Service offering by wipro

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Project ReportON

WIPRO LTD.

STUDENT UNDERTAKING

Overview

Wipro Technologies is the global technology services division of Wipro Ltd. (NYSE:WIT). Wipro offers a full portfolio of services across industries, delivering measurable business benefits for their customers with six sigma consistency.

Who is WIPRO

Ranked as 7th best software services company in the world by Business Week (Infotech 100, November 2002), Wipro serves over 300 global leaders including Boeing, Nationwide, Ericsson, Toshiba, Cisco, Seagate, Putnam Investments, United Technologies, Best Buy, Digital, Friends Provident, IBM, Microsoft, NCR, Thames Water, Transco and Sony.

From the first day in dealing with Wipro, there's been nothing but quality, character, highest integrity, highest quality work. As a joint venture, you wouldn't find a better partner. As a supplier, you wouldn't find a higher quality partner.

Some quick facts about Wipro:

India's most valuable company (Business Today, 2001).

Listed at NYSE (WIT). Part of the TMT (Technology-Media-Telecom) Index of the New York Stock Exchange.

Over 20 years of IT Consulting, Systems Integration and Engineering Services experience.

30 offices worldwide, 18,000 IT practitioners and domain consultants.

More than 300 customers across USA, Europe and Japan (50 of these are Fortune 500 companies) .

USD 736Mn revenues (Year 2001-2002), Cumulative Annual Growth Rate (CAGR) of 45% over the last five years .

Quality leadership: Most mature Six Sigma program in the industry. World's first PCMM, CMMi and CMM level 5 company.

HISTORY

Founded in 1945, Wipro has diversified into Information Technology, Consumer Care and Lighting, Engineering and Healthcare. Wipros diversification into IT happened in 1980 and since then there has been no looking back. Wipro had revenues of USD 736Mn in March 2002.

1980:Diversification into Information Technology

1990:Incorporation of Wipro-GE medical systems

1992:Going global with global IT services division

1993:Business innovation award for offshore development

1995:Wipro gets ISO 9001 quality certification, re-certified twice for mature processes

1997:Wipro gets SEI CMM level 3 certification, enterprise wide processes defined

1998:Wipro first software services company in the world to get SEI CMM level 5

1999:Wipro's market capitalization is the highest in India

2000:Start of the Six Sigma initiative, defects prevention practices initiated at project level

2001:First Indian company to achieve the "TL9000 certification" for industry specific quality standards

2001:World's first PCMM Level 5 company

2001:Ranked 87 among 100 best performing technology companies globally (BusinessWeek, June 2001)

2002:Worlds first CMMi ver 1.1 Level 5 company

2002:Ranked the 7th software services company in the world by BusinessWeek (Infotech 100, November 2002)

Milestones

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An estimated 94% of companies without a tested crisis plan go out of business after a severe loss of service.

With increased dependency on IT Infrastructure to run business effectively and efficiently, organizations need to know how to protect the business if the IT Infrastructure fails. 'Disaster-Recovery Plans' articulate the means to protect organizations in case of such eventualities.

Wipro offers a comprehensive solution that helps organizations face any eventuality of this kind and ensures that organizations recover smoothly from the disaster in the shortest possible time

The offering covers:

Study of the existing IT Infrastructure set-up at various sites of the organization and of the existing disaster recovery practices.

Identification of threats to the services, arising out of the faults in IT products and services of the organization.

Conducting Risk Analysis and Business Impact Analysis (BIA) of various threats to the resources/functions and categorizing the risks based on the impact.

Designing and recommending solutions to cover the resources from the threats (risks).

Implementation of the recommended solutions including hot sites, high availability solutions, networks and storage systems

Executive Profile

Azim Premji

Azim H Premji

The Chairman of Wipro Corporation

An alumnus of Stanford University, USA, Mr. Azim H Premji joined Wipro in 1966 at the age of 21.

Under his leadership, a Rs.70 million company in hydrogenated cooking fats has grown to a $500 million diversified, integrated corporation in services, technology products and consumer products with leadership positions in the businesses it is in.

A role model for young entrepreneurs across the world, Mr. Azim Premji has integrated the country's entrepreneurial tradition with professional management, based on sound values and uncompromising integrity.

Mr. Azim Premji's strength lies in bringing together and building charged teams of high potential, high performing people. His vision and pragmatism have helped Wipro Corporation become the 2nd most competitive and successful company in India as rated by Business Today, a leading business magazine in India. Wipro in terms of market capitalization is among the top 10 corporations in India.

Mr. Premji very strongly believes that the most important contributors to Wipro's success have been the articulations and faithful adherence to core values, a shared vision for the future, identification and development of Wipro leaders through clearly defined Wipro leaders' qualities.

A hands-on business leader with standards of excellence in everything that the corporation does, Mr. Premji is almost fanatical about delivering value to customers and his willingness to sacrifice business and profits to hold on to "Our Promise".

Mr. Premji was the prime mover behind Wipro's decision to achieve "Six Sigma" status. In his address to the top management of Wipro Corporation on May 2, 1997, he said, "The end objective of our 'customer-in' concept is that we want to build the voice of the customer in our products and services. This is opposite to the concept of 'product-out', which is the way the world has been operating for some time." In this journey of achieving the near defect-free products and services, Mr. Premji is very clear that as a world class organization, what Wipro needs to be concerned about is the process, not merely the results.

Vivek Paul

Vivek Paul is Vice Chairman of Wipro, Ltd. and the President of its Wipro Technologies Division, based in Mountain View, CA.

Wipro Technologies is a global information technology, product development/maintenance, and business process solutions provider with over 18,000 employees and offices in 30 locations around the world. Wipro Technologies contributes more than 90% of the profitability of Wipro, Ltd., a $7b market cap corporation.

Since assuming this role, revenues at Wipro Technologies have grown at over 45% a year and operating profits have grown at over 50% a year, compounded, catapulting it into the Business Week Global Infotech 100, and allowing a successful listing on the New York Stock Exchange.

Mr. Paul brought a strong focus on values, building human capital and establishing leadership in quality processes. This focus transformed Wipro to become a leader in its field with the widest range of services, recognized quality leadership, and a transforming workforce that went from coding to complex program management to consulting and architecting. Leading analyst research firms Gartner and META rate Wipro as the leader in the offshore application outsourcing market and a high quality solution provider who has moved up the value chain. Recently Butler Group , a research firm focused on the IT market, quoted in one of their reports that - "Wipro is well placed to compete with the largest players, having established an enviable reputation for the quality of its delivery and the value it brings to its business relationships".

Prior to this role, Mr. Paul was based in Milwaukee, WI, and ran GE's Global CT (Computerized Tomography) Scanner business with nearly $1 billion in revenues, reporting directly to the current Chairman of GE. Mr. Paul drove productivity through developing a design and build capability in China for the economy range, drove design cooperation across development teams in France, Japan and the US to step up the pace of new product introductions, and launched breakthrough products through the pioneering application of Six Sigma techniques. This success was noted by the business bestseller book, Six Sigma.

Prior to this role, Mr. Paul was President and CEO of GE's medical equipment joint venture with Wipro. Mr. Paul was part of the venture as a new start-up, to its becoming a global design and manufacturing base for ultrasound equipment, as well as a leader in the distribution and service of medical imaging equipment in the South Asian markets.

His efforts in all three roles (Wipro, Wipro GE and GE) have been noted in the business media (Business Week, Economist, Forbes, Fortune, NYT, WSJ, etc.) and have been used as case studies at leading business schools (Harvard, Wharton, Insead, etc.). A January 2003 segment in Business Week cited Wipro as "the live wire in Indian high tech", and a February 2003 issue of Economist mentioned "Wipro aspires to be a global force in the IT industry". Fast Company reported after visiting Wipro in its February 2003 issue "there are certain moments when you can see the future with such clarity that it nearly takes your breath away".

Prior to working at GE, Mr. Paul worked at Bain & Co., Boston, a leading strategy consulting firm and at PepsiCo Inc., Purchase, NY in their M&A area. Mr. Paul received an MBA from University of Massachusetts at Amherst. He received a Bachelor of Engineering degree from B.I.T.S., Pilani, India in Electrical & Electronics Engineering, where he was also Captain of the Swim and Waterpolo teams.

Mr. Paul is a member of the Board of the California Chamber of Commerce, and Vice Chairman of its Technology Committee. He is a member of the B.I.T.S Senate, on the advisory board of Stanford University's Radiology Department and a charter member of The Silicon Valley Indus Entrepreneurs Organization.

WIPRO Infrastructure

Wipro is geared for global delivery with offices and development centers that span the globe.

Locations spanning the globe

27 offices worldwide Over 1,450,000+ sq. ft. of development facilities 30 development centers worldwide

state-of-the-art communication facilities

Wipro provide multi-site services to global customers and have the relevant experience, processes and methodologies for a successful transition. Robust business continuity plans are in place for data, systems and people

WIPRO VISION Business Leadership

Among the top 10 Information Technology Services companies globally and# 1 Information Technology company in India.

Customer Leadership

The #1 choice of the customer through innovative solutions and Six Sigma processes.

People Leadership

Among the top 10 most preferred employers globally by creating an environment of empowerment, intellectual challenge and wealth sharing.

Brand LeadershipWipro Brand to be among the top 5 most admired brands in India

QUALITY AT WIPRO

Quality consulting and software quality

At Wipro, quality is like integrity - non-negotiable. Wipro pursue quality with a missionary zeal and have put in place robust processes to ensure that Wipro deliver quality with six-sigma consistency. Veloci-Q, our holistic, enterprise wide quality approach integrates multiple quality processes like Six Sigma, SEI CMM, PCMM and CMMi to deliver measurable business benefits with enhanced productivity upto 35%, cost savings upto 35% and faster time-to-market upto 75%.

Salient features of our quality program

Most mature Six Sigma program in the industry-ensures that 91 % of our projects are completed schedule, much above the industry average of 55%

Worlds first company to be awarded PCMM Level 5 and CMMI Level 5

Worlds first SEI CMM ver 1.1 Level 5 software services company

Defect preventation-post release defect rates at less than 0.2 per KLOC, amongst the lowest in the industry

Cycle time reduction due to lower rework rate

Cost of failure avoidance and high project visibility

What it means for customers

The assurance that quality will never be compromised be it product, process or service quality. That's why Wipro is preferred partner for global leaders such as Thomas Cook, nPower, Home Depot, Seagate, Lucent, Nokia, Eastman Chemicals and 300 others

IT services

Application Development & Maintenance

Architecture Consulting

Business-t0-employee(B2E) solution

Business intelligence &data warehousing

Business Process Management (BPM)

Content Management

Customer relationship management (CRM)

E-Business

Enterprise resource planning (ERP)

E-procurement & b2b Marketplaces

Enterprise security

Package selection and implementation

System integration

Supply chain management

Enterprise application integration

Technology infrastructure services

IT Service offering by Wipro

Application Development & Maintenance

Designing and developing innovative solutions is Wipros forte. With 15 years of experience in application development, Wipro creative ideas, proven frameworks and experienced professionals deliver ground-up, but state of the art software solutions that address customer needs. Wipro combines best-of-breed technologies with the still-valuable components of legacy systems to help its customers accomplish business goals.

Wipro services in these areas are focussed on:

Application development

Migration and Customization

Enterprise Application IntegrationApplication maintenance

Application development

this includes Turnkey web based, client server and wireless application development and enhancements to legacy applications

Migration and Customization. This includes:

Version upgrade services,

Database migration,

Language migration,

Reengineering,

Functionality upgrades

Porting

Enterprise Application Integration

Enterprise Application Integration (EAI) creates a unified electronic business environment across the extended enterprise, integrating existing applications with business processes, even as it enables seamless interaction between customers, partners and suppliers. Wipro has developed powerful EAI systems that integrate business strategy with technology

Application maintenance

Wipro offers its clients, 24x7 application sustenance and enhancements. They have over 10 years of experience in remote maintenance of IBM mainframe and Client/Server applications. Our 5000-person years expertise covers a wide range of applications, which are remotely maintained through Offshore Development Centers in India.

Architecture Consulting

To deliver the expected returns to a business, IT initiatives need to be in synergy with an organizations strategic objectives. Wipro's Enterprise Information Architecture services help clients assess different technology strategies so that organizations are able to align their technology initiatives with their business strategy. These services support an organizations IT initiative by providing strategic, architectural, operational and implementation planning.WeAVe Methodology

Wipro with its proven experience has developed WeAVe, a unique methodology that helps enterprises to align their IT objectives with business goals. Wipro's Evolve / Architect / Validate (WeAVe) process model represents the typical base methodology used in the consulting engagements with clients. This is a proven methodology that brings in the best practices in the technology areas as well as optimizes the cost factors by its ability to offshore a lot of work in different phases

The Wipro Solution

Business-t0-employee(B2E) solution

Wipros B2E Services help organizations establish an agile collaborative workforce to enhance productivity

Competing in a global knowledge economy, organizations today are looking to deliver enabling services for agile workforce management. Wipro, help you do just that with Self-Service, Collaboration and Knowledge Management. Many organizations across geographies have benefited from their B2E Services with reduced operating costs, streamlined processes and enhanced employee productivity. For instance, Wipro helped a large utilities organization in the UK with a backend independent B2E solution to streamline and web-enable their existing people processes to improve employee productivity.

Backend Independent B2E solution to streamline existing processes

The Customer One of the largest utilities organization in the UK, this organization, with about 14,000 strong work force worldwide, was looking to automate their people processes through employee and manager self-service. They had not decided on whether to upgrade existing PeopleSoft implementation or move to SAP ERP

The Challenge In the organization, some of the processes were performed manually while few others were automated through disparate systems in different departments. Understanding current business processes was difficult due to lack of documentation. The proposed solution had to support different operating systems existing. There was a total lack of ownership of data due to poor integration and different vendors supporting different applications Moreover, managing a cultural change in the way employees worked some of the employees had been using existing system or manual processes for more than 15-20 years - was a challenge.

The Solution The IT and HR teams from the customer organization evaluated a number of best of breed solutions available in the market and finally selected i-Desk for e-Enabling their people processes over others because of some apparent advantages i-Desk would provide them.

Organization could go for a phased deployment with i-Desk - based on open standards and proven state of the art technologies (J2EE, XML, JMS, JCA)

I-Desk provided independence from the backend ERP integration was achieved using asynchronous batch updates giving the organization the flexibility to change backend ERP any time without affecting self-service applications.

Customized user interface enabled the organization to retain its corporate intranet look and feel and enforced corporate branding.

i-Desk leveraged existing infrastructure such as Lotus based mailing system for notifications and LDAP for user authentication.

Business intelligence &data warehousing

Wipros success stories in the area of Business Intelligence and Data Warehousing span a wide spectrum of solutions and organizations. Their team represents a pool of diverse technology skill sets including Data Acquisition, Data Quality, Data Modeling, Meta Data Repository, Data Management, Data Mining and OLAP.

Wipro offer our customers the advantage of a rich portfolio of reusable frameworks, including

e-business intelligence,

CRM Data Warehouse,

Enterprise BI Consulting,

ERP Analytics

Managed Services,

Re-engineering

Supply Chain Intelligence ,

Teradata

e-business intelligence

cybermineCybermine is a comprehensive framework that enables e-business intelligence for organizations. It provides powerful business insights and helps them build lasting relationships with customers.

Cybermine offers a framework and methodology for

Data Cleaning and ETL

Data Access, Analysis and Reporting

Integration with external data and business databases

Cybermine's features include:

e-customer Analytics: Organizations are provided with a precise, 360 degree view of online customers. Customers are profiled based on their demographics, browsing behavior, purchase history, etc. This helps in the measurement of customer attrition rate, customer profitability, etc.

e-marketing and e-sales: This feature allows organizations to develop focused marketing strategies to target customers effectively. Target marketing is enabled through analyses of market segmentation, cross-sell/up-sell opportunity identification, lead qualification, measurement of online campaign effectiveness, prediction of customer propensity to buy, shopping cart analysis for product/category management and measurement of sales organization performance.

e-services: This feature aims at providing the answer to that vital question: How effective is my e-business? This is effected through analyses of the effectiveness of online services, measurement of customer satisfaction levels, analysis of customer complaints, etc.

e-personalization: This allows the definition of intelligent rules that are used to personalize content based on visitors' browsing behavior.

Site Management: This provides a set of analyses that provide insights into web site activity. This in turn helps improve web site effectiveness and manage future growth.

CRM datawarehouse

A customer centric data warehouse that provides a unified view of customer data is the backbone of any successful CRM application

Their CRM Data Warehouse solution combines our expertise in CRM with extensive experience in Data Warehousing.

Their analytical CRM Data Warehouse solution framework offers the following:

Integrated customer views across applications, channels, geographies

Solution architecture including ODS and customer centric data warehouses to handle synchronous and asynchronous touch points

Focus on Data Cleansing, Match & Merge and ETL to integrate customers

Customer centric data model to capture and track customer product holding, product usage, contact history and events

A well defined process model for design, development and implementation

Phased iterative implementation methodology

Some key applications supported by this framework are:

Integrated view of the customer (irrespective of the different sources of information)

Campaign Performance Analysis

Customer Segmentation Analysis

Customer Churn Prediction

Customer Loyalty Analysis

Customer Profitability Analysis

Cross-selling and Up-selling

Enterprise BI Consulting

The ability to make fast, reliable decisions based on accurate and usable information is essential to most business enterprises. Wipros Enterprise BI (Business Intelligence) Consulting provides integrated solutions that empower knowledge workers to access data from existing production databases and applications across the enterprise using the power of advanced data warehousing and decision support solutions and services.

Building an effective BI solution involves a considerable amount of effort to ensure usability and value to the business enterprise. At Wipro we understand this more than anyone else and make certain that our BI solutions are aligned with the business vision of the enterprise. We do this through the BI Consulting framework which provides a roadmap, wherein we Assess, Strategize and finally Architect solutions that minimize project time frames while addressing critical business needs. Wipro also offers re-engineering services of the BI architecture and optimization.

Business Benefits:

Hard savings via Data Mart consolidation and using a common EBI/EDW infrastructure.

Improved business information access for decision making by providing streamlined information flow.

Reduced Total Cost of Ownership (TCO), thereby increasing the Return on Investment (ROI).

Provides a platform for the Corporate Performance Management (CPM) initiatives like Balanced Scorecard and Integrated Analytics.

Value Delivery from Wipro:

Full-time, dedicated consultants and architects specializing in Enterprise BI Consulting & EBI/EDW Architecting.

Vast experience in consulting, architecting, implementing and managing large BI/DW projects across industries.

Comprehensive Framework for Consulting and Architecting

Re-Usable Artifacts (guidelines, templates, questionnaire)

Architecture Best Practices

Seamless integration of Consulting & Integration Services

Rich Experience in

End-to-end implementation of Enterprise Data Warehouse

Enterprise Data Modeling

Enterprise Metadata Management

ERP Analytics

How do you maximize the ROI from your ERP system? The answer to this question might just lie outside your ERP system.

The answer lies in a system that provides faster and consolidated view of enterprise-wide Information and packs in the ability to flexibly analyze it. Data Warehousing provides the answers with an application environment consisting of a dedicated database drawing on diverse data sources, designed to support advanced query and analysis capabilities.

Wipro offer the ERP Data Warehouse solution to integrate strategic information from ERP, legacy systems, and external data sources into a robust decision support environment.

Wipro Offerings

Process model for building and implementing the ERP data warehouse solution

Customized solutions using leading data warehousing tools and ERP product suites like SAP Business Information Warehouse

The Wipro Advantage

Flexible, cost-efficient and surefire ERP analytical solution based on strong data warehousing and ERP fundamentals

High performance, scalable and extensible solution through best-of-breed technologies and robust architecture

Faster development through an established framework for implementation of ERP data warehouse projects

Leveraging our technology relationships with leading players like SAP, Oracle, Informatica, Cognos, etc.

Managed servicesBI&DW Managed Services from Wipro:

The need for Managed Services

In a short space of time, many organizations have realized the strategic business rewards of placing all or part of their IT function and Business Processes into the hands of a specialist Managed Services supplier. This allows them to concentrate on what they know best - their core business and how to maximize performance while minimizing costs. Managed Services has become central to the business strategy of many organizations and all too often defines how well a company can compete in the global market place. One of the key areas where many customers are looking for IT support is in the area of Data Warehousing & Business Intelligence. With our extensive experience in data warehousing applications and infrastructure management, we have leveraged on the skill sets acquired to offer clients DW&BI Managed Services.

Some of the highlights of these services are:

Wipro provides safe, reliable solutions that suit, transform and add value through efficient use of technology to deliver tangible business benefits to its customers

Service Level Agreement based contracts that share commercial risk as well as rewards

Form partnerships that provide a logical way forward working with customers towards a shared vision and objective

Reduction of total cost of ownership.

Flexible execution models onsite, offsite, onsite/offsite-offshore

Well-defined processes to manage transition and ongoing management

Wipros delivery strength:

325 consultants in the DW&BI space.

Proven track record ( 50 + satisfied customers) combined with a global presence makes us a favored partner in providing BI&DW Managed Services

Reduction in total cost of ownership by consistently improving productivity.

Scalable solution to meet the future demand and capacity

Strong relationships with hosting partners

Vast expertise in remote management of IT infrastructure along with application development makes us a one stop shop for many a customer.

Wipros large pool of talent helps in ensuring a quick ramp up for the customer.

Domain specific DW&BI teams.

Ready to use frameworks; this will help in bring down the cost, effort and timelines.

Wipro has tied-up major BI/DW tool vendors; this helps in bring down the cost of the tools and getting good quality technical support.

Solid Support Level Agreement (SLAs) to provide quality service

Re-engineering

Organizations are increasingly feeling the need to make their Business Intelligence applications "current". This allows these applications to be used to analyze, manage, manipulate and effectively control how businesses disseminate and leverage information to competitive advantage.

Wipros services for re-engineering of Data warehousing / Business Intelligence applications include:

Study of existing Data Warehouses / Data Marts

Gap Analysis

Technology / Tools evaluation and recommendation

Roadmap for re-architecture/ re-engineering services

Architecture and implementation of the solution

Their deliverables include the following:

Refining the Data Warehouse / Data Mart architecture and Data Model

Introducing data from new source systems to existing Data Warehouses / Data Marts

Building a systematic process for explicit capture and management of Metadata

Integrating geographically spread data warehouses on the same or diverse platforms into an Enterprise Data Warehouse

Integration of external vendor supplied data with the customer's Data Warehouse / Data Mart

Integration of various data (CRM, Web, ERP, Legacy data) into existing Data Warehouse / Data Mart

Migration and implementation services

Performance tuning and upgrades

Supply chain intelligence

Application of BI to various Supply Chain Management (SCM) functions and product life cycles on a strategic scale to optimize the results of these functions by means of enhancing the ability to produce cost effective products. Leading ERP and SCM systems have been proven useful in automation of transaction related processes of the supply chain, however these systems have not provided the ability to adequately analyze the operational effectiveness across the supply chain. Current day supply chains are extremely complex environments whose operating state can affect company's ability to operate effectively and profitably.

It has become essential to closely examine and measure the effectiveness of supply chain processes in taking intelligent decisions. Supply Chain Intelligence (SCI) offers the mechanisms that facilitate this view.

SCI requires the ability to analyze products, processes, components, and materials. This demands a data integration infrastructure, which provides capability to extract, transform and load data acquired from multiple enterprise sources like :

ERP source data

SCM source data

CRM source data

Customer data

Supplier data

Product manufacturing / testing data

Quality management data

Shop floor manufacturing data sources

Legacy system data sources

Data from online industry trading exchanges

Market places & auction

Demographics and marketing data purchased from third party data suppliers.

Wipro's consulting framework for SCI includes conceptualizing, architecting and integrating solutions. The service spectrum includes

Data Cleaning and ETL, Data Access,

Analysis and Reporting,

Integration with external data and business databases,

Determination of Key performance indicators.

Apart from these service offerings Wipro also help customers in strategizing for real-time closed loop analytical information aiding business process optimization and intelligent decision-making.

TeradataTeradata Solutions

How do you trade off between scalability and performance issues as Data Warehouse size grows from Gigabytes to Terabytes?

The answer lies in Wipro's solution offering in Teradata Data Warehousing. It is a unique blend of Wipro's expertise in Business Intelligence solutions and the power of the Teradata Database, which offers a high degree of parallelism, uses a standard access language for complex query performance and promises a simplified administration for all mission critical applications.

Services

Wipros spectrum of Services in Teradata Data Warehousing is a testimony to their extensive expertise in architecture, design and implementation of Data Warehousing solutions, using the Teradata platform. These Include:

Data Warehouse Planning Services

Data Warehouse Design and Implementation Services

Data Warehouse Usage, Support and Enhancement Services

Tool evaluation & recommendation for Teradata Data Warehousing

The Wipro Advantage:

Road map for Data Warehousing implementation using Teradata

Harnessing our technology relationships & alliances with leading vendors like Oracle, Informatica, Cognos, Microstrategy etc.

Value for money solution offerings based on our extensive experience in Data Warehousing & Business Intelligence field

Migration services from other Databases to Teradata

A team of Teradata Certified Professionals

Business Process Management (BPM)

Wipro's Business Process Management Framework

An organizations ability to adapt to fast changing business requirements and its ability to optimize turnaround times defines its competitiveness. Increasingly Global operations make business processes more complex and organization management more challenging. Traditional business practices need to keep pace and upgrade with newly evolving business models to meet time and logistic constraints such as reduced delivery times and higher customer service levels.

Business process automation holds the key to lowering the cost of doing business, enhancing productivity and to serving a widely distributed and fragmented customer base. Two basic features of a Business Process Automation system are that it increases control over the business flow and increases the accountability of the system.

A Business Process Automation/ Workflow solution holds the key to sharing work and information seamlessly with partners, vendors, external customers and internal customers alike. Global Operations and synchronization across geographies can be made faster by consistent and well managed processes. A comprehensive Business Process Automation and Management solution leverages the legacy systems, integrates with external applications and integrates with best of the breed products for that Industry.

Wipro's Flow-briX is a comprehensive Business Process Management and Analysis framework. Highly customizable and extendible, Flow-briX is a framework not just to enhance process efficiency in your organization but relate it to the larger goals of customer service, cost reduction and adaptability .Flow-briX being a framework can be employed to build customized solutions at the cost of buying one from the market.

Content Management

With the glut of information enterprises have, effective Content Management and the use of Portals have become very crucial in maintaining a uniform flow of relevant information. Keeping this in mind, Wipro has established a Competency Center to offer e-business Solutions for Enterprise Portals, Content Management, Document management, Workflow and Knowledge Management.

Wipro has executed a number of projects and has partnerships with the portal and content mngt. Technology providers including Interwoven, Documentum, Vignette, Divine, FileNet, Plumtree, BroadVision, ATG Dynamo, BEA Weblogic, IBM Websphere suite, iPlanet Portal Server and BEA Weblogic. These alliances combine Wipro's e-Business consulting and industry expertise with that of the partner's.

With the business and technical experience gained, Wipro's EP&CM group offers complete "end-to-end" portal consulting and CM services, including on-site business and technical needs assessment, development and integration services, and partial and total outsourcing of application implementation, maintenance and migration.

Customer relationship management (CRM)

Wipros CRM solutions help customers address a variety of CRM implementation issues in areas like customer retention, account management, campaign management or call center interactions, and devise strategies to increase revenue, productivity and customer satisfaction. These strategies are then brought to life by carefully choosing the right package solution, orchestrating a pinpoint execution, and providing post go-live support and end user training.

Wipros technology practices focused on solutions like SAP, Oracle, Siebel and Clarify enable them to provide best-of-breed application development services for rapid and precise CRM implementation. Combine this with Wipros experience in understanding industry verticals and customer care processes, and you have the ideal partner to deliver the elusive ROI on your CRM investments.

e-Business

Wipro e-Business: Connecting IT Investments with Business returns

To better sense and respond to the needs of your customers, or threats from your competitors, you'll need help from partners who understand your business processes, your industry, and the unique opportunities and challenges your business faces. The on demand environment requires simultaneous speed and power-on a limited budget.

Wipro's e-Business solution suite have helped many fortune 1000 organizations realize their vision and at the same time optimize existing resources, reduce costs and maximize revenue. Discover how Lattice group subsidiary 186 k became the first telecom service provider in UK to deliver web enabled telecom services using Wipro's comprehensive e-Business solution services.

ENTERPRISE RESOURCE PLANNING(ERP)

Wipro's solutions in Enterprise Resource Planning (ERP) help you in automating the enterprise, and speeds up transactions across the organization. These solutions are typically integrated with Supply Chain, HR and Payroll systems, E-procurement, E-Commerce and CRM applications. We combine an integrated solutions approach, experienced project teams, offshore delivery, and strong technology practices in solutions like SAP, Oracle, Peoplesoft and Baan.

Wipro's emphasis on best practices like ASAP for SAP R/3 Implementation and AIM for Oracle applications, business process expertise, and commitment to quality as testified by Wipro's SEI-CMM Level 5 status, have made them first choice for leading organizations around the globe.

E-PROCUREMENT & B2B MARKETPLACES

Wipro's E-procurement and E-marketplaces group focuses on providing e-procurement services and e-marketplace solutions that improve the efficiency of Indirect Goods Procurement or MRO Procurement. It also enables Internet solutions for market makers to provide a common platform for buyers and sellers to reduce purchasing costs and share other value added offerings like payment services, logistics, and fulfillment.

As a Certified Ariba Systems Integrator (CASI) partner of Ariba, Wipro helps their clients formulate and implement a strategy to achieve cost-savings for initiatives in this area. Wiprio provide them with a complete solution framework that perfectly relates to their individual pain areas. Also intrinsic in their approach in the precise roadmap that starts from customized prototype development at Wipros offshore CoE, followed by rigorous assessment of current environment, going right through to implementation and post implementation support.

ENTERPRISE SECURITY

WiproWebsecure, a leading application security provider, is an identity and permission infrastructure product that offers a whole range of application security features and helps organizations leverage a strong return on their technology investments. WiproWebsecure also enables organizations to protect their web applications, services and online transactions with customers, partners, vendors and employees.

Reckoned as one of the most reliable, available and serviceable solution available today, WiproWebsecure has been the chosen solution of enterprises across the globe in a wide range of industries.

PACKAGE SELECTION AND IMPLEMENTATION

Choosing the Right Package suited to your need can be a tough nut to crack. Equally vexing is package implementation that can be expensive and time-consuming. Wipro guides you through effective decision-making through package evaluation and selection and then implement it seamlessly to achieve desired benefits.

Wipro offers package selection and software implementation services across all technology domains like E-Business, ERP, SCM, CRM, Enterprise Application Integration, Data Warehousing, and Web Security.

SYSTEM INTEGRATION

Its never been more challenging building solutions with myriad of technology choices supporting an ever-dynamic business environment

The Breadth and Depth of our System Integration Capabilities enables us to leverage your IT investments, minimize your risk and deliver complete system integration services and solutions addressed to your unique business needs.

We combine complex technologies together with our proven processes to maximize compatibility, interoperability and enterprise wide information integration.

System Integration portfolio offers:

Architect, Integrate and Manage custom application and information infrastructures

Integration of Software and Hardware components

Network Integration

Enterprise Application Integration

Legacy to Web Migration

SUPPLY CHAIN MANAGEMENT

Wipro provides complete business consulting and technical integration services for supply chain management (SCM). Wipros years of experience in doing large-scale ERP implementations have contributed greatly to their efforts in this area.

Their Supply Chain solutions are focused on helping clients address key issues like Purchasing, Inbound Logistics, Operations, Warehouse Management, Outbound Logistics, and Demand Management. Our SCM technology practice provides expertise in solutions like i2, SAP and Oracle backed by experienced technical and functional consultants as well as certified product experts.

ENTERPRISE APPLICATION INTEGRATION

Delivering the right product, at the right time, at the right place

Achieving seamless integration is not all that easy as it appears, as it involves integration of internal, home grown applications, legacy systems with the external business processes and systems.

Wipro's expertise in the EAI space includes specialization on middleware products like MQSeries, Seebeyond, webMethods, WebSphere, Tibco, Vitria and Mercator. Wipro has also developed an optimized EAI Project methodology and product evaluation framework based on work experience with large Fortune 500 companies across industry domains and geographies.

Wipro is one of the first IT consulting organizations to recognize and develop the expertise required to implement integration solutions using EAI technology. This has helped Wipro implement business critical EAI solutions for a number of customers, develop methodology, standards and templates to speed up project implementations.

Wipro's service offerings in EAI provides the following clear cut benefits to any business:

Reduces systems/IT total cost of ownership

Maximizes investments in existing systems

Implements business change in underlying information technology systems

Provides global enterprise visibility of information and business processes

Extends supply chain visibility

TECHNOLOGY INFRASTRUCTURE SERVICES

With IT infrastructure becoming the backbone of most businesses, IT infrastructure availability has become a mission-critical need for any global enterprises. With two decades of experience in providing IT Infrastructure solutions and operations support to large enterprises, Wipro is a pioneer in the Multi-site service delivery model with its Offshore Support Centers to provide a base for enterprises to incorporate Follow the Sun remote management strategies for IT operation.

Product design services

Hardware Design

System Software Development

Testing, Verification and Validation

Support ServicesPRODUCT DESIGN SERVICES OF WIPRO

As product manufacturers and platform vendors across the world, strive to make better products with shorter development cycles and reduced total cost of ownership, Wipro Technologies partner with them to provide comprehensive solutions in product lifecycle management and product realization. In an arena where outsourcing is still in its nascent stages, Wipro is one of the largest product development outsourcing companies in the world and have partnered with over 100 technology customers in the last twelve years.

Their Product Design Services portfolio includes solutions across the spectrum. wipros service offering are

HARDWARE DESIGN

ASIC design

SoC design FPGA based designASIC Design

At Wipro's VLSI Design Center, execution of projects encompassing architecture, design, implementation, verification, integration, physical design, silicon validation and support for product engineering of ASIC and SoC Designs is done.

Wipros extensive portfolio of design wins includes designs up to 0.13 u geometries, operating at up to 1 GHz, design sizes in multi-million gates and having pin-counts in excess of 1200 pins on a variety of packages. Wipro is a "pure-play design house" and have targeted designs to a range of process technologies and libraries. Likewise, Wipros tools expertise spans the leading EDA tool families of Cadence, Mentor Graphics, Synopsys and others.

Wipros design capability includes:

Architecture and Design

Architecture definition,

Modeling and Analysis

HW-SW Co-design

Design Methodology & Flow

Design Methodology Consulting

Tools Flow Setup

SoC Co-design Platform

SoC Rapid Prototyping Platform

IP Qualification

Functional Verification

Planning, Setup and Execution

HDL / C / HVL, Single or mixed mode

Automated testbench creation and test execution

Assertion based verification

HW Prototyping Board design

Design Implementation

RTL coding in Verilog/ VHDL

DFT Logic Insertion and Optimization

Chip Virtual Prototyping

Hierarchical or flat Physical design

Physical Synthesis / Optimization

Signal Integrity Issue Prevention, Analysis and Repair

Physical Verification

Static Timing Analysis

Logic Equivalence Checking

ATPG/ test vector generation

Silicon Validation

Interface to Foundary, Test and Package Houses

Diagnostics and firmware

Validation Board design

Product Engineering Support

SOC Design

SYSTEM-ON-CHIP

Time-to-market pressures and the need for integrating more functions in silicon is fueling the SoC market's growth. At Wipro, people leverage on an extensive intellectual property (IP) portfolio, systems knowledge and experience with technologies like ARM to target specific vertical markets with System-on-Chip solutions that meet a superset of application needs.

They have translated a decade of VLSI design experience into a proven design methodology for complex SoCs.

Wipro's SoC Center can jump-start System-on-chip designs with its product-ready SoC Architecture Platform (SoC-RAPToR) that provides early-to-market, high performance design capabilities with the best chances of first-time silicon success. Wipro is an ARM-approved third party design center under the ARM ATAP Technology Access Program.

Wipros portfolio of services:

Comprehensive SoC design and implementation

Re engineering and retargeting services

SoC Peripheral block designs

Core technology licensing

Embedded Software (OS Port, Boot Code, Drivers, Firmware, Application Software)

A platform based solution such as SoC - RAPToR consolidates two key requirements of market readiness and design flexibility. By using a predefined platform, the design team starts from a previously synthesized and verified set of functions.

Reduces overall design time, thus gaining time-to-market advantage.

A design that can be customized to meet application specific needs by adding or removing any of the validated components or by adding 3rd party blocks.

User configurability and design flexibility to provide product ready reference architectures for digital audio players, handheld devices digital cameras and other consumer applications.

FPGA

Wipro offers FPGA Designs along with our Board Design. Our VLSI team has good expertise in designing Multi-Million gate FPGAs to test the complete logic functionality in a system environment much before the manufacturing phase

With increasing Complexity of IC designs, the need for thorough design verification to ensure first time silicon success is inevitable. In order to ensure Logic functionality in a System environment, Wipros VLSI team offers the following

Proven Expertise in complex FPGA Designs

Extending upto 1.5MN ASIC gates (XCV4000 device)

DDR SDRAM interface operating at 160 MHz implemented in Virtex FPGA

Use of Verilog / VHDL for Design Entry

Physical Synthesis based flow for high frequency designs

Experience in working on various leading FPGA vendors

Experience in Xilinx, Altera, Actel Devices

Experience in Virtex, Apex Series of Devices

XPERTS Partnership with Xilinx

Defined and proven FPGA design methodology & Guidelines - EagleWision

Established guideline for FPGA selection

Proven methodology for timing closure

Proven techniques for area optimization and fitment

Established Guideline for ASIC to FPGA Conversion

Wipro's Verification Environment Creation Tool - WAVe

Reusable RTL cores and verification components

Other Services offered are:-

Board Design

ASIC Design

Turnkey System Design

Firmware and Software Development

SYSTEM SOFTWARE DEVELOPMENT

Operating Systems OPERATING SYSTEMS

Wipro has over a decade of expertise in developing solutions and services around various operating systems such as:

Unix

Windows

Mac

RTOS

Proprietary OS of our customers

Wipro has a strong focus on LinuxWipros offerings include

Porting OS

Adapter firmware

Device drivers - disk, terminal, network, printer

Protocol stacks - TCP/IP, X25, ATM, FR, OSI

Network Management - Cybermanage, HP-OV

Middleware - Database Engine, DCE, X-windows, WIN

Verification test suites

Performance tuning

64 bit migration

Clustering and fault tolerant computing

DEVICE DRIVER DEVELOPMENT

Wipro has expertise in developing device drivers for various devices for several clients. They have developed over 200 Drivers on multiple platforms such as

Host based - UNIX, Linux, Windows

Embedded - VxWorks, pSOS, Linux, WinCE

Multiple Architectures : WDM, NDIS, Kernel mode, HBA, GLD, ILD

Performance tuning through multithreading

They have developed drivers for Interfaces & Devices like1394 (OHCI Compliant), USB, DVBDriver for printers, scanners and MFPStorage: Intelligent PCI SCSI, FC, RAIDNetworking: Fast Ethernet, FDDI, Gigabit, Token Ring, IR, ATM, Link aggregation

They have executed a diverse range of projects for leading peripheral vendors like EPSON, Toshiba, SHARP and Canon.

TESTING, VERIFICATION AND VALIDATION

Interoperability testing

Verification & Validation

Systems IntegrationInteroperability testing

Wipros Interoperability and testing business unit focuses on helping customers take defect free, feature-rich new products to market in as short a time as possible. Wipros Global Verification Centers act as secure, virtual extensions of client environments offering significant time and cost advantages. Wipro also offer onsite verification services where skilled teams

Compliment client resourcesWipros verification and validation services cover:

Functional and parametric testing

Regression testing

Feature and Product testing

Simulated load performance testing

Compatibility testing

Customer acceptance testing

Test management

The following is a snapshot of projects Wipro have executed in this area:

Establishment of a verification lab for a North American Telecom major for ongoing verification of their Optical network products

Establishment of a GSM test lab for a global wireless equipment designer for Network elements testing including, Regression Testing, Test Automation and Network Simulation

Design and development of diagnostic software for an ATM concentrator product for the world leader in Datacom

End-to-end verification responsibilities on an ongoing basis for the software releases of a public carrier switch for a North American Telecom equipment vendor

Verification services for the world leader in Desktop applications

SYSTEM INTEGRATION

Its never been more challenging building solutions with myriad of technology choices supporting an ever-dynamic business environment

The Breadth and Depth of our Systems Integration Capabilities enables Wipro to leverage customers IT investments, minimize their risk and deliver complete systems integration services and solutions addressed to customers unique business needs.

Wipro combine complex technologies together with their proven processes to maximize compatibility, interoperability and enterprise wide information integration.

Wipros Systems Integration portfolio offers:

Architect, Integrate and Manage custom application and information infrastructures

Integration of Software and Hardware components

Network Integration

Enterprise Application Integration

Legacy to Web Migration SUPPORT SERVICES

Technology infrastructure services

With IT infrastructure becoming the backbone of most businesses, IT infrastructure availability has become a mission-critical need for any global enterprises. With two decades of experience in providing IT Infrastructure solutions and operations support to large enterprises, Wipro is a pioneer in the Multi-site service delivery model with its Offshore Support Centers to provide a base for enterprises to incorporate Follow the Sun remote management strategies for IT operations

Business process outsourcing

Customer Interaction Services

Finance and accounting services

Payment services

Industry Administration Services

HR Processing services

Supply chain services

Knowledge servicesBUSINESS PROCESS OUTSOURCING BPO

As organizations around the world strive to improve the quality of their processes while managing their bottom lines, Business Process Outsourcing has become the new imperative. Wipro Spectra mind, India's largest third-party offshore BPO provider, partners with their clients to provide a full spectrum of BPO services covering all five levels:

Data entry

Rules-set processing

Decision-making

Direct customer interface

Expert knowledge services

Wipro further club its vast IT solutions experience of two decades and a diverse domain expertise to serve Fortune 500 customers worldwide. For example, a leading Fortune global PC manufacturer chose Wipro Spectramind for outsourcing technical support to achieve significant cost savings while improving and maintaining the quality of service delivery to its customers

Wipros Business Process Outsourcing portfolio includes end-to-end solutions across a spectrum of industries

SERVICE OFFERING

Customer Interaction ServicesThe cost of acquiring a new customer is five times the cost of retaining an old one. And hence it is important that your customer interaction is managed in the best possible way. Customer Interaction Services at Wipro are tailored to provide superior customer interaction and hence leverage every customer relationship to the fullest. Wipros portfolio includes a whole gamut of customer facing offerings including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services, technical support services and employee IT helpdesk services. Wipro serves multiple industries including insurance, banks, financial services companies, retailers and OEM's.

Click on the links below to view each service offering in detail:

Customer Support Services

Telemarketing Services

Technical Support Services

IT Help Desk Services

BENEFITS

The key benefits of using Wipros customer interaction services include:

Improved customer service levels

Reduced customer support/marketing costs

Higher sales conversion rate

Enhanced flexibility to manage service peaks and troughs, product lifecycles

Homogeneous, clearly defined processes across geographies

Greater coverage and number of interactions with customers

CUSTOMER SUPPORT SERVICES

Wipros customer service offerings aims at creating a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis. Examples of this include customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc.

TELEMARKETING SERVICES

Wipros telesales and telemarketing services target interaction with potential customers for "prospecting" i.e. either for generating interest in products and services, or to up-sell and cross-sell to an existing customer base or to complete the sales process on-line. Examples of this service include outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit/debit cards

TECHNICAL SUPPORT SERVICES

Wipros technical support offerings include round-the-clock technical support and problem resolution for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support. Examples of this service include customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware.

EMPLOYEE IT HELP-DESK SERVICES

Wipros employee IT help-desk services provide technical problem resolution and support for corporate employees. Examples of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, shrink-wrapped products, connectivity etc., office productivity tools support including browsers and mail, new service requests, product usage queries, IT operational issues, routing specific requests to designated contacts and remote diagnostics (password reset, desktop control).

FINANCE AND ACCOUNTING SERVICES

Finance & Accounting Services provided by Wipro ranges from general accounting to specialized services such as treasury and cash management services.

THEIR OFFERINGS INCLUDE:

Billing services

Account payables

Account receivables

General accounting

Tax management

Treasury & cash management

Benefits

One stop-shop for all finance & accounting services

Lower finance & accounting overheads

Greater accuracy and faster processing

Optimized collections, tax management, risk management, financial reporting etc.

Leverage Wipro domain expertise in finance

PAYMENT SERVICES

Wipros payment Processing Service offerings fall under the purview of back office operations and they can operate virtually any labor-intensive payment process, even those that are unique to your industry. their services here include loan processing, claims processing, application processing, credit and collections, reconciliations, accounts payable, time and expense re-imbursement, vendor payments, benefits administration, payroll and other industry specific functions. Their offerings include Check Processing

Credit/Debit Card Processing

Other Payment Services

Benefits

Reduce payment-processing costs

Reduce payment-processing time

Greater quality and accuracy of payments INDUSTRY ADMINISTRATION SERVICESWipros industry administration services provide transaction processing to diverse industries in the service sector where large transaction processing takes place on a routine basis. These include industries like insurance, banking, financial services, mortgage etc.

Wipros service offering in this area includes: -

Insurance Processing

Mortgage Processing

Benefits

Leverage industry/domain expertise

Reduce transaction processing costs

Reduce transaction processing time

Greater quality and accuracy of transactions

Insurance Processing

Our insurance processing services provide specialized solutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to policy maintenance to claims processing.

These include:

New Business Acquisition

Inbound/outbound sales

Initial Setup

Inbound/outbound sales

Initial Setup

Case Management

Underwriting

Risk assessment

Policy issuance

Policy Maintenance

Record Changes- Name, Beneficiary, Address

Collateral verification

Surrender

Audits & Reinstatement

Accounts Receivable

Accounting & Reconciliation

Claim Overpayment

Customer service - voice/email

Claims Processing

Claim Set Up

Eligibility

Duplication

Validate Reserves

Medical Supplemental

Provider Excess Reinsurance

Specific Excess Reinsurance

Adjudication

Account Settlement

Mortgage Processing

Our mortgage processing services offer comprehensive solutions to the mortgage sector mapping the complete industry business processes ranging from business acquisition services to collections. These include:

New Business Acquisition

Inbound/outbound enquiries

Loan form data entry

Collateral checks

Appraisal Title Checks

Credit checks

Property valuation

Title checks

Property Insurance checks

Legal clearances

Underwriting Disbursement

Credit evaluation

Appraisal amount

Checks for all other supporting

Money disbursement

Billing

Servicing Collections Maintenance

Early and overdue collection calls

Asset Management

Overdue payments processing

Accounting and reconciliation

HR PROCESSING SERVICES

Knowledge organizations today realize that employees are the back-bone of the enterprise and hence it is imperative that employee processes, especially those impacting employee relations and employee satisfaction need to be managed well. We provide a comprehensive suite of HR Processing services ranging from payroll services to benefits administration to personnel administration, hiring, recruitment and training. Our HR offerings include

Payroll services

Receipt and analysis of payroll data

Reporting and payment of payroll taxes

Issuing payments (via check or electronic payment) and reports to employees

Issuing payments to third parties (for example, employee IRAs) and reporting of data to end user

Benefits administration

Distribution of healthcare and retirement plan information

Managing eligibility

Answering questions regarding coverage

Leave tracking

Maintaining retirement earning histories, enrollments, retirement or vested rights estimates, and benefits termination administration

Personnel administration

Employee relations

Employee life cycle

Employee communication

Bringing new hires on board

Relocation and expatriation administration

Labor management and local compliance issues

Personnel administration

Employee relations

Employee life cycle

Employee communication

Bringing new hires on board

Relocation and expatriation administration

Labor management and local compliance issues (such as working time directive)

Education and Training

Training needs identification

Training administration

Specialized training requirements

Benefits

Higher employee satisfaction levels

Lower HR and Recruitment overhead

Less employee turnover

Higher yield rates and shorter hiring times

SUPPLY CHAIN SERVICES

Supply chain management is a crucial tool for companies today to control their bottom lines and hence improve profitability. Wipro provide supply chain services across the complete material management lifecycle ranging from raw material sourcing to finished goods handling to retailing solutions. Supply chain services include:

Inventory Management

Direct Procurement

Transportation Administration

Logistics and Dispatch

Benefits

Better supply chain/inventory management

Services right across the supply chain spectrum

Bottom line savings and lesser procurement costs

Shortening of the delivery cycle

KNOWLEDGE SERVICES

Knowledge Services from Wipro cover the entire data management needs ranging from data entry to data analysis and subsequent decision support through data mining. Wipro also provide R&D infrastructure and support services. Examples of this service include assisting a pharmaceutical company in its new drug discovery through outsourcing arrangement of its R&D lab, providing vertical specific engineering and design support for automobiles etc.

Benefits

Productivity enhancements in terms of data processed/output

Cost savings per R&D project

High Quality engineering and design support

WIPROS ROLE BEYOND BUSINESS

As a responsible corporate citizen, Wipro is deeply committed to the society, in which it lives and work. This commitment takes the form of many initiatives. Some are outlined here:

Applying Thought in schools

To Wipro, the future of the society depends on the ability of its children to think analytically and creatively, and be lifelong learners. Wipro believes that the conventional education system is not equipping children with such abilities. Children must acquire the skill of how to learn, rather than being overwhelmed with a large amount of information, and must enjoy the process of learning, so that what is learnt is retained.

The mission of the 'Wipro Applying Thought in Schools' program is enhancing creativity and problem solving skills among children by catalyzing systemic changes. Recognizing that the teacher has the most profound influence on a child's learning ability, at the heart of Wipros program is teacher empowerment and re-skilling. The teacher re-skilling program was launched in May 2001, to provide comprehensive training on innovative teaching and assessment methods, and support their active implementation within the classroom. Begun first in Bangalore, its success has enabled Wipro to take it forward to other cities in India.

Wipro is reaching out to parents in an attempt to change their world-view of the purpose of education. A program to train parents is being put together, to enable them to help their children acquire life skills, and support the changes being brought about in the school.

The school management, including the Principal, is the integral part of the program to bring about systemic changes within the school to create an environment for quality education. Wipro is helping the school management recognize specific systemic changes and assist in its implementation. As the program scales up, Wipro would lead changes in the curriculum and examination system. For accelerating the systemic changes at the national level, Wipro Forum on quality in education has been launched. The forum is intended to work as a platform for sharing ideas and as a pressure group to bring about systemic changes.

Promoting mind leaders

At Wipro, a natural extension of "Applying Thought" was to promote the many talented youngsters in India, in the field of chess. While Wipro took many promising youngsters under their wing, their ambition saw fruition when P Harikrishna, at 15, became India's youngest chess Grandmaster. His victory bore testimony to the fact that "Applying Thought" is not just a business philosophy, but also an approach to success in all human endeavor, be it at work or play. This has further strengthened Wipros resolve to make India a chess superpower. And thus, Wipro is nurturing five more budding talents in the future.

Wipro is highly sensitive to the impact of their business activities on environment and society. This is reflected in the measures taken to monitor and control resources and activities that interact with nature and people

Environment, health and safety policy

Wipro is committed to providing a safe and healthy work environment to all the employees and associates. This is done with the help of suitable management systems that are aimed at:

Prevention of accidents

Conservation of natural resources

Prevention of pollution and hazards

Compliance with legislation and regulations that are relevant to our organization

Development of safe work practices by regular training to employees and support staff

Periodic review of systems and processes aimed at continual improvement

Wipros efforts to improve their standards continuously and put an effective Environmental Management System (EMS) in place has resulted in them being awarded the ISO 14001 certification.

This in effect certifies that Wipro as an organization has a series of international standards for EMS, voluntary standards that establish and objectively evaluate EMS, 'Process Standards' and not just 'Performance Standards', a standardized and internationally recognized blue print for effective EMS and a frame work for setting and establishing EMS.

Wipro environment initiatives are: -

Wipro's EMS initiatives are designed for optimum utilization of natural resources and constant monitoring of environmental impact while providing service.

Some of the initiatives under this umbrella include:

Energy audit/Energy conservation

Water management

Land contamination management

Waste management

Employee health and safety

Adoption of parks

Effective stationery usage

Overcoming resource depletion

BenefitsThe benefits of these initiatives are:

Products/services are processed under a controlled environment

Reduction of energy consumption by 10%

Better monitoring and control systems

Increased awareness among employees resulting in 38% reduction in food wastage

Quarter-on-quarter reduction of 10% in water consumption from conservation measures

WIPRO RATING

At a time when performance can be the only real indicator of a companys credentials, Wipros results speak for themselves. Ranked India's most valuable company by Business Today and 16th among the software services companies in the world by Business Week, Wipro has had a Cumulative Annual Growth Rate (CAGR) of 50% over the last five years, exhibiting stability, profitability and growth right from inception.

Strong fundamentals like quality, integrity, and supreme customer service have been the drivers of Wipros growth. Wipro is convinced about the long-term value proposition of the company - which is based on their technical depth, quality leadership and an attractive value for money proposition.

DIVIDEND TRACK RECORD AT WIPRO

yearShares Outstanding (million)

Dividend per share (Rs )

Total Dividend (Rs million)

19891.842.5 4.6

19903.702.59.2

19913.702.59.2

19923.702.59.2

19937.402.518.4

19947.402.518.4

199515.302.538.20

199615.302.538.20

199715.302.538.20

199845.831.568.70

199945.831.568.70

2000229.16 0.3068.70

2001232.44

0.50116.22

WIPRO INNOVATIONOne of the four values articulated in Wipros Promise statement, Wipro believe innovation is a critical factor in fuelling our growth. At Wipro, innovation is defined as the implementation of a new idea that results in a marketable product or service. This definition ensures that creative brilliance is converted to business realities as a result of strong processes and focused initiatives.

Wipro has realized significant business value from targeted and focused innovation programs the benefits of which have been passed on to our customers. This enterprise-wide focus on innovation has led to important self-sustaining initiatives that include Flow-Brix for the publishing industry and Home Gateway, Wipros residential gateway solution. Wipros innovation process comprises:

Theme labsAt Wipro, innovation happens around selected core themes that are strategic to them. Each theme has a theme lab targeted towards IP or component development. Some core themes that we have taken up include:

Home networking

Knowledge management & collaboration

Content commerce

Innovation council Wipros Innovation council is a core team that takes ideas from concept to solution. It has a unique approach that involves "crossing gates". Thus, the first gate is the idea gate where the idea originates. This is followed by the evaluation gate where it is analyzed in depth. Once through this gate, the idea must go through the commitment gate, which allocates resources for the project. At the development gate, the proof of concept is put up and the idea is expected to bring in the first purchase order. Once the product is launched, it goes through the volume gate from where it is absorbed in normal business.

Advisory boardGuiding Wipros innovation initiatives is an advisory board that consists of top-notch academicians, industry experts and leading consultants from India and abroad.

WIPRO INITIATES INNOVATION

The latest initiative from the Wipro group centers around ideas that can evolve into a potential business opportunity. Called `Innovation', the company's strategy for cultivating corporation-wide ideas marks the third corporation-wide exercise after Wipro branding and Six Sigma initiatives. In a planned initiative (which took two years to put together), IT player Wipro Infotech is all set to finetune and unleash its `Innovation' programme the Phase Gate Process/Approach as an instrument to expand business opportunities backed by fresh ideas, especially in the area of offering end-to-end customer satisfaction. Interestingly, Wipro Infotech says that this method is expected to be a key contributor to the company's efforts to step up its consulting foray in the Indian and APAC market. Now the process is done and both Wipro Technologies and Wipro Infotech will each finetune this programme to arrive at their specific process for innovation. It's all about finding out the latent customer needs and converting them into marketable services, said Wipro Infotech general manager Anil K Jain.

With this, Wipro Infotech has put together a 20-member special team who's sole responsibility will lie in generating ideas based on market trends and customer requirements which will both contribute towards better customer satisfaction and become a revenue-generating business practice. Take for example, Wipro Infotech's IT Optimisation practice. This practice which is now part of our consulting business was a result of our Innovation programme. We arrived at a formula, which could audit the customers infrastructure and optimise it for him. This is now a regular paid-for consulting practice at Wipro Infotech, Mr Jain says. The whole team gets to work knowing fully well that a particular process may or may not work. So the inherent risk element is factored in and the top management commits resources after understanding that.

On the specifics of the approach the entire process of ideation/innovation is divided into five gates starting with the Idea Gate where the ideation happens. This is followed by the Evaluation Gate where the idea proposed is put through rigorous analysis. Once an idea is passed on from this stage, next follows the Commitment Gate where the resources to the project are committed. Finally it's the Volume Gate where the practice is launched and becomes part of the normal.

WIPROs ValuesTheir values are extremely important to them and form the bedrock of their vision and plans. Values are an integral part of Wipro culture and present a common face to our customer. The four Wipro values: Human Values, Integrity, Innovative Solutions and Value for Money are encapsulated in their promise to the customer and in our identity.

These values shape our thinking, our behaviour, our culture and how we come across to our customers, partners and to the world at large.

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