survey No. Survey number of the vacant

land

Patta No. Patta number of the vacant

land

Vacant land

area(Sq.yards)

Area of the vacant land. The,

system converts it into meters.

Market area

value per

Document value of the land

Page | 67

Sq.meters

Current capital

value

After entering area and market

value, system calculates and

displays capital value.

Effect ive date The date f rom which the vacant

land needs to be taxed.

Details of Surrounding Boundaries of the property

North Area on the northern side of

the vacant land.

East Area on the eastern side of the

vacant land.

West Area on the western side of the

vacant land.

South Area on the southern side of

the vacant land.

4. In the Approval Details section, select revenue department f rom

the Approver Departments l ist .






Page | 68

Workf low fo r P roper ty Demol i t ion


Property Demolit ion.

Once the tax exempt ion details are entered and forwarded by the



on page 17 .




transaction







•Enter Details

Clerk

•Validate details

Bill Collector •Field Inspection

Revenue Inspector

•Review Details

Revenue Officer •Approve Transaction

Commissioner

Page | 69






Page | 70

Index

A

Adding or Modifying , 42 Applying for Revision Petit ion , 52 Approving a Transaction, 18 Audit Trail , 19

B

Bifurcating a Property, 37 Bi l l Col lector , 5, 20, 26, 35, 40, 45,

50, 53, 54

C

Clerk, 5, 19, 26, 32, 35, 38, 40, 43, 45, 50, 52

Collect ing Property Tax, 47 Collect ion Operator , 47 Commissioner, 5, 26, 27, 35, 36, 41,

45, 46, 51, 54 Creat ing a New Transaction, 12 Creat ing a Vacant Land, 32

D

Documents Bifurcat ing a Proper ty , 42 New Proper ty , 21, 32 Transferr ing Ownership of Property ,

48 Uploading, 14

E

Entering Review Remarks, 17

F

Forwarding a Transaction, 17 Further Help, 6

G

Gett ing Started, 5

H

Home Screen, 11

I

Introducing PVTS, 7 Introducing Workf lows, 15

M

Main Transact ions, 7

N

New Property Condi t ions , 20 creat ing, 20 In i t ia t ing, 20

O

Opening Transactions or Draf ts , 12

P

PVTS, 5 PVTS Reports, 9

Page | 71

R

Reject ing a Transaction, 17 Revenue Inspector , 5, 26, 35, 40,

45, 50, 54 Revenue of f icer , 26, 35, 41, 45, 51 Revenue Off icer , 5, 50 Roles Involved, 8 Rules for Re-estimat ing Property

Tax, 43

S

Searching for a Property, 28 Signing in to the System, 9

T

Transaction Closure, 18 Transaction Init iat ion

Adding/Modify ing Property , 43

Bifurcat ion of Property , 38 New Proper ty , 22 Rev is ion Pet i t ion , 52 Transferr ing Ownership of Property ,

48 Vacant Land, 32

Transferr ing, 48

W

Workf low Adding/Modify ing an Exist ing

Proper ty , 45 Bifurcat ing a Proper ty , 40 Creat ing New Property , 26 Rev iew Pet i t ion , 54 Transferr ing Ownership of Property ,

50 Vacant Land, 35

Workf low Reviews/Approval , 16