Professionalism & People Development in Customs

3rd Capacity Building Committee (CBC 3), Brussels, 27-29 February 2012

Professionalism & People Development

in Customs

WCO Framework of Principles & Practices on

Customs Career Development and Training

Virtual Working Group Report

Outline

• Introduction

• Value Proposition

• Illustration

• Way forward

Copyright © WCO-OMD 2011 2

The Story: CBC 1


3 Key CB Enablers:

“It’s all about people!”

Model Career Development Plan

Research on Customs Reform and Modernization

People Priorities

Political Will Partnerships

People

The Story: CBC 2


Customs: An Institution

A Profession and a Career

Framework of Principles and Practices on Customs Career Development and Training

Establishment of a Virtual Working Group

Contributors: - Members from all regions - Academia - Business Partners

Foundation

• WCO PICARD Professional Standards for: – Strategic Customs Leaders/Managers

– Operational Customs Leaders/Managers

• Colombus Programme Diagnostics and

Modernization Plans

• Survey of Member Administrations on Career

Development Programmes

• WCO Diagnostic Framework and Capacity

Building Development Compendium

Copyright © WCO-OMD 2012

5

Value Proposition

Fit-for-purpose Framework for

- Customs practitioners

- to guide the design and implementation

of whole-of-career development strategies

- including supported training, development and

learning opportunities.


Achievements

– Virtual Working Group established

– Dedicated virtual workspace on CLiKC!

(Customs Learning and Knowledge

Community)

– Framework outline developed

– Focus on Leadership and Management

Development Path in 2011-2012


1. Customs Job Profiles

2. Workforce Development Strategy

3. Recruitment and On-Boarding

4. Career Development Paths and Training

5. Leadership and Management Development Path

6. Career Development Toolbox

Framework outline T

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ica

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lus

ters

Copyright (C) WCO-OMD 2012

NCS

Leadership Career Path in Context

NEW ZEALAND CUSTOM SERVICE VALUES

ASSESSMENT CENTRES

10

NCS

Leadership Career Path in Context

CBSA

Leadership Learning Curriculum Developmental Progression

Advanced Leadership Program

Advancing Public Sector Research

Program

Government of Canada Fellowship

Program

Public Service-In-Residence

Program

Orientation Program for VPs and A-

VPs

Management Excellence Series for

ADMS (Z141)

Parliamentary Committee

Appearances for ADMs (Z124)

Orientation for Assistant Deputy

Ministers (G221)

Values and Ethics

Queen’s Leadership Program

Government of Canada Fellows

Program

EX & National Managers Community

Armchair Discussion

Core Management Training (Management 101)

Preparing TB Submissions and Cabinet

Documents (F708)

Essentials of Managing in the Public Service

(G110)

Managers Curriculum (in development)

Values and Ethics

Access to Information and Privacy

Health and Safety in the Workplace

Diversity in the Workplace

Harassment Free Workplace

Leading Policy (G106)

Leadership and Management (Royal Roads

University)

Assignments (Mobility, GCWCC, NPSW)

Acting / Secondments

Functional / Stream Assignments

Mobility Based Assignments

National Managers Community Forum

Governor General’s Leadership Conference

Job Shadowing

Mentoring / Coaching

Functional Community

Armchair Discussion

President and Executive Vice-

President Provides Strategic Leadership Vice Presidents

Provides Corporate Leadership Regional Directors General and DGs

Provides Mediated Leadership Directors

CBSA Employees

/ BSOs

Provides Directed

Leadership Chiefs and Managers

Personal &

Peer Leadership Superintendents /

Team Leads

Leadership Across Borders

Living Leadership: The Executive Excellence Program

Certificate Sector Leadership & Governance

National Security Program

Essential of Executive Management (G127)

Gen: Global Engagement Network Program (F201)

Orientation Program for CBSA Executives

Parliamentary Committee Appearance for Senior

Managers (Z136)

Values and Ethics





Certificate Program in Public Sector Leadership &

Governance (U of Ottawa)

Leadership & Strategic Management (eCornell)


École nationale d’administration publique

Leadership Development Program (U of

Saskatchewan)

National Public Service Week Champion



Manion Lecture / Obaldeston Lecture

Armchair Discussion

Essential of Executive Management (G127)

Essential of Managing in the Public Service for New

Executives (G126)

Orientation Program for Executives

Parliamentary Committee Appearance for Senior

Managers (Z136)

Values and Ethics





Leading Policy (G106)

Certificate Program in Public Sector Leadership &

Governance (U of Ottawa)

Leadership & Strategic Management (eCornell)


École nationale d’administration publique

Leadership Development Program (U of

Saskatchewan)

Leadership and Management (Royal Roads University)

Assignments (Mobility, GCWCC, NPSW)

Governor General’s Leadership Conference



Manion Lecture / Obaldeston Lecture

Armchair Discussion

Core Management Training (Management

101)

Preparing TB Submissions and Cabinet

Documents (F708)

Essentials of Managing in the Public

Service (G110)

Essential of Supervising

Values and Ethics





Acting / Secondments

Functional / Stream Assignments



Job Shadowing


Functional Community

Armchair Discussion

POERT

Professional Development Programs (HR

Advisors, Auditors, etc.)

Values and Ethics





Assignments / Secondments


Specific Stream (immigration removals,

commercial) assignments


Job Shadowing

Mentoring

Armchair Discussion

Next steps & Way forward

1. Feedback on Framework’s clusters

2. Identify additional contributions to

Framework’s practices

3. Select priority clusters to work on in 2012-2013

4. Determine best options for end-state:

– Stand-alone Framework, or

– Integrate the Framework in key Capacity

Building tools (e.g. CB Development

Compendium, Diagnostic Framework, etc.)



Thanks for your suggestions

and contributions…

Join the dedicated virtual workspace

and break-out session!