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Promising Strategies for Communicating with Community Providers Dan Baden, M.D. Clinician Communication Team Lead Emergency Communication System Office of Communication Centers for Disease Control and Prevention U.S. Department of Health and Human Services Atlanta, GA

Promising Strategies for Communicating with Community Providers

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Promising Strategies for Communicating with Community Providers. Dan Baden, M.D. Clinician Communication Team Lead Emergency Communication System Office of Communication Centers for Disease Control and Prevention U.S. Department of Health and Human Services Atlanta, GA. COCA. - PowerPoint PPT Presentation

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Page 1: Promising Strategies for Communicating with Community Providers

Promising Strategies for Communicating with Community Providers

Promising Strategies for Communicating with Community Providers

Dan Baden, M.D.Clinician Communication Team LeadEmergency Communication SystemOffice of CommunicationCenters for Disease Control and Prevention U.S. Department of Health and Human ServicesAtlanta, GA

Dan Baden, M.D.Clinician Communication Team LeadEmergency Communication SystemOffice of CommunicationCenters for Disease Control and Prevention U.S. Department of Health and Human ServicesAtlanta, GA

Page 2: Promising Strategies for Communicating with Community Providers

COCACOCA

Clinician Outreach and Communication Activity

84 partner organizations Regular conference calls Two-way communication

Clinician Outreach and Communication Activity

84 partner organizations Regular conference calls Two-way communication

Page 3: Promising Strategies for Communicating with Community Providers

CDC Clinician RegistryCDC Clinician Registry

~ 40,000 members Updates on changes and new information Over 800,000 messages delivered

~ 40,000 members Updates on changes and new information Over 800,000 messages delivered

Page 4: Promising Strategies for Communicating with Community Providers

The following changes or additions were made to CDC guidance and information during the period of July 18 to July 25, 2003.  If you have any questions on these or other clinical issues, please call our Clinician’s Information Line at 877-554-4625: WEST NILE VIRUS http://www.cdc.gov/ncidod/dvbid/westnile/surv&controlCaseCount03.htmAs of July 24, there were 12 confirmed cases of West Nile virus in humans in eight states: Alabama (1), Colorado (1), Iowa (1), Minnesota (1), Ohio (1), South Carolina (1), South Dakota (1), and Texas (5).  http://www.cdc.gov/ncidod/dvbid/westnile/clinical_guidance.htmProvides West Nile virus-related information and guidance for clinicians and public health professionals SARShttp://www.cdc.gov/ncidod/sars/testresultsc.htm Fact Sheet for Clinicians: Interpreting SARS Test Results from CDC and Other Public Health Laboratories.  This guidance was changed to note that some persons do not test positive for the SARS-COV until more than 28 days after onset of illness.  Previously this period was described as 21 days.

Page 5: Promising Strategies for Communicating with Community Providers

Clinician Specific Web PagesClinician Specific Web Pages

Smallpox, SARS, WNV Standard format for all topics Rapid access, <5 minutes in/out Links to other resources

Smallpox, SARS, WNV Standard format for all topics Rapid access, <5 minutes in/out Links to other resources

Page 6: Promising Strategies for Communicating with Community Providers
Page 7: Promising Strategies for Communicating with Community Providers

Clinician Information LineClinician Information Line

(877) 554-4625 24/7 service Staffed by clinicians Links to S&L HD Links to CDC Clinicians Smallpox, SARS, Monkeypox, WNV

(877) 554-4625 24/7 service Staffed by clinicians Links to S&L HD Links to CDC Clinicians Smallpox, SARS, Monkeypox, WNV

Page 8: Promising Strategies for Communicating with Community Providers

Satellite BroadcastsSatellite Broadcasts

Targeted at Clinicians Live and archived versions CME option Mechanism for answering questions

Targeted at Clinicians Live and archived versions CME option Mechanism for answering questions

Page 9: Promising Strategies for Communicating with Community Providers

Other ResourcesOther Resources

Epi-X Health Alert Network

Epi-X Health Alert Network

Page 10: Promising Strategies for Communicating with Community Providers

CDC Communications Leadership Team

Information Management Team (IMT)

Web Team (WT)

Communication Monitoring and Research Team

(CMRT)

EMERGENCY COMMUNICATION:

Communication Teams

Department of Health and Human Services

Assistant Secretary for Public Affairs

Hotline Team (HT)

Health Education

Team (HET)

Public Health Communications

Team (PHCT)

Media Team (MT)

Clinicians Communications

Team (CCT)

Federal Governmental

Communications Team (FGCT)

Sept. 2003

Director’s Emergency Operations Center

(DEOC)

Emergency Communication

Coordination Center (EC3)

Page 11: Promising Strategies for Communicating with Community Providers

Communication Activity ECS - SARSCommunication Activity ECS - SARS

Triaged and handled 10,166 press calls 12 press releases; 21 telebriefings/news conferences

The Public Response Hotline answered 34,229 calls and received 3,450 emails

17 million page views on CDC SARS web site Highest: nearly 4 million page views Apr. 20-26

Monday, March 17, 2003 – Saturday, July 12, 2003

Page 12: Promising Strategies for Communicating with Community Providers

Clinician Communication Activity - SARSClinician Communication Activity - SARS

Conference calls with COCA partners: 5 16 weekly updates via Clinician Registry

(<500,000 individual messages) Satellite broadcasts on SARS: 2

(~105,000 participants) 2,079 calls answered by Clinician Information Line

Monday, March 17, 2003 – Saturday, July 12, 2003

Page 13: Promising Strategies for Communicating with Community Providers

CLINICIAN COMMUNICATION TEAMCLINICIAN COMMUNICATION TEAM

Clinician Outreach and Communication Activity (COCA)

Clinician-specific Web pages Clinician Registry Clinician Information Line (CIL) Satellite broadcasts and other resources

Clinician Outreach and Communication Activity (COCA)

Clinician-specific Web pages Clinician Registry Clinician Information Line (CIL) Satellite broadcasts and other resources