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PROFESSIONAL CURRICULUM VITAE
PERSONAL INFORMATION First name: Hoang Phượng
Last name: Nguyễn
Contact: +84 933 88 00 66
Email Address: [email protected]
Skype: phuong.hoang936
Nationality: Vietnamese
Date of Birth: May 08th, 1990
Place of Birth: Bình Dương
Material Status: Single
Address: 269/7 Nguyen Thi Minh Khai St, Thu Dau Mot City, Binh Duong Province, Vietnam
Passport/ID Code: 280952317
Current Career Level: Executive Human Resouces of Sonata Resort & Spa
Previous: Executive Serectary of GM of The Mira Hotel
CAREER OBJECTICE
-Learn more things when working in multinational hotel & resort to accumulate much experience for future
promotion
EXPERT PROFILE
-Maintain the strictness confidentiality on all matters relating to hotel, including all other internal matters
directly to the General Manager’s Office and other Department Head.
-Provide full Personal Assistance and secretarial assistance to the General Manager, including preparation of
correspondence, screening telephone calls and organizing appointments.
-Leadership skills, Management skills, Delegation skills, Organizational & time management skills,
Professionalism, Communication skills (written/verbal), Initiative, Guest focus, Excellent telephone manner,
Effective complaint handling, Quality awareness.
-Provide full Personal Skill of HR including administrative management; assist in planning and organizing on
site/ off site training, job advertisement based on plan which approved by BOD; compile hotel interpolations
related to all Department and Employee Handbook.
ADDITIONAL SKILL
-English Language spoken and written is good and Vietnamese spoken and written is excellent; further I am good
in MS Excel, Power-point, Word as well as proficient in overall computer use.
EDUCATION
2014: Graduated Lotus University; Major: Hospitality Management
2011: Graduated Saigon ACT College; Major: Hotel & Restaurant Management
EXPERIENCE RECORDS
From 03/2014 – present: Sonata Resort & Spa
Position: Executive Human Resource – Administrative Management Domain (ADMD)
Key responsibilities:
-Maintain the strictness confidentiality on all matters relating to hotel rules, working closely with various
department, increasing ly in a consultancy role, assisting line managers to understand and implement policies and
procedures.
-Promonting equality and diversity as part of the culture of the organisation.
-Liaising with a wide range of people involved in policy areas such as staff performance and health and safety.
-Recruiting staff – this includes developing job descriptions and person specifications, preparing job advert,
checking application forms, shortlisting, interviewing and selecting candidates.
-Developing and implementing policies on issues like working coditions, performance management, equal
opportunities, disciplinary procedures and absence management.
-Preparing Employee Handbooks.
-Developing with line managers HR planning strategies which consider immediate and long-term staff
requirements.
-Planning, and sometimes delivering, training – including inductions for new staff.
-Analysing training needs in conjunction with department managers.
From 05/2013 to 03/2014: The Mira Hotel
Position: Executive Secretary of The General Manager
Key responsibilities:
-Maintain the strictness confidentiality on all matters relating to hotel, including all other internal matters
directly to the General Manager’s Office and other Department Head.
-Provide full Personal Assistance and secretarial assistance to the General Manager, including preparation of
correspondence, screening telephone calls and organizing appointments.
-Represent the General Manager’s Office at guest/staff as required.
-Coordinate and allocate overflow work amongst hotel secretaries.
-Assist in preparing the yearly Budget documents.
-Comply with all Corporate and Hotel Standards and Procedures.
From 6/2011 to 12/2011: Thang Loi Hotel
Position: Guest Service Agent – Front Desk
Key responsibilities:
-Dealing with booking by phone, email, letter, fax and face – to – face.
-Completing procedures when guests arrive and leave.
-Choosing rooms and handing out keys.
-Preparing bills and taking payments.
-Taking and passing on messages to guests.
- Dealing with special requests from guests.
-Answering question about what the hotel offers and the surrounding area.
-Dealing with complaints or problems.
PROPERTY DETAIL OVERVIEW
03/2014 to present:
Sonata Resort & Spa
Phan Thiet, Binh Thuan, Vietnam
I currently working for Sonata Resort & Spa – 4 stars resort with 41 hotel rooms and 9 occean view villas with 4
outlets of Food & Beverage, Room Service and 180 pax of Banquet Hall, Gym, Spa and Outdoor Sport.
05/2013 to 03/2014:
The Mira Hotel
Thu Dau Mot City, Binh Duong, Vietnam
I worked for The Mira Hotel - 5 stars hotel with 206 rooms include Presidential Suite and Apartment Suite with 3
outlets of Food & Beverage, Room Service and 2000 pax of Banquet Hall.
6/2011 to 12/2011:
Thang Loi Hotel
Thu Dau Mot City, Binh Duong, Vietnam
I worked for Thang Loi Hotel – 3 stars hotel, well known as the first 3 stars hotel in Binh Duong Province, with 71
hotel rooms and 4 apartments and 2500 pax of Banquet Hall.
REFERENCE
Mr. Nguyen Trong Quang (Former GM of Sonata Resort & Spa)
Mobile: +84 905 58 63 99 Email: [email protected] Ms. Pham Thi Thanh Thuy (General Director of Sonata Resort & Spa) Mobile: +84 977 39 38 39 Email: [email protected] Mr. Flemming Nielsen (Former GM of The Mira Hotel)
Mobile: +84 1277 946 019
Email: [email protected]
Mr. Nestor Concepcion (Former FBM of Diamond Bay)
Food & Beverage Manager of The Mira Hotel
Mobile: +84 1215 598 261
Email: [email protected]
Mr. Nguyen Quang Minh (Vice Direcrter of Thang Loi Hotel)
Mobile: +84 984 79 30 53
