Project Plan forGo2WorkSource.com

Development

Version 7.0

ITSD

Table of ContentsProject Statement......................................................................................2

Project Scope......................................................................................2

Project Goal........................................................................................2

Project Organization..................................................................................3

Project Roles.......................................................................................3

Authorizing Environment......................................................................3

xxxxxx.......................................................................................................4

Project Details...........................................................................................4

Project Assumptions............................................................................4

Project Constraints..............................................................................6

Project Impacts...................................................................................6

Critical Success Factors.......................................................................6

Acquisition Requirements....................................................................7

Work Plan.................................................................................................7

Milestones...........................................................................................7

Development Effort..............................................................................7

Development required activities prior to implementation.........................8

Development testing effort focus..........................................................8

Resource Requirements............................................................................8

Facilities Requirements........................................................................8

Management Controls...............................................................................8

Risk Mitigation.....................................................................................8

Change Management..........................................................................8

Development and Business Meeting Schedule.....................................9

Issue Management..............................................................................9

Appendix A.......................................................................................10

2

Plan Overview

Project Statement

Project Scope

The version 7.0 scope is to:

Increase customer satisfaction by improving usability and responding to customer requests;

Improve the web site’s competitive position by designing, developing and implementing a state of the art web presence meeting or exceeding the industry standard recruitment web site feature sets

Increase efficiency and accountability for staff-mediated Pending List transactions and Central Office administrative functions (Admin Tool).

Complete an infrastructure upgrade (both hardware and software)

defined as the GO2WORKSOURCE.COM application

Project Goal

“The primary goal of the WorkSource Washington web site is to support Washington State employers and job seekers in need of labor exchange services by providing self service access to the WorkSource service delivery system. To achieve this goal, the following objectives have been adopted as guidelines for the Version 7 enhancements:

1. Introduce new features and expand current functionality

Enhance employer and seeker account management features

Provide job and resume saved searches and scouts

Enhance the user interface for improved content and usability

Provide multiple language translation for all content, navigation, resumes and jobs

2. Enhance Pending List and Administration utilities for increased efficiency

Enhance WorkSource Operations staff “Pending List” task by automating routine processes and enhancing their capabilities to support the public.

3. Increase integration of WorkSource with WorkForce Explorer, America’s Job Bank, and Career OneStop”

4. Provide a stable and state of the art website.

Upgrade to .NET Enterprise

Renovate the architectural design of the SQL Server database to support the new technologies of .NET

3

Ensure that personal data security is enforced.

Improve Central Office staff control over static web page data

Establish a methodology to library archived data

5. Improve the WorkSource/SKIES interface

6. Improve the alert and notification processes for the various environments.

7. Reduce maintenance costs

Project Organization

Project Roles

Authorizing Environment

The following resources are intricately involved with the success of the version 7.0 project.

Business Input

Employment & Training Division

Peggy Zimmerman

WorkSource Operations Division

Deanna Bures and Ron Byington

ITSD Julie LeClair and Bob Miller

UI Division Barbara Flaherty

DIS Cammy Webster

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Field representatives:

Puget Sound Region Paul Christopherson

SouthWest Region Gary Plendl

Cascade East Region Kathy Mertes

West Region Tammy ONeal

Technical input

DIS EBS Windows Support DIS Team

DIS has an internal requirement to rebuild the servers if we use their “Full Meal Deal” room.

IT Architecture team TBD

Possible host for website

IT Infrastructure team Gary Mortenson

Negotiate temporary arrangements of servers

Production Control team Mark Bogaard

Security Accounts for FTP connection

Data Warehouse Reporting team

Julie LeClair

Coordinate understanding of data interface

UI Tax Systems Sam Simpson & Daryl Wright

Scheduled Export of employer data to ftp file

Integrated System Dev & Web Admin

Hal Greenbaum and Jim Job

Fortress mappings

Special Projects & Strategic Planning

Rick Sandler

Budgetary counsel

5

Technical input

LMEA Greg Weeks

WorkForce Explorer data

WorkSource Office Directory Dong Zhang, Xpand Corp (703)742-0900

Web service provider for the 3rd party Offices data

SKIES Reporting Team Julie LeClair

Ensure common understanding of new handling of seeker accounts.

Project Details

Project Assumptions

Two contract Developers

One FTE Developer

Two FTE Business Analyst / Testers

One FTE Project Manager

Dedicated staff (listed above) remains in their current roles

No new service requests into version 6.8 adding functionality.

Project Oversight Committee (POC) has final approval on all changes to scope and schedule.

Change Orders are all subject to the change control process

Built into the schedule the following:

Peer reviews

Code Reviews

Test plan reviews

6

Project Assumptions

The following teams are requiring two weeks notice:

Availability of ESD Networking and Facilities staff as needed.

Availability for communications and coordination with the following teams / groups:

IT Architecture – Possible hosting of web site

IT Infrastructure team – temporary housing of servers

Mercury LoadRunner developer -- expertise

Production Control – Security accounts for FTP of mainframe data

UI Tax Systems – Text file generation of Employer data

Special Projects & Strategic Planning – Budgetary control and assistance

Integrated System Development & Web Administration – support from Access.WA.GOV

Workforce Investment Act / Workforce Development Area – Offices data webservice provided by third party

LMEA – Job & pay information data provider

DIS – Continued support of servers

A new Service Level Agreement with DIS for hosting/support fees of the application and web servers.

Normal availability of DIS support.

New hardware is functional.

IBM Replacement parts will be on site within four hours of notification. (Review of terms is suggested)

Performance and stress testing tools are available.

Little to no production incidents.

LoadRunner scripts developed by Business Analysts

Performance testing coordinated with LAN group

Stress Testing should be coordinated with LAN group at least 2.5 months before.

Project Constraints

Any planned production environment changes will only occur during specified non-business

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Project Constraints

hour maintenance windows. Every effort will be made to have changes occur between 8 pm to 12 am Saturday or Sunday. Other options for maintenance will be weekdays from midnight to 3 am.

Coordinating 7.0 changes with the SKIES development efforts.

Project Impacts

SKIES -- Code and design changes to SKIES may affect 7.0 scope and design particularly in the interface, Employer and Job order components.

The Data Warehouse reporting system – new concepts for handling seekers with multiple resumes may affect the total number of new seekers count.

UI Employer Tax flat file – New code development and scheduled job to gather Employer Data (required for automatic approval process)

WorkSource Operations – Communication of improved Pending list process changes – training may be required

Fortress 2 – new IP mapping changes

Development Network Infrastructure – temporary housing for WorkSource servers during development

Critical Success Factors

Management of clearly defined and documented change control process.

Effective coordination between all affected business and ITSD units

Active risk management

A sound, methodical approach to design, tuning, testing and documentation

Effective and timely coordination with SKIES.

Acquisition Requirements

Hardware – Already purchased two IBM servers

8

Work Plan

Milestones

Development Effort

All documentation versions will be saved using SourceSafe software. A published version with read access will be found on \\Resource2\WorkSource Website\7.0 Documentation.

Stakeholders sign off the vision and scope document.

Milestone is to have documentation approved and signed off by interested parties. Documentation List:

70_Project_Plan.docchange_control_process.doc (T)changeMatrix.doc (T)Data Retention PolicyGraphical User Interface RequirementsDevelopment Issue Log Risk ManagementSYSTRANLinks Executive SummaryVERSION 7.0 Business Requirements Final 6-12-03Conversion Plan Implementation plan Version 70 Func Spec Admin

Version 70 Func Spec JobsVersion 70 Functional Spec EmployersVersion 70 Functional Spec GenericAppVersion 70 Functional Spec MsgSpecVersion 70 Functional Spec SeekerVersion 7.0 ReportsWorkSource Use AgreementWorkSource Interface Technical Requirements SpecificationsDevelopment Status ReportUse CasesHardware setup and configuration documentationTechnical Specifications

.

Project plan drafted with estimated plan dates – baseline – updates as necessary

Start of the coding effort.

9

Development Effort

Dev Interface data documentation walk through

Test Plan documentation walk through

Conversion plan walkthrough

Development code complete – Version 7.0 Bronze

Documentation of setup configurations – DIS to review with development team.

Conversion plan executed

Implementation plan walkthrough

Testing complete – Version 7.0 Silver

Version 7.0 Golden

Implementation plan executed

Development required activities prior to implementation

Production environment will be developed and tested based upon current user levels factoring in a growth rate of 15% per year for 3 years (45% total). See Appendix A for complete details.

Performance testing scenarios will be developed and executed to establish baseline measurements against the existing application (6.8) and used later to assure performance requirements are met.

Production system performance testing results will document system performance at or better than current performance levels as defined by baseline.

Current alert and notification processes will be documented and utilized.

All production setups, procedures and processes will be documented.

Development testing effort focus

Optimizing hardware and software configurations

Ensuring database integrity and security

Ensuring data integrity throughout conversion process and new functionalities

Successful failover and recovery processes -- Recovery to include the web application and administrative data

Website performance and stress testing

10

Resource Requirements

Facilities Requirements

IBM hardware must have the following requirements met:

Proper electrical access for each type of component. Guaranteed electrical redundancy. Guaranteed network redundancy. Physical space to accommodate all components in a secure environment. SSL certificate (to protect seeker personal data)

Management Controls

Risk Mitigation

TBD – Business Analysts to insert here

Change Management

TBD– Business Analysts to insert here

Development and Business Meeting Schedule

Biweekly team meetings will occur between development and business during development to provide status updates and coordinate upcoming events.

– Business Analysts to insert here

schedule TBD

Issue Management

TBD– Business Analysts to insert here

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Appendix A

Assume a 15% growth rate per year (45% for 3 years):Go2WorkSource Usage

Total User SessionsEmployer User Sessions

Job SearchesResume Searches

Job ApplicationsReferrals Requested

AdministrationWS Jobs Coded

WS Resumes RejectedWS Job Orders RejectedWS Employers RejectedAJB Employers Rejected

New WS Employer RegistrationsNew AJB Employer Registrations

WS Help Desk CallsFeedback Submittals

Feedback RepliesPending List Referrals ApprovedPending List Referrals Rejected

HoldingsNew WS JobsNew AJB Jobs

New SKIES JobsTotal Active WS JobsTotal Active AJB Jobs

Total Active SKIES JobsTotal Unsuppressed Jobs

Total JobsNew WS Resumes

Total Active WS ResumesWS Employers Posting Jobs

Total WS EmployersNew WS Seeker RegistrationsTotal WS Seekers Registered

User Sessions - GeneralSite Map

WorkSource OfficesUse Agreement

Data Sharing NoticeUser Sessions - Job Seeker

Average Seeker Session TimeContact Us

Help

January 2004421,3269,0371,318,9996,827118,72437,886

2,6121,045735153696417925525522,25413,486

2,3129,2071,8582,6347,5541,56510,18811,7538,60957,6131,03011,9318,29752,977

4,62612,081675237

5:062,8911,797

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