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7/27/2019 Project 360 Degree Solutions
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Project: 360 Degree Software Solutions:
Tactical goals
360 degree solutions, are in contract with Dell to setup the discussion forums for basic debugging
and trouble shooting of windows and Linux based drivers. The goal of the company was to provide
a platform for Dell users to provide feedback to their products and services. 360 degree solutions
cannot commence without a vision, planning and control, when it comes to achievement of its
objectives or goals. Having a deep understanding about how to make an efficient use of software
and web application resources and how to link 360 degree solutions objectives or goals with the
process of operational planning, that is, strategies and tactics, in order to pursue the goals.
Recent studies define tactical goals as to the residual choices open to a firm by virtue of the
business model that it employs (Casadesus and Ricart, 2009). To understand the concept of tactical
goals, one must know that these goals help the major divisions and departments to achieve the
overall goals of an organization, whereas in case of objective and strategies; the former defines
what goals to achieve and the latter as how to achieve those goals. We take an example of an
organization, which wants to launch a new product in order to become a market leader.
Apart from its financial analysis, marketing strategies, market position, stakeholders views, and
decisions pertaining to whether the organization must go for a merger or should it have an
evaluation of overall resources besides risking the brand or image; it must simply have an overview
of its tactical planning or goals related to its new objective. It will produce a procedure or a plan to
encourage the desired result. While the strategy will design the activities to improve the new
product, the tactical goal will be to use various techniques such as, advertisements on both print
(newspaper, magazines, hoardings, etc) and media (television, internet, text messaging, etc). Now to
become the market leader, the pricing strategies will also need tactics, such as, using low prices to
initially gain leadership and market share eventually.
In a study by (Kokemuller, 2007), he emphasized that tactical plans should typically focus on a
handful of core company goals; otherwise, employee activities become too fragmented and it is hard
for employees to understand how their activities ultimately tie into goals.
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He explains the confusion between strategy and tactic is that when we plan or model or a
framework, it does not necessary provide a tangible result and tactics are the practical steps which
are meant to be taken in order to implement the strategies to gain a purposeful and a result which is
measurable. Another example to understand the tactical goals is an airline which is trying to
introduce a new route. The strategy will be to target the travel agents but the tactical goal will be:
To develop a (business) package for Dell which is viable and pragmatic for both
companies.
To build a list of short and long term objectives
An incentive scheme for the business
Outline the website and how it can be used to make the users feedback in appropriate way
and thus implement it.
Visiting the Dell Managers regularly and provide the data analysis.
So in short, a 360 degree solutions, strategy is an involvement in the future vision of the business
but tactics involves the actual steps that will be in persuasion of that vision.
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Project: 360 Degree Software Solutions:
Quality Assurance:
There are two principals in Quality Assurances. Fit for Purpose and Right First Time.
Moreover, Quality Assurance includes action taken to prevent quality problems from occurring in its
broadest terms. A simple example of quality assurance is a cooking recipe. A recipe is a system for
preparing a particular dish. It describes the ingredients and utensils necessary to prepare the food,
the method of cooking it, how to test when it is ready, how to store it, and how to serve it. Cooking
to a recipe produces better and more consistent results. And the same applies to using systems in
other situations. (Hci, 2013).
The 360 degree solutions is focused on the clients. 360 degree solutions is leading software and web
application developer company. Currently, 360 degree solutions is contracted with Dell to provide
Dell users a platform to provide both positive and negative feedback. And also provide basic
Operating system troubleshooting and debugging. Moreover, in order to maintain the position as
Australias best web developers. 360 degree solutions is launching Version of the 360 QA (360
Quality Assurance) standards.
Moreover, client expectations of 360 degree solutions are and should be high. Customers with
company product and services range, where coding of the software and in timely manner are given
priority. The Scope of the 360 QA Plan shall be defined describing the boundaries of 360 QA
Standard 360 QAs Scope and Certification specifies the minimum scope. To implement 360 QA
systems for 360 degree solutions. Therefore, organization must carry out three basic steps: first
develop the system 360 QA, second, document it (this takes the form of policies, procedures, and
reference information); and third, inform, instruct, and train 360 degree solutions staff to use it.
ISO 9000 and ISO 9001 is the series of Quality Assurance standards recognized by 200 countries
around the world. In Australia this series has been named as AS3900 series which has identical
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Project: 360 Degree Software Solutions:
contents. This is code where 360 degree solutions Audits are carried out. Which provide guidelines,
explanations and instructions for staff, this may include the following:
The number of errors
Waste of time associated with errors
The number of client and user complaints
The number of problems to fix
The time spent on giving day-to-day instructions The time needed to improve processes and systems (by establishing a stable base)
With above steps management of 360 degree solutions and their initiatives must ensure that 360 QA
standards are maintained with highest quality provided to customers, clients and stakeholders.
Risk Management Methods:
The process of identifying risks, assessing risks and developing strategies to manage risks is known
as risk management. It also classifies the risks that an organization faces for future planning in any
organization. For example color coding of risk assessment system residing on the various platforms
can be evaluated during the course of the review for corporation.
For traditional companies SWOT and PEST analysis can also be carried out in order to evaluate the
risk the company faces in the future. 360 degree solutions for example conduct their risk assessment
with different method such as cyber attack to the particular system web application or system and
identifying the low, moderate or high risk areas which 360 degree solutions can mitigate the attacks
by deploying company resources and or suggesting contracted companies, such as installing IDS
(Intrusion detection system) and Firewalls to analyze the network traffic.
360 degree solutions is also developing SCADA (Supervisory Control and Data Acquisition)
industrial system Risk Assessment for government project. 360 degree solutions uses extensively,
the color coding of Green Area, Orange Area and Red Areas.
Green Areas: Are those which are not critical to SCADA system such as Fail over systems which
can be replaced while on live production environment. This Area is reviewed on an annual and
rotational basis.
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Orange Areas: In SCADA system, the areas that have been identified as medium risk (i.e., an
important risk exists, but it is not so important that it is likely to result in significant loss should the
required controls not operate effectively). The controls over these areas should be reviewed at least
once every two to three years on a rotational basis. Areas such as electricity grid or railway
expansion are focus of Orange Areas.
Red Areas: These are areas considered to be inherently high risk from either a business or audit
perspective and therefore capable of resulting in significant financial loss. Zeus and Zitmo viruses
which result industrial SCADA failure is concern for I.T companies. Because, those virus is hard to
detect. Company, like Microsoft, which runs the SCADA system is battling against this
sophisticated type of virus. To mitigate the attacks constant patch management is required 24/7 to
update the system as soon as the virus is detected from the system.
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Task Sequencing and Timing:
Using 360 degree solutions software Distribution to install software as part of the Task sequencing,
our company software developer using a Task Sequence is done during and Operating System
Deployment process and its related applications.
Usually, during software deployment developer has relevant package for that software product and
at least one program that runs silently in the background of the Operating system. Patch
management is also part of Task sequencing deploying the software on particular network and
system. For example, deployment of discussion forums and self help website of basic operating
system trouble shooting, debugging. Where user put up the question which followed by different
users commenting on it. 360 degree solutions are making sure that user has easy to understand and
with only skimming of the website, they get familiar with web discussion forum.
360 degree solutions strategies in the planning, approval, assessment, delivery or operation stages
which require specific attention and new methods. The studies suggest that 360 degree solutions
projects such as Dell user forum and SCADA system, which are underpinned by a body of strong,
sound policy and receive the long-term commitment of 360 degree solutions are more likely to
result in a positive outcome. For example, the channel 360 degree solutions Project provides to Dell
customers made significant improvement in overall ratings of the company statistically, 360 degree
solutions developed and tested over a number of years, help to ensure that the final project design
and specification meet the needs of users and the wider community and are therefore successful
business sense.
360 task sequencing carried out on daily basis internally and externally:
Internal Task Sequencing:
Building the process for staff to provide day to day assessment. Such as software testing staff are
provided the task list to perform rigors analysis. For example, Dell feedback application form
software testings before it can be deployed for final testings.
Staff are provided also to question any conduct the critical analysis of the web application.
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External Task Sequencing:
360 degree solutions providing the web application to meet its legal objectives, such as how the
company will provide the cookie of the customer who are visiting the website, in order to improve
the user experience of the web and there by giving piratical tools to customers so they dont have to
visit Dell store for small matters, such as formatting the hard drive, disk de-fragmentation of thecomputer for both Windows Operating system and Linux based Non Dos (Disk Operating System)
users.
Timings:
Time management of 360 degree solutions are aided by a range of skills, tools, and techniques used
to manage time when accomplishing specific tasks of SCADA system and it is very critical to
industrial system such as identifying flaws in the system and provide the patch or up gradation ofthe system in timely manner and this not giving any chance to attackers to exploit the system.
Moreover, customers often need quick solutions for their own computers and operating system, they
can simply use the search engine to find the information from other website. Therefore, the system
is developed to provide the email services to users ho join the discussion forums and send them the
email with questions for them to reply the answer as quick as they can.
360 degree solutions strategies are often associated with the recommendation to set personal goals.
For the staff with clear two point agenda such as -
Work in Priority Order - set goals and prioritize
Set gravitational goals - that attract actions automatically
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KPI:
An organization uses the key performance indicator as way to evaluate the success or the progress
made during the provision of strategic goals. KPIs are aptly chosen if the organization has a good
perception of what is significant to its survival-this, means that once there is a proper know how
about all the departments; the organization can measure the performance and use the diverse
techniques in order to assess the key activities, which are linked with the selection of performance
indicators to identify the potential improvements in areas that require attention.
(Saniuk and Jakbovkey, 2012), suggest that consideration of KPIs in the decision-making
process concerning production order realization allows permanent monitoring and control of the
strategy realization of the company in day by day decisions. These indicators help to guarantee an
appropriate degree of product quality, execution time and costs of orders. KPIs allow the re-
planning of objectives and the decision-making process to be improved.
It implies that quality of product, its timely execution and costs related to it can be ascertained by
the KPIs. Moreover, the strategies and objectives can also be planned again, if needed, as the KPI
helps in decision making process and allows for improving performances.
Performance indicators have different criteria when compared to the business aims and goals and
may follow the SMART criteria. For instance the bankers require fast available data as it is
competitive advantage. In this case, customer relationship and software management can be targeted
by a persistent KPI analysis supported by a proper IT system. Now applying the SMART criteria
means that:
SMART
S Specific and concise: In the example above, the 360 degree solutions must know what is
important for its service.
M Measurable : The 360 degree solutions must be able to compare its performance standards with
past performance and measure any lacking in its services.
A Ambitious: An aim or goal which is challenging but achievable.
R Related to overall department and enterprise goals
T Time framed, that is, the performance or services are easily monitored by 360 degree solutions
In another study by (Cheng et. Al, 2011), it is explained that in an era focusing on performance
management, finding the right key performance indicators (KPIs) can aid the implementation of
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company goals. By monitoring and managing these indicators, the effects of prevention, continual
improvements, and innovations are achieved to shape the core competitiveness.
Therefore, in times of cut throat competition, organizations need to go an extra mile to evaluate
performance indicators and build assessment systems to design management strategies and
operations. This will require futuristic and advanced performance indicators and capable of
rendering on-time responses. (Ahmad and Dhafr, 2002) on the other hand, believed that KPIs
should be quantified and comparable to target standards both internal or external and its valuation
can be approached from any process and/or activity data collection and calculation. Whereas,
(Corbett, 1998) ascertain that the production strategy KPIs were costs, quality, flexibility, delivery
and inventory. Following diagram illustrates Bauers idea of alignment of KPIs within an agencys
strategies:
Here in the diagram, we can simply examine the levels where KPIs play an important part in
understanding the core objectives, goals of the organization and helping in devising strategies for
every stage in order to reach at the top of the pyramid, that is, the mission of the organization and
hence it is indispensable in todays toughest business environment n thus survival.
In 360 degree solutions, KPI are generally internal matters thus by improving the coding of the
software developers, deployment of software application in timely manner. Developer must ensure
that code or language they are choosing to launch the discussion forum for example is object
oriented and precise to the web application. 360 degree solutions, KPI has three main ingredients
as follows which user can choose from
1. How good is the discussion forum choose from scale 1 to 5
2. The content and of the graphics in the web application choose from scale 1 to 5
3. How easy is to navigate the web application choose from scale 1 to 5
This survey is usually done from users which in turn managers of 360 degree solutions get the real
time data and assess the key performance indicator of the company
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Performance standard:
It is a common notion that a company making Profits is sure to be successful and hence
performing better, but a few realize that financial reports such as balance sheets or P&L
statements only indicate the quantified success for the year and it is only a relative measurement of
success and not the overall performance. For instance, setting up performance standards for all
essential performance rendering areas in the company, will help in comprehending the loophole in
the poor performing area, which is having a significant impact on profits.
However, this does not imply that papers used in the day to day working would essentially be an
important performance area. That is why the critical and analytical management question can only
be answered it the standards are reviewed from time to time to keep the already instituted standards
on track and ensure that the current performance is also achievable.
360 degree solutions Managers may attain high level of performance by either developing standards
through budgeting process or by a trial and error method, the former referring to setting and
allocation of the capital while the latter to creating a benchmark with which the current and past
performance can be measured, that is, any discrepancies between actual and desired performance
standards will give a true picture of the 360 degree solutions muddled areas.
Once such a discrepancy is discovered and identified, the next step is to find the solutions or
corrections for poor performance.
360 degree solutions Performance standard is a way of measuring an organization's progress
through its effective and efficient strategies. The business creates performance standard as a
benchmark for quality control so that its success is qualitatively attributed to the overall
departments, (Brewer, 2013).
Many organizations can implement different forms of performance standards to help in measuring
different aspects. While so 360 degree solutions adopted the reward management approach and use"pay for performance" incentive programs to pay as merit compensation for workers doing well in
area of job. However, performance standards should be realistic, precise, apparent, significant,
measurable and affirmed in terms of quality, quantity, timeliness or cost.
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The concept of performance standard has gained considerable attention in the business environment
where measurement tools and evaluation of achievement have changed the way of perceiving the
success of an organization.
360 degree solutions support provider and its performance standard can be measured as follows:
A computer user complains for an I.T. issue, the troubleshooter will identify the problem resolve it
either by hardware or software installations and with less distortion to the end user during the whole
scenario, maintain a customer friendly attitude. After resolving the issue staff or employee can make
recommendations as to what the system might need and it must be consistent with customer needs
and to ensure that the recommendations are also consistent with the budget guidelines of the
department, apart from acting as a trouble shooter; the individual must also be technically sound by:
Being updated with the latest field trainings and attend customer to better serve technically,
conducting research work to garner knowledge on the subject and has the capability to respond in a
timely and efficient manner. Also, treating customers with utmost courtesy and answering their
queries and interact with them from customer service perspective. Performance standard only helps
a business to maintain its success by continuously monitoring its capacity to perform better.
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References:
Absolute Performance Standard, (2013), 'Definition of Performance', Available
http://www.investopedia.com/terms/a/absolute-performance-standard.asp
Agri Business, (2012), 'Standard of Performance and Business Success', AVailablewww.agribusiness-mgmt.wsu.edu/ExtensionNewsletters/performance/Standards.pdf
Anna Saniuki and Martina Jakabovakey, (2012), 'Performance indicator for supporting decision making process in
Make-to-Order manufacturing', Research papers. University of Technology Bratislava, Pg 1-8
Bauer. K, (2004), ' KPIs The Metrics that Drive Performance Management, Information Management andSource Media Inc', Available on http://www.dmreview.com/issues/20040901/1009207-1.html
Colleen Sharen, (2009), 'Strategic vs Tactical', Available on
http://colleensharen.wordpress.com/2009/03/06/strategic-vs-tactical/
Common Performance Standards, (2013), 'Example of performance Standard and Professional Positions',
Availablehttp://bsc.untsystem.edu/sites/default/files/Common_performance_standards.pdf
HCi, (2013), Preventing quality problems, Available http://www.hci.com.au/hcisite3/toolkit/quality.htm
Khanna, Tarun, Felix Oberholzer-Gee, Anders Sjoman, Ane D. Jensen and Vincent Dessain, (2007), 'Metro
International S.A.' Harvard Business School Case 708-429.
Michael Zieky and Marianne Perie, (2013), 'A Primer on Setting Cut Scores on Tests of Educational
Achievement ', Available onhttp://www.ets.org/Media/Research/pdf/Cut_Scores_Primer.pdf
Neil Kokemuller, (2007), 'Definition of Tactical Planning', Available, Adorian Corporations: Tactical Business
Plans', Available on http://www.lifehack.org/articles/productivity/tactics-strategy-do-you-
Ramon Casadesus-Masanell, Joan Enric Ricart, (2009), 'From Strategy to Business Models and to Tactics' Pg-13-
14, Working Paper.
Yu-Tien Cheng, Han-hsin Chou and Ching-Hsue Cheng, (2011), 'New product development using map and
decision making trial and evaluation laboratory', African Journal of Business Management Pp. 10734-10746.
http://www.investopedia.com/terms/a/absolute-performance-standard.asphttp://www.investopedia.com/terms/a/absolute-performance-standard.asphttp://www.agribusiness-mgmt.wsu.edu/ExtensionNewsletters/performance/Standards.pdfhttp://www.dmreview.com/issues/20040901/1009207-1.htmlhttp://colleensharen.wordpress.com/2009/03/06/strategic-vs-tactical/http://bsc.untsystem.edu/sites/default/files/Common_performance_standards.pdfhttp://bsc.untsystem.edu/sites/default/files/Common_performance_standards.pdfhttp://www.hci.com.au/hcisite3/toolkit/quality.htmhttp://www.ets.org/Media/Research/pdf/Cut_Scores_Primer.pdfhttp://www.ets.org/Media/Research/pdf/Cut_Scores_Primer.pdfhttp://www.lifehack.org/articles/productivity/tactics-strategy-do-you-http://www.investopedia.com/terms/a/absolute-performance-standard.asphttp://www.agribusiness-mgmt.wsu.edu/ExtensionNewsletters/performance/Standards.pdfhttp://www.dmreview.com/issues/20040901/1009207-1.htmlhttp://colleensharen.wordpress.com/2009/03/06/strategic-vs-tactical/http://bsc.untsystem.edu/sites/default/files/Common_performance_standards.pdfhttp://www.hci.com.au/hcisite3/toolkit/quality.htmhttp://www.ets.org/Media/Research/pdf/Cut_Scores_Primer.pdfhttp://www.lifehack.org/articles/productivity/tactics-strategy-do-you-7/27/2019 Project 360 Degree Solutions
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