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Profile Created February 2016 T 03 8823 4377, M 61 405 969 726, E [email protected]
KEY ACHIEVEMENTS
VIVA ENERGY AUSTRALIA
QLIKVIEW development and implementation of customer reports CREDIT CARD PAYMENT PROJECT business project manager SHELL CARD ONLINE APPLICATION business focal point CHANGE OF COMPANY NAME implementation SALESFORCE & SERVICE CLOUD back-up and support IEXCEL PROGRAM design, development & implementation INTRANET ADMINISTRATOR webpage development PRICING CONTROLS streamlining and process improvements SPANCOP & FORECASTING process improvements VP AWARD RECIPIENT 2013
IBM PHILIPPINES
SIX SIGMA GREENBELT PROJECT LEAD (Death Benefits Streamlining) delivered $80,499.91 annual savings SIX SIGMA GREENBELT PROJECT LEAD (UK & France Consolidation) delivered $21,646.20 hard annual savings TRANSITION LEAD for migration of business processes from Australia, Asia-Pacific and United Kingdom to Manila AP AWARDS TOOL PROJECT implementation BCP COORDINATOR
FONTERRA PHILIPPINES
Implemented HRIS (Human Resources Information System) to automate HR processes
EDUCATIONBACHELOR OF ARTS IN
PHILOSOPHY, graduated with honours (Cum
Laude), University of the Philippines, 2002
CERTIFIED INTERNET PROFESSIONAL, 2002
Informatics Computer Institute
(HTML, PERL, SQL)
DIPLOMA IN INDUSTRIAL RELATIONS,
2005
University of the Philippines
CERTIFIED SIX SIGMA GREENBELT,
Valedictorian, 2006
IBM, Moresteam University
COMPANIESVIVA ENERGY
AUSTRALIA PTY LTD, since 2008
8 years
ERICSSON AUSTRALIA PTY LTD
1 year
IBM PHILIPPINES
4 years
FONTERRA PHILIPPINES
1 year
MAJOR ROLES
BUSINESS EXCELLENCE ANALYST
Viva Energy Australia
(current)
BUSINESS ANALYST
(Ericsson)
OPERATIONS LEAD &
SIX SIGMA PROJECT LEAD
(IBM)
HRIS ADMINISTRATOR
(Fonterra)
TRAINING• QlikView Designer
• Six Sigma Yellowbelt (QPIC) & Greenbelt (DMAIC)
• Project Management by the Numbers by Mark Reid
• Presentation Skills
• Difficult Conversations
• Advanced Microsoft Excel
• Customer Service Training
• Problem Solving & Decision Making
• Effective Business Writing
• Team Lead Training by Guthrie Jensen
• Thunderbolt Thinking
• Applied Management Training by Franklin Covey
• IBM Leader Readiness Lab
PROFICIENCIES• QlikView
• Salesforce
• SAP
• Outlook
• Excel
• Word
• Powerpoint
• Visio
• Publisher
• Access
• SharePoint Designer (Frontpage)
• Lotus Notes & Sametime
• Lync
• HTML Code
MICHELLE MARTINEZ
