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WCourse Overview
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2 Course Overview | Communication in the Workplace | onlineacademy.co.za
CERTIFICATE IN
COMMUNICATION IN THE WORKPLACEWith proper planning and preparation, any meeting can be eff ective and enjoyable. Meetings have several functions. They give members a chance to discuss and evaluate goals and objectives, to be updated on current events, to provide a chance to communicate and to keep the group cohesive. But most of all, meetings allow groups to pull resources together for decision making. Formal presentations are quite diff erent from informal work-related conversations. In day-to-day interactions, you respond to the situation at hand. Preparation is often not needed or even impossible. But with formal presentations, you’re scheduled to speak in a group setting for a longer period, with the communication going mostly one-way: You’re talking to the audience. Thus, the expectations that you come across eff ectively (clear, organised, positive, interesting, and informative) are much higher.
WHAT YOU WILL LEARN:
01
0302
04
Managing Meetings
Communicating in Writing
Professional Presentations
Understanding Others Better
COURSE DURATION
HOUR MODULES
MODULES
HOURS
144
The phrase ‘soft skills’ is often used to describe the skills which characterise relationships and other people, or how you approach interactions.
For many people, the so-called soft skills are often some of the most diffi cult skills to develop. Job-re-lated expertise (hard skills) are essential in any profession. However, over the last 10 years, under-standing has grown that perhaps soft skills may ul-timately be more important in determining levels of success.
Hard skills are a basic minimum necessity in order to operate in a particular workplace. Whether or not you are successful in your career may depend on how developed your soft skills are.
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Our online courses and workshop training for continuing professional development, written by professionals for professionals and involving thoughtful online interaction with your peers, go a long way towards resolving issues.
The most significant advantage of self-study is the independence it offers. Studying alone allows delegates to concentrate and focus on their studies at their highest level.
Course Overview | Communication in the Workplace | onlineacademy.co.za 3
4 Course Overview | Communication in the Workplace | onlineacademy.co.za
COMMUNICATION IN THE WORKPLACE
WHAT YOU WILL LEARN
• Explain the importance and purpose of effective meetings.
• Explain how to run an effective meeting.
• Recognise the role of the facilitator.
• Explain the importance of delivering a professional presentation.
• Identify your audience.
• Prepare a presentation.
• Explain the basics of negotiation.
• Identify the different positions to take during negotiations.
• Explain the power of persuasion.
• Explain the concept of human behaviour.
• Develop yourself and others to be better leaders.
• Explain the different personality types.
Course Overview | Communication in the Workplace | onlineacademy.co.za 5
WHO SHOULD DO THISCOURSE?
• Persons interested in increasing their current communication skills, verbally and in written form.
• Best for young high contact staff.
This short course is designed for the following audience:
For this short course, it is advisable that you have the following experience/knowledge:
• Learners with limited knowledge on the subject.
• Learners with 1-2 years’ workplace experience.
• Learners with fundamental skills.
6 Course Overview | Communication in the Workplace | onlineacademy.co.za
WHAT YOU WILL LEARNC O M M U N I C A T I O N I N T H E W O R K P L A C E
01 02MANAGING MEETINGS PROFESSIONAL PRESENTATIONS
With proper planning and preparation, any meeting can be eff ective and enjoyable. Meetings have several functions. They give members a chance to discuss and evaluate goals and objectives, to be updated on current events, to provide a chance to communicate and to keep the group cohesive. But most of all, meetings allow groups to pull resources together for decision making.
Formal presentations are quite diff erent from informal work-related conversations. In day-to-day interactions, you respond to the situation at hand. Preparation is often not needed or even impossible. But with formal presentations, you’re scheduled to speak in a group setting for a longer period, with the communication going mostly one-way: You’re talking to the audience.
03 04NEGOTIATION, PERSUASION AND INFLUENCE
UNDERSTANDING OTHERS BETTER
In the business environment, competition is fi erce and you need all the tools you can get to enable you to gain a competitive advantage. Eff ective communication is crucial to negotiation, persuasion, and relating to diff erent human behaviours. The ability to listen, ask the right questions at the right time, and come across with confi dence and credibility is an important part of the subtle mix of skills needed to succeed in our complex world.
Today most people make superfi cial judgments about others. Some people go even further, by judging others based on one single situation. The biggest mistake those people make is that they consider human beings as simple organisms that can be understood in few seconds, while in fact understanding someone on a deep level requires a completely diff erent mindset. The fi rst thing you need to do to understand someone deeply is to eliminate all kinds of prejudges.
Course Overview | Communication in the Workplace | onlineacademy.co.za 7
THE BENEFITS OF
ONLINE SKILLS DEVELOPMENT
Forget about attending classes for hours, sitting in an uncomfortable chair, and suffering from back pain by the end of the day. You will not be bound to physical class sessions when you opt for online education. All learning materials are provided online, so you’ll easily access them from the comfort of your office or home.
COMFORT
A self-paced system enables learners to make progress with a rhythm that suits them. This does not require attending live sessions; you can access the materials at any time that works for you. If you have to work or take care of your home and children during the day, you can study at night. That’s an advantage the traditional educational system cannot beat.
SELF-PACED LEARNING
The fact that online programs are cheaper when compared to the ones held in a traditional campus setting is enough to convince you to consider them. The average tuition for online courses depends on multiple factors, so it varies from one program to another. Note, free courses don’t usually come with a certificate of completion.
LOWER COSTS
It doesn’t matter where your career stands at this moment; completed programs will always look good on your résumé. It will show potential employers that you’re committed to learning and that you’re eager to obtain more knowledge and new skills. You will certainly become a better candidate for a job promotion.
IMPRESSIVE RÉSUMÉ
8 Course Overview | Communication in the Workplace | onlineacademy.co.za
Course level: 02Study fi eld: Fundamental Workplace SkillsCourse cost: R1750.00 incl. VAT
Course level: 02Study fi eld: Fundamental Workplace SkillsCourse cost: R1750.00 incl. VAT
AVAILABLE NOW AVAILABLE NOW
Have you considered asking your boss to pay? Currently, over a quarter of our learners report that their employer has paid for their course.
Look at our Corporate Package that offers access to ALL OUR COURSES at a fraction of the individual price. Visit www.onlineacademy.co.za to fi nd out more or contact us at [email protected]
R875.00 including VAT
Pay less with the corporate solution
COURSE COST
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