PROJECT ARROW

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Project Arrow Office

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PERFORMANCE MONITORING

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Data Extraction Tool

• It assesses the performance of the our Post offices under Project Arrow

• Automatic extraction of data from the database of various software used in our Post Office

• Based on your performance your office will get a score- like a report card

• Your score will be monitored by Directorate

Key Performance Indicator

• Indicator to measure the performance of an activity of a Project Arrow Silo

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KPI overall

KPI9

Project Arrow Targets

• Ensure Same Day Delivery• Ensure Same Day Despatch• Payment of Money Order on

the day of Receipt

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Do you think all this is possible?

Let us discuss the issues now..

Delivery Related Issues

• What are the major problems you face while delivering articles ??

Addressee…….. • Is absent when the postman visits• Has no knowledge about authorization• Does not give addressee instructions• Deliberately mis-leads the postman

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Delivery Related Issues contd…

Postman…• Is not punctual • Has insufficient knowledge about his beat • Has insufficient knowledge about standard

remarks/returns• Has insufficient knowledge about procedures of

delivery• Does not help in pre delivery activities• Unauthorized absence• Has a Negative attitude

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Activities for improvement

• Equip yourself as Multi-Tasking • Be punctual, courteous & regular• Educate your customer on

Importance of Addressee instructions• Maintain a customer database

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• Assist in pre delivery work

• Be knowledgeable on your beat

• Proceed for delivery on time

• Keep intimation slips handy1.1.15

• Select ‘Standard Remarks’ for the undeliverable articles• Clear the Letter Box punctually. • Update your knowledge on

procedures and rules

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STANDARD REMARKS

For all articles except Speed Post

Standard Remarks

1. Refused2. Not Known 3. Left India 4. Left 5. Insufficient Address 6. Deceased 7. Redirection 8. Intimation

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Disposal

• Articles which cannot be delivered for the following reasons, should be returned / despatched on the same day.– Refused– Deceased– Left India– Insufficient address– Redirection

Disposal

• Articles which cannot be delivered for the following reasons will be returned to the sender or RLO after the period of deposit is over. (Follow up action to be taken to deliver)– Intimation (with a final remark “Unclaimed”)– Not known– Left

Sample rubber stamp impression used by XYZ PO

Is this as per the prescribed format? Please give your comments….

In correct Remarks

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In correct Remarks

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In correct Remarks

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In correct Remarks

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• DASHBOARD• http://www.indiapostmail.gov.in/projectarrow/

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