Justin Shepherd

505-363-1003

4701 Morris St, NE, #2404, ABQ, NM, 87111 JLSHEPHERD@LIVE.COM

Professional Profile I have strong communication skills, strong problem solving abilities, goal driven and results driven. I am an outstanding project and program leader; I am able to educate and direct while managing, motivating, and guiding teams. I provide an out of the box approach to analyzing business needs. I implement cutting edge solutions that fit what the business needs to get the job done.

Systems Trainer Analyst Research and Development Process Improvement

Customer Service Project Management/Lean Six Sigma Team Coaching Team and Project Leadership

Work History Justice Systems, Applications Analyst, Albuquerque, NM (01/2015-Present)

Case management software analyst

Help troubleshoot issue with all Justice Systems software

Helpdesk Support team

Phone Support and remote support

Troubleshoot Accounting issue within all JSI applications

Kemtah, CCDH Sandia Labs Contract , Albuquerque, NM (7/2014 to Present)

CCHD Helpdesk Tech Tier 2 Phone support and remote support BMC Remedy Service Management (Ticketing System) Skilled/specialized in : SharePoint support, Windows Support, Email support,

Mobile support , Mac support , chat support On the SharePoint, Microsoft, Email and voicemail, chat team ITIL/ITSM process training

New Mexico Heart Institute, Service Desk Technician, Albuquerque, NM (4/2013 –7/2014)

Service Desk Microsoft Desktop support. Microsoft Office support Support on all Windows Platform Telecommunications Admin (free PBX, Asterisk, Isymphony) (JR Admin) Active Directory (managing user groups and creating accounts), Domain Admin VMware VDI, Vsphere support (JR Admin) Citrix Support NMHI Systems and applications support , crystal reports troubleshooting Wiki support Handled all Shipping and procurement (expensewatch)

Dell computer Management Apple, Android support and app support Microsoft Exchange server support Remote and phone support Thin client support IT systems, tablet and phone trainer New Hire orientation trainer Welch Allen Support., Allscripts support, Nextgen support Project management Creation of policies and procedures Verizon account management On call after hour support Desktops and thin clients imaging (desktops :Paragon, Ghost,) Implemented Spiceworks ticketing system into NMHI IT department AV support for NMHI conferences (remote locations and in house)

REDW LLC, Help Desk Technician, Albuquerque, NM (3/2012-4/2013)

Help Desk Technician Microsoft Desktop Support, MS Office Suite Support , MS Lync Support Desktop Support for Audit software and Tax software, crystal reports Cell Phone Support\Tablet support (Ipad\ Android) VMware support /Local Mode (Windows and Mac) Encryption- Secude Inventory and budgeting New Hire IT trainer Traveling IT support to Arizona location Desktop imaging and encrypting laptops ( Paragon, secude) Citrix Zenprise MDM management Camtasia Studios - created training videos for company

Education MBA - Master of Business Administration, concentration in Strategic Business Management Graduation Date: 12/2014 University of the Southwest Hobbs, NM Bachelor’s, IS, concentration in Management Information Systems, minor in Information

Communication Technology. New Mexico State University Las Cruces, NM Graduation date: 12/2012 Obtaining (09/2015): Six Sigma Green Belt (IASSC CERTIFICATION) Project+ Certification (CompTIA)

Accomplishments NMHI (New Mexico Heart Institute) NMHI Recognition for demonstrating Excellence Manger Recognition for reaching excellence Project Heart Start AV tech Soccer All ASC (American Southwest Conference) Goalkeeping Award

All ASC (American Southwest Conference) Player of the week Semi Pro, NPSL (National Premier Soccer League (Albuquerque Asylum) ABQ Sports Magazine Front Cover Aug 2011 Edition

References Dr. Walt Witkowski Sandia Laboratories 505-271-1691 Joe Ayala Albuquerque FBI 505-889-1300 Dr.Berry Ramo NMHI MD Cardiologist -505-269-9282