Project Management Professional (PMP)® Exam Prep Course 13 ... · Slide 2 Stakeholder Management Process of identifying the people, groups, or organizations that could impact or

Project Management Professional (PMP)®

Exam Prep

Course 13 - Project Stakeholder

Management

Slide 1

Looking Glass Development, LLC

(303) 663-5402 / (888) 338-7447

4610 S. Ulster St. #150 Denver, CO 80237

[email protected]

Project Stakeholder Management

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Slide 2

Stakeholder ManagementProcess of identifying the people, groups, or organizations that could impact or be impacted by the project and then managing, influencing, and impacting them for the benefit of the project and the stakeholder.

© Copyright and all rights reserved – Looking Glass Development, LLC.

Planning Process Group

13. Project StakeholderManagement

13.2Plan

StakeholderEngagement

Executing Process Group

13. Project Stakeholder Management

13.3Manage


Monitoring and Controlling Process Group


13.4Control


Initiating Process Group


13.1Identify

Stakeholders

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Slide 3

Stakeholder Management13.1 Identify Stakeholders

Process of determining who your stakeholders are and in what are they interested.

This is an on-going process throughout the project.




13.1Identify

Stakeholders

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Slide 4

Stakeholder Management13.1 Identify Stakeholders


Inputs.1 Project charter

.2 Business documents

.3 Project management plan

.4 Project documents

.5 Agreements

.6 Enterprise environmental factors

.7 Organizational process assets

Tools & Techniques.1 Expert judgment

.2 Data gathering

.3 Data analysis

.4 Data representation

.5 Meetings

Outputs.1 Stakeholder register

.2 Change requests

.3 Project management plan updates

.4 Project documents updates

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Slide 5

Stakeholder ManagementBrain Writing – Data Gathering

Brain writing is a refinement of brainstorming.

Use Brain Writing when:The team is dealing with many problems requiring

solutions.

When the team has limited time for discussion.

When the team struggles because of introverts, or other similar issues.

When ideas need to flow freely without any censorship.


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Slide 6

Stakeholder ManagementBrain Writing – Data Gathering

Participants sit in a circle, facing inwards (6 - 8 people in a group).

Using index cards, team members thing of problems the team needs to solve and writes down one issue per card at the top.

After completion of the problem definition stage, cards are then passed one person to the left.

Each person reads the problem and writes what they believe to be a potential solution to the problem.

Cards are again passed to the left and the process continues until each participant received their cards back.

Each participant then reviews their cards and completes a readout with the rest of the team.


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Slide 7

Stakeholder ManagementData Analysis for Stakeholders

Interests

Rights (legal & moral)

Ownership

Knowledge

Contribution

Are there documents to review?


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Slide 8

Stakeholder ManagementClassification Models for Stakeholder

AnalysisPower / Interest Grid.

Power / Influence Grid.

Influence / Impact Grid.

Salience Model – based on stakeholders’ power, urgency, legitimacy.


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Slide 9

Stakeholder ManagementStakeholder Prioritization

Power or Influence in the Organization

Leve

l of

Sup

po

rt

Manage

Closely

Monitor(Minimum Effort)

Keep

Satisfied

Keep

Informed


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Slide 10

Stakeholder ManagementSalience Model

Power — This is the authority or influence a stakeholder has on your project and/or its objectives. It is determined by focusing on the stakeholder’s potential impact on your project or outcome. This power can be incentive, coercive, or utilitarian.

Legitimacy — This is the appropriateness of the stakeholder’s involvement in your project. It answers the question, should they be there?

Urgency — Does the stakeholders’ needs require immediate attention. How time sensitive are the requirements from the stakeholder, or how critical are the requirements.


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Slide 11



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Slide 12

Stakeholder ManagementSalience Model Groups

Latent Stakeholder Group — These stakeholders have only a single attribute.

Expectant Stakeholder Group — These stakeholders have two attributes.

Non-Stakeholders – The do not score on any of the three attributes.


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Slide 13


Dormant Stakeholders — These stakeholders have high organizational power, but low legitimacy and low urgency.

Discretionary Stakeholders — These stakeholders have high legitimacy but low power and urgency.

Demanding stakeholders — These stakeholders have high urgency but low power and legitimacy.

Dominant Stakeholder — These stakeholders have both high power and high legitimacy. They also have low urgency.

Dangerous stakeholders — These stakeholders have high power and urgency but low legitimacy.

Dependent Stakeholders — These stakeholders have high urgency and high legitimacy but low power.

Definitive Stakeholders — These are your core stakeholders. They score high in all three measured attributes.


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Slide 14

Stakeholder ManagementDirection of Influence

This tool is used to classify stakeholders according to their influence on the work of the project. This model typically uses the following variables:

Upward — Senior management, the sponsor or steering committee.

Downward —The team or specialists contributing knowledge or skills in a temporary capacity.

Outward — Stakeholders outside the project team such as suppliers, government, the public end users or regulators.

Sideward — The peers of the project manager who are in competition for scarce project resources or who collaborate with the project manager in sharing resources or information.


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Slide 15

Stakeholder Management

Stakeholder Engagement Classification

Unaware – Does not know about the project.

Resistant – Aware of the project, but don’t like the change it represents.

Neutral – Are of the project, but don’t care.

Supportive – Aware of the project & supporting it. This is the target level.

Leading – Aware of the project & actively working to ensure success.


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Slide 16

Stakeholder Management13.2 Plan Stakeholder Management

Process of developing a plan to manage the interests and people with interests in the project.

Provides a clear, actionable plan to manage interests on the project.


Planning Process Group


10.2Plan

StakeholderManagement

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Slide 17

Stakeholder Management13.2 Plan Stakeholder Engagement


Inputs.1 Project charter

.2 Project management plan


.4 Agreements




.2 Data gathering

.3 Data analysis

.4 Decision making


.6 Meetings

Outputs.1 Stakeholder engagement

plan

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Slide 18

Stakeholder Management13.3 Manage Stakeholder EngagementThe process of communicating and working

with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder involvement.


Executing Process Group

13. Project Stakeholder Management

13.3Manage


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Slide 19

Stakeholder Management13.3 Manage Stakeholder Engagement


Inputs.1 Project management plan





.2 Communication skills

.3 Interpersonal and team skills

.4 Ground rules

.5 Meetings

Outputs.1 Change requests


.3 Project document updates

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Slide 20

Stakeholder Management13.4 Monitor Stakeholder EngagementThe process of monitoring project stakeholder

relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies.




13.1Identify

Stakeholders

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Slide 21

Stakeholder Management13.4 Monitor Stakeholder Engagement


Inputs.1 Project management plan


.3 Work performance data



Tools & Techniques.1 Data analysis

.2 Decision making


.4 Communication skills

.5 Interpersonal and team skills

.6 Meetings

Outputs.1 Work performance

information

.2 Change requests


.4 Project document updates

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Slide 22

Stakeholder Management

Project Stakeholder Management –Summary

Four (4) Processes.

Know components in each process.

Focus on understanding why stakeholders are important.

Focus on the importance of transparency & understanding each stakeholders’ interest.


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Review Questions:

1. Which of the following is NOT an input to the identify stakeholders process?

A. Project charter

B. Enterprise environmental factors

C. Business documents

D. Statement of work

2. Which of the following is an input to the identify stakeholders process?

A. Work breakdown structure

B. Stakeholder management strategy

C. Agreements

D. Stakeholder identification strategy

3. Which of the following is a tool and technique used in the identify stakeholder

process?

A. Expert judgment

B. Communication models

C. Communication methods

D. Interpersonal skills

4. Which of the following is an output from the identify stakeholders process?

A. Project document updates

B. Communication management strategy

C. Stakeholder analysis

D. Stakeholder register

5. Which of the following is an input to the plan stakeholder engagement process?

A. Communications management strategy

B. Stakeholder management plan

C. Agreements

D. RACI diagram

6. Which of the following is NOT an input to the plan stakeholder engagement

process?

A. Enterprise environmental factor

B. Stakeholder register

C. Project management plan

D. Organizational process assets

7. Which of the following is NOT a tool or technique used in the plan stakeholder

engagement process?

A. Organizational process assets

B. Expert judgment

C. Meetings

D. Decision making

8. Which of the following is an output for the plan stakeholder engagement

process?

A. Human resources management plan


C. Stakeholder engagement plan

D. Change requests

9. Which of the following is NOT an input to the manage stakeholder engagement

process?

A. Project management plan

B. Human resources management plan

C. Enterprise environmental factors

D. Organizational process assets

10. Which of the following is a named input to the manage stakeholder engagement

process?

A. Human resources management plan

B. Change requests

C. Communications management plan

D. Enterprise environmental factors

11. Which of the following is a tool or technique used in the manage stakeholder

engagement process?

A. Expert judgment

B. Management skills

C. Stakeholder communications

D. Stakeholder analysis

12. Which of the following is not a tool or technique used in the manage stakeholder

engagement process?

A. Expert judgment

B. Stakeholder analysis

C. Interpersonal and team skills

D. Ground rules

13. Which of the following is NOT an output from the manage stakeholder

engagement process?

A. Change requests

B. Approved change requests

C. Project management plan updates

D. Project document updates

14. Which of the following is an input to the monitor stakeholder engagement

process?

A. Work performance data

B. Stakeholder management plan

C. Communications management plan

D. Issue log

15. Which of the following is NOT an input to the monitor stakeholder engagement

process?

A. Project management plan

B. Change log

C. Work performance data

D. Project documents

16. Which of the following is a tool or technique used in the monitor stakeholder

engagement process?

A. Communication methods

B. Interpersonal skills

C. Management skills

D. Meetings

17. Which of the following is not a tool or technique used in the monitor stakeholder

engagement process?

A. Information management systems

B. Expert judgment

C. Management skills

D. Meetings

18. Which of the following is not an output of the monitor stakeholder engagement

process?

A. Work performance data

B. Work performance information

C. Change requests

D. Project document updates

19. Which of the following is an output of the monitor stakeholder engagement

process?

A. Issue log


C. Stakeholder management plan

D. Work performance information

Answer Key:

1. D

Answer D. PMBOK Guide p. 509-510 - The inputs to the identify stakeholders

process include the following:

- Project charter

- Business documents

- Project documents

- Agreements

- Enterprise environmental factors

- Organizational process assets

2. C

Answer C. PMBOK Guide p. 509-510 - The inputs to the identify stakeholders


- Project charter


- Project documents

- Agreements



3. A

Answer A. PMBOK Guide p. 509-510 - The inputs to the identify stakeholders


- Project charter


- Project documents

- Agreements



4. D

Answer D. PMBOK Guide p. 514-515 - The output to the identify stakeholders


- Stakeholder register

- Change requests

- Project management plan updates

- Project document updates

5. C

Answer C. PMBOK Guide p. 518-520 - The inputs to the plan stakeholder

engagement process include the following:

- Project charter

- Project management plan

- Project documents

- Agreements



6. B

Answer B. PMBOK Guide p. 518-520 - The inputs to the plan stakeholder

management process include the following:

- Project charter


- Project documents

- Agreements



7. A

Answer A. PMBOK Guide p. 520-522 - The tools and techniques used in the plan

stakeholder engagement process are as follows:

- Expert judgment

- Data gathering

- Data analysis

- Decision making

- Data representation

- Meetings

8. C

Answer C. PMBOK Guide p. 522 - The outputs to the plan stakeholder

management process include the following:

- Stakeholder engagement plan

9. B

Answer B. PMBOK Guide p. 525-526 - The inputs to the manage stakeholder



- Project documents



10. D

Answer D. PMBOK Guide p. 525-526 - The inputs to the manage stakeholder



- Project documents



11. A

Answer A. PMBOK Guide p. 526-528 - The tools or techniques used in the

manage stakeholder engagement process include the following:

- Expert judgment

- Communication skills

- Interpersonal and team skills

- Ground rules

- Meetings

12. B

Answer B. PMBOK Guide p. 526-528 - The tools or techniques used in the

manage stakeholder engagement process include the following:

- Expert judgment



- Ground rules

- Meetings

13. B

Answer B. PMBOK Guide p. 528-529 - The outputs from the manage stakeholder


- Change request


- Project document updates

14. A

Answer A. PMBOK Guide p. 532-533 - The inputs to monitor stakeholder



- Project documents

- Work performance data



15. B

Answer B. PMBOK Guide p. 532-533 - The inputs to monitor stakeholder



- Project documents

- Work performance data



16. D

Answer D. PMBOK Guide - The tools and techniques used in the monitor

stakeholder engagement process include the following:

- Data analysis

- Decision making




- Meetings

17. C

Answer C. PMBOK Guide p. 533-535 - The tools and techniques used in the

control stakeholder engagement process include the following:

- Data analysis

- Decision making




- Meetings

18. A

Answer A. PMBOK Guide p. 535-536 - The outputs from the control stakeholder


- Work performance information

- Change requests


- Project documents updates

19. D

Answer D. PMBOK Guide p. 535-536 - The outputs from the control stakeholder


- Work performance information

- Change requests


- Project documents updates

Documents

Project Management Professional (PMP)® Exam Prep Course 13 ... · Slide 2 Stakeholder Management Process of identifying the people, groups, or organizations that could impact or