Project Status Update - Granicus

Project Status Update

Intelligent Transportation Systems (ITS) Computer Aided Dispatch (CAD/AVL)

January 12, 2015

Operations, Planning & Safety Committee

capmetro.org | ITS CAD/AVL Project 1

ITS CAD/AVL Project – Stages

• MetroRapid Route 801 & 803– Dispatching through OrbCAD system

– Vehicle maintenance within acceptable performance rates

– System availability at 99.99%

– DMS performing well – added additional monitoring capabilities

– TSP performing well – 593,913 extensions granted (through 12/31)

– Stage Acceptance Complete

• MetroRail Conversion– OrbCAD GPS Location Feed operational with RailComm Dispatch System



– DMS performing well – added additional monitoring capabilities

– Stage Acceptance Complete


ITS CAD/AVL Project – Stages

• Fixed Route– First Transit (NOPs) Installations 07/21/2014 – 08/29/2014 – 99 vehicles

– McDonald (2910) Installations 09/02/2014 – 11/14/2014 – 268 vehicles

– Dispatching through OrbCAD system



– System Acceptance Testing Completed – 12/19/2014

– Burn In 01/26/2015 – 02/25/2015

– Stage Acceptance – 03/23/2015

• ITS CAD/AVL Project Close-out– Xerox Project Close-out – 03/23/2015

– Steering Committee Approval for Project Close-out 03/26/2015


Xerox Major Task/Milestone Deliverables


ITS – Project Financials

capmetro.org | ITS CAD/AVL Project5

Total Contract Value : $17,548,950 Total Payments: $10,004,580 (through 12/31/2014)

ITS CAD/AVL Project – Efficiencies

• Improved Operator Satisfaction

– Operators no longer have to manually set Route/Block displays.

– Operators no longer have to manually log on to farebox.

– Data messaging extremely helpful to quickly notify dispatchers.

• Improved Dispatcher Satisfaction

– Seeing location of buses.

– Reduced radio traffic using data messaging.

– Data messaging helpful to quickly notify individual operators and groups.

– Priority messaging of voice calls from operators.

– Run Dispatch can send extra work messages and get acknowledgement from operators without going through Radio Dispatch.

– Dispatchers have real-time access to actual Pull-Out times of individual Blocks.

– Detour information is readily accessible by operators using the detour function.

– Detour information may be disseminated by route or geographical using the detour function.

– Detour information may be stored for known events and reused.


ITS CAD/AVL Project – Efficiencies

• Improved Field Supervisor Satisfaction

– Seeing location of buses.

– Using playback to correct training issues or respond to customer concerns.

• Improved Customer Service

– CS agents have access to vehicle location and can assist customers when they are checking on the status of a route.

– CS agents have been able to address customer claims of early departure using the route play back feature.

– CS has less dependency and need to communicate with Dispatch.

• Improved Integration

– Incident Forms automatically generate work orders in Spear.

– Incidents Forms automatically generate notifications of system-wide incidents and possible schedule data errors which can be researched to improve timepoints.

– Supervisor and Security vehicles are now visible on the AVL map.

– RSA timepoint data may now be mined for pinpoint accuracy by Planning to refine and improve our existing schedules and routes.


ITS CAD/AVL Project – Samples










ITS CAD/AVL Project – Product Enhancements• ITS CAD/AVL Project Funded

– APC Quantity Increase

– Extra Work Module

– Schedule Import Process Improvements

– Google AVL Map

– Enhanced integration with Farebox for Fareset

– Security Incident Alerts

– CARTS AVL Integration

– Custom Reports

• MetroRapid Project Funded

– Custom Reports

– Additional DMS for North Lamar

– MDT Headway Monitoring

– TSP Tuning


New Version of Schedules & Maps

1. Link to service alert info for this Route/Direction/Service Type:

capmetro.org | Schedules & Maps14

New Version of Schedules & Maps

2. Click on detours and closed stops to zoom to them on the map

capmetro.org | Schedules & Maps15

Real Time Roll Out Phase I

• February 25th

– Additional 90% of Fleet

– Open Source Data

• Texas.gov

• COA

• CM website

capmetro.org | Marketing16

Real Time Roll-Out Phase I


Real Time Roll-Out Phase IDesktop


Sort by Route or Sort by Stop

Real Time Roll-Out Phase IMobile Site


Sort by Route or Sort by Stop

Real Time Roll-Out Phase IMobile Site


Marketing and Communications Strategy

Documents

Project Status Update - Granicus