Professionalism on Student Rotations Christopher L. Shaffer, PharmD, MS, BCPSAssociate Dean for Student Affairs, UNMC College of Pharmacy

DisclosureI have no financial interest or arrangement that would be considered a conflict of interest for this CPE Program.

Objectives• Identify Traits of Professionalism

• Describe attitudes that detract from Professionalism

• Discuss the Importance of Professionalism

What is Professionalism?

What is Professionalism?

What is Professionalism?

Attributes of Professionalism1. Compassion and Respect for Others

• Considerate, cooperative, displays empathy, respects backgrounds and traditions.

Attributes of Professionalism1. Compassion and Respect for Others

• Considerate, cooperative, displays empathy, respects backgrounds and traditions.

2. Concern for the Welfare of Patients• Treats patients and families with dignity, respects privacy,

advocates for patients.

Attributes of Professionalism1. Compassion and Respect for Others

• Considerate, cooperative, displays empathy, respects backgrounds and traditions.

2. Concern for the Welfare of Patients• Treats patients and families with dignity, respects privacy,

advocates for patients.3. Integrity and Trustworthiness

• Displays honesty and forthrightness, adheres to ethical standards, truthful in all communication, reports inappropriate behavior by colleagues.

Attributes of Professionalism1. Compassion and Respect for Others

• Considerate, cooperative, displays empathy, respects backgrounds and traditions.

2. Concern for the Welfare of Patients• Treats patients and families with dignity, respects privacy,

advocates for patients.3. Integrity and Trustworthiness

• Displays honesty and forthrightness, adheres to ethical standards, truthful in all communication, reports inappropriate behavior by colleagues.

4. Teamwork and Professional Demeanor• Works well with others, maintains composure in difficult

circumstances, inspires trust, adheres to local dress code.

Attributes of Professionalism1. Compassion and Respect for Others

• Considerate, cooperative, displays empathy, respects backgrounds and traditions.

2. Concern for the Welfare of Patients• Treats patients and families with dignity, respects privacy,

advocates for patients.3. Integrity and Trustworthiness

• Displays honesty and forthrightness, adheres to ethical standards, truthful in all communication, reports inappropriate behavior by colleagues.

4. Teamwork and Professional Demeanor• Works well with others, maintains composure in difficult

circumstances, inspires trust, adheres to local dress code. 5. Self Care and Self Growth

• Maintains personal health and hygiene, cares for self, seeks counsel when needed, avoids harmful behaviors.

Attributes of Professionalism1. Compassion and Respect for Others

• Considerate, cooperative, displays empathy, respects backgrounds and traditions.

2. Concern for the Welfare of Patients• Treats patients and families with dignity, respects privacy,

advocates for patients.3. Integrity and Trustworthiness

• Displays honesty and forthrightness, adheres to ethical standards, truthful in all communication, reports inappropriate behavior by colleagues.

4. Teamwork and Professional Demeanor• Works well with others, maintains composure in difficult

circumstances, inspires trust, adheres to local dress code. 5. Self Care and Self Growth

• Maintains personal health and hygiene, cares for self, seeks counsel when needed, avoids harmful behaviors.

6. Scholarship and Commitment to Learning• Seeks knowledge and skills, willingness to assist learners.

Attributes of Professionalism1. Compassion and Respect for Others

• Considerate, cooperative, displays empathy, respects backgrounds and traditions.

2. Concern for the Welfare of Patients• Treats patients and families with dignity, respects privacy,

advocates for patients.3. Integrity and Trustworthiness

• Displays honesty and forthrightness, adheres to ethical standards, truthful in all communication, reports inappropriate behavior by colleagues.

4. Teamwork and Professional Demeanor• Works well with others, maintains composure in difficult

circumstances, inspires trust, adheres to local dress code. 5. Self Care and Self Growth

• Maintains personal health and hygiene, cares for self, seeks counsel when needed, avoids harmful behaviors.

6. Scholarship and Commitment to Learning• Seeks knowledge and skills, willingness to assist learners.

7. Accountability and Initiative• Flexible, delegates effectively, accepts responsibility for mistakes,

discloses medical errors when appropriate.

Attributes of Professionalism1. Compassion and Respect for Others

• Considerate, cooperative, displays empathy, respects backgrounds and traditions.

2. Concern for the Welfare of Patients• Treats patients and families with dignity, respects privacy, advocates for

patients.3. Integrity and Trustworthiness

• Displays honesty and forthrightness, adheres to ethical standards, truthful in all communication, reports inappropriate behavior by colleagues.

4. Teamwork and Professional Demeanor• Works well with others, maintains composure in difficult circumstances,

inspires trust, adheres to local dress code. 5. Self Care and Self Growth

• Maintains personal health and hygiene, cares for self, seeks counsel when needed, avoids harmful behaviors.

6. Scholarship and Commitment to Learning• Seeks knowledge and skills, willingness to assist learners.

7. Accountability and Initiative• Flexible, delegates effectively, accepts responsibility for mistakes,

discloses medical errors when appropriate. 8. Responsibility and Sense of Duty

• Completes assigned duties, sets and achieves realistic goals, follows policies, places the patient needs first.

Sharing the Professional Attributes

Barriers to Professionalism1.Variability in educational preparation2.Gender/race/age discrimination3.Historical influences4.External conflicts5. Internal conflicts

What is Professionalism?

Attributes of Professionalism1. Compassion and Respect for Others

• Considerate, cooperative, displays empathy, respects backgrounds and traditions.

2. Concern for the Welfare of Patients• Treats patients and families with dignity, respects privacy, advocates for

patients.3. Integrity and Trustworthiness

• Displays honesty and forthrightness, adheres to ethical standards, truthful in all communication, reports inappropriate behavior by colleagues.

4. Teamwork and Professional Demeanor• Works well with others, maintains composure in difficult circumstances,

inspires trust, adheres to local dress code. 5. Self Care and Self Growth

• Maintains personal health and hygiene, cares for self, seeks counsel when needed, avoids harmful behaviors.

6. Scholarship and Commitment to Learning• Seeks knowledge and skills, willingness to assist learners.

7. Accountability and Initiative• Flexible, delegates effectively, accepts responsibility for mistakes,

discloses medical errors when appropriate. 8. Responsibility and Sense of Duty

• Completes assigned duties, sets and achieves realistic goals, follows policies, places the patient needs first.

Attributes of Professionalism1. Compassion and Respect for Others

• Considerate, cooperative, displays empathy, respects backgrounds and traditions.

2. Concern for the Welfare of Patients• Treats patients and families with dignity, respects privacy, advocates for

patients.3. Integrity and Trustworthiness

• Displays honesty and forthrightness, adheres to ethical standards, truthful in all communication, reports inappropriate behavior by colleagues.

4. Teamwork and Professional Demeanor• Works well with others, maintains composure in difficult circumstances,

inspires trust, adheres to local dress code. 5. Self Care and Self Growth

• Maintains personal health and hygiene, cares for self, seeks counsel when needed, avoids harmful behaviors.

6. Scholarship and Commitment to Learning• Seeks knowledge and skills, willingness to assist learners.

7. Accountability and Initiative• Flexible, delegates effectively, accepts responsibility for mistakes,

discloses medical errors when appropriate. 8. Responsibility and Sense of Duty

• Completes assigned duties, sets and achieves realistic goals, follows policies, places the patient needs first.

Professionalism throughout Pharmacy School

Professionalism in Pharmacy School• The majority of students within a professional program successfully

transition to be an outstanding professional!

• However, there are individuals and circumstances where this does not occur:

• Inappropriate use of social media or surfing the Web• Arriving late to class or leaving early• Shirking responsibilities in team assignments• Chronic absenteeism

• Creates an aura of “Academic Entitlement”• Associated with externalized responsibility for success and entitled

expectations

• Perceptions:• Knowledge is a right more than a privilege.• Educators are responsible for student learning, not the

student.• Effort, not performance, should be rewarded in grading.• Open or passive aggressive behavior towards faculty members

is acceptable if student expectations are not met.

Professionalism in Pharmacy School• Academic entitlement can occur to any student. (e.g. class leaders)

• Students and educators disagree on specific behaviors that are inappropriate. (e.g. technology)

• “Who do we blame?”• Millennials• Parents• Society• Academia and the Profession

– Provide high grades for mediocre work

• Student Consumerism• Defined as the perception by students that because they pay for their

education, they deserve to be treated as customers.

• Problems:• Lowers academic expectations for good students. • Encourages COPs to allow student progression to meet ACPE

requirements.

“Student” as a Customer Model

“Patient” as a Customer Model

Contrasting the Models

What can we do?

What can we do?1. Role model appropriately.

What can we do?1. Role model appropriately.

2. Understand our beliefs as it relates to professionalism and potential barriers.

What can we do?1. Role model appropriately.2. Understand our beliefs as it relates to professionalism and any potential barriers.

3. Redirect students to the needs of the patient as compared to their own needs.

THANK YOU