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P. 1

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Exclusively Excelsior Membership Enrollment Procedure

CXN sales team makes warm call to members – new call or renewal call.

Members agree to purchase the EE membership package will then provide credit card

details to process.

Sales forms with credit card details are filled out

by sales team.

Admin will do the charging, prints two copies of the

credit card slip for record.

Sales forms will then give to admin to key into our in house Marcom

Database system. Please note that after the admin submitted the sales

details, only abbreviation of the credit card number will show [the first 4

digits to be appeared only]

On daily basis, admin will submit to the hotel account

department : copy of the sales form and credit card slip, daily report

plus the batch off of the credit card machine.

Admin will keep a copy of the credit card slip and the sales form

under lock.

When doing fulfillment, a credit card slip will go with the package to the

member.

The original sales forms that are within the EE

office will get destroyed on a monthly base.

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P. 2

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Finance Procedures

Inventory Control Procedure

CXN will do the ordering of the collateral, and the collateral with value, certificate booklet, loose voucher, promotional voucher etc will keep with Hotel Account Department. Only

circa 1 month stock will keep in EE office under lock to do fulfillment weekly.

EE will submit weekly sales report / invoice to

hotel and to run an inventory log report.

When it is nearly out of stock, EE admin will send request to Hotel Account

department to request for inventory top up.

Accounting Procedure

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P. 3

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IT / CS Procedure

1. 2. 3.