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Section 3 Professionalism in the Workplace Disclaimer: All information and resources collected for this Employment Lesson Plan, do not belong to Meta Centre. All information has been searched and found on the internet. Meta Centre does not claim any responsibility or ownership for this material.

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Page 1: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Section 3

Professionalism in the

Workplace

Disclaimer: All information and resources collected for this Employment Lesson Plan, do not belong to Meta Centre. All information has been searched and found on the internet. Meta Centre does not claim any responsibility or ownership for this material.

Page 2: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Professionalism in the Professionalism in the WorkplaceWorkplace

PresentersPresentersShelvy L. Campbell, MS, EdS, ABDShelvy L. Campbell, MS, EdS, ABD

Dedriell D. Taylor, MS, EdSDedriell D. Taylor, MS, EdS

Page 3: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Professionals:Professionals:

TrustworthyTrustworthyCompetentCompetentRespectful Respectful Act with Integrity Act with Integrity ConsiderateConsiderateEmpathetic Empathetic

Page 4: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Professionals:Professionals:

CourteousCourteousDependableDependableCooperativeCooperativeCommittedCommitted

Page 5: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Quality and characteristics of a Quality and characteristics of a professionalprofessional

Page 6: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

PerspectivesPerspectives

ApproachableApproachableTrustworthyTrustworthySupportiveSupportiveRespectfulRespectfulAccountableAccountable

Page 7: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Dialogue Dialogue

What do you think?What do you think?

Page 8: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

What is Professionalism?What is Professionalism?

A specific style of behavior in the workplaceA specific style of behavior in the workplaceValues and professional rolesValues and professional rolesExhibited in our behaviorExhibited in our behavior

Page 9: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

ProfessionalismProfessionalism??Respect for self and for othersRespect for self and for othersKnowKnow-- howhowMature responsibilityMature responsibilityProblem solving perseveranceProblem solving perseverance

Page 10: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

ProfessionalismProfessionalism

How is professionalism judged?How is professionalism judged?

Page 11: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Unwritten RulesUnwritten Rules

AttitudesAttitudesConflictConflictApproachesApproachesValuesValuesCommunication StylesCommunication Styles

Page 12: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

How is professionalism judged?How is professionalism judged?

Against expectations or standardsAgainst expectations or standardsOneOne’’s personal values and an s personal values and an understanding of what understanding of what ““professionalismprofessionalism””meansmeansSituational in natureSituational in nature

Strongly influenced by cultureStrongly influenced by culture

Page 13: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

How is professionalism judged?How is professionalism judged?

Your CommunicationYour CommunicationYour ImageYour ImageYour Competence Your Competence Your DemeanorYour DemeanorProfessionalism is in the eye of the beholderProfessionalism is in the eye of the beholder

Page 14: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

UnprofessionalismUnprofessionalism

According to the Free Dictionary by According to the Free Dictionary by FarlexFarlex: : unprofessionalism is defined as unprofessionalism is defined as ““not conforming to the not conforming to the standards of a profession or unprofessional behaviorstandards of a profession or unprofessional behavior ““

Page 15: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

What is expected from a What is expected from a Professional?Professional?

Where do I start?Where do I start?

DISCUSSIONDISCUSSION

Page 16: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Where Do I Start?Where Do I Start?

Self RespectSelf RespectAccept Personal Responsibility Accept Personal Responsibility Respect for othersRespect for othersRespect the experienceRespect the experience

Page 17: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Individual ResponsibilityIndividual Responsibility

Respect for others and their rightsRespect for others and their rightsKnow your boundaries/limitsKnow your boundaries/limitsStay out of others affairsStay out of others affairsNO GOSSIPNO GOSSIP

Page 18: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Individual ResponsibilityIndividual Responsibility

Do not handle personal interest at Do not handle personal interest at ““workwork””Keep inappropriate language out of Keep inappropriate language out of workplaceworkplaceRegulate personal cell phone usageRegulate personal cell phone usage

Page 19: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

CrossingProfessional Boundaries

Page 20: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Professional BoundariesProfessional Boundaries

RelationshipsRelationshipsCommunicationsCommunicationsSelf disclosureSelf disclosureExploitationExploitationBreaches of ConfidentialityBreaches of Confidentiality

Page 21: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Why are boundaries important?Why are boundaries important?

Communicate clearlyCommunicate clearlyAll personnel information should be kept All personnel information should be kept strictly confidentialstrictly confidentialDo not discuss coDo not discuss co--workers with others workers with others especially about health or health care.especially about health or health care.Do not feed into the office gossipDo not feed into the office gossip

Page 22: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Workplace BaggageWorkplace Baggage

How do you take the personal out of the How do you take the personal out of the workplace?workplace?How do you leave emotional baggage at the How do you leave emotional baggage at the door?door?Why is it important?Why is it important?

Page 23: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Getting Emotional Baggage out of Getting Emotional Baggage out of the workplacethe workplace

Requires workRequires work--life balancelife balance

Requires discrimination and distinctionRequires discrimination and distinction

Requires examination of personal valuesRequires examination of personal values

Page 24: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

WorkWork--Home BalanceHome Balance

Manage your time Manage your time Track how you use your timeTrack how you use your timePlan your daysPlan your daysEmbrace small necessary interruptionsEmbrace small necessary interruptions

Page 25: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

WorkWork--Home BalanceHome Balance

Pamper yourselfPamper yourselfSet aside a whole day or evening for funSet aside a whole day or evening for funScheduling your daily activitiesScheduling your daily activitiesTake a break when you become frustratedTake a break when you become frustrated

Page 26: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

ConclusionConclusion

Start with selfStart with selfLeave personal unexpressed feelings at the Leave personal unexpressed feelings at the door prior to entering the workplacedoor prior to entering the workplaceDetermine your valuesDetermine your valuesPay attention to how you communicatePay attention to how you communicate

Page 27: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

ReferencesReferencesProfessionalism Matters. Retrieved from Professionalism Matters. Retrieved from

http://www.professionalismmatters.com/services/workplacehttp://www.professionalismmatters.com/services/workplace _professionalism.htm_professionalism.htm..

ThornsbyThornsby, Denise. Professionalism in the Workplace. , Denise. Professionalism in the Workplace. Retrieved from Retrieved from www.esrdnetworks.org/networks/net5/Education/Staff/scmwww.esrdnetworks.org/networks/net5/Education/Staff/scm _pres/_pres/professionalismprofessionalism.pdf..pdf.

Victoria, J. Workplace Professionalism: How To Leave Victoria, J. Workplace Professionalism: How To Leave Emotional Baggage Behind . Retrieved from Emotional Baggage Behind . Retrieved from http://www.sideroad.com/Human_Resources/professionalishttp://www.sideroad.com/Human_Resources/professionalis m.htmlm.html Joanne VictoriaJoanne Victoria..

Page 28: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Professionalism Worksheet (1st Year)

STEP 1: Complete the following quiz.

T F

Acting with a clear sense of professionalism will cause others to think highly of you.

Everyone uses cell phones these days, so customers will not mind waiting a little bit while you finish an important call.

Customers will talk to more people about bad experiences than good ones.

You should avoid eye contact with your customers.

Good communication skills lead to better customer service.

Tone of voice is particularly important when speaking on the phone.

Good customer service means focusing on your customer’s needs.

You do not need to exhibit professionalism in some industries because you do not work with many other people.

Employees with good customer service skills can help make a business more successful.

Customer service, personal integrity, work ethic, and conflict resolution are all aspects of professionalism.

STEP 2:

Situation: Don Sutton applied for a payroll clerk job with Search Services, a market research firm. To improve his chances in getting the job, he exaggerated his work experience on his resume. Based on this resume, Don was hired. After one year, he received above-average ratings during his annual performance review. Shortly thereafter, his boss met Don's former supervisor and learned the truth.

Instructions: Use the three-step checklist to help determine whether or not Don's action demonstrated ethical behavior.

1 Is the action illegal?

2 Does the action violate company or professional standards?

3 Who is affected, and how, by the action?

Page 29: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Professionalism Worksheet (1st Year)

Conclusion: Based on the above analysis, were Don's actions ethical or unethical.

STEP 3: Write a 3 (three) paragraph statement about your behavior

Pick one item from the following list that applies to you in your school life.

Use of improper language (swearing) Using cell phone in class

Tardiness and absenteeism Texting in class

Excessive talking Difficulty with teamwork

Working on outside assignments Reading outside materials in class

Plagiarism Failure to complete assignments

Sleeping in class Disrespecting teacher or classmates

Write a 3 (three) paragraph statement using this rubric:

Introduction: Set the stage for your essay by identifying the behavior you chose. Tell the reader what they are about to read. This paragraph can be as brief as three sentences.

Body: One person’s behavior can affect many other people. Describe your behavior in detail. Tell how your behavior affects you and how it affects those around you. Build on your description by telling what differences it could make if you changed your behavior.

Conclusion: Summarize your paper. What was the purpose of this exercise? Why should a successful worker think about and understand work-place ethics? What did you learn about yourself by completing these exercises? Do you believe your personal behavior can actually affect your work place and the people you work with and/or serve?

Page 30: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and excellence. a. True b. False 2. An important part of business etiquette is discretion. a. True b. False 3. You are practicing confidentiality if you tell your co-workers how much your paycheck is. a. True b. False 4. Richard demonstrates his professionalism at work by showing up late, taking long breaks, and leaving early. a. True b. False 5. Which of the following is not a trait of a successful worker? a. arrives to work on time b. complains about boss to coworkers c. tells the truth d. admits mistakes 6. If you are planning on switching jobs, you should give your employer: a. no notice b. 1 day notice c. 1 week notice d. 2 weeks notice. http://www.helpingteaching.com/test/392457

7. Which of the following is NOT considered as professional business attire for women? a. low-heeled, closed toe shoes b. solid blouse with conservative neckline c. mini-skirt d. classically tailored, coordinated suit 8. Which of the answers below is considered unacceptable business professional attire? a. Slacks b. Suits c. Blouses d. Sandals 9. Professionalism includes effective and professional communication. Which response is appropriate for answering the phone at work? a. Yo, what's up? b. Hey. How's it going? c. Good afternoon. How may I assist you? d. Hold on a minute. 10. Which of the following does NOT demonstrate professionalism? a. Jessica arrives 10 minutes early for work every day. b. Alan is texting his best friend during a meeting. c. Maria takes the initiative to clean off two shelves instead of one. d. Erin stays after hours to finish her inventory spreadsheet.

Page 31: Professionalism in the workplace - Meta Centre · Professionalism in the Workplace 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and

Professionalism in the Workplace Answer Key 1. Professionalism means conducting oneself with responsibility, integrity, accountability, and excellence.

a. True b. False

2. An important part of business etiquette is discretion.

a. True b. False

3. You are practicing confidentiality if you tell your co-workers how much your paycheck is.

a. True b. False

4. Richard demonstrates his professionalism at work by showing up late, taking long breaks, and leaving early.

a. True b. False

5. Which of the following is not a trait of a successful worker?

a. arrives to work on time b. complains about boss to coworkers c. tells the truth d. admits mistakes

6. If you are planning on switching jobs, you should give your employer:

a. no notice. b. 1 day notice c. 1 week notice

7. Which of the following is NOT considered as professional business attire for women?

a. low-heeled, closed toe shoes b. solid blouse with conservative neckline c. mini-skirt d. classically tailored, coordinated suit

8. Which of the answers below is considered unacceptable business professional attire?

a. Slacks b. Suits c. Blouses d. Sandals

9. Professionalism includes effective and professional communication. Which response is appropriate for answering the phone at work?

a. Yo, what's up? b. Hey. How's it going? c. Good afternoon. How may I assist you? d. Hold on a minute.

10. Which of the following does NOT demonstrate professionalism?

a. Jessica arrives 10 minutes early for work every day.

b. Alan is texting his best friend during a meeting.

c. Maria takes the initiative to clean off two shelves instead of one.

d. Erin stays after hours to finish her inventory spreadsheet.

d. 2 weeks notice http://www.helpingteaching.com/test/392457