Project Manager (3)

James Robinson, PMP317.695.0904

[email protected]

Project Management Professional

Integration • Scope • Risk • Time • Cost • Quality • Team Building • Communications

Professional Profile PMP certified Project Manager with 15 + years of experience planning, executing,

controlling, and successfully delivering a broad spectrum of IT projects while partnering with both internal and external service providers.

Possess the ability and flexibility to blend methodologies for a better project experience and outcome, e.g. Lean; Six Sigma; Agile; Waterfall; etc.

Strong team leader effective at managing all aspects of a project to successfully implement new custom and commercial off-the-shelf software solutions, as well as improve, maintain, or retire existing systems.

Skilled in communications and building excellent working relationships with team members at all levels. Able to see the big picture, think tactically, facilitate effectively, motivate and mentor others to achieve project scope, objectives, and performance metrics.

Consistently increase project success rate by applying proven software development methodologies and project management practices to plan and control scope, schedule, risk, budget, quality, communication, and change throughout the project life cycle.

Proficient with MS Project, MS Office, MS Sharepoint, Opus and Metastorm Discovery.

Professional Experience

CNO Financial Services, Carmel, IN, July 2006 – November 2014

Operations Project Manager, Sr Business Analyst - Project Management Discipline

Program Manager responsible for implementation of Management Operating System across operational business streams.

Responsible for administration corporate software tool which analyzed current performance trends to support the business with future sourcing decisions.

Managed deployment and training of organizations automated workflow system which improved customer experience by reducing processing time.

Supported business leaders in preparing CBAs to get their initiative funded.

Lead and managed a diverse portfolio of client projects ranging from current state analysis and requirements elaboration to full project life cycle engagements.

Refreshed and strengthened the operations Business Continuity Plan, in conjunction with corporate disaster recovery team.

Consulted, coached operations team leads and process owners on the use of metrics as an input for modeling the “as is” process, and identifying process improvements opportunities.

Methodologies used included SDLC, Kiazen, Six Sigma, contemporary Lean, Agile methods and techniques.

Resume of James Robinson, PMP Page 1 of 2 ConfidentialProject Management Professional

mailto:[email protected]

James Robinson, PMP


Professional Experience – con’td

HSBC, Carmel, IN, April 2005 – July 2006 Project Manager

Responsible for developing and managing effective working relationships built on trust, cooperation, and understanding to successfully direct the discovery and development of data integration and transformation procedures needed in the development of the emerging markets business sector.

Managed and assisted with functional operational consolidations, resource realignment, business process outsourcing and maximizing management agility through change management projects.

Developed, and facilitated continuous improvement initiatives, targeting the company 3-year goals with respect to, productivity improvements, and workplace re-organization.

Irwin Mortgage, Fishers, IN, December 2001 – April, 2005

Project Manager

Planned, Executed, Controlled, Deployed and Implemented a $3 million document imaging and capture project which, integrated 100+ branches and sales offices. Which improved loan processing time by 33%, saved $500 dollars million in labor and material costs.

Established and organized Request for Proposal (RFP)

Directed vendor selection process, which included product demos to executive and senior management.

Developed coached and mentored project resources throughout project life cycle.

Lead companies operational Sarbanes-Oxley (SOX) initiative working in conjunction with external auditors to identify and remediate any identied material weaknesses.

Strengthened PMO image and capabilities through branding, education, and tool development.

Professional Experience – con’td

CONSECO SERVICES, Carmel, IN 7/98 – 12/01Resume of James Robinson, PMP Page 2 of 4 ConfidentialProject Management Professional

James Robinson, PMP


Corporate Systems Consultant (Process, Metrics and Analysis Div.)

CARRIER CORPORATION, Indianapolis, IN 5/97 to 7/98Operations Management DeWOLFF, BOBERG and ASSOCIATES INC., Charleston, SC 8/94 to 10/96Senior Staff Management Consultant (Road Warrior)

LAU DIVISION - TOMKINS INDUSTRIES, INC. - INDIANAPOLIS, IN 3/92 to 8/94 Lead Production Coordinator MINORITY BUSINESS DEVELOPMENT CNTR, - INDIANAPOLIS, IN 11/89 to 3/92 Management Consultant – Senior Business Analyst

EducationPMP Certification, Project Management Institute, May, 2011

Robust Production Management – Metrilogics,LLC, May, 2013

Bachelor’s Degree, General Studies, IUPUI, May, 1987

Associates Degree, Accounting, Ivy Tech, May, 1984

Professional AffiliationsProject Management Institute

Skill Set

Skill Set Office and Project Management Tools

Traditional SDLC and Agile methodologiesTeam leadership and relationship mgt.KaizenProgram/Project ManagementCritical Chain Project ManagementBusiness process analysisRequirements managementChange managementPortfolio managementCommunication managementMeeting facilitationOrganizational Development

MS ProjectMS WordMS ExcelMS PowerpointMS VisioMS SharepointMS OutlookOpusMetastorm DiscoveryTask Rate Calculator


James Robinson, PMP


Business Process Knowledge

Document Imaging and CaptureContent managementClaim ProcessingVendor ManagementInventory ManagementCustomer Relationship ManagementProcess Re-Design

Metric DevelopmentValue Stream Mapping


Documents

Project Manager (3)