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Professionalism Not Process
Dr Neil Thompson
Phase One Social work as a set of problem-solving,
empowering activities
Phase One Social work as a set of problem-solving,
empowering activities Emphasis on creative problem solving
and helping people find solutions to their problems and challenges
Phase One Social work as a set of problem-solving,
empowering activities Emphasis on creative problem solving
and helping people find solutions to their problems and challenges
Community focus
Phase One Social work as a set of problem-solving,
empowering activities Emphasis on creative problem solving
and helping people find solutions to their problems and challenges
Community focus Services as a last resort
Phase One Social work as a set of problem-solving,
empowering activities Emphasis on creative problem solving
and helping people find solutions to their problems and challenges
Community focus Services as a last resort Social workers trusted to make
professional decisions
Phase Two Making public services more like
businesses
Phase Two Making public services more like
businesses Emphasis on service delivery – business
mentality of acquisition of ‘goods’
Phase Two Making public services more like
businesses Emphasis on service delivery – business
mentality of acquisition of ‘goods’ Consumerist ethos
Phase Two Making public services more like
businesses Emphasis on service delivery – business
mentality of acquisition of ‘goods’ Consumerist ethos Shift from professional analysis and
creative practice to bureaucratic rationing of scarce resources (from heuristic to algorithmic)
Phase Two: The Impact Top-down approach that discourages
professionalism, deskills social workers and lowers morale
Phase Two: The Impact Top-down approach that discourages
professionalism, deskills social workers and lowers morale
Cart before the horse approach – focusing on services (input) rather than on solutions (outcomes)
Phase Two: The Impact Top-down approach that discourages
professionalism, deskills social workers and lowers morale
Cart before the horse approach – focusing on services (input) rather than on solutions (outcomes)
Reduced role for creativity, problem-solving skills, empowerment and community engagement
Phase Three
Phase One Three Social work as a set of problem-solving,
empowering activities Emphasis on creative problem solving
and helping people find solutions to their problems and challenges
Community focus Services as a last resort Social workers trusted to make
professional decisions
Neil Thompson … Latest book: People Management
E-zine: THE humansolutions BULLETIN www.humansolutions.org.uk/bulletin
Subscription-based online learning community tutored by Neil: www.apdp.org.uk
E-learning courses featuring Neil: www.avenuelearningcentre.co.uk
Neil’s website and blog: www.neilthompson.info