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Project UpdatePresentations:

Communicating ProgressME EN 4000

Fall 2005

April A. Kedrowicz, Ph.D.

Director, Center for Engineering Leadership

(CLEAR Program)

a.kedrowicz@utah.edu

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Update Presentations: Overview

Progressing to the update presentation

Structuring the update presentation

Delivering the update presentation Preparing slides for the update

presentation

Answering questions after the updatepresentation

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Update Presentations: CLEAR

Progression

Year Theme Concepts/Skills

Freshman Description

Information

Organization, delivery, and

visual aids

Sophomore Persuasion Oral proposals

Audience analysis and

adaptation

Junior Interpersonal

Communication

Conflict resolution

Effective meetings

Senior Evaluation Specificity

Brevity

Critical listeningCritical feedback

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Update Presentations: Structure

Introduction

Provide a bottom line statement

Preview primary results

Body Discuss results in detail

Provide technical and/or mathematical information

Conclusion Summarize key results

Provide an overview of future plans

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Update Presentations: Delivery

Physical Delivery

Posture

Gestures

Movement Eye Contact

Vocal Delivery

Volume

Inflection

Rate Pauses

Enunciation

Pronunciation

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Update Presentations: Visual

Considerations

Slide Preparation

Visible information

Appropriate content

Consistentpresentation of

information

Slide Use

Revealed

appropriately

Referencedappropriately

Maintained audience

focus

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Progress Presentations: Question

and Answer Guidelines

Plan for questions and formulate answers

Use Q&A to refine your message

Use Q&A to clarify confusion Welcome questions

Repeat a question if others did not hear it

Close the Q&A component

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Update Presentations: Summary

Put it all together present, listen, and

provide feedback

Include bottom line statement, technical

details, and future plans

Incorporate effective delivery techniques

Prepare and use Power Point effectivelyAddress questions respectfully and

completely

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Critical Listening and

Critical Evaluation

Tips for Providing EffectiveFeedback

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Listening is Important

Listening is a difficult process

Cost of poor listening is high

Good listening is key to effectiveleadership

Good listening enables effective message

evaluation and feedback provision

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Listening is Challenging

Attention problems

Fast thinking

Overload

Entertainment factor

Pseudolistening

Inference-making problems

Snap judgments and silent arguing

Attributional errors

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Critical Listening Tips

Be focused

Listen for concepts and ideas

What are the key ideas?

What is NOT said?

Organize what you hear

Make connections

Listen for patterns, transitions Evaluate

Evaluate evidence carefully

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Critical Questioning Tips

Request clarification

Use analytical questions

Address ethical issues and valuesAsk for developments and extensions

Be tactful!

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Feedback Responses and

Evaluation

Be specific and clear

Support comments with evidence

Separate the issues from the people Soften negative messages

Pose situation as mutual problem

Use good timing Use proper delivery

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Critical Listening and Critical

Evaluation: Summary

Listening is an on-going and activeprocess

Listening is challenged by attention and

inference-making problems Critical listening demands focus,

organization, and evaluation

Critical questions increase understanding

Critical feedback and evaluation must beproperly timed and delivered