Project Managment Office -PMO Scorecard Webinar

8/13/2019 Project Managment Office -PMO Scorecard Webinar

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1PMOStep Project Management Framework Copyright 2010 TenStep, Inc

Measuring the Value of a PMO. TheMeasuring the Value of a PMO. ThePMO Scorecard PMO Scorecard

Tom Mochal

President, TenStep, Inc


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Why Do We Measure? Why Do We Measure?

Process improvement Improved performance today

Improved performance in the future Declaring success

Validate we achieved success criteria


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Measuring PMO Value Measuring PMO Value

PMO must provide value or be eliminated Many PMOs struggle trying to show this value

Many simply dont provide much value Many do provide value but cant articulate it

This webinar focuses on second category Use a PMO Scorecard to focus on the right things

and measure success


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The PMO Scorecard The PMO Scorecard

Define holistic (balanced) PMO success criteria Describe agreed upon criteria for success Complete early in year Receive PMO sponsor approval Provide incentive and focus for PMO success


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PMO Scorecard Process PMO Scorecard Process Validate organizational goals and strategies Create PMO goals and strategies that support organization

Determine what it means to be successful in this year Find indicators of PMO success Prioritize/select a candidate list of indicators

Look for balance that provide holistic view of success Set targets for each metric Add details for collecting the metrics

Add details for reporting and analyzing the metrics Determine the meaning of the scorecard results


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Validate Goals and Strategies Validate Goals and Strategies

Look at organization where the PMO is located, orhigher

Validates direction and priorities If they dont exist go to next step


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Determine Criteria for Success Determine Criteria for Success

Required, what it means to besuccessful

No reason to measure if not tiedto success criteria

Example All staff members will have an

understanding of project

management fundamentals


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Find Indicators for Success CriteriaFind Indicators for Success Criteria

Take success criteria one at a time Determine how to measure success

May well be multiple measures Convert indicators to underlying

metrics Look for many ideas and angles

Be creative Hard metrics, soft metrics

Example Standard quiz on project management fundamentals


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Prioritize Indicators / Metrics Prioritize Indicators / Metrics

Remove low value indicators Remove high effort indicators

Pick the minimum number of indicators and metricsthat provide the most insight into PMO success


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Look for a Balance Look for a Balance

Look for balance for holistic view of success Think of new metrics if the balance not there

Examples Cost Duration

Productivity Quality of deliverables Customer satisfaction

Project team performance Business value delivered


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Set Targets Set Targets

Some are easily determined (budget / deadline) Some are set as improvements from initial baseline

Determine tolerances (+ / -) Define if success is all or nothing / partial success Example

90% of staff must take simple 10 question exam 90% of returned exams score 7 out of 10 or higher


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Add Collection Details Add Collection Details

Plan for the collection process Determine the specific data needed for the metrics

Determine who is responsible for collecting the metric Example

The simple quiz will be delivered at the end of each

project management overview class The PMO will collect and consolidate the results


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Determine Meaning of Results Determine Meaning of Results

All metrics are evaluated to measure overall success Determine the implication of the results?

Performance feedback? Bonuses?

Determine ahead of time how to interpret results Do all metrics need to hit or exceed targets? Are all success criteria equal, or should they be weighted? What is the minimum expectation for success?

Dont want disagreements on interpretation


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Scorecard Example Part 1 Scorecard Example Part 1


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Scorecard Example Part 2 Scorecard Example Part 2


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Summary Summary Many PMOs dont understand

What the organization thinks is important

What the priorities are What it means to be successful

Many PMOs

Think they are successful but others disagree Think they add value but other disagree

The PMO Scorecard shows what is important

The PMO Scorecard measures success


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More Information More Information

TenStep, Inc. Tom Mochal, President

877-536-8434 [email protected]

Contact us via the survey or email for: Copy of the slide deck Certificate of participation for 1 PDU


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Questions?? Questions??

Documents

Project Managment Office -PMO Scorecard Webinar