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Professor Dolina DowlingExecutive Director: Higher Education Review UnitQuality Assurance Authority for Education and TrainingKingdom of Bahrain
1
Why do we need Quality Assurance Units
Mandate
Models
Challenges facing Quality Assurance (QA) Units
Strategies to overcome challenges
2
External
QA agencies and their requirements for: Institutional audits
Program reviewsAccreditation at institutional and
program levels
Professional body accreditation
3
Internal
Assisting in preparing for institutional audits/ accreditation
Assisting departments/faculties in preparing for program
reviews/ accreditation
Benchmarking – all levels
User surveys
Impact studies
Graduate tracking
4
Internal contd.
Developing and monitoring implementation of policies and procedures to manage the quality assurance arrangements of the institution
Program development and approvals
Facilitating quinquennial program reviews/ departmental reviews
Staff development
5
Decide on what ‘quality’ means for your institution
Fitness of purpose
Depends on institutional type, age, mission
What is the institution’s approach? Compliance Improvement Enhancement
6
Decision about role and responsibilities influences structure and resources
Does it influence location?QA is an institution-wide activity So what is best location and reporting line?
The President/Vice Chancellor?Why?
If to VP: Academic: student and administrative support services do not lie in this portfolio. e.g. library, IT, counseling; residences; examinations and certification
If to VP: Administration: core academic functions of teaching and learning, research and community engagement outside this remit
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Staffing and other resources depends on institutional type, size and shape as well as meaning of quality
Institutional types in Oman, some examples: Publicly funded institutions
◦ National University◦ Colleges of Technology
Private institutions
Transnational providers/cross border
Range of institutions - different sizes, offer varying numbers of programs at different levels, niche
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Decision on meaning of quality, roles and
responsibilities of QA Unit depends on all
these factors
There is no one right way
And
No one size fits all
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DIRECTOR
DEPUTY DIRECTOR
SUPPORT DIVISION
REVIEW CO-ORDINATOR
PROGRAMADMINISTRATION ASSISTANT
RESEARCH ASSISTANT
STUDENT EVALUATION
CO-ORDINATOR
PART TIME TYPIST
UNIT ADMINISTRATO
R
QUALITY MANAGER
ADMINISTRATIVE
QUALITY MANAGER
QUALITY MANAGER
QUALITY MANAGER
EXTERNAL REVIEW
CO-ORDINATOR
11
INSTITUTIONAL LEVEL
SENATEJOINT COUNCIL AND Academic Board/Senate
Institutional Quality Assurance Central Academic Planning Committee
Academic Board/Senate CommitteesLibrary CommitteeDiscretionary Exemption CommitteeEnrolment Management CommitteeRules and Regulations CommitteeTimetable CommitteeTeaching and Learning CommitteeResearch Committee
FACULTY LEVELFaculty BoardsFaculty Planning and Management CommitteeFaculty Executive Committee Subcommittees of FPMCFaculty Teaching and Learning CommitteeFaculty Quality Assurance CommitteeFaculty Research and Higher Degrees CommitteeExaminations Committees
SCHOOL/DEPARTMENT LEVELHeads of DepartmentAcademic Staff
Quality Assurance
UnitDirectorManager
Administrator
Monitors and evaluates policy implementationImplementation of feedbackReports on quarterly basis to Academic Board, Council
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Head of Institution
Manager:QA
Academic Administration
QAU reference point between external quality agency , accreditation bodies and academic departmentsSupports QA activities in departmentsMember of institutional QA Committee
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Vice Chancellor
Deputy Vice Chancellor:Academic
Pro Vice Chancellor:
Quality International Campus Head
Dean
Dean
Dean
Dean
Director: Quality
Head of School
Head of School
Pro Vice Chancellor: Quality – overall responsibility for quality across all campuses; sets policies and procedures; monitors and evaluates through reporting systemDirector of Quality – responsible for ensuring consistency of implementation of parent quality assurance arrangementsHeads of Schools consult with Deans in parent institution regarding program delivery
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President President
Centre for Planning and Institutional Development Centre for Planning and
Institutional Development
Strategic and Institutional
Planning
Strategic and Institutional
Planning
Quality Management
Quality Management
Management Information Management Information
Integrates QM into planning and ensures that information is basis of decision-making
Break into Groups Decide on your institutional type, size and
mission Develop an understanding of quality for this
institution In light of the above: develop roles and
responsibilities of Unit, capacity requirements
All the time bearing in mind external agencies/bodies: audits/accreditation and what this means for your institution in terms of resourcing; e.g. time, capacity
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