Prakash Chandra JhaMobile: +91-9847137952 +91-7356322211E-mail: prakashjhachandra@yahoo.com

SNAPSHOT

An overall 7 + years’ experience in healthcare industry and currently associated with EXL Service Pvt. Ltd, Kochi as Assistant Manager – Operations.

Well versed in Revenue Cycle Management (RCM)

o Expertise in Account Receivable (AR)

o Understanding of entire sub process of RCM (Registration, Scheduling, Insurance Eligibility Verification, Coding, Charge Entry, Claims Billing, Payment Posting)

Skilled at:

o Managing operations and ensuring targets & norms are met

o Managing AR Days, Days Sales Outstanding (DSO) and AR collection

o In-depth knowledge of RCM Cycle

o Leading the new Transition

Job Description- Operational

SLA Management− Managing Account Receivable clients and 2 different processes.− Meeting service level agreement by ensuring that process production and quality target are met.− Improved efficiency by working on different trends and creating SOP in the process.

Client Management− Working on client guidelines and priority as per the communication from client.− Maintaining excellent professional relations with clients.− Handling customer centric operations & ensuring customer satisfaction by regular analysis and up

gradation of delivery & service quality norms.

People Management− Managing Team functions viz. recruitment, performance appraisal, etc.− Coordinating integration with support functions viz. Quality & Compliance, Training and HR.− Leading, mentoring & monitoring the performance of team members to ensure efficiency in process

operations and meeting of individual & group targets.− Taking feedback sessions on a regular & consistent manner, conduct skill based & refresher trainings

regularly.− Hiring new people by ensuring to bring efficient resources on board.

Process Excellence− Making team members fully aware of the process updates and process goal by leading in team huddle

and team meetings.− Taking feedback sessions on a regular & consistent manner, conduct skill based & refresher trainings

regularly.− Overseeing process improvement initiatives through system changes, process re alignment/ redefining &

efficiency management.

Documentation

Maintaining all reports (Dashboards, MIS, Attrition, Update trackers, etc).

Creating & implementing workflows to facilitate structured support in all areas and issues.

Transition− Successfully completed the transition for two major AR process in Accretive Health. Traveled to US twice

for new transition.− Successfully completed the transition for a process in Exl. Traveled to US for new transition.

EMPLOYMENT PROFILE

Since October 2013 to till date: at EXL Service Pvt. Ltd, as Assistant Manager in Client Operation

The Role:

Report to Senior Manager Operations. Planning and execution of projects. Maintaining all reports (Dashboards, MIS, Attrition Tracker, etc). To contribute to process improvement by proposing and implementing new ideas and initiatives. Work with Operations and Client SPOC for delivery. Ensure process meets service level agreements. Attending Conference-Call with US & Hospital clients to produce exceptional work at assigned time. Participating in all process improvement plan/project with Operation & Quality Managers. Control attrition by making healthy and exciting work place and thereby keeping staff motivated. Client Satisfaction: Ensure optimum client satisfaction by meeting their expectation consistently.

Planning and providing additional support to client to meet their unexpected operational challenges. Work with clients on regular basis to get overall feedback and suggestions for process improvement. Managing a team size of 35 Account Receivable FTE’s along with 2 SME.

March 2013 to October 2013 at Xavient Information Systems, Noida as Business Analyst

The Role:

Creating SOP’s for new process. Giving process training to new employees.

March 2008 to February 2013 at Accretive Health Pvt. Ltd, Gurgoan as Team Coach. Joined as Analyst than got promotion in October 2011 as Team Coach

The Role:

Leading a team of 20 FTE’s. Maintaining all reports (Dashboard, MIS, Attrition Tracker, etc). Giving floor support to associates by solving their queries, giving process update. Attending Conference-Call with US & Hospital clients to produce exceptional work at assigned time. Taking care of onshore issues in the process by answering their questions regarding the process, giving

ideas/suggestion for improvement. Participating in all process improvement plan/project with Operation Manager/Assistant Manager/Quality

Manager. Making team members fully aware of the process updates and process goal by leading in Team huddle

and Team meetings.

October 2007 to March 2008 at Salient Business Solutions, Gurgoan as Process Associate

The Role:

Following up with insurance company to check the claim status. Working on different types of denials. Creating Appeals.

Achievements:

Client Evaluation of my OJT- Client feedback

Demonstrated effective management and leadership skills. Demonstrated required job skills and knowledge. Displayed team work and collaboration. Offered constructive suggestions for improvement. Communicated effectively with Accretive and Dartmouth staff. Asked questions when things were unclear. Ability to work independently. Demonstrated problem solving skills

Additional Comments: Prakash shows exceptional mastery of the technical matter. He asked good questions, and he was persistent in getting his questions asked. He shows leadership potential and is strong in problem solving. / Prakash was very knowledgeable about the follow up process. He was very organized & effectively led and participated in training sessions with Dartmouth staff and the India team.

Provide Suggestions For Self-Improvement: Continue to ask questions and let the onshore team when problem arise.

Supervisor/Manager Feedback: I was very impressed with the knowledge and skills that Prakash brought to the Dartmouth Off shore team. He was very good about asking for help to gain better knowledge on the new payers. I am very excited to work with Prakash in the future and know him will be a very valuable to Accretive Health.

Got recognition as “Best Assistant Manager in Quarter 3, 2014” in Exl. Won 1st position in several R & R as Exemplary Performer in Accretive Health (India) Pvt. Ltd. for

contribution towards improvement of Process & grabbing good results from our client. Won 1st position in several R & R as Excellent Performance in Salient Business Solution Pvt. Ltd. in 2007

for achieving the Productivity and Quality Target.

Academic EDUCATION

Completed B.Sc [IT] from MAHE in 2007. Completed Intermediate from B.I.E.C in 2003. Completed High School from B.S.E.B in 2001

Certifications & Trainings

Lean Six Sigma Green Belt Training (Completed on 13th Feb’15) Team Dynamics (Completed on 27th Apr’14)

PERSONAL DETAILS

Date of Birth : 28th February, 1987

Father Name : Mr. G. K. Jha

Marital Status : Single

Hobbies : Reading Novels, story books & playing cricket.

Passport # : G4083317

US Visa/Valid Till : B1/B2/March 2020.

PAN # : AIKPJ5476B