Co

rpo

rate

Vo

lun

tee

r M

an

ag

em

en

t

Pro

gra

m

1

Pro

ject B

ackg

roun

d

•O

rig

in:

Recom

mendation (

#94)

of

the I

LM

P to d

evelo

p c

onsis

tent syste

m t

o e

xpand,

ma

na

ge

an

d e

ng

ag

e v

olu

nte

ers

•O

bje

cti

ve

: to

develo

p a

corp

ora

te v

olu

nte

er

manage

ment

pro

gra

m t

hat

will

im

pro

ve:

•C

om

munity e

ngagem

ent

•V

olu

nte

er

satisfa

ction

•O

rganiz

ational effic

iency

•P

roje

ct

Lead

: C

ulture

Depart

ment

•F

un

din

g:

Go

ve

rnm

en

t o

f O

nta

rio

Cu

ltu

re D

eve

lop

me

nt F

un

d &

ma

tch

ed

mu

nic

ipa

l

fundin

g

•$50 0

00 f

rom

the C

ulture

Develo

pm

en

t F

und

•$50 0

00 f

rom

munic

ipal fu

ndin

g

•P

roje

ct

Sta

rt:

Q4

, 2

01

4

2

Pro

ject M

ilesto

nes

•V

olu

nte

er

Co

ord

inato

r (c

on

tract

po

sit

ion

)

•R

esearc

h b

est pra

ctices

•E

ngage s

takehold

ers

•B

enchm

ark

depart

ment

pra

ctices

•P

rog

ram

Desig

n

•C

entr

aliz

ed p

rocesses f

or

recru

itin

g,

on-b

oard

ing,

inte

rvie

win

g a

nd

train

ing v

olu

nte

ers

•Im

ple

ment

softw

are

to m

anage t

he C

ity’s

volu

nte

ers

•Im

ple

men

tati

on

•P

ilot during t

he P

an A

m G

am

es

•C

orp

ora

te r

oll-

out

3

Pro

ject M

ilesto

nes C

on

tin

ue

d

•S

takeh

old

er

en

gag

em

en

t

•In

terv

iew

s w

ith d

epart

ment

leads

•C

onsultations w

ith s

taff w

ork

ing w

ith v

olu

nte

ers

•C

ross-d

epart

menta

l ste

ering c

om

mitte

e

•S

taff

Tra

inin

g &

Develo

pm

en

t

•W

ork

shops o

n c

oachin

g &

superv

isin

g v

olu

nte

ers

•T

rain

ing o

n inte

rvie

win

g

•T

rain

ing o

n v

olu

nte

er

port

al, B

ett

er

Impact

4

Pilo

t R

esults: P

an

Am

Gam

es

5

Num

ber

of

Volu

nte

ers

:

460 a

ctive

part

icip

ants

1400+

people

expre

ssed inte

rest

Num

ber

of

Hours

: 8700 h

ours

of

com

munity v

olu

nte

erism

Outc

om

es

•F

air, tr

anspare

nt

and e

quitable

volu

nte

er

recru

itm

ent

pro

cess

•C

onsis

tent

pra

ctices a

cro

ss o

rganiz

ation

•C

om

pre

hensiv

e o

rienta

tion &

tra

inin

g:

•O

nlin

e o

rienta

tion p

rogra

m

•O

nlin

e o

n-b

oard

ing

•C

orp

ora

te V

olu

nte

er

Manual &

Polic

y

•E

ffic

ient in

take a

nd v

olu

nte

er

managem

ent

•C

entr

aliz

ed d

ata

base

•C

ity w

ide inte

rvie

w p

rocess

•V

olu

nte

er

port

al

6

Results

7

Befo

re R

evie

wA

fter

Revie

w

Inconsis

tent

polic

ies a

nd p

ractices

betw

een d

epart

me

nts

Consis

tent

polic

ies a

nd

pro

cedure

s,

volu

nte

er

ma

nual, inte

rvie

w p

rocess

and o

nlin

e o

rienta

tion a

nd m

ore

effic

ient pra

ctices

Vo

lunte

ers

apply

to e

ach

positio

n/d

epart

ment

separa

tely

Volu

nte

ers

can s

ee a

ll positio

ns a

cro

ss

the C

orp

ora

tion if th

ey m

eet

the

qualif

ications f

or

the p

ositio

ns

Multip

le a

ccess p

oin

ts f

or

applic

ations

Centr

aliz

ed

volu

nte

er

port

al

Inconsis

tent

meth

ods f

or

trackin

g

and r

ecord

keepin

g

Impro

ved

data

colle

ction a

nd

managem

ent

Imp

rove

d C

usto

me

r S

erv

ice to V

olu

nte

ers

Volu

nte

er

Port

al:

•Im

pro

ved a

ccess to

info

rmation

•S

elf-s

erv

ice o

ptions

•E

nhanced u

ser

experience

•Levera

ged t

echnolo

gy

to im

pro

ve e

ffic

iency

8

Com

mu

nity E

nga

ge

men

t

9

To

p r

easo

ns

for

vo

lun

teeri

ng

:

Belie

f in

the c

ause/o

rganiz

ation –

90%

+

Contr

ibute

to the c

om

munity –

80%

+

Skill

develo

pm

ent

–60%

+

Imp

act

:

Impro

ved c

om

munity e

ngagem

ent

&

civ

ic p

art

icip

ation

Recog

nitio

n

Sta

ff C

ontr

ibuto

rs &

Ste

ering C

om

mitte

e M

em

bers

•H

/R: E

lain

e E

tcher,

Ca

rola

Fis

cher,

Nancy M

yle

s,

Chery

l M

cC

onney-W

ilson,

Mona N

azif

•R

ecre

ation:

Jason T

sie

n, P

ort

ia L

ee

•M

ark

ham

Public

Lib

rary

: A

ndre

a C

ecchett

o, D

iane M

acklin

•Legal: L

isa R

iegel

•F

inance/R

isk M

anagem

ent: F

red R

ich

•C

orp

ora

te C

om

munic

ations: Y

vonne L

ord

Buckle

y, D

iane S

am

ek

•O

pera

tions: N

ory

Takata

•S

usta

inabili

ty:

Jessic

a Y

au,

Jennifer

Wong

•C

ulture

: D

avid

Zam

bra

no,

Math

ew

Bro

oks,

Carr

ie C

ola

ngelo

10

Next S

tep

s

•R

ollo

ut to

fu

rth

er

are

as

•R

ecre

atio

n S

erv

ice

s w

ill le

ad

the p

rogra

m

11

Qu

estio

ns?

12