Professional Employment Program Writing effective resumes and cover letters: telling your story through written applications Presenter: Olivia Doyle Career

Professional Employment Program Writing effective resumes and cover letters: telling your story through written applications Presenter: Olivia Doyle Career Practitioner, Centre for Career Development 15 September 2014

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Telling your story through written applications: 2 Seminar objectives: Students will gain an insight into key features of written job applications: -Resumes -Cover letters and emails

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Tell your story to stand out from the crowd 3 Most jobs require written applications to assist recruiters to identify the candidates to short list for interview You need to ensure ALL aspects of your written application tell your story in the most effective manner to market you as a qualified, talented individual who matches the employers selection criteria (often essential and desirable) required for the vacant job

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN A key document for job applications is your resume What is a resume? A marketing/sales tool - a brochure that tells your story and QUICKLY promotes your skills and achievements A document that presents you as a professional Maps why you are a match to the job on offer AND to the organisation The key to gaining an interview 4

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN How long does it take for a recruiter to assess a resume? Often less than 20 seconds So what makes a good resume? 5

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Common mistakes in written graduate applications 6 -Bland applications - candidate does not stand out from the crowd -No obvious links to the job the reader has to join the dots -Not addressing selection criteria -Poor written communication skills -- Spelling -- Grammar -- Expression -- Presentation -Expression

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN 7 What makes for a winning resume? Content -Matches the requirements of the employer -Uses short, clearly written phrases and paragraphs to demonstrate your skills & experience Layout -Clear and easy to scan -Uncluttered -Appropriate format -Adequate margins and whitespace white space

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN -Make the rsum as simple and easy to read as possible -Consider type styles and font size (eg Times New Roman, 12) -Avoid font mania - use only one plain font Arial or Times New Roman set at 11 or 12 point in size -All indents are in alignment (use Tab & indent settings NOT spacebar) -Use bold / italics / boxes (borders) wisely -Avoid italics or underline as they dont fax or scan into a database well -Dont OVERCAPITALISE -Use page breaks so lists and paragraphs are not split Resume Layout / Presentation

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Vital resume content Targeted to the requirements listed in the advertisement Use of key words Highlights the strengths of your brand Tell a positive story Achievement focused Concise Honest

Swinburne Its a crowded market! Source: The Recruiters Lounge The average time a recruiter spends looking at a resume is 5.7 seconds On average 250 resumes are received for each job position 76% of resumes are ignored if your email address is unprofessional The first applications are received 200 seconds after a job is posted

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Recruiters often short list job applications into three categories Which pile will your story end up in? 11 YES MAYBE NO

Swinburne Resume Styles -Reverse Chronological Arranges your experience and education in reverse chronological order (from most recent to least recent) -Functional Headings relate to your relevant skills and competencies rather than time-line order -Creative Using the resume as a tool to demonstrate your design/creative skills using colour and images etc

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Resume builder & example resumes -Sam Chronology template 13 -Access SwinEmploy at www.swin.edu.au/careerswww.swin.edu.au/careers

Resume content sample headings Contact Details Education / Qualifications Associations / Memberships Professional Development Extra Curricular Activities Demonstrated Skills Summary Employment History Project Work/Industry Projects RefereesHobbiesVolunteer Work Career Objective/Career Profile NOTE: Not all of these headings are required for all resumes.

Resume content irrelevant information Date of birth / age Place of birth Nationality Ethnic origin Marital status Number of children Religion Political persuasion Health Height / weight Photograph WHY?

Contact details Name (first name and surname) Address (optional) Telephone Number Email Address Link to your LinkedIn profile Link to on-line portfolio (Ensure email is professional i.e. [email protected] NOT [email protected] or [email protected])[email protected] [email protected] * Work visa status for international students

Swinburne University of Technology, Melbourne Australia 17 Professional profile / career objective (optional) EXAMPLE IT professional with substantial experience in commercial software development Highly experienced in: HTML5 CSS3 JavaScript J Query C#.NET Skilled in translating client requirements into effective end products Targeting senior development role within a commercial environment

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Professional profile / career objective (optional) EXAMPLE Cisco specialist (CCNA) with eight years experience, providing: First-level help desk technical support and troubleshooting on IT network Installation, configuration and administration of Cisco IT infrastructures: Cisco switches, routers, VOIP telephony, QoS, security applications, firewalls and network protocols.

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Education 19 Provide a detailed insight into your studies Dont just list qualification title and university Include: - Key or relevant study areas - Highlight good results - Exchanges / study abroad tours / internships - Awards or scholarships

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN EDUCATION 2011 PresentMaster of Information Technology Swinburne University of Technology, Melbourne Key areas of study: Network Design and Security Web Applications Development Distinction average results achieved to date 2008 2010 Bachelor of Information Systems (Software) Ho Chi Minh University, Vietnam High Distinction results achieved ** Do not need to include your secondary school education if completed overseas Education EXAMPLE

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Additional headings Professional Development - seminars, short courses, conferences RELATED to the position you are seeking Industry specific headings Eg Endorsements / Certifications / Software Licences Industry Projects / Capstone Projects

Swinburne Certifications -2013 CCNA Cisco Routing & Switching -2012 Microsoft Certified Desktop Support Technician Academic Awards -2014 Swinburne University Deans Award for Outstanding Results in Networking Major Academic Projects -2013 Networking Design Proposal for Davis Jells Pty Ltd involving review of organisational requirements, budget and preparation of detailed design proposal -2013 Internet Security Project for Tiger Toys Pty Ltd on-line shopping cart involving infrastructure and programming in C++ Additonal headings EXAMPLES

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN 2013 CurrentStudent Member Australian Computer Society 2013 CurrentStudent Member Australian Institute of Management (Gym Membership is NOT a professional membership) Professional memberships

Swinburne Employment history A chance to demonstrate how your brand differs from others Present in reverse chronological order Include dates and duration Do not include any position beyond 10 years (unless highly relevant) Document Responsibilities and Achievements Consider separating relevant employment / experience from other experience (this is especially useful when your most relevant experience is not necessarily your most recent)

Swinburne -Promotions -Increasing sales figures or improving efficiencies - quantify -Being part of a team that.(what your team did) implementing or designing systems or processes -Winning an award or prize even a trivial one -Employee of the month / year -Customer service / quality awards Use of achievements

Swinburne PROFESSIONAL EMPLOYMENT Jun 2010 PresentWeb Designer Colours Media Pty Ltd, St Kilda (Specialist web designers for print media) Responsibilities: - Liaise with clients to determine design specifications - Design web pages using ASP> NET, MySqul - Intranet development using Java Servlets, JSP, Taglibs Achievements: - Development of award winning website www.surfshow.com.auwww.surfshow.com.au - Consistently receive positive feedback from customers regarding my excellent customer service focus Dec 2007 May 2008Software Programmer / Analyst Arayeh-Nullah Co, Tehran, Iran (Largest software developer in Iran) Responsibilities: Employment history EXAMPLE

Swinburne Other Employment (or Casual Employment) June 2008 PresentCrew Member McDonalds, St Kilda Responsibilities: - Customer service - Food preparation - Working in team of approximately 10 people - Handling cash and balancing tills - Following OH&S practices - Training new staff members Achievements: - Crew Member of the Month on two occasions - Regularly exceeded sales targets Employment history cont.

Swinburne EMPLOYMENT HISTORY 2011Manigrida Shire Northern Territory Trainee Engineer As an employee of the council I worked as part of a design team consisting of three members Mr C. Vill, Mr D. Sign and Ms N. Inear. We developed extensive computer models for local drainage networks which are very important to this part of Northern Australia. I also had the opportunity to analyse the various models and to present recommendations to council. I was also requires to design and prepare costing for various culverts according to Australian Standard Design codes. I had much opportunity to liaise with many people both within and outside teh organisation. I was also very fortunate in being given some on site experience at local construction sites and took part in the management of contractors who worked on the project. EMPLOYMENT HISTORY Engineering Experience Dec 2010 Dec 2011 Trainee Civil Engineer Manigrida Shire Council, NorthernTerritory Responsibilities : Team member in design department Designed computer models Prepared detailed costings Supervised project elements Liaised with council staff and clients Achievements: Promoted to Project Supervisor after 12months 28 Employment history - layout comparison

Swinburne Demonstrate relevant industry projects or case studies you have been involved in: -Relevant capstone university projects -Team projects -Final year projects Industry engaged learning

Swinburne Industry engaged learning EXAMPLE 2014Recruitment Campaign for Whizz Telemarketing 2nd Year Human Resource Subject This university project focussed on the development of a recruitment campaign for 20 telemarketers. This involved: Development of position descriptions and selection criteria Identification and costing of appropriate advertising Writing a job advertisement Specification of screening and selection criteria Preparation of behavioural interview questions Achieved a High Distinction 30

Swinburne Skills summary Opportunity to match yourself to the job and to convince employer of your potential Highlight 4-5 professional skills that you can offer an employer which are relevant to the position you are applying and match the selection criteria Give two examples of how you have demonstrated the skills Focus on providing strong examples that highlight your capacity and that differentiate you from other applicants

Swinburne Skills summary EXAMPLE 32 Information Technology Skills Databases MS Access, SQL, Oracle Publishing Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, MS Publisher Web HTML, Java Script, Java Beans, Flash, Dream weaver, Fireworks MS Office Word, PowerPoint, Publisher, Visio, Excel, Outlook, Project, Access Operating Win 2003 server, XP, UNIX/Solaris, Linux, MAC Systems Installation, configuration, monitoring and optimisation of the above Hardware PC Maintenance, troubleshooting and upgrading modems, sound and video cards, digital Cameras, scanners, printers Network Admin Managing LANs over different platforms, including; Linux, Novell and Windows 2000/XP Miscellaneous Development, testing, documentation, implementation and training of a number of non-commercial software

Swinburne Skills summary EXAMPLE Communication Skills Highly developed interpersonal skills strengthened through four years of customer service experience as a Supervisor at Coles Supermarket. Excellent written communication skills successfully demonstrated in university assignments and in preparation of position descriptions and training manuals at Blue Chip IT

Swinburne Leadership (Initiative and Enterprise) -Proactively taken leadership roles during group projects, leading and guiding teams into meeting deadlines and providing effective solutions to problems. -Actively managed, organised and co-ordinated team workload and tasks, set due-dates and deadlines for components of system design and implementation for university projects and assignments. -Ensuring involvement and support of team members as a critical part of working as a team to ensure productivity while allowing the expression of individual talents. -Undertaken leadership camps and teamwork courses provided by the co-op scholarship program with companies such as Operation Challenge and Oxygen Learning. Planning and Organising (Organisational) -Prioritised daily, weekly, monthly tasks to meet university deadlines. -Effective at managing time and balancing full-time study with part-time work, as evidenced by handing in all my assignments on time.

Swinburne Problem Solving -Undertook and solved many information technology and business-related problems by undertaking real and simulated projects during undergraduate studies at Swinburne University. -Working as an IT Help Desk Technician, I was required to conduct a thorough analysis of the email software in order to identify potential errors. I was then required to make recommendations to improve the system. -Projects include systems analysis, design and implementation; evaluating systems results and making appropriate recommendations based on analysis on information technology management issues. -Transformed and translated organisational processes and procedures into written documents to assist business line competencies in streamlining or automating current processes such as the Business Performance Management process at Microserve.

Swinburne Interests Employers are always interested in you the person and your potential fit to the organisation They are curious to know about your hidden talents or interests especially if they relate to the profession you are seeking to enter into the organisation Make sure you highlight a wide range of interests Clubbing, swords, surfing the net, Facebook, meeting new people and hunting are NOT appropriate on resumes

Swinburne Referees No matter how good your application and interview were if your referees do not give positive feedback you may not get the job. No one is obliged to give a positive reference make sure you choose someone with whom you had/have a good rapport Should be work or study related (i.e. ideally someone you have reported to who can comment on your performance) Show your referees the courtesy of asking for their permission and notifying them when you apply for jobs Make sure their details have not changed Provide at least 2 referees Always include Full Name, Position, Company, Address, Phone Number and Email Address

Swinburne Questions & Answers any questions?

Swinburne Writing effective resumes and cover letters: Cover Letters

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN What is a cover letter? A formal letter of introduction States your interest in the position or organisation why do you want to work for the organisation and your skill match Provide an overview of your qualifications Outline your employment history or relevant experience Match your skills to those required for the job technical and generic Great indication of your communication skills

Swinburne Written specifically for each application refer to criteria outlined in the job advertisement Shows reference number and position where you saw the job advertised Demonstrates your skills and knowledge provide examples as proof Tell the employer what you have to offer not the reasons why they shouldnt give you the job. Demonstrates your knowledge of the company One page NB: work out if the job is advertised through a recruitment agency, if it is, you will be working for their client, NOT for the recruitment agency! 41 Cover letter useful tips

Swinburne Amanda Kaur 22 Henderson Rd Epping Vic 3071 Ph: 9878 4456 Mob: 0432 907 123 Email: [email protected] 26 th August 2013 Mr Robert Brown General Manager C & E Pty Ltd 26 Smith Street Thomastown Vic 3074 Dear Mr Brown, Re: Book Keeper and Office Assistant Please accept my application for the position of Book Keeper and Office Assistant with C & E as advertised on the Seek website on the 5th July 2013. I believe my skills and relevant experience would enable me to make a significant contribution to C&E. I am undertaking a Bachelor of Business majoring in Accounting at Swinburne University of Technology (TAFE) and am looking forward to utilising the skills I am gaining in my course to join a company devoted to environmentally friendly car care products. This course is providing me with the knowledge and skills to efficiently work in an accounting and office administration role and the assignments have strengthened my ability to process accounts payable and receivable; update customer accounts records; produce a variety of financial records; and enhanced my office administration and keyboard skills. I am a confident internet user and familiar with MYOB and the full MS Office suite. This can be supported by my referees who will also be able to confirm my enthusiasm and ability to problem solve client and financial discrepancies. Utilising my good organisational skills I have balanced full-time study with part-time employment with Mumbai Property Exchange. My duties include reception and general office administration. As Mumbai Property Exchange is a market leader in the area, I was expected to demonstrate high level communication skills, professional standards and client confidentiality. At times, I am in charge of the office so I am very capable of dealing with high volume customer service and a wide range of client enquiries. Enclosed is my resume for your consideration. I look forward to discussing the position and my application further and can be contacted on 0432 907 123. Yours sincerely, Amanda Kaur Your name and address Date Employer or agency name, title, address Salutation (eg Dear Mr Brown or Dear Sir / Madam) Reference line Paragraphs Yours sincerely / Yours faithfully Sign and type your name

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Online applications -Often used in graduate recruitment and are a vital component of selection criteria -Ensure you research the role and company -Address key selection criteria and provide specific examples of how you have demonstrated skills -Follow the instructions -If possible, type responses in MS Word then copy into online document

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Cover emails 44 Most applications are submitted via email also require a short cover email Tips - Mention the job title and reference number - Express interest in the position highlighting you possess relevant qualifications and experience - Refer to attached cover letter and resume - Ensure your written expression, spelling and grammar are perfect or the attachment will not get opened!

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Selection criteria -Separate document often used for government and academic positions -Cut and paste the key criteria and these become your headings -Demonstrate your skills by providing specific evidence of your past experience in relation to the criteria -Can use examples from study, part time jobs, extra curricular activities etc 45

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Additional Swinburne resources to assist you 46 Resumes -Resume builder -Developing your resume handout -Resume podcast -Cover Letters - Cover letter handouts - How to write a cover letter podcast -Selection Criteria - Online applications and selection criteria handout -Access at www.swin.edu.au/careerswww.swin.edu.au/careers -

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN References 47 Resumes that Get Shortlisted Jim Bright and Joanne Earl (2008) Brilliant Graduate CV Jim Bright, Joanne Earl, David Winter (2013)

Transition to Graduate Employment Conference REGISTER NOW 19 Sept swinburne.edu.au/careers/conference For science, engineering and technology students in their last 2 years of study Network with recruiters and employers Improve your career readiness Refine your employability skills Look at future workplace trends Swinburne University of Technology CRICOS Provider 00111D

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN Career Seminars Semester 2 49 Future workplaces 25 Sep The global worker 1 Oct International student visa information 2 Oct Personal branding 8 Oct Key employability skills 9 Oct LinkedIn14 Oct Transitioning to the workplace23 Oct International student job search intensive24 Nov PLUS MORE check out www.swin.edu.au/careers for detailswww.swin.edu.au/careers

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN 50 Centre for Career Development We are here to help you with career management assistance and advice Your professional career starts NOW let us help you with your career journey All services are FREE and CONFIDENTIAL

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN 51 Services -Career counselling -Job search assistance -Interview skills -Resume builder -Employer information and on campus presentations -Going Global international job search data base -Career conferences, workshops and webinars -Range of handouts / podcasts: -Interviews- What can I do with my qualification -Resumes- Networking -Cover letters- Job search -LinkedIn profiles- Assessment centres etc

Swinburne SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN 52 Location. Monday to Friday 8.30 am 5 pm Level 2 The George Building, Hawthorn Campus Tel 9214 5360 Email [email protected]@swin.edu.au Web www.swin.edu.au/careerswww.swin.edu.au/careers

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Professional Employment Program Writing effective resumes and cover letters: telling your story through written applications Presenter: Olivia Doyle Career