7/28/2019 Program Delivery Project Manager in Memphis TN Resume
Ernie Orwig
1/1
ERNIE ORWIG, PMP
Eads, TN 38028 901-461-0789 [email protected]
PROGRAM / PROJECT MANAGER
P&L / Operations / Maintenance / IT / Installations /
Engineering / Sales Support / Asset Control /Negotiations /
Contracts / Call & Data Centers / Account & Vendor
Management / QA / Supervision
As an award winning and multi-faceted technology professional, I
have the ability to do more with less, whilemanaging full-life
cycle projects successfully for Fortune 200 IBM and Xerox. I also
have strong analytical skills thatmaximize outcomes, grow existing
business and keep contract business out of the hands of the
competition.
With my innovative leadership and adaptability skills, I build
relationships, negotiate win-win outcomes, protect add-on revenue
streams and manage all aspects of internal and external field
operations easily. My strengths include:
Highly organized to ensure goal attainment
Developing accurate project scope of work documentation
Negotiate and complete major projects to capture revenue
windfalls
Managing field operations successfully
Adept at solving volatile project emergencies
I earned my BS degree in Computer Engineering Technology from
Almeda University. In addition, I have extensive
training in portfolio, project financial and scope expectations,
and relationship management. Others admire me formy attention to
detail, dedication, and exceptional communication abilities.
SELECTED ACHIEVEMENTS
Delivered win-win project. IBM customer moved to new application
and did not transfer data. Negotiated andclosed emergency project
to fix the problem. Engineered a work around solution and moved
data to new platformthat provided better services. Quick action
reduced risk and secured a long-term customer worth millions.
Introduced new maintenance program. Warranty revenue stream for
IBM was decreasing. Determinedpreventative maintenance projects
were not being pursued. Determined multiple part use program and
took newofferings to market. Secured $1.6M in new project contracts
and increased profits by $1.3M over prior year.
Protected account by delivering project contract that decreased
client costs. IBM client was swayed by
competitive service proposal. By leveraging relationships with
key managers, convinced client to stay as a customer.Renegotiated
contract, improved service delivery and protected $1.4M in program
revenue.
Managed critical service project successfully. Selected to fix a
critical service outage for IBM customer. Newequipment was being
installed and crew cut key cables, crashing all computer
operations. Quickly determined fixand reconfigured entire data
center. Overcame emergency in five hours, enabling client to
maintain IT schedules.
CAREER SUMMARY
IBM, a global technology company.
Delivery Project Manager, 2005 to present. Manage client data
centers. Oversee P&L, projects, contracts,budgets, user
relationships, vendors, equipment, inventory and supply chain
processes. Lead team of five.
Key Account Project Manager, 1989 to 2004. Directed hardware
support activities for key account. Providedproblem solutions
within a four-state area, supported product projects on a national
basis and trained technicians.
Field Engineer, 1981 to 1984. Worked part time while attending
school installing engineering changes.
Xerox Corporation, an office equipment and copy reproduction
company.
Support Engineer, 1989. Designed, installed and managed new
product introductions and launches.
Customer Engineer, 1984 to 1989. Provided equipment maintenance
and repair services.
Additional Experience:Owner, EDM Custom Automotive Company.
www.edmcustoms.com
Personal Interests: I am active in my community. I have built
custom homes and enjoy restoring and racing cars(see my work at
www.edmcustoms.com), playing softball and baseball, fishing, weight
lifting and cycling.
