promo.republicbank.compromo.republicbank.com/pcard/refguide.pdf · i FIS uses reasonable efforts to ensure the accuracy of the material described in this manual. This manual is current

RepublicBank.com Member FDIC

It’s just easier here.®

Company Reference Guide

eZBusiness Card Management

© 2013, FIS. Intellectual property. All rights reserved. This document and its contents are confidential and proprietary to FIS.

No reproduction or distribution of this document or its contents is allowed, in whole or in part, in any form, without the

written permission of FIS.

i

FIS uses reasonable efforts to ensure the accuracy of the material described in this manual. This manual

is current only through the published date. Thereafter, changes to FIS' systems, programs, and

procedures may occur that are not referenced in this manual. Such changes will be communicated to

the financial institution by the Client Communications department. In addition, from time to time, FIS

may make updates to this manual available to the institution.

FIS makes no warranty, express or implied, with respect to the quality, accuracy or completeness of this

manual or the products it describes. FIS makes no representation or warranty with respect to the

contents of this manual and specifically disclaims:

any implied warranties of fitness for any particular purpose; and

liability for any direct, indirect, incidental or consequential, special or exemplary damages, including

but not limited to, lost profits resulting from the use of the information in the manual or from the

use of any products described in this manual.

Data used in examples and sample data files are provided for practice and illustration purposes only.

Any similarities to real persons or companies in any examples or illustrations are entirely coincidental.

Before using reference materials provided by FIS, the institution should review its entire Financial

Institution Service Agreement with FIS to familiarize itself with all of the terms of the Agreement. The

institution should specifically review the contractual obligations listed below.

INSTITUTION’S RESPONSIBILITIES

The financial institution is solely responsible for complying with:

all laws, rules, and regulations applicable to all aspects of the operations of the Visa and/or MasterCard programs;

usury laws;

the Truth-In-Lending, Fair Credit Reporting, Equal Credit Opportunity, and Electronic Funds Transfer Acts;

all state laws and regulations regardless of whether the financial institution uses any forms or other materials supplied by FIS.

The financial institution has already acknowledged that it either possesses a copy of the Visa and

MasterCard by-laws, rules, and regulations, or it knows that it may receive a copy of each by requesting

them in writing from Visa and MasterCard or FIS, and paying the applicable fees.

DISCLAIMER

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eZBusiness Card Management Company Reference Guide

CONFIDENTIALITY

The financial institution has agreed to hold as secret and confidential information, reports, plans,

cardholder lists, documents, drawings, writings, samples, know-how, and other proprietary material

received from FIS (Confidential Information).

Confidential Information provided by FIS remains the property of FIS. The financial institution must

restrict access to Confidential Information received from FIS to those employees and persons in the

organization who need to know such Confidential Information in order to fulfill their obligations. The

contents of this manual and other information provided by FIS are deemed to be Confidential

Information.

The institution should review the Financial Institution Service Agreement with FIS if it has any questions

regarding the above. For any questions of a legal nature, the institution should consult legal counsel.

FIS, Inc.

North America Card Division

Documentation Department

11601 Roosevelt Blvd.

St. Petersburg, FL 33716

FIS (http://www.fisglobal.com)

E-Library E-Mail Address (mailto:[email protected])

http://www.fisglobal.com/

mailto:[email protected]

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CONTENTS

DISCLAIMER ........................................................................................................................................ I

Institution’s Responsibilities ......................................................................................................... i Confidentiality ................................................................................................................................ ii

COMPANY OVERVIEW ....................................................................................................................... 7

ADMIN SECURITY/MANAGING ADMIN USERS .................................................................................. 8

Creating New Users ........................................................................................................................... 8

Changing IP Address Restrictions ............................................................................................. 12 Setting Maximum Credit Limit Amounts ................................................................................... 13

Viewing User Information ................................................................................................................ 14

Changing User Information ........................................................................................................ 15 Managing Your Password .......................................................................................................... 19 Changing User Passwords ......................................................................................................... 19

Locking Admin User Accounts ........................................................................................................ 21

Unlocking Admin User Accounts ................................................................................................ 23 Inactivity Lock/Unlock Process ................................................................................................. 25 Delete Security Account ............................................................................................................. 25 View Security Account History ................................................................................................... 25 Reset Password Failures ........................................................................................................... 26

Deleting Users from an Admin Group ............................................................................................ 27

Searching for Admin User ............................................................................................................... 29

Downloading Admin Login Search Results .................................................................................... 32

COMMERCIAL CARD........................................................................................................................ 35

Logging In to eZBusiness Card Management ................................................................................ 35

Using eZBusiness Navigation Features .................................................................................... 36

Viewing Company Lists ................................................................................................................... 36

Company Hierarchy Overview ......................................................................................................... 37

Basic Hierarchal Structure......................................................................................................... 38

Viewing Company Hierarchies ........................................................................................................ 38

Viewing Company Account Lists ..................................................................................................... 40

Viewing Billing Account vs. Individual Account Information ......................................................... 42

Searching for Account Information ................................................................................................ 42

Downloading Account Lists ............................................................................................................. 42

Viewing Downloaded Account Lists ........................................................................................... 43

Viewing Account Details .................................................................................................................. 43

Emulating a Cardholder .................................................................................................................. 48

Viewing Transactions ...................................................................................................................... 48

Searching for Transaction Information ..................................................................................... 49 Downloading Transaction Lists ................................................................................................. 50 Viewing Downloaded Transaction Lists .................................................................................... 51

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Viewing Authorizations .............................................................................................................. 51 Viewing Transaction Detail and Disputing Transactions ......................................................... 53 Viewing Statements ................................................................................................................... 55

Using the Commercial Card Navigation List .................................................................................. 56

Requesting Transaction Reports .................................................................................................... 58

Viewing Level Financial Details ...................................................................................................... 59

Viewing Level Processing Information ........................................................................................... 61

Viewing Level Administrative Information ...................................................................................... 63

Managing Payment Accounts ......................................................................................................... 64

Making a Payment.......................................................................................................................... 65

Payment Information Errors ...................................................................................................... 68

Reviewing the Payment Details ...................................................................................................... 68

Submitting a Payment ................................................................................................................ 68 Adding a Payment Account ........................................................................................................ 69 Viewing Information About an Existing payment Account ....................................................... 71

Viewing Payment History ................................................................................................................. 73

Viewing Payment Details ........................................................................................................... 75 Modifying Pending Payment ...................................................................................................... 77 Cancelling a Payment ................................................................................................................ 77 Downloading Payment History Information .............................................................................. 78

Online Service Requests ................................................................................................................. 79

Adding Cash Access ........................................................................................................................ 83

Adding a New Cardholder ............................................................................................................... 85

Fleet records ............................................................................................................................... 97 Add New Driver – Service Request .................................................................................... 98 Add New Vehicle – Service REquest ............................................................................... 101 Add New Group – Service REquest ................................................................................. 105

Adding or Removing PIN Access ................................................................................................... 107

Address and Phone Change ......................................................................................................... 108

Change Cardholder Authorizations Block .................................................................................... 109

Changing Credit Limits .................................................................................................................. 110

Change Credit Limit Service Request Restrictions ................................................................ 112 Current Temporary Credit Limit Option ................................................................................... 113 Active Temporary Credit Limit Indicator .................................................................................. 113 View Credit Lines ...................................................................................................................... 114

Closing an Account ........................................................................................................................ 117

Spending Restrictions ................................................................................................................... 119

Managing Spending Restrictions Online Request .................................................................. 120 Merchant Restrictions Overview ............................................................................................. 121 Manage Merchant Group Codes ............................................................................................. 123 Merchant Category Code (MCC) List ....................................................................................... 124 Adding a Merchant Group ........................................................................................................ 126 Review Manage Merchant Group Codes ................................................................................ 127 Confirm Manage Merchant Group Codes ............................................................................... 128 Changing Merchant GroupS .................................................................................................... 128

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Manage Spending Limits ......................................................................................................... 129 Merchant Group Selection ............................................................................................... 134

Adding a Spending Limit .......................................................................................................... 135 Review Manage Spending Limits ............................................................................................ 136 Confirm Manage Spending Limits ........................................................................................... 137 Changing a Spending Limit ...................................................................................................... 137 Delete Restrictions ................................................................................................................... 138 Delete Specific Limits .............................................................................................................. 138 Delete All Limits ........................................................................................................................ 138 Browsing Merchant Group Codes ........................................................................................... 140 Merchant Group Code Browse ................................................................................................ 141 Browsing Spending Limits ....................................................................................................... 142 Spending Limits Browse .......................................................................................................... 143

Requesting Replacement Cards ................................................................................................... 146

Setting Up Account AutoPay ......................................................................................................... 147

View Full Account Number ............................................................................................................ 148

View Virtual Account Security Data .............................................................................................. 149

Using the company Inbox .............................................................................................................. 150

Viewing Sent Messages ........................................................................................................... 151 Viewing Archived Messages .................................................................................................... 151

Searching for Companies ............................................................................................................. 151

Searching for Commercial Cardholders ....................................................................................... 152

Alerts ......................................................................................................................................... 154

Company Alerts.............................................................................................................................. 154

Company Navigation – Company Alerts ....................................................................................... 154

Create My Company Alerts ............................................................................................... 156 Modify Existing Alerts ....................................................................................................... 158

Secondary Email Address – New and Existing Admin ........................................................... 159

Processing Commercial Card Account Transfers in eZCARDINFO (MyCardStatement) ............ 162 Account Transfer and Cardholders .................................................................................. 163

eZCARD/My Card Statement - Transaction View for Cardholders ........................................ 164 eZBUSINESS – Transaction View for Admin Users................................................................. 166 Search by Transfer from Account in eZBusiness ................................................................... 167

Payment History ............................................................................................................... 168 Account Transfer and Expense Management ........................................................................ 168

REPORTS....................................................................................................................................... 170

Admin Activity Reports .................................................................................................................. 170

Admin User Report ........................................................................................................................ 173

Admin User Hierarchy .............................................................................................................. 178

Admin User Report – Purge Reporting ......................................................................................... 180

Admin User Purge Process ...................................................................................................... 181 Report Output ........................................................................................................................... 184 Select the Data to Output to the Report ................................................................................. 184

Report OUtput Selection .................................................................................................. 185 Download Options .................................................................................................................... 185

Transactions Report ...................................................................................................................... 187

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7

COMPANY OVERVIEW

The eZBusiness Card Management Tool (eZBusiness) is a powerful credit card administration tool,

which allows company and program administrators of commercial card accounts to manage their

cardholder accounts.

This feature allows administrative users to perform a variety of tasks, including the following:

View corporation and company hierarchies and hierarchy sublevel information

View a list of companies within a hierarchy

View a list of commercial credit card accounts within a company

Search for, view, and download information about a specific commercial credit card account

Search for, view, and download account transaction information

Dispute cardholder transactions

Emulate a cardholder

Set up payment accounts and make payments towards an account

View financial details about a company or sublevel

View processing details about a company or sublevel

Manage online service requests, including:

Add new cardholders to an account

Change the credit limit for an account (temporary or permanent)

Change address/phone number

Close an account

Request replacement cards for individual cardholders

Temporary authorization block

Manage messages to and from Client Services

Search for a specific company or corporation within a hierarchy

Search for a specific cardholder

COMPANY OVERVIEW

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If the User has the proper security access, they can manage the users in an admin group by performing

the following tasks:

Create new Admin user

Associate Admin user with hierarchies

Set Admin user IP Address restrictions

Change Admin user profiles

Delete Admin users from the system

Create and reset Admin user passwords

Lock Admin users from accessing eZBusiness Card Management

Reset Password Failures and Unlock Admin user accounts

View Admin user login activity

View Admin user Security Account activity

Note: Some eZBusiness features, links, or entry fields, may be associated with Admin User Rights and

not accessible unless those Rights have been enabled.

CREATING NEW USERS

To add new users, perform the following steps:

1) Click the Admin Security tab on the menu bar.

2) Select Admin Group. The WEB ADMIN SECURITY page displays.

The Web Admin Security page lists the existing admin groups in the Group Names column.

ADMIN SECURITY/MANAGING ADMIN USERS

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3) Click the View Users link that corresponds to the group to which a new User is added.

4) The VIEW ADMIN GROUP page displays.

The View Admin Group page lists any users assigned to a specific admin group. If there are no users

that have not been assigned to the group, this section states No Records Available.

5) Click the Create a New User link. The CREATE ADMIN USER page displays.

The Create Admin User page allows you to add a user to an admin group.

TIP: Scroll up and down the page to view all the details for the user.

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6) In the PERSONAL INFORMATION section, provide the following user information. An asterisk (*)

indicates that the information is required.

Name (*First, Middle, *Last)

Salutation

Name Suffix (if applicable)

*Address (*City, *State, *Postal Code)

Mail Drop

Department

Tax ID

*E-Mail Address (If the user is challenged during login authentication, an email address is used for

receiving a Security Code)

Phone 1*

Country Code

Area Code, Phone Number*, Extn

Note: An Admin user cannot receive the Security Code, if challenged during login, through a Phone

Number with an Extension.

Phone 2

Country Code

Area Code, Phone Number, Extn

7) In the USER ID AND PASSWORD section, provide the following information. An asterisk (*) indicates

that the information is required. Refer to Setting Passwords for more information about passwords.

*Username

*Password

*Verify Password (retype the password)

Note: It is recommended that you add the password as the last step, after the credit limit amount is

added.

8) To place an IP address restriction on the user account, type IP address(s) that will be granted

permission to access the web site in the IP Address Restriction section.

9) The Company ID(s) are pre-filled to restrict the Admin User to only view the accounts associated to

the company to whom they are being given access. The corresponding elements can also be used to

further restrict the Admin User to accounts set up under sub-levels within their company hierarchy.

10) In the MAXIMUM CREDIT LIMIT AMOUNT box, enter the maximum credit limit amount that the

Admin User can manage for a company cardholder. The box supports a maximum of seven 9s

(9,999,999). The box does not accept a decimal point.

Note: This field is used for both the Change Credit Limit and Add New Cardholder Service

Requests.

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When creating user passwords, consider the following:

Note: These rules apply each time you Create/Change Passwords.

Passwords must be a minimum of eight characters, and a maximum of 20 characters (requirement).

Passwords must contain at least one upper case alpha character, and one lower case alpha character.

Passwords must contain at least one numeric character.

Passwords expire, and must be reset every 90 days.

A user’s new password cannot be the same as the last four previous passwords.

Must be different from Username.

Cannot contain spaces.

IMPORTANT! If there are three failed user log-in attempts within a 90 minute period, a user’s account is suspended and must be unlocked.

Note: The IP Address Restriction section can be used to define the IP address or addresses that are

allowed for accessing the website. For example, your company may want to grant a user access to

the site from a specific location only. You can restrict an unlimited number of IP addresses. Defined

IP addresses can also be change or deleted.

You can also add, change or delete IP Addresses from the Modify Admin User page.

To add an IP address restriction, perform the following steps:

1. Type the allowable user IP address in the IP ADDRESS RESTRICTION boxes.

2. Click the Add link.

3. To add additional IP addresses for this user, repeat steps 1 and 2. Each specified IP address will

be listed directly below the restriction boxes.

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Once an IP address restriction has been set for the administrative user, their current IP address is

validated against the IP addresses on file each time they access the site. If this IP address fails validation,

the following error message displays:

"You may not access this site from your current location. Please

contact your security administrator for additional assistance."

Note: If there are no IP addresses defined in a user’s profile, the user can access the website from any

location.

To delete an IP address restriction, click the Delete link in the IP ADDRESS RESTRICTION box. The

address is automatically deleted and the IP Address boxes re-display empty. This is an optional box for

company administrators only.

CHANGING IP ADDRESS RESTRICTIONS

To change an IP address restriction, perform the following steps:

1. Click the Edit link in the IP ADDRESS RESTRICTION box.

2. Type the new address.

3. Click the Update link.

Or,

Click the Cancel link to cancel this process.

Once an IP address is updated, the new address displays.

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SETTING MAXIMUM CREDIT LIMIT AMOUNTS

The maximum credit limit refers to the maximum amount that can be managed at one time for a

company account. In eZBusiness, this feature is used to manage the amount that an administrative user

account by limiting the amount that a credit limit can be increased if the user requests a credit limit

increase. If you are creating a company administrator user account, specify the maximum dollar amount

that can be requested for a credit increase in the MAXIMUM CREDIT LIMIT box (on the CREATE NEW

USER page).

This feature provides real-time updates to the credit card processing system. If a company administrator

has access to a company credit card and performs a credit limit increase service request, the requested

amount is compared against the maximum limit set. If the amount is greater than this limit, it will not be

processed.

Note: If no amount is specified in the MAXIMUM CREDIT LIMIT box, a company administrator requesting

a credit limit increase will be notified that the request is invalid because their user account profile is not

correctly defined.

1) When finished, click Save. The new Admin user is added to the eZBusiness Card Management, and

a confirmation message displays.

2) To return to the previous page, click the Return to View Admin Group link.

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VIEWING USER INFORMATION

To view information about a user in an admin group, perform the following steps:

1) Click the Admin Security tab on the menu bar, and select Admin Group. The WEB ADMIN

SECURITY page displays.

2) Choose the admin group the user is assigned to, and click the View Users link. The VIEW ADMIN

GROUP page lists the users assigned to the group in the ADMIN USERS box.

3) Choose the user whose information you want to view, and click the View link. The MANAGE

ADMIN USER page displays the user’s current information.

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The MANAGE ADMIN USER page provides the following information:

Personal Info: User’s name and address

User Info: Assigned user name, Corp ID, and Institution ID (not currently in use)

Auditing Info: User name and Date/Time that this user was created and last updated.

Manage Admin User: Change Password, Emulate Admin User, Modify Admin User, Delete Admin

User

Administrative Lock/Unlock: Lock or unlock the admin user’s account, and select a reason for

placing an admin lock.

Security Account Status: View Security Account Status, (Enrolled, Not Enrolled, Deleted),

Delete or Unlock Security Account, View Security Account History

User Account Status: View Password Failures, if any, Unlock for Password Failures or Inactivity.

Activity Summary: View Activity Summary (history of action taken by the user while logged into

the system).

CHANGING USER INFORMATION

To change a user’s profile, perform the following steps:



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3) Choose the admin group that the user is assigned to. Click the View User link to view the group.

The VIEW ADMIN GROUP page lists the admin users assigned to the group selected in the ADMIN

USERS box.

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4) To change a user’s information, select the user name from the list and click the View link. The

Manage Admin User page displays the user’s current contact information.

TIP: You can also locate a specific user by clicking the Search for the Admin User link from the

menu bar. Refer to Searching for Admin Users for procedures.

5) Click the Modify Admin User link in the MANAGE ADMIN USER page. The MODIFY ADMIN USER

page displays the current user profile.

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TIP: Scroll up and down the page to view all the details for the user.

6) Change the user’s profile information, as applicable.

7) Click Save. The system updates the changes immediately, and a confirmation message displays.

8) Click the Return to Manage Admin User link to return to the previous page.

9) The new user profile information displays the next time you open the MANAGE ADMIN USER page.

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MANAGING YOUR PASSWORD

The password guidelines that apply to your users display on all the CHANGE PASSWORD pages.

If you forget your password, and the forgot-password option is not available to you, please contact your

system administrator to issue you a temporary password. Once you enter your temporary password,

you will be prompted to update your temporary password with a permanent password.

If you need to obtain a new password, the CHANGE PASSWORD feature is available under the ONLINE

PROFILE option on the main left navigation menu. An Admin user who is logged into eZBusiness can

self-manage by selecting Change Password under the ONLINE PROFILE menu.

CHANGING USER PASSWORDS

To change an Admin user’s password, perform the following steps:



3) Click the View Users link, next to the group where the user is assigned. The VIEW ADMIN GROUP

page displays.

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Click the View link, next to the user that you are updating. MANAGE ADMIN USER page displays the

user’s information.



4) Click the Change Password link in the MANAGE ADMIN USER page. The CHANGE PASSWORD

page displays. The password requirements appear on the page.

5) Type the user’s new password in the PASSWORD box.

6) Retype the new password in the VERIFY PASSWORD box.

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7) Select the reason for changing the password from the REASON dropdown list.

8) Click Save to save the new password.

Or,

Click the Return to Admin User link to return to the previous page without saving changes.

9) To return to the WEB ADMIN SECURITY page, click the Go to Previous Page link.

Once saved, the user’s new password is stored in the administrative user database, and a confirmation

message displays.

IMPORTANT: Be sure to alert the user of the password change. The new password must be used the next time this user logs in to the system. This updated password will not be emailed to the user.

LOCKING ADMIN USER ACCOUNTS

To lock a user account, click the Click to Lock User link in the MANAGE ADMIN USER page. Select an

ADMIN LOCK REASON from the drop-down list. The user account is locked, and a confirmation

message displays. The CLICK TO LOCK USER link also toggles to the CLICK TO UNLOCK USER.

Admin Security allows you to lock and unlock administrative user accounts and prevent users from

accessing the website.

Note: Each time a user account is locked or unlocked, the event is logged into the system.

To lock an Admin user’s account, perform the following steps.


2) Select Admin Group where the user is assigned. The WEB ADMIN SECURITY page displays.

3) Click the View User link for the user. The MANAGE ADMIN USER page displays.

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TIP: You can also locate a specific user by clicking the Search for the Admin User link from the menu

bar. Refer to Searching for Admin Users for instructions.

Under the Administrative Lock/Unlock section, specify the reason the account is being locked. This

information will be stored and visible for the duration the Admin user account remains locked. The

options available for selection are, Misuse of Service, Employee Separated, Requested by Manager,

Requested by FI and/or Other. Selecting Other will allow you to enter a custom reason if none of the

available options are satisfactory. Once a reason for locking the Administrators account has been

entered, select the ‘Click to Lock User’ link next to Admin Lock. Once a user account is locked, a

confirmation message displays in the MANAGE ADMIN USER page, and the CLICK TO LOCK USER link

toggles to CLICK TO UNLOCK USER. The next time the user attempts to log in to the system, an error

message displays.

Note: If you do not have access to this feature, the CLICK TO LOCK USER will not display on the

MANAGE ADMIN USER page.

UNLOCKING ADMIN USER ACCOUNTS

To remove an Administrative Lock from a user account, click the Click to Unlock User link in the

Manage Admin User page under ADMINISTRATIVE LOCK/UNLOCK. The user account is unlocked,

and a confirmation message displays. The CLICK TO UNLOCK USER link also toggles back to CLICK

TO LOCK USER.

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INACTIVITY LOCK/UNLOCK PROCESS

Deactivation of admin users after 90 days of inactivity is required under the FIS Password Management

policy and PCI. An admin user that attempts to log into his or her account after being locked by the

Inactive Admin User will receive an error message. The Inactivity Lock process identifies the admin user

as Locked for Inactivity, and includes an option for the Security Administrator to unlock an inactive user.

If a Security Administrator removes the LOCKED FOR INACTIVITY status from an Admin User, the Admin

Activity Report and the Admin User Activity Summary lists an entry, including date, time, and

Administrator that processed the change.

DELETE SECURITY ACCOUNT

The DELETE SECURITY ACCOUNT feature is available to the Security Administrator to delete an admin

user’s security account by selecting the DELETE SECURITY ACCOUNT link. The DELETE SECURITY

ACCOUNT feature is used by the security admin if the user has forgotten the answer to their security

questions and needs to change them. When the security admin deletes the Admin user’s Security

Account, the Admin user will be asked to set it up again during their next login. When the Security

Account has been deleted, the DELETE SECURITY ACCOUNT option will be displayed, but disabled. The

Security Account status also displays as Deleted.

The Security Administrator may also select the option to UNLOCK SECURITY ACCOUNT. If this option

is selected, it initiates a request to the authentication application to unlock the Administrators Security

account. The link is displayed as Lock Security Account if the unlock request is successful.

VIEW SECURITY ACCOUNT HISTORY

This allows the Security Admin to view the Admin user’s security history logged under their Security

Account. The option is available by selecting View Security Account History under the SECURITY

ACCOUNT STATUS section on the Manage Admin User page.

If security history is not available to display, a message stating No Data to Display is presented.

Element Description

Date/Time Date and time of the real time transactions

Activity

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RESET PASSWORD FAILURES

If an Admin User enters an incorrect password numerous times, the system locks the account the next

time the user tries to log on to the system. Each failure increments the failed count by one (until a

successful log in is completed), and on first failure the RESET PASSWORD FAILURES link is enabled on

the MANAGE ADMIN USER page. Once the failure count exceeds the allowable threshold, the link on

the MANAGE ADMIN USER page is renamed CLICK TO UNLOCK USER.

The Admin user should contact their Security Administrator to have their user account unlocked. The

Security Administrator selects the CLICK TO UNLOCK USER link from the MANAGE ADMIN USER page

under USER ACCOUNT STATUS, PASSWORD FAILURES. The number of password attempts displays

next to the link.

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DELETING USERS FROM AN ADMIN GROUP

You can delete Admin users that have been added to an admin group. To delete an Admin user,

perform the following steps:

1) Click the Admin Security tab from the eZBusiness navigation menu.


3) Choose the user whose information you want to delete, and click the View link. The MANAGE

ADMIN USER page displays.

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4) Click Delete Security Account link in the MANAGE ADMIN USER page.

5) Choose the Admin Lock Reason and place an Administrative User lock.

6) Modify the User and move them to the Deleted group.

7) Delete the Admin User on the MANAGE ADMIN USER page.

8) Clicking the Delete Admin User link, presents a message advising that deleting an admin user

permanently removes the Admin user from eZBusiness. You must select Ok in the message to

continue and delete the Admin user from the admin group.

The Admin user is automatically deleted from the admin group, and the View Admin Group page

redisplays with the user’s name removed from the user list.

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SEARCHING FOR ADMIN USER

Searching for Admin User allows you to easily locate user profiles, based on one or more search criteria.

You can download the search results as both comma-delimited, or tab-delimited text files for future use.

To search for an admin user, perform the following steps:


2) Select Search for Admin User. The ADMIN USER SEARCH page displays. This page allows you to

restrict your search according to specific criteria.

3) For the best search results, provide as much information as possible in the search boxes to restrict

your search.

The following table describes the various ways to restrict a search.

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This page or area of the page contains the following elements from left to right and top to bottom:

Element Description

Admin Group Hierarchy SYSTEM – This drop-down appears as read-only for Financial

Institution and Company Admin Users

ASSOCIATION – This drop-down appears as read-only for Financial

Institution and Company Admin Users

CORPORATION – This drop-down appears as read-only for

Financial Institution and Company Admin Users.

INSTITUTION – This drop-down menu allows you to select the

admin group institution IDs available for your access level.

Admin Group This drop-down menu allows you to select the admin groups that

were created for the hierarchy level specified in the Admin Group

Hierarchy section.

Note: These elements are used by the financial institution only.

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Search Parameters Last Name – Type all or part of the user’s last name. All last

names that begin with the specified characters display in the search

results.

First Name — Type all or part of the user’s first name. All first


results.

Username —Type all or part of the user name. All user names that

begin with the specified characters display in the search results.

Email — Type all or part of the user’s e-mail address. All user


results.

Postal Code — Type the first five digits of the user’s ZIP Code. All

user names that begin with the specified values display in the

search results.

State — Select the user’s state from this drop-down menu.

Dept. — Type all or part of the department name that a user is

associated with. All user names that begin with the specified

department name display in the search results.

Mail code — Type the mail code associated with the company

department (if applicable).

Company ID — Type the Company ID, which is a unique number

within an association.

Note: Two different associations may have companies that use

same company ID. For example:

Association 81 Company ID = 15

Association 39 Company ID = 15

Status — Select the user’s status from the drop-down menu,

either All, Active, or Inactive.

Note: A user’s status is set on the Manage Admin User page. Refer

to Locking Admin User Accounts for instructions.

4) Click Search. The system searches the database and displays the relevant search results on the

ADMIN USER SEARCH RESULTS page.

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5) To view the user in the MANAGE ADMIN USER page, click the Username.

You can now use the MANAGE ADMIN USER page to change the user’s information and password,

lock (or unlock) the user from accessing the system, reset failed user log-ins, or delete the user from an admin group.

When finished, click the Back arrow (<— ) in your browser to return to the ADMIN SEARCH

RESULTS page, or click the Return to View Admin Group link to view information about the admin group that the user is assigned to.

DOWNLOADING ADMIN LOGIN SEARCH RESULTS

You can download the information that displays on the ADMIN LOGIN SEARCH RESULTS page as either

a comma-delimited (.csv) file in an Excel spreadsheet or as a tab-delimited text file. To download these

search results, refer to the steps below.

1) Select either Tab Delimited Text (.CSV or Comma Delimited Text (.DAT) from the Download drop-

down menu.

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2) To view the downloaded file, click the downloaded file. It displays the Admin user information

presented in the ADMIN LOGIN SEARCH RESULTS list in the format specified.

Admin Login Search Results—.CSV File

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3) When finished viewing the Admin Login Search Results page, click the Return to Admin Login

Search link to return to the previous page.

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LOGGING IN TO EZBUSINESS CARD MANAGEMENT

To log in to eZBusiness Card Management, perform the following steps:

1) From your Internet browser, type the following URL,

https://www.ezbusinesscardmanagement.com

The Administrator Login page displays.

2) Type the user name in the USERNAME box. Click Log In.

The Administrator Password page displays.

3) Type your password in the PASSWORD box. Click Log In.

The default home page, based on the Users Admin Group displays.

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USING EZBUSINESS NAVIGATION FEATURES

Viewing Previous Pages

Many pages contain a link that allows the user to return to the previous page. From any page you can

also click the <— (Back) arrow in your browser to return to the previous page.

Printing Pages

To print a copy of a particular eZBusiness page, refer to the steps below:

1) Click Print at the top-right of any open page.

2) Click Print in the Windows Print dialog box. The page automatically prints from the designated

printer.

Sorting Lists

Whenever items appear in a list, they can be sorted and reorganized for viewing. Click a column heading

on the page. For example, to sort the alerts, click the appropriate column header. The items in the

column display in a new order.

Accessing Online Help

Admin Security provides extensive, context-sensitive online help. To access the online help window

from any page, click Help at the top-right of the page.

VIEWING COMPANY LISTS

The View Company List feature allows you to easily view a list of all companies that you have access to,

along with the hierarchy within each company.

To view your company list, perform the following steps:

1) Log into eZBusiness.

2) Click the Commercial Card tab on the left menu. A sub-menu appears.

3) Select View Company List. The View Company List page displays.

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The table below describes elements in the View Company List page.

ELEMENT DESCRIPTION

Corporation A unique ID number assigned to each financial institution

Company ID A unique ID number assigned to each commercial card company

Company Name The name of the commercial card company

Status The account status of the commercial card company—Open, Closed,

Inactive, All

View Hierarchy Click the View Hierarchy link to view a commercial company’s

sublevel hierarchies.

Note: This link displays only to administrative users with the appropriate access rights.

COMPANY HIERARCHY OVERVIEW

A company hierarchy identifies an organization that has implemented a commercial card program and the

various levels at which the program is managed. A company hierarchy is separate from a financial

institution hierarchy, as it drives the processes that are unique to commercial card management.

A company hierarchy serves three main functions:

It defines the commercial card processing options.

It identifies the individual commercial card accounts that belong to a company.

It provides the structure for reporting account transaction activity.

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BASIC HIERARCHAL STRUCTURE

A basic hierarchy consists of a company and up to five sublevels. The hierarchal sublevels identify the

various levels of the organization such as subsidiaries, division, departments, and so on. Each level,

company, or sub-level, is a separate physical record in the commercial card processing system.

Company-ABC Company Sublevel 1

Sublevel-2 Sales

Sublevel-3 Sales – United States

Sublevel-4 Eastern US

Sublevel-4 Southern US

Sublevel-4 Midwest US

Sublevel-4 Western US

Sublevel-3 Canada

Sublevel-3 Mexico

Sublevel-2 Information Technology

Sublevel-3 WAN / LAN Engineering

Sublevel-3 Data Center

Sublevel-3 PC Desktop Applications and Support

Sublevel-3 Application Development

Sublevel-2 Purchasing

VIEWING COMPANY HIERARCHIES

The View Company Hierarchy allows you to view a single company and any related sub-levels in the

form of a hierarchical list.

To view a company hierarchy, perform the following steps:

1) Click the Commercial Card tab on the left menu in EZBUSINESS.

2) Select View Company List. The VIEW COMPANY LIST page displays. (see image below)

3) Click the View Hierarchy link for a respective company from the company list. The COMPANY

HIERARCHY page displays.

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The Company Hierarchy page lists the company sublevels, which can be viewed according to your

security access profile.

Note: If your security access profile gives you access to more than one company, click the company

name to display the company hierarchy. If you have access to only one company, only that company

hierarchy displays.

This page or area of the page contains the following elements from left to right and top to bottom:

Element Description

Hierarchy Level A company’s hierarchal level, Company—Sublevel 1 to Sublevel 6

Hierarchy ID A unique ID number assigned to each hierarchy.

Hierarchy Name The company name used in the hierarchy.

Status The status of the commercial card company’s account—Open,

Closed, Inactive

Click the View link to view the Accounts page, which lists the

accounts associated with a selected company or sublevel.

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VIEWING COMPANY ACCOUNT LISTS

The ACCOUNTS page provides a list of commercial cardholder accounts that belong to a specific

company or company sublevel. This page also allows you to view information about a specific account

and search for specific cardholder account information. Once a search is performed, the results of the

search display in the list.

To view a list of company accounts, perform the following steps:

1) Click the Commercial Card tab on the left menu in EZBUSINESS.

2) Select View Company List. The VIEW COMPANY LIST page displays.

3) Click the View Hierarchy link for a company on the VIEW COMPANY LIST page. The COMPANY


4) Click the View link from the COMPANY HIERARCHY page. The ACCOUNTS page displays with all

accounts related to the selected company or sub-level. You can narrow the account list by using the

search boxes at the top of the page. Refer to the table below for details on the search boxes.

Note: The Accounts page can also be accessed from the Search Cardholders page when submitting a

search request. Refer to Searching for Commercial Cardholders for more information.

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The table below describes the elements in the Accounts page based on access provided by your

institution.

ELEMENT DESCRIPTION

Navigation List This drop-down menu provides options for performing the following

administrative tasks. These options are based on user access.

Accounts

Transaction Report

Level Financial Details

Level Processing Options

Level Administrative Options

Make Payment

Manage Payment Accounts

Payment History

Online Requests

Company Inbox

Sent Messages

Archived Messages

View Online Reports

For more information, refer to Using the Commercial Card Navigation

List.

Status To search for a specific account by account status, select an option

from the STATUS drop-down menu, All, Blocked, Closed or Open.

First Name/Last Name To search for a specific account by cardholder name, type a first or

last name (or both) in the respective name boxes.

Card Number Commercial credit card account number (last four digits) If a

cardholder is enrolled, a checkmark displays in the User column.

Name Account’s primary cardholder name

Status The account’s status—Open, Blocked, or Closed

Balance The current balance owed on the account. If the letter M appears in

front of the balance, this indicates that the balance is just a memo to

the account and the actual balance rolls up to a billing account.

Credit Limit Maximum credit amount allowed on the account.

Expiration Date the credit card expires.

Acct Type Type of account—individual, billing, or diversion

Hierarchy Name Name of the company hierarchy for the account

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User If this column is checked, it indicates that the cardholder has

enrolled in the eZCardInfo (MyCardStatement) cardholder

website.

VIEWING BILLING ACCOUNT VS. INDIVIDUAL ACCOUNT INFORMATION

Billing accounts differ from individual commercial card accounts in that all transactions made by individual

cardholders are diverted for central billing. To help simplify the commercial card account management

process, the Accounts page conveniently lists all of the accounts within a company hierarchy. A billing

account displays in the Accounts page list with the prefix, BL ACCT, along with the billing account

number. Individual accounts display in the list by the cardholder’s name.

Some of the Security Admin features described in this guide are specific to billing accounts or individual

accounts only.

SEARCHING FOR ACCOUNT INFORMATION

You can view information about a specific account or accounts by performing a search based on the

account status, account number, cardholder’s first name or last name, or any combination.

To search for accounts, perform the following steps:

1) Click the Commercial Card tab in the home page menu bar.


3) Select the View Hierarchy link for a company from the VIEW COMPANY LIST page. The COMPANY


4) Click the View link from the COMPANY HIERARCHY page. The ACCOUNTS page displays with a list

of any accounts related to the selected company or sublevel.

5) Choose from the following search parameters on the ACCOUNTS page.

6) Select All, Open, Blocked, or Closed from the STATUS drop-down menu.

Type the cardholder’s first name.

Type the cardholder’s last name.

7) Click Go. All accounts matching the search criteria display in the ACCOUNT list.

DOWNLOADING ACCOUNT LISTS

You can download your list of cardholders to a file in either Excel/Spreadsheet (.csv) or Text (tab

spacing) format.

To download the list, perform the following steps:

1) From the ACCOUNTS page, select either (comma spacing) or (tab spacing) from the DOWNLOAD

drop-down menu.

2) Click Download.

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3) A message box displays. Click Open in the message box to download and open the file.

Or,

4) Click Save to save it to a specified location on your computer hard drive. If you click Save, you are

prompted to designate a location for the file.

5) The file downloads, and a confirmation message displays.

VIEWING DOWNLOADED ACCOUNT LISTS

To view a downloaded account list, click Open in the confirmation message. When prompted, open the

file in either Excel/Spreadsheet (.csv) or Text (tab spacing). The downloaded file displays the accounts

list in the format specified.

VIEWING ACCOUNT DETAILS

The Account Detail page displays account and cardholder information. It also provides links for viewing

account transactions and the details of outstanding transactions.

To view the details of a specific account:

1) Click on a selected card number or cardholder name in the ACCOUNTS list.

2) The ACCOUNT DETAIL page displays.

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The table below describes the elements on the ACCOUNT DETAIL page.

ELEMENT DESCRIPTION

View Hierarchy Level

Accounts

Hyperlink to navigate back to account list, which lists other

cardholders within this hierarchy level.

Navigation List Select an option from Navigation List drop-down menu, which allows

you to navigate to other pages for information about a specific

account.

ACCOUNT DETAIL TAB

Card Number Last four digits of the commercial credit card account number

Previous Card Number Displays the accounts previous account number, if applicable.

Cardholder Name of the individual cardholder or billing account

Account Status The account status—Open, Closed, or Blocked.

Product A product may be identified in several ways, for example, VCL = Visa

Classic, VGO = Visa Gold, and other products, or any other assigned

product codes.

Account Type An individual account or a billing account

Statement Delivery Option The code that designates the type of Statement Delivery used.

Billing Account The billing Account related to the account, if applicable.

Tracking Code This field refers to the Auth Tracking field that must be set in

BASE2000 to use Velocity Limits.

Values:

Enabled

Disabled

Fleet Card Account Type This field displays the type of account.

Fleet ID This field displays the Driver, or Vehicle ID authorized on this

account.

Fleet Product Restriction This field displays the product restrictions for the Fleet Card.

Fleet Product Restriction

Prompt

This field displays what the driver is required to enter at the point of

sale.

Hierarchy Information Company

Sublevels 2-6

Personal Information Cardholder address

Home Phone

Business Phone

Other Phone

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Account Balance Information The information in this section is current information.

Current Account Summary

Account Balance

View Detail hyperlink Click the link to view a list of outstanding authorizations

USER SECURITY

MANAGEMENT TAB

USER ENROLLMENT DETAIL

Enrolled Displays an enrolled user, and gives the option to delete a user enrollment

User name: Displays the Admin user name as a hyperlink if emulation is available.

Inactivity Lock: Click the link to unlock an inactive user

View Activity Summary Click the link to View Cardholder Activity Summary page

Change Email Address Displays the current cardholder email address. Click the link to display another

email address.

Password Failures: Displays the number of failed password attempts.

Generate Password Click to generate password to users email.

USER SECURITY DETAIL

Enrolled Click the Delete Security Account link if a cardholder has forgotten all of their

security questions. They can create a new Security profile. Click View Security

Account History to view the CARDHOLDER SECURITY ACCOUNT HISTORY page.

Unlock Security Account Click this link to unlock a cardholder account.

Administrative Lock/Unlock:

Account: Click to Lock or Unlock a cardholder account.

User: Click to Lock or Unlock a user’s account.

Reasons for Lock/Unlock: Select a reason from the drop-down list for locking or unlocking an account.

Reasons:

Misuse of Service

Unauthorized Access

Account Frozen

Cardholder Request

Other

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EMULATING A CARDHOLDER

If you are a company administrator, you can emulate, or view an enrolled individual cardholder’s online

account to understand what the cardholder is viewing on eZCardInfo (MyCardStatement).

To emulate a cardholder, perform the following steps:

1) Click the Commercial Card tab in the menu bar. Select View Company List. The VIEW

COMPANY LIST page displays.

2) Click the View Hierarchy link for a company on the VIEW COMPANY LIST page. The COMPANY


3) Click the View link on the COMPANY HIERARCHY page. The ACCOUNTS page displays with a list of

any accounts that are related to the selected company or sublevel.

4) Click the Card Number or Name link on the ACCOUNTS page. The ACCOUNT DETAILS page

displays.

5) Click the Emulate Cardholder link next to the cardholder’s name.

Note: The Emulate Cardholder option is not available unless the cardholder is enrolled in

eZCardInfo (MyCardStatement).

6) eZCardInfo.com (MyCardStatement) automatically launches, allowing you to view the cardholder’s

commercial card account online. By default, the ACCOUNT SUMMARY page provides a summary of

their account.

VIEWING TRANSACTIONS

The TRANSACTIONS page displays the cardholder transactions of commercial card accounts for a

selected company or company sublevel listed on the ACCOUNTS page. Transactions for the last 45 days

are listed for both billing and individual accounts. This page also allows you to search for specific

transaction information by cardholder name, transaction amount, and date of the transaction and

download the list (or search results) as a text file or to a Quicken financial software application.

To view the account activity of a cardholder or group of cardholders in a billing account, perform the

following steps:

1) Click the link for the cardholder Name or Card Number on the ACCOUNTS page.

2) The ACCOUNT DETAIL page displays for the selected account.

3) Click the View Transactions link in the ACCOUNT DETAIL page.

Or,

4) Select Transactions from the NAVIGATION LIST. Refer to Using the Commercial Card Navigation List

for more information. The TRANSACTIONS page displays.

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SEARCHING FOR TRANSACTION INFORMATION

You can view information about a specific transaction by performing a search based on a specific

transaction amount, date, or any combination. If you have a long list of transactions, this feature is also

useful for limiting the number of transactions in the list.

To search for transaction information, perform the following steps:

1) Click the appropriate link for the cardholder Name or Card Number on the ACCOUNTS page. The

ACCOUNT DETAIL page displays for the selected account.

50


2) Select Transactions from the NAVIGATION LIST. The TRANSACTIONS page displays.

3) From the TRANS AMOUNT drop-down menu. This variable can be based on either an exact or

approximate amount. The options include:

Greater Than - to search for a transaction that is more than a specified amount.

Less Than - to search for a transaction that is less than a specified amount.

Equal To - to search for a transaction of an exact amount.

Between - search for a transaction within a range of amounts. If you select Between, a second

blank box allows you to type a range of transaction amounts.

From/To - Click in the From and To boxes to display the date calendar and select specific

posting dates.

4) Type the dollar amount to be used in the transaction search in the blank TRANS AMOUNT box. Select

the search amount variable. Click Go. All transactions matching the search criteria display as the

search results in the Transactions list.

DOWNLOADING TRANSACTION LISTS

You can download your list of cardholder transaction to the following formats and financial software

programs:

Excel/Spreadsheet (.csv) format

Text (tab spacing) format

Quicken 98/MSMoney (QIF)

Quicken (QFX)

Quickbooks (QBO)

To download the list, perform the following steps:

1) From the TRANSACTIONS page, select either Excel/Spreadsheet (.csv), Text (tab spacing), Quicken

98/MSMoney (QIF), Quicken (QFX), or Quickbooks (QBO) from the DOWNLOAD drop-down menu.

2) Click Download.

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3) A message box displays. Click Open in the message box to download and open the file.

Or,

4) Click Save to save it to a specified location on your computer hard drive. If you click Save, you will

be prompted to designate a location for the file. The file downloads, and a confirmation message

displays.

VIEWING DOWNLOADED TRANSACTION LISTS

To view a downloaded Transaction list, click Open in the download confirmation message. When

prompted, open the file in either Notepad (comma spacing) or Excel (.csv). The downloaded file displays

the transactions list in format specified.

Downloading Transaction Lists to Quicken

To download the list to a Quicken financial application, perform the following steps:

1) From the Transactions page, select one of the Quicken options:

Quicken 98/MSMoney (QIF)

Quicken (QFX)

Quickbooks (QBO)

2) Click Download.

VIEWING AUTHORIZATIONS

The Outstanding Authorizations page displays a list of any transactions made on an account that have not

yet posted to the Current Activity.

To view a list of outstanding transactions, perform the following steps:

1) Click the link for the cardholder Name or Card Number on the ACCOUNTS page.

2) The ACCOUNT DETAIL page displays for the selected account.

3) Click the View Detail link in the ACCOUNT DETAIL page. The OUTSTANDING AUTHORIZATIONS

page displays.

4) To view the details of a specific outstanding authorization in the list, click a link for an authorization

record.

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The table below describes the information shown on the Outstanding Authorizations page.

ELEMENT DESCRIPTION

Date Authorization date

Time Authorization time

Amount The pending Authorization amount.

MCC Merchant Category Code. A four-digit code that classifies suppliers

into market segments. This code is assigned by Visa or MasterCard.

MCC Description The English-equivalent of the numeric Merchant Category Code.

Merchant Name The name of the merchant or business where the authorization

occurred.

Status Authorization status.

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VIEWING TRANSACTION DETAIL AND DISPUTING TRANSACTIONS

If an individual account cardholder does not recognize a transaction, did not receive the item, or believe

that this transaction does not belong to their account, the transaction may be disputed by filing a

transaction dispute claim, per the instructions provided.

Note: You may have the option to submit the dispute electronically, or print the form and either fax or

mail.

To dispute a transaction, perform the following steps:

1) Click the appropriate link for the cardholder Name or Card Number on the ACCOUNTS page. The

ACCOUNT DETAIL page displays for the selected account.

2) Click the View Transactions link in the Account Detail page. The STATEMENT DETAIL page

displays.

3) Click the link for the transaction.

4) The TRANSACTION DETAIL page displays.

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5) Click the DISPUTE TRANSACTION link.

6) The DISPUTE TRANSACTION page displays.

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7) Click the here hyperlink at the bottom of the page. The Dispute form displays.

8) Complete the form with the required information.

9) Print the form by using the browser print function. Be sure to sign the dispute form or your dispute

letter.

10) The system gives an option to electronically submit the dispute form. Once you submit a dispute

claim electronically, a confirmation page with a confirmation number displays.

11) A confirmation that the dispute claim was received will be sent within 30 days.

Important! All dispute claims must be received within 60 days of the statement closing date.

VIEWING STATEMENTS

To view Statements, perform the following steps:

1) Click Statements in the NAVIGATION LIST.

2) Click on the date to view transactions within the statement period.

3) To view an image of statements, click the View Images hyperlink.

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USING THE COMMERCIAL CARD NAVIGATION LIST

The NAVIGATION LIST drop-down menu allows you to perform a number of tasks efficiently from a

single menu, making it easy to navigate through the various pages of detailed information about a specific

account. Once you have selected an account or company hierarchy level on the ACCOUNTS page, this

menu appears on every page of the Commercial Card module. Selecting an option from the list opens a

separate page that can be used for a specific task.

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The table below describes the menu options in the Navigation List, based on your institution’s

configurations.

ELEMENT DESCRIPTION

Accounts Opens either the Accounts page, which provides a list of all

commercial cardholder accounts that belong to a specific company or

company sublevel.

Transaction Report Opens the Transaction Report page, which is used to view account

transaction reports.

View Spending Restrictions Allows Admin User to view Merchant Groups and Spending Limits.

View Credit Lines Allows Admin User to view a company’s temporary and permanent

credit lines.

Level Financial Details Opens the Level Financial Details page, which provides company

financial information.

Level Processing Options Opens the Level Processing Options page, which provides account

processing information.

Level Administrative Options Opens the Level Administrative Options page, which provides

company contact information.

Make Payment Opens the Make Payment page, which is used to make payments

towards commercial card accounts. (Displayed only to users with the

proper access rights)

Manage Payment Accounts Opens the Manage Payment Accounts page, which is used to set up

and manage automatic bill payment accounts. (Displayed only to users

with the proper access rights)

Payment History Opens the Payment History page, which provides a record of account

payments. (Displayed only to users with the proper access rights)

Online Requests Opens the Online Requests page to request for a change to your

Company or an Individual Account.

Company Inbox Opens the Inbox page, which displays responses to service requests

and other messages.

Sent Messages Opens the Sent Message page, which displays a list of messages sent to

cardholders or Client Services.

Archived Messages Opens the Archived Messages page, which displays a list of saved

incoming and sent messages.

Expense Reports Opens the Expense Reports page, which allows you to search for

expense reports that meet certain criteria.

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REQUESTING TRANSACTION REPORTS

This feature allows you to request a transaction report for all accounts or a specific account and

download it as a text file.

To request a transaction report, perform the following steps:

1) Select Transaction Report from the NAVIGATION LIST drop-down menu.

2) Select an account option from the ACCOUNT drop-down menu.

3) Click in the Start Date and End Date boxes to display the date calendar. Select the date, range of

dates, or Statement Period of the requested transaction activity.

Note: If all accounts are selected, the Statement Period option is not available.

4) Select Text (tab spacing) to download the report to Microsoft Wordpad from the Download drop-

down menu.

Or,

5) Select Excel/Spreadsheet (.csv) to download the report to Excel.

6) Click Download.

7) Follow the prompts to either open or save the file.

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VIEWING LEVEL FINANCIAL DETAILS

The Level Financial Detail page allows you to view financial information, including balances and credit

limit data, for a specific company or sublevel. To view this information, select Level Financial Details

from the NAVIGATION LIST drop-down menu. The LEVEL FINANCIAL DETAIL page displays.

The table below describes the information shown on the Level Financial Detail page.

ELEMENT DESCRIPTION

Hierarchy Information Level – displays the company or sublevel

ID – displays the company ID

Name – displays the company ID and name

Enroll Date – displays the eZBusiness Enrollment date for the applicable company. Format is MM/DD/CCYY

60


Company/Sublevel Information Total Balance The current amount owed on your

account, including purchases and

credits to the account since your

last statement and any purchases

from previous statements that you

have not yet paid.

Cash Balance The balance of all cash advances or

other cash transactions that have

posted to the account.

Credit Limit The total amount, set by your

financial institution that can be

charged to the account.

Cash Limit The balance of all cash advances or

other cash transactions that have

posted to the account.

Available Credit The credit limit minus the account

balance.

Available Cash The amount of available cash that

can be drawn from the account.

This value is determined by the cash

limit minus the cash balance minus

the cash transaction authorizations.

Outstanding Authorizations Pending transactions on the

account.

Past Due The amount owed on the account

immediately if a payment was not

received by the due date.

Overlimit The amount an account exceeds the

credit limit, if applicable.

Last Payment Date The date the last payment to the

account was made.

Last Statement Date The date of the last account

statement.

Current Cycle Date The monthly billing date.

Product Information Product

Product Type

Active Accounts - All Levels

Active Accounts - Current Levels

Total Balances

Outstanding Authorizations

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Processing Options Click this link to view the LEVEL PROCESSING OPTIONS page.

Administration Info Click this link to view the LEVEL ADMINISTRATIVE INFORMATION

page.

VIEWING LEVEL PROCESSING INFORMATION

The Sublevel Processing Options page allows you to view processing options for a selected company or

sublevel.

To view the level processing information, select Level Processing Options from the NAVIGATION

LIST drop-down menu. The LEVEL PROCESSING OPTIONS page displays.

Note: The page is also accessed from the FINANCIAL DETAIL or ADMINISTRATIVE INFORMATION pages.

The table below describes the options on the Level Processing Options page.

ELEMENT DESCRIPTION

Hierarchy Information Level

ID

Name

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Company/Sublevel Information Fee Account Number

Cardholder Statements

Bill Day

Financial Year End Month

Currency Code

Emboss Company Name

Product Information Product

Product Type

PIN Suppression

Billing Account Options

Billing Account Number

Level Financial Details Click this link to view the LEVEL FINANCIAL DETAIL page.

Admin Info Click this link to view the LEVEL ADMINISTRATIVE INFORMATION

page.

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VIEWING LEVEL ADMINISTRATIVE INFORMATION

The Level Administration Options page allows you to view administrative information for a selected

company or sublevel such as the address and contact information.

To view this information, select Level Administrative Options from the NAVIGATION LIST drop-

down menu. The LEVEL ADMINISTRATIVE INFORMATION page displays.

The table below describes the options on the Level Administrative Options page.

This page or area of the page contains the following elements:

ELEMENT DESCRIPTION

Navigation List Select an option from NAVIGATION LIST drop-down menu to navigate

to other pages for information about a specific account.

Hierarchy Information Level

ID

Name

Contact Information Primary Address

Statement Mailing Address

Contact Name 1/Contact Name 2

Phone 1/Phone 2

Fax 1/Fax 2

Financial Details Click this link to view the LEVEL FINANCIAL DETAIL page.

Processing Options Click this link to view the LEVEL PROCESSING OPTIONS page.

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MANAGING PAYMENT ACCOUNTS

The Manage Payment Accounts page allows you to view existing payment accounts and set up payment

accounts that can be used for making account payments online. To view this information, select Manage

Payment Accounts from the Navigation List drop-down menu. The Manage Payment Accounts page

displays. This page lists all of the active and deleted payment accounts, which can be used to pay your

cardholder’s bills online.

The table below describes the information on the Manage Payment Accounts page.

ELEMENT DESCRIPTION

Navigation List Select an option from Navigation List drop-down menu to navigate to

other pages for information about a specific account.

Add Payment Account Click this link to open the Add Payment Account page, and add a

specific payment account to your list.

Account Nickname A unique name assigned by the cardholder to identify the account.

Also referred to in eZCardInfo (MyCardStatement) as Payment

Account.

Account # The checking or savings account number of the account to be accessed

for the online payment.

Routing # The nine-digit routing number used to identify the financial institution

from which the funds are withdrawn for the online payment.

Status The status of the online payment either Pending, Completed, or

Cancelled.

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MAKING A PAYMENT

Administrators may make payments to individual and billing commercial card accounts. The onetime

payment feature allows you to schedule one or more online payments for a current or future payment

date. You can schedule a payment for a future date of up to 60 days. Once the payment is made, the

payment amount is automatically deducted from the designated account.

Note: If you have not yet set up a payment account, the Payment Account page displays. Before making

a payment, you must first have a Payment Account. Refer to Adding a Payment Account for more

information.

To make a payment on a commercial card account, perform the following steps:

1) Select Make Payment from the NAVIGATION LIST drop-down menu. The MAKE PAYMENT page

displays.

2) Click the Make Payment link next to the account you want to make a payment. The MAKE

PAYMENT page appears.

3) From the PAYMENT ACCOUNT drop-down menu, select the account you want to use for making the

payment.

4) In the PAYMENT AMOUNT section, check one of the following options for the amount you want to

pay.

Minimum Payment Due

Statement Balance

Current Balance

Other Amount - If you select Other Amount, type the dollar amount in the $ box.

5) Click in the blank Payment Date box. Select the date for the payment from the date calendar.

You can set up a one-time payment up to 60 days from the current date.

6) To add a note or additional information about the payment, click in the blank Payment Memo box.

Type the desired text for the memo.

7) If you want to receive an e-mail confirmation when the payment has been updated in the eZCardInfo

(MyCardStatement) system, check the Send payment confirmation to this email

address check box. To enter multiple e-mail addresses, separate each address with a semicolon.

8) Click Submit to submit the payment for validation. If the payment is validated, the PAYMENT

CONFIRMATION page displays the payment details. Refer to Reviewing the Payment Details for more

information.

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The table below describes the options on the Make a One-Time Payment page.

ELEMENT DESCRIPTION

Navigation List Select an option from NAVIGATION LIST drop-down menu to

navigate to other pages for information about a specific

account.

Payment Information Payment Account The account name or nickname of

the payment account to be used

for making the payment. To add a

new payment account to the list,

refer to Adding a Payment Account.

Payment Amount The amount of the one-time

payment. Select the amount you

wish to pay from one of four

options:

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Minimum Payment

Due The minimum payment amount

that must be made to keep the

account current. This is the default

payment amount (pre-selected).

Statement Balance The balance owed on the account

as of the last statement date. If

the minimum payment due is less

than the statement balance, or

statement balance is zero, this

option will be disabled.

Current Account

Balance The balance owed on the account

as of the current date. If the

current account balance is less

than the statement balance, or

statement balance is zero, this

option is disabled.

Other Amount A different payment amount,

specified by the cardholder. This

option may be the default amount

(pre-selected) if the minimum

payment due is zero dollars. If

Current Balance is zero, or the

sum of the other payment amount

and any pending payments exceeds

the current balance by more than

ten percent, this option will be

disabled.

Payment Due Date The date that the payment will be

made and funds withdrawn from

the payment account.

Other Payment Date Specifies a payment date selected

other than the Payment Due Date.

Payment Memo Additional identifying information

about the payment for the

cardholder’s records. This memo

will also display in the payment

confirmation e-mail.

Send payment

confirmation to this email address

Specifies the e-mail address where

the payment confirmation will be

sent. Refer to Managing Payment

Accounts for more information.

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Submit Button Click Submit to open the

REVIEW PAYMENT DETAILS page,

and review the payment details

before submitting the one-time

payment.

Note: If the payment is made before 5:00 P.M. EST, the payment posts to the account on the same day.

If the payment is made after 5:00 P.M. EST, the payment posts to the account on the next business day.

If the payment is made on a Saturday or Sunday, the payment posts to the account on the following

Monday.

PAYMENT INFORMATION ERRORS

If the payment is not validated, an error message displays identifying the following error Detail.

The payment amount entered less than the minimum payment due amount.

The payment date entered is greater than the payment due date on the account.

The total amount of pending payments exceeds the current balance by more than X%.

Correct these errors. Click Continue to resubmit the payment and review the payment details on the

PAYMENT CONFIRMATION page.

REVIEWING THE PAYMENT DETAILS

After the ONE TIME PAYMENT has been submitted and validated, the REVIEW PAYMENT DETAILS page

displays the payment details, along with the REGULATION DISCLOSURE STATEMENT and

AUTHORIZATION AND SIGNATURE STATEMENT.

Review this information carefully. Select from one of three payment confirmation options, described in

the table below.

ELEMENT DESCRIPTION

Edit Payment Click Edit Payment to return to the MAKE ONE TIME PAYMENT

page, and make any changes to the payment information.

Don't Make Payment Click Don't Make Payment to cancel the payment.

Make Payment Click Make Payment to submit the payment.

SUBMITTING A PAYMENT

To submit the payment, perform the following steps:

1) Click Make Payment in the REVIEW PAYMENT DETAILS page.

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Note: If the payment is scheduled for a future date, you will receive the e-mail confirmation after the

payment is made and updated in the system.

2) The PAYMENT CONFIRMATION page displays the final confirmation with your confirmation number,

and the payment is logged on the PAYMENT HISTORY page with a payment status of pending.

3) An e-mail confirmation is also sent to the specified e-mail addresses.

4) To print a copy of this page for your records, click Print, and use the features of your Windows

printer.

5) To make another payment, click Make Another Payment to redisplay the MAKE ONE-TIME

PAYMENT page.

Note: You may also want to record this transaction in a checking or savings account register.

ADDING A PAYMENT ACCOUNT

The Add Payment Account page allows you to set up multiple checking or savings accounts to be used as

payment accounts to pay your cardholder’s bill online. It also lists any active or cancelled payment

accounts.

You can create an unlimited number of payment accounts. Once a payment account is created, it can be

used immediately to make an online payment.

To add a new payment account to your payment accounts list, perform the following steps:

1) Select Manage Payment Accounts from the NAVIGATION LIST drop-down menu. The MANAGE

PAYMENT ACCOUNTS page displays.

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2) Click the Add Payment Account link. The ADD PAYMENT ACCOUNT page displays. An example

image of blank check is provided to assist with finding the information required for setting up the

account.

Note: The ADD PAYMENT ACCOUNT page also displays if you attempt to make an online payment to

an account that has not yet been set up.

3) Select the appropriate TYPE OF ACCOUNT, either Checking or Savings.

4) In the FINANCIAL INSTITUTION NAME box, type the name of the financial institution where the

account you want to use is located. You may enter up to 40 alpha, numeric, and special characters in

this box.

5) In the NAME ON ACCOUNT box, type the name of the registered user. If there are multiple names on

the account, type the primary name. You may enter up to 40 alpha, numeric, and special characters

in this box.

6) In the ROUTING TRANSIT NUMBER box, type the financial institution's nine-digit routing number.

7) In the ACCOUNT NUMBER box, type your checking or savings account number. You may enter up to

17 digits. Alpha and special characters are not allowed.

Note: Do not type your credit card number in this box.

8) In the ACCOUNT NICKNAME box, type a unique name for the account. You may enter up to 40

alpha, numeric, and special characters in this box.

Note: The account nickname must be selected whenever you make a payment. Be sure to create a

nickname that clearly identifies the account.

9) Click Save. The MANAGE PAYMENT ACCOUNTS page displays the new account in the PAYMENT

ACCOUNTS list.

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10) To cancel and return to the MANAGE PAYMENT ACCOUNTS page without adding the new payment

account, click Cancel.

Note: If the payment account is not validated, an error message displays, identifying the error or errors.

Correct these errors and click Save to resubmit the add payment account request.

The table below describes the elements on the Add Payment Account page. An asterisk (*) indicates

that the information is required.

ELEMENT DESCRIPTION

Type of Account* The type of account used to make an online payment, either checking

or savings.

Financial Institutions Name* The financial institution of the checking or savings account where funds

are withdrawn when making an online payment towards the

cardholder account.

Name on Account* The name of the registered account holder.

Routing Transit Number* The nine-digit routing number that identifies the financial institution

from which funds are withdrawn for an online payment.

Account Number* The checking or savings account number of the account that will be

used to make an online payment.

Account Nickname* A unique name assigned by the cardholder to identify the account.


Account.

Important: You cannot establish two payment accounts with the same

nickname. If you plan to use two or more payment accounts from the

same bank, include the type of account or other identifier in the

nickname.

Save Click Save to save the new payment account.

Cancel Click Cancel to cancel adding the new payment account.

VIEWING INFORMATION ABOUT AN EXISTING PAYMENT ACCOUNT

To view information about an existing account, perform the following steps:

1) Select Manage Payment Accounts from the NAVIGATION LIST drop-down menu. The MANAGE

PAYMENT ACCOUNTS page displays.

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2) Click the link for the Account Nickname of the payment account in the left column of the

MANAGE PAYMENT ACCOUNTS page. The PAYMENT ACCOUNT DETAILS page displays the details

of a selected payment account. This page also allows you to change, save, and delete active payment

accounts.

The table below describes the elements on the Payment Account Details page. All fields marked

with an * are required.

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ELEMENT DESCRIPTION

Type of Account The type of account used to make an online payment, either checking

or savings.

Financial Institutions Name* The financial institution of the checking or savings account used to

make the payment.

Name on Account* The name of the registered account holder.

Routing Transit Number* The nine-digit routing number that identifies the financial institution

from which funds are withdrawn for an online payment.

Account Number* The checking or savings account number of the account accessed for

an online payment. The account number is masked with the exception

of the last four digits.

Enter your full checking or

savings account number

You can change your account number by entering a new account

number into this box.

Account Nickname* A unique name assigned by the cardholder to identify the account.


Account.

Save Click Save to save any changes make to a payment account.

Delete Click Delete to delete a payment account.

Cancel Click Cancel to exit the page without making any changes.

VIEWING PAYMENT HISTORY

The payment history for a commercial card account consists of all payments that have been made on the

eZCardInfo (MyCardStatement) site within the last eighteen months, including pending and cancelled

payments. Payments with a pending status can also be updated or cancelled.

To view the online payment history for a commercial card account, perform the following step:

1) Select Payment History from the NAVIGATION LIST drop-down menu. The PAYMENT HISTORY

page displays. You can now view the account payment history information, modify any pending

payments, and download the information as an Excel Spreadsheet (.csv) and text file (tab spacing).

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The table below describes the information on the Payment History page.

ELEMENT DESCRIPTION



Payment Status Payment status either Pending, Processing, Processed, or Cancelled

Account Number/Card

Number

The checking or savings account number of the account accessed for

an online payment. The account number is masked with the exception

of the last four digits.

Confirmation Number An identifying number assigned sequentially by eZCardInfo

(MyCardStatement).

Payment Date The date of the payment.

Payment Amount The amount of the payment.

Payment Account The payment account nickname.

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VIEWING PAYMENT DETAILS

To view the details of a selected payment, click the Confirmation Number link in the left column of the

Payment History page. The Payment Details page displays.

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If the transaction has been cancelled, you can view the details of the payment only.

If the transaction is still pending, you can now edit the payment information or cancel the payment.

The table below describes the elements on the Payment Details page.

ELEMENT DESCRIPTION



Return to Payment History Click the Return to payment history link to return to the

PAYMENT HISTORY page.

Card Number The last four digits of the commercial credit card account number

Entered Date The date the payment was made online

Payment Account An account nickname assigned by the cardholder or administrator

Financial Institution Name The financial institution of the checking or savings account used to

make the payment

Account Number The checking or savings account number of the account accessed for

an online payment

Routing Number The nine-digit routing number that identifies the financial institution

from which funds are withdrawn for an online payment

Account Type The type of account used to make an online payment, either checking

or savings

Payment Option The minimum payment due

Payment Amount The amount of the online payment

Payment Date The date of the payment

Payment Memo Optional text entered by the cardholder related to a one-time

payment

Send E-mail Confirmation to: The e-mail address entered in the cardholder profile, or the e-mail

address entered in the Payment Confirmation box

Resend confirmation email to

the address provided

If this option is checked, the text box displays the e-mail address

where a payment confirmation is sent.

Confirmation Number A random, sequential confirmation number assigned by eZCardInfo

(MyCardStatement) upon payment

Status The payment status either Pending, Completed, or Cancelled

Last Updated The date when the system last updated the payment details

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Save Click Save to save the payment information and return to the

PAYMENT HISTORY page.

Cancel Payment Click Cancel Payment to cancel the payment.

MODIFYING PENDING PAYMENT

If a transaction status is pending, the following information can be changed in the Payment Details page:

Payment Account

Payment Amount

Payment Date

Payment Memo

To change this information, perform the following steps:

1) Click the box for the item(s) you want to change.

2) Type the new payment information.

3) When completed, click Save to save the changes.

CANCELLING A PAYMENT

Pending payments can be cancelled as long as the payment status indicates pending. To cancel a pending

payment, click Cancel Payment on the PAYMENT DETAILS page.

Once a payment is cancelled, the changeable fields on the PAYMENT DETAILS page appear disabled, and

the payment status is cancelled.

Changing the Payment Account — If you have set up two or more payment accounts and want to

switch to a different account, click the down arrow in the PAYMENT ACCOUNT box. Select the payment

account to be used for the payment.

Changing the Payment Date — To change the date the payment will be made, click in the Payment

Date box. Select the new date from the date calendar.

Note: Once the new changes have been saved, the payment information cannot be modified. To change

it, you must cancel the payment, then create a new payment with the desired changes.

Important! Once a payment status indicates Submitted, the payment cannot be cancelled.

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DOWNLOADING PAYMENT HISTORY INFORMATION

You can download your cardholder’s account payment history list to a file in either comma-delimited

(.csv) or tab-delimited (.dat) format for a cardholders report.

To download the payment history, perform the following steps:

1) From the PAYMENT HISTORY page, select either Excel/Spreadsheet (.csv) or Text (tab spacing) from

the DOWNLOAD drop-down menu.

2) Click Download. A message box displays. Click Open in the prompt to download and open the

text file.

Or,

3) Click Save to save it to a specified location on your computer hard drive. If you click Save, you will

be prompted to designate a location for the file. The file downloads, and a confirmation message

displays.

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ONLINE SERVICE REQUESTS

NOTE: If you initiate Online Service Requests while inquiring on a specific cardholder account, the page

populates with that cardholder’s information. In addition, you can only choose an account from the

drop-down list if the Service Request is selected from the Company level.

Cardholder add or change requests can be easily completed by the company administrator using the

ONLINE REQUESTS feature. There are several types of service requests, as described in the table below.

Service requests are submitted real time to the card processing system, or are delivered to the financial

institution through a queue.

You access Online Service Requests either from the company record or a cardholder’s account. The

available options may differ based on where you start.

To submit an online service request, perform the following steps:

1) Click the Commercial Card tab on the home page menu bar.


3) Click the View Hierarchy link for your company on the VIEW COMPANY LIST page. The

COMPANY HIERARCHY page displays.


accounts that are related to the selected company or sublevel.

5) Select Online Requests from the NAVIGATION LIST drop-down menu. The ONLINE REQUESTS

page displays with company level information.

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This page contains drop-down menu for selecting the service request type, along with the following

information if you accessed the page while viewing an account:

Card Number

Previous Card Number

Cardholder

Account Type

Statement Delivery Option

Fleet Card Account Type

Fleet Product Restriction

Account Status

Product

Billing Account

Tracking Code

Fleet ID

Fleet Product Restriction Prompt

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The available Service Requests appear based upon the institution’s parameters include:

6) Select a request type option from the SERVICE REQUEST drop-down list.

7) Click Go. The page for the selected request type displays, for example, ADD NEW CARDHOLDER.

8) Enter your information on the service request page.

9) To cancel a request, click Cancel on any page to return to the ONLINE REQUESTS page. To reset

the information on the page to your previous settings, click Reset.

10) Click Continue. The review page provides a summary of the service request. To modify the

request, click Edit to return to the ADD NEW CARDHOLDER entry form page.

11) Review the cardholder information, and verify that it is correct. Click Submit. The CONFIRMATION

page is displayed.

12) To make another request, click the MAKE ANOTHER ONLINE REQUEST option on the confirmation

page.

Or,

13) Select Online Requests from the NAVIGATION LIST drop-down menu to return to the ONLINE

REQUESTS page.

Important: Some online requests only display to a user if the permissions have been set to include the request types set up by the financial institution.

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Service requests are submitted real-time or are delivered to the financial institution through eZBusiness

using a queued process. If a request is queued, the financial institution retrieves your request, reviews it,

and enters it into the card processing system manually. Requests that are processed on a real time basis

update the card processing system immediately, though real time requests that encounter exception

conditions may be submitted as a queued request. The confirmation message you receive when

submitting a request provides information about the processing time associated for each request. Please

consult with your financial institution if you have any questions about processing times for queued

requests.

The following table describes each request.

SERVICE REQUEST TYPE REQUEST PROCESSING DESCRIPTION

Add Cash Access Queued to FI Allows an individual cardholder

access up to an institution

specified percent of their credit

limit.

Add New Cardholder Queued to FI or Real time

Update*

Creates a new commercial

cardholder payment account.

Add New Driver Queued to FI or Real time

Update*

Creates a new Fleet card driver

record, which can be connected

to a cardholder account.

Add New Group Queued to FI or Real time

Update*

Provides the Driver or Vehicle

record information to the

institution Admin to create a

group of Drivers or Vehicles.

Add New Vehicle Queued to FI or Real time

Update*

New Fleet card vehicle record,

which can be connected to a

cardholder account.

Add PIN Access Queued to FI Add or removes PIN access to an

individual account. A PIN mailer

is sent to the cardholder’s

address.

Address and Phone Change Real time Update* Allows Admin User to submit an

address and/or phone number

change.

Change Cardholder Authorization

Block

Real time Update* Allows Admin User to submit a

temporary authorization block.

NOTE: For a lost or stolen

account, please contact the

phone number provided by your

institution.

Change Company Payment Due

Date

Queued to FI Allows Admin User to request a

new billing and payment due date.

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Change Credit Limit Real time Update* Changes the permanent or

temporary credit limit on a

commercial cardholder account.

Close Account Real time Update* Closes the commercial card

account. This prevents

authorizations and account

reissue. NOTE: For a lost or

stolen account, please contact

the phone number provided by

your institution.

Manage Spending Restrictions Real time Update* Allows Admin User to view, add,

edit, or delete Merchant Groups

and Spending Limits.

Request Replacement Card Queued to FI Orders a new replacement credit

card for a commercial

cardholder. NOTE: For a lost or

stolen account, please contact

the phone number provided by

your institution.

Set up Account AutoPay Queued to FI Set up or change automatic

payments for the account.

View Full Account Number Real time Update* Allows Admin User the ability to

view the card account number

immediately.

View Virtual Account Security

Data

Real time Update* Allows Admin User the ability to

use Virtual accounts to make

online or mail order transactions.

*Important! This is a real time request, except in cases where the request is not configured for real time processing or when certain error conditions are encountered during processing. For some requests, a Submit as Queued button is displayed in the event that you receive edit errors or other exception conditions are encountered. You can attempt to fix the errors, but if unable, use the Submit as Queued button to send the request to the financial institution.

ADDING CASH ACCESS

The Add Access to Cash Service Request allows you to request access to a percentage of an individual

cardholder's credit limit for use as a cash advance.

To request this service, perform the following steps:


page displays.

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2) Select Add Cash Access from the SERVICE REQUEST TYPE drop-down menu.

3) Click Go. The ADD ACCESS TO CASH SERVICE REQUEST page displays.

4) Select the cardholder name and account number from the CARDHOLDER NAME/ACCOUNT drop-

down menu, or access Online Service requests directly from the cardholder’s link.

5) Type the percentage of the cardholder's credit limit for use as a cash advance in the % OF LINE TO

ACCESS FOR CASH box.

6) To post questions or comments about your request, type them in the SERVICE REQUEST MEMO

box.

7) Click Continue. The REVIEW ADD ACCESS TO CASH SERVICE REQUEST page provides a

summary of the service request.

8) Review the service request information, and verify that it is correct. Click Submit.

Or,

Click Edit to go back to the ADD ACCESS TO CASH SERVICE REQUEST page and make a change to

the request.

9) Once the request is submitted, a confirmation message displays. The request is transmitted

immediately. It can take up to 48 hours for processing.

10) To make another request, click Make Another Online Request to return to the ONLINE

REQUESTS page.

Note: You may request up to an institution determined percent of the credit limit using the online

request. Contact Client Support if the required percentage is greater than that amount. If your

commercial card program is not set to allow cash access by individual cardholder, an error message

displays. Contact Client Support for assistance.

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ADDING A NEW CARDHOLDER

The ADD NEW CARDHOLDER ACCOUNT service request allows you to add new cardholders to a

commercial card program.

Important! If your commercial card program has multiple hierarchy levels defined, be sure to validate the hierarchy level you have selected to ensure that this is the correct hierarchy level you wish to add the new account. In addition, if you have multiple commercial card products in your program please ensure that you have selected the correct product for the new account.

When completing the Add New Cardholder – Service Request page, here are a few reminders:

The fields, ALLOW CASH ACCESS, CASH LIMIT and PIN ACCESS fields do not display if the company is set up without access to cash.

The FLEET ACCOUNT DETAILS section displays only for Fleet products, and only when the Fleet option is enabled.

The RUSH CARD section does not display if the Rush Card option is not enabled.

The AUTO PAY section does not display if the Auto Pay option is not enabled.

The VIRTUAL ACCOUNT fields do not display if Virtual Accounts are not enabled for the company.

The AUTO ENROLLMENT fields do not display if Auto Enrollment into eZCardInfo/My Card

Statement is not enabled.

A sample Add New Cardholder – Service Request page follows:

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Note: Fleet Card information displays only if your company has a Fleet program and the option is enabled.

In addition, if your company is signed up for the Fleet product, the Company Admin needs to go to Online Requests, and first select either Add Driver or Add Vehicle. When that information is completed, the Company Admin proceeds to the Add New Cardholder screen to complete the page.

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1) Select Online Requests from the company NAVIGATION LIST drop-down menu. The ONLINE

REQUESTS page displays.

2) Select Add New Cardholder from the SERVICE REQUEST TYPE drop-down menu.

3) Click Go. The ADD NEW CARDHOLDER SERVICE REQUEST page displays the Company Name and

Company ID.

4) In the COMPANY DETAILS select the SUBLEVEL ID/NAME* from the drop-down list.

5) Select a product option from the PRODUCT* drop-down menu.

6) In the CARDHOLDER DETAILS section complete the applicable and required information marked with

an asterisk (*).

7) Complete the PRODUCT DETAILS applicable and required information.

8) If a Fleet product is chosen, complete the information in the FLEET ACCOUNT DETAILS section.

NOTE: The value to place in the Fleet ID field is from the Driver or Vehicle record.

9) Provide the new cardholder’s mailing address in the CARDHOLDER ADDRESS DETAILS boxes.

10) Provide the cardholder’s phone numbers. The Home Phone field should contain the phone number

to best contact the cardholder.

11) Provide any RUSH CARD DELIVERY information, if applicable, and if prompted by the page.

12) Complete AUTO PAY information, if applicable.

13) To post comments about this request, type them in the SERVICE REQUEST MEMO box. The

information entered in the Service Request Memo box will not be reviewed by the financial

institution if the request is configured for real time processing.

14) Click Continue. The REVIEW ADD NEW CARDHOLDER SERVICE REQUEST page provides a

summary of the service request.

15) Review the cardholder information, and verify that it is correct. Click Submit.

Or,

Click Edit to return to the ADD NEW CARDHOLDER page and enter new information.

16) Once the request is submitted, a confirmation message displays.


REQUESTS page.

The table below describes the elements for Adding a New Cardholder.

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ELEMENT DESCRIPTION

COMPANY DETAILS

Company ID Displays the unique number identifying the company.

Company Name Displays the company name of the corresponding Company ID.

Sublevel ID/Name Displays the unique number and name assigned to sublevels set up for

the company. Select a company sublevel ID/name where the

cardholder is located from the drop-down list. This is a required field.

Important! Some field values in the form are defaulted based on the

Sublevel selected. If you change the sublevel after you have updated

default values, the system repopulates the fields with new default

values.

Product* Select a product/sub-product from the drop-down list. This is a

required field.

Important! Some field values in the form are defaulted based on the

Product selected. If you change the Product after you have updated

default values, the system repopulates the fields with new default

values.

Virtual Accounts Click to indicate this account is a virtual account. This field only

appears if the company is enabled for Virtual Accounts.

CARDHOLDER DETAILS

Prefix Type any optional prefix used at the beginning of a cardholder’s name.

The values entered in the Prefix, First Name, Middle Name, Last Name

and Suffix fields cannot exceed a total of 25 characters.

First Name* Type the cardholder’s first name. The values entered in the Prefix,

First Name, Middle Name, Last Name and Suffix fields cannot exceed a

total of 25 characters. This is a required field.

Virtual defaults as the first name if the Virtual Account box is checked.

Middle Name Type the cardholder’s middle name, if applicable. The values entered

in the Prefix, First Name, Middle Name, Last Name and Suffix fields

cannot exceed a total of 25 characters.

Account defaults as the middle name if the Virtual Account box is

checked.

Last Name* Type the cardholder’s last name. The values entered in the Prefix,

First Name, Middle Name, Last Name and Suffix fields cannot exceed a

total of 25 characters. This is a required field.

Type a company or account specific last name for a Virtual Account.

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Suffix Type any optional suffix used at the end of a cardholder’s name. The

values entered in the Prefix, First Name, Middle Name, Last Name and

Suffix fields cannot exceed a total of 25 characters.

Date of Birth* Type the selected cardholder’s birthdate in MM/DD/YYYY format.

This can be an optional or required field, depending on your financial

institution’s implementation.

Employee ID Type the optional employee’s identification number.

Employee Cost Center Type the optional employee’s cost center. If your company is set up

on the card processing system with a default Employee Cost Center,

the field defaults to that value, but it may be updated.

Cardholder SSN/Tax ID* Type either the cardholder’s Social Security Number or Tax ID

number. This number is often used to activate the new card. If your

company is set up on the card processing system with a default

Cardholder SSN/Tax ID, the field defaults to that value.

Mother’s Maiden Name Type information used for cardholder verification.

PRODUCT DETAILS

Type Processing* Select a code from the drop-down list that defines the type of account

added. If the institution has a default Type Processing set up on the

card processing system, the field defaults to that value and cannot be

changed. This is a required field.

Values:

50 - Corporate account – Default value

51 – Corporate account – No activation required

53 – Corp Employee

54 – Corp Empl Exp

55 – Corp Relocation

56 – Virtual Account defaults if the Virtual Account box is checked

Allow Cash Advance Access Check this box to allow cash advances based on the Cash Limit. This

option does not display if the company Cash Limit is 0 or when the

Virtual Account box is checked.

PIN Access Check this box to issue a PIN for the account. This option does not

display if the company Cash Limit is 0 or when the Virtual Accounts

box is checked.

Values:

Checked – Yes, issue a PIN

Unchecked – No, do not issue a PIN

Credit Limit* Type the total amount of approved credit for the cardholder account.

This is a required field.

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CASH LIMIT Type the total cash limit approved for the account. The dollar amount

entered in this field must not exceed the percentage allowed that is

defined for your company. This option does not display if the company

Cash Limit is 0 or when the virtual Accounts box is checked.

Order Plastics Now Check this box to order a plastic for the account. This box does not

appear when the virtual Accounts box is checked.

Number of Plastics Type a number of plastics to order for the cardholder. This box

generally defaults to 1 for plastic orders, but changes to 0 if the

ORDER PLASTICS NOW box is left unchecked. If your company is set

up on the card processing system with a default Number of Plastics,

the field defaults to that value.

This box does not appear when the virtual Accounts box is checked.

Important! If the Order Plastics Now option is unchecked, the Number

of Plastics is set to 0 and a card will not be issued.

Name to Print on Card

Instead of Company Name

Type a name to emboss on the plastic other than the company name.

This option will not display on the page if the feature is not enabled for

your financial institution.

FLEET ACCOUNT DETAILS Fleet Card information displays only if you have a fleet program and your financial institution has enabled the feature.

Account Type Select a Fleet account type from the drop-down list. This is a required

field when a Fleet product has been selected.

Values:

D – Driver

V - Vehicle

Fleet ID Enter a Fleet Driver or Vehicle record ID, or use the SEARCH option

to view and select a FLEET ID from the list of all the fleet identification

numbers associated with the company’s drivers and vehicles. This is a

required field when a Fleet product has been selected.

Prompt Select from this drop-down list the prompt the driver is required to

enter at the point of sale. If an option is not selected, it defaults to 5 –

No Prompt when the account is added to the card processing system.

Values:

1 – ID and Odometer Reading

2 – Vehicle ID and Odometer Reading

3 – Driver ID and Odometer Reading

4 – Odometer Reading

5 – No Prompt

6 - ID only

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COMMERCIAL CARD

Product Restriction Select this drop-down list to choose the card restrictions for the Fleet

Card product. If an option is not selected, it defaults to 0 – No

Restrictions when the account is added to the card processing system.

Values:

0 – No Restrictions (A cardholder/account is not restricted to purchases at a Visa or MasterCard Fleet merchant location.)

1 – Fuel and Maintenance (The cardholder is limited to fuel and

maintenance only purchases at a Visa or MasterCard Fleet

merchant location. Refer to Visa or MasterCard Fleet Implementation Guide for more information.)

2 – Fuel Only (The cardholder is limited to fuel only purchases.)

Auth Decline Override Check this box for overriding a declined authorization for the account.

Important! Checking this option results in authorizations that would be declined, or would normally decline, due to an invalid or missing prompt value, (for example, Driver ID of Vehicle ID), to be approved.

Values:

Not Checked - do not override a declined authorization

Checked – override a declined authorization

CARDHOLDER ADDRESS

DETAILS PRIMARY MAILING ADDRESS:

Address Line 1* Type the address for all plastics, correspondence, and statement if

Statement Address is not noted. If your company is set up on the card

processing system with the option to use the Company’s Primary

Address as the Cardholder’s Primary Mailing Address, the address field

defaults and the Company Admin will not be able to update the

Primary Address fields. This is a required field.

Address Line 2 Type any additional address information in this optional field.

Address Line 3 Type any additional address information in this optional field.

City* Type the cardholder’s city of residence. This is a required field.

State/Province* Select the cardholder’s state of residence from the drop-down list. If

entering a Canadian address, select the Province from this list. This is a

required field for U.S. or Canadian addresses.

Zip Code/Postal Code* Type the cardholder’s ZIP Code. This is a required field for U.S. or

Canadian addresses.

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Foreign Address Check this box if the mailing address is a foreign address.

Important! Requests that involve foreign addresses may be processed

as a queued request depending on the option chosen by your financial

institution.

Canadian addresses are not foreign addresses. Enter the Canadian

address the same as a U.S. address.

Values:

Checked - Yes

Unchecked - No

Country Select the cardholder’s country of residence from the drop-down list.

This field applies only when the Foreign Address is checked.

STATEMENT ADDRESS:

Same as Primary Mailing

Address

Check this box if the statement address is the same as the mailing

address.

Address Line 1* Type the address for mailing statements to a different address. This is a

required field, if statement address differs from mailing address.

Address Line 2 Type any additional statement address information in this optional field.

Address Line 3 Type any additional statement address information in this optional field.

City* Type the city for the statement address. This is a required field.

State/Province* Select the state for the statement address from the drop-down list. If

entering a Canadian address, select the Province from this list. This is a

required field for U.S. or Canadian addresses.

Zip Code/Postal Code* Type the statement address Zip Code. This is a required field for U.S. or

Canadian addresses.

Foreign Address Check this box if the statement address is a foreign address.


as a queued request depending on the option chosen by your financial

institution.

Canadian addresses are not foreign addresses. Enter the Canadian

address the same as a U.S. address.

Values:

Checked - Yes

Unchecked - No

Country Select the country to which the statement will be mailed from the

drop-down list. This field applies only when the Foreign Address is

checked. This field applies only when the Foreign Address is checked.

PHONE NUMBERS

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COMMERCIAL CARD

Home Phone* Type the cardholder’s home phone number or the best number to

reach the cardholder This could be a cell phone.

Business Phone* Type the cardholder’s business phone number. This can be an optional

or required field, depending on your financial institution’s implementation.

Mobile Phone Type the cardholder’s mobile phone, if applicable.

Other Phone Type Select the type of phone number being entered in the OTHER PHONE

field from the drop-down list.

Values:

B-Business

C-Mobile

H-Alternate Home

N-Neighbor

O-Other

If your company is set up on the card processing system with a default

work phone, the OTHER PHONE TYPE field populates with a value of

B-Business. The default value may be updated.

Other Phone Type the cardholder’s alternate phone number, if applicable. If your

company is set up on the card processing system with a default work

phone, the OTHER PHONE field populates with that default value. The

default value may be updated.

RUSH CARD DELIVERY This section only appears if allowed by the financial institution.

Contact your financial institution for details.

Rush Card Delivery

Requested

Check this box to indicate rush delivery of the plastic.

Signature Required Check this box only if a signature is required for delivery. Default

value is checked. Your financial institution may have this option set so that

it is automatically checked, and the user is unable to update it.

Shipping Instructions Select the Rush Card Delivery shipping instructions from the drop-

down list.

Values:

N-Next Day Delivery

S-Saturday Delivery

The Saturday Delivery option may not be available. This is a

configuration option and will not be displayed in the drop down if it is

not configured for the company.

Contact Phone* Ext Type a contact phone number. This is a required field. The extension

is an optional.

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Special Instructions Add additional information regarding the delivery instructions for the

rush card. This field is optional.

Reset Click this button to reset the Rush Card Delivery information and

clear all fields.

CARD MAILING ADDRESS

Card Mailing Address Select from the drop-down list where the rush card is mailed. This is

only required when Rush Card Delivery is requested.

Values:

C – Cardholder Address

K – Company Main Address

O – Other Address – If chosen, type the address to mail the rush plastic in the Card Mailing Address fields.

P – Company Plastics Address

Name* Type a contact name to receive the rush card plastic. This field is only

required when Rush Card Delivery Requested is checked.

Address Line 1* If Other Address is selected, type an alternate address to send the

rush card. This is a required field.

Address Line 2 If Other Address is selected, type any additional alternate address

information in this optional field.

Address Line 3 If Other Address is selected, type any additional alternate address

information in this optional field.

City* If Other Address is selected, type the city for the alternate address.

This is a required field.

State/Province* If Other Address is selected, select the state for the alternate address

from the drop-down list. This is a required field.

Zip Code/Postal Code* If Other Address is selected, type the alternate address Zip Code. This

is a required field.

Foreign Address If Other Address is selected, check this box if the alternate address is a

foreign address.


as a queued request depending on the options enabled by your financial

institution.

Values:

Checked - Yes

Unchecked - No

Country If Other Address selected, select the country from the drop-down list

if the card is being mailed to a foreign address. This field applies only

when the Foreign Address is checked.

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COMMERCIAL CARD

AUTO PAY This function is sent real time if it is added when setting up a new cardholder. If it is added later, it is queued to the institution.

Auto Pay Requested Check this box to indicate that auto pay is being set up for the

account.

Auto Pay Account Type

Auto Pay Option*

Select the Account Type from the drop-down list. This is a required

field.

D – Checking

S - Savings

Select the auto pay option from the drop-down list. This is a required

field. Options that may be displayed include the following and may

differ based on your financial institution’s implementation:

A – Fixed amount – (The Fixed Amount field is also required.)

B – Previous Balance less Disputes

C – Current Balance

F – Full balance

G – Full Balance minus adjustment

H – Full Balance Including Disputes Allow Credit Balance

I – Installment

J – Minimum payment

K – Full Balance Less Disputes/Payments/Misc Credits Allow Credit Balance

M – Minimum payment less CTD Credits

O – Minimum payment plus Add-ons

P – Percentage of balance (The Percentage field is also required.)

Bank Account Name Type the name of the institution that receives the debit transaction for

an automatic payment. This field is optional.

Bank Account Number* Type the checking or savings account number from which the system

drafts the automatic payment. This is a required field.

Routing Transit Number* Type the routing number for the institution from which the system

drafts the automatic payment. This is a required field.

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Frequency* Select the frequency of the automatic payments from the drop-down

list. This is a required field. Options that may be used include:

M – Monthly

D – Daily

S – Specific Date

U – Due Date

1 – Weekly on Mondays

2 – Weekly on Tuesdays

3 – Weekly on Wednesdays

4 – Weekly on Thursdays

5 – Weekly on Fridays

Day* If the Monthly frequency is selected, this indicates the number of

calendar days after the statement billing date that the auto payment is

processed. If the Specific Date frequency is selected, this is the actual

date the auto payment is processed.

Percentage Select the percentage of the account's balance that is used to calculate

the automatic debit. This field is only required when the value P is

selected from the Auto Pay Option field.

Fixed Amount Type the fixed amount of the automatic debit. This field is only

required when the value A is selected from the Auto Pay Option field.

Reset Click this button to reset the Auto Pay information and clear all fields.

AUTO ENROLLMENT This section only appears when auto enrollment into eZCardInfo/My

Card Statement is allowed by the financial institution.

Auto Enrollment Requested

Email Address

User Name

Password and Verify

Password

Memo

The box defaults as checked if auto enrollment has been established.

Unclick it if auto enrollment is not required for this account.

Type the email address where eZCardInfo/My Card Statement

enrollment email notification is sent.

Create and type a user name for this account’s access into

eZCardInfo/My Card Statement.

Type and re-type a temporary password for this account’s access into

eZCardInfo/My Card Statement.

The information entered here by the user is posted to the card

processing system as a memo. Only the financial institution can view it

in the card processing system.

Continue Click this button to add and move through the process and display

Review Add New Cardholder – Service Request.

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COMMERCIAL CARD

Reset Click this button to reset Add New Cardholder information and clear

all fields.

Cancel Click this button to return to the Online Requests page.

FLEET RECORDS

NOTE TO THE COMPANY: Fleet Card capability is only an option if your financial institution offers it.

When a new account is added to a Fleet program, it must be associated to a Driver, Vehicle, and

optionally, a Group record. The Company Admin sets up Driver, Vehicle, and Group records prior to

using the Add New Cardholder request to add an account to a Fleet program.

The following pages support Fleet Card specific data. You can add new drivers, vehicles and groups and

maintenance information for existing drivers, vehicles and groups. The system assigns Driver and Vehicle

ID numbers automatically if the user does not enter it.



page displays.

2) Select ADD NEW DRIVER, ADD NEW GROUP, or ADD NEW VEHICLE from the SERVICE REQUEST

TYPE drop-down menu.

3) Click Go. The ADD NEW DRIVER, GROUP, OR VEHICLE page displays the default Sublevel, and

Company Name.

4) Select the SUBLEVEL ID/NAME* where the record is to be located from the drop-down list.

5) Complete the applicable information in all the sections.

6) To post comments about this request, type them in the SERVICE REQUEST MEMO box. The

information entered in the Service Request Memo box will not be reviewed by the financial

institution if the request is configured for real time processing.

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ADD NEW DRIVER – SERVICE REQUEST

The Add New Driver service request allows you to enter a new driver record for your Fleet program.

The driver record is used when setting up a cardholder account for that driver.

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COMMERCIAL CARD

The table below describes the elements for Add New Driver.

ELEMENT DESCRIPTION

COMPANY DETAILS



Sublevel ID/Name Select a company sublevel ID/name from the drop-down list.

DRIVER IDENTIFICATION

Driver ID* The system assigns the next driver ID or you can enter a specific

numeric value in this box, which must be at least six-digits. This is a

required field.

Driver Type* Select driver from the drop-down list. This is a required field.

Value:

D - Driver

Card Type* Select a card type from the drop-down list. This is a required field.

Values:

M – MasterCard

V – Visa

First Name* Type the driver’s first name. This is a required field.

Middle Initial Type the driver’s middle initial, if applicable.

Last Name* Type the driver’s last name. This is a required field.

License ID Type the driver’s license identification number. License ID is required

when selected Driver Type is D-Driver.

Issue State Select the driver’s license issue state from the drop-down list.

Issue Country Select the country from the drop-down list for the driver’s license

identification number.

Expiration Date Select the driver’s license identification expiration date from the drop-

down calendar.

VEHICLE DETAILS

Authorized Vehicle Type an optional authorized vehicle ID for this record. Click the

Search button to open a window with available vehicles to select and

add to the form.

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Authorized Vehicle Group Type an optional authorized vehicle group ID. Click the Search

button to open a window with available vehicle groups to select and

add to the form. This option only displays when configured for display.

EXCEPTION REPORTING

Report Exception Check this box to indicate if the driver record is restricted and

included in the exception reporting. Contact your financial institution

to receive the Exception report.

Values:

Checked – Restricted

Not checked – No restriction

Service Type Select the service type code from the drop-down list.

Values:

1 – Self Service

2 – Full Service

N – None

Weekend Option Select the driver’s weekend use option.

Values:

1 – Valid Monday – Friday

2 – Valid Monday – Saturday

3 – Not Valid on holidays

4 – Not Valid on Sundays or holidays

N - None

Time Start Type the four-digit vehicle’s start of day in military time. Values

include: 0000 – 2359

Time End Type the four-digit vehicle’s ending time of day in military time. Values

include: 0000– 2359

Oil Comps This field is reserved for future use.

Fillups Per Day Type the vehicle’s maximum fillups per day. This is limited to three

digits.

Unit Price $ Type the fuel unit cost.

Transaction Amount S Type the fuel transaction amount.

Service Request Memo The information entered here by the user is posted to the card



Continue Click this button to display the Review Add New Driver – Service

Request.

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COMMERCIAL CARD

Reset Click this button to reset the Add New Driver information and clear

all fields.


ADD NEW VEHICLE – SERVICE REQUEST

The Add New Vehicle service request allows you to enter a new vehicle record for your Fleet program.

The driver vehicle is used when setting up a cardholder account for that vehicle.

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The table below describes the elements for Add New Vehicle – Service Request.

ELEMENT DESCRIPTION

COMPANY DETAILS



Vehicle ID* The system assigns the next vehicle ID or you can enter a specific

numeric value, which must be at least six-digits. This is a required field.

Vehicle Type Select the vehicle record from the drop-down list.

Value:

V – Vehicle

Card Type Select the vehicle card type.

Values:

M – MasterCard

V – Visa

Authorized Driver Type an authorized driver ID for this record. Click the Search

button to open a window with available authorized drivers to select

and add to the form.

Search Click this button to search for an existing driver or driver group.

Authorized Driver Group Type an authorized driver group ID for this record. Click the Search

button to open a window with available authorize driver groups to

select and add to the form. This option only displays when configured for

display by your financial institution.

VEHICLE INFORMATION

Description Type the vehicle description.

VIN Type the vehicle identification number.

License ID Type the vehicle’s license identification number assigned to the vehicle.

License ID is required when selected Vehicle Type is V - Vehicle.

Issue State Select the vehicle’s license issue state from the drop-down list.

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Issue Country Select the country from the drop-down list for the vehicle’s license

identification number.

Expiration Date The expiration date for the vehicle’s license tag.

EXCEPTION REPORTING

Report Exception Check this box to indicate if the vehicle is included in the exception

reporting, if a credit card transaction exceeds one of the following

restrictions. Contact your financial institution to receive the

Exception report.

Values:

Checked – Restricted

Not checked – No restriction

Service Type Select the service type code from the drop-down list.

Values:

1 – Self Service

2 – Full Service

N – None

Oil Comps This is reserved for future use.

Weekend Option Select the vehicle’s weekend use option from the drop-down list.

Values:

1 – Valid Monday-Friday

2 – Valid Monday-Saturday

3 – Not valid on holidays

4 – Not valid on Sundays or holidays

N – None

Time Start Type the vehicle’s start of day in military time. This is a four-digit field.

Values include: 0000 – 2359

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Time End Type the vehicle’s ending time of day in military time. This is a four-

digit field. Values include: 0000– 2359

Fillups Per Day Type the vehicle’s maximum fillips per day.

Unit Price Type the fuel unit cost up to 99.9999.

Transaction Amount Type the fuel transaction amount.

Tank Capacity Type the vehicle’s fuel tank capacity.

MPG Low Type the lowest expected miles per gallon up to 99.0

MPG High Type the highest expected miles per gallon up to 99.0

Fuel Type Select the types of fuel for the vehicle from the drop-down list. If

specified, fuel type 2 must be greater than type 1.




Continue Click this button to display Review Add New Vehicle – Service

Request.

Reset Click this button to reset Add New Vehicle information and clear all

fields.


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COMMERCIAL CARD

ADD NEW GROUP – SERVICE REQUEST

The Add New Group service request allows the Company Administrator to create a vehicle or driver

group record for their Fleet program.

NOTE: The request is transmitted immediately to the institution’s Incoming Messages for the institution

to complete the request in BASE2000.

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The table below describes the elements for Add New Group – Service Request.

ELEMENT DESCRIPTION

COMPANY DETAILS



GROUP DETAILS

Group ID* Type the group’s identifier – numeric only. This is a required field.

Group Description* Type the group’s description. This is a required field.

Group Type Select the group type from the drop-down list.

Values:

D – Driver

V – Vehicle

Search Click this button to search for a driver or vehicle ID number.

ID This column displays the group driver ID or group vehicle ID.

Driver Name Or

Vehicle/Group Description

This column displays either the driver name or vehicle description

depending on the Group Type specified.

Add Click this button to add one or more Fleet Driver or Vehicle selected

records to the Fleet Group.

Remove Click this button to remove one or more selected Fleet Driver or

Vehicle records from the Fleet Group.




Continue Click this button to display the Review Add New Group– Service

Request.

Reset Click this button to reset the Add New Group information and clear

all fields.


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COMMERCIAL CARD

ADDING OR REMOVING PIN ACCESS

The Add PIN Access Service Request allows you to request a PIN mailer so a commercial cardholder has

the ability to access their account through a PIN number, or remove this access.

NOTE: If your commercial card program is not set up to allow PIN Access by individual cardholders

please contact Client Support for additional assistance.

Adding PIN Access

To add PIN access, perform the following steps:

1) Select Online Requests from the company or cardholder NAVIGATION LIST drop-down menu.

The ONLINE REQUESTS page displays.

2) Select Add PIN Access from the SERVICE REQUEST TYPE drop-down menu.

3) Click Go. The ADD PIN ACCESS SERVICE REQUEST page displays.


down menu.

5) Check the following option, Add Pin Access.


box.

7) Click Continue. The REVIEW ADD PIN ACCESS SERVICE REQUEST page provides a summary of

the service request.

8) Review the service request information, and verify that it is correct. Then, click Submit.

Or,

Click Edit to go back to the ADD ACCESS TO CASH SERVICE REQUEST page and resubmit the

request.



REQUESTS page.

Note: The request is transmitted and may take up to 48 hours to process it. Once processed, the

new PIN is sent to the default mailing address of the commercial card account.

Removing PIN Access

To remove a cardholder's PIN access, perform the following steps:

1) Check Remove Pin Access in the ADD PIN ACCESS SERVICE REQUEST page.


field.

3) Click Continue. The REVIEW ADD PIN ACCESS SERVICE REQUEST page provides a summary of


108


4) Review the service request information, and verify that it is correct. Then, click Submit.

Or,

Click Edit to go back to the Add Access to Cash Service Request page and resubmit the request.



REQUESTS page.

Note: The request is transmitted and may take up to 48 hours to process it.

ADDRESS AND PHONE CHANGE

The ADDRESS AND PHONE service request allows you to make a change to the address and/or phone

number information for a commercial card account.

Important! If your commercial card program has multiple hierarchy levels defined, be sure to validate the hierarchy level you have selected to ensure that account is available to be selected.

Important! This is a real-time request as long as the address is a United States address and that the comments section is not used for the request.




2) Select Address and phone change from the SERVICE REQUEST TYPE drop-down menu.

3) Click Go. The ADDRESS AND PHONE CHANGE page displays the first cardholder based on account

number, in the CARDHOLDER/ACCOUNT drop-down list. The boxes below display with the current

address and phone information for the selected cardholder.

4) Select the cardholder's account that required the change from the CARDHOLDER/ACCOUNT drop-

down list. The boxes below update with the selected cardholder's information.

5) Update boxes with the necessary information.

6) To post questions or comments about this request, type them in the Service Request Memo box.

Please note that the request is not updated real-time if this section is used. The update occurs when

the Financial Institution User makes the updates in the credit card processing system.

7) Click Continue. The ADDRESS AND PHONE CHANGE review page displays with a summary of the

service request.

8) Review the cardholder information, and verify that it is correct. Click Submit.

Or,

Click Edit to return to the address and phone change page and enter new information.


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COMMERCIAL CARD


REQUESTS page.

Note: This Service Request is a real-time process. An Administrator will not review any entry in the

SERVICE REQUEST MEMO box but serves as a notation.

CHANGE CARDHOLDER AUTHORIZATIONS BLOCK

The CHANGE CARDHOLDER AUTHORIZATIONS BLOCK Service Request allows Company Administrators

to impose or remove a real-time cardholder authorizations block at the account level. This block

prevents additional approved authorizations on the account until an Administrator removes the block.

Note: This feature is not intended for lost or stolen accounts. Please contact your institution or the

lost/stolen number provided on cardholder statements to report a card lost or stolen.

Important! If your commercial card program has multiple hierarchy levels defined, be sure to validate the hierarchy level you have selected to ensure that account is available to be selected.




2) Select Change Cardholder Authorizations Block from the SERVICE REQUEST TYPE drop-

down menu.

3) Click Go. The CHANGE CARDHOLDER AUTHORIZATIONS BLOCK page displays the first cardholder

based on account number, and appears in the CARDHOLDER/ACCOUNT drop-down list.

4) Select the cardholder's account that required the authorizations block (or to unblock) from the

Cardholder/Account drop-down list. The current status appears.

5) Select the Authorization Block action by clicking on the option button to ADD, or REMOVE.

6) To post questions or comments about this request, type them in the SERVICE REQUEST MEMO box.

Note: This Service Request is a real-time process. An Administrator will not review any entry in the

Service Request Memo box but serves as a notation.

7) Click Continue. The CHANGE CARDHOLDER AUTHORIZATIONS BLOCK REVIEW page displays with

a summary of the service request.

8) Review the information, and verify that it is correct.

9) Click Submit.

Or,

Click Edit to return to the CHANGE CARDHOLDER AUTHORIZATIONS BLOCK REVIEW page and

enter new information.


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REQUESTS page.

CHANGING CREDIT LIMITS

The CREDIT LIMIT CHANGE - SERVICE REQUEST screen allows you to request an increase or decrease

in a cardholder's credit limit in real time, or provide the cardholder with a temporary credit limit

increase.




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COMMERCIAL CARD

2) Select Change Credit Limit from the SERVICE REQUEST TYPE drop-down menu.

3) Click Go. The CHANGE CREDIT LIMIT - SERVICE REQUEST page displays the current credit limit for

the account.


down menu.

5) Check one of the following options, and provide the new credit limit information:

Permanent Credit Limit Increase or Decrease -Type the new credit limit in the New Credit Limit

box in a whole dollar amount.

Temporary Credit Limit Increase - temporary credit limit increase or decrease amount in the

Increase Credit Limit box in a whole dollar amount.

Type the date that the temporary increase/decrease amount expires (during nightly processing)

in mm/dd/yyyy format.


box.

NOTE: This Service Request is a real-time process. The Service Request Memo box serves as a

notation.

7) Click Continue. The REVIEW CHANGE CREDIT LIMIT SERVICE REQUEST page provides a summary

of the service request.


Or,

Click Edit to go back to the CHANGE CREDIT LIMIT - SERVICE REQUEST page and resubmit the

request.


10) If CANCEL is selected, no changes are made.

To make another request, click Make Another Online Request to return to the ONLINE

REQUESTS page.

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The table below describes the elements for changing/displaying credit limits.

ELEMENT DESCRIPTION

Last Permanent Credit Limit Displays the previous permanent credit limit amount.

Updated On (Last Permanent

Credit Limit)

Displays the date the permanent credit limit was last changed.

Permanent Credit Limit

Increase or Decrease

Select this option button to perform a permanent credit limit change.

New Credit Limit $ Type the new credit limit in whole dollar amounts only.

Temporary Credit Limit

Increase

Select this option button to perform a temporary credit limit change.

Temporary Adjusted Credit

Limit

Displays the cardholders assigned (permanent) credit limit plus the

(increased by) temporary credit limit amount.

Last Temporary Credit Limit Displays the previous temporary credit limit amount.

Updated On: by: (Last

Temporary Credit Limit)

Displays the last temporary credit limit change date and the

Administrator’s User ID who requested the change.

Increase Credit Limit By: $ Type a whole dollar amount for the temporary credit limit change.

Note this is the amount the credit limit is being changed by – not the

new credit limit.

Temporary Credit Limit to

Expire on

Type the date the temporary credit limit should expire at the end of

the processing day. Format is MM/DD/YYYY

Delete Temporary Credit

Limit Increase

Select this option button only if there is an active temporary credit

limit increase in effect. If not active, the button is disabled.

Service Request Memo This optional field displays only when the request does not qualify for

real time processing.

CHANGE CREDIT LIMIT SERVICE REQUEST RESTRICTIONS

NOTE: Do not process this request if the account is in a Closed or Blocked status.

These restrictions prevent the change credit limit service request from being submitted under any of the

following conditions:

For Individually Billed, Billing Accounts, and Centrally Billed Accounts:

Requested credit limit change cannot exceed the company limit.

Requested credit limit change cannot exceed the Admin’s allowed amount.

Requested credit limit change must be different than the cardholder’s current CREDIT LIMIT.

If the Service Request is unable to be completed in a real time manner it will be routed to the

Financial Institutions INCOMING MESSAGE QUEUE to be worked.

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COMMERCIAL CARD

CURRENT TEMPORARY CREDIT LIMIT OPTION

If an account selected has an active (not expired or deleted) temporary credit limit, the active temporary

limit is displayed in the Current Temp Limit field on the CHANGE CREDIT LIMIT – SERVICE REQUEST

page. The CURRENT TEMP LIMIT field allows the Admin the ability to change the amount, but this does

not require entry of a new expiration date. The CURRENT TEMP EXP DATE field allows the Admin the

ability to change the date, but does not require entry of a new limit.

ACTIVE TEMPORARY CREDIT LIMIT INDICATOR

An active temporary credit limit indicator T displays next to the CREDIT LIMIT any time the account has

an active Temporary Credit Limit. If you place the cursor over the indicator, a message displays, there is

an Active Temporary Credit Limit increase on this account.

A sample follows:

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VIEW CREDIT LINES

The VIEW CREDIT LINES page displays detail of a company’s temporary and permanent credit lines.

To view cardholder credit line information on the VIEW CREDIT LINES page, perform the following

steps:

1) Select Commercial Card, and select Company Search from the navigation pane.

2) Enter the COMPANY ID, and click the Search button. The VIEW COMPANY LIST page appears.

3) Click the View Hierarchy link.

4) Click the View link next to the HIERARCHY NAME. The ACCOUNTS page appears for that hierarchy

level.

5) Select View Credit Lines from the NAVIGATION LIST. A list of all cardholder and information

about their credit limits appears. Click a column header to sort the data by that information.

6) To change a cardholder’s credit limit, click a cardholder’s link to navigate to the Online Service

Request for Credit limit Change.

To view the details of temporary and permanent credit lines for a specific cardholder, complete the

following:

1) Complete the search criteria in the STATUS, CARD NUMBER, FIRST NAME, and LAST NAME boxes.

2) Click Go.

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To create a customized listing or spreadsheet of all company accounts’ credit limits, complete the

following:

1) Click Configure Report View, and click or unclick boxes to select the columns to appear in the

report.

2) Click Select All to include all options in the spreadsheet.

3) After making the selections, click Save.

4) Select either the Download all Columns or Download Configured Columns box.

5) Select a download format (Excel CSV, Excel XLS, or text)

6) Click Download. A download box appears with the following options:

Click Open to open the file in your default text-editing program.

Click Save, and you are prompted to name a location for the file.

The table below describes the elements in the VIEW CREDIT LINES page.

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ELEMENT DESCRIPTION

Configure Report View Click this button to include only specific data elements of the report.

Status Click to select a status option to narrow the search of cardholders:

All

Blocked

Closed

Open

Card Number Type the 16-digit account number to display the cardholder’s

information.

First Name Type the first name of the cardholder to display the cardholder’s

information.

Last Name Type the last name of the cardholder to display the cardholder’s

information.

Company Hierarchy Displays the Reporting, Sub Level, and Name.

Current Account Status Displays the cardholder status:

All

Blocked

Closed

Open

Card Number Displays the masked 16-digit account number, with only the last four-

digits unmasked.

Cardholder Name Displays the full cardholder name.

Permanent Credit Limit Displays the current permanent credit limit established for an account.

Cash Limit Displays the Cash Limit established for an account.

Current Account Balance Displays the outstanding balance on the accounts.

Active Temporary Credit

Limit

Displays the non-expired temporary amount by which the credit limit

was increased or decreased.

Active Temporary Increase

Exp Date

Displays the expiration date of the active temporary credit limit.

Active Temporary Credit

Limit Requestor

Displays the User ID who requested the current temporary credit

limit.

Temporary Adjusted Credit

Limit

Displays the temporarily adjusted credit limit. Cardholders are

assigned a permanent credit limit, and can receive a temporary credit

limit increase. The account’s permanent credit limit plus the amount

of an active temporary credit limit increase = a temporary adjusted

credit limit.

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Last Temporary Increase

Amount

Displays the amount of the last temporary increase.

Last Temporary Increase Exp

Date

Displays the expiration date of the last temporary increase amount.


Requestor

Displays the User ID who requested the previous temporary credit

limit increase.


Maint Date & Time

Displays the date and time the last temporary credit increase was

modified.

Last Permanent Credit Limit

Change Date

Displays the last date the permanent credit limit was changed.

Last Permanent Credit Limit

Change Amount

Displays the change in the amount of the permanent credit limit.

CLOSING AN ACCOUNT

The Close Account Service Request allows you to request to close a commercial card account in real

time. This prevents future authorizations and the account will not reissue.

NOTE: This feature is not intended for lost or stolen accounts. Please contact your institution or the





2) Select Close Account from the SERVICE REQUEST TYPE drop-down menu.

3) Click Go. The CLOSE ACCOUNT SERVICE REQUEST page displays.


down menu.

5) Check one of the following reasons for closing the account:

No Longer Employed

Terminated Employee

Company Closed Business

Did Not Use

Completed Project


box.

NOTE: This Service Request is a real-time process. Any entry in the Service Request Memo box is

not reviewed by an Administrator but serves as a notation.

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7) Click Continue. The REVIEW CLOSE ACCOUNT SERVICE REQUEST page provides a summary of



Or,

Click Edit to return to the Close Account Service Request page and resubmit the request. Once the

request is submitted, a confirmation message displays.

NOTE: The request is transmitted immediately.


REQUESTS page.

Note: To reopen a closed account, please contact your financial institution.

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SPENDING RESTRICTIONS

Depending on your commercial card servicing agreement and your user security profile, you can manage

spending restrictions for your commercial card program.

To manage spending restrictions, start with Merchant Group Code (MGC) definitions. An MGC

definition contains a specific category of Merchant Category Codes (MCCs). You can refer to the online

MCC list for available codes and choose which MCCs to include in an MGC definition. You need these

definitions in place before you set spending limits.

Spending limits are rules that limit card usage by dollar amount, the number or transactions within an

MGC definition, or both. Commonly, spending limits are set up with a decline response. Transactions

that qualify for MGC definitions that violate transaction amount or count criteria are not authorized.

You can establish spending limits for a time period that you can determine, or select a time period from

a drop down list.

You can set up spending limits for a company, sublevel or cardholder account. Set the initial spending

limit for at least one period. Adding limits for other periods is considered a change or modification. In

addition, the same MGC is then displayed for all periods. The amount, count, and response criteria,

however, can remain undefined, and differ from the other time periods.

If you add sublevel or cardholder account spending limits to a company, be sure to set up all criteria that

you want applied at each level. The system applies the spending limit to the lowest level it finds. For

example, a company hierarchy can consist of a company, and one or more sublevels. Cardholder

accounts can be set up under a company, or under any sublevel. A spending limit set for a cardholder

account takes precedence over sublevel and company limits, and a spending limit set for a sublevel takes

precedence over one set for a company.

If you delete an MGC definition from a spending limit, the definition is removed from every time period.

If you want to apply a spending limit to an MGC definition for one period, but not another, leave the

Transaction Amount, Transaction Count, or Response Code fields blank for the MGC definition for the

period that the spending limit does not apply to. If criteria already exist for an MCG definition, delete the

criteria but keep the MGC definition. You can delete the MGC definition only if you plan to eliminate all

spending limits for that definition for all time periods by selecting the Delete All Spending Limits option.

If you want to remove all of the spending limits for a particular cardholder account, a sublevel, or a

company, you can delete these limits. You can delete a spending restriction from one time period, only.

In this case, you must delete the Transaction Amount, Transaction Count, and Response Code for all of

the groups under that time period.

You can set each MGC definition without applying spending criteria to approve or decline transactions

with the Exclude MGC option.

You can approve or decline transactions for undefined MCCs with the Other Merchants option.

An MCC add/change/delete or a Spending Limit add/change/delete is passed to the Incoming Messages

Queue if the request is unable to be processed in a real-time manner.

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MANAGING SPENDING RESTRICTIONS ONLINE REQUEST

Based on your administrative access, company administrators implement authorization restrictions to

manage the risk of their commercial card programs.

Your access to manage codes and restrictions is based on the decisions made by your financial

institution:

Your Administrative access is one of the following:

No access – The institution is creating the groups and restrictions on your behalf.

Access to Manage groups and/or restrictions, (Add, Change, or Delete).

View Only access

The institution may create groups of codes on your request, or you may create your own groups.

Based on admin group and company access, the admin can:

Create groupings of Merchant Category Codes (MCG)

Restrict spending to that group, or to all merchants except that group

Set # and $ restrictions to that group

Spending Restrictions are set by:

Cardholder, Sublevel, or Company

Time Period

Frequency (#) and Amount ($)

Authorization requests are declined if a request:

Exceeds the Count

Exceeds the Amount

Is from a restricted MCG

Two features work together to enable you to establish spending limits and general criteria for approving

or declining transactions:

Manage Merchant Group Codes (MGC)

Manage Spending Limits

Note: All changes made to company and cardholder spending limits are processed on a real time basis. If

an error prevents a submission in real time, the request is submitted to the institution’s Incoming

Messages queue for manual review and update.

To implement authorization restrictions, perform the following steps:

1) Click Commercial Card in the home page menu bar.


3) Click the View Hierarchy link for a selected company on the VIEW COMPANY LIST page. The




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COMMERCIAL CARD


page displays.

6) Select MANAGE SPENDING RESTRICTIONS from the SERVICE REQUEST TYPES drop-down list.

7) Click GO. The MERCHANT RESTRICTIONS OVERVIEW landing page displays.

8) Click the MANAGE MERCHANT GROUP CODES OR MANAGE SPENDING LIMITS tab.

9) Enter your information on the appropriate page.

10) To cancel this request, select ONLINE REQUESTS from the NAVIGATION LIST drop-down list.

Important: Some online requests only display to a user if the permissions have been set to include the request types set up by the financial institution.

MERCHANT RESTRICTIONS OVERVIEW

If you select the Manage Spending Restrictions from the online service request types, the Merchant

Restrictions Overview page appears. Please review this to understand how the process works in

eZBusiness.

The page elements and descriptions follow.

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ELEMENT DESCRIPTION

MERCHANT RESTRICTIONS

OVERVIEW

This tab shows general information about the Manage Spending

Restrictions option.

MANAGE MERCHANT GROUP

CODES

Click this tab to view, modify, delete, and add Merchant Group Code

(MGC) definitions.

MANAGE SPENDING LIMITS Click this tab to view, modify, delete, and set spending (velocity) limits

for an MGC definition, or set general criteria for approving or

declining an MGC or MCCs.

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MANAGE MERCHANT GROUP CODES

Merchant Group Codes (MGCs) contain the Merchant Category Codes (MCCs) to include in or exclude

from Spending (Velocity) Limits, which are group restriction parameters.

Access the Manage Merchant Group Codes page to create one or more groupings of Merchant Category

Codes. After the groups are added, you can place restrictions on the groups.

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The page elements and descriptions follow:

ELEMENT DESCRIPTION

Merchant Category Code

(MCC) List

Select this button to go to the MCC List. Refer to the Merchant

Category Code (MCC) List topic.

Back to Merchant Group

Code Browse

Select this button to go to the Merchant Group Code Browse screen

to view current groups.

Create New MGC Select this button to define a new merchant group. Refer to the

Adding a Merchant Group Code topic.

Submit Make your changes and click this button. The Review Merchant Group

Code page displays.

Undo Select this button to clear any changes, and return to the unchanged

values in the MGC record.

Delete All You can delete an MGC only if you deleted, previously, the MGC from

the spending limits that used it. If you delete an MGC, and the

associated spending limits are not deleted, the request is submitted

and fails. An error message appears on the confirmation page.

To delete, select the Delete All check box.

Merchant Group Code The two-character code that categorizes the merchant group. To view

or maintain an existing group, select the appropriate code from the

dropdown list.

Description This field more fully defines the MGC.

Example: Excluded MCC codes.

MCC Codes Type codes to create a new group or maintain an existing group.

Place dash (-) for ranges. Use comma (,) or space to indicate individual

MCC entries.

Comments You can enter text to document when you add, modify, or delete an

MGC. For a change to a company, the comment generates a Service

Builder memo in real time to the company.

MERCHANT CATEGORY CODE (MCC) LIST

You can view and download available Merchant Category Codes to include in spending restrictions by

clicking the Merchant Category Code (MCC) List button on the Merchant Group Code (MGC)

Definition Service Request page.

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COMMERCIAL CARD


ELEMENT DESCRIPTION

All Select this button to display all of the available MCC Codes.

Latest Select this button to display the latest MCC codes added to

eZBusiness.

DownLoad You can download the MCC Codes list to use for reference to

determine your spending limits. To download:

Select a format:

Excel/Spreadsheet

Text (Tab Spacing)

Click the Download button.

MCC Code This is an entry field to search for a specific MCC Code. To sort by

MCC Code, click the MCC Code link. All codes that contain the

entered value are displayed.

Description This is an entry field to search for a specific MCC Description. To

sort by Description, click the Description link. All MCC codes that

contain the entered description are displayed.

Date of Last Update This is an entry field to search for the most recently updated MCC

Codes. To sort by the date an MCC Code was last updated, click the

Date of Last Update link.

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ADDING A MERCHANT GROUP

Depending on your access rights, you can add new Merchant Groups using the Manage Merchant Group

Codes page. From the Manage Merchant Group Codes - Service Request page:

1) Click the CREATE NEW MGC button.

2) Enter an unused two digit code definition in the Merchant Group Code box.

3) Enter a description of the Merchant Group Code in the Description box.

4) Enter at least one MCC Code in the MCC Codes table.

5) Click the SUBMIT button. The REVIEW MANAGE MERCHANT GROUP CODES – SERVICE REQUEST

page appears.

6) Click Edit to make a correction, or Submit.

7) The CONFIRM MANAGE MERCHANT GROUP CODES – SERVICE REQUEST page appears.

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COMMERCIAL CARD

REVIEW MANAGE MERCHANT GROUP CODES

This Review Manage Merchant Group Codes – Service Request page appears if you select the Submit

button from the Manage Merchant Group Code - Service Request page to add or change a Merchant

Group Code (MGC).


ELEMENT DESCRIPTION

Edit Click to return to the Manage Merchant Group Codes – Service

Request page and make corrections.

Submit Submits the request for update, and goes to the Confirm Manage

Merchant Group Codes – Service Request page.

Cancel Returns to the Online Service Request page.

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CONFIRM MANAGE MERCHANT GROUP CODES

The Confirm Manage Merchant Group Codes – Service Request page appears if you select the Submit

button from the Review Manage Merchant Group Codes – Service Request page, and your request is

successfully submitted. If your submission fails, you receive a different message to explain your request

will not process in real time.


ELEMENT DESCRIPTION

Make Another Online Request Returns to the Online Service Request page.

CHANGING MERCHANT GROUPS

Depending on your access rights, you can modify or delete a new Merchant Group Code (MGC). To

delete, refer to the Delete Restrictions procedures. From the Manage Merchant Group Codes - Service

Request page:

1) Select the two-digit code to change from the Merchant Group Code box.

2) Make your changes to the MGC descriptions and MCC values, as necessary.

3) Click the SUBMIT button. The REVIEW MANAGE MERCHANT GROUP CODES – SERVICE REQUEST

page appears.

4) Click the SUBMIT button from the review page.

5) Click OK.

6) The CONFIRM MANAGE MERCHANT GROUP CODES – SERVICE REQUEST page appears.

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COMMERCIAL CARD

MANAGE SPENDING LIMITS

Spending limits are rules that limit company/sublevel or card usage by dollar amount, the number or

transactions within a Merchant Group Code (MGC) definition, or both. The limits are created and

modified on the Manage Spending Limits page.

You can manage these limits by completing the fields and submitting this service request through one of

the following options:

For a single addition or change to an MGC restriction, enter data into the columns at the

bottom of the page.

For numerous additions and changes, complete the fields in the Maintain Spending Limits

section in the center of the page. For additional information, see the Merchant Group Selection

topic.

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Page elements and descriptions for the company level and account level for the Manage Spending Limits –

Service Request page follow:

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ELEMENT DESCRIPTION

Merchant Category Code

(MCC) List

Select this button to go to the MCC List. Refer to the Merchant

Category Code (MCC) List topic.

Back to Spending Limit

Browse

Select this link to go to the Spending Limits Browse screen.

Hierarchy Selection (Company

Level/Account Level)

Select the level of hierarchy you want to view or update spending

limits for:

Company Level

Account Level

Company Sub-level If limiting a company level, select the level to restrict from the

Company/Sub-level dropdown box.

Account If limiting an account, select the cardholder account.

Account Level Restrictions Available for Account Level Limits only:

Enable Restrictions – Select this option in the following cases:

To restrict a cardholder account

If return restrictions to a cardholder account where restrictions were previously disabled

Disable Restrictions – Select this option to disable restrictions.

Period Select the time period that the restrictions are in effect. Once

restrictions for a period are completed, restrictions for a different

time period can be completed. This is a required field. Values follow:

C - Cycle

D - Daily

M - Monthly

O - Other

Q - Quarterly

T - Transaction (Single Purchase)

W - Weekly

Y - Yearly

Other Days This is a required field when you select Other from the Period field.

This sets a revolving number of days in which the set limit cannot

exceed. For example, if the days are set to 180 and the amount is set

to $500.00, the account has 180 days to spend up to the maximum

limit. If the maximum amount is met within 180 days, the account must

wait until 180 days expires. At that time, the days reset, and

purchases are allowed on the account at merchants with an MCC

code defined under the specific Merchant Group Code (MGC).

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ELEMENT DESCRIPTION

Delete All Spending Limits for

All Periods

Select the check box to delete permanently all of the spending limits

for all periods for the selected company, sublevel, or account.

Merchant Group Code

Selection

Select from the drop-down list of available MGCs to manage and click

Close. The MGCs you select from the list appear in the MGC column

of this page after clicking Apply Limits. For more information, see

the Merchant Group Selection topic.

*MGCs actively used for the selected company/sublevel or account are

indicated in this list with an asterisk.

*To view the MCC detail for the listed groups, select the detail link

next to the Merchant Group and description.

Set Transaction Limits This field is optional. Enter the maximum dollar amount allowed on a

transaction within the selected Period. If nothing is added, the limit is

restricted by the account’s credit limit.

Example: Enter 501 to set the limit for $500.

Transaction Response This field is required. If you entered a transaction dollar amount, the

system’s default response is Decline. You can change the response as

needed.

Select a response:

Approve all transactions for the selected MGCs.

Decline transactions above the entered value.

Set Transaction count This field is optional. Enter the maximum number of transactions to

allow for the MGCs selected from the Merchant Group Code

Selection drop-down list within the selected Period. Select Apply

Limits to populate these changes into the Spending Limits form. This

option cannot be set for Transaction Spending Limits.

Example: 30

Transaction Response This field is optional. If you entered a count, the system’s default

response is Decline. You can change the response as needed. Select a

response:

Approve all transactions for selected MGCs

Decline transactions above the entered value

Other Merchants Response For transactions with undefined MCCs in the MGCs with spending

limit criteria, or in your Exclude MGC group, you can set an approved

or declined response. Once set, it is the same for all spending limit

parameters.

Select an option:

Approve

Decline

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COMMERCIAL CARD

ELEMENT DESCRIPTION

Reset Select this button to clear any changes, and return to the unchanged

values.

Apply Limits Select this button to apply the selections in the Maintain Spending

Limits section. The selection results appear in the columns of the

Spending Limits form. If necessary, you can edit the data by modifying

or deleting the values from the form directly.

Submit You must select the Apply Limits button before this button is enabled.

Click this button to submit changes. The Review page displays.

MGC Enter the two-digit MGC you want to add to this restriction.

If you selected and applied limits to MGCs from the Select MGC drop

down list in the Maintain Spending Limits section, the selected MGCs

appear in this column.

A New icon appears next to changes or additions.

Transaction Limit This field is optional. Enter or change the maximum dollar amount

allowed on an MGC.

Example: Enter 501 to set the limit for $500.

If you selected and applied transaction limits to MGCs from the Select

MGC drop down list in the Maintain Spending Limits section, the

corresponding values appear in this column.


Transaction Response If you entered a transaction dollar amount, select a response:


Decline all transactions about the entered value

If you selected and applied a transaction response to MGCs from the

Select MGC drop down list in the Maintain Spending Limits section,

the selected corresponding values appear in this column.


Count This field is optional. Enter or change the maximum number of

transactions to allow. This option cannot be set for Transaction

Spending Limits.

Example: 30

If you selected and applied a transaction count to MGCs from the

Select MGC drop down list in the Maintain Spending Limits section,

the corresponding values appear in this column.

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ELEMENT DESCRIPTION

Count Response If you entered a count, select a response:


Decline transactions above the entered value

If you selected and applied limits to MGCs from the Select MGC drop

down list in the Maintain Spending Limits section, the corresponding

values appear in this column.


Exclude MGC Enter a two-digit MGC to set to decline al authorizations without

applying spending limit criteria. Once set, it is the same for all spending

limit parameters.

Exclude MGC Response If you entered an MGC to restrict, select a response for these

transactions:

Approve

Decline

Comments Enter optional text to document when you add, modify, or delete a

spending limit. For a change made at the account level, any data

entered in the Comment field generates a Service Builder memo in

real time to the company and the account. For company/sublevel

changes, any data entered into the Comments field generates a Service

Builder memo in real time to the company/sublevel.

MERCHANT GROUP SELECTION

You must select from a list of available MGCs from the Select Merchant Group Code Selection drop

down list. Select the Detail hyperlink from the MGC detail column to view the Merchant Category

Codes (MCCs) and the descriptions contained within an MGC. A red asterisk appears next to MGCs

with spending limits attached.

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ADDING A SPENDING LIMIT

To manage spending restrictions, you set a spending (velocity) limit on a Merchant Group Code (MGC)

definition. You can set these restrictions at the company, sublevel or account levels. From the Manage

Spending Limits – Service Request page:

1. Select the ACCOUNT LEVEL or COMPANY LEVEL button.

a. If setting a restriction for a specific sublevel or for an account that belongs to a sublevel,

select a sublevel.

b. When setting a restriction on an account for the first time, select ENABLE

RESTRICTIONS. For ongoing ACCOUNT LEVEL maintenance, select ENABLE

RESTRICTIONS or DISABLE RESTRICTIONS from the Account Level Restrictions

section.

2. Select the Period and MGCs you want to limit, and the other required and optional field values

as specified in the Manage Spending Limits topic, and click the APPLY LIMITS button. The

selected MGCs and spending limit data appear in the columns following the Maintain Spending

Limits section.


3. Edit the data in columns, if necessary, and click the SUBMIT button. The REVIEW MANAGE

SPENDING LIMITS – SERVICE REQUEST page appears.

4. Click the SUBMIT button from the review page. A confirmation message appears, and prompts

you to verify your submission.

5. Click OK.

6. The CONFIRM MANAGE SPENDING LIMITS – SERVICE REQUEST page appears.

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REVIEW MANAGE SPENDING LIMITS

The Review Manage Spending Limits – Service Request page appears if you select Submit from the

Manage Spending Limits – Service Request page.


ELEMENT DESCRIPTION

Edit Returns to the Manage Spending Limits – Service Request page.

Submit Goes to the Confirm Manage Spending Limits – Service Request page.

Cancel Returns to the main Online Service Request page.

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COMMERCIAL CARD

CONFIRM MANAGE SPENDING LIMITS

This Confirm Manage Spending Limits – Service Request page appears if you select Submit from the

Review Manage Spending Limits response message.


ELEMENT DESCRIPTION

Make Another Online Request Returns to the main Online Request page.

An institution-specific window appears reminding you of how your Merchant Group affects cardholders.

CHANGING A SPENDING LIMIT

You can modify or delete a spending (velocity) limit set up for a Merchant Group Code (MGC). You can

modify or delete these restrictions at the company, sublevel, or account levels.

From the MANAGE SPENDING LIMITS service request page:

1. Select the ACCOUNT LEVEL or COMPANY LEVEL button.

a. If you select ACCOUNT LEVEL, you must select ENABLE RESTRICTIONS from the

Account Level Restrictions section.

2. Enter the changes to the Period or MGC you want to make, and the other required and

optional field values as specified in the Manage Spending Limits topic.

3. Click the SUBMIT button. The REVIEW MANAGE SPENDING LIMITS page appears.

4. Click the SUBMIT button from the review page. A confirmation message appears, and prompts

you to verify your submission.

5. Click OK.

6. The MANAGE SPENDING LIMITS CONFIRMATION page appears.

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DELETE RESTRICTIONS

Once restrictions are in place, they may be deleted. If restrictions already exist for an MGC definition,

consider disabling the restrictions, but keep the MGC definition. The definition can be used at a later

date with new restrictions.

DELETE SPECIFIC LIMITS

Delete values in TRANSACTION LIMIT and/or COUNT field for a specific period, to delete specific

spending limits for a particular cardholder account, sublevel, or company.

DELETE ALL LIMITS

To delete all spending limits for all time periods for all cardholders, complete the following steps:

1) Access the Company, then ONLINE SERVICE REQUESTS, MANAGE RESTRICTIONS, MANAGE

SPENDING LIMITS.

2) In HIERARCHY SELECTION, select Company, Cardholder or Sublevel.

3) Click Delete All Spending Limits for All Periods. The page greys out.

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COMMERCIAL CARD

4) The screen blinks and greys out. Click Submit.

Note: A message appears on the confirmation page if restrictions are tied to an MGC you attempt to

delete.

5) The REVIEW MANAGE SPENDING LIMITS – SERVICE REQUEST page appears. Click Edit to make

changes, or Submit to continue.

6) A confirmation message appears. Click OK to continue.

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7) Confirmation message appears.

BROWSING MERCHANT GROUP CODES

You can browse, view, and download the MCCs within an MGC definition set up for a company. From

the Merchant Group Codes Browse page, you can go to the appropriate service request page to add or

change an MGC definition.

1) Click Commercial Card, and select View Company List. The VIEW COMPANY LIST page

displays.

2) Click the View Hierarchy link for a selected company on the VIEW COMPANY List page. The




4) Select View Spending Restrictions from the NAVIGATION LIST drop-down menu. The

MERCHANT GROUP CODES BROWSE landing page displays the available MGC codes.

5) To browse through additional MGC codes, use the page navigation at the bottom of the list.

6) To download the list of MGC codes, click the DOWNLOAD button.

7) Select a two-character code from the MGC dropdown box, and select GO. The MCCs for that code

are returned on the Manage Merchant Group Codes – Service Request page. You can view or

maintain the codes. Click Back to Merchant Group Code Browse.

8) To download the MCC codes or Spending Limits for the selected MGC, click the DOWNLOAD

button.

Hint: You can add or delete an MCC to or from the MGC definition by selecting the two-character

MCG code hyperlink. The Manage Merchant Group Codes – Service Request page displays. Refer

to the Changing Merchant Group Codes topic.

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MERCHANT GROUP CODE BROWSE

You can search for and download Merchant Group Code (MGC) definitions.


ELEMENT DESCRIPTION

BROWSE TYPES Merchant Group Code – This is the selected page.

Spending Limits – You can select this to browse for spending limits.

MGC DROP DOWN LIST This displays the list of the two-character code assigned to a Merchant

Group Code (MGC). To browse, select a two-digit MGC.

Only merchant groups established for your company are available.

MGC DESCRIPTION BOX This is an entry field to search on an MGC description. Entering text in

this field selects all entries that contain the entered value.

MGC DETAIL BOX This is an entry field to search on an MGC detail. Entering text in this

field selects all entries that contain the entered value.

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ELEMENT DESCRIPTION

Go Select this button to return search results based on your search

criteria.

Download You can download the MGC details that appear on the page to

determine which MCCs to include or exclude in the definition.

To download:

Select a format:

Excel/Spreadsheet

Text (Tab Spacing)

Click the DOWNLOAD button.

MGC The column contains hyperlinks to the Manage Merchant Group Code

page displaying all the MCC codes contained in the selected two-digit

MGC.

No. of Accounts With MGC This column displays the number of accounts within the specified

company that have account level restrictions for this MGC.

MGC Description This column displays the description assigned to the established

Merchant Group Code (MGC).

MGC Detail This column displays the four-digit MCCs belonging to a Merchant

Group Code (MGC). An asterisk (*) indicates that a partial list of

MCCs is displayed in the column. In this case, select the two digit code

from the MGC column for a complete list of MCCs available for the

definition.

Company Level The values in this column show if the MGC is applied at the company

level in the hierarchy:

Y = Yes

N = No

Sublevel The values in this column show if the MGC is applied at a company

sublevel in the hierarchy:

Y = Yes

N = No

BROWSING SPENDING LIMITS

You can browse, view, and download the spending restrictions within an MGC definition set up for a

company. From the Spending Limits Browse page, you can go to the appropriate service request page to

add or change a spending Limit.

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COMMERCIAL CARD

1. Click Commercial Card, and select View Company List. The VIEW COMPANY LIST page

displays.

2. Click the View Hierarchy link for a selected company on the VIEW COMPANY List page.

The COMPANY HIERARCHY page displays.

3. Click the View link on the COMPANY HIERARCHY page. The ACCOUNTS page displays

with a list of any accounts that are related to the selected company or sublevel.

4. Select View Spending Restrictions from the NAVIGATION LIST drop-down menu. The

MERCHANT GROUP CODE BROWSE landing page displays the available MGC codes.

5. From the Browse types, select SPENDING LIMITS.

6. To browse through additional Spending Limits, use the page navigation at the bottom of the list.

7. To download the list of Spending Limits, click the DOWNLOAD button.

8. Select a status from the Status dropdown box, and select GO. The Spending Limits for that

status is returned. You can view or download the spending restrictions.

9. Enter the MGC in the textbox, select GO. The MCCs for that code are returned. You can view

or download the codes.

10. To view a cardholder, click the cardholder’s link to view the ACCOUNT DETAIL. The Tracking

Code displays as Enabled.

11. To view an MGC or Period, click the respective links to access Manage Spending Limits – Service

Request.

12. To download Spending Limits for the selected Account/Sublevel, enter the Account Number or

Sublevel in the textbox, select GO. The Account/Sublevel are returned. Click the DOWNLOAD

button.

Hint: You can add or delete a Spending Limit to or from the Spending Limits by selecting the Period from

the PERIOD hyperlink. The Manage Spending Limits – Service Request page displays. Refer to the

Changing a Spending Limit topic.

SPENDING LIMITS BROWSE

You can view and download spending (velocity) limits set up for a Merchant Group Code (MGC).

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ELEMENT DESCRIPTION

Browse Types Merchant Group Codes – You can select this to browse for Merchant

Group Codes.

Spending Limits – This is the selected page.

Download You can download the list of cardholder accounts and sublevels that

appear on the page for which spending limits are set to use as a

reference when managing your spending limits. To download:

Select a format:

Excel/Spreadsheet

Text (Tab Spacing)

Click the Download button.

Status Drop Down List This represents the current status of an account.

Select a value to search:

All

Open

Closed

Blocked

MGC box This is an entry field to search on an MGC detail. Entering text in this

field selects all entries that contain the entered value.

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COMMERCIAL CARD

ELEMENT DESCRIPTION

Account/Sublevel box This is an entry field to search on an account or a sublevel in a

company hierarchy.

CardHolder Name box This is an entry field to search on the name on a cardholder account.

Entering text in this field selects all entries that contain the entered

value.

Period This is the time period to apply to a Merchant Group Code definition.

Select a time period from the dropdown list:

All

C - Cycle

D - Daily

M - Monthly

O - Other

Q - Quarterly


W - Weekly

Y - Yearly

Go Select this button to return search results based on your search

criteria.

Company Hierarchy Displays the name of the level in the company hierarchy where

restrictions are located.

Account/Sublevel Displays the cardholder account number or the Company ID and

sublevel number where restrictions are located. If you select an

account hyperlink in this column, the Account Detail page appears.

CardHolder Name Displays the name on a cardholder account where restrictions are

located.

Status Displays the account status:

Open

Closed

Blocked

MGC Displays one or more two-digit MGC’s for which spending limits are

set on an account, sublevel, or company. If you select an MGC

hyperlink in this column, the Manage Merchant Group Codes – Service

Request page appears.

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ELEMENT DESCRIPTION

Period One or more of the following time periods are displayed indicating the

restriction time period:

C - Cycle

D - Daily

M - Monthly

O - Other

Q - Quarterly


W - Weekly

Y – Yearly

If you select a period hyperlink from this column, the Manage Spending

Limits – Service Request page appears.

REQUESTING REPLACEMENT CARDS

The Card Replacement Service Request allows you to request replacement credit cards for existing

commercial cardholders. Replacement plastics arrive within 7-10 business days.

NOTE: This feature is not intended for lost or stolen accounts. Please contact your institution or the





2) Select REQUEST REPLACEMENT CARD from the SERVICE REQUEST TYPE drop-down menu.

3) Click Go. The CARD REPLACEMENT SERVICE REQUEST page displays.


down menu.

5) Check one of the following options in the Reason For Replacement of Cards section:

Damaged Card

Name Change

Magnetic Strip Invalid

Other

6) To post questions or comments about your request, type them in the Service Request Memo

box.

7) Click Continue. The REVIEW REPLACEMENT CARD SERVICE REQUEST page provides a summary

of the service request.

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COMMERCIAL CARD


Or,

Click Edit to go back to the CARD REPLACEMENT SERVICE REQUEST page and resubmit the

request.


REQUESTS page.

SETTING UP ACCOUNT AUTOPAY

AutoPay allows administrators to make payments to their individual commercial card accounts through

automatic deductions from a checking or savings account.

To set up AutoPay for an account, perform the following steps:



2) Select Setup Account AutoPay from the SERVICE REQUEST TYPE drop-down menu.

3) Click Go. The AUTOPAY SETUP SERVICE REQUEST page displays.

4) Provide the following information about the account from which the payment is deducted:

Select the individually billed commercial cardholder’s name or the name of the billing account for

the automatic payment from the CARDHOLDER NAME/ACCOUNT drop-down menu.

Specify the TYPE OF ACCOUNT. Select either Checking or Savings.

Type the name of the financial institution for this account in the FINANCIAL INSTITUTION NAME

box.

Type the account number in the ACCOUNT NUMBER box.

Type the routing transit number in the ACCOUNT NUMBER box.

5) Check one of the following payment options in the PAYMENT OPTIONS section to indicate the

amount of the payment:

A – Fixed Amount – If this option s checked, enter the amount to be paid in the AMOUNT OF

PAYMENT field.

F – Pay Full Statement Balance.

J – Pay the statement minimum payment.

M - Minimum amount due minus Cycle-to-Date credits

P – Pay % of Statement Balance – If this option is checked, enter the % of Statement Balance to

be paid up to 20%.

6) Select one of the following options from the FREQUENCY drop-down menu to indicate when the

payment is to be deducted:

M – Monthly - If this option is selected, in the DAY field, type the number of calendar days after

the statement is generated to deduct the Payment amount.

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S – Specific Date - If this option is selected, in the DAY field, type the calendar date of the month

to deduct the payment.

7) To add a memo to this request, type it in the SERVICE REQUEST MEMO box.

8) Click Continue. The AutoPay enrollment is finished. A confirmation message is sent to your inbox,

notifying the date the first AutoPayment will be made for the account.

Important! Continue making payments to the account until you receive confirmation from Client Services.

VIEW FULL ACCOUNT NUMBER

Note: This option appears only if allowed by your financial institution.

1) Select a reason for viewing the full 16-digit account number.

2) Click Continue. The REVIEW VIEW FULL ACCOUNT NUMBER page appears.

3) Click Submit to continue.

4) The entire 16-digit account number displays.

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COMMERCIAL CARD

VIEW VIRTUAL ACCOUNT SECURITY DATA

Security Data for Virtual accounts is needed to make online or mail order transactions.

Note: This Online Service Request only appears for institutions with Virtual Accounts, admins with

access, and only for Virtual accounts.

1) Select View Virtual Account Security Data from the ONLINE SERVICE REQUEST drop-down.

2) Select the required Virtual Account.

3) Click Continue.

4) The VIRTUAL ACCOUNT SECURITY DETAILS page appears with the full 16-digit account number,

card expiration date, and CVV2.

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USING THE COMPANY INBOX

If you have submitted a service request or online message to eZCard (MyCardStatement) Client

Services, you can view the response in your message inbox. You may also receive messages from the

site administrator to notify you of important events or special offers. If you have more than one account

linked to your username, you will see incoming messages for all your accounts.

Tip: Click a header to sort the list according to Message Topic, Subject, Date or Status.

To access your message inbox, perform the following steps:

1) Click the Commercial Card tab in the ADMIN menu bar.

2) Click View Company List.

3) Click the View Hierarchy link for a selected company on the VIEW COMPANY LIST page. The




5) Select Company Inbox from the NAVIGATION LIST drop-down menu. The INBOX page displays

the following information:

Message Topic

Subject

Account

Date

Status

Hierarchy Name

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COMMERCIAL CARD

VIEWING SENT MESSAGES

You can view any service requests or online messages that you have sent. If you have linked more than

one account to your username, you will see sent messages for all your accounts.

To view your sent messages, perform the following steps:

1) Search and open a Company record from COMMERCIAL CARD menu.

2) Select Sent Messages from the NAVIGATION LIST drop-down menu. The SENT ITEMS page

displays the following information:

Message Topic

Subject

Account

Date

Hierarchy Name

3) Click the View link for the message you wish to view. The VIEW MESSAGE page displays the sent

message.

VIEWING ARCHIVED MESSAGES

To view archived messages, perform the following steps:

1) Select Archived Messages from the NAVIGATION LIST drop-down menu. The ARCHIVED ITEMS

page displays a list of archived messages.

2) Click the View link for a selected message to view it.

3) To delete an archived message, click the Delete link.

4) Click OK in the message box.

SEARCHING FOR COMPANIES

The Company Search page allows administrative users to search the eZCardInfo (MyCardStatement)

database for a specific corporation and companies within corporations. This feature can also be useful in

locating specific cardholder accounts within a company.

NOTE: This feature is only available to administrative users with the proper security access rights to this

information.

To search for a company, perform the following steps:

1) Click the Commercial Card menu bar.

2) Select Company Search. The COMPANY SEARCH page displays.

3) Specify one or all of the following search criteria:

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Corporation ID — Select All or a specific company ID from this drop-down menu. If All is

selected, the system searches for all corporations available to you.

Company ID — Type the company ID is this box.

Company Name — If you don't know the company ID, type the company’s name in this box.

Wild card (*) searches are allowed.

Status — Select an account status from this drop-down menu, either Open, Closed, Inactive, or

All. If All is selected, the system searches all account statuses.

4) Click Search. The system searches the database for companies that match the specified search

criteria (and your security access), and displays the search results on the VIEW COMPANY LIST page.

You can now view the company hierarchy information or information about a specific cardholder

account. To perform another search, click the Return to Company Search link on the VIEW

COMPANY LIST page.

SEARCHING FOR COMMERCIAL CARDHOLDERS

The Search Cardholders page allows you to search the database for individual commercial cardholder

accounts. You can search within all company hierarchal levels and sublevels that you have access to.

To search for a cardholder, perform the following steps:

1) Click the Commercial Card menu bar.

2) Select Cardholder Search. The SEARCH CARDHOLDERS page displays.

3) Specify one or all of the following search criteria:

Number — Type the commercial credit card account number in this box.

First Name — Type the cardholder’s first name in this box.

Last Name — Type the cardholder’s last name in this box.

Employee ID — Type the Employee ID in this box. This is an optional field that allows a

maximum 22 alphanumeric (A/N) characters.

4) Click Search. The system searches the database for companies that match the specified search

criteria (and your security access), and displays the search results on the ACCOUNTS page.

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COMMERCIAL CARD

You can now view the cardholder's account information, make online service requests and more.

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ALERTS

The COMPANY ALERT feature in eZBusiness provides actionable information that the Company

Administrator can:

Anticipate potential credit problems

Ensure payment timeliness

Be notified of other events that may occur

Use preventive measures or follow-up activity

COMPANY ALERTS

Note: Only Company Administrators and above are able to set up company level alerts. Admins who

have Company Sublevel restrictions do not have the option to set up most of company level alerts, but

do have access to the Personal Reminder alert.

COMPANY NAVIGATION – COMPANY ALERTS

To access the option, the Company Admin performs the following:

1) From the COMMERCIAL CARD menu, either select COMPANY SEARCH, or VIEW COMPANY LIST to

select a company.

2) From the NAVIGATIONS LIST drop-down menu in the ALERTS group, select My Company Alerts.

3) The MY COMPANY ALERTS page displays.

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COMMERCIAL CARD

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The MY COMPANY ALERTS page lists the alerts that the Admin has added.

CREATE MY COMPANY ALERTS

An Admin clicks the link CREATE MY COMPANY ALERTS, which is located at the top of the page, to

navigate to that page and create new multiple alerts. Once the page displays, the Admin can perform the

following and click Submit:

choose any alert(s)

enter the variable data

select the Admins that should be alerted

If the Admin wants to choose multiple alerts for the same event with different variables, they must

submit those separately. After clicking Submit, the alert(s) is saved, and the Admin is returned to the

MY COMPANY ALERTS page. Dollar amounts should be whole amounts, excluding decimal points and

cents.

Criteria for creating the Company Alert(s):

CURRENT BALANCE IS WITHIN $X OF CREDIT LIMIT

Company Credit Limit – Current Balance is < or = $X (specified by the user in the alert setup)

CURRENT BALANCE EXCEEDS $X

Company Current Balance is > $X (specified by the user in the alert setup)

CURRENT BALANCE DROPS BELOW $X

Company’s Current Balance is < $X (specified by the user in the alert setup)

CREDIT LIMIT REACHED OR EXCEEDED

Company Balance > or = Company Credit Limit

CASH LIMIT REACHED OR EXCEEDED

COMPANY CASH BALANCE > OR = COMPANY CASH LIMIT

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COMMERCIAL CARD

This alert is only applicable if the Company Cash Limit > $0, and the option does not display if it

is not > $0.

AVAILABLE BALANCE DROPS BELOW $X

Company Available Balance is < $X defined on the alert.

PAST DUE

Company Past Due Amount >$0

Note: Alerts that notify the Admin about current balance, credit limit, cash limit, and available balance

are produced only when the company first qualifies for the Alert. When the condition is met and no

longer qualifies for the specific variables set in the Alert, the alert is reset. Once the Alert is reset, the

company is eligible for the alert again. If Additional Administrators are copied on the alert, the alert is

always sent to the primary email address for those users.

The PAST DUE ALERT is produced when the criteria is first eligible and each time a new statement drop

date occurs if the company is still past due at that time.

PERSONAL REMINDER alerts are produced only once, on the date selected by the Admin.

Sublevel users with sublevel restrictions are only able to view the COMPANY PERSONAL REMINDER

ALERT section of the CREATE COMPANY ALERTS page.

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MODIFY EXISTING ALERTS

The Alerts and selected criteria are displayed by clicking the appropriate link to perform the task, which

include:

Enable

Disable

View

Modify

Delete

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COMMERCIAL CARD

The Admin can change any variable criteria to include selecting or unselecting the ADDITIONAL

ADMINISTRATORS to copy. Click Submit to save any changes to the Alert and returns the Admin

automatically to the MY COMPANY ALERTS LIST. If the Admin does not want to perform changes to

the alert selected, the Admin clicks either the MY COMPANY ALERTS LIST link or CREATE MY

COMPANY ALERTS link at the top of the page.

Note: The CARD REISSUED alert is generated based on the plastic issue date, and not for mailing

specifications, such as Rush Plastics. This alert is cancelled for the cardholder if the account meets any

criteria that may inhibit it. For example, Bankruptcy, Charged-Off and so on.

SECONDARY EMAIL ADDRESS – NEW AND EXISTING ADMIN

The Secondary Email Address, (EMAIL ADDRESS 2) is created on the CREATE ADMIN USER page for

new Admins, or the MODIFY ADMIN USER page for existing Admins. It has the same requirements as

the primary or EMAIL ADDRESS 1, but is not a required field. It is available for selection when the

Admin is assigning an email address for COMPANY ALERTS.

160


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COMMERCIAL CARD

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PROCESSING COMMERCIAL CARD ACCOUNT TRANSFERS IN eZCARDINFO

(MyCardStatement)

Account transfers, when they are performed in the system, are applied in the eZCardInfo

(MyCardStatement) application. The results of account transfers appear in both eZCardInfo

(MyCardStatement) and eZBusiness. The transferred from account number displays on the

CARDHOLDER PROFILE and the Company ACCOUNTS DETAIL pages.

This account number displays as PREVIOUS ACCOUNT NUMBER on the CARDHOLDER PROFILE page.

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COMMERCIAL CARD

ACCOUNT TRANSFER AND CARDHOLDERS

Cardholder users do not have to re-enroll and recreate:

New login ID

Password

Multi-Factor Authentication (MFA) account, unless the user was not enrolled prior to the account

transfer.

Payment accounts and payments

Alerts

All user account attributes also transfer under the new account, for example, associated email addresses,

account status, user status, administrative locks, rewards, statement delivery preferences, and so on.

Note: If the cardholder user has disabled their online access using the DISABLE ONLINE ACCESS option,

the user account is associated with the new account, but in a disabled state.

The transferred from account number displays as PREVIOUS CARD NUMBER on the ACCOUNT DETAIL

page.

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eZCARD/My Card Statement - TRANSACTION VIEW FOR CARDHOLDERS

The cardholder is able to view transaction history and statement balance information for all accounts in

the transfer chain. The pages show the new account’s account number, but the user can view

transactions from previous accounts.

All transaction history transferred from the previous accounts is displayed under the most current

accounts in the transfer chain. If the user selects a specific transaction from the list, the user is able to

view the transactions originating under which the transaction was initiated in the ORIGINAL ACCOUNT

NUMBER field.

From the ACCOUNT DETAILS page, click View Transactions, and click on a specific transaction to view

the details of the transaction, including the originating account number.

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COMMERCIAL CARD

Note: Cycle-to-date transactions not transferred to the new account during the account transfer

process, and/or transactions posting to the previous account number after the account transfer has

completed, are not visible within the eZCardInfo (MyCardStatement) application to the cardholder user.

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eZBUSINESS – TRANSACTION VIEW FOR ADMIN USERS

eZBusiness Admin users can view the transactions for accounts of participating companies that have

transferred to the new account record. Cycle-to-date transactions not transferred to the new account

during the account transfer process, and/or transactions posting to the previous account number after

the account transfer has completed, are not visible within the eZBusiness application to the Admin user.

The Admin user also has access to Cycle-to-Date activity not transferred to the new account during the

account transfer/transfer of balance process and/or any residual activity that originates and posts to a

previous account record.

eZBusiness provides an alternate view that allows an Admin user, including Company Admins, the ability

to view the financial transactions that remained on the previous accounts(s) and any residual financial

activity continuing to post. To view a transaction report, perform the following:

1) From the COMMERCIAL CARD menu bar, select either COMPANY SEARCH, or VIEW COMPANY LIST

to select a company.

2) From the NAVIGATION LIST drop-down menu in the REPORTING group, select Transaction

Report.

3) The REQUEST TRANSACTION REPORT displays.

The user is able to view transactions on previous accounts by Statement cycle and Date range, and

has the ability to view Current Balances for the transferred from account. This page also has a

RECORD SOURCE drop-down list providing the options, eZCard TRANSACTIONS, and ONLINE

TRANSACTIONS.

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COMMERCIAL CARD

SEARCH BY TRANSFER FROM ACCOUNT IN EZBUSINESS

Within the eZBusiness application, Administrators may use the current (Transferred To) or previous

(Transferred From) account number when searching for a specific account record.

Admin users entering the previous (Transferred From) account number when searching for a specific

account record, have the most current account record in the transfer chain returned in the search

results.

These searches include:

CARDHOLDER SEARCH

EXPENSE REPORT SEARCH

TRANSACTION SEARCH

PAYMENT SEARCH

Note: This does not include account records that have been purged from the mainframe. If the

account record has been purged, searching for it in eZBusiness does not yield any results.

Admin user executes an EXPENSE REPORT SEARCH for any account number that is part of a

transfer chain. Whether it is a previous account or is the most current account in the transfer chain,

eZBusiness returns all Expense Reports that were submitted under any account in that transfer

chain.

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PAYMENT HISTORY

The CARD NUMBER field in the PAYMENT INFORMATION section of the PAYMENT HISTORY page allows

companies that are set up for individual billing and make payments for their cardholders, to identify the

credit card account number for the payment. Companies that have more than one Billing Account, or

have Diversion or Fee accounts, are able to identify the account number for which the payment was

made.

Note: The Admin user can also search by CONFIRMATION # and date range payment amount. If an

Admin user is performing a payment search at the company level, the ACCOUNT NUMBER field is enabled

for search. If the search is performed at the account level, the ACCOUNT NUMBER field is pre-populated

with the account number and disabled for search.

If the Admin searches for payments by any number in the chain, all payments display, but only the newest

account number appears.

ACCOUNT TRANSFER AND EXPENSE MANAGEMENT

eZCARD/MY CARD STATEMENT CARDHOLDER EXPERIENCE:

Cardholder’s financial transactions transfer to the most current account record remaining available for

Expense submission. All expense reports created under the previous account Submitted and Pending,

are moved to the New (Transferred To) account record available for maintenance and review.

Note: 1) If the Previous (Transferred From) account has a pending, submitted, or rejected expense

report containing any Cycle-to-Date financial transactions that were not transferred to the New

(Transferred To) account during the account transfer process, see a “Get copy of image”

advising the Cardholder user or Admin user that the Expense report contains transactions that are not

eligible for Expense submission is displayed.

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COMMERCIAL CARD

2) Residual financial activity posting to the Previous account, is not available in Expense Management for

Expense submission or reporting.

eZBUSINESS ADMIN EXPERIENCE:

The Cardholders Cost Center assignment is transferred to the New (Transferred To) account.

The Cardholders 1st Level and 2nd Level approvers are transferred to the New (Transferred To) account.

The Cardholders Submitted Expense Reports are transferred under the New (Transferred To)

account.

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eZBusiness offers reports to be viewed and/or exported into CSV or Space delimited file formats.

ADMIN ACTIVITY REPORTS

To view Admin Activity reports, perform the followi.ng steps:


2) Select Admin Activity Report. The ADMIN USER ACTIVITY REPORT page displays.

3) The HIERARCHY appears in read-only for Financial Institution and Company Users.

4) Select to run the Admin User Activity Report by ADMIN GROUP or specific ADMIN USER by entering

the ADMIN USERNAME.

REPORTS

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REPORTS

5) Select the CATEGORY from the drop-down list. The options include:

6) Based on the category selected, the ACTIVITY drop-down lists appropriate activities. Examples

include:

7) Select the Start Date and End Date by selecting the dates from the calendar pop-ups.

8) Select the download option, comma or tab delimited.

9) Click Download.

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10) A message box appears.

11) Click Open to view, or click Save to save the file to the local or network drive. You can then view,

sort, modify and save the report.

NOTE: This report displays only to administrative users with the appropriate access rights.

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REPORTS

ADMIN USER REPORT

The ADMIN USER REPORT gives the ability for the Admin user at the Company level with the

appropriate Security rights, to effectively monitor and manage enrolled Administrators.

The Admin User Hierarchy selection in the SEARCH PARAMETERS includes the following:

Note: At least one DETAIL TYPE must be selected in the Admin Group/Security Admin setup to display

the ADMIN USER DETAIL REPORT option on the Main Menu.

The Admin User Hierarchy selection in the report Search Parameters default to:

SYSTEM LEVEL– This option allows access to run the ADMIN USER DETAIL REPORT. This is for

System Level Admins only.

Admin can select DETAIL TYPE and choose ALL Admins in that DETAIL TYPE included in the report.

Selecting ALL provides all Admins, to include Application, System, Association, Corp, Institution

and Company Admins setup within the selected System.

Selecting the System Level Detail Type provides all Admins at the Application, System and

Association level. (This would include all Admins above the Corp/FI Level.)

Selecting the System Level Detail Type provides all Admins at the selected System Level. This

would include all System Level Admins above the Corp/FI Level. (This would not include the

Application Level Admins.)

Selecting the FI Level Detail Type provides all Admins at the Corp Level to include the Institution

Level Admins.

Selecting the Company Level Detail Type provides all Admins at the Company Level, (in a

Company Admin Group), including Admins with Sublevel restrictions.

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The Admin has the ability to choose up to five FIs, Companies or Groups with expanded

selections.

COMPANY LEVEL – This option allows access to run THE ADMIN USER DETAIL REPORT for Company

level Admins only.

System, Association, Corporation, and Institution, Company ID and Sublevel of the Company Admin

logged in. If the Company Admin has access to multiple companies, the Admin is able to select from

those companies in the drop-down list box. If the Admin has only Sublevel Access, this is restricted and the Admin is only able to view data at their level and below.

The Default with no hierarch selected is all Company Admins.

The ALL DETAIL TYPE creates a report that contains All Detail Levels according to the hierarchy of

the Admin requesting the report.

The ADMIN USER DETAIL REPORT contains the following elements and descriptions:

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REPORTS

ELEMENT DESCRIPTION

ADMIN GROUP HIERARCHY

System Choose the system level.

Association Choose the association to which the financial institution belongs.

Corporation Choose the financial institution Corporation ID.

Institution Choose the institution ID number. (For Financial Institutions only)

Company Choose the company ID number associated with the financial

institution.

Sublevel A company’s hierarchal level.

Admin Group Drop-down list for the Admin Group to include in the report.

Reset Click this link to reset the Admin Group Hierarchy selections.

SEARCH PARAMETERS

Detail Type Select the detail type of the Admin level to include in the report.

Values:

ALL-all Admins at the Application, System, Assoc, Corp, Institution,

and Company/Sublevel

SYSTEM LEVEL-all Application, System, and Association Level

Admins

FI LEVEL-all Corp and Institution Admins

COMPANY LEVEL-all Company Admins

Last Name Type the user’s last name. All last names that begin with the

specified characters display in the search results.

First Name Type the user’s first name. All first names that begin with the

specified characters display in the search results.

Username Type the user name. All user names that begin with the specified

characters display in the search results.

Email Type the user’s e-mail address.

Dept Type the department name that a user is associated with. All user

names that begin with the specified department name display in the

search results.

Business Unit Select from the Drop-down list the Business Unit you want to view

for the report.

User Profile Status Select the user’s status from the drop-down menu.

Values:

All

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Active

Inactive

Deleted

Last Login Date Select from the drop-down list the Admin user’s last login date for

the report. A calendar displays to choose a date.

Values:

Equal to

Before

After

Between

Last Login Status Select from the drop-down list the Admin user’s last login status for

the report.

Values:

All

Successful Standard

Successful SSO

Failed Standard

Failed SSO

Security Admin The Admin User that established (added/created) the Admin

User(s).

Enrollment Date Select from the drop-down list the Admin user’s enrollment date.

A calendar displays to choose a date.

Values:

Equal to

Before

After

Between

# of Days Inactive Select from the first box the value associated with the number of

days specified for the report. Type the number of days the Admin

user was inactive in the second box.

Values:

Equal To

Greater than

Download Option Select all or specific elements to include in the report.

Download Click this button to download all or specific data elements of the

report.

Configure Report View Click this button to select specific criteria to include in the report.

Search Click this button to search for the Admin user specified in the

appropriate fields.

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REPORTS

Audit Purge Reports

Admin User Purge Report

Hover Text - When the cursor hovers over the question mark

image, information text appears.

Date Select from the drop-down list, a date that coincides with the

specific report dates (up to 24 months) of the past scheduled purge

jobs/purge reports. The dates appear in descending order, from

most recent to oldest.

Report Format Select from the drop-down list the available report formats for

exporting the Admin User Purge report.

Values:

.CSV

Text

.PDF file

Export Click this button to retrieve or export the Admin User Purge

report for the report date selected in the desired report format.

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ADMIN USER HIERARCHY

You can select or display the Hierarchy depending on the Admin User Level access and enter the Search

Parameters. The user can choose to configure the report output.

The Hierarchy view displays fields according to the level of access of the Admin User Group.

System Level View

If no further Hierarchy is defined outside of the default of the logged in Admin, the user does not have to click the + button. If the Admin adds multiple selections, the user clicks the + button. The + button is clicked after each entry, up to five entries.

Perform the following steps to add additional entries:

12) Click the + button to provide another row for additional hierarchical selection. You can choose up

to five rows. The option to MODIFY or DELETE any row is provided. Click the RESET link to clear

the Admin Group Hierarchy selections.

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REPORTS

13) Admin selects a row for modification. It is brought to the top and the Admin can change and confirm

it.

Company Level View

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ADMIN USER REPORT – PURGE REPORTING

The Admin User Purge Report generates on a monthly basis when the Admin User Purge process runs.

This process is available through the Admin User Report page.

This page provides a summary of activity for the Admin User you are currently viewing.

Elements and descriptions follow:

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REPORTS

Element Description

Return to Manage Admin

User

Click this link to return to the Manage Admin User page.

Action Displays an action taken by the Target Admin User, or another user

with access to security administration.

Action Admin User Displays the Username of the user account, who took an action on the

Target Admin User’s account.

Target Admin User Displays the Username of the user account the action was taken on.

This is the username of the account you are currently viewing.

Date/Time Displays the date and time of the action.

ADMIN USER PURGE PROCESS

The Admin User Purge is based upon a configurable setting that defines the number of months from the

date the Admin user(s) is placed into a Deleted status. Once the defined number of months has been

reached, the Admin user(s) is purged. The scheduled purge job runs monthly on the third Saturday of

each month.

Note: Admin users are placed into a Deleted status once System Security selects the DELETE ADMIN

USER link on the MANAGE ADMIN USER page.

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The step action table below provides details on the evaluation steps that occur when determining if the

Admin user qualifies for the Admin User Purge process.

Step Action If… Then…

1 Evaluate the Admin User Id

The Admin user is placed into a ‘Deleted’ status

User may be eligible for the purge process.

Move to Step 2

The Admin user is NOT

placed into a ‘Deleted’ status

Admin user not eligible for the purge

process.

Stop evaluation.

2 Evaluate the new USER ADMIN

PURGE MONTHS configuration

setting.

The USER ADMIN PURGE MONTHS

configuration setting is set to ‘01’ through ‘60’

User may be eligible for the purge process.

Move to Step 3

The USER ADMIN

PURGE MONTHS configuration setting is

set to ‘99’


process.

Stop evaluation.

3 Evaluate the

number of months that have

elapsed from the date the Admin

users is placed into a ‘Deleted’

The number of months

that have elapsed from the date the Admin users

is placed into a ‘Deleted’ status is less than the

value defined within the USER ADMIN PURGE


process.

Stop evaluation.

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REPORTS

Step Action If… Then…

status MONTHS configuration setting

The number of

months that have

elapsed from the

date the Admin

users is placed

into a ‘Deleted’

status equals the

value defined

within the USER

ADMIN PURGE

MONTHS

configuration

setting

NUMBER OF MONTHS

BEFORE PURGE

field equals ‘0’

(zero).

User is eligible for the purge process.

Purge Admin User

The number of months that have elapsed from

the date the Admin users is placed into a ‘Deleted’

status is greater than the value defined within the

USER ADMIN PURGE MONTHS configuration setting

The number of months that have elapsed from the date the Admin

users is placed into a ‘Deleted’ status cannot be greater than the value

defined within the new USER ADMIN PURGE MONTHS

configuration setting; as the user would have purged when the number of months from when the

Admin users is placed into a ‘Deleted’ status equals the value

defined within the USER ADMIN PURGE MONTHS configuration

setting.

This scenario may arise in situations where the new USER ADMIN

PURGE MONTHS configuration setting is changed to a lower value

than the current setting.

Purge Admin User

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REPORT OUTPUT

You can export and save reports in the following formats:

.txt (text)

.csv (comma delimited text)

.xls (Excel)

.pdf (Adobe)

Note: PDF reports have two standard layouts and are not available for customization. You must

choose ALL COLUMNS to enable the PDF option. Refer to the DOWNLOAD OPTIONS topic for

more information.

SELECT THE DATA TO OUTPUT TO THE REPORT

The options available for view in the CONFIGURE REPORT VIEW drop-down depends on the Admin

User Group level of access as well as the logged-in Admin’s security access.

System Level Options:

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REPORTS

Company Level Options:

REPORT OUTPUT SELECTION

The USERNAME is a link on the ADMIN USER DETAIL REPORT page, and when the link is clicked, it

accesses the MANAGE ADMIN USER page for the selected user. A corresponding link is available in the

MANAGE ADMIN USER page when accessed from the report to return the user back to the USERNAME

in the ADMIN USER DETAIL REPORT.

DOWNLOAD OPTIONS

If the Admin User selects the ALL COLUMNS check box, PDF is an available download option in the

drop-down list box.

You can choose all or specific elements to include in the report by performing the following steps:

1) Check All Columns option to include all data elements of the report and click Download.

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If the Admin User selects CONFIGURED COLUMNS, PDF is not an available download option in the drop-

down list box.

2) To include only specific data elements of the report, click Configure Report View.

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REPORTS

3) After making the selections, click Save.

4) Check Configured Columns option.

5) Click Download.

TRANSACTIONS REPORT

To view transaction reports, perform the following steps:

1) Click the Commercial Card tab on the EZBUSINESS menu bar.

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2) Select the VIEW COMPANY LIST or COMPANY SEARCH to search for a company.

3) Enter the COMPANY ID or COMPANY NAME. Click Search. The VIEW COMPANY LIST page

displays.

4) Click View Hierarchy. The COMPANY HIERARCHY page displays, displaying the list of company

sublevels, if applicable.

5) Click View. The accounts display.

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REPORTS

6) From the NAVIGATION LIST, select Transaction Report.

7) The REQUEST TRANSACTION REPORT page displays.

8) From the PLEASE SELECT AN ACCOUNT: drop-down, select All Accounts (default), or select a

specific account from the list.

9) If you select All Accounts, navigate to the FROM and TO date boxes and select dates for the range. If

an individual account is selected, there are two date options, statement period or date range.

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10) Select the desired download format. The options are comma or tab delimited.

11) Click Open to view, or click Save to save the file to the local or network drive. You can then view,

sort, modify and save the report.

In the DOWNLOAD FILE FORMAT record source option on the REQUEST TRANSACTION REPORT page,

both the Corp and/or Company level ADD NEW TRANSACTION Online Request configuration

settings must be evaluated to determine if the record source drop-down list is displayed.

The following tasks provide details on the evaluation steps that occur when determining if the record

source drop-down list displays on the REQUEST TRANSACTION REPORT page:

1) Evaluate the Corp Level ADD NEW TRANSACTION configuration setting. If the Corp is set to

participate in the ADD NEW TRANSACTION service request, the record source drop-down list is

eligible for display. If the Corp is not set to participate, the record source drop-down list is not

eligible for display.

2) Evaluate the Company Level ADD NEW TRANSACTION configuration setting. If the Company is

set to participate in the ADD NEW TRANSACTION service request, the record source drop-down

list is eligible for display. If the Company is not set to participate, the record source drop-down list

is not eligible for display.

Documents

promo.republicbank.compromo.republicbank.com/pcard/refguide.pdf · i FIS uses reasonable efforts to ensure the accuracy of the material described in this manual. This manual is current