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SECTOR: COMMERCIAL AND SERVICES
PROGRAM INFORMATION TECHNOLOGY SUPPORT
CURRICULAR DESIGN ON COMPETENCY BASED-EDUCATION
HIGH-RANKING AUTHORITIES Dra. Sonia Marta Mora Escalante Minister of Public Education Dra. Alicia Eugenia Vargas Porras Public Education Academic Vice-Minister Dr. Marco Tulio Fallas Díaz Public Education Administrative Vice-Minister Dr. Miguel Ángel Gutiérrez Rodríguez Planning and Regional Coordination Vice-Minister
General Management of Technical Education and Entrepreneurial Abilities
MSc. Iván Mena Hidalgo Director
Technical Education Department
Ing. Gerardo Ávila Villalobos Chief Department
MSc. Damaris Foster Lewis
Chief Curricular Section
Program approved by the “Consejo Superior de Educación” in session ________, act ________ from _______
San José – Costa Rica
2
SECTOR: COMMERCIAL AND SERVICES
PROGRAM: INFORMATION TECHNOLOGY SUPPORT
e
ELEVENTH GRADE
REDESIGNED BY
MSc. Jerry Quintero Figueroa Computer Science National Advisor
MSc. Lizzette Vargas Murillo and MSc. Maricel Cox Alvarado
English National Advisors
JULY, 2015
Program approved by the “Consejo Superior de Educación” in session ________, act ________ from _______
3
CURRICULAR STRUCTURE PROGRAM
INFORMATION TECHNOLOGY SUPPORT
SUB-ÁREA X XI XII
Information and Communication Technologies 4
Programación 8
Computer Maintenance 8 8 6
Fundamentos de Electricidad y Electrónica 4
Data Management 8
Computer Networks 8
Network Operating Systems 6
English for Communication 4 4 4
TOTAL 24 24 24
NOTE: the lessons of the technical area last 60 minutes.
4
CURRICULAR FRAMEWORK INFORMATION TECHNOLOGY SUPPORT
SUBJECT
AREA UNITS IN EACH LEVEL
TENTH HOURS ELEVENTH HOURS TWELFTH HOURS Information and Communication Technologies
Computer Basis
Software Application
Website Design Total
12 100 48
160
Programación
Herramientas Lógicas
Algoritmos y Diagramas de Flujo
Robótica
Programación Total
56
56 96
112 320
Computer Maintenance
Occupational Health and Environmental Responsibility
Basic Electricity
Structured Wiring
Computer Architecture
Maintenance & computer upgrading
Total
40 24 96 48
112 320
Laptop Computers Architecture
Maintenance and Upgrading of Laptop Computers
Maintenance and Repair of Computer Accessories Devices
Total
80
128
112 320
Client Servers Architecture
Server Maintenance and Upgrade
General equipment maintenance
Total
36
78
36 150
5
SUBJECT AREA
UNITS IN EACH LEVEL
TENTH HOURS ELEVENTH HOURS TWELFTH HOURS Fundamentos de
Electricidad y Electrónica
Fundamentos de Electrónica
Sistemas de Protección Eléctrica y Fuentes de Poder
Total
80
80 160
Data Management 8 hours
Databases
WEB Programming
. NET Programming
Business Management
Total
88 80
80 80 320
Computer Networks
Networking Fundamentals
Routing and switching networks
Quality Culture Total
80
80 40
200
Network Operating Systems
Operating Systems
Teaching Business Management (Labor@)
Total
60
90 150
6
SUBJECT AREA
UNITS IN EACH LEVEL
TENTH HOURS ELEVENTH HOURS TWELFTH HOURS
English For Communication
Building personal interaction at the company.
Daily life activities.
Working conditions and success at work.
Describing company furniture, equipment and tools.
Talking about plans, personal and educational goals.
Communicating effectively and giving presentations.
Raising economic success
Total
20
20
20
20
20
20
40 160
Safe work.
Introductions in the Business activities.
Complaints and solving problems.
Regulations, rules and advice.
Following instructions from manual and catalogs.
Making telephone arrangements.
Entertaining
Total
20
20
24
24
24
24
24
160
Day to day.
Customer service.
Stand for excellence.
Travel
Astounding future
career
Total
20
20
20
20
20
100
7
CURRICULAR MAP INFORMATION TECHNOLOGY SUPPORT
TENTH GRADE SUBJECT- AREA STUDY BLOCK LEARNING RESULTS
Computer Basis 24 hours
Identify concepts, characteristics and elements for developing information and communication technologies. (ICT).
Interpret elements associated with national and international legislation (ICT).
Use basic norms for entering texts.
Information and Communication Technologies
Apply basic norms of work to use computer equipment.
Solves virus problems in the computer. 240 hours Use functions in operating systems for computer
hardware and software administration. Software Application
120 hours Use several tools for environment management in
a graphical operating system. Use tools for resources management. Apply basic functions of a word processor in the
production of documents. Use spreadsheet tools for document production. Determine properties and configuration of slide
presentations. Generate slides with basic elements. Manipulate objects inside the slides file and
assign special effects to presentations.
8
SUBJECT - AREA STUDY BLOCK LEARNING RESULTS
Use applications related to the Internet and for searching and accessing information.
Distinguish basic elements related to the design of web pages.
Website Design 60 hours
Demonstrate basic norms for web pages design and Internet site construction.
Information and Communication Technologies
Design web pages for publication of information on the Internet.
240 hours
Specialized Information Systems 18 hours
Identify concepts, characteristics and applications of information systems.
Distinguish job environment elements from specialized information systems.
Connectivity 18 hours
Identify characteristics and requirements for the operation of mobile devices.
Recognize options for equipment or mobile devices connectivity.
Carry out connection and installation of mobile devices and computer equipment.
9
SUB - AREA UNIDAD DE ESTUDIO RESULTADOS DE APRENDIZAJE
Resolver problemas utilizando los diferentes sistemas numéricos.
Aplicar la lógica proposicional y la lógica de predicados en la determinación de la validez de una proposición dada.
Resolver problemas utilizando el álgebra de Boole.
Programación
320 horas
Herramientas Lógicas 48 horas
Identificar los principios básicos relacionados con las permutaciones y combinaciones.
Solucionar problemas utilizando algoritmos, matrices y álgebra de matrices.
Utilizar las relaciones de recurrencia en el análisis de algoritmos.
Aplicar los conceptos de los mapas de Karnaugh en la resolución de problemas.
10
SUB - AREA UNIDAD DE ESTUDIO RESULTADOS DE APRENDIZAJE
Aplicar los algoritmos y diagramas de flujo estructurado como herramientas para resolución lógica de problemas computacionales.
Algoritmos y Diagramas de Flujo
Utilizar la simbología para la construcción de algoritmos y diagramas de flujo.
48 horas Utilizar las técnicas de diagramación en la resolución de problemas utilizando los ciclos y estructuras condicionales.
Distinguir los conceptos básicos relacionados con la programación estructurada.
Programación 320 horas
Resolver problemas utilizando los elementos que intervienen en el desarrollo de un programa.
Elementos de Programación
Construir bloques de decisión y condiciones compuestas para casos específicos.
64 horas Resolver problemas utilizando estructuras repetitivas. Utilizar procedimientos y funciones como parte de la
solución de problemas específicos.
Utilizar la sintaxis de programación en el desarrollo de programas en un lenguaje específico.
Programación 160 horas
Desarrollar programas sencillos utilizando estructuras de selección, operadores, estructuras de repetición y funciones.
Diseñar programas en un lenguaje de programación que contengan operaciones de manejo de entrada / salida.
11
SUBJECT - AREA STUDY BLOCK LEARNING RESULTS
Describe main concepts and specific aspects of Occupational Health.
Illustrate the importance of security in accident prevention.
Apply basic norms for waste elimination management.
Evaluate the importance of danger area signals and access paths.
Computer Maintenance 320 hours
Occupational Health 64 hours
Apply security norms in diverse activities to prevent accidents in workplaces.
Distinguish causes and effects of accidents caused by fire; as well as preventive methods in workplaces.
Distinguish types of chemical agents associated with computer science to which the student is exposed in workplaces.
Apply different techniques to prevent work overload effects.
Apply different techniques to prevent electric risks.
Describe regulations of occupational health in the computer science field.
12
SUBJECT - AREA STUDY BLOCK LEARNING RESULTS
Describe internal components of the computer.
Computer Architecture Describe external devices associated with the computer.
80 hours Describe different types of software used by the computer.
Describe health and security measures for working with the computer equipment and manual tools.
Computer Maintenance 320 hours
Build boot and recovery disks as part of the maintenance security or equipment upgrading processes.
Maintenance & Upgrading Computer
176 hours
Recognize basic norms to follow the preliminary revision and the inventory.
Distinguish adapters used in computers. Recognize the installation and/or configuration
procedure of different internal computer components.
Recognize the installation and configuration procedure of external computer devices.
Recognize the installation and configuration procedure of operating systems and other software in the computer.
Determine general computer network concepts.
13
SUBJECT-AREA
STUDY BLOCK
TARGET
LINGUISTIC ACHIEVEMENT
English for Communication
80 Hours
Building Personal Interaction at the Company.
10 hours
Cognitive Target: 1
Exchanging information about: Personal interaction at the company, ways of interacting, meeting people, ethics, personal skills, cultural aspects
Understanding simple familiar phrases and short statements.
Asking and responding to questions in clearly defined situations.
Reading personal information forms.
Reading a personal letter.
Writing about occupations and writing the name and address on an envelope.
Daily Life Activities. 10 hours
Cognitive Target: 2
Interprets and communicates information about: daily activities at home, school and job. Daily routines
Making appointments for personal business.
Describing my personal schedules.
Talking about daily routines at home, at school and at work.
Predicting the content of a story from the title.
Writing about daily routine.
14
SUBJECT-AREA
STUDY BLOCK
TARGET
LINGUISTIC ACHIEVEMENT
English for Communication
80 Hours
Working Conditions and Success at Work.
10 hours
Cognitive Target: 3
Interprets and communicates information about: someone ´s job, work tasks, and job positions, responsibilities
Asking and answering about job positions and responding to job interview questions.
Describing someone´s job. and uncompleted work tasks.
Reading and interpreting a job application. and reading magazine articles.
Writing a paragraph describing a job I would like to have.
Filling out a job application.
Describing Company Furniture, Equipment
and Tools.
10 hours
Cognitive Target: 4 Interprets and communicates information about: company furniture, equipment and tools
Asking for and give information on companies and products, furniture.
Communicating messages with little or no difficulty about equipment and tools.
Reading and interpreting companies’ descriptions.
Writing lists of equipment and tools from different companies.
15
SUBJECT-AREA
STUDY BLOCK
TARGET
LINGUISTIC
ACHIEVEMENT
English for Communication
80 Hours
Talking about Plans, Personal and
Educational Goals. 10 hours
Cognitive Target: 5
Exchanging information about: leisure activities, holidays and special occasions. Planning educational and personal goals.
Talking about holiday celebrations and leisure activities.
Describing the steps to fill out different types of forms for college enrollement
Reading news and articles about people´s plans.
Describing possible weekend activities.
Communicating
Effectively and Giving Presentations.
10 hours
Cognitive Target: 6 Interprets and communicates information about: daily activities at home, school and job. Daily routines.
Solving problems by phone and making telephone arrangements.
Describing what makes a good communicator.
Evaluating the effects of stress factors and getting advice on presenting.
Describing the facts that affect the success of a presentation.
SUBJECT-AREA
STUDY BLOCK
TARGET
LINGUISTIC
ACHIEVEMENT
16
English for Communication
80 Hours
Generating Economic Success 20 hours
Cognitive Target: 7
Using appropriate language for comparing goods,
discussing advertisements, describing products and your
preferences.
Discussing about advertisements from different communication media.
Comparing goods and services and explaining the reasons why I like a product.
Describing product characteristics by contrasting and comparing different goods or services.
Expanding reading skills by reading job ads from newspapers or magazines and reading formal letters of complaint.
Writing a formal letter of complaint, completing a product comparison chart and writing an advertisement.
17
CURRICULAR MAP INFORMATION TECHNOLOGY SUPPORT
ELEVENTH GRADE
SUBJECT- AREA STUDY BLOCK LEARNING RESULTS
Differentiate the internal components of a laptop computer.
Laptop Computers Architecture
Identify the accessories used with laptop computers.
80 hours Identify special features of software to be used in laptop computers.
Maintenance and Upgrading of Laptop
Computers 140 hours
Analyze security and hygienic measures to work with computer equipment and hand tools.
Computer Maintenance 400 hours
Use startup and recovery disks as a security measure to initiate the maintenance process or upgrading of the equipment.
Carry out a diagnosis of the system in laptop computers using specific software.
Distinguish different adapters used in laptop computers.
Install and / or configure internal components of the laptop computers.
Install and configure different accessories in laptop computers.
Install different operating systems and software in laptop computers.
|
18
SUBJECT- AREA STUDY BLOCK LEARNING RESULTS
Maintenance and Repair of Computer Accessories
Devices 100 hours
Apply security and hygienic norms while working on maintenance and repair of accesories.
Distinguish the internal components of different types of monitors.
Apply measures for preventive and corrective maintenance of monitors.
Distinguish the elements and components of different types of printers.
Computer Maintenance Apply measures for preventive and corrective maintenance of different types of printers.
400 hours Distinguish the elements and components of different types of scanners.
Apply measures for the preventive and corrective maintenance of different types of scanners.
Recognize the components of the administrative process in the work environment associated with information technology.
Business Management 80 hours
Prepare a business plan for a microcompany that will operate in the information technology area.
Use different strategies to manage and develop projects with information technology.
Apply acquired knowledge, skills, and abilities regarding support in an internship.
19
SUBJECT-AREA
STUDY BLOCK
TARGET
LINGUISTIC
ACHIEVEMENT
English for Communication
80 Hours
Safe Work
10 hours
Cognitive Target: 1 Exchanging information about: safe and unsafe driving, accidents and job benefits
Giving reasons for being late at work, school or meeting.
Identifying different signs and prevention procedures.
Describing consequences of accidents and prevention procedures at work.
Identifying special clothes and equipment used at work.
Scanning for specific information related to safety at work.
Reading stories about accidents at work and prevention measures.
Describing the advantages of working in a company.
20
SUBJECT-AREA
STUDY BLOCK
TARGET
LINGUISTIC ACHIEVEMENT
English for Communication
80 Hours
Introduction to Business Activities.
10 hours
Cognitive Target: 2 Interprets and
communicates information about: Business Activities.
Comparing the increasing profitability of department stores in our country.
Discussing conditions for starting new business in public and private sector companies.
Making predictions about products or services of the future.
Reading about the development of industries.
Providing advice for people who are starting a new business by writing a letter.
21
SUBJECT-AREA
STUDY BLOCK
TARGET
LINGUISTIC ACHIEVEMENT
English for Communication
80 Hours
Regulations, Rules and Advice.
12 hours
Cognitive Target: 3 Interprets and communicates information about: workplace
rules and following them.
Discussing situations when foreign business people make a “cultural mistake.”
Talking to a manager about not
following rules by structuring a conversation.
Comparing companies´ regulations and giving advice.
Learning about dress code in my country to put it into practice at school or work.
Writing employee dress-code rules to be applied in a company.
22
SUBJECT-AREA
STUDY BLOCK
TARGET
LINGUISTIC ACHIEVEMENT
English for Communication
80 Hours
Complaints and Solving Problems
12 hours
Cognitive Target: 4 Exchanging information
about: making complaints, apologizing and solving
problems
Learning how to deal with a complaint by voice mail and automated telephone information.
Apologizing when it is required.
Solving problems at the office.
Dealing with problems, client complains and apologizing.
Comprehending the use of items in a first-aid kit.
Writing about solutions to a problem at work or school.
23
SUBJECT-AREA
STUDY BLOCK
TARGET
LINGUISTIC ACHIEVEMENT
English for
Communication
80 Hours
Following Instructions
from Manual and Catalogs.
12 hours
Cognitive Target: 5 Interprets and communicates information about: technical vocabulary related to manuals and catalogue instructions
Understanding or using appropriate language for informational purposes.
Comparing equipment used in a job taken from different catalogues.
Identifying different equipment and components in catalogues used in a specific field of study.
Interpreting written instructions from a technical manual in a specific field of study
24
SUBJECT-AREA STUDY BLOCK
TARGET
LINGUISTIC
ACHIEVEMENT
English for Communication
80 Hours
Making Telephone Arrangements
12 hours
Cognitive Target: 6
Exchanging information about: telephone calls and
arrangements.
Exchanging information in telephone conversations.
Expressing fluently leaving and taking a message.
Making an appointment by telephone.
Comparing the different ways of communication that people use in one culture such as expressions or gestures that people from another culture might not understand.
Writing a paragraph about how culture affects business life.
25
SUBJECT-AREA
STUDY BLOCK
TARGET
LINGUISTIC ACHIEVEMENT
English for
Communication 80 Hours
Entertaining!
12 hours
Cognitive Target: 7 Demonstrate ability to work cooperatively with others.
Entertaining guests and promoting leisure activities.
Listening to information about a TV schedule.
Discussing corporate entertaining.
Reading a journal about a trip or magazine descriptions.
Organizing a conference in another country including a variety of aspects.
26
SUB - AREA UNIDAD DE ESTUDIO RESULTADOS DE APRENDIZAJE
Principios de Electricidad 60 horas
Reconocer los principios básicos de la electricidad aplicados al trabajo con equipo de cómputo.
Aplicar los principios fundamentales que rigen la construcción de circuitos eléctricos básicos.
Identificar los elementos básicos para la protección de circuitos eléctricos.
Utilizar diferentes herramientas e instrumentos para el trabajo con electricidad.
Fundamentos de Electricidad y Electrónica
Fundamentos de
Electrónica 60 horas
Distinguir los conceptos y principios básicos de la electrónica.
160 horas Distinguir las características y funcionamiento de los diferentes componentes electrónicos que conforman el equipo de cómputo.
Sistemas de Protección Eléctrica y Fuentes de
Poder 40 horas
Distinguir las características y funcionamiento de los sistemas de protección eléctrica y fuentes de poder.
Utilizar los principios de la electricidad y la electrónica en la instalación de fuentes de poder y sistemas de protección eléctrica.
27
SUBJECT- AREA STUDY BLOCK LEARNING RESULTS
Identify the basic elements associated with databases.
Describe characteristics of different models of databases and the standardization processes.
Databases 80 hours
Apply elements related to the management of information for construction and maintenance of databases.
Use functions and tools available for creation or databases management.
Use functions and tools available in the work environment.
Data Management 320 hours
Use functions and tools available in a visual language environment for program control.
Introduction to Programming in a
Visual Environment
120 hours
Develop programs using modular programming elements in a language of visual environment.
Design the user interface using different avaible tools.
28
SUBJECT- AREA STUDY BLOCK LEARNING RESULTS
Data Management
320 hours
Distinguish basic concepts associated with
computer security. Computer Security
48 hours
Analyze security in computer contexts and environments.
Recommend security methods and techniques according to systems and equipment characteristics.
Relate basic principles of quality to the development of daily tasks of a computer systems technician.
Apply concepts associated with customer service in the performance of tasks related to a computer systems technician.
Quality Culture 72 hours
Recognize the contribution of team work to achieve target goals.
Apply acquired knowledge, skills, and abilities regarding support in an internship.
.
29
CURRICULAR MAP INFORMATION TECHNOLOGY SUPPORT
TWELFTH GRADE
SUB - AREA STUDY UNIT LEARNING RESULTS
Differentiate the internal components of servers. Client Servers
Architecture Differentiate the peripheral devices associated
with servers. 48 hours Differentiate particularities of types of software
to be used by servers.
Computer Maintenance
Analyze the necessary security and hygienic measures to work with computer equipment and hand tools.
200 Hours Prepare reports of the current state and diagnose different types of servers.
Server Maintenance and Upgrade
152 hours
Create security backups as a measure to initiate the server maintenance or upgrade process.
Format and prepare hard disks of different types of servers.
Install different operating systems and specific software for different types of server.
30
SUBJECT-AREA
STUDY BLOCK
TARGET
LINGUISTIC ACHIEVEMENT
English for Communication
50 Hours
Day to Day Work
10 hours
Cognitive Target: 1
Exchanging information about: day to day work.
Asking and giving information about work routines.
Describing times and conditions of my job and daily routines.
Expressing likes and dislikes in my daily life.
Reading an advertisement about a new product
Writing a plan to improve safety in my home.
31
SUBJECT-AREA
STUDY BLOCK
TARGET
LINGUISTIC ACHIEVEMENT
English for Communication
50 Hours
Customer Service 10 hours
Cognitive Target: 2
Interprets and communicates information about: customer
service
Understanding specifications about the elements of effective telephone communications.
Applying techniques to improve effectiveness as a listener.
Defining the importance of proper telephone techniques in providing excellent service to customers
Understanding details from texts, passages and others.
Stating the importance of attitude and creativity in providing high quality customer service.
32
SUBJECT-AREA
STUDY BLOCK
TARGET
LINGUISTIC ACHIEVEMENT
English for Communication
50 Hours
Stand for Excellence
10 hours
Cognitive Target: 3
Exchanging information about: The ability to work cooperatively with others as a member of a team.
Listening to a conversation between an employer and an employee and between coworkers.
Expressing encouragement when talking about programs and courses.
Reading and discussing about job skills.
Organizing information regarding options between job benefits and personal qualities
33
SUBJECT-AREA
STUDY BLOCK
TARGET
LINGUISTIC ACHIEVEMENT
English for Communication
50 Hours
Travel
10 hours
Cognitive Target: 4 Interprets and communicates information about travelling
Listening to statements about a map in order to get to any specific place.
Explaining leisure and entertainment possibilities to a visitor.
Discussing about weather concerns when travelling.
Reading a map from another country to find out cities and places.
Reading about environmental issues to plan a visit to a foreign country.
Revising a business plan to propose an international company.
Developing writing skills: making, accepting or declining an offer.
34
SUBJECT-AREA
STUDY BLOCK
TARGET
LINGUISTIC ACHIEVEMENT
English for Communication
50 Hours
Building an Outstanding Future Career
10 hours
Cognitive Target: 5 Interprets and communicates information about: applying or transferring skills learned in one job situation to another.
Listening to a discussion between two managers.
Discussing community problems and solutions by interviewing classmates.
Talking about life in a city and contrasting it with life in the country side.
Comparing and contrast the lives and goals of people regarding working conditions.
Developing consciousness about my skills, achievements and rewards.
Organizing ideas to design an improvement plan to change my life.
35
SUB - AREA STUDY UNIT LEARNING RESULTS
Structured Wiring 48 hours
Identify basic concepts associated with structured wiring.
Identify different kinds of cables and connectors, their characteristics, and applications.
Recognize fundamental principles in codes and regulations related to structured wiring.
Apply technical norms in the construction and replacement of wiring systems.
Computer Networks
Local Area Networks 72 Hours
Identify characteristics of local area network.
Apply concepts of network design and structured wiring used in LAN network.
200 Hours Use concepts of IP, NAT and PAT in network routing structure.
Configure networks devices. Use line console to apply commands of router
configuration. Use routing method for network device to send
messages through the network. Identify ISP services available in our country and
service providers’ responsibilities.
36
SUB - AREA STUDY UNIT LEARNING RESULTS
Physical Network Installation 80 hours
Distinguish basic concepts related to building a computer network.
Computer Networks 200 hours
Install and configure peripheral equipment in terminals and network.
Install and configure types of network cards or wiring used in network building.
Apply installation concepts, configuration and expansion of a network.
37
SUBJECT AREA STUDY BLOCK LEARNING RESULTS
Characterize different operating systems using their technical characteristics.
Explain the administrative method of the processor, the processes, and the memory of its operating system.
Network Operating Systems
Operating Systems 60 hours
Use operating system functions for device and file management.
150 hours Distinguish characteristics of the network function manager and the system used by the operating system.
Distinguish the characteristics of currently used main operating systems.
Distinguish main characteristics of some network operating systems.
Use the functions of input, output, and others available in the interface of some network operating systems.
Installation and Configuration of Operating
Systems 90 hours
Use accessories and basic configuration of the network operating system.
Use basic tools of some operating systems for the user´s administration.
Use security and auditing elements of network operating systems.