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HOLIDAY PARKS

Create and deploy IT solutions for business

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ERP / CRM

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HR & Payroll

& Finance

AccountingManagement

Lead

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Mobility

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Doc

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Customer Portal

CTI

Business

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Park Management

Our research and development strategy: to be the most innovative IT solutions integrator“Prodware’s software development strategy is centred around the leading ERPplatform, Microsoft Dynamics, enhancing it with innovative solutions to fulfil business requirements and the needs of specific industries.”

Alain ConrardGeneral Director - ProdwareCEO - Prodware Group

* ERP (Enterprise Resource Planning) or IMS (Integrated Management Software) is a software suite enabling a company to manage its whole range of operational processes, by integrating all of its systems such as commercial management, logistics, operations, sales, marketing and customer relationship management (CRM), regulations, itswebsite and, also, human resources management, accounting and financial management.

** The solutions Certified for Microsoft Dynamics (CfMD) are subjected to rigorous testing proving their accordance with the highest standards, established by Microsoft for its partners.

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Caravan Park and Holiday Homes industryThe caravan park and holiday homes sector has over recent years seen an increase in market competition, a change in the shape of customer buying patterns, and the emergence of new routes to market. As operators challenge for the declining customer spend, the requirement for revenue optimisation and operational efficiency has increased. Prodware has successfully provided business solutions to meet these challenges and allowing partners to maximise revenue potential.

Whilst opportunities for growth exist you may not be able to take full advantage due to:

> Inefficient and labour intensive business processes

> Lack of timely access to business information > Outdated and disparate IT systems > Inadequate support from your current IT business partner

Prodware are experts in addressing these issues. A partnership with Prodware will ensure industry best practice is followed, and that operational efficiency becomes the norm. In turn, this releases the leaders of your business from day to day data reconciliation tasks, enabling them to focus on adding real value to the business.

Prodware is an affiliate of the BH&HPA (British Holiday & Home Parks Association)

Prodware adjust Holiday Parks is Prodware’s comprehensive offering to the holiday park industry, with a proven track record for delivering an environment that increases profit whilst removing the administrative overhead of running the business.

The suite of products and services has been designed and developed to fulfil the requirements of companies in all sectors of the industry including the following:

> Static caravan/Lodge parks – owned > Static caravan/Lodge parks – rentals > Residential Parks > Touring caravan and recreational vehicle parks > Camping grounds > Timeshare > Marina

Our solutions for the holiday park industry include the leading Park Management solution ParkVision, feature rich CRM tools, Unit Sales Management, Reservation Management, Financial Management and Business Intelligence, Electronic Document Management and HR & Payroll.

HOLIDAY PARKS

Prodware adjust is Prodware’s solution portfolio:

+ Core SolutionsIntegration and customisation of the market-leading Microsoft Dynamics business management solutions.

+ Innovative SolutionsDevelopment of innovative business applications and industry solutions with strong added value to improve the performance of existing platforms.

+ Service SolutionsConsulting and guidance for integration, hosting and financing of solutions.

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LEAD MANGEMENT / BUDGETING / OCCUPANCY / USER-FRIENDLY / SIV / BUSINESS APPLICATIONS / QUALITY / SECURITY / APPOINTMENTS / PAY PER USE LICENSING / B2B / PARK MANAGEMENT /PRODWARE / BUY-BACKS / EFFICIENCY / SUB-LETTING / MULTI-LANGUAGE / CLEANING LISTS / SERVICE LEVEL AGREEMENTS / PARK MANAGEMENT / MICROSOFT DYNAMICS / REPORTING / HOSTING / SITE-FEES / COLLABORATION PORTALS / CONSULTING / INCOME RECOGNITION / INTEGRATED BUSINESS MANAGEMENT SOLUTION / PART-EXCHANGE / HOSTING / LODGES / SOLUTION / PRIVATE SALES / WEB 2.0 / INTUITIVE / OWNER PORTALS / COMPETITIVE ADVANTAGE / METER READING / INTERNATIONAL CAPABILITIES / DISASTER RECOVERY / CARAVANS / SPEED / ONLINE /LOGISTICS / DEPARTURE / IMPLEMENTATION METHODOLOGY / ROI / REAL-TIME INFORMATION / REPOSSESSIONS / MULTI LEGISLATION / MAINTENANCE / MULTI SITE / RESIDENTIAL / POWER / PLOTS MULTI-PARK / ERP / COMPLIANCE / CRM / PITCH / CLOUD / RATES INVOICING / FUTURE PROOF / SPECIAL OFFERS / SAAS / PROCESS OPTIMISATION / AFFILIATES / ENTERPRISE RESOURCE PLANNING / FUTURE / MEMBERSHIPS / RETURN ON INVESTMENT / MOBILITY / ONLINE BOOKINGS / GLOBAL SOLUTION / PERSONALISED SOLUTION / TCO / BOOKING AGENTS / INTER-COMPANY / PLOTS / BROCHURE REQUESTS / COMPETITIVE ADVANTAGE / FLEXIBILITY / BUSINESS INTELLIGENCE / BUSINESS INTELLIGENCE / HR & PAYROLL / PRODUCTION / HIRE FLEET / MULTI-COMPANY / MULTI LEGISLATION

Your 6 selection criteriaTo guide you towards the right solution for your business

Functional CoverageThere is a wide variety of business software solutions but each company has different characteristics and needs. It is important to check that your Business Solutions partner meets your requirements through its industry solutions and industry know-how.

Technology Choosing the right platform is an important consideration. There are more choices than ever; Microsoft, Oracle, Apple and even Google/Linux. Considerations include familiarity, longevity, innovation and security.

InnovationCloud, mobility, collaborative portals and social networks have become essential to business productivity and market penetration. They allow you to communicate with customers, suppliers, partners and employees in a simple, intuitive, seamless and secure environment.

International availabilityOnly some ERP solutions are specifi cally designed with the requirements of international companies in mind. You should check that your geographical and linguistic needs are available in the packages you evaluate.

Application structure and dataApplication solutions vary technically in many respects. It is important to understand the principles and constraints if you want to fulfi l your requirements, for example: single instance, multi legislation, multi-company.

Project methodologyRecent surveys show that ERP and CRM projects generally fail; they are late, run over budget and do not achieve the users original vision. Understanding the main reasons behind the lack of success, and having a methodology that tackles those challenges head-on will ensure your project is one of the successful ones.

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Prodware adjust Holiday Parks

Complete industry-specific softwareParkVision is fundamentally different from any other solution available for a caravan park and holiday home operator. As a fully comprehensive solution based in a single database providing functionality to manage the complete end to end business process and incorporating financial management. Built on the same Microsoft technology platform used by over 99% of companies in the UK, it represents the most capable and efficient solution to meet the complex needs of each individual business. Prodware not only delivers this class-leading solution, but deploys it with best practice in mind.

Key functionality of ParkVision > Lead Management, > Unit Sales, > Park Management, > Reservations Management > Owner management > Financial management. > Functional rich customer portals > Electronic Document Management > HR and Payroll > Computer Telephony Integration (CTI) > Integration with Microsoft Office > Business Intelligence suite

In this highly competitive and dynamic industry the key to success is to maximize the primary, secondary and tertiary revenue streams from both new and existing customers, whilst keeping a watchful eye on operational and transactional costs. The ParkVision solution from Prodware incorporates all the holiday park core business functionality into one single solution that supports optimised processes and delivers access to information to the whole organistion. This time critical information allows departmental managers and stakeholders to make effective and efficient business decisions that increase overall business performance. ParkVision will give instant access to:

> Lead Source Analysis > Conversation Ratios > Customer profiles and lifetime spend > Occupancy Rates > Revenue Per Available Plot > Asset valuation > Cash-flow

ParkVision is used by some of the major players in the UK holiday parks market. The solution combines the advantages of industry-specific software, leading ERP technology and feature-rich functionality, providing immediate quantifiable returns and investment protection.

LEAD MANGEMENT / BUDGETING / OCCUPANCY / USER-FRIENDLY / SIV / BUSINESS APPLICATIONS / QUALITY / SECURITY / APPOINTMENTS / PAY PER USE LICENSING / B2B / PARK MANAGEMENT /PRODWARE / BUY-BACKS / EFFICIENCY / SUB-LETTING / MULTI-LANGUAGE / CLEANING LISTS / SERVICE LEVEL AGREEMENTS / PARK MANAGEMENT / MICROSOFT DYNAMICS / REPORTING / HOSTING / SITE-FEES / COLLABORATION PORTALS / CONSULTING / INCOME RECOGNITION / INTEGRATED BUSINESS MANAGEMENT SOLUTION / PART-EXCHANGE / HOSTING / LODGES / SOLUTION / PRIVATE SALES / WEB 2.0 / INTUITIVE / OWNER PORTALS / COMPETITIVE ADVANTAGE / METER READING / INTERNATIONAL CAPABILITIES / DISASTER RECOVERY / CARAVANS / SPEED / ONLINE /LOGISTICS / DEPARTURE / IMPLEMENTATION METHODOLOGY / ROI / REAL-TIME INFORMATION / REPOSSESSIONS / MULTI LEGISLATION / MAINTENANCE / MULTI SITE / RESIDENTIAL / POWER / PLOTS MULTI-PARK / ERP / COMPLIANCE / CRM / PITCH / CLOUD / RATES INVOICING / FUTURE PROOF / SPECIAL OFFERS / SAAS / PROCESS OPTIMISATION / AFFILIATES / ENTERPRISE RESOURCE PLANNING / FUTURE / MEMBERSHIPS / RETURN ON INVESTMENT / MOBILITY / ONLINE BOOKINGS / GLOBAL SOLUTION / PERSONALISED SOLUTION / TCO / BOOKING AGENTS / INTER-COMPANY / PLOTS / BROCHURE REQUESTS / COMPETITIVE ADVANTAGE / FLEXIBILITY / BUSINESS INTELLIGENCE / BUSINESS INTELLIGENCE / HR & PAYROLL / PRODUCTION / HIRE FLEET / MULTI-COMPANY / MULTI LEGISLATION

+ CORE SOLUTIONS

+ INNOVATIVE SOLUTIONS

+ SERVICE SOLUTIONS

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+ CORE SOLUTIONS

+ INNOVATIVE SOLUTIONS

+ SERVICE SOLUTIONS

suite by prodwareThe ability to respond quickly to the changing environment is what gives a holiday park operator their competitive advantage. The Business Intelligence solution by Prodware gives organisational wide reporting and analysis to support the key decision making process.

Using the Business Intelligence and reporting suite, managers can access information such as rental occupancy reports and unit sales reports securely and in real-time. Notifications can be configured to alert management when margins and sales targets fall out of predetermined variables, allowing them to respond immediately to adverse trends.

Document ManagementThe traditional periodic invoicing of rates, site fees, utilities and insurance is one that has witnessed a steady increase in postage costs over recent years. The Prodware Document Management solution reduces this cost to a minimum, as it allows for these invoices to be created in a batch process and securely distributed electronically in a branded PDF document to each owner.

Access to customer related documents such as purchase agreements or signed site licenses is also improved with the ability to hold these documents in a secure centralised searchable location.

suite by prodwareOnce you have sound processes and systems in place, it is time to take advantage of Mobility to deliver those assets to your mobile workforce, whether they be park managers, sales managers or maintenance teams

Using industrial strength platforms (Windows Mobile, Android, iPhone etc.) capable of operating any number of devices, Prodware can configure a mobile solution to meet the needs of the remote workers, seamlessly integrating them with the core ERP and CRM systems, ensuring business efficiency and agility.

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HR & PayrollThe fully integrated HR and Payroll suite from Prodware delivers an efficient and effective platform for all HR and Payroll requirements of a park operator. The solution has been HMRC recognised and HMRC accredited, providing extensive functionality which significantly reduces the administrative burden incumbent in running the payroll process for remote workers and employees in different pay cycles.

Full auto-enrolment functionality will take away the burden of administering your pension schemes, from the assessment procedure to the calculation and file submission to the production of letters, all aspects are catered for.

Electronic, password protected PDF payslips can be emailed to your employees, reducing or eliminating the cost of stationary, postage and people time allowing you to receive return on investment within a short period of time.

Customer PortalUtilising the feature rich portal solutions from Prodware, customers have direct access to their account information where they can reprint documents, pay invoices, make and amend bookings or request services such as drain downs, maintenance jobs or gas bottle delivery. All transactions completed within the portal are automatically transferred into the underlying application removing the need for employee intervention.

Unit Sales and Reservation OptimisationA feature developed to streamline the sales process is known internally as the ‘dealmaker’, which ensures that sales are performed as easily and profitably as possible. It is a wizard-driven sales module, guiding the salesperson through the necessary stages for a sale whilst providing flexibility for owner specific requirements. The dealmaker allows the salesperson to view the profit of a potential sale, and shows the implications of different owner choices on the profit of the deal. It even allows discounts to be made whilst ensuring that the deal meets an appropriate profit margin, in accordance to the operators dealing rules. All deal related documents can be printed and signed by the customer at point of sale.

The Reservation Management module has been designed to support the maximisation of revenue to the business. The ability to drive special offers, integrate to third party booking agents, automatically optimise the unit allocation and the functionally rich on-line booking portal are some key components that drive increased occupancy and customer spend.

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Choose the level of assistance, training and services to suit you

Training & Assistance online or on-site, to help your employees become more productive and see their skills grow.

Third Party Application Management to guide your employees towards high-value-added performance with a high level of security guaranteed.

Your extranet : www.myprodware.co.uk > Accessible 24/7 > Key access and authentication > Personalized email alerts > Satisfaction surveys > Product news > Events

+ CORE SOLUTIONS

+ INNOVATIVE SOLUTIONS

+ SERVICE SOLUTIONS

The Services we offerImplementation methodologies adapted to your requirements

USE PROVEN BUSINESS APPLICATIONS.OPTIMISE COSTS AND IMPLEMENTATIONTIMESCALES

DEPLOY A CUSTOMISED SOLUTIONBASED ON YOUR INDUSTRY’S BEST PRACTICES

DEPLOY BUSINESS SOFTWARE INTERNATIONALLY,CONSOLIDATING YOUR INFORMATION ANDKNOW - HOW

SIMPLIFY YOUR UPGRADE AND BENEFITFROM THE LATEST FEATURES TO INCREASEYOUR PRODUCTIVITY

Business applicationsDeployment Methodology

Project DeploymentMethodology

International DeploymentMethodology

UpgradeMethodology

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FinancingProdware can introduce you to finance options in order to suit each company’s requirements.

With over 10 years’ experience in this area, Prodware has designed products and services specifically for Holiday Parks businesses:

> Software integration > Dedicated equipment integration > Infrastructure > Headquarters and office support > On-site support > Site deployment and migration

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Our expertise in infrastructure management, integration and hosting enables us to deliver the complete range of application solutions in order to support your growth no matter what your company’s strategy and requirements are:

• Traditional solutions deployed on premise• EasyCloud solutions hosted on a shared platform• CustomCloud solutions hosted on a dedicated platform

TYPES OF ACCESS ADAPTED TO YOUR FINANCIALAND TECHNOLOGICAL OBJECTIVES:

IT MANAGERS DECISION MAKERS

• A customised solution: from the traditional approach to Cloud models, our options fi t your IT strategy• Business requirements taken into account: our expertise in Infrastructure ensures that we can customise our offerings and guarantee you the high availability levels expected• Gain the benefits of new technologies:Prodware has the right certifi cations for the leading hardware and software platforms

• A market-leading range of offerings from an experienced systems integrator• On-premise solutions: the traditional mode of deployment, customisable to fi t your strategic requirements• Cloud Adjust solutions: a pay-per-use feewithout hidden costs with SLAs

Traditional infrastructureor Cloud deployment

APPROACH CustomCloudEasyCloudTraditional

FINANCE Pay-per-usePay-per-useInvestment

CORE &INNOVATIVE SOLUTIONS

Leased orperpetual licenceIncludedLeased or

perpetual licence

RESOURCELOCALISATION

ProdwareDatacenter

ProdwareDatacenterCustomer

SERVICELEVELS CustomisedStandardCustomised

TECHNICALSUPPORT IncludedIncludedService contract

SECURITY *** ** ***

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Prodware adjust Holiday Parks Customers

Darwin Holiday and Leisure ParksWith 13 parks all over Britain, Darwin Holiday and Leisure Parks are a successful company whose business is continuing to grow. Offering a selection of parks in coastal and country locations, Darwin offer family fun holidays, relaxing breaks and couple retreats.

Hoburne Holiday ParksFor over 100 years, Hoburne has focused on continual reinvestment and improvement to provide the very highest standards in facilities, accommodation and service. Situated in the South of England, Hoburne has 7 top quality holiday parks, offering both country and beach surroundings with the facilities to attract families, couples and those seeking a short break.

Park Holidays UKWith 23 caravan Holiday Parks across the coast of Southern England, Parks Holidays UK is the largest park operator in the South of England. At each of these individual parks, Park Holidays UK offers customers the very best value for money, with the same high standards of accommodation and service.

Park LeisureFounded in Scarborough in 1998, Park Leisure offers holiday home and lodge ownership at eight 5-Star accredited parks in some of the most beautiful country and coastal locations the UK has to offer.

Plas CochA leading UK luxury holiday home park, Plas Coch provides holiday home owners a unique leisure experience and lifestyle. Their superb holiday homes are situated in beautiful grounds within view of Snowdonia, offering both a sanctuary to relax and the exciting facilities for thrill seekers.

South Lakeland ParksWith 9 parks in the Lake District and Morecambe Bay area, South Lakeland Parks specialises in developing and operating holiday parks. Offering caravan parks and holiday villages, the company is known for providing the best in caravan and pine lodge holiday accommodation.

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Founded in 1989, Prodware Group is a major player in IT services integration. It is located within a specifi c niche, tightly combiningIT mastery and business management ex- pertise. Its directors, themselves from management and IT backgrounds, have made it clear from the very beginning that theywant to assist company managers by providing high-value-added service and advice.

• Work with one partner across many countries• Use Prodware’s technical expertise everywhere• Benefit from Prodware’s Quality Assurance• Take individual country specifics into account (taxation, laws)• Have applications supported locally (cost effective, close proximity)• Deploy consistent procedures and solutions• Control your costs with an international contract with Prodware

PRODWARE HAS ESTABLISHED AN INTERNATIONAL DIVISION TO DELIVER THE SAME HIGH-QUALITY SERVICE ACROSS THE WORLD. OUR INTERNATIONAL SUBSIDIARIES AND OUR GLOBAL ALLIANCE NETWORK ENSURES THAT YOU CAN DEPLOY YOUR SOLUTION IN MORE THAN 75 COUNTRIES.

186 M€PRO FORMATURNOVER 2012

1,700EMPLOYEES

N°1MICROSOFT DYNAMICS(EMEA)

42OFFICES

+20,000CUSTOMERS

LISTED ON ALTERNEXT (ALPRO)

15COUNTRIES

Prodware in fi gures

Faced with constant technology changes, the Prodware teams are ever ready to suggest a global services offering to meetyour requirements,however large or small your company is and whatever requirements you have. Prodware has grouped teams of professionals together to bring you exactly the right answers.

Prodware’s global coverage

Prodware Offi ces

Global alliance and partner network

Prodware (UK) LimitedProdware House, Waterfold Business Park, Bury, Lancashire, BL9 7BR - info@prodware.co.uk

www.prodware.co.uk International Information : +33 (0) 979 999 795UK Information : +44 (0) 161 705 6000

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