Promoting

Diversity

Some Components

• Definition

• Leadership Commitment

• Organizational Culture

• Employee Development

• Workforce Demographics

• Community Involvement

• Return on Investment

Defining Diversity

the condition of being diverse : variety; especially : the inclusion of diverse people (as people of different races or cultures) in a group or organization - www.merriam-webster.com

•Define diversity in the broadest context to promote inclusion of all people. Eliminate the stigma that diversity applies to only “protected classes.”

Where Does it start?

Leadership Commitment

Importance

“WHAT AN ORGANIZATION DEEMS ACCEPTABLE IS FOUND AT BOARD AND

EXECUTIVE LEVELS.

HERE IS WHERE ENTERPRISE-WIDE DECISIONS ARE MADE. HERE IS WHERE

DECISIONS ON DIRECTION AND RESOURCE INVESTMENT ARE MADE.”

-UNKNOWN

…can be defined as

• Actions taken to support, challenge, or

champion the diversity process

• Behavior that sets the diversity vision,

direction, and policy into action/practice

• Individual level and degrees of

accountability

• “Walking the talk" of diversity

Necessary to:

• Establish direction or goals

• Provide a sense of urgency or

importance

• Aid the motivation of others

• Nurture environment for

success

Examples

• Solicit organizational feedback on diversity• Develop action plans in response to climate

assessment surveys• Create career development plans for ee’s at all levels• Mentoring programs• Require diversity/cultural competency training for

leaders• Establish metrics related to diversity • Engage in national diversity conferences• Hold leaders and managers accountable for diversity

goals and engaging in diversity enhancement efforts.

Organizational Culture

• Employee satisfaction and commitment

• Employee perceptions of workplace

climate and culture

• Employee perceptions of leadership and

management practices

• Grievances and complaints

Organizational Culture

• Employee engagement/satisfaction surveys

• Cultural assessments

• Workplace climate surveys

• Employee complaints and grievances

Employee Development

An inclusive environment which supports and nurtures the talents, skills and abilities

of each individual to embody and reflect Roswell Park’s core values; Innovation,

Integrity, Teamwork, Commitment, Compassion and Respect.

Employee Development

• Organizational training• Tuition assistance• Internal recruitment• Performance appraisals• KSA inventory• Competency assessment• Individual Development Plans (IDP’s)• Mentoring programs• Career assessment and exploration

Employee Development

• Employee competency levels• # Employees with college degrees• # Employees with e-mail/computer access• # Employees with IDPs• Favorable response on satisfaction

surveys• Employee feedback and input• Employee-led projects

Workforce Demographics

Data regarding personnel and personnel transactions by race, gender, ethnicity, age, disability, veteran status, etc.:

• Internal recruitment processes/statistics

• External recruitment processes/statistics

• EEO and Affirmative Action statistics

• Turnover/Retention statistics

• External comparisons

Workforce Demographics

Internal recruiting:

• Promotions

• Transfers

• Work assignments

• Length of employment in assignment

• Length of employment with organization

Workforce Demographics

External recruiting:

• Resources used

• Demographics of applicants

• Demographics of interviewees

• Demographics of hires

Workforce Demographics

EEO and Affirmative Action statistics:

• Demographics of ee’s by EEO job category

• Demographics of turnover (separations)– Who is leaving and why

Workforce Demographics

External Comparisons

- Industry

- Greater metropolitan area

- State

- Nationwide

- Competitors

- Recognized “leaders” in diversity

Community

• Reflection of the community (customers/ee’s)

• Good corporate citizen

• Seek and value feedback from the community

• Community partnerships

• Supplier diversity

Community

• Customer satisfaction surveys/feedback

• Charitable contributions

• Community-oriented activities

• Minority/Women owned vendors, contractors and suppliers

ROI

• Costs of employee turnover

• Costs of employee complaints and grievances

• Costs of recruiting and hiring

• Cost of Training

• Reputation

Assessment Questions

• Is there a Board-approved policy encouragingdiversity across the organization?

• Is diversity awareness and cultural proficiency training mandatory for all senior leadership, management and staff?

• Do you have a succession/advancement plan for your management team linked to your overall diversity goals?

• Does your strategic plan emphasize the importance of diversity at all levels of your workforce?

• Is your management team’s compensation linked to achieving your diversity goals?

Sample MetricsFigure 1: Sample Diversity Metrics

Performance Category Metric Criteria Purpose

Career Development Diversity Promotion Rate Number of culturally different employees promoted/total number of promotions

Tells how effective you are at advancing the careers of culturally different employees

Coaching and Mentoring Diversity Mentoring Rate Number of culturally different employees with a mentor/total number of employees with a mentor

Tells how effective you are at getting culturally different employees into formal mentoring relationships

Employee Recruitment Candidate Pool Diversity Percentage

Number of culturally different candidates/total number of candidates

Tells how effective you are at increasing the diversity of candidate pools

Employee Retention Turnover Rate Number of terminated employees/average employee population

Tells how effective you are at retaining employees

Employee Selection Diversity Hire Percentage Number of culturally different hires/total number of hires

Tells how effective you are at hiring culturally different candidates

Human Resource Development Performance Change Rate Performance appraisal score after training/performance appraisal score before training

Measures the impact of training and education on job performance

Source: Holmes, T. A. (2005, May/June). How to connect diversity to performance. Performance Improvement, 44, 5, 13-18.

Sample IDP

Resources

Websites• http://www.diversity.com — Provides nation-wide job advertisements,

corporate branding, career networking, and executive recruitment services.• http://www.diversitycentral.com — An archive chronicling corporate

diversity efforts over the past 14 years in the United States, Canada, Australia, and several other countries.

• http://www.diversityinc.com — The website partner of DiversityInc, themagazine. The site includes articles and materials on diversity-relatedtopics.

• http://www.shrm.org/diversity/ — The section of the website for the Societyfor Human Resource Management (SHRM) that is dedicated to diversity issues. SHRM is an international human resource management association. The diversity focus area includes articles, news, and resources related to diversity issues.