Professional Certification: Solving

Our Workforce Problems

Presented By:

David M. StumpoPresident/CEO

American Public Transit Exams Institute

2002 APTA Annual Meeting and Expo Las Vegas, NV

Focused Objectives

WHAT IS THE NEED

The need for certified educational and training

programs to improve and retain our workforce.

WHY TRANSIT NEED THIS?

To provide the mechanism for management to improve

themselves and our industry’s to be prepared for the future

through the development of this standard.

American Public Transit Exams Institute

Lack of Opportunity

to Learn and Grow Is

a Major Reason fo

r

Employee

Dissatisf

action

American Public Transit Exams Institute

Focus on the Facts...

Unplanned Turnover Cost 3-5 Times

One’s Annual Salary

American Public Transit Exams Institute

Focus on the Facts...

The Certified Transit Manager designations represent broad transit industry knowledge.

CTBM, CTEM, CTDM, CTDVM, CTSCM, CTCCM,CTFM

Investing in the work force is the right thing to do.

Call our advisory staff today to arrange for consultation about improving our Transit Industry and improving the standards for our Customers.

Member of:

American Public Transportation Association and the Canadian Urban

Transit Association

Quality, Commitment, and Knowledge.

Our clients command recognition worldwide.

APTREX

Institute

Evolution starts somewhere…

FACT:

81% are lacking

career path planning

for their workers

American Public Transit Exams Institute

Focus on the Facts...

Our Industry has 450,000 workers in North America We served over 9.4 billion transit trips last year There are about 6000 public transit systems Under TEA-21 - over $5.7 Billion invested About 50% of all management employees are front line Lacking basic skills:

Reading, Writing, Arithmetic Analytical and Communications skills Organizational and Leadership skills

Partnering was the most cost-effective method

FACT: Alm

ost 50%

of organizations la

ck a

strategy to

address

retention.

Workforce Initiatives

Partnering Program Cooperative Agreements with:

Atlas Katz Associates DMT Group – Dr. DiPalma Franklin Covey Leadership Dynamics Group National Transit Institute

Develop new curriculum that has focus on Transit 101, 201, 301 A New Educational Game for Learning – TranSMART 101 ™

American Public Transit Exams Institute

FACT:

83% of respondents

stated th

at formal

orientation training

helped retention and

motivated workers.

American Public Transit Exams Institute

What do the results tell us?

0

10

20

30

40

50

60

70

80

E101 E201 E301 E401

Sec ASec BSec CSec DSec ESec FSec G

Skill Deficit: Budgeting, Accounting, Finance, Writing, Leadership, and Strategic Planning skills

Poor Succession Planning

Approach and Needs

Position paper for FTA funding for Training and Development The need for Re-authorization of Tea-21 in March 2003 “Jenna Dorn” FTA Administrator is serious about Development Ensure training dollars are spent to add value Improve the necessary skills for supervisors and managers Improve succession planning for all levels Decrease operating cost through better Leadership

American Public Transit Exams Institute

Implementation for Systems

Implement Assessment/Development/Certification Develop Training/Core courses to sync with goals Include Recognition and Reward plan Link to Performance Management system View Training as essential for retaining employees Create a self-learning environment that is reinforced Communicate a realistic approach to implementation Create the Standard as a culture not a program

American Public Transit Exams Institute

American Public Transit Exams Institute

We must reduce the GAPS because… Increased Pressure to reduce cost… Quick fixes are not valid… Competing Funds…

We must take ACTION to… Develop Leadership Skills…through education… Retain our Workers…through education… Reward and Recognize…through education… Assess, Measure and Implement…Certification!

Endure Sustained Results for Transportation

Final Thoughts

American Public Transit Exams Institute

Professionally Recognized as a leader in the Industry Accredited by the International Transit Certification Review Board Demonstrates that one has the body of knowledge in the transit field Offers a foundation for career development Helps to promote the industry as a career choice One's name published in the Who's Who in Certified Transit Professionals Improved Satisfaction and Self-Esteem Provides the basis for industry curriculum development Honored with a Prestigious Certificate Eligible to use the Certified designation and acronym for a period of 3-years Includes motivation for employees to stay current in the field

Certification

Why Should one be Certified?

American Public Transit Exams Institute

AC Transit - Oakland, CA* RTD - Denver, CO* SAMTRANS - San Carlos, CA* MARTA - Atlanta, GA* METRO - Houston, TX* COTA – Columbus, OH Booz-Allen - Newark, NJ and Vancouver, BC* OCTA - Orange County, CA MUNI - San Francisco, CA AATA - Ann Arbor, MI NJT - Newark, NJ VTA - San Jose, CA DART – Dallas, TX SUMMIT – Frisco, CO CATS – Charlotte, NC

Certified Transit Managers*

Transit Systems

American Public Transit Exams Institute

Thank

You