ProductManual - Very Cheap Software · IfyouareconnectedtotheInternet,productactivation takesplaceautomaticallywhenyoustarttheproduct forthefirsttimeafterinstallation.Afteractivation,the

NortonAntiVirus

TM

Product Manual

Care for our Environment; ‘It's the right thing to do.’Symantec has removed the cover from this manual to reduce the Environmental Footprint ofour products. This manual is made from recycled materials.

Norton AntiVirus™Product Manual

The software described in this book is furnished under a licenseagreement and may be used only in accordance with the terms ofthe agreement.

Documentation version 21.2

Copyright © 2014 Symantec Corporation. All rights reserved.

Symantec, the Symantec Logo, LiveUpdate, Norton 360, and Nortonare trademarks or registered trademarks of Symantec Corporationor its affiliates in the U.S. and other countries. Portions of this productCopyright 1996-2011 Glyph & Cog, LLC. Other names may betrademarks of their respective owners.

The product described in this document is distributed under licensesrestricting its use, copying, distribution, and decompilation/reverseengineering. No part of this document may be reproduced in anyform by any means without prior written authorization of SymantecCorporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED “AS IS” AND ALL EXPRESSOR IMPLIED CONDITIONS, REPRESENTATIONS ANDWARRANTIES, INCLUDING ANY IMPLIED WARRANTY OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSEOR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THEEXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLYINVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLEFOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCONNECTION WITH THE FURNISHING, PERFORMANCE, ORUSE OF THIS DOCUMENTATION. THE INFORMATIONCONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGEWITHOUT NOTICE.

The Licensed Software and Documentation are deemed to becommercial computer software as defined in FAR 12.212 and subjectto restricted rights as defined in FAR Section 52.227-19 "CommercialComputer Software - Restricted Rights" and DFARS 227.7202, etseq. “Commercial Computer Software and Commercial ComputerSoftware Documentation”, as applicable, and any successorregulations. Any use, modification, reproduction release, performance,display or disclosure of the Licensed Software and Documentationby the U.S. Government shall be solely in accordance with the termsof this Agreement.

Symantec Corporation350 Ellis Street,Mountain View, CA 94043

http://www.symantec.com

Chapter 1 Getting started ....................................... 5Activation protects you ................................ 5About your Norton account ........................... 9About Norton Management ......................... 15About Norton AntiVirus main window ............. 20About Norton Community Watch .................. 33About Norton Bootable Recovery

Tool ................................................ 34Starting Norton AntiVirus from the command

prompt ............................................ 45About the Norton AntiVirus icon .................... 46About LiveUpdate .................................... 49About Network Proxy Settings ..................... 58

Chapter 2 Monitoring your system'sperformance ................................... 63

About System Insight ................................ 63

Chapter 3 Protecting your files and data ................ 100About maintaining protection ...................... 100About the Norton AntiVirus scans ................ 103

Chapter 4 Responding to security issues ............... 155What to do if a security risk is found ............. 155

Chapter 5 Protecting Internet activities ................. 166About Download Insight ........................... 166About Intrusion Prevention ........................ 177

Contents

About the types of security risks ................. 181About configuring POP3 and SMTP

ports ............................................. 182About the Network Security Map ................. 184About Network Cost Awareness ................. 203

Chapter 6 Monitoring protection features .............. 207About Security History ............................. 207

Chapter 7 Customizing protection features ............ 237Feature summary ................................... 237About turning off automatic features ............. 242About customizing settings and

options .......................................... 245

Chapter 8 Finding additional solutions .................. 297Finding the version number of your

product .......................................... 297Finding the End-User License

Agreement ...................................... 298About upgrading your product .................... 298About Norton Autofix ............................... 301Staying informed about protection

issues ........................................... 303About Support ....................................... 304About uninstalling ................................... 310

Index .......................................................................... 316

4Contents

This chapter includes the following topics:

1 Activation protects you

1 About your Norton account

1 About Norton Management

1 About Norton AntiVirus main window

1 About Norton Community Watch

1 About Norton Bootable Recovery Tool

1 Starting Norton AntiVirus from the command prompt

1 About the Norton AntiVirus icon

1 About LiveUpdate

1 About Network Proxy Settings

Activation protects youProduct activation protects users from pirated orcounterfeit software. It protects you by limiting the useof a product to those users who have acquired theproduct legitimately. Product activation requires aproduct key for each installation of a product. You mustactivate the product within a limited time period afteryou install it.

1Getting started

If you are connected to the Internet, product activationtakes place automatically when you start the productfor the first time after installation. After activation, theNorton account window appears. You can create yourNorton account and register your product. Registeringyour product lets you easily manage all your Nortonsubscriptions and online orders from one location.

If you are not connected to the Internet, you can clickTry Later in the Activation not complete window tostart your product. The Activation window reappearsevery time you start your product until you activate yourproduct. If you choose not to activate at that time, youreceive an alert that reminds you to activate the product.You can also activate your product from the NortonAntiVirus main window.

w If you do not activate the product within the time periodthat the alert specifies, the product stops working. Youcan activate it after the time period has elapsed, but youare not protected until you activate the product.

Activating your productIf you did not activate your product during installation,you receive an activation-needed alert regularly untilyou activate the product.

Product activation reduces software piracy and ensuresthat you use authentic Symantec software. Activationprovides you with a specified period of subscription toyour Norton product. You can also renew yoursubscription to continue using Norton AntiVirus.

w You must activate your product within the time periodthat the alert specifies, or your product stops working.

You can activate your product directly from theactivation-needed alert or from the main window.Activation should take only a few minutes.

During activation, theNorton accountwindow appears.You can create your Norton account and register yourproduct. You can also view details, such as your productkey, your registration date, and recent updates to the

6Getting startedActivation protects you

product. If you skip the Norton account window, theproduct is activated, but the product key is not saved inthe Norton account. You can print the product key toreinstall your product in the future.

To activate your product from the alert

1 In the alert, do one of the following:1 If you purchased a subscription version of a retail

product or the product came installed on yourcomputer, selectActivateNow (Recommended).

1 If you want to renew the subscription of yourproduct, select Renew Now.

You can also activate or renew the subscription ofyour product from any non-admin user account.

2 Click OK.3 Follow the on-screen instructions to activate or renew

your product.4 In the window that appears, click Done.

To activate your product from the main window

1 In the Norton AntiVirus main window, do one of thefollowing:1 If you purchased a subscription version of a retail

product, click Activate Now.1 If the product came installed on your computer,

click Activate Online Now.1 If you want to renew the subscription of your

product, click Renew.You can also activate or renew the subscription ofyour product from any non-admin user account.

2 Follow the on-screen instructions to activate orsubscribe your product.

3 In the window that appears, click Done.

Where to find your product keyThe product key is a unique key that helps you to installand activate the Symantec product on your computer.The product key is a 25-character alphanumeric string


that is shown in five groups of five characters each,separated by hyphens. The location of the product keyvaries depending on how you acquired the product.

The locations of the product key are as follows:

The product key is either ona sticker on the CD sleeveor on an insert in the productpackage.

If you purchased a retailcopy of the product on CD

The product key is on theDVD package.

If you purchased the producton DVD

The product key is stored onyour computer as part of thedownload process and isincluded in the confirmationemail from the SymantecStore.

If you downloaded theproduct from the SymantecStore

The product key is providedas part of the activationprocess. Be sure to saveyour product key by creatingor signing in to your Nortonaccount, or by printing thekey. You may need theproduct key if you ever wantto reinstall your product.

If your computer came withthe product already installed

The product key is printedon the card along withinstructions on how to use it.Be sure to save your productkey by creating or signing into your Norton account. Youneed the product key if youever want to reinstall theproduct.

If you received a product keycard


To recover or access yourproduct key log on tohttps://manage.norton.com.If you are not registered,register for Norton account.If you are already registered,you can find the product keyon the Products Detailssection of the My Accountpage.

If you are still unable tolocate your product key, youcan recover it using Nortonaccount

About problems during activationIf you cannot connect to the Symantec servers toactivate your product, first check your Internetconnection. You then need to see if you have parentalcontrol software, either installed or through your ISP,that might block the connection.

A connectivity problem can occur if you use parentalcontrol software. If you suspect that parental controlsmight block the connection, you can configure theparental controls so that they do not block the activationprocedure. You need to log in to your parental controlsoftware or to the Internet through your ISP as anadministrator to change your configuration.

If you use a proxy server to connect to the Internet, youmust configure the proxy settings. To use the ProxyServer option, go to the Norton AntiVirus main window,and then click Settings > Network > Network SecuritySettings > Proxy Server > Configure.

About your Norton accountWhen you create a Norton account, you can manageall of your Norton products in one place. You can storeyour product keys in your Norton account and also buyadditional product keys. You can also register yourproduct with the Norton account. It takes only a few

9Getting startedAbout your Norton account

https://account.norton.com

moments to create your Norton account. You must beconnected to the Internet to create a Norton account.

After you create a Norton account, you can access andmanage your account information and productinformation from anywhere.

It helps to reinstall your products and download the latestversion of the products. If you install your product onmore than one PC, you can use the same Nortonaccount.

To access your Norton account, go to the following URL:https://account.norton.com

You can create a Norton account in the following ways:1 During activation

You can create your Norton account and registeryour product from the Norton account window thatappears when you activate the product. You mustprovide your account information in the Nortonaccount window that appears.

1 Any time after activationIf you skip the Norton account window duringactivation, you can create a Norton account any timeafter activation. You can create your Norton accountand register your product from the Account link thatappears at the top of the Norton AntiVirus mainwindow.



After you log in to your Norton account, you can manageyour product information with the following options:

Saves the information for all ofthe Norton products that youown.

The Products tab provides youthe information about theNorton products that you ownand the expiration date. Youcan click the arrow icon againsta product for more informationsuch as product key and theregistration date.

You can also buy a new productkey to protect additionalcomputers. You can use theUpdate option to check anddownload the latest productversion using Norton UpdateCenter.

Products

Contains order information ofthe Norton products you boughtfrom Norton Online Store.

Order History


Saves your account informationand your billing details.

The Profile options are:1 Account Information

You can update your Nortonaccount information andyour shipping address onthe Account Information tab.After you update, clickUpdate to save the changes.

1 Billing Information

You can save your creditcard information and yourbilling address on the BillingInformation tab. It makeseasier to save online orders.After you update, clickUpdate to save the changes.

1 Change Password

You can change yourcurrent Norton accountpassword on the ChangePassword tab.

Profile

You can use the icons at the bottom of your Nortonaccount webpage to access and use the following:

Norton Online Backupprovides a secure andeasy-to-use online backupsolution that safeguards yourimportant data againstsystem crash, accidentaldeleting, virus infection, andother disasters.

Norton Online Backup


The Symantec websiteprovides more informationabout the various productsof Symantec, the latestupdates on Internet security,and various support options.

Norton.com

Norton Update Centerchecks and lets youdownload the latest versionof your Norton product.

Norton Update Center

If you forget your Norton account password, you canget a temporary password by clicking the Recover ithere link in the sign-in webpage. You need to provideyour email address. You need to use the same emailaddress that you provided when you created your Nortonaccount. Symantec sends a temporary password to youremail address. You can use the temporary passwordfor a limited time period. You must reset your passwordafter you log in to your Norton account.

Creating a Norton accountYour Norton account stores the product key and thebilling information of your product. You can also registeryour product with the Norton account.

In addition, Norton account helps you to do the following:1 Access the product key and other product information

when you need it.1 Reinstall your Norton product.1 Buy additional product keys for your home or office.1 Check and download the latest version of the product

by using Norton Update Center.1 Save online orders and update billing information.1 Log in to other product add-ons such as Norton

Family and Norton Online Backup.


Your computer must be connected to the Internet tocreate a Norton account. If you use a proxy server toconnect to the Internet, you must configure the proxysettings. To configure the proxy settings of your network,go to the Norton AntiVirus main window, and then clickSettings > Network > Network Security Settings >Proxy Server > Configure.

You can also create a Norton account when you activateyour product. When you create your Norton accountfrom the product, your product gets registered in youraccount. If you have an existing Norton account, youcan use the same login credentials in your product. Thisway, you can register your current product and add it tothe list of Norton products in your existing Nortonaccount. If you upgrade your registered product to thelatest available version, your product remains registeredto the same Norton account. In this case, you cancontinue using the same Norton account logincredentials.

w Symantec products that are older than the 2006 productyear do not appear in your Norton account.

To create a Norton account from the Norton accountwebpage

1 Open your browser, and go to the following URL:https://account.norton.com.

2 In the webpage that appears, click Sign up now.3 In the webpage that appears, provide the details

about your account information, and then click SignUp.

To create a Norton account and register your productafter activation

1 In the Norton AntiVirus main window, click Account.2 In the webpage that appears, click Sign up now.3 In the webpage that appears, provide your account

details, and then click Sign Up.Your product information gets saved in your Nortonaccount only after you log in to your Norton account.



To log in to your Norton account and access yourproduct information, visit https://account.norton.com.

Accessing your Norton accountThe product key for each Norton product is convenientlystored in your Norton account. After you have createdyour Norton account successfully, you can access youraccount from anywhere in the world. You can log in toyour Norton account any time by visiting the followingURL:


You can easily find and update your account, product,and billing information from your Norton account. Youcan also change your Norton account password, ifrequired. Your computer must be connected to theInternet to access your Norton account.

w Symantec products that are older than the 2006 productyear do not appear in your Norton account.

To access your Norton account

1 In the Norton AntiVirus main window, click Account.2 In the webpage that appears, type your email address

and password, and click Sign In.

About Norton ManagementNorton Management lets you manage all of your Nortonproducts and Norton product keys from one location.You can add your devices such as personal computersand laptops to Norton Management and remotely installand manage your Norton products on the device. Youcan view the security status of each of your devices andresolve the security issues by using the NortonManagement website from any location around theworld. To manage a device using Norton Management,you need to add the device to Norton Management.

Adding a device to Norton Management is based onyour device platform. For a Windows device, you need

15Getting startedAbout Norton Management



to have a Norton security product installed on yourdevice. For a Mac device, you need to install the NortonManagement agent. After you add your device to NortonManagement, your device can be managed remotelyusing the website.

You can do the following using Norton Management:

1 Add a device to Norton Management.1 Install a Norton product on a device.1 View Norton products that are installed on a device.1 View the security status of a device.1 Fix security issues on a device.1 Purchase a new Norton product key.1 Renew your Norton product subscription.1 Remove a device from Norton Management.1 Activate your product using another product key.1 Upgrade your Norton products to the latest available

version.

w The features listed above vary for different Nortonproducts and devices.

Accessing Norton Management on WindowsYou can access Norton Management in one of thefollowing ways:

1 Using a browser on any computer.1 From the main window of Norton security products.

Your device must be connected to the Internet to accessNorton Management.

To access Norton Management using a browser

1 Open your browser, and go to:https://manage.norton.com

2 Click Sign In.3 In the Email Address box, type your Norton account

email address.


https://manage.norton.com

4 In the Password box, type your Norton accountpassword.

5 If you want Norton Management to remember youremail address every time when you log on, checkRemember me on this computer.

6 Click Sign In.

To access Norton Management from Norton securityproducts

1 At the bottom of the Norton security product mainwindow, click the Manage icon.

2 In the window that appears, click Manage Now.3 If prompted, provide your Norton account credentials

and click Sign In.

About managing devicesNorton Management lets you manage your device, viewthe security status of each of the devices, and resolvesecurity issues by using the Norton Management websitefrom any location around the world.

Using Norton Management, you can do the following:

1 Add a device to Norton Management.1 Install a Norton product on a device.1 View Norton products that are installed on a device.1 View the security status of a device.1 Fix security issues on any device.1 Purchase a new Norton product key.1 Renew your Norton product subscription.1 Remove a device from Norton Management.1 Uninstall a Norton product from a device.1 Activate your product using another product key.1 Upgrade your Norton products to the latest available

version.

w The features listed above vary for different Nortonproducts and devices.


About the supported devicesTo install and use Norton Management, your devicemust meet the following minimum system requirements:

Operating systems

Service PackVersionPlatform

32-bit and 64-bitversions

Microsoft Windows8.1


Microsoft Windows8

Service Pack 132-bit and 64-bitversions

1 MicrosoftWindows 7Home Basic

1 MicrosoftWindows 7HomePremium

1 MicrosoftWindows 7Professional

1 MicrosoftWindows 7Ultimate

1 MicrosoftWindows 7Starter


Service Pack 1 or2


1 MicrosoftWindows VistaHome Basic

1 MicrosoftWindows VistaHomePremium

1 MicrosoftWindows VistaUltimate

1 MicrosoftWindows VistaBusiness

Service Pack 2 or3

32-bit versions1 MicrosoftWindows XPHome

1 MicrosoftWindows XPPro

1 MicrosoftWindows XPMedia CenterEdition (2005and later)

OS X 10.7 (Lion)or higher

Mac

OS 2.0 or higherAndroid

OS 5.1 or higheriOS

Supported devices1 Windows (desktop, laptop, and tablet)1 Mac (desktop and laptop)1 Android smartphone and tablet1 iPhone and iPad


Supported Norton productsTo use all the features of Norton Management, you mustuse the following versions of Norton security product:

If you use an older version of Norton product, ensurethat you upgrade your product to the latest version touse all the features of Norton Management.

w Currently, there are no upgrades available for NortonAnti-Theft and Norton Family.

Supported browsers1 Internet Explorer 7.0 or later1 Mozilla Firefox 3.6 or later1 Google Chrome 10.0 or later1 Apple Safari 4.0 or later

Norton Management may not work properly with the64-bit version of browsers.

You must enable JavaScript and cookies on yourbrowser to access Norton Management.

About Norton AntiVirus main windowThe Norton AntiVirus main window acts as a securitymanagement interface. You can access the mainfeatures and monitor the performance of your computerfrom the main window.

You can find the following items in the main window:

Lets you access the Settingswindow.

You can view and configurevarious options to customize theNorton AntiVirus settings.

Settings

20Getting startedAbout Norton AntiVirus main window

Lets you access thePerformance window.

The Performance windowdisplays a chroniclerepresentation of all the installs,downloads, optimizations,detections, alerts, and instancesof Quick Scan. The window alsodisplays a detailed graphicalrepresentation of CPU andmemory usage by your Nortonproduct.

Performance

Lets you provide feedback onthe product on a Symantecwebpage.

w This feature may not beavailable in some versions ofNorton AntiVirus.

Feedback

Lets you create or access yourNorton account.

Norton account lets youmanage all of your Nortonproducts in one place.

w This feature may not beavailable in some versions ofNorton AntiVirus.

Account


Lets you access the NortonAutofix window that providesyou various support options.

You can also access the onlineHelp from the Supportdrop-down menu. Help provideslinks to information that assistsyou with the specific tasks thatyou want to complete. Theonline Help guides you toconfigure all of the productfeatures.

You can also access theproduct’s version number.

Support

You can use the following options to perform theimportant tasks in Norton AntiVirus:

Lets you view the overallprotection status of yourcomputer.

When your system status isSecure, your computer is fullyprotected. When your systemstatus is at Attention state,ensure that you fix all theissues. When your systemstatus is at At Risk state, youmust take immediate actions tofix the issues.

System Status


Lets you access different typesof scans to protect yourcomputer and your sensitivedata.

By using the Scan Now option,you can run the following typesof scans:

1 Computer Scan

Lets you run differentcomputer scans includingQuick Scan, Full SystemScan, and Custom Scan.

1 Norton Power Eraser

Lets you access NortonPower Eraser tool.When you click the NortonPower Eraser option, NortonAntiVirus opens NortonPower Eraser tool.

1 Scan Facebook Wall

Lets you scan News Feedson your Facebook wallperiodically to protect youfrom malicious links.

Scan Now

Lets you run LiveUpdate todownload the latest virusdefinitions and programupdates.

Norton AntiVirus uses the latestvirus definitions from Symantecservers to detect and removelatest security threats.

LiveUpdate


Lets you access the NortonAntiVirus advanced window.

By using the Norton AntiVirusadvanced window, you can dothe following:

1 Run different scans.1 View Security History.1 View the quarantined items

in the Security Historywindow.

1 View Norton Insight.1 View the list of programs

that are vulnerable on yourcomputer and find howNorton protects you from theprogram vulnerabilities.

1 View and configure NetworkSecurity Map.

In addition, you can choose toturn on or turn off the protectionfeatures from this window.

Advanced

When your system status is At Risk or Attention, thissection automatically provides you the Fix Now optionto fix all the issues at once.


The options at the bottom of the Norton AntiVirus mainwindow help you do the following:

Lets you access NortonZone.

Norton Zone provides asecure and an easy solutionthat lets you sync and shareyour important files, such asdigital photos, financialdocuments, music files, andvideos. When you sync a filefrom any of your device, youcan access this file from allof your devices includingWindows PC, Mac, tablets,and smartphones.

w Norton Zone may notbe available in someversions of Norton AntiVirus.

Zone


Lets you access NortonManagement.

Norton Management lets youmanage your Nortonproducts that are installed onall of your devices from onelocation. To sign up or to loginto Norton Management,click the Manage iconavailable at the bottom of themain window.

When you click the Manageicon, the Norton AntiVirusmain window displays asummary of features you canuse to manage your Nortonproduct.

Click theManageNow optionto go the NortonManagement website. Youcan use your Norton accountlogin credentials to sign in toNorton Management.

w Norton Managementmay not be available insome versions of NortonAntiVirus.

Manage


Lets you access NortonMobile Security.

You can use Norton MobileSecurity on all your devicesthat use Android and iOSoperating systems. Whenyou click theMobile icon, themain window displays aQuick Response (QR) codefor installing Norton MobileSecurity. You can use theQR code scanner app onyour Android or iOS deviceto scan the QR code andinstall Norton MobileSecurity.

You can also click the link togo to the website where youcan download Norton MobileSecurity.

w Norton Mobile Securitymay not be available insome versions of NortonAntiVirus.

Mobile


Lets you set up the NortonOnline Backup account oraccess your online backupstatus.

w Norton Online Backupmay not be available insome versions of NortonAntiVirus.

When you click the Backupicon, the main windowdisplays Norton OnlineBackup Log in option. NortonOnline Backup provides asecure online backupsolution that safeguards yourimportant data againstsystem crash, accidentaldeleting, virus infection, andother disasters. You canaccess or restore the backedup data from any computerthat is connected to theInternet.

Backup


Lets you access NortonStudio.

Norton Studio is an app thatis available on your Windows8 Apps Store. Norton Studiolets you manage your Nortonproducts and Norton productkeys from one location. Youcan view the security statusof each of your devices andresolve the security issuesby using the Norton Studiofrom any location around theworld. You can go toWindows 8 App Store anddownload and install NortonStudio.

Studio

Your activation status or subscription status appears atthe bottom of the main window. You can use theActivate Now option to activate or subscribe yourNorton product.

You can also monitor the overall system CPU usageand the Norton-specific CPU usage in this window.

About the Norton AntiVirus advanced windowThe Norton AntiVirus advanced window acts as asecurity management interface. The options in thiswindow help you address all the important security andperformance issues of your computer. The options areclassified in different panes. Each pane contains theimportant features that you can easily access orconfigure from this window.


The panes are:

Provides you the essentialcomputer protection options.

It also contains links to scanyour computer, view thehistory of protection events,and manage quarantineditems. You can also view theNorton Insight window andimprove the performance ofNorton AntiVirus scans.

In addition, you can runLiveUpdate. It also displaysthe updates availability as towhen the last virusdefinitions were updated.

Computer Protection

Provides you the essentialnetwork protection options.

You can use the NetworkSecurity Map link to accessNetwork Security Map.

Network Protection

You can view the different protection features on theright side of the window. You can move your mousepointer over each feature to view a brief summary aboutthe feature. You can also choose to ignore or monitorthe protection status of a feature. You can choose toturn on or turn off the protection features from thiswindow.

You can use the Learn About Web Protection link toaccess the Norton Protection Center website and learnabout Web Protection. In addition, you can use theIdentity Safe Online link to access the Norton IdentitySafe website.


Responding to System Status indicatorsNorton AntiVirus displays the overall protection statusof your computer under the Secure section of the mainwindow. When the system status needs attention or isat risk, you can take appropriate action to improve theSystem Status. Your computer protection is based onthe programs that are installed on your computer. Toimprove your protection status, ensure that your installedprograms are up to date.

The System Status indicator displays the followingstatuses:

Indicates that your computer andactivities are protected fromthreats, risks, and damage.

Secure

Indicates that your computer andactivities require attention.

Take appropriate action toimprove your protection status.

Attention

Indicates that your computer andactivities are at risk.

Take immediate action to improveyour protection status.

At Risk

You can respond to the System Status indicatorsdirectly from the main window.

To respond to System Status indicators from the mainwindow

1 In the bottom section of the Norton AntiVirus mainwindow, click Fix Now.

2 Follow the on-screen instructions.


Monitoring the protection status of a featureThe Norton AntiVirus main window acts as a securitymanagement interface. You can access the mainfeatures and monitor the performance of your computerfrom the main window.

At times, you may want to turn off any option for aparticular purpose. But by doing so, the status of yoursystem changes toAttention orAt Risk. In such cases,you can ignore the protection status of a particularfeature to maintain a healthy overall system status. Forexample, you want to turn off Browser Protection fora limited period, and you still want the system status tobe Secure. In this case, you can ignore the protectionstatus of Browser Protection and then, turn off theoption. When you ignore the protection status of afeature, it does not affect the overall System Status.

You can also monitor the protection status of the featurethat has been ignored at any time.

You can ignore or monitor the protection status of onlyselected features that are available in the Advancedwindow.

The features are:1 Antivirus1 Antispyware1 SONAR Protection1 Intrusion Prevention1 Email Protection1 Browser Protection

To monitor the protection status of a feature

1 In the Norton AntiVirus main window, clickAdvanced.

2 In the window that appears, move your mouse pointerover the feature name.


3 In the pop-up that appears, do one of the following:1 To ignore the protection status of the feature that

affects your computer’s overall health evaluation,click Ignore.

1 To monitor the protection status of the featurethat has been ignored, click Monitor.

About Norton Community WatchNorton Community Watch helps in identifying newsecurity risks by submitting selected security andapplication data to Symantec for analysis. Symantecassesses the data to determine the new threats andtheir sources. The collective efforts from Norton securityproduct users help in quick identification of solutions forthese threats and risks. Norton Community Watchimproves user security and product functionality. Inaddition, it helps Symantec to analyze the execution,schedule, and efficiency of Norton-specific tasks andsettings on your computer.

Norton Community Watch collects and submits thefollowing types of data:1 Identified malicious software such as portable

executable files and running processes1 Any website URL that your product identifies as

fraudulent1 All the website URLs that you visited before the

detection of a risk1 The applications and processes that run on your

computer regularly and during any security riskdetection

1 Response instances that your computer sends toany potential security risk

1 General system information and performanceattributes from the computer

1 General information about your computer such asidle time, standby, and screensaver settings

33Getting startedAbout Norton Community Watch

After the potential security risks are assessed from thesubmitted data, Symantec sends the information backto Norton AntiVirus. The Norton features such as NortonInsight and Insight Network use this information toidentify files and processes at risk.

You should participate in Norton Community Watchsubmissions to provide valuable contribution to the entirecommunity that uses Norton security products. Symantecmaintains a high level of protection for the collectedinformation. To allow or deny the detailed datasubmissions, you must configure the Detailed ErrorData Collection option under Norton CommunityWatch. To access the Detailed Error Data Collectionoption, go the Norton AntiVirus main window, and thenclick Settings > General > Other Settings > DetailedError Data Collection. The detailed data may varydepending on the Norton-specific errors andcomponents. You can configure the option to managethe data submissions.

w Norton Community Watch collects and submits detaileddata about the Norton-specific errors and componentsonly. It does not collect or store any personal informationof any user.

If you chose not to join Norton Community Watch whenyou installed your Norton product, you can turn it onlater. To access the Norton Community Watch option,go to the Norton AntiVirus main window, and then clickSettings > General > Other Settings > NortonCommunityWatch. You can also review the data, whichNorton Community Watch collects and submits toSymantec, in the Security History window.

About Norton Bootable Recovery ToolNorton Bootable Recovery Tool scans and removesviruses, spyware, and other security risks from yourcomputer. Your computer might be infected with a virusif you experience any of the following symptoms:

1 You cannot install Norton AntiVirus.

34Getting startedAbout Norton Bootable Recovery Tool

1 You cannot start your computer.1 Your computer is extremely slow.

Norton Bootable Recovery Tool is integrated withWindows Preinstallation Environment (WinPE).Therefore, you can run Norton Bootable Recovery Toolonly from a DVD or USB drive. You must use NortonBootable Recovery Tool Wizard to create the NortonBootable Recovery Tool DVD or USB drive.

w You cannot run Norton Bootable Recovery Tool inWinPE for more than 72 hours. If you run NortonBootable Recovery Tool for more than 72 hours, yourcomputer restarts without any notification.

You can use the Norton Bootable Recovery Tool DVDor USB drive to recover a computer that is infected withviruses and other security threats. This security programis not a replacement for continuous, real-time protectionfrom viruses and latest security risks. To protect yourcomputer from future infections, be sure to install orcontinue using Norton AntiVirus that you alreadypurchased.

Norton Bootable Recovery Tool detects and resolvesthe following security threats:

Programs that infect anotherprogram, boot sector,partition sector, or documentby inserting themselves orattaching themselves to thatmedium. Most viruses justreplicate; many also dodamage.

Viruses

Programs containingmalicious codes that aredisguised as or hiding insomething benign, such asa game or utility.

Trojan horses


Tools that are used by ahacker to gain unauthorizedaccess to your computer.One type of hacking tool, akeystroke logger, tracks andrecords your individualkeystrokes and can send thisinformation back to thehacker.

Hacking tools

Programs that can scansystems or monitor activityand relay the information toother computers or locationsin cyberspace.

Spyware

Programs that facilitate thedelivery of advertisingcontent through their ownwindow, or by using anotherprogram's interface.

Adware

Programs that track systemactivity, gather systeminformation, or track userhabits, and relay thisinformation to third-partyorganizations. Theinformation that is gatheredby such programs is neitherpersonally identifiable norconfidential. Trackwareprograms are installed withthe user's consent, and mayalso be packaged as part ofother software that isinstalled by the user.

Trackware


Downloading the Norton Bootable Recovery ToolWizard

If your attempt to install a Norton product fails, you candownload the Norton Bootable Recovery Tool Wizard.This easy-to-use wizard helps you create NortonBootable Recovery Tool on a DVD or USB drive. Youcan use Norton Bootable Recovery Tool to scan yourcomputer and remove any security threats that preventsuccessful installation.

It is recommended that you download and install NortonBootable Recovery Tool Wizard on a computer that doesnot have any security threats and create Norton BootableRecovery Tool. If you create Norton Bootable RecoveryTool on an infected computer, there is a chance that therecovery DVD or USB drive might get infected.

w To use Norton Bootable Recovery Tool, you must usethe product key of your Norton product.

If you use a trial version of Norton AntiVirus, you needto create a Norton account to receive a product key touse Norton Bootable Recovery Tool.

You can download Norton Bootable Recovery ToolWizard in one of the following ways:

1 From the Start menu.1 From the Norton Support website.

To download theNortonBootable Recovery ToolWizardfrom the Start menu

1 Do one of the following:1 In Windows XP, click Start > Programs > Norton

AntiVirus > Norton Recovery Tools.1 In Windows Vista or Windows 7, click Start > All

Programs > Norton AntiVirus > NortonRecovery Tools.

1 In Windows 8, you can download Norton BootableRecovery Tool Wizard from the Norton Supportwebsite.



To download theNortonBootable Recovery ToolWizardfrom the Internet

1 Open your browser, and go to the following URL:http://www.norton.com/recoverytool


About locating your product keyTo use Norton Bootable Recovery Tool, you must startthe computer from any of the following recovery mediaand then provide your Norton product key whenprompted:

1 Norton Bootable Recovery Tool DVD1 Norton Bootable Recovery Tool USB drive

w If you already installed and activated any one of thefollowing Norton product on your computer, you do nothave to enter the product key for Norton BootableRecovery Tool:

1 Norton Internet Security 2010 or later1 Norton AntiVirus 2010 or later1 Norton 360 version 3.0 or later

w Norton Bootable Recovery Tool does not have aseparate product key. To use Norton Bootable RecoveryTool, you must provide the product key of the Nortonproduct that you purchased.

Norton Bootable Recovery Tool does not automaticallylocate the product key on a computer that has multipleoperating systems. If you use a computer that hasmultiple operating systems, you need to write down theproduct key before you start Norton Bootable RecoveryTool and provide the key when prompted.

You can locate your Norton product key in the followingway:

1 If you bought a Norton product CD online or from alocal store, the Norton product key is printed on theback of the CD envelope. You can also log on toyour Norton account and find your product key.


http://www.norton.com/recoverytool

1 If you downloaded a Norton product from the NortonOnline Store, the product key is in your confirmationemail message. You can also see it in your orderdetails. In addition, you can log on to your Nortonaccount and find your product key.

Creating Norton Bootable Recovery Tool on a DVDNorton Bootable Recovery Tool is integrated withWindows Preinstallation Environment (WinPE).Therefore, you can run Norton Bootable Recovery Toolonly from a DVD or USB drive. To use it, you first needto burn it to a DVD.

w If you choose to create Norton Bootable Recovery Toolon a re-writable DVD, all the data that are stored in theDVD are permanently deleted. Ensure that you back upall the data before creating Norton Bootable RecoveryTool on a re-writable DVD.

To create Norton Bootable Recovery Tool DVD

1 Open your DVD drive and insert an empty DVD.2 In the Norton Bootable Recovery Tool main

window, click DVD.3 In the Create on DVD media window, do one of the

following:1 Select the DVD drive from the Specify drive

drop-down list.1 If you want to add drivers, click Add next to Add

drivers.1 If you want to change the default language, click

Change next to Specify language. You canchange the language in the Select Languagewindow. By default, Norton Bootable RecoveryTool is created in English.

4 Click Next.5 If you create Norton Bootable Recovery Tool on a

re-writable DVD, click Yes to confirm.


6 Review the results and do one of the following:1 Click Done to close Norton Bootable Recovery

Tool.1 Click Back to Main to create or update Norton

Bootable Recovery Tool in another media.

Creating Norton Bootable Recovery Tool ISO fileYou can create a Norton Bootable Recovery Tool ISOfile on your computer. You can burn this ISO file to aDVD and use it as a recovery DVD on any computer.You can also use this ISO file to point to any virtualmachine as a virtual DVD-ROM.

To create Norton Bootable Recovery Tool ISO file

1 In theNortonBootable Recovery ToolWizardmainwindow, click ISO file.

2 In the Create ISO file window, do the following:1 If you want to save the ISO file to a specific

location, click Change next to Select location.You can browse and select the folder location.

1 If you want to add drivers, click Add next to Adddrivers.

1 If you want to change the default language, clickChange next to Specify language.You can change the language in the SelectLanguage window. By default, Norton BootableRecovery Tool is created in English.

3 Click Next.4 Review the results and do one of the following:

1 Click Done to close Norton Bootable RecoveryTool.

1 Click Back to Main to create or update NortonBootable Recovery Tool in another media.


Creating Norton Bootable Recovery Tool on a USBdrive

You can create Norton Bootable Recovery Tool on aUSB drive and use it to run Norton Bootable RecoveryTool on your computer.

When you create Norton Bootable Recovery Tool on aUSB drive, all the data that are stored in this USB driveare permanently deleted, and the USB drive is formatted.Ensure that you back up all the data before creatingNorton Bootable Recovery Tool on a USB drive.

To createNorton Bootable Recovery Tool on aUSBdrive

1 Insert the USB drive into the USB port of yourcomputer.

2 In theNortonBootable Recovery ToolWizardmainwindow, click USB key.

3 In the Create on USB key window, do the following:1 Select the USB drive from the Specify drive

drop-down list.1 If you want to add drivers, click Add next to Add

drivers.1 If you want to change the default language, click

Change next to Specify language.You can change the language in the SelectLanguage window. By default, Norton BootableRecovery Tool is created in English.

4 Click Next.5 In the confirmation message, click Yes to let Norton

Bootable Recovery Tool format your USB drivebefore creating Norton Bootable Recovery Tool.

6 Review the results and do one of the following:1 Click Done to close Norton Bootable Recovery

Tool.1 Click Back to Main to create or update Norton

Bootable Recovery Tool in another media.


Accessing Norton Bootable Recovery Tool WizardNorton Bootable Recovery Tool is integrated withWindows Preinstallation Environment (WinPE).Therefore, you can run Norton Bootable Recovery Toolonly from a DVD or USB drive.

Norton Bootable Recovery Tool Wizard helps you createNorton Bootable Recovery Tool. You can create NortonBootable Recovery Tool on a DVD or USB drive. Youcan use this media to run Norton Bootable RecoveryTool on your computer.

If you have a valid Norton product key or activation PIN,you can go to your Norton account and access theNorton Bootable Recovery Tool download link.

To access your Norton account, go to the followingaddress:


To access Norton Bootable Recovery Tool Wizard

1 Do one of the following:1 Double-click the Norton Bootable Recovery Tool

Wizard icon on your computer desktop.1 In Windows XP, Windows Vista, and Windows 7,

on the Windows taskbar, click Start > AllPrograms > Norton Bootable Recovery ToolWizard > Norton Bootable Recovery ToolWizard.

1 In Windows 8, you can access Norton BootableRecovery Tool Wizard from the Norton Supportwebsite.

2 Follow the on-screen instructions to download NortonBootable Recovery Tool Wizard.

Using the Norton Bootable Recovery ToolIf the installation of your Norton product fails, you canuse the Norton Bootable Recovery Tool to scan andremove any security threats that prevent successfulinstallation. If your computer is infected and you are not



able to start your Windows operating system, you canuse Norton Bootable Recovery Tool to remove threatsand recover your computer.

Norton Bootable Recovery Tool is available on theproduct CD that you purchased. You can use the productCD as a recovery media.

If you have purchased this product as a download, goto the following URL to download the Norton BootableRecovery Tool Wizard:

http://www.norton.com/recoverytool_n360

Norton Bootable Recovery Tool automatically downloadsthe latest virus definitions from Symantec servers anduses these virus definitions to secure your computerfrom all types of viruses and latest security threats. IfDynamic Host Configuration Protocol (DHCP) is enabled,virus definitions are automatically updated when yourcomputer is connected to the Internet. Therefore, youmust use an Ethernet connection to update the virusdefinitions in Norton Bootable Recovery Tool. Youcannot update the Norton Bootable Recovery Tool virusdefinitions by using a wireless network connection.

If the virus definitions are out of date, Norton BootableRecovery Tool may not detect and remove all the latestsecurity threats from your computer.

w To use Norton Bootable Recovery Tool, you must usethe product key of your Norton product.

If you use a trial version of Norton AntiVirus, you needto create a Norton account to receive a product key touse Norton Bootable Recovery Tool.

To use the Norton Bootable Recovery Tool

1 Insert the Norton Bootable Recovery Tool recoverymedia.

2 Turn on or restart your computer and enter to theBIOS mode.You can enter the BIOS mode by pressing the keythat appears on the screen immediately after yourcomputer restarts.


http://www.norton.com/recoverytool_n360

3 Select the recovery media on which you have createdthe Norton Bootable Recovery Tool and then pressEnter.If you use a UEFI-enabled computer, select therecovery media under the Legacy Boot optioninstead of the UEFI Boot option.The recovery media can be the Norton BootableRecovery Tool DVD or USB drive.

4 Read the Norton License Agreement, type yourproduct key, and then click I Agree.If you use a non-QWERTY keyboard, use the VirtualKeyboard option to type your product key.

5 In the Norton Bootable Recovery Tool window,click Norton Advanced Recovery Scan.

6 In the Scan section, click Start Scan.When the scan is complete, the scan results windowlists the following:1 The total number of files scanned1 The total number of threats detected1 The total number of resolved threats1 The total number of unresolved threats1 The details of each detected threat

7 In the scan results window, do one of the following:1 To fix all of the threats that are found on your

computer, select Set all action to Fix.1 To perform appropriate actions for each of the

threats, select Fix or Ignore.

8 Click Continue.9 If a confirmation dialog box appears, click OK.10 In the Scan Summary window, review the scan

summary and do one of the following:1 Click Done.1 To run another scan, click Scan Again.


Updating virus definitions on a USB driveSymantec virus definitions are used in Norton BootableRecovery Tool to scan your computer for the latestsecurity risks. When you create Norton BootableRecovery Tool on a USB drive, the latest virus definitionsare automatically downloaded and included in the USBdrive. You can update the virus definitions in NortonBootable Recovery Tool on a USB drive that you createdearlier.

To update Norton Bootable Recovery Tool virusdefinitions on a USB drive

1 Insert your Norton Bootable Recovery Tool USB driveinto the USB port of your computer.

2 In theNortonBootable Recovery ToolWizardmainwindow, click Update USB key definitions.

3 In the Update USB key definitions window, fromthe Specify drive drop-down list, select the USBdrive.

4 Click Next.5 Review the results and click Done.

Starting Norton AntiVirus from thecommand prompt

If you work from the command line (for example, writinga script or code), you can start Norton AntiVirus whileyou are still in DOS.

45Getting startedStarting Norton AntiVirus from the command prompt

To start Norton AntiVirus from the command prompt

1 At the command-line prompt, type the directory whereNorton AntiVirus is located, and the executable.1 In 32-bit version of Windows, Norton AntiVirus

and the executable are located at the followingpath:\Program Files\NortonAntiVirus\Engine\version\Uistub.exeWhere version represents the version number ofinstalled Norton AntiVirus.

1 In 64-bit version of Windows, Norton AntiVirusand the executable are located at the followingpath:\Program Files (x86)\NortonAntiVirus\Engine64\version\Uistub.exeWhere version represents the version number ofinstalled Norton AntiVirus.

2 Press Enter.

About the Norton AntiVirus iconAfter you install Norton AntiVirus, it displays an icon inthe notification area at the far right of the Windowstaskbar. This icon indicates the current status of yourcomputer.

Norton AntiVirus displays alerts and notifications toinform you how viruses and other security threats aredetected and resolved. These alerts and notificationsappear over the notification area of your computer. Inmost cases, you can click the link available in the alertto view the details and fix the problems.

The Norton AntiVirus icon represents the current stateof your computer. The icon changes its color when itactively fixes any issues or wants to inform you aboutany warning or urgent issues.

46Getting startedAbout the Norton AntiVirus icon

You can see the following representations of NortonAntiVirus icon in the notification area:

Represents that your computeris completely secure

Icon with a green badge

Represents that there are someissues against your computerprotection that require yourattention

Icon with an orangebadge

Represents that there are someurgent issues against yourcomputer protection that requireimmediate resolution

Icon with a red badge

Represents that your product isdisabled

Icon with a gray badge

Represents that NortonAntiVirus is fixing issues

Icon with a yellow badge

Represents that the Silent Modefeature is turned on

This icon also displays thecurrent protection status badge.

Icon with acrescent-pattern

You can right-click the Norton AntiVirus icon to openthe shortcut menu to quickly access a few importanttasks of Norton AntiVirus.

About Norton AntiVirus shortcut menuNorton AntiVirus performs background activities to keepyour computer secure. The icon in the notification areareassures you that your protection is up to date. Theicon changes its color if any change in status occurs.


The messages that appear in the notification area mightrequire a response from you, such as opening a window,and taking an action. More often, messages inform youabout current activities, and they disappear after a fewseconds. You can check the Security History windowfor any further details.

You can right-click the Norton AntiVirus icon to accessspecific Norton AntiVirus activities. Depending on thecurrent activities, your options include the following:

Lets you launch the NortonAntiVirus main window tocomplete tasks, view currentstatus, or access other features.

Open Norton AntiVirus

Lets you run a Quick Scan toprotect possible virus-infectedareas of your computer.

Run Quick Scan

Lets you run LiveUpdate tocheck for definition and programupdates.

Run LiveUpdate

Lets you review the informationabout the security events for allof the categories.

View Recent History

Lets you resolve your problemeasily using Norton Autofix.

Get Support

Lets you turn on or turn offSilent Mode.

Turn on/Turn off SilentMode

Lets you turn off or turn onAntivirus Auto-Protect.

Disable/Enable AntivirusAuto-Protect


Lets you check if new versionof your product is available ornot.

This option is available only ifyou have activated your productand you have an activesubscription.

Check for New Version

About LiveUpdateSymantec products download the latest definitionupdates and program updates regularly from Symantecservers. The definition updates protect your computerfrom the latest viruses and unknown security threats.Using the LiveUpdate technology, Symantec productshelp you to obtain and install these updates.

LiveUpdate takes little time to download and processthe definition updates and program updates. You cancancel the LiveUpdate session at any time.

LiveUpdate obtains these updates for your computer byusing your Internet connection. If your network usesproxy servers to connect to the Internet, LiveUpdateuses the proxy settings in your product to download thelatest updates. To configure the proxy settings of yournetwork, go to the Norton AntiVirus main window, andthen click Settings > Network > Network SecuritySettings > Proxy Server > Configure.

49Getting startedAbout LiveUpdate

w Automatic LiveUpdate does not download the latestdefinition updates and program updates, if theNetworkCost Awareness option in the My Network windowunder Settings is set to No Traffic. Network CostAwareness lets you define the amount of networkbandwidth that Norton AntiVirus can use. Therefore,you must ensure that the Network Cost Awarenessoption is turned on and set to No Limit or Economy forAutomatic LiveUpdate to run successfully.

The Network Cost Awareness window appears whenyou run LiveUpdate and the policy option is set to NoTraffic or Economy. You can override the policy andcomplete the LiveUpdate task.

About Program and Definition UpdatesLiveUpdate obtains program updates and definitionupdates for your computer by using your Internetconnection.

Program updates are minor improvements to yourinstalled product. These differ from product upgrades,which are newer versions of the entire product. Programupdates are usually created to extend the operatingsystem or hardware compatibility, adjust a performanceissue, or fix program errors. Program updates arereleased on an as-needed basis.

w Some program updates may require that you restartyour computer after you install them.

LiveUpdate automates the process of downloading andinstalling program updates. It locates and obtains filesfrom an Internet site, installs them, and then deletes theolder files and downloaded definitions from thetemporary folder after processing the updates.

Definition updates are the files that keep your Symantecproducts up to date with the latest antithreat technology.The definition updates that you receive depend on whichproduct you use.


The type of definition updates that each of the Symantecproducts receive are as follows:

Users of these productsreceive the latest virusdefinitions fromSymantec that protectsyour computer from alltypes of security threats.

Norton AntiVirus, NortonAntiVirus Online

In addition to the virusand security riskupdates, users of theseproducts receivedefinition updates forsecurity protection. Forthe products that containprotection againstphishing, users receivedefinition updatesagainst phishing.

The security definitionupdates provide thelatest predefined firewallrules, the updated lists ofapplications that accessthe Internet, IntrusionPrevention signatures,and Symantec spamdefinition files. Theselists are used to identifyunauthorized accessattempts to yourcomputer.

Norton Internet Security, NortonInternet Security Online



In addition, users ofthese products receiveSymantec spamdefinition files anddefinition updatesagainst phishing.

Norton 360, Norton 360 Online


In addition, users ofthese products receiveSymantec spamdefinition files anddefinition updatesagainst phishing.

Norton Security Suite, NortonBusiness Suite

About running LiveUpdateYou should run LiveUpdate as soon as you install NortonAntiVirus. Some Symantec products run LiveUpdateautomatically to keep your protection up to date. If youdo not use the Automatic LiveUpdate option, youshould manually run LiveUpdate once a week.

In addition to the definition updates that AutomaticLiveUpdate downloads, the product uses streamingtechnology to download the latest virus definitions.These downloads are called Pulse Updates. The PulseUpdates are lighter and faster than Automatic


LiveUpdate. It keeps your computer secure from theongoing threats on the World Wide Web.

When Pulse Updates are enabled, LiveUpdate checksfor definition updates every few minutes and downloadsthe streamed virus definitions. The Pulse Updatesprotect your computer from the latest security threatswithout compromising your system performance. Evenif you turn off Pulse Updates, LiveUpdate picks all themissed streams and it updates your computer duringthe full definition updates.

Checking for updates manuallyLiveUpdate checks for updates to the product that isinstalled on your computer.

These updates protect your computer from newlydiscovered threats. LiveUpdate uses the Internetconnection to connect to the Symantec server, checksfor updates, and then downloads and installs themautomatically.

You should have the Automatic LiveUpdate optionturned on to ensure that you have the latest definitionupdates and program updates. Definition updatescontain the information that allows the product torecognize and alert you to the presence of a specificvirus or security threat. Symantec issues programupdates periodically, which are enhancements to theproduct. Program updates are usually created to fixprogram errors, improve the performance of theprogram, or, to extend the operating system or hardwarecompatibility. After you install program updates, youmight not necessarily see a difference in the way thatthe product works.

If you are not connected to the Internet, connect to theInternet first, and then run LiveUpdate. Or, if you use aproxy server to connect to the Internet, configure theproxy settings, and then run LiveUpdate. To configurethe proxy settings of your network, go to the NortonAntiVirus main window, and then click Settings >


Network > Network Security Settings > Proxy Server> Configure.

When the LiveUpdate session is complete, you can usethe View Summary link to view the summary of theupdates that are installed on your computer.

To check for updates manually

1 In the Norton AntiVirus main window, clickLiveUpdate.LiveUpdate connects to the Symantec server, checksfor available updates, and then downloads andinstalls them automatically.

2 In the LiveUpdate window, click Run LiveUpdate.3 When the LiveUpdate is complete, click OK.

Some program updates may require you to restartyour computer after you install them.

About keeping your protection up to dateDefinition updates are available to you as long as youmaintain an active product status. The ways in whichyou can acquire the product and maintain your statusare as follows:

The product includes a limited-timesubscription to definition updates. Whenthe subscription is due to expire, youare prompted to renew. Follow theon-screen instructions to complete yoursubscription renewal.

After your product expires, you cannotobtain updates of any kind and all thesecurity features are turned off. If youdo not renew your product, you are nolonger protected against securitythreats. Though LiveUpdate continuesto check for updates after expiration,you must renew your product to enableall the security features.

If you purchaseda subscriptionversion of a retailproduct


If you do not activate your service orrenew your subscription, you cannotobtain updates of any kind and thesoftware no longer functions.

If you purchaseda product as aservice, or itcame installed onyour computer

Your product status is always active aslong as your security service is activewith your service provider.

If your security service is not active, youcannot obtain updates of any kind andthe software no longer functions.

If you receive thisservice throughyour serviceprovider

Turning off or turning on Automatic LiveUpdateYou can have LiveUpdate check for definition updatesand product updates automatically on a set schedule,by turning on the Automatic LiveUpdate option. Youcan also run LiveUpdate manually when theAutomaticLiveUpdate option is turned on. However, you must runLiveUpdate manually to obtain updates if you haveturned off the Automatic LiveUpdate option.

w If you are connected to the Internet, AutomaticLiveUpdate downloads product updates and definitionupdates every hour. If you have an Integrated ServicesDigital Network (ISDN) router that is set to automaticallyconnect to your Internet service provider (ISP), it mayincur charges each time. If you do not want this setup,you can turn off the automatic connection on your ISDNrouter, or turn off the Automatic LiveUpdate option.You can also define the amount of bandwidth that NortonAntiVirus can use by using the Network Cost Awarenessoption.

To turn off Automatic LiveUpdate

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, in the left pane, click

Updates.


3 In theAutomatic LiveUpdate row, move theOn/Offswitch to the right to the Off position.

4 In the Settings window, click Apply.5 In the Security Request dialog box, in the Select

the duration drop-down list, select how long youwant to turn off Automatic LiveUpdate, and then clickOK.

6 In the Settings window, click OK.

To turn on Automatic LiveUpdate


Updates.3 In theAutomatic LiveUpdate row, move theOn/Off

switch to the left to the On position.4 In the Settings window, click Apply.5 Click OK.

Turning on or turning off Apply updates only on rebootLiveUpdate obtains latest definition updates and theprogram updates that keep your computer secure fromthe latest security threats. Definition updates containthe information that allows Norton AntiVirus to recognizeand alert you to the presence of a specific virus or asecurity threat. Certain program updates require systemrestart for the update to complete. The Apply updatesonly on reboot option lets you choose how the programupdates needs to be applied.

w The Apply updates only on reboot option is availableonly on Windows 7 or later.

When you turn on the Apply updates only on rebootoption, the Restart Now and the Restart Later optionsappear in the Norton LiveUpdate window. When youclick Restart Now, your computer is restarted and theprogram updates are applied. When you click RestartLater, the program updates are applied when you restartyour computer.


When you turn off the Apply updates only on rebootoption, the Apply Now option appears in the NortonLiveUpdate window. When you click Apply Now, theprogram updates that do not require system restart areapplied instantly. However, the program updates thatrequire system restart are automatically applied the nexttime you restart your computer.

To turn on or turn off Apply updates only on reboot


Updates.3 In the Apply updates only on reboot row, do one

of the following:1 To turn offApply updates only on reboot, move

the On/Off switch to the right to the Off position.1 To turn onApply updates only on reboot, move

the On/Off switch to the left to the On position.

4 In the Settings window, click Apply.5 Click OK.

About Pulse UpdatesIn addition to the definition updates that AutomaticLiveUpdate downloads, Norton AntiVirus uses streamingtechnology to download the latest virus definitions.These downloads are called Pulse Updates. The PulseUpdates are lighter and faster than AutomaticLiveUpdate. They keep your computer secure from theongoing threats that exist on the Internet. Pulse Updatesprotect you against the rapidly-changing environmentof security threats without compromising your computer'sperformance. Pulse Updates should always be turnedon to get the latest updates.

Pulse Updates checks for definition updates every 5minutes. If definition updates are available, LiveUpdatedownloads the streamed virus definitions. Pulse Updatesprovide the updates in between the full updates, whichAutomatic LiveUpdate downloads automatically everyhour. Norton AntiVirus merges the new stream that is


downloaded with the last updates that are installed. ThePulse Updates downloads provide additional and fastprotection for the latest threats in between the fullupdates without disrupting your online experience.

Even if you do not turn on Pulse Updates, LiveUpdatecollects all the missed streams and, it updates yourcomputer during full definition updates.

Turning off or turning on Pulse Updates

Pulse Updates provide frequent, lightweight updatesevery 5 minutes in between the full updates. Alwaysensure that the Pulse Updates option is turned on. Itprotects you from the latest threats withoutcompromising your system performance or disruptingyour online experience.

You must be connected to the Internet to obtain latestdefinition updates by using Pulse Updates. You can turnon or turn off Pulse Updates only if AutomaticLiveUpdate is turned on.

To turn off or turn on Pulse Updates


Updates.3 UnderAutomatic LiveUpdate, in thePulse Updates

row, do one of the following:1 To turn off Pulse Updates, move the On/Off

switch to the right to the Off position.1 To turn on Pulse Updates, move the On/Off

switch to the left to the On position.


About Network Proxy SettingsA proxy server regulates access to the Internet, andprevents external computers from accessing your

58Getting startedAbout Network Proxy Settings

network. If you are on a network that uses a proxy serverto connect to the Internet, you can provide proxy serverdetails to Norton AntiVirus. You can use the NetworkProxy Settings window to specify the automaticconfiguration URL, the proxy settings, and theauthentication details. Norton AntiVirus uses the proxysettings and authentication details to connect to theInternet automatically, whenever required. For example,LiveUpdate uses the specified proxy server settings toretrieve updates. You must ensure that you specify theproxy server details for LiveUpdate to run successfully.

In some cases, your network uses an automaticconfiguration URL or script for managing Internet access.In this case, you must provide the URL of the requiredProxy Automatic Configuration (PAC) file. A PAC filecontains the code that lets your browser know about theproxy settings for different websites over the Internet. Italso contains the words which you want to filter andblock while you access the Internet. You can alsochoose the option that lets your browser to automaticallydetect the proxy settings. If you want your manualsettings in the network, ensure that you disable theAutomatic Configuration options.


Network Proxy Settings window lets you specify thefollowing settings:

Lets you specify the automaticconfiguration URL or script tomanage Internet access.

You have the following options:1 Automatically detect

settings

Lets your browser detect thenetwork settingsautomatically.If you do not want tooverride your manualsettings for networkconnections, you mustdisable this option.

1 Useautomatic configurationscript

Lets your browser use theautomatic configuration URLor script to manage Internetaccess.Use the URL box to providethe HTTP URL or theHTTPS URL.

Automatic Configuration


Lets you provide the details ofyour Proxy Settings.

Under Proxy Settings, checkUse a proxy server for yourHTTP connections, and do thefollowing:

1 In the Address box, type theURL or IP address of yourproxy server.

1 In the Port box, type the portnumber of your proxyserver.You can specify a valuefrom 1 to 65535.

Proxy Settings

Lets you connect to the Internetthrough a server that requiresauthentication. Check I needauthentication to connectthrough my firewall or proxyserver to enable the Usernamebox and the Password box.

Use the Username box andPassword box to type theauthentication details.

Authentication

Configuring Network Proxy SettingsWhen you use a proxy server to connect to the Internet,you must specify the proxy server details. The NetworkProxy Settings window lets you enter automaticconfiguration settings, proxy settings, and proxy serverauthentication settings. The Network Proxy settings letyou connect to the Internet while you perform tasks suchas activating the product or accessing the supportoptions.

To configure Network Proxy Settings

1 In the Norton AntiVirus main window, click Settings.


2 In the Settings window, click the Network tab.3 In the left pane, click Network Security Settings.4 In the Proxy Server row, click Configure.5 In the Network Proxy Settings window, do the

following:1 If you want your browser to automatically detect

network connection settings, under AutomaticConfiguration, check Automatically detectsettings.

1 If the proxy server requires an automaticconfiguration URL, under AutomaticConfiguration, check Use automaticconfiguration script. Type the URL of the PACfile in the URL box.

1 If your network uses a proxy server, under ProxySettings, check Use a proxy server for yourHTTP connections. In the Address box, typethe URL or IP address of your proxy server, andin the Port box, type the port number of yourproxy server. You can specify a value from 1 to65535.

1 If your proxy server requires a user name andpassword, under Authentication, check I needauthentication to connect throughmy firewallor proxy server. Type the user name in theUsername box and password in the Passwordbox.

6 In theNetwork Proxy Settingswindow, clickApply.



1 About System Insight

About System InsightNorton AntiVirus continuously monitors your computerto keep it free of any problems and run at peakefficiency. Norton AntiVirus constantly scans the vitalareas of your computer including memory, registry keys,and running processes. It monitors the importantactivities such as general file operation, network traffic,and Internet browsing. In addition, Norton AntiVirusensures that the activities that it performs on yourcomputer do not degrade the overall performance ofyour computer.

System Insight provides you a centralized location whereyou can view and monitor the activities that you performon your system. System Insight displays suchinformation in the Performance window.

You can use the Performancewindow for the following:1 To view monthly history of the important system

activities that you performed or that occurred over aperiod of the last three months.The Events graph that appears at the top of thewindow provides a pictorial representation ofimportant system activities. The activities includeapplication installations, application downloads, disk

2Monitoring yoursystem'sperformance

optimizations, threat detections, performance alerts,and Quick Scans.The graph displays the activities as icon or stripe,and the description for each icon or stripe is providedat the bottom of the graph. The pop-up that appearswhen you move the mouse pointer over an iconprovides you the details about the activity. The ViewDetails link in the pop-up lets you view additionaldetails about the activity in the Security Historywindow. You can use the tabs at the top of the graphto obtain details for the current month and details forthe last two months.

1 To rearrange the organization of files on yourcomputer.Optimizing your system helps you maximize theusable free space on a disk by grouping files basedon how they are accessed. The Optimize option atthe top of the Events graph lets you defragment yoursystem.

1 To view and analyze the effect of Norton AntiViruson the performance of your computer.The Performance graph that appears at the bottomof the window provides a graphical representationof your CPU usage and memory usage. The CPUtab displays a graph that represents the overallsystem CPU usage and Norton-specific CPU usage.When you click at any point on the CPU graph andmemory graph, Norton AntiVirus displays a list ofthe processes that consume maximum resources atthat point. It also displays the percentage of usagefor each process. You can click a process that isavailable in the list to get more information about theprocess in the File Insight window. The Memorytab displays a graph that represents overall memoryusage and Norton-specific memory usage. You canselect any of the Zoom options to obtain magnifiedview or historical data of the graphs.

1 To view the details of Norton-specific jobs that arecurrently running in the background.

64Monitoring your system's performanceAbout System Insight

TheNorton Taskswindow provides the details suchas the timestamp, the duration, and the status of thebackground jobs. The details also include the typeof power the job needs to run and if a job ran duringidle time. You can select different power sources forthe background jobs. You can also start or stop abackground job at any time.

1 To view the details of the Files of Interest.The Norton Insight window provides details on thetrust level, prevalence, resource usage, and stabilityratings for the Files of Interest.

You can use the Performance Monitoring option tomonitor the performance of your computer. To accessthe Performance Monitoring option, go to the NortonAntiVirus main window, click Settings > General >Performance Monitoring > Performance Monitoring.

Accessing the Performance windowSystem Insight provides you a centralized location whereyou can view and monitor your system activities. SystemInsight displays such information in the Performancewindow. You can access the Performance window toview details about the important system activities, CPUusage and memory usage, and Norton-specificbackground jobs. You can also view Norton Insightdetails and defragment your boot volume.

To access the Performance window

4 In the Norton AntiVirus main window, clickPerformance.

About monitoring system activitiesSystem Insight provides information about the importantsystem activities that you performed or that occurredover a period of the last three months. System Insightdisplays the information in the Performance window.The Events graph at the top of thePerformancewindowdisplays each activity as icon or stripe. The description


for each icon or stripe appears at the bottom of thegraph. You can use the tabs at the top of the graph toobtain details for the current month and for the last twomonths. The activities include:

Provides the details about theinstallation activities that youperformed on your system overa period of the last threemonths.

The details include theapplication that you installed,the date on which you installedthe application, and the totalnumber of installations on thatdate.

Installs

Provides the details about theapplication-download activitiesthat you performed on yoursystem over a period of the lastthree months.

The details include the date onwhich you downloaded a fileand the total number ofdownloads on that date. Youcan click the file name link toview additional details about thedownloaded file such as theDownload Insight report, filename, reputation level, andrecommended action.

Downloads

Indicates the optimizationactivities that you performed onyour system over a period of thelast three months.

Optimized


Provides the details about thethreat detection activities thatNorton AntiVirus performed onyour system over a period of thelast three months.

The details include the date onwhich Norton AntiVirus detecteda threat and the total number ofthreats that Norton AntiVirusdetected on that date. The ViewDetails link provides additionaldetails about the risk such asthe risk impact and the origin ofthe risk. The details also includethe action that a threat hasperformed on your system andthe action that Symantecrecommends you to resolve thethreat.

Detections

Provides the details about theperformance alerts that NortonAntiVirus displayed over aperiod of the last three months.

The details include themonitored date and the numberof performance alertsgenerated. The View Detailslink provides additional detailsabout performance-relatedactivities, program name,program location, and systemresources utilization.

Alerts


Provides the details aboutQuick Scans that NortonAntiVirus performed on yoursystem over a period of the lastthree months.

The details include the date onwhich a Quick Scan wasperformed and the number ofQuick Scans that wereperformed on that date. TheView Details link providesadditional details such as thescan time, total items scanned,total risks detected, total risksresolved, and recommendedaction.

Quick Scans

Viewing details of your system activities

System Insight lets you view details of the systemactivities that you performed or that occurred over thelast three months in the Performance window. Theactivities include application installations, applicationdownloads, disk optimizations, threat detections,performance alerts, or Quick Scans.

You can use the tabs at the top of the Events graph toobtain details for the current month and for the last twomonths. The Events graph at the top of thePerformance window displays each activity as icon orstripe. The description for each icon or stripe appearsat the bottom of the graph. The pop-up that appearswhen you move the mouse pointer over an icon providesyou the details about the activity. The details includethe date on which an activity was performed and thenumber of such activities that you performed on thatdate. The View Details link provides additional detailsof the activity in the Security History window.


To view details of your system activities


2 In the Performancewindow, at the top of the Eventsgraph, click the tab for a month to view the details.

3 In the Events graph, move the mouse pointer overthe icon or the stripe for an activity.

4 In the pop-up that appears, view the details of theactivity.

5 If the View Details option appears in the pop-up,click View Details to view additional details in theSecurity History window.

About performance alertingNorton AntiVirus monitors your system performance. Ifit detects an increased usage of system resources byany program or process, it notifies you with performancealerts. Performance alerting works only when thePerformance Monitoring option and PerformanceAlerting option are turned on.

Performance alerting notifies you with information aboutthe program name and resources that the program usesexcessively. The Details & Settings link in theperformance notification alert lets you view additionaldetails about the resource consumption by the program.The File Insight window opens and displays thereputation details of the file, the origin of the file, theprocess ID, and the complete resource usage list of theprogram. From the File Insightwindow, you can chooseto exclude the program from being monitored. You canuse the Settings option in the File Insight window toturn off the Performance Alerting option.

w Performance alerts are not displayed when yourcomputer is idle or in Silent Mode.

For each system resource, such as CPU, memory, andhard disk, there is a resource consumption thresholddefined. When the resource consumption of a program


exceeds the defined threshold limit, Norton AntiVirusalerts you with a performance alert.

You can use the Resource Threshold Profile forAlerting option to configure the threshold limit. Toaccess the Resource Threshold Profile for Alertingoption, go to the Norton AntiVirus main window, andthen click Settings > General > PerformanceMonitoring >Resource Threshold Profile for Alerting.

You can use theUse LowResource Profile OnBatteryPower option to let Norton AntiVirus automaticallychange the resource threshold profile to low when yourcomputer runs on battery power.

You can useAlert for High usage of option to configureNorton AntiVirus to alert for high usage of CPU, memory,disk, and handles.

In addition, you can add programs to the ProgramExclusions list using the Program Exclusions option.When you add a program to the Program Exclusionslist, Norton AntiVirus does not alert you when theprogram exceeds the defined resource consumptionthreshold limit.

You can view all the performance-related logs underthePerformance Alert category in theSecurity Historywindow.

Configuring performance alerts

You can use thePerformanceAlerting option to receiveperformance alerts when there is an increased usageof system resources by any program or process.

You can use the following options to configureperformance alerts:

Turns off performance alerts.

Select this option if you donot want Norton AntiVirus tonotify you with performancealerts.

Off


Turns on performance alerts.

Select this option if you wantNorton AntiVirus to notifyyou with performance alertswhen a program or processexceeds the threshold limitof the system resourceusage.

By default, the PerformanceAlerting option is turned on.

On

Monitors and records thesystem resource usage.

Select this option if you wantNorton AntiVirus to onlymonitor the system resourceusage of every program orprocess running on yourcomputer.

When a program or processexceeds the threshold limitof the system resourceusage, Norton AntiVirusrecords these details in theSecurity History window.You can view the details thatare related to performancealerts under PerformanceAlert category in theSecurity History window.

Log Only

To configure performance alerts

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Performance Monitoring.


4 Under Performance Monitoring, in thePerformance Alerting row, do one of the following:1 To turn off performance alerts, move the

Performance Alerting switch to theOff position.1 To turn on performance alerts, move the

Performance Alerting switch to theOn position.1 To suppress the performance alerts, move the

Performance Alerting switch to the Log Onlyposition.

5 Under Alert for High Usage of, do one of thefollowing:1 If you want Norton AntiVirus to monitor the CPU

usage, move the CPU switch to the left to the Onposition.

1 If you want Norton AntiVirus to monitor thememory usage, move the Memory switch to theleft to the On position.

1 If you want Norton AntiVirus to monitor the diskusage, move the Disk switch to the left to the Onposition.

1 If you want Norton AntiVirus to monitor the handlecount, move the Handles switch to the left to theOn position. By default, this option is turned off.

6 Click Apply, and then click OK.

Configuring the resource threshold profile

The threshold limit for the system resources determinesat which point Norton AntiVirus should notify you withperformance alerts. When a specific program exceedsthe threshold limit of using your system resources,Norton AntiVirus notifies you with a performance alert.

To configure the resource threshold profile

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Performance Monitoring.


4 Under Performance Monitoring, in the ResourceThreshold Profile for Alerting row, select one ofthe following options:

Configures a low thresholdlimit for alerting.

Symantec recommends youto select this option whenyour computer runs onbattery power.

Low

Configures a mediumthreshold limit for alerting.

By default, the threshold limitis set to medium.

Medium

Configures a high thresholdlimit for alerting.

Symantec recommends youto select this option whenyour computer runs tasksthat require high resource.

High

5 Click Apply and then click OK.

Turning off or turning on the Use Low Resource Profile OnBattery Power option

When your computer runs on battery power, it isimportant that all active software programs consumeminimum resource usage. By reducing resource usage,your computer gains longer battery life and becomesmore energy efficient.

You can configure a low threshold profile and ensurethat all programs consume minimum resource usage.When the resource usage of a program or a processexceeds the low threshold limit, Norton AntiVirus notifiesyou with a performance alert. You can choose to close


the program or the process manually and free theresource.

If the Use Low Resource Profile On Battery Poweroption is turned on, Norton AntiVirus automaticallychanges the threshold profile to low when your computerruns on battery power. By default, this option is turnedon.

w Symantec recommends that you keep the Use LowResource Profile On Battery Power option turned on.

To turn off the Use Low Resource Profile On BatteryPower option

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Performance Monitoring.4 Under Performance Monitoring, in the Use Low

Resource Profile On Battery Power row, move theOn/Off switch to the right to the Off position.


To turn on the Use Low Resource Profile On BatteryPower option

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Performance Monitoring.4 Under Performance Monitoring, in the Use Low

Resource Profile On Battery Power row, move theOn/Off switch to the left to the On position.


Excluding programs from performance alerts

Norton AntiVirus lets you exclude programs fromperformance alerts. You can add the programs thatconsume high CPU, memory, or disk usage to theProgram Exclusions list. When you add a program tothe Program Exclusions list, Norton AntiVirus does notalert you when the program exceeds the resourceconsumption threshold limit.


To exclude a program from performance alerts

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Performance Monitoring.4 Under Performance Monitoring, in the Program

Exclusions row, click Configure.5 In the Program Exclusions window, click Add.6 In the Select a program dialog box, browse to the

executable file for the program that you want to add.7 Click Open.8 In the Program Exclusions window, click Apply.9 Click OK.10 In the Settings window, click Apply.11 Click OK.

Removing programs from Program Exclusions

The Program Exclusionswindow lists all the programsthat are excluded from performance alerts. If you want,you can remove any of the programs that you alreadyadded to the Program Exclusions window. When youremove a program, the program appears in theperformance alert the next time it crosses the definedthreshold limit for resource consumption.

To remove a program from Program Exclusions

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Performance Monitoring.4 Under Performance Monitoring, in the Program

Exclusions row, click Configure.5 In the Program Exclusions window, select the

program that you want to delete, and then clickRemove.To remove all the programs available in the ProgramExclusions window, click Remove All.

6 In the Program Exclusions window, click Apply.7 Click OK.



About CPU graph and memory graphNorton AntiVirus monitors the overall system CPU usageand memory usage and the Norton-specific CPU usageand memory usage. Norton AntiVirus displays the detailsin the CPU graph and the memory graph. The CPUgraph and memory graph are real-time graphs of CPUutilization and memory utilization.

The graphs display a performance time for the last 90minutes or for the duration since you started yourcomputer. The graphs update the information at aninterval of every 15 seconds. The graphs progress fromright to left, and the most recent data appear on the farright of the graph. The blue pattern in the graphs depictsthe overall system usage, and the yellow pattern depictsthe Norton-specific usage. The gray blocks that arelabeled as Idle indicate the idle period of your computer.The gray blocks include the period when your computeris in shutdown, sleep, or log out state.

The graphs show a default performance time of 90minutes. However, you can use the Zoom options todefine a region of the graph that you are interested toview. You can select a Zoom option to obtain magnifiedview or historical data of the graphs. For example, if youselect the 10min option, Norton AntiVirus displays themagnified view of CPU graph or memory graph for thelast 10 minutes. If you select the 1D option, NortonAntiVirus displays a historical data of the last one day.

When you click at any point on the CPU graph ormemory graph, Norton AntiVirus displays a list of theprocesses that consume maximum resources at thatpoint. It also displays the percentage of usage for eachprocess. You can click a process that is available in thelist to get more information in the File Insight window.

The File Insightwindow provides information about theprocess such as:


1 The file name, version number, digital signature, thedate on which the process was installed.

1 The date on which the process was last used andwhether it is a startup file.

1 The stability details.1 The confidence level.1 The resource usage details.1 The actions that the process performs on your

system.

In addition, the File Insight window displays the CPUgraph and the resource usage details for the runningprocesses. The graph shows the breakdown of overallsystem CPU usage and the CPU usage by the process.

Viewing the CPU graph and memory graph

Norton AntiVirus monitors the overall system CPU usageand memory usage and the Norton-specific CPU usageand memory usage. The CPU tab and the Memory tabat the top of the Performance graph display the CPUgraph and the memory graph respectively.

The Zoom options provide you the magnified view ofthe CPU graph and memory graph. For example, if youselect the 10min option, Norton AntiVirus displays themagnified view of CPU graph or memory graph for thelast 10 minutes. If you select the 1W option, NortonAntiVirus displays the CPU graph and memory graphfor the last one week.

w By default, the graphs display performance time for thelast 90 minutes.

To view CPU graph and memory graph



2 In the Performancewindow, do one of the following:1 To view the CPU graph, click the CPU tab.1 To view the memory graph, click theMemory tab.1 To magnify or shrink the graph, click 10min,

30min, 1D, 1W, or 1M next to the Zoom option.

Obtaining historical data of your CPU and memory usage

The Zoom options also provide you the historical dataof the CPU graph and memory graph. For example, ifyou select the 1D option, Norton AntiVirus displays thedata of CPU graph or memory graph for the last oneday.

To view historical data of your CPU or memory usage


2 In the Performancewindow, do one of the following:1 To view the CPU graph, click the CPU tab.1 To view the memory graph, click theMemory tab.

3 Do one of the following:1 To obtain historical data for the last one day, click

1D.1 To obtain historical data for the last one week,

click 1W.1 To obtain historical data for the last one month,

click 1M.

Identifying resource-consuming processes

You can click at any point on the CPU graph or memorygraph to obtain a list of top three processes thatconsume maximum resources of your computer at thatpoint. You can click a process that is available in the listto get more information about the process in the FileInsight window.


To identify resource-consuming processes


2 In the Performancewindow, do one of the following:1 To view the CPU graph, click the CPU tab.1 To view the memory graph, click theMemory tab.

3 Click at any point on the graph to obtain a list ofresource-consuming processes.

4 Click the name of a process to obtain additionalinformation about the process in the File Insightwindow.

About optimizationThe data storage space on a disk is divided into discreteunits. These units are called clusters. When files arewritten to the disk, they are broken up into cluster-sizedpieces. When all of the file pieces are located in adjacentor contiguous clusters, the file can be accessed quickly.

Your computer’s hard disk stores all of your files,applications, and the Windows operating system. Thebits of information that make up your files graduallyspread over the disk. This process is known asfragmentation. The more that you use your computer,the more fragmented the hard disk gets.

When a fragmented file is accessed, the diskperformance is slower. The performance is slowerbecause the drive head locates, loads, saves, and keepstrack of all of the fragments of the file. If free space isalso fragmented, the drive head might have to trackadequate free space to store temporary files or newlyadded files.

Optimization rearranges file fragments into adjacent orcontiguous clusters. When the drive head accesses allof the file data in one location, the file is read into thememory faster. Optimization also maximizes the usablefree space on a disk by grouping most frequently usedfiles and infrequently used files. Optimization


consolidates free space to avoid fragmenting newlyadded files. It adds extra space after major datastructures so that they can grow without immediatelybecoming fragmented again.

You can optimize your boot volume manually by usingthe Optimize option in the Performance window.

You can also configure Norton AntiVirus to defragmentyour boot volume or the local disk that contains bootvolume when your computer is idle. Norton AntiVirusautomatically schedules the optimization when it detectsthe installation of an application on your computer. Theoptimization process starts next time when yourcomputer is idle.

You can use the Idle TimeOptimizer option to optimizethe boot volume during the idle time. To access the IdleTime Optimizer option, go to the Norton AntiVirus mainwindow, and then click Settings > General > NortonTasks > Idle Time Optimizer.

Optimizing your boot volume

TheOptimize option lets you optimize your boot volumeto improve the boot time of your computer. Optimizationof your boot volume maximizes the usable free spaceby rearranging file fragments into adjacent andcontiguous clusters. When the drive head of your harddisk accesses all of the file data in one location, the fileis read into the memory faster.

When you use the Optimize option in Windows XP,Norton AntiVirus optimizes only the boot volume (forexample, C:\Windows). Therefore, it requires less timeto complete optimization. However, when you use theOptimize option in Windows Vista, Windows 7, orWindows 8, Norton AntiVirus optimizes the drive thatcontains the boot volume. Therefore, it requires moretime to complete optimization.

You can access the Optimize option at the top of thesecurity status graph in the Performance window. Youcan also optimize your boot volume using the Insight


Optimizer option in the Norton Tasks window. TheInsight Optimizer row in the background jobs list thatis available in the Norton Tasks window displays thedetails of the boot volume optimization process. Youcan view details such as timestamp, duration, and statusof the background job.

To optimize your boot volume from the Performancewindow


2 In the Performancewindow, at the top of the securitystatus graph, click Optimize.

To optimize your boot volume from the Norton Taskswindow


2 In the Performance window, click Norton Tasks.3 In the Norton Tasks window, under the Norton

Tasks column, click the play icon that appears beforeInsight Optimizer.

About the Idle Time Optimizer

Idle Time Optimizer lets you configure Norton AntiVirusto defragment your boot volume or the local disk thatcontains boot volume when your computer is idle. NortonAntiVirus automatically schedules the optimization whenit detects the installation of an application on yourcomputer and your computer is idle. If you start usingyour computer again, Norton AntiVirus stops theoptimization task, and starts optimizing the next timethat your computer is idle. This way, the background jobof optimization does not affect the performance of yourcomputer.

Optimization rearranges file fragments into adjacent orcontiguous clusters in the hard disk. It improves thecomputer performance by reading the files into thememory faster. Optimization also maximizes the usablefree space on a disk by grouping most frequently used


files and infrequently used files. In addition, itconsolidates free space to avoid fragmenting newlyadded files.

You can use the Idle TimeOptimizer option to optimizethe boot volume during the idle time. To access the IdleTime Optimizer option, go to the Norton AntiVirus mainwindow, and then click Settings > General > NortonTasks > Idle Time Optimizer.

Turning off or turning on Idle Time Optimizer

Norton AntiVirus automatically schedules theoptimization when it detects the installation of a newapplication on your computer. Norton AntiVirus runs thisoptimization only when your computer is idle.

You can use the Idle TimeOptimizer option to optimizethe boot volume during idle time. By default, this optionis turned on.

To turn off Idle Time Optimizer

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Norton Tasks.4 In the Idle Time Optimizer row, move the On/Off

switch to the right to the Off position.5 Click Apply, and then click OK.

To turn on Idle Time Optimizer

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Norton Tasks.4 In the Idle Time Optimizer row, move the On/Off

switch to the left to the On position.5 Click Apply, and then click OK.

About the Norton TasksThe Norton Tasks window provides an interface whereyou can view and monitor all Norton-specific background


tasks. Norton AntiVirus runs most of the backgroundtasks when your computer is idle. The Norton Taskswindow provides the details of the background tasksthat Norton AntiVirus performs.

The details include:1 The name of the Norton task

You can use the icon that appears before the nameof a background job to start or stop a backgroundtask. You can start or stop a background task at anytime.

1 The timestamp of the Norton taskYou can view details such as the date on which thebackground job last ran and the time. These detailshelp you decide whether to start a background taskor wait for Norton AntiVirus to run the job during idletime.

1 The duration of the Norton taskYou can view the length of time that a Norton taskran the last time. The details also help you determinethe length of time a background task takes tocomplete if you start it.

1 The background task has run during idle time or notThis detail helps you determine if a task has alreadyrun during idle time or you should run it.

1 The status of the Norton taskYou can view details about the completion of thetask.

1 The power source that the Norton Task uses.You can specify the type of power source that eachof the Norton Tasks uses. Use the Configure linkthat is available next to the power source icon toconfigure the power source for the Norton Tasks.


The Norton Tasks window lets you monitor the followingNorton-specific tasks:

Automatic LiveUpdateautomatically checks fordefinition updates andprogram updates when yourcomputer is connected to theInternet.

By default, AutomaticLiveUpdate checks forupdates every hour.

Automatic LiveUpdate

Scans your entire computerfor viruses, spyware, anddifferent securityvulnerabilities.

Full System Scan

Optimizes the boot volumeof your computer.

Insight Optimizer

Norton Community Watchprotects your computeragainst potential risks. Itcollects the informationabout new security threatsfrom your computer andsubmits the information toSymantec for analysis.Symantec assesses the datato identify the new threatsand resolves it.

Norton Community Watch


Allows the smart scanning offiles on your computer. Itimproves the performance ofNorton AntiVirus scans byletting you scan fewer fileswithout compromising thesecurity of your computer.

Norton Insight lets you checkthe reputation details of theFiles of Interest that areavailable on your computer.You can view details such assignature of the file and thedate on which the file wasinstalled. You can also viewdetails such as the trustlevel, community usage,resource usage, and thesource of the file.

Norton Insight

Pulse Updates check fordefinition updates every fiveminutes and downloads thestreamed virus definitions.Pulse Updates provide theupdates during the fullupdates, which LiveUpdatedownloads automaticallyevery few hours. Alwaysensure that the PulseUpdates option is turned on.It protects you from the latestthreats withoutcompromising your systemperformance or disruptingyour online experience.

Pulse Updates


Scans the importantlocations of your computerthat the viruses and othersecurity threats often target.

Quick Scan takes less timeto scan than a Full SystemScan because this scandoes not scan your entirecomputer.

Quick Scan

The following grayed out categories of jobs run in thebackground to improve your system performance andprotection. You can only view the last run details for thefollowing activities.

Performs backgroundmaintenance tasks relatedto licensing.

Licensing Maintenance

Performs backgroundmaintenance tasks relatedto Norton Insight. Tasksinclude maintaining detailsabout the stability and trustlevel of files in yourcomputer.

Insight Maintenance

Performs backgroundmaintenance tasks relatedto Norton AntiVirus. Tasksinclude clearing install logsand rescanning consolidatedfirewall rule.

Product Maintenance

You can also manually turn on Silent Mode for aspecified duration.


Monitoring background jobs of Norton AntiVirus

The Norton Tasks window provides the details of thebackground tasks that Norton AntiVirus performs andlets you view and monitor the background tasks. NortonAntiVirus runs most of the background tasks when yourcomputer is idle. Performing all background tasks whenyour computer is idle helps your computer to run at peakefficiency when you use your computer. However, youcan manually start or stop a task at any time. You canalso specify the Idle Time Out duration. After the IdleTimeOut duration is reached, Norton AntiVirus identifiesthe computer as idle and run the background tasks. Youcan also view the CPU graph and memory graph toobtain the performance data of your computer.

To monitor background jobs


2 In the Performance window, click Norton Tasks.3 In the Norton Tasks window, view the details of

background jobs.4 Do one of the following:

1 To run a background job, click the play icon thatappears before the name of the background job.

1 To stop a running background job, click the stopicon that appears before the name of thebackground job.

5 Click Close.

About Power Source

You can choose the power source for Norton AntiVirusto perform the Norton Tasks when the computer is idle.Norton Tasks are background tasks that Norton AntiVirusperforms when your computer is idle. Norton Tasksinclude Quick Scan, Automatic LiveUpdate, NortonCommunity Watch, Norton Insight, Full System Scan,Insight Optimizer, and Pulse Updates. Norton AntiVirusconsumes more power when it runs Norton Tasks.


By default, Norton AntiVirus performs these tasks onlywhen your computer is connected to the external power.For example, if you are in an airport, and your computeris running on battery power, Norton AntiVirus does notperform the Norton Tasks. In this way, you can extendthe battery power of your computer. However, you canchoose the power source for Norton AntiVirus to performthe Norton Tasks.

You can select one of the following options:

Allows the Norton Tasks torun when your computeruses external power.

If you choose this option,Norton AntiVirus performsthe Norton Tasks when thecomputer is idle andconnected to external power.

External

Allows the Norton Tasks torun irrespective if thecomputer uses externalpower or battery power.

If you choose this option,Norton AntiVirus performsthe Norton Tasks when thecomputer is idle. It does notconsider the type of powersource the computer uses.

External and Battery

You can configure the power source for each of theNorton Tasks.

Configuring the Power Source

You can choose the power source for Norton AntiVirusto perform the Norton Tasks when the computer is idle.Norton Tasks are background tasks that Norton AntiVirusperforms when your computer is idle.


By default, Norton AntiVirus performs these tasks onlywhen your computer is connected to the external power.You can configure the power source for each of theNorton Tasks.

To configure the power source


2 In the Performance window, in the left pane, clickNorton Tasks.

3 In the Norton Tasks window, under the PowerSource column, click the Configure link for theNorton Task that you want to configure the powersource.

4 In the Power Source window, select one of thefollowing:1 External

Allows the Norton Task to run only when yourcomputer uses external power.

1 External and BatteryAllows the Norton Task to run when the computeruses either external power or battery power.If you choose this option, Norton AntiVirusperforms the Norton Task when the computer isidle. It does not consider the type of power sourcethe computer uses.

5 Click OK.6 In the Norton Tasks window, click Close.

About Norton InsightNorton Insight allows the smart scanning of files on yourcomputer. It improves the performance of NortonAntiVirus scans by letting you scan fewer files withoutcompromising the security of your computer.


A Norton AntiVirus scan can identify threats on yourcomputer in the following ways:

At regular intervals, NortonAntiVirus obtains definitionupdates from Symantec. Theseupdates contain signatures ofknown threats. Each time whenNorton AntiVirus obtains thedefinition updates, it performsa scan of all of the files that areavailable on your computer. Itcompares the signature of thefiles against the known threatsignatures to identify threats onyour computer.

The Blacklist technique


Norton AntiVirus obtainsspecific information about theFiles of Interest and submits theinformation to Symantec duringidle time. The informationincludes things such as filename, file size, and hash key.Symantec analyzes theinformation of each File ofInterest and its unique hashvalue and provides aconfidence level to the file. TheSymantec server stores thehash value and confidence leveldetails of the Files of Interest.The server provides the detailsimmediately after you open theNorton Insight window. Eventhe slightest modification of thefile causes a change in the hashvalue and the confidence levelof the file. Typically, most Filesof Interest belong to theoperating system or knownapplications, and they neverchange. These files do notrequire repeated scanning ormonitoring. For example,Excel.exe is a file that neverchanges but you always scan itduring a normal security scan.

The Whitelist technique


Symantec assigns the following confidence levels toFiles of Interest:

Symantec analyzes the file astrusted based on the statisticalevaluation that is done on thefiles that are available within theNorton Community.

If the file has three green bars,Symantec rates the file asNorton Trusted.

The files that have three greenbars display a Norton Trustedpop-up text when you move themouse pointer over the greenbars.

Trusted

Symantec analyzes the file asgood based on the statisticalevaluation that is done on thefiles that are available within theNorton Community.

Symantec rates the trusted filesas follows:

1 If the file has two greenbars, Symantec rates the fileas Good.

1 If the file has one green bar,Symantec rates the file asFavorable.

Good

Symantec does not haveenough information about thefile to assign a trust level to thefile.

Unproven

Symantec has only a fewindications that the file is nottrusted.

Poor


The Whitelist technique that Norton Insight uses alsohelps in heuristic detection of suspicious applications.Normally, the execution behavior of well-knownapplications appears identical to the execution behaviorof unknown applications. Such behavior results in falseidentification of good applications as suspicious, andtherefore, necessitates security applications to maintaina low heuristic detection threshold. However, keepinga low detection threshold does not provide a completeheuristic protection against malicious applications.Norton AntiVirus uses the Whitelist technique that helpsmaintain a high heuristic detection threshold. It excludeswell-known applications from heuristic detection toprevent false detection of well-known applications andto ensure a high detection rate of malicious applications.

Viewing the files using Norton Insight

Norton Insight provides reputation information about theFiles of Interest that are available on your computer.Norton AntiVirus lets you view specific categories of filesbased on the option that you select in the NortonInsight window.

The drop-down list that is available in theNorton Insightwindow provides you the following options:

Lists the processes that runon your computer.

All Running Processes

Lists the Files of Interest.All Files

Lists the programs that runwhen you start yourcomputer.

Startup Items

Lists all the files andprograms that are currentlyloaded on to the programmemory space.

All Loaded Modules


Lists the programs thatconsume maximumresources of your computer.

Norton AntiVirus displays alist of top 10 resources thathighly affect the performanceof your computer.

Highest Performance Impact

Lists the files that have themaximum community usage.

Highest Community Usage

Lists the Files of Interest thatyou manually trusted in theFile Insight window.

This category does not listthe files that do not belongto the File of Interest even ifyou manually trust the files.

You can also remove theuser trust from all of the Filesof Interest that you manuallytrusted. You can use theClear All User Trust optionnext to the drop-down list toremove the user trust.

User Trusted Files

Lists the files that are notNorton Trusted.

You can manually trust allthe files that are not trustedby clicking the Trust All Filesoption next to the drop-downlist.

Untrusted Files

You can view file details such as file name, trust level,community usage, resource usage, and the stabilityrating. There may be instances when the trust level ofa file has changed or a process running might havestopped running. You can refresh the Norton Insight


window to update the file list and file details. Thecoverage meter provides a graphical representation ofthe percentage of the Norton Trusted Files and the totalFiles of Interest. The higher the percentage, the lessertime the scan takes.

To view the files using Norton Insight


2 In the Computer Protection pane, click NortonInsight.

3 In the Norton Insight window, select an option fromthe Show drop-down list to view a category of files.You may need to scroll the window to view all thefiles that are listed in the details area.

4 Click Close.

To refresh the list of files

4 In the Norton Insight window, at the top of the fileicon, click the refresh icon.

Checking the trust level of a file

Norton Insight lets you check the reputation details ofthe Files of Interest that are available on your computer.You can view details such as signature of the file andthe date on which the file was installed. You can alsoview details such as the trust level, stability details,community usage, resource usage, and the source ofthe file. You can use the Locate option to find thelocation of the file on your computer. When youright-click a file that is available on your computer, theshortcut menu displays Norton AntiVirus option andthen Norton File Insight option. You can use theoptions to check the details of a File of Interest.

w Norton AntiVirus displays theNorton File Insight optiononly when you right-click a File of Interest. In WindowsSafe mode, you cannot access this option for any file.Norton AntiVirus also categorizes any file for which youopen the File Insight window to view details as a Fileof Interest.


The Symantec server stores the hash value and trustlevel details of the File of Interest. The server providesthe file details immediately after you open the NortonInsightwindow. However, you can use theCheck TrustNow option in the File Insight window to update thetrust value of a file. You can also manually trust anywell-known files. You can change the trust level of anyfile to User Trusted other than the files that are NortonTrusted.

You can determine the resource usage of a file that isavailable on your computer. The File Insight windowdisplays the CPU graph and the system resource usagedetails for the running processes. The graph shows thebreakdown of overall system CPU usage and the CPUusage or memory usage by the process.

To check the trust level of a file


2 In the window that appears, in the ComputerProtection pane, click Norton Insight.

3 In the Norton Insight window, click a file for whichyou want to check the details.

4 In the File Insight window, view the details of thefile.

5 In the File Insight window, click Close.

To check the trust level of a specific file


2 In the window that appears, in the ComputerProtection pane, click Norton Insight.

3 In the Norton Insight window, click Check aSpecific File.

4 Browse to the location of the file for which you wantto check the details.

5 Select the file, and then click Open.6 In the File Insight window, view the details of the

file.


7 In the File Insight window, click Close.

To find the location of the file

4 In the File Insight window, click Locate.

To refresh the trust level of the file

4 In the File Insight window, in the Details tab, clickCheck Trust Now.

To manually trust the file

4 In the File Insight window, in the Details tab, clickTrust Now.You can manually trust the files that are poor,unproven, or not Norton trusted.

To determine the resource usage of a running process

1 In the File Insight window, in the left pane, clickActivity.

2 In the Show drop-down list, do one of the following:1 Select Performance to view the performance

graph of the process.1 Select Performance Alert to view the

performance alert-related details of the process.1 Select Network to view the network activities of

the process.1 Select Run Key change to include registry

changes.

About Monthly ReportMonthly Report lets you view a summary of what NortonAntiVirus has done for you. Norton AntiVirus displaysthe monthly report every 30 days after you install yourproduct. After 30 days of installation, Norton AntiVirusdisplays the Monthly Report automatically. If you do notwant Norton AntiVirus to display the Monthly Reportautomatically, you can select the Do not displaymonthly reports automatically option in the NortonMonthly Report window.


To turn on the Monthly Report option, go to the NortonAntiVirus main window, and then click Settings >General > Other Settings > Monthly Report > On.The Norton Monthly Report window displays the Tipof the month to recommend some of the product'sfeatures and services.

When your product expires, you cannot open MonthlyReport.

Norton AntiVirus provides reports based on the followingcategories:

Lets you view the details of thevarious attacks your computeris protected from.

For example, you can view thetotal number of viruses andspyware from which you areprotected.

Computer

Lets you view the various typesof Internet attacks from whichyou are protected.

For example, you can view thetotal number of intrusionattempts that are blocked.

Network

Monthly Report lets you view the latest news on Internetsecurity and also provides information on how to staysafe while you are online. You can click Read More inthe Norton Monthly Report window to view moreinformation on how to stay safe online.

Viewing the Monthly Report

The Monthly Report provides you with the statistics thatare up to date. At a glance, you can see what NortonAntiVirus has done for you since installation.


To view the Monthly Report

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Other Settings.4 In the Monthly Report row, click View Report.5 View the report and close the window.



1 About maintaining protection

1 About the Norton AntiVirus scans

About maintaining protectionAfter you have installed your product and runLiveUpdate, you have complete protection from virusesand other security risks. However, new security risksare a constant threat. Security risks can spread whenyou start your computer from an infected disk or whenyou run an infected program. You can do several thingsto avoid security risks.

Practicing regular file maintenance and keeping yoursecurity protection up to date helps in protecting yourcomputer.

To avoid security risks:1 Stay informed about the latest viruses and other

security risks by logging in to the Symantec SecurityResponse website at the following URL:http://securityresponse.symantec.comThe website includes extensive, frequently updatedinformation on viruses and automatic virus protection.

1 Keep Automatic LiveUpdate turned on at all timesto continually receive definition updates.

3Protecting yourfiles and data

http://securityresponse.symantec.com

1 Run LiveUpdate regularly to receive new programupdates.

1 Keep Auto-Protect turned on at all times to preventviruses from infecting your computer.

1 Watch for email messages from unknown senders.Do not open attachments from these senders.

1 Keep Email Protection turned on to avoid sendingor receiving infected email attachments.

1 Keep all recommended maximum protection settingsturned on.

1 Keep the default options turned on at all times.

You should be always prepared in case a virus infectsyour computer.

Ensuring that protection settings are turned onNorton AntiVirus is configured to provide your computerwith complete protection against viruses.

In addition, Norton AntiVirus protects your computeragainst spyware, adware, and other security risks.

The default settings provide complete protection for yourcomputer. However, you should ensure that yourprotection features are turned on for maximumprotection.

To ensure that protection settings are turned on


101Protecting your files and dataAbout maintaining protection

2 In the Settings window, in the Computer tab, movethe On/Off switch to the left to the On position forthe following settings:

Computer Scan providesthe following options:

Computer Scan

1 Compressed FilesScan

1 Rootkits and StealthItems Scan

1 Network Drives Scan

Real Time Protectionprovides the followingoptions:

Real Time Protection

1 Auto-Protect1 Removable Media

Scan1 SONAR Protection

Updates provides thefollowing options:

Updates

1 AutomaticLiveUpdate

1 Pulse Updates1 Apply update only on

reboot

3 In the Settings window, click the Network tab.4 In the Intrusion Prevention section, in the Intrusion

Prevention row, move the On/Off switch to the leftto the On position.

102Protecting your files and dataAbout maintaining protection

5 In theMessage Protection section, move theOn/Offswitch to the left to the On position, click Configure,and check all options for the following features:

Email Antivirus Scan providesthe following options:

Email Antivirus Scan

1 Scan incoming emailmessages

1 Scan outgoing emailmessages

1 Scan outgoingmessages forsuspected worms

1 Protect against timeouts1 Display progress indicator

You should configure any newinstant messenger programsthat you installed after youinstalled Norton AntiVirus.

Instant Messenger Scan

1 Select the instantmessenger clients that youwant to protect.

6 In the Settings window, click the General tab.7 In the left pane, click Other Settings.8 In the Insight Protection row, move the On/Off


About the Norton AntiVirus scansNorton AntiVirus scans secure your computer from alltypes of viruses and unknown threats using the latestvirus definitions. It also scans all the Internet activitiesthat are performed on your computer to protect yourcomputer from the Internet-based threats that exploitsoftware vulnerabilities.

103Protecting your files and dataAbout the Norton AntiVirus scans

Norton AntiVirus automatically performs different typesof scans to secure your computer from latest threats. Italso lets you run different types of scans manually tosecure your computer.

By using Norton AntiVirus, you can run the followingtypes of scans:

Computer Scan uses the latestvirus definitions that areavailable locally in thecomputer.

If you suspect that yourcomputer is infected, you canrun three types of computerscans manually to prevent virusinfections on your computer.The three types of scans thatare available under ComputerScan are Quick Scan, FullSystemScan, and CustomScan.

Computer Scan


Insight Network Scan uses thevirus definitions that areavailable locally and hosted inthe Cloud. InsightNetworkScandetects the files that aresuspicious or vulnerable onyour computer using thereputation-based threatdetection. Norton AntiVirusperforms an Insight NetworkScan only when the InsightProtection option is turned on.By default, the InsightProtection option is turned on.

To turn on the InsightProtection option, go to theNorton AntiVirus main window,and then click Settings >General > Other Settings >Insight Protection > On.

Insight Network Scan

Scan Facebook Wall lets youscan the links and URLs thatare available on your Facebookprofile.

When you click the ScanFacebook Wall option, NortonAntiVirus takes you to theFacebook login webpage. Afteryou log in to your Facebookprofile, Norton Safe Webprompts for your permission toinclude Norton Safe Web appand access your Facebook wall.You can use the Go to Appoption to include Norton SafeWeb app in your Facebook.

Scan Facebook Wall


Norton AntiVirus keeps your computer secure from latestthreats by automatically running Full System Scan whenyour computer is in the idle state.

Norton AntiVirus provides options to configure NortonAntiVirus scans. The computer settings and some ofthe options in the network settings let you configure howyou want Norton AntiVirus to scan your computer forviruses and other security threats. You can click theSettings link available in the Norton AntiVirus mainwindow and view the options that are available underthe Computer tab and Network tab.

Accessing Norton AntiVirus scansYou can use Norton AntiVirus scans to secure yourcomputer from all types of viruses and unknown threats.

You can access Full System Scan and custom scansfrom the Norton AntiVirus main window. You can accessQuick Scan from the Norton AntiVirus main window orthe Norton AntiVirus icon on the taskbar.

You can also scan any particular folder using the contextscan feature. The context menu scan is available whenyou right-click the folder that you want to scan.

If the Insight Protection option is turned on, NortonAntiVirus performs a traditional Quick Scan and anInsight Network Scan simultaneously. When youright-click a file and use the Scan Now option, NortonAntiVirus runs Insight Network Scan along withtraditional Quick Scan. You can use this command toscan a file using both the local definitions and thedefinitions that are hosted in the Cloud.

To access the scan from the Norton AntiVirus mainwindow

1 In the Norton AntiVirus main window, click ScanNow.


2 In the window that appears, do one of the following:1 In the Computer Scan pane, click the scan that

you want to run.1 Click Repair Tool to scan your computer using

Norton Power Eraser.1 Click Scan Facebook Wall to scan the links that

are available on your Facebook wall.

To access the scan from the notification area

4 In the notification area on the taskbar, right-click theNorton AntiVirus icon, and then click Run QuickScan.By default, Insight Protection option is turned on.In this case, Norton AntiVirus performs an InsightNetwork Quick Scan along with a traditional QuickScan.

To scan a particular file or folder

4 Right-click the file or folder, select Norton AntiVirusin the short-cut menu, and then click Norton AntiVirus> Scan Now.

About Computer ScanNorton AntiVirus automatically downloads latest virusdefinition regularly and secures your computer from alltypes of viruses and unknown threats. When NortonAntiVirus performs a Computer Scan, it uses the latestvirus definitions that Symantec provides.

The threat detections that are based on the localdefinition are specified with a specific name. Forexample, if a Trojan horse is detected, the scan resultsof the Computer Scan displays the threat as Trojan.Foo.You can click the Scan Now option available in theNorton AntiVirus main window to access the differenttypes of computer scans.

If you suspect that your computer is infected, you canrun three types of computer scans manually to preventvirus infections on your computer.


You can run the following types of computer scans:

Scans the important locationsof your computer that theviruses and other securitythreats often target.

Quick Scan takes less time toscan than a Full System Scanbecause this scan does notscan your entire computer.

Quick Scan

Scans your computer for alltypes of viruses and securitythreats.

Full System Scan performs adeep scan of your computer toremove viruses and othersecurity threats. It checks allboot records, files, and runningprocesses to which the user hasaccess. Consequently, whenyou run a Full System Scan withadministrator privileges, it scansmore files than when you run itwithout administrator privileges.

Norton AntiVirus automaticallyruns a Full System Scan whenyour computer is in idle state.

w Full System Scan scansall the local drives, mappednetwork drives, and removabledrives except floppy drives. Youcan also minimize and run aFull System Scan in thebackground.

Full System Scan

Scans a specific file, folder,drive, or removable drive thatyou choose.

Custom Scan


Computer Scan provides details about the scanneditems. You can view the details such as total number offiles scanned, security risks detected, security risksresolved, and the total items that require attention. Italso provides you the different ways to resolve any itemsthat were not automatically resolved during the scan.You can also view the severity of the risk, the name ofthe risk, and the status of the risk about the resolveditems.

Running a Full System Scan

Full System Scan performs a deep scan of the systemto remove viruses and other security threats. It checksall boot records, files, and running processes to whichthe user has access. Consequently, when you run aFull System Scanwith administrator privileges, it scansmore files than when you run it without administratorprivileges.

w You can also minimize and run a Full System Scan inthe background.

To run a Full System Scan


2 In the Computer Scan pane, click Full SystemScan.You can use the following options to suspend a FullSystem Scan:

Suspends a Full System Scantemporarily.

Click Resume to continue thescan.

Pause

Terminates a Full System Scan.

Click Yes to confirm.

Stop


3 On the Results Summary window, do one of thefollowing:1 If no items require attention, click Finish.1 If any items require attention, review the risks on

the Threats Detected window.

Running a Quick Scan

Quick Scan is a fast scan of the areas of your computerthat the viruses and other security risks often target.Because this scan does not scan your entire computer,it takes less time to run than a Full System Scan.

When the Insight Protection option is turned on, NortonAntiVirus performs a traditional Quick Scan and anInsight Network Quick Scan simultaneously. By default,the Insight Protection option is turned on.

To run a Quick Scan


2 In the Computer Scan pane, click Quick Scan.You can use the following options to suspend aQuick Scan:

Suspends a Quick Scantemporarily.


Pause

Terminates a Quick Scan.


Stop

3 On the Results Summary window, do one of thefollowing:1 If no items require attention, click Finish.1 If any items require attention, review the risks on



Scanning selected drives, folders, or files

Occasionally, you might want to scan a particular file,removable drives, any of your computer's drives, or anyfolders or files on your computer. For example, whenyou work with removable media and suspect a virus,you can scan that particular disk. Also, if you havereceived a compressed file in an email message andyou suspect a virus, you can scan that individualelement.

To scan individual elements


2 In the Computer Scan pane, click Custom Scan.3 In the Scans window, do one of the following:

1 To scan specific drives, click Run next to DriveScan, select the drives that you want to scan,and then click Scan.

1 To scan specific folders, click Run next to FolderScan, select the folders that you want to scan,and then click Scan.

1 To scan specific files, clickRun next to File Scan,select the files that you want to scan, and thenclick Add.You can also press Ctrl, and select multiple filesto scan.You can use the following options to suspend ascan:

Suspends a custom scantemporarily.


Pause

Terminates the scan.


Stop


4 In the Results Summary window, do one of thefollowing:1 If no items require attention, click Finish.1 If any items require attention, review them on the

Threats Detected window.

About the Results Summary window

Norton AntiVirus displays theResult Summarywindowwhen you run a manual scan. At the end of a scan, theResults Summary window provides the summary ofthe scan results.

If your most recent scan was a Quick Scan, this windowshows the results of a fast scan of the areas of yourcomputer. Viruses, spyware, and other risks often targetthese areas.

If your most recent scan was a Full System Scan, thiswindow shows the results of a comprehensive scan ofyour entire computer.

The Result Summary window displays the followinginformation:1 Total items scanned1 Total security risks detected1 Total security risks resolved1 Total items that require your attention

About the Threats Detected window

Norton AntiVirus displays the Threats Detectedwindowwhen it detects threats. At the end of a scan, the ThreatsDetectedwindow provides you different ways to resolveany items that were not automatically resolved duringthe scan.

The Threats Detectedwindow provides the informationsuch as the severity of the risk, the name of the risk,and the status of the risk. It also provides the action thatyou can take to resolve the item. The Threats Detectedwindow provides you the different options such as Fix,


Manual Fix, Exclude,Get Help, andRescan to resolvethe item.

It also provides the Ignore option only once during thefirst-time detection of low-risk items.

Ignore option is available once until you do not changethe default settings for the Low Risks option underComputer Scan.

The options in the Threats Detectedwindow vary basedon the types of files that Norton AntiVirus identified asinfected during the scan.

About custom scans

You can create a custom scan if you regularly scan aparticular segment of your computer. This custom scanlets you scan the segment frequently without having tospecify it every time. You can also schedule the customscan to run automatically on specific dates and timesor at periodic intervals. You can schedule a scanaccording to your preferences. If the scheduled scanbegins when you use your computer, you can run thescan in the background instead of stopping your work.

You can delete the scan when it is no longer necessary.For example, if you work on a project for which you needto swap files frequently with others. In this case, youmight want to create a folder into which you copy andscan those files before using them. When the project isdone, you can delete the custom scan for that folder.

Creating a custom scan

Instead of running the default scans that are listed inthe Scans pane, you can create your own scans thatmeet your specific requirements. For example, you cancreate a scan that checks a folder in which you store allthe downloaded files.

You can create a custom scan in the Scans window.


When you create custom scans, you can also schedulethem to run automatically on specific dates and timesor at periodic intervals.

To create a custom scan


2 In the Computer Scan pane, click Custom Scan.3 In the Scans window, click Create Scan.4 In the New Scan window, in the Scan Name box,

type a name for the scan.You cannot specify a scan name that is already inuse.

5 On the Scan Items tab, add the items that you wantto scan. See “Selecting the scan items” on page 114.

6 On the Scan Schedule tab, set the frequency andtime at which you want to perform the scan. See“Scheduling a scan” on page 118.

7 On the ScanOptions tab, configure the scan optionsas required. See “Configuring the scan options”on page 115.

8 Click Save.

Selecting the scan items

When you configure a custom scan, you must selectthe items that you want to include in the scan. You caninclude individual files, folders, or drives. You can includemultiple drives, folders, and files to add to the scan. Youcan also exclude items from the scan.

w When you select a drive, all the items in the driveincluding the files and folders are automatically addedto the scan. When you select a folder, all of the files infolder are added to the scan.

To select the scan items


2 In the Computer Scan pane, click Custom Scan.


3 In the Scans window, do one of the following:1 To add items for a new scan, click Create Scan.

You must provide a name for the scan in the ScanName box.

1 To add items for an existing scan, in the EditScan column, click the edit icon for the scan thatyou want to modify.

4 In the window that appears, on the Scan Items tab,do the following:1 To add drives, click Add Drives, in the Scan

Drives dialog box, select the drives to bescanned, and click Add.

1 To add folders, click Add Folders, in the ScanFolders dialog box, select the folders to bescanned, and click Add.

1 To add files, click Add Files, in the Files to Scandialog box, select the files to be scanned, andthen click Add.

If you need to remove an item from the list, selectthe item, and then click Remove.

5 Click Next.6 In the Scan Schedule tab, select the scan schedule

as required, and then click Next.7 In the Scan Options tab, click Save.

Configuring the scan options

Norton AntiVirus lets you configure scan options foreach scan that you create. By default, the scan optionsreflect the current Computer Scan settings in theSettings window. The changes that you make areapplicable to the current scan only. Any change that ismade to the Computer Scan settings in the Settingswindow does not affect the scan options settings for thecurrent scan.

In addition to the custom scans that you create, you canconfigure the scan options for the default scans. You


can configure scan options for Full System Scan, QuickScan, Drive Scan, Folder Scan, and File Scan.

To configure the scan options


2 In the Computer Scan pane, click Custom Scan.3 In the Scans window, in the Edit Scan column, click

the edit icon next to the scan that you want toschedule.

4 In the Edit Scan window, on the Scan Options tab,configure the scan options as required.

5 Click Save.

Editing a custom scan

You can edit a custom scan that you created. You caninclude additional files or folders to the scan or removethe files and folders that you do not want to scan. Youcan also change the name of the scan.

You can edit a custom scan in the Scans window.

To edit a custom scan



the edit icon next to the custom scan that you wantto modify.

4 In the Edit Scan window, on the Scan Items tab,select the items that you want to scan. See “Selectingthe scan items” on page 114.

5 On the Scan Schedule tab, set the frequency andtime at which you want to perform the scan. See“Scheduling a scan” on page 118.

6 On the ScanOptions tab, configure the scan optionsas required. See “Configuring the scan options”on page 115.

7 Click Save.


Running a custom scan

When you run a custom scan, you do not have toredefine what you want to scan.

You can run a custom scan from the Scans window.

To run a custom scan


2 In the Computer Scan pane, click Custom Scan.3 In the Scans window, click Run next to the custom

scan that you want to run.You can use the following options to suspend acustom scan:

Suspends a custom scantemporarily.


Pause

Terminates a custom scan.


Stop

4 In the Results Summary window, do one of thefollowing:1 If no items require attention, click Finish.1 If any items require attention, review the risks on


Deleting a custom scan

You can delete custom scans that you created if theyare no longer needed.

To delete a custom scan


2 In the Computer Scan pane, click Custom Scan.


3 In the Scans window, in the Delete column, click thedelete icon next to the custom scan that you want todelete.

4 Click Yes to confirm that you want to delete the scan.

About scheduling scans

Norton AntiVirus automatically detects the idle state ofyour computer and runs a Full System Scan. However,you can schedule a Full System Scan according to yourpreferences. You can also set up a schedule for a QuickScan and custom virus scans that you create.

You can schedule scans to run automatically on specificdates and times or at periodic intervals. If the scheduledscan begins when you use your computer, you can runthe scan in the background instead of stopping yourwork. Norton AntiVirus lets you schedule the Full SystemScan, Quick Scan, and custom virus scans. However,you cannot schedule the Drive Scan, Folder Scan, andFile Scan.

You can also set up Norton AntiVirus to turn off yourcomputer or move it to sleep mode or hibernate modeautomatically when the scheduled scan is complete.

Scheduling a scan

You have complete flexibility in scheduling customscans. When you select how frequently you want a scanto run (daily, weekly, or monthly), you are presentedwith additional options. For example, you can requesta monthly scan, and then schedule it to occur on multipledays instead.

In addition to the custom scans that you create, NortonAntiVirus lets you schedule the Full System Scan andQuick Scan.

You can also schedule the scan to run in specific timeintervals (hours or days). You can schedule a customscan in the Scans window.


w Norton AntiVirus lets you select multiple dates if youschedule a monthly scan.

To schedule a custom scan



the edit icon next to the custom scan that you wantto schedule.

4 In the Edit Scan window, on the Scan Scheduletab, do one of the following:1 If you do not want to run the scan at any particular

time, but want to keep the scan options and scanitems saved, select Do not schedule this scan.

1 To run the scan at specific time intervals, selectRun at a specific time interval.

1 To run the scan at specific time every day, selectDaily.

1 To run the scan on a specific day on a week,select Weekly.

1 To run the scan on a specific day on a month,select Monthly.

These frequency options include the additionaloptions that you can use to refine the schedule. Setthe additional options as required.

5 Under Run the scan, do the following:1 To run the scan only at idle time, check Only at

idle time.1 To run the scan only when your computer is

connected with external power source, checkOnly on AC power.

1 To prevent your computer from going to a Sleepor Standby mode, check Prevent standby.


6 Under After scan completion:, select the state atwhich your computer should be after the scan iscomplete. Your options are:1 Stay On1 Turn Off1 Sleep

This option works only if you have configured thepower options in your computer using theWindows Control Panel.

1 HibernateThis option works only if you have configured thepower options in your computer using theWindows Control Panel.

7 Click Next.8 In the Scan Options tab, click Save.

Scheduling a Full System Scan

Norton AntiVirus automatically detects the idle state ofyour computer and runs a Full System Scan. Full SystemScan protects your computer against infection withoutcompromising the performance of your computer. Youcan schedule a Full System Scan on specific dates andtimes or at periodic intervals.

You can schedule a Full System Scan in the Scanswindow.

To schedule a Full System Scan



the edit icon next to Full System Scan.4 In the Edit Scan window, under When do you want

the scan to run?, set the frequency and time atwhich you want the scan to run.Most of the frequency options include the additionaloptions that you can use to refine the schedule. Setthe additional options as required.



Scheduling a Quick Scan

Quick Scan scans the important locations of yourcomputer that the viruses and other security threatsoften target. When you perform a Quick Scan, NortonAntiVirus scans only the running processes and theloaded programs. Quick Scan takes less time to scanthan a Full System Scan because this scan does notscan your entire computer.

Norton AntiVirus lets you schedule a Quick Scan. Youcan schedule a Quick Scan in the Scans window.

To schedule a Quick Scan



the edit icon next to Quick Scan.4 In the Edit Scan window, under When do you want

the scan to run?, set the frequency and time atwhich you want the scan to run.Most of the frequency options include the additionaloptions that you can use to refine the schedule. Setthe additional options as required.


Editing a scheduled scan

You can change the schedule of any scheduled customscan,Quick Scan, or Full SystemScan from theScanswindow.

To edit a scheduled scan from Norton AntiVirus Scansdialog box




the edit icon next to the scan that you want to edit.4 In the Edit Scan window, on the Scan Schedule

tab, change the schedule as required.Most of the frequency options include the additionaloptions that you can use to refine the schedule. Setthe additional options as required.


Running a scan at the command prompt

You can scan with Norton AntiVirus from the commandprompt without opening the Norton AntiVirus mainwindow. You type the path and name of the file that youwant to scan or customize the scan by adding a specificcommand. The following are some frequently usedcommands:

NAVW32 launcheshelp and terminates.

/?

Scans all drives/A

Scans the local drives/L

Enables (+) or disables(-) subfolders scanning

/S[+|-]

Enables (+) or disables(-) boot recordscanning and masterboot record scanning(for example, NAVW32C: /B+ or NAVW32 C:/B-)

/B[+|-]


Scans only the bootrecords

/BOOT

Runs a Quick Scan/QUICK

Enables (+) or disables(-) a Quick Scan

/SE[+|-]

Enables (+) or disables(-) scanning of stealthitems

/ST[+|-]

Scans the files thatmatches specified wildcard

[folder_path]\*[?]

Scans the specifieddrive, folder, or file

[drive|folder|file]

Performs Quick Scanin the background.

w Norton AntiVirusdisplays the scanswindow only when athreat is detected.

/SESCAN


To run a scan from the command prompt

1 At the command prompt, type the path in whichNorton AntiVirus is located and the executable's filename.The following examples show the syntax of a scancommand:1 "\Program Files\Norton

AntiVirus\Engine\version\NAVW32"/command_name

Where version represents the version number ofNorton AntiVirus and command_name representsthe command.

1 "\Program Files\NortonAntiVirus\Engine\version\NAVW32"[path]file_name

Where version represents the version number ofNorton AntiVirus and [path] file_name representsthe location, name, and extension of the file.

2 Press Enter.

About Insight Network scanThe Insight Network scan uses the Cloud technologywherein a remote server on the web contains the latestvirus definitions. Norton AntiVirus scans your computerfor the latest security threats. When Norton AntiVirusperforms the Insight Network scan, it uses the virusdefinitions that are available locally and in the Cloud.Norton AntiVirus provides additional protection by usingthe most recent definitions in the Cloud, apart from thedefinitions that are available locally on your computer.

Norton AntiVirus performs an Insight Network scan onlywhen the Insight Protection option is turned on. Toturn on the Insight Protection option, go to the NortonAntiVirus main window, and then click Settings >General > Other Settings > Insight Protection > On.By default, the Insight Protection option is turned on.

If the Insight Protection option is turned on, NortonAntiVirus performs a traditional scan and an Insight


Network scan simultaneously. When you right-click afile and use the Scan Now option, Insight Network Scanis run along with a traditional quick scan. The traditionalscan uses the definitions from the local system, and theInsight Network scan uses the definitions that are hostedin the Cloud.

Threat detection based on the Cloud definitions isidentical to the threat detection that is based on the localdefinitions. However, the Cloud definitions are specifiedwith additional data about the threats that it detectswhich indicates that it has been obtained from theInternet. Definitions in the Cloud provide a generic namefor the risk detected, but the local definitions provide thespecific name for the risk detected. For example, if aTrojan horse is detected, the scan results of the InsightNetwork might display Cloud.Trojan. However, the scanresults of the local definition might display Trojan.Foo.

Turning off or turning on Insight Protection

Insight Protection option lets Norton AntiVirus performan Insight Network scan on your computer

When the Insight Protection option is turned on, NortonAntiVirus performs a traditional scan and an InsightNetwork scan simultaneously. The traditional scan usesthe definitions from the local system, and the InsightNetwork scan uses the definitions that are hosted in theCloud. Norton AntiVirus performs only a traditional scanif the Insight Protection option is turned off.

Norton AntiVirus performs an Insight Network scan onlywhen the Insight Protection option is turned on. Bydefault, the Insight Protection option is turned on.

To turn off or turn on the Insight Protection

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Other Settings.


4 In the Insight Protection row, do one of thefollowing:1 To turn off Insight Protection, move the On/Off

switch to the right to the Off position.1 To turn on Insight Protection, move the On/Off


5 In the Settings window, click Apply.

About Norton Power EraserNorton Power Eraser is a powerful malware removaltool that can help you clean up the security risks thatare difficult to remove. If a program hijacked yourcomputer and you have difficulty detecting or removingit, Norton Power Eraser may remove that security riskfrom your computer. It takes on difficult to detectcrimeware known as scareware or rogueware thatcybercriminals use to trick you into unknowinglydownload threats onto your computer.

Norton Power Eraser includes detection and removalcapabilities for the security risks that impersonatelegitimate applications (fake antivirus software), oftenknown as scareware, rogueware, or scamware. The tooluses more aggressive techniques than your NortonAntiVirus product; hence there is a risk that it flagslegitimate programs for removal. You should carefullyreview the scan results before removing any files.

Scanning your computer with Norton Power Eraser

The Norton Power Eraser tool helps you clean up thesecurity risks that are difficult to remove from yourcomputer.

To scan using Norton Power Eraser


2 In the window that appears, click Repair Tool.3 In theRepair Tool pane, clickNorton Power Eraser.4 Click Ok.


About Scan Facebook WallNorton Safe Web protects your computer from maliciousURLs when you use Facebook. It scans each URL thatis available on your Facebook wall and displays theNorton rating icons for the scanned URLs.

You can also check if a URL is safe or unsafe. NortonSafe Web scans your Facebook News feed and providesyou the safety status for each of the URL. This way, youare not only protected from unsafe sites but you canalso let other Facebook users know the security statusof any website.

However, Norton Safe Web requires your permissionto scan the URLs that are available on your Facebookwall. When you install the Norton Safe Web Facebookapp, the app asks for your permission to access yourFacebook wall. You can choose to allow or denypermission to let Norton Safe Web access yourFacebook wall.

The auto-scan feature in Norton Safe Web applicationpage helps you protect your Facebook wall offline.Norton Safe Web scans the News Feed on yourFacebook wall every day and protects you frommalicious links. When Norton Safe Web detects amalicious link, it notifies you with a post on yourFacebook wall. To activate Norton Auto-Scan, movethe Auto-Scan On/Auto-Scan Off slider to the left totheAuto-Scan On position. The app asks for additionalpermission to automatically post in your wall whenmalicious links are identified.

To remove the malicious link from your Facebook wall,go to your Facebook wall and remove the malicious link.You can also click See Norton Safe Web Report toview Norton ratings and other details about this maliciouslink. When no malicious activity is detected on yourFacebook wall, Norton Safe Web posts a messagenotifying that your Facebook wall is safe. Norton SafeWeb posts this message on your Facebook wall oncein every 30 days.


If you later decide to remove Norton Safe Web from yourFacebook profile, you can use the Account Settingsoption of Facebook.

The following are the safety states that Norton Safe Webprovides after it scans the links on your Facebook wall:

Indicates that the site has bestsecurity practices.

The sites with this rating do notharm your computer and youcan visit these sites withconfidence.

Norton Secured

Indicates that the site is safe tovisit and Norton Trusted.

The sites with this rating do notharm your computer and so youcan visit this site.

Safe

Indicates that the site may havesecurity threats. Symantecrecommends you to be cautiouswhile you visit such websites.

Caution

Indicates that the site hassecurity risks.

The sites with this rating mayinstall malicious software onyour computer. Symantecrecommends that you do notvisit this site.

Warning

Indicates that Norton Safe Webhas not yet tested this site andit does not have sufficientinformation about this site.

Untested


Enabling your Facebook Wall Scan

The Norton Safe Web feature scans your Facebook walland analyzes the security levels of links that are postedin the last 24 hours. It then displays the security statusof the scanned URLs. However, Norton Safe Webrequires your permission to scan your Facebook wall.

To enable your Facebook Wall


2 In the window that appears, click Scan FacebookWall.

3 In the Scan Facebook Wall pane, click Scan MyFacebook Wall.

4 In the Facebook login webpage, log in to yourFacebook profile.

5 Give your permission for the app to access yourpublic profile, friend list, and news feed.

6 Click Auto-Scan On to let Norton Auto-Scan protectyour Facebook account.

7 Give your permission for the app to post publicly onyour behalf.

About Idle Time ScansNorton AntiVirus keeps your computer secure fromongoing threats by automatically running scans on yourcomputer by using the Idle Time Scans feature. IdleTime Scans detect the time when you do not use yourcomputer and intelligently run scans depending on thescan history of your computer.

The Idle Time Scans option is automatically turned onwhen you install Norton AntiVirus. Even though IdleTime Scans automatically run the scans, you can stillcustomize the settings of Idle Time Scans. NortonAntiVirus decides when to run Idle Time Scans,depending on your settings and a few other predefinedparameters.


The following list provides details on the settings thatyou can make and the predefined parameters:

You can set the duration afterwhich Norton AntiVirus shouldidentify your computer as idle.You can select a value (inminutes) between 1 minute and30 minutes. When you do notuse your computer for theduration that you specify,Norton AntiVirus checks for theother predefined parametersand runs Idle Time Scans.

Idle Time Out duration

Some of the predefinedparameters that NortonAntiVirus checks are CPU idletime, disk usage, and type ofelectric current you use tooperate your computer.

For example, you set the IdleTime Out duration as 10minutes and watch an onlinevideo for 11 minutes withoutany intervention. In this case,Idle Time Scans do not runbecause of the CPU-intensivetask.

Predefined parameter

w You must run your computer on alternating current (AC)power for Norton AntiVirus to run Idle Time Scans.

You can view the results of the scans in any of thefollowing locations:1 The Scan Results category in the Security History

window1 The Norton Tasks category in the Norton Tasks

window


Norton AntiVirus discontinues any Idle Time Scans thatit started during idle time if you begin to use yourcomputer again. However, it resumes the scan whenyour computer is idle again.

w You must turn off Idle Time Scans to schedule a FullSystem Scan. However, you should always keep IdleTime Scans turned on to allow Norton AntiVirus to scanyour computer when it becomes idle.

Turning off or turning on Idle Time Scans

The Idle Time Scans option is automatically turned onwhen you install Norton AntiVirus. When the Idle TimeScans option is turned on, Norton AntiVirus detects thetime when you do not use your computer. NortonAntiVirus then intelligently runs a scan, depending onthe scan history of your computer. However, there maybe times when you want to turn off Idle Time Scans.

To turn off Idle Time Scans




4 Under Run the scan, uncheck Only at idle time.5 Click Next and then click Save.

To turn on Idle Time Scans




4 Under Run the scan, uncheck Only at idle time.5 Click Next and then click Save.


Specifying Idle Time Out duration

You can set the duration after which Norton AntiVirusshould identify your computer as idle. You can select avalue (in minutes) between 1 minute and 30 minutes.When you do not use your computer for the durationthat you specify, Norton AntiVirus checks for otherpredefined parameters and runs a Full System Scan.

To specify Idle Time Out duration from the Settingswindow

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the Idle Time Out row, in the drop-down list, select

the duration that you want to specify.You might need to scroll the window to view theoption.


About SONAR ProtectionSymantec Online Network for Advanced Response(SONAR) provides real-time protection against threatsand proactively detects unknown security risks on yourcomputer. SONAR identifies emerging threats basedon the behavior of applications. SONAR identifies threatsquicker than the traditional signature-based threatdetection techniques. SONAR detects and protects youagainst malicious code even before virus definitions areavailable through LiveUpdate.

w Symantec recommends that your computer remainsconnected to Internet to get the real-time protectionagainst threats and proactively detects unknown securityrisks on your computer.

SONAR monitors your computer for malicious activitiesthrough heuristic detections.

SONAR automatically blocks and removes high-certaintythreats. Norton AntiVirus notifies you when high-certaintythreats are detected and removed. SONAR providesyou the greatest control when low-certainty threats are


detected. You can also suppress the SONARnotifications by disabling the Show SONAR BlockNotifications option.

The View Details link in the notification alert lets youview the summary of the resolved high-certainty threats.You can also view the details underResolved SecurityRisks category in the Security History window.

Turning off or turning on SONAR Protection

SONAR protects you against malicious code even beforevirus definitions are available through LiveUpdate. Bydefault, SONAR Protection is turned on to proactivelydetect unknown security risks on your computer.

When you turn off SONAR Protection, you are promptedwith a protection alert. This protection alert lets youspecify the amount of time for which you want SONARProtection to be turned off.

w When Auto-Protect is turned off, SONAR Protection isalso disabled. In this case, your computer is notprotected against emerging threats.

To turn off or turn on SONAR Protection

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, in the left pane, click Real

Time Protection.3 In the SONAR Protection row, do one of the

following:1 To turn off SONAR Protection, move the On/Off

switch to the right to the Off position.1 To turn on SONAR Protection, move the On/Off



About Real Time Exclusions

Symantec Online Network for Advanced Response(SONAR) provides real-time protection against threatsand proactively detects unknown security risks on your


computer. SONAR identifies emerging threats basedon the behavior of applications. SONAR identifies threatsquickly compared to the traditional signature-basedthreat detection techniques. SONAR detects andprotects you from malicious programs even before virusdefinitions are available through LiveUpdate.

SONAR monitors your computer for malicious activitiesusing heuristic detections. It automatically blocks andremoves high-certainty threats. Norton AntiVirus notifiesyou when high-certainty threats are detected andremoved.

However, you can configure Norton AntiVirus to excludecertain programs from the Norton AntiVirus Auto-Protectscans and SONAR scans. You should exclude programsonly if you are confident that they are not infected. Youcan exclude the programs from the Auto-Protect scansand SONAR scans by adding them to the Real TimeExclusions window. When you add a program to theReal TimeExclusionswindow, Norton AntiVirus ignoresthe file when it performs Auto-Protect scan and SONARscan. This option also excludes subfolders within afolder.

w Exclude a program from Norton AntiVirus scans only ifyou are confident that the program is safe. For example,if another program relies on a security risk program tofunction, you might decide to keep the program on yourcomputer.

To add programs to theReal Time Exclusionswindow,go to the Norton AntiVirus main window, and then clickSettings > Computer > AntiVirus and SONARExclusions > Items to Exclude from Auto-Protect,SONAR and Download Intelligence Detection >Configure.

Excluding security threats from scanning

You can use Scan Exclusions window and Real TimeExclusions window to exclude viruses and otherhigh-risk security threats from scanning.


To exclude high-risk security threats from scanning


AntiVirus and SONAR Exclusions.3 Do one of the following:

1 In the Items to Exclude from Scans row, clickConfigure.

1 In the Items to Exclude from Auto-Protect,SONAR and Download Intelligence Detectionrow, click Configure.

4 In the window that appears, click Add.5 In the drop-down list, select Folders or Files.6 In the Add Item dialog box, click the browse icon.7 In the dialog box that appears, select the item that

you want to exclude from the scan.8 Click OK.9 In the Add Item dialog box, click OK.10 In the window that appears, click Apply, and then

click OK.

About Signature Exclusions

Norton AntiVirus lets you select specific known securityrisks and exclude them from Norton AntiVirus scans.Exclude a risk from Norton AntiVirus scans only if youhave a specific need. For example, if another programrelies on a security risk program to function, you mightdecide to keep the program on your computer. You mightalso decide not to be notified about the program in futurescans.

w When you exclude a known security risk from NortonAntiVirus scans, the protection level of your computerreduces. You should exclude items only if you areconfident that they are not infected.

To exclude a security risk from scans, you need to addthe specific security risk to the Signature Exclusionswindow. The Signature Exclusions window containsthe list of all security risks that can be excluded from


Norton AntiVirus scans. For each security risk, you canview the risk details and the effect of the risk on yourcomputer.

To add security risks to the Signature Exclusionswindow, go to the Norton AntiVirus main window, andthen click Settings > Computer > AntiVirus andSONAR Exclusions > Signatures to Exclude fromAll Detections > Configure.

Adding items to the Signature Exclusions

To exclude a security risk from scans, you must add thespecific security risk to the Signature Exclusionswindow. You can select a known risk by name and addit to the list.

w When you exclude a known security risk from NortonAntiVirus scans, the protection level of your computerreduces. You should exclude items only if you areconfident that they are not infected.

To add a signature to the Signature Exclusions


AntiVirus and SONAR Exclusions.3 In the Signatures to Exclude from All Detections

row, click Configure.4 In the Signature Exclusions window, click Add.5 In the Security Risks window, click on a security

risk that you want to exclude and then click Add.6 In the Signature Exclusions window, click Apply,

and then click OK.7 In the Settings window, click OK.

About clearing file IDs that are excluded during scans

Norton AntiVirus provides information on thetrust-worthiness of all programs and processes runningon your computer. The Norton Insight window helps youdetect the files that are suspicious or vulnerable on yourcomputer using the reputation-based threat detection.


Norton AntiVirus provides reputation information suchas trust level, user prevalence, and stability for eachprogram and process that is scanned. Norton AntiVirusstores the reputation information of all scanned files.

All trusted and favorable files are provided with Trustedand Good trust levels. If any of the scanned files issuspicious or vulnerable, Norton AntiVirus assigns Bador Poor trust level.

Norton AntiVirus constantly excludes the Trusted andGood files from being scanned. However, if you wantNorton AntiVirus to scan all the files in your computer,you must clear the hash file IDs of the excluded files.

w When you exclude a reputation-based threat, NortonAntiVirus does not add the signature of the excludedthreat to the Signature Exclusions window. This isbecause the reputation-based threats are excluded byhash value. You can use the Clearing IDs of files thatare excluded during scans option to clear the excludedhash file IDs.

To clear the hash file IDs of files that are excluded fromscans. In the Norton AntiVirus main window, clickSettings > Computer > AntiVirus and SONARExclusions > Clear file IDs excluded during scans> Clear All.

Clearing IDs of files that are excluded duringscans

Norton AntiVirus tags all trusted and favorable files withTrusted and Good trust levels. When a file is taggedas Trusted or Good, Norton AntiVirus does not scanthis file again. This can improve the scan performanceof Norton AntiVirus on your computer.

However, if you want Norton AntiVirus to scan all thefiles in your computer, you must clear the reputationinformation of the excluded files.

w When you clear IDs of files that are excluded duringscans, it might take a longer time to complete scan.


Norton AntiVirus excludes the Trusted and Good filesfrom being scanned. However, if you want NortonAntiVirus to scan all the files in your computer, you mustclear the reputation information of the excluded files.

To clear IDs of files that are excluded during scans


AntiVirus and SONAR Exclusions.3 In the Clear file IDs excluded during scans row,

click Clear All.4 In the Warning window, click Yes.5 In the Settings window, click Apply, and then click

OK.

About Silent ModeNorton AntiVirus provides many solutions and featuresto handle viruses and other security threats. NortonAntiVirus displays alerts and notifications to inform youhow viruses and other security threats are detected andresolved. When you perform important tasks on yourcomputer, you likely prefer not to receive any alertmessages. Norton AntiVirus suppresses the alerts andnotifications and temporarily suspends most of thebackground activities based on the Silent ModeSettings that are turned on.

Norton AntiVirus provides the following options underSilent Mode settings:

Norton AntiVirus lets youmanually turn on for a specifiedduration using Silent Modeoption.

Silent Mode


Norton AntiVirus turns on thisoption automatically when itdetects a full-screen applicationand turns off when you stopusing the full-screen application.

Full Screen Detection

Norton AntiVirus turns on thisoption automatically when itdetects a disk burning task or aMedia Center TV recordingtask. Norton AntiVirus also turnson Quiet Mode automaticallywhen you run a program thatyou included in the Quiet ModePrograms list. Norton AntiVirusturns off Quiet Mode when thedisk burning session or TVprogram recording session iscomplete. Norton AntiVirus alsoturns off Quiet Mode when itstops detecting runninginstances of the programs thatyou included in the Quiet ModePrograms list.

Quiet Mode

The Norton AntiVirus icon displays the turn-on status ofSilent Mode in the notification area, at the far right ofthe taskbar. The icon changes to a crescent-patternedicon when Silent Mode is turned on. Norton AntiVirusalso notifies you after Silent Mode is turned off.

You can view the summary of the Silent Mode sessionsunder the Recent History, Full History, and SilentMode categories in the drop-down list of the Showoption in the Security History window.

The summary includes the following information:1 The turn-on or turn-off status of Silent Mode1 Usage of Silent Mode Settings, such as Silent Mode

or Quiet Mode


1 The type of program that turns on Silent Mode, suchas disk burning or TV recording

1 The name of a user-specified program that turns onSilent Mode

1 The time and date when Silent Mode is turned on orturned off

1 The severity displays the risk level of the selecteditem

About the Silent Mode that you turn on manually

Norton AntiVirus lets you manually turn on Silent Modefor a specified duration. When Silent Mode is turned on,Norton AntiVirus suppresses alerts and suspendsbackground activities for the duration that you specify.You can verify the turn-on status of Silent Mode in thenotification area, at the far right of the taskbar. TheNorton AntiVirus icon in the notification area changesto a crescent-patterned icon to display the turn-on statusof Silent Mode. Turning on Silent Mode manually beforeyou perform your tasks helps you prevent alerts,notifications, or background activities interrupting youfor the specified duration.

You can turn on Silent Mode for a period of one hour,two hours, four hours, six hours, or one day. After thespecified duration, Norton AntiVirus turns off SilentMode. You can also manually turn off Silent Mode atany time. Norton AntiVirus notifies you after Silent Modeis turned off. The activities that are suspended whenSilent Mode is turned on run after Silent Mode is turnedoff.

Turning on or turning off Silent Mode manually

You can manually turn on Silent Mode for a specifiedduration before you perform any important task on yourcomputer. You can turn on Silent Mode for a period ofone hour, two hours, four hours, six hours, or one day.The Norton AntiVirus icon displays the turn-on status ofSilent Mode in the notification area, at the far right of


the taskbar. Norton AntiVirus notifies you after SilentMode is turned off. After Silent Mode is turned off, NortonAntiVirus also displays alerts if it detected any securityactivities that occurred during the Silent Mode session.

You can turn on or turn off Silent Mode from the SilentMode Settings section of the Settings window. Youcan also turn on or turn off Silent Mode by using theNorton AntiVirus icon in the notification area.

To turn on Silent Mode from the Settings window

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Silent Mode Settings.4 In the Silent Mode row, move the On/Off switch to

the left to the On position.5 In the Settings window, click Apply.6 In the Turn on Silent Mode dialog box, in the Select

the duration drop-down list, select how long youwant to turn on Silent Mode, and then click OK.


To turn off Silent Mode from the Settings window

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Silent Mode Settings.4 In the Silent Mode row, move the On/Off switch to

the right to the Off position.5 In the Settings window, click Apply.6 Click OK.

To turn on Silent Mode from the notification area

1 In the notification area on the Windows taskbar,right-click the Norton AntiVirus icon, and then clickTurn on Silent Mode.

2 In the Turn on Silent Mode dialog box, in the Selectthe duration drop-down list, select how long youwant to turn on Silent Mode, and then click OK.


To turn off Silent Mode from the notification area

4 In the notification area on the Windows taskbar,right-click the Norton AntiVirus icon, and then clickTurn off Silent Mode.

About the Silent Mode that turns on automatically

When you watch a movie, play games, or make apresentation, you run the application in the full-screenmode. Norton AntiVirus detects the application that yourun in the full-screen mode and automatically enablesSilent Mode. When Silent Mode is enabled, NortonAntiVirus suppresses most of the alerts and suspendsbackground activities. Only those activities run that areinvolved in protecting your computer from viruses andother security threats. Minimum background activitiesalso ensure high performance of your computer. Theactivities that are suspended run after you finish usingthe application in the full-screen mode.

Silent Mode also helps you maintain an uninterruptedMedia Center Extender session. A Media CenterExtender session is an extended session of MediaCenter to an entertainment device, such as a television.The alerts and notifications that appear during a MediaCenter Extender session disconnect the sessionbetween the host computer and the entertainmentdevice. Norton AntiVirus identifies a Media CenterExtender session as an active full-screen applicationand turns on Silent Mode. When Silent Mode is enabled,Norton AntiVirus suppresses alerts and notifications andsuspends background activities to provide uninterruptedsessions for Silent Mode options such as Full ScreenDetection or Media Center applications.

Turning off or turning on Full Screen Detection

You can use the Full Screen Detection option in theSettings window to turn on or turn off Silent Modeautomatically when Norton AntiVirus detects a full-screenapplication. By default, the Full ScreenDetection optionremains turned on after you install Norton AntiVirus.


To turn off Full Screen Detection

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Silent Mode Settings.4 In the Full Screen Detection row, move the On/Off

switch to the right to the Off position.5 In the Settings window, click Apply.

To turn on Full Screen Detection

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Silent Mode Settings.4 In the Full Screen Detection row, move the On/Off

switch to the left to the On position.5 In the Settings window, click Apply.

About Quiet Mode

Norton AntiVirus automatically enables Quiet Modewhen you perform tasks that require higher utilizationof your system resources. When Quiet Mode is turnedon, Norton AntiVirus suspends the background activitiesand lets the task use the maximum resources for betterperformance.

You can choose to set Norton AntiVirus to automaticallyenable Quiet Mode when you do the following tasks:1 IMAPI 2.0 Disk Burn1 Media Center TV Recording1 User-Specified Programs


The following table explains about the various options:

When you use a Media Centerapplication to burn a CD or aDVD, Norton AntiVirusautomatically enables QuietMode, if the IMAPI 2.0DiskBurnoption is turned on. By default,the IMAPI 2.0 Disk Burn optionis turned on. When Quiet Modeis enabled, Norton AntiVirussuspends background activitiesto improve the performance ofyour disk-burning session.However, Norton AntiViruscontinues to display alerts andnotifications during the session.

Norton AntiVirus supports thefollowing Media Centerdisk-burner applications to turnon Quiet Mode:1 IMAPI 2.01 J. River MEDIA CENTER

(version 13.0.125 and later)

Norton AntiVirus turns on QuietMode as soon as you startburning a CD or a DVD using aMedia Center application.Norton AntiVirus turns off QuietMode after the disk-burningsession is complete. Youcannot turn off Quiet Modeduring the disk-burning sessionby turning off the IMAPI 2.0 DiskBurn option in the Settingswindow.

IMAPI 2.0 Disk Burn


Media Center TVRecording


When you use a Media Centerapplication to record a TVprogram, Norton AntiVirusautomatically enables QuietMode, if the Media Center TVRecording option is turned on.By default, theMedia Center TVRecording option is turned on.When Quiet Mode is enabled,Norton AntiVirus suspendsbackground activities to improvethe performance of your TVprogram recording session.However, Norton AntiViruscontinues to display alerts andnotifications during the session.

Norton AntiVirus supports thefollowing Media Centerapplications to turn on QuietMode:1 Windows Media Center

For Windows Media Centerto enable Quiet Mode duringTV program session, youmight need to restart yourcomputer after you installNorton AntiVirus.

1 J. River MEDIA CENTER(version 13.0.125 and later)

Norton AntiVirus turns on QuietMode as soon as you startrecording a TV program. AfterQuiet Mode is turned on, it turnsoff after the recording sessionis complete. You cannot turn offQuiet Mode during the TVprogram recording session byturning off the Media Center TVRecording option in the Settingswindow.


TheMedia Center TVRecordingoption may not work in 64-bitw

versions of Windows 7 or later.If your computer runs on the64-bit version of Windows 7 orlater, Norton AntiVirus does notdetect TV program recordingsessions on your computer.

Norton AntiVirus automaticallyturns on Quiet Mode when itdetects a TV program recordingsession or a disk-burningsession. In addition, you canmanually add the programs forwhich you want NortonAntiVirus to turn on Quiet Modeto the QuietModePrograms list.When Norton AntiVirus detectsa running instance of a programthat you added in the list, itautomatically turns on QuietMode. When Quiet Mode isturned on, Norton AntiVirussuspends the backgroundactivities but does not suppressalerts and notifications.

You can also add or remove arunning program to the QuietMode Programs list.

User-Specified Programs

Turning off or turning on the Quiet Mode options

You can turn off or turn on the Quiet Mode options, suchas IMAPI 2.0 Disk Burn and Media Center TVRecording in the Settingswindow. By default, the QuietMode options are turned on. If you perform a task foran option that you turned on, Norton AntiVirus detectsthe task and automatically turns on Silent Mode. Forexample, you turn on the IMAPI 2.0 Disk Burn option


and start burning a disk using a Media Centerapplication. In this case, Norton AntiVirus detects thedisk-burning session and turns on Quiet Mode.

Norton AntiVirus turns on Quiet Mode as soon as youstart recording a TV program or burning a CD or a DVD.Once Quiet Mode is turned on, it turns off only after theTV program recording session or disk-burning sessionis complete. You cannot turn off Quiet Mode during thesessions by using the options in the Settings window.

To turn off or turn on IMAPI 2.0 Disk Burn

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Silent Mode Settings.4 In the Silent Mode Settings, under Quiet Mode on

Detection of, do one of the following:1 To turn off detection of a disk burning session, in

the IMAPI 2.0 Disk Burn row, move the On/Offswitch to the right to the Off position.

1 To turn on detection of a disk burning session, inthe IMAPI 2.0 Disk Burn row, move the On/Offswitch to the left to the On position.


To turn off or turn on Media Center TV Recording

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Silent Mode Settings.


4 In the Silent Mode Settings, under Quiet Mode onDetection of, do one of the following:1 To turn off detection of a TV program recording

session, in theMedia Center TV Recording row,move the On/Off switch to the right to the Offposition.

1 To turn on detection of a TV program recordingsession, in theMedia Center TV Recording row,move the On/Off switch to the left to the Onposition.


About User-Specified Programs

Norton AntiVirus automatically turns on Quiet Modewhen it detects a TV program recording session or adisk-burning session. In addition, you can manually addthe programs for which you want Norton AntiVirus toturn on Quiet Mode to the Quiet Mode Programs list.When Norton AntiVirus detects a running instance of aprogram that you added in the list, it automatically turnson Quiet Mode. When Quiet Mode is turned on, NortonAntiVirus suspends the background activities but doesnot suppress alerts and notifications.

You can also add a running program to the Quiet ModePrograms list. However, when you add a runningprogram, Norton AntiVirus does not detect the currentrunning instance of the program to turn on Quiet Mode.Norton AntiVirus turns on Quiet Mode the next timewhen you execute the program.

You can also remove a running program from the QuietMode Programs list. However, if Quiet Mode is turnedon, it turns off only after the running instances of all theprograms in the list are complete. You cannot turn offQuiet Mode by removing a program from the list whenit runs.


You can view the details of the programs that you addto the Quiet Mode Programs list or remove from the listin the Security History window.

Adding programs to User-Specified Programs

You can manually add the programs for which you wantNorton AntiVirus to turn on Quiet Mode to the QuietMode Programs list. When you execute the programthat you added to the list, Norton AntiVirus detects theprogram and turns on Quiet Mode.

You can also add a running program to the Quiet ModePrograms list. However, when you add a runningprogram, Norton AntiVirus does not detect the currentrunning instance of the program to turn on Quiet Mode.Norton AntiVirus turns on Quiet Mode the next timewhen you execute the program.

You can only add the programs that have .exe fileextension to the Quiet Mode Programs list.

To add a program

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Silent Mode Settings.4 In the Silent Mode Settings, under Quiet Mode on

Detection of, in theUser-Specified Programs row,click Configure.

5 In the Quiet Mode Programs window, click Add.6 In the Add Program dialog box, navigate to the

location of the file that you want to add to the QuietMode Programs list.

7 Select the file, and then click Open.8 Click Apply.9 In the Quiet Mode Programs window, click OK.

Removing programs from User-Specified Programs

You can remove a program from the Quiet ModePrograms list. After you remove a program, Norton


AntiVirus does not turn on Quiet Mode the next timewhen it detects a running instance of the program.

You can also remove a running program from the QuietMode Programs list. However, if Quiet Mode is turnedon, it turns off only after the running instances of all theprograms in the list are complete. You cannot turn offQuiet Mode by removing a program from the list whenit runs.

To remove a program

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Silent Mode Settings.4 Under Quiet Mode on Detection of, in the

User-Specified Programs row, click Configure.5 In the Quiet Mode Programs window, select the

program that you want to delete, and then clickRemove.

6 In the confirmation dialog box, click Yes.7 In the Quiet Mode Programs window, click Apply

and then click OK.

About boot time protectionThe boot time protection feature provides enhancedsecurity level from the time you start your computer. Itensures better security by running all the necessarycomponents that are required for computer protectionas soon as you start your computer. A boot time scanis a virus scan that is run before the operating systemfully loads up. This allows Norton AntiVirus to haveaccess to all the files on your computer with no chancethat they are being used by another program or theoperating system.

To protect your computer during boot time, you mustconfigure the Enable Boot Time Protection option. Toaccess the Enable Boot Time Protection option, go tothe Norton AntiVirus main window, and then clickSettings > Computer > Real Time Protection.


You can use the following options to configure EnableBoot Time Protection:

1 AggressiveProvides maximum protection during your computerstart time.This option ensures complete protection during theboot time as Auto-Protect starts functioning as soonas you start your computer.

1 NormalProvides enhanced protection during your computerstart time without compromising your computer'sboot performance.When you select this option, the drivers and plug-insstart functioning during the computer start timebefore their specified time delay. This option ensuresbetter boot performance along with good securitylevels.

1 OffTurns off boot time protection.If you turn off the Enable Boot Time Protectionoption, the protection level of your computer reduces.

Configuring boot time protection

The boot time protection feature provides enhancedsecurity level from the time you start your computer. Assoon as you start your computer, Norton AntiVirus startsAuto-Protect and all required drivers and plug-ins startfunctioning. This feature ensures higher level of securityfrom the moment you turn on your computer.

To configure boot time protection


Time Protection.


3 In the Enable Boot Time Protection row, click onone of the settings. Your options are:1 Aggressive1 Normal1 Off


About Early Launch Anti-Malware ProtectionThe early launch anti-malware protection featureprovides enhanced security level when you start yourcomputer. It ensures better security by running all thenecessary components of Norton AntiVirus that arerequired to block any malware from functioning whenyou start your computer.

To disable early launch anti-malware protection, go tothe Norton AntiVirus main window, and then clickSettings > Computer > Real Time Protection > EarlyLaunch Anti-Malware Protection > Off. Symantecrecommends you to keep this option turned on for betterprotection.

By default, this option is turned on.

w This option is available only on Windows 8 or later.

Turning on or turning off Early Launch Anti-Malware Protection

The Early Launch Anti-Malware Protection featureprovides enhanced security level during the boot timewhen you start your computer. It ensures betterprotection by running all the necessary components ofNorton AntiVirus that are required to block any malwarefrom functioning when you start your computer.

w This option is available only on Windows 8 or later.

To turn on or turn off early launch anti-malwareprotection


Computer Scan.


3 In the Early Launch Anti-Malware Protection row,do one of the following:1 To turn on Early Launch Anti-Malware

Protection, move the On/Off switch to the left tothe On position.

1 To turn off Early Launch Anti-MalwareProtection, move the On/Off switch to the rightto the Off position.

4 In the Settings window, click Apply, and then clickOK.



1 What to do if a security risk is found

What to do if a security risk is foundYour product provides many solutions and features forhandling viruses and other security threats that it detects.

When Norton AntiVirus detects a security risk on yourcomputer, you must take appropriate action on the risk.Norton AntiVirus notifies you when it detects a securityrisk. You can view details about the risk in the windowthat appears and select an action that you want NortonAntiVirus to perform on the risk.

By default, Norton AntiVirus removes the security riskfrom your computer and quarantines it. However, youcan restore the file from the Quarantine to its originallocation and exclude it from future scans.

w Exclude a program from Norton AntiVirus scans only ifyou are confident that the program is safe. For example,if another program relies on a security risk program tofunction, you might decide to keep the program on yourcomputer.

In some cases, Norton AntiVirus requires your attentionto manually resolve the detected security risk. You canaccess the Symantec Security Response website andrefer the manual removal instructions.

4Responding tosecurity issues

In some cases, Norton AntiVirus might not identify anitem as a security threat, but you might suspect that theitem is infected. In such cases, you can submit the itemto Symantec for further analysis.

In addition, your product provides solutions for securityrisks, such as spyware and adware.

About detecting viruses, spyware, and other risksViruses and other security threats can be detectedduring a manual or scheduled scan. Auto-Protect detectsthese threats when you perform an action with aninfected file. Threats can also appear during an instantmessenger session, when you send an email message,or during a manual or scheduled scan.

Security risks, such as spyware and adware, can alsobe detected when these activities are performed.

The files that can potentially infect your system whenyour computer first starts up are scanned first.

These files include the following:1 Files that are associated with the processes that are

currently running in memory1 Files with startup folder entries1 Files with system start INI file entries1 Files with system start batch file entries1 Files that the system start registry keys refers

If an infected file is detected during this portion of themanual scan, it is repaired or removed. Any unnecessaryreferences are also removed from your computer. Beforeattempting to repair, quarantine, or delete any infectedfile that has a process running in memory, your productattempts to terminate the process. You are alerted andprompted to close all unnecessary programs before theprocess is terminated.

You can view information about detected viruses andother security threats in Security History.

156Responding to security issuesWhat to do if a security risk is found

Security History also includes information aboutspyware, adware, and other security risks.

Reviewing Auto-Protect notificationsAuto-Protect scans files for viruses, worms, and Trojanhorses when you perform an action with them, such asmoving them, copying them, or opening them.

It also scans for spyware, adware, and other securityrisks.

If Auto-Protect detects suspicious activity, it logs anotification in Security History that tells you that a riskwas found and resolved.

If Auto-Protect detect one or more viruses it eitherrepairs or deletes the viruses and notifies you. Thenotification provides information on which file wasrepaired or deleted and which virus, Trojan horse, orworm infected the file. No further action is necessary.

To review Auto-Protect notifications


2 In the Computer Protection pane, click History.


3 In the Show drop-down list, select the category forwhich you want to review Auto-Protect alerts.Your options are:

Review Auto-Protectnotifications that youreceived in the last sevendays.

Recent History

Review all of theAuto-Protect notificationsthat you have received.

Full History

Review all of theresolved security threats.

The Resolved SecurityRisks category includesthe infected files thatNorton AntiVirus repairs,removes, or quarantines.

Resolved Security Risks

Review the list ofunresolved security risks.

The Unresolved SecurityRisks category includesthe infected files forwhich Norton AntiViruswas not able to take anyaction. This categorymostly includes thelow-level risks thatrequire your attention fora suitable action.

Unresolved Security Risks

4 In the right pane, click the Options link.The option name appears asRestore & Options forfew items.If one or more security risks such as spyware arefound, you can take action on these items, if required.


5 In the Threat Detected window, select theappropriate action on the risk.The following are some of the options that areavailable in the Threat Detected window:

Returns the selectedQuarantine item to its

Restore & Exclude this file

original location andexcludes the item frombeing detected in thefuture scans.

This option is availablefor the detected viral andnon-viral threats.

Excludes the security riskfrom future scan.

Exclude this program

Norton AntiVirus addsthe security risk to theappropriate exclusionslist.

Lets you resolve the riskusing a manual fix tool.

Manual Fix (recommended)

If you resolve a threatmanually, you mustremove the threatinformation from theSecurity Historywindow.

Removes the securityrisk from your computerand quarantines it.

Remove this file (may causebrowser to close)(recommended)

This option is availablefor the security risks thatrequire your attention.


Removes the selectedsecurity risk from thecomputer andquarantines it.

This option is availablefor the security risks thatrequire your attention formanual removal.

This option is alsoavailable for the securityrisks that are manuallyquarantined.

Remove this file (may causebrowser to close)

Removes the selectedsecurity risk item fromthe Security History log.

Remove from history

Takes you to theSymantec SecurityResponse website.

This option is availablefor the security risks thatrequire your attention formanual removal. Youcan refer the SymantecSecurity Responsewebsite for manualremoval instructions orother information aboutthe risk.

Get help (recommended)


Sends the security riskto Symantec.

In some cases, NortonAntiVirus might notidentify an item as asecurity threat, but youmight suspect that theitem is infected. In suchcases, you can use thisoption to submit the itemto Symantec for furtheranalysis.

Submit to Symantec

Responding to Worm Blocking alertsIf a program tries to email itself or a copy of itself, it couldbe a worm trying to spread through email. A worm cansend itself or send a copy of itself in an email messagewithout any interaction with you.

Worm Blocking continually scans outgoing emailattachments for worms. If it detects a worm, you receivean alert notifying you that a malicious worm was found.

Worm Blocking alert appears only when you enable theAsk me what to do option under How to increaseprotection in the Email Antivirus Scan window. If theAskme what to do option is disabled, Norton AntiVirusautomatically quarantines the detected worm and notifiesyou.

The alert presents you with options and asks you whatto do. If you do not send an email message at that time,then it is probably a worm and you should quarantinethe file.


To respond to Worm Blocking alerts

4 In the alert window, select the action that you wantto take. Your options are:

Permanently stops theworm by putting it inSecurity History. While inSecurity History, theworm is unable tospread. This Quarantineis the safest action.

Quarantine

Sends the emailmessage for which youhave received the wormblocking alert. If youallow the email message,it could infect therecipient's computer.Select this option if youare sure that the email isnot infected with a worm.

Allow

Ignores this risk.Ignore

If a malicious worm is found, it should be quarantined.

To quarantine a worm-infected file

1 In the alert, in the drop-down list, click Quarantine.


2 After the worm has been quarantined, perform thefollowing tasks:1 Run LiveUpdate to ensure that you have the latest

definition updates.See “About Program and Definition Updates”on page 50.

1 Scan your computer.See “Running a Full System Scan” on page 109.

If nothing is detected, submit the infected file toSymantec Security Response. Also, indicate that thefile was detected and that you have scanned it withthe latest definition updates. Symantec SecurityResponse replies to you within 48 hours.

About responding to risks detected during a scanAt the end of a scan, the Results Summary windowprovides the summary of the scan results. You can usethe Threats Detected window to resolve any items thatwere not automatically resolved during the scan.

You can use the Show drop-down list that is availablein the Security History window to resolve any itemsthat were not automatically resolved during the scan.The Recommended Action section in the SecurityHistorywindow displays the action that you should taketo resolve the security threat.

About actions when Norton AntiVirus cannot repaira file

One of the common reasons that Norton AntiViruscannot automatically repair or delete an infected file isthat you do not have the current definition updates. RunLiveUpdate, and then scan again.

Before running LiveUpdate to receive protection updates,ensure that Quick Scan is turned on (it is turned on bydefault). After LiveUpdate retrieves the latest definitionupdates, Quick Scan automatically checks for theinfections that have processes running in memory. It


also checks for the infections that the start-up files andfolders refer.

If that does not work, read the information on theThreats Detected window to identify the types of filesthat cannot be repaired. You can take one of thefollowing actions, depending on the file type:

You can view the file type ofthe detected risk. Thisinformation helps you todecide the action that can betaken depending on the filetype.

For example, you can viewthe infected files with thefollowing file nameextensions (any file can beinfected):1 .exe1 .doc1 .dot1 .xls

Use the Threats Detectedwindow to solve the problem.

Infected files

Replace using youroperating system disks.

Hard disk master bootrecord, boot record, orsystem files (such as IO.SYSor MSDOS.SYS) and floppydisk boot record and systemfiles

Resolving a suspected security riskNorton AntiVirus needs to close a suspected securityrisk program to resolve it.


To resolve the suspected security risk

4 Save all your work, and then click Go in the dialogbox.If you do not respond, the dialog box closesautomatically without resolving and closing thesuspected security risk.



1 About Download Insight

1 About Intrusion Prevention

1 About the types of security risks

1 About configuring POP3 and SMTP ports

1 About the Network Security Map

1 About Network Cost Awareness

About Download InsightDownload Insight provides information about thereputation of any executable file that you download fromsupported portals. The reputation details indicatewhether the downloaded file is safe to install. You canuse these details to decide the action that you want totake on the file.

Some of the supported portals are:1 Internet Explorer (Browser)1 Opera (Browser)1 Firefox (Browser)1 Chrome (Browser)1 AOL (Browser)1 Safari (Browser)

5Protecting Internetactivities

1 Yahoo (Browser)1 MSN Explorer (Browser, Email & Chat)1 QQ (Chat)1 ICQ (Chat)1 Skype (Chat)1 MSN Messenger (Chat)1 Yahoo Messenger (Chat)1 Limewire (P2P)1 BitTorrent (P2P)1 Thunder (P2P)1 Vuze (P2P)1 Bitcomet (P2P)1 uTorrent (P2P)1 Outlook (Email)1 Thunderbird (Email)1 Windows Mail (Email)1 Outlook Express (Email)1 FileZilla (File Manager)1 UseNext (Download Manager)1 FDM (Download Manager)1 Adobe Acrobat Reader (PDF viewer)

Based on the type of portal you use to download yourfile, Norton AntiVirus does one of the following:

1 Analyzes the file based on its reputation details whenthe download is complete.

1 Analyzes the file based on its reputation details whenthe file is accessed.

Download Insight uses the file analysis results to provideyou the reputation details of the file. The basic reputationlevels of the files are good, bad, unproven, and poor.

167Protecting Internet activitiesAbout Download Insight

Based on the reputation levels, the files can be broadlyclassified as follows:

Includes the files that are eitherNorton Trusted or User trusted.

Safe files have good reputationlevels. These files do not harmyour computer. By default,Auto-Protect allows theexecution of the safe files.

Safe

Includes the files that NortonAntiVirus identifies as a securityrisk or a threat.

Unsafe files are characterizedby bad or poor reputation levelsand Norton AntiVirus removesthem from your computer.

Unsafe

Includes the files that areneither safe nor unsafe.

Unknown files have unprovenreputation. These files mightharm your computer. In thecase of an unknown file,Download Insight notifies youthat it is unsure of the reputationlevel of the file. You can use theView Details link in thenotifications to view moredetails of the file.

For unknown files, NortonAntiVirus lets you decide theaction that you want to performon the file. For example, youcan run a file, stop the file fromrunning, or remove the file fromyour computer.

Unknown


By default, Download Insight lets you install safe files.For files of unknown reputation levels, Download Insightprompts you to select an action that you want to performon the file. In case of an unsafe file, Download Insightinforms you that Norton AntiVirus has detected the fileas a threat and has removed the file.

Based on the reputation details that the DownloadInsight notifications provide for the files that needattention, you can take an action on the file. TheDownload Insightwindow provides the various optionsthat let you select an action. The options that appear inthe window vary depending on the reputation level ofthe downloaded file. The following are some of theoptions that are available in this window:

Lets you install the executableprogram.

Run this program

Lets you cancel the installationof the executable program.

Cancel run

Lets you remove the file fromyour computer.

Remove this file frommysystem

Security History logs details of all events that DownloadInsight processes and notifies. It also containsinformation about the safety level of the file and theaction that you take on the file, if any. You can viewthese details in the Download Insight category inSecurity History.

When you turn off Auto-Protect, Norton AntiVirusautomatically turns off Download Insight. In this case,your computer is not adequately protected from Internetthreats and security risks. Therefore, ensure that youalways keep Auto-Protect turned on to protect yourcomputer from security risks.

When Silent Mode is turned on, Norton AntiVirussuppresses the Download Insight notifications.


Turning off or turning on Download IntelligenceDownload Insight protects your computer against anyunsafe file that you may run or execute after youdownload it using a supported browser. By default, theDownload Intelligence option is turned on. In this case,Download Insight notifies you about the reputation levelsof any executable file that you download. The reputationdetails that Download Insight provides indicate whetherthe downloaded file is safe to install.

There may be times when you want to turn off DownloadInsight. For example, if you want to download an unsafefile. In this case, you must turn off Download Insight sothat Norton AntiVirus lets you download the file and doesnot remove it from your computer.

You can use the Download Intelligence option to turnoff or turn on Download Insight.

To turn off Download Intelligence

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the Network tab.3 In the left pane, click Download Intelligence.4 In theDownload Intelligence row, move theOn/Off

switch to the right to the Off position.5 In the Settings window, click Apply.6 In the Security Request dialog box, in the Select

the duration drop-down list, select how long youwant to turn off Download Insight, and then click OK.


To turn on Download Intelligence

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the Network tab.3 In the left pane, click Download Intelligence.4 In theDownload Intelligence row, move theOn/Off

switch to the left to the On position.5 In the Settings window, click Apply, and then click

OK.


Configuring the Download Insight Notifications optionYou can use theDownload Insight Notifications optionto choose when you want Download Insight to displaynotifications.

By default, the Download Insight Notifications optionis set to On. Based on the type of portal you use todownload your file, Norton AntiVirus does one of thefollowing:

1 Notifies you each time when you download anexecutable file.

1 Notifies you only when you download a file that isinfected with a local virus identification. If the file thatyou download is infected with a cloud virusidentification, Norton AntiVirus removes the file fromyour computer and notifies you with the threat details.

When the Download Insight Notifications option isset to Risks Only, Download Insight notifies only whenyou download an infected or a suspicious executablefile.

Setting the Download Insight Notifications to RisksOnly does not turn off analysis of all the otherexecutable files that you download. Whether or not youreceive notifications of all files, Security History keepsa record of all the Download Insight activities. You canreview the summary of the Download Insight alerts andnotifications in Security History.

To configure the Download Insight Notifications option

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the Network tab.3 In the left pane, click Download Intelligence.


4 Under Download Intelligence, in the DownloadInsight Notifications row, do one of the following:1 To receive Download Insight notifications only for

the infected or the suspicious executable files thatyou download, move the Download InsightNotifications switch to the right to the RisksOnly position.

1 To receive Download Insight notifications for allfiles that you download, move the DownloadInsight Notifications switch to the left to the Onposition.


Configuring the Show Report on Launch of Filesoption

The Show Report on Launch of Files option lets youspecify when and for what type of file you want to beprompted to select a suitable action. For example, youcan specify the type of downloaded files for whichDownload Insight asks you to decide what to do withthe file and how frequently these prompts for a suitableaction must appear.


You can use the following options to configure ShowReport on Launch of Files:

When you set the Show Reporton Launch of Files option toAlways, Download Insightprompts you for a suitableaction in case of safe andunknown files. In this case, theDownload Insight windowappears whenever you try tolaunch any downloaded file thathas a safe or an unknownreputation score. In this window,you can view details about thefile and the options that let youselect a suitable action for thefile.

In the case of unsafe files,Norton AntiVirus identifies themas threats and removes them.

Always


When you set the Show Reporton Launch of Files option toUnproven FilesOnly, DownloadInsight prompts you to select asuitable action for unknown filesonly. In this case, the DownloadInsight window appearswhenever you try to launch anydownloaded file that has anunknown reputation score. Inthis window, you can viewdetails about the file and theoptions that let you select asuitable action for the file.

By default, the Show Report onLaunch of Files option is set toUnproven Files Only. In thiscase, Norton AntiVirus allowsthe execution of the safe fileswithout prompting you for asuitable action. In the case ofunsafe files, Norton AntiVirusidentifies them as threat andremoves them.

Unproven Files Only


When you set the Show Reporton Launch of Files option toNever, Download Insight doesnot prompt you to select asuitable action for any type offile that you download. In thiscase, the Download Insightwindow does not appearwhenever you try to launch anydownloaded file.

However, if the Alert on PoorStability option is turned on,Download Insight prompts youto select a suitable action whenyou try to download an unstablefile.

In case of unsafe files, NortonAntiVirus identifies them asthreat and removes them.

The alert messages that yousuppress and the activity detailscan be reviewed at any time inSecurity History.

Never

To configure the ShowReport on Launch of Files option

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the Network tab.3 In the left pane, click Download Intelligence.


4 Under Download Intelligence, in the Show Reporton Launch of Files row, do one of the following:1 If you want Download Insight to prompt you for a

suitable action in case of safe and unknown files,move the Show Report on Launch of Filesswitch to the Always position.

1 If you want Download Insight to prompts you toselect a suitable action for unknown files only,move the Show Report on Launch of Filesswitch to the Unproven Files Only position.

1 If you do not want Download Insight to promptyou to select a suitable action for any type of file,move the Show Report on Launch of Filesswitch to the Never position.


Turning on or turning off Alert on Poor StabilityWhen you turn on the Alert on Poor Stability option,Download Insight prompts you to select a suitable actionwhen you try to download an unstable file.

When you set the Show Report on Launch of Filesoption to Never, Download Insight does one of thefollowing:

1 Does not prompt you to select a suitable action forany type of file that you download if the Alert onPoor Stability option is turned off. The DownloadInsight window does not appear whenever you tryto open any downloaded file.

1 Prompts you to select a suitable action when you tryto download an unstable file if the Alert on PoorStability option is turned on. Norton AntiVirusidentifies unsafe files as security threat and removesthem.

By default, the Alert on Poor Stability option is turnedoff.


To turn on or turn off Alert on Poor Stability

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the Network tab.3 In the left pane, click Download Intelligence.4 Under Download Intelligence, in the Alert on Poor

Stability row, do one of the following:1 To turn on Alert on Poor Stability, move the

On/Off switch to the left to the On position.1 To turn off Alert on Poor Stability, move the

On/Off switch to the right to the Off position.


About Intrusion PreventionIntrusion Prevention scans all the network traffic thatenters and exits your computer and compares thisinformation against a set of attack signatures. Attacksignatures contain the information that identifies anattacker's attempt to exploit a known operating systemor program vulnerability. Intrusion Prevention protectsyour computer against most common Internet attacks.

For more information about the attacks that IntrusionPrevention blocks, go to the following URL:

http://www.symantec.com/business/security_response/attacksignatures

If the information matches an attack signature, IntrusionPrevention automatically discards the packet and breaksthe connection with the computer that sent the data.This action protects your computer from being affectedin any way.

Intrusion Prevention relies on an extensive list of attacksignatures to detect and block suspicious networkactivity. Norton AntiVirus runs LiveUpdate automaticallyto keep your list of attack signatures up to date. If youdo not use Automatic LiveUpdate, you should manuallyrun LiveUpdate once a week.

177Protecting Internet activitiesAbout Intrusion Prevention

http://securityresponse.symantec.com/avcenter/nis_ids/

http://securityresponse.symantec.com/avcenter/nis_ids/

Turning off or turning on Intrusion Preventionnotifications

You can choose whether you want to receivenotifications when Intrusion Prevention blocks suspectedattacks. Whether or not you receive notifications,Intrusion Prevention activities are recorded in SecurityHistory. The Security History entries include informationabout the attacking computer and information about theattack.

You can choose whether you want to receivenotifications when Intrusion Prevention blocks suspectedattacks based on a particular signature.

To turn off or turn on Intrusion Prevention notifications

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the Network tab.3 In the left pane, click Intrusion Prevention.4 Under Intrusion Prevention, in the Notifications

row, do one of the following:1 To turn off notifications, move the On/Off switch

to the right to the Off position.1 To turn on notifications, move the On/Off switch

to the left to the On position.


To turn off or turn on an individual Intrusion Preventionnotification

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the Network tab.3 In the left pane, click Intrusion Prevention.4 Under Intrusion Prevention, in the Intrusion

Signatures row, click Configure.5 In the Intrusion Signatures window, click an attack

signature, and then click Properties.6 In the Signature Properties window, uncheck or

check Notify me when this signature is detected.


7 Click OK.8 In the Intrusion Signatures window, click OK.

Excluding or including attack signatures in monitoringIn some cases, benign network activity may appearsimilar to an attack signature. You may receive repeatednotifications about possible attacks. If you know that theattacks that trigger these notifications are safe, you cancreate exclusion for the attack signature that matchesthe benign activity.

Each exclusion that you create leaves your computervulnerable to attacks.

If you have excluded the attack signatures that you wantto monitor again, you can include them in the list ofactive signatures.

To exclude attack signatures from being monitored


Signatures row, click Configure.5 In the Intrusion Signatures window, uncheck the

attack signatures that you want to exclude.6 Click OK.

To include the attack signatures that were previouslyexcluded


Signatures row, click Configure.5 In the Intrusion Signatures window, check the

attack signatures that you want to include.6 Click OK.


Turning off or turning on AutoBlockWhen an attack is detected from a computer, the attackis automatically blocked to ensure that your computeris safe. If a different attack signature is detected fromthe same computer, Norton AntiVirus activatesAutoBlock. The AutoBlock feature blocks all trafficbetween your computer and the attacking computer fora specific time period. During this period, AutoBlock alsoblocks the traffic that does not match an attack signature.

w You can specify the period for which you want NortonAntiVirus to block the connections from attackingcomputers. By default Norton AntiVirus blocks all trafficbetween your computer and the attacking computer fora period of 30 minutes.

AutoBlock stops traffic between your computer and aspecific computer. If you want to stop all traffic to andfrom your computer, you can use theBlock All NetworkTraffic option.

If AutoBlock blocks a computer or computers that youneed to access, you can turn off AutoBlock.

To turn off or turn on AutoBlock


AutoBlock row, click Configure.5 In the Intrusion AutoBlock window, under

AutoBlock, do one of the following:1 To turn off Intrusion AutoBlock, click Off.1 To turn on Intrusion AutoBlock, click On

(Recommended), and then in the AutoBlockattacking computers for drop-down list, selecthow long you want to turn on AutoBlock.

6 Click OK.


Unblocking AutoBlocked computersIn some cases, benign network activity can appear tobe similar to an attack and AutoBlock blocks the networkactivity automatically to ensure that your computer issafe. The list of computers that AutoBlock has currentlyblocked may include the computer that you should beable to communicate with.

If a computer that you need to access appears on thelist of blocked computers, you can unblock it. You maywant to reset your AutoBlock list if you have changedyour protection settings. To reset the AutoBlock list, youcan unblock all of the computers that are on the list atone time.

To unblock an AutoBlocked computer


AutoBlock row, click Configure.5 In the Intrusion AutoBlock window, under

Computers currently blocked byAutoBlock, selectthe IP address of the computer, and then selectUnblock from the drop-down list.

6 Click OK.

About the types of security risksSecurity risks, such as spyware and adware, cancompromise your personal information and privacy.Spyware and adware programs are closely related. Insome cases, their functionalities might overlap; but whilethey both collect information about you, the types ofinformation that they collect can differ.

Spyware programs might put you at risk for identity theftor fraud. These programs might log your keystrokes,capture your email and instant messaging traffic. Theseprograms also steal sensitive personal information such

181Protecting Internet activitiesAbout the types of security risks

as passwords, login IDs, or credit card numbers. Theseprograms can then send your compromised data to otherpeople.

Adware displays advertisements on your computer andcollects information about your web browsing habits. Itthen gives this data to companies that can send youadvertisements based on these preferences.

Tracking cookies are the small files that programs canplace on your computer to track your computingactivities. Tracking cookies can then report thatinformation back to a third party.

Some programs rely on other programs that areclassified as security risks to function. For example, ashareware or freeware program that you download mightuse adware to keep its price low. In this case, you mightwant to allow the security risk program to remain onyour computer. Also, you might need to restore thesecurity risk program if Spyware Protection has removedit.

Norton AntiVirus allows joke programs and other low-riskitems to be installed on your computer by default. Youcan change your settings in the Settings window sothat Norton AntiVirus detects these security risks.

About configuring POP3 and SMTP portsNorton AntiVirus automatically configures your emailprogram to protect it from viruses and other securitythreats. Norton AntiVirus supports all email accountsthat use non-SSL POP3 and SMTP communicationprotocols. Norton AntiVirus also scans all incoming andoutgoing email messages.

Norton AntiVirus lets you manually configure your POP3and SMTP email ports for email protection. Typically,your Internet service provider (ISP) provides you theport numbers for your email program. If the SMTP andPOP3 port numbers for your email program are different

182Protecting Internet activitiesAbout configuring POP3 and SMTP ports

from the default port numbers, you must configureNorton AntiVirus.

To ensure email protection, Symantec recommends thatyou check the POP3 and SMTP port numbers for youremail program. If they are not the default ports, addthem to the Protected Ports window. To configure theProtected Ports Settings option, go to the NortonAntiVirus main window, and then click Settings >Network > Message Protection > Protected PortSettings > Configure.

If you do not want Norton AntiVirus to protect a port, youcan remove the port from the Protected Ports window.

w You cannot remove the default SMTP port 25 and POP3port 110. Norton AntiVirus automatically protects thesedefault ports.

Adding POP3 and SMTP ports to Protected PortsNorton AntiVirus supports all email programs that usePOP3 and SMTP communication protocols with defaultports. However, if your email program is not configuredwith the default ports, you can manually configure yourPOP3 and SMTP email ports.

To ensure email protection, the POP3 and SMTP portnumbers must be protected. If the POP3 and SMTP portnumbers are not the default ports, Symantecrecommends that you add the port numbers to theProtected Ports window.

To add POP3 and SMTP ports to Protected Ports

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the Network tab.3 In the left pane, click Message Protection.4 In the Protected Ports Settings row, click

Configure.5 In the Protected Ports window, click Add.

183Protecting Internet activitiesAbout configuring POP3 and SMTP ports

6 In the Add Port to protect window, in the Port Typedrop-down list, do one of the following:1 To add the incoming email port, click POP3.1 To add the outgoing email port, click SMTP.

7 In the Port box, type the port number.The port number must be between 1 and 65535.

8 Click OK.9 In the Protected Ports window, click Apply, and

then click OK.10 In the Settings window, click OK.

Removing an email port from Protected PortsIf you do not want Norton AntiVirus to protect a port, youcan remove the port from the Protected Ports window.

w Norton AntiVirus automatically protects the default SMTPport 25 and the default POP3 port 110. You cannotremove these default ports.

To remove an email port from Protected Ports

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the Network tab.3 In the left pane, click Message Protection.4 In the Protected Ports Settings row, click

Configure.5 In the Protected Ports window, click the port that

you want to remove, and then click Remove.6 Click Apply and then click OK.7 In the Settings window, click OK.

About the Network Security MapA home network typically consists of the computers andother devices that share your Internet connection. TheNetwork Security Map helps you view and manage yournetwork.

184Protecting Internet activitiesAbout the Network Security Map

After you configure Network Security Map, NortonAntiVirus automatically detects the devices that areconnected to your network and lists them in the NetworkSecurity Map. You can view devices and customize theNetwork Security Map to remotely monitor the computerson which a Norton product is installed.

w Ensure that the computers that you want to remotelymonitor have a version of a Norton product that supportsRemote Monitoring.

You can monitor the following items in the NetworkSecurity Map:1 Security status of the computers that are connected

to the network1 Status of the protection features of the computers

that are connected to the network1 Subscription status and Norton product version of

the computers that are connected to your network1 Status of your wireless network connection1 Connection status of the devices that are on the

network1 The known, unknown, or intruder devices that are

on your network

You can also modify details about a computer or devicethat is connected to your network.

Turning off or turning on Network Security OverviewThe Network Security Overview window provides abrief summary about the following features:

1 Wireless Security1 Remote Monitoring1 Network Map1 Trust Controls

You can click each of the features and read the summaryto learn more about using Network Security Map tomanage your home network. By default, the Network


Security Overviewwindow appears each time you openNetwork Security Map.

If you do not want to view the Network SecurityOverview window, you can turn it off. Turning off theNetwork Security Overview window does not affectthe performance or security of your computer.

w You can also turn off the Network Security Overviewwindow if you check Do not show this again optionthat is available at the bottom of the Network SecurityOverview window.

To turn off Network Security Overview

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the Network tab.3 In the left pane, click Network Security Settings.4 In theWelcomeScreen row, move theOn/Off switch

to the right to the Off position.5 Click Apply.6 Click OK.

To turn on Network Security Overview

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the Network tab.3 In the left pane, click Network Security Settings.4 In theWelcomeScreen row, move theOn/Off switch

to the left to the On position.5 Click Apply.6 Click OK.

Viewing devices on the Network Security MapTheNetwork Security Mapwindow provides a pictorialrepresentation of the devices on the network to whichyour computer is connected. You can view the detailsof each device, such as device name, security status,and IP address.

The Network Security Map window also provides thesecurity status of the following computers:


1 The computer on which you view the remotemonitoring status (MY PC)

1 The computers that are remotely monitored

Norton AntiVirus displays devices in the following order:

1 MY PC1 Devices with online connection status1 Devices with offline connection status

When you connect a new device to your network, NortonAntiVirus automatically refreshes theNetwork SecurityMap window and displays the device.

w Norton AntiVirus requires you to configure the SymantecSecurity Driver to open the Network Security Map. Youcannot install the Symantec Security Driver when yourun LiveUpdate. You can either allow the NortonLiveUpdate to complete or close the Norton LiveUpdatesession before you install the Symantec Security Driver.

To view devices on the Network Security Map


2 UnderNetwork Protection, clickNetwork SecurityMap.

3 If the Product Configuration panel appears, clickContinue.The Product Configuration panel appears whenyou click Network Security Map for the first time.The Product Configuration panel helps you installSymantec Security Driver that is required to view theNetwork Security Map window. The process ofinstallation of the Symantec Security Driver disruptsyour network connection temporarily.The Product Configuration panel does not appearin Windows 8.


4 If theNetwork Security Overviewwindow appears,click OK.The Network Security Overview window lets youview the summary of features of the Network SecurityMap. The Network Security Overview windowappears in the following instances:1 When you open the Network Security Map

window for the first time1 When you turn on Welcome Screen under

Network Security Map in the Settings windowIf you do not want to view the Network SecurityOverview window in the future, check Do not showthis again before you click OK.

5 In the Network Details drop-down list, select thenetwork that lists the device for which you want tosee the details.


To view the details of a device on the Network SecurityMap


4 In theNetwork Security Mapwindow, click a deviceicon.You can use the scroll arrows to view the devicesthat are listed in the network map.The device details section that is located below thenetwork map displays the following details:

Shows the name of the deviceDevice Name

For a computer, the NetworkSecurity Map displays theNetBIOS name by default.However, the Network SecurityMap displays the name of thedevice as NEW if it meets thefollowing conditions:

1 The device does not have aNetBIOS name

1 The device has a firewallthat is enabled

You can change the devicename in the Edit Device Detailswindow.

Shows the name of the networkadapter manufacturer of thedevice

Adapter Manufacturer

The adapter manufacturer'sname is based on the physicaladdress (also known as MediaControl Access address or MACaddress) of the device.


Shows the category to whichthe device belongs

The device category iconprovides details on theconnection status and securitystatus. Norton AntiVirus labelsall unknown devices as NEWand sets the category asGENERIC DEVICE.

This category may includecomputer-related devices, suchas printers, media devices, andgame consoles.

You can change the devicecategory in the Edit DeviceDetails window.

Category

Shows how well your computeris protected from threats, risks,and damage

w The security statusappears only for MYPC and thecomputers that are remotelymonitored.

Security Status

Shows the connection status ofRemote Monitoring

The statuses are:

1 ON1 OFF

You can turn off RemoteMonitoring for an individualcomputer or for all thecomputers that you remotelymonitor.

Remote Monitoring


Shows the status of theconnection

The statuses are:

1 ONLINE1 OFFLINE

Connection

Shows the physical address(also known as the MediaAccess Control address or MACaddress) of the computer ordevice

Physical Address

Shows the IP address of thecomputer or device

If you change the IP address ofa device, the updated IPaddress appears in theNetworkSecurityMapwindow when yourefresh the list.

IP Address

Setting up Remote MonitoringYou can set up Remote Monitoring by allowingcomputers on your network to communicate with yourcomputer.

w Ensure that the computers that you want to remotelymonitor have a version of a Norton product that supportsRemote Monitoring.

Norton AntiVirus requires a Passkey to set up RemoteMonitoring. You must type the same Passkey for all thecomputers that you want to remotely monitor.

After you set up Remote Monitoring, you can connectany computer to your network and enter the samePasskey. Norton AntiVirus automatically identifies thecomputer and connects it to the Network Security Map.


To set up Remote Monitoring



3 On the left side of the Network Security Mapwindow, under Remote Monitoring, click Setup.

4 In the Remote Monitoring Setup window, type aPasskey.The Passkey should be between 6 and 20 charactersin length. The Passkey is case sensitive.

5 Under Choose the default mode for ComputerDiscovery, select one of the following options:

Lets your computer alwaysdiscover other computers thatare connected to the network

Computer Discoveryalways on

Lets your computer discoverother computers that areconnected to the network whenthe Network Security Mapwindow is open

Computer Discovery ononly when NetworkSecurity Map screen isdisplayed

6 Click OK.7 Set up Remote Monitoring for all other computers

that you want to monitor remotely.

Turning off Remote MonitoringWhen you turn off Remote Monitoring, you stop remotemonitoring of the computers that are connected to yournetwork.

You can turn off Remote Monitoring for the following:

1 All of the computers that you remotely monitor1 An individual computer that you remotely monitor


w You can turn off Remote Monitoring only after youcomplete the Remote Monitoring Setup process.

To turn off Remote Monitoring for all computers

1 In the Norton AntiVirus main window, ClickAdvanced.


3 On the left side of the Network Security Mapwindow, under Remote Monitoring, click Disable.

4 In the confirmation dialog box, click Yes.

To turn off Remote Monitoring for an individualcomputer



3 In theNetwork Security Mapwindow, in the networkmap, click the computer for which you want to disableRemote Monitoring.

4 In the device details area, next to RemoteMonitoring, click Disable.


Adding a device to the Network Security MapYou can manually add a computer or device to theNetwork Security Map.

You can add the following details when you add adevice:1 The name or description1 The IP address or physical address

The Network Security Map finds any computers that areconnected to your network. However, you can add thecomputers and the devices that are currently notconnected.


Norton AntiVirus adds to the Trust Control network allthe devices that you manually add to Network SecurityMap. You can select the Trust Control network in theNetwork Details drop-down list to view the devices thatyou added. You can also edit the name of the device.

w You cannot edit the Trust Control network details.

To add a device to the Network Security Map



3 On the left side of the Network Security Mapwindow, under Total in Network, click the plussymbol.

4 In the Add a Device window, in the Name box, typethe name of the device that you want to add to theNetwork Security Map.The maximum character length of the device nameis 15 characters.

5 In the IP or Physical Address box, type the IPaddress or physical address of the device that youwant to add to the Network Security Map.You can use the following formats in the IP orPhysical Address box:

172.16.0.0IPv4 address

fe80::12ac:fe44:192a:14ccIPv6 address

11-22-c3-5a-fe-a4Physical address

ftp.myfiles.comResolvable host

The address that you provide is not verified until thedevice is physically found on the network.

6 Click Add Device.


Finding a computer's IP addressYou can find a computer's IP address in various ways.On Windows XP, Windows Vista, Windows 7, andWindows 8 computers, you can use the ipconfigcommand to find the IP address of a computer.

The ipconfig command reports the IP address of itslocal computer only. You must run this program on thecomputer that you want to identify.

To find the IP address by using ipconfig onWindows XP

1 On the computer you want to identify, on theWindows taskbar, click Start > Run.

2 In the Run dialog box, type cmd.3 Click OK.4 At the command prompt, type ipconfig, and then

press Enter.5 Write down the IP address.

To find the IP address by using ipconfig on WindowsVista

1 On the computer you want to identify, on theWindows taskbar, click Start.

2 In the Start Search text box, type cmd, and thenpress Enter on your keyboard.

3 At the command prompt, type ipconfig, and thenpress Enter.

4 Write down the IP address.

To find the IP address by using ipconfig on Windows 7

1 On the computer you want to identify, on theWindows taskbar, click Start.

2 In the Search programs and files text box, typecmd, and then press Enter on your keyboard.




To find the IP address by using ipconfig on Windows 8

1 On the Apps screen, under Windows System, clickCommand Prompt.



Editing device detailsYou can change the name and category of a device thatis available on the Network Security Map. You can selectthe categories such as Generic Device, Laptop, MediaDevice, or Game Console.

You cannot change the category of the device that youadded manually. By default, Norton AntiVirus displaysthe category of the manually added device as USERDEFINED.

The Network Security Map window displays differenticons, depending on the category that you select. Iconshelp you identify the devices that are listed in thenetwork map.

To edit the details of the device that is on your network



3 In theNetwork Security Mapwindow, in the networkmap, click a device icon.

4 In the device details section, next to Device Name,click Edit.

5 In the Edit Device Detailswindow, in theName box,type a new name.The maximum character length of the device nameis 15 characters.


6 In the Category drop-down list, click one of thefollowing device categories:1 GENERIC DEVICE1 DESKTOP PC1 LAPTOP1 SERVER PC1 NETWORK PRINTER1 ROUTER/SWITCH1 CABLE/DSL MODEM1 MEDIA DEVICE1 GAME CONSOLE1 PDA/MOBILE PHONE1 NETWORK STORAGE DEVICE1 WEB CAMERA1 TABLET1 MUSIC PLAYER1 TV

7 Click OK.

To edit the name of the device that you addedmanually



3 In the Network Security Map window, in theNetwork Details drop-down list, click Trust Control.

4 In the network map, select a device that you added.5 In the device details area, next toDevice Name, click

Edit.6 In the Edit Device Details dialog box, in the Name

box, type a new name.7 Click OK.


Editing network detailsYou can view the details and change the name of yournetwork in the Edit Network Details window.

w You cannot edit the Trust Control network details.

To edit network details



3 In the Network Security Map window, on the rightside of Network Details, click Edit.

4 In the Edit Network Details dialog box, in theNetwork Name box, type a new name.

5 Click OK.

Removing devices from the Network Security MapThe Network Security Map window lists the devicesthat are connected to your network. You can remove adevice or a computer from the Network Security Map.You can purge all devices from the network map andcreate a new list of devices. For example, you can purgeall the devices that were present in your previousnetwork before you connect to a new network. Ensurethat you disable Remote Monitoring before you purgethe network map. Norton AntiVirus cannot purge thenetwork map when the Remote Monitoring is turned on.Also, ensure that you close the Network Security Mapwindow before you purge the network map. You cannotpurge the network map when the Network SecurityMap window is open.

When you remove an individual device, the onlinedevices appear again the next time you open theNetwork Security Map. However, Norton AntiViruspermanently removes the offline devices.


To remove an individual device



3 In the Network Security Map window, do one of thefollowing:1 To remove a device that is on your network, in

the network map, click the device.1 To remove a device that you manually added, in

the Network Details drop-down list, select TrustControl, and then click the device.

4 On the left side of the Network Security Mapwindow, under Total in Network, click the minussymbol.


To purge the Network Security Map

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the Network tab.3 In the left pane, click Network Security Settings.4 In the Network Security Map row, click Purge.5 In the confirmation dialog box, click Yes.

Viewing the status of your wireless networkYou can view the status of your wireless network in theNetwork Security Map window. The Network SecurityMap displays the status of your wireless network assecure or not secure. A secure network requires a strongwireless encryption. If your wireless network is notsecure, you can turn on encryption on your wirelessrouter.

For more information on how to secure your wirelessnetwork, on the left side of the Network Security Mapwindow, click the Why is it not secure link. Follow theinstructions.


w You should only trust a wireless connection that issecure. Trusting a wireless connection that is not secureputs all of the devices on your network at risk.

To view the status of your wireless network



3 On the left side of the Network Security Mapwindow, view the status of your wireless network.Your wireless network statuses are:

Indicates that your wirelessnetwork is secure.

WirelessNetwork Secure

Indicates that your wirelessnetwork is not secure.

Wireless Network NotSecure

Viewing the device detailsThe Network Security Map lets you view the details ofyour computer. You can view the following details:

1 The configuration status of your protection features,such as Auto-Protect, Intrusion Prevention, andEmail Scanning.

1 The configuration status of your definition updates,such as Automatic LiveUpdate and Pulse Updates.

1 The version number of your Norton product.1 The subscription status of your Norton product.

To view the device details




3 In theNetwork Security Mapwindow, in the networkmap, click the device for which you want to see thedetails.You can view the details of only the computers thatyou remotely monitor.

4 In the device details section, next to Category, clickDetails.

5 In theDevice Detailswindow, view the details of thedevice.

6 Click Close.

Modifying the communication port for NetworkSecurity Map

The Network Security Map settings let you configurethe communication port number that Norton productsuse to communicate with each other over a network. Bydefault, Norton products use 31077 as thecommunication port number.

If you change the communication port number of yourNorton product, you must change it on every computerthat is connected to your home network. In addition,when you find more computers that use the RemoteMonitoring Setup process, ensure that the same portnumber is used on every computer.

w Though you can modify the communication port number,it is recommended that you do not change this portnumber. If you change the communication port number,you must use a port number in the range of 1-65535.

Tomodify the communication port forNetwork SecurityMap

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the Network tab.3 In the Communication Port box, type a new

communication port number.You must use the same port number for each of thedevice that is connected to your Network SecurityMap.


4 Click Apply.5 Click OK.

About Network Cost AwarenessThe Network Cost Awareness feature lets you set uppolicies to restrict the Internet usage of Norton AntiVirus.You can define the amount of network bandwidth thatNorton AntiVirus can use.

You can choose a communication policy that suits yourInternet connection. If you have unlimited Internet plan,you can set up No Limit policy so that Norton AntiVirusconnects to Symantec servers to ensure completeprotection. However, if you think that Norton AntiVirususes too much of your Internet connection, you canrestrict the Internet usage of Norton AntiVirus. NetworkCost Awareness helps you manage the Internet usageof Norton AntiVirus.

To connect to the Internet, Norton AntiVirus accessesthe gateway through a network connection. Theconnecting device can be a 3G phone, an Internet datacard, or a wireless network card. Network CostAwareness lets you set up a policy for each networkconnection that Norton AntiVirus uses to connect to theInternet.

You can set up one of the following policies for each ofthe network connection that Norton AntiVirus uses toconnect to the Internet:

1 AutoAllows Norton AntiVirus to receive all product andvirus definition updates based on the Windows 8cost awareness policy. By default, the Auto policyhas unlimited Internet connection on LAN and Wi-Fi.

w The Auto option is available only in Windows 8.

1 No LimitAllows Norton AntiVirus use the network bandwidththat is required to receive all product and virus

203Protecting Internet activitiesAbout Network Cost Awareness

definition updates. Symantec recommends that youapply this policy. If you do not use Windows 8, thedefault policy is set to No Limit.

1 EconomyAllows Norton AntiVirus access the Internet only toreceive critical product updates, virus definitions,and web queries needed to protect your device.

1 No TrafficBlocks Norton AntiVirus from connecting to theInternet. If you choose this policy, Norton AntiViruscannot receive critical virus definitions and programupdates, which can lead to potential dangers andvirus attacks.

Turning off or turning on Network Cost AwarenessYou can set up policies to restrict the Internet usage ofNorton AntiVirus. If you do not want to restrict theInternet usage of Norton AntiVirus, you can turn offNetwork Cost Awareness.

If you feel that Norton AntiVirus uses too much networkbandwidth, you can turn onNetwork Cost Awareness.Then, you can set up policies to restrict the Internetusage of Norton AntiVirus. Norton AntiVirus connectsto the Internet based on the policy that you set up in theNetwork Cost Awareness Settingswindow. By default,Network Cost Awareness is turned on.

To turn off Network Cost Awareness

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the Network tab.3 In the left pane, click Network Security Settings.4 In the Network Cost Awareness row, move the

On/Off switch to the right to the Off position.5 Click Apply.6 Click OK.

To turn on Network Cost Awareness



2 In the Settings window, click the Network tab.3 In the left pane, click Network Security Settings.4 In the Network Cost Awareness row, move the

On/Off switch to the left to the On position.5 Click Apply.6 Click OK.

Defining the Internet usage of Norton AntiVirusIf you think that Norton AntiVirus uses too much of yournetwork bandwidth, you can restrict the Internet usageof Norton AntiVirus. You can set up policy for eachnetwork connection that Norton AntiVirus uses toconnect to the Internet.

The Network Cost Awareness Settings window listsall the network connections that your computer uses toconnect to the Internet. You can view the status of thenetwork connections that are currently in use. Thenetwork policy that you set up defines the amount ofnetwork bandwidth that Norton AntiVirus can use.

To define the Internet usage of Norton AntiVirus

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the Network tab.3 In the left pane, click Network Security Settings.4 In the Network Cost Awareness row, move the

On/Off switch to the left to the On position.5 Click Configure.

The Network Cost Awareness Settings windowlists all the network connections that Norton AntiVirususes to connect to the Internet.

6 Under the Policy column, click the drop-down listnext to the network connection for which you wantto set up a policy.


7 Select one of the following:1 Auto

Allows Norton AntiVirus to receive all product andvirus definition updates based on the Windows 8cost awareness policy. By default, theAuto policyhas unlimited Internet connection on LAN andWi-Fi.

w The Auto option is available only in Windows 8.

1 No LimitAllows Norton AntiVirus use the networkbandwidth that is required to receive all productand virus definition updates. If you do not useWindows 8, the default policy is set to No Limit.

1 EconomyAllows Norton AntiVirus access the Internet onlyto receive critical product updates and virusdefinitions.If you have a limited Internet connection, you canselect the Economy option to ensure protectionfrom critical security threats.

1 No TrafficBlocks Norton AntiVirus from connecting to theInternet. If you choose this policy, NortonAntiVirus cannot receive critical virus definitionsand program updates, which can lead to potentialdangers and virus attacks.

8 Click Apply, and then click OK.9 In the Settings window, click OK.



1 About Security History

About Security HistorySecurity History window lets you do the following:1 View the summary of alerts and event messages.1 View the results of scans that are run on your

computer.1 View the items that you submitted to Symantec

Security Response website.1 Manage Quarantine items.1 Monitor the security tasks that your products perform

in the background.

Security History lets you monitor the security tasks thatyour product performs in the background. In addition,the alerts that you receive can be reviewed at any timein Security History. If you cannot review an alert whenyou receive it, you can review it later in Security History.

The alerts, scan results, and other security items thatare related to various product features appear undertheir respective categories in the Security Historywindow. For example, the security items that are relatedto the Quarantine feature appear under theQuarantinecategory. In addition, the Security History windowdisplays details of each item in the Details pane.

6Monitoringprotectionfeatures

Based on their functionalities, Security History broadlyorganizes all categories into the following groups:

1 All Activity1 Protection and Performance1 Submissions and Errors1 Informational

By default, the following information categories areavailable in the Security History window:1 Recent History1 Full History1 Scan Results1 Resolved Security Risks1 Unresolved Security Risks1 Quarantine1 SONAR Activity1 Intrusion Prevention1 Download Insight1 Norton Product Tamper Protection1 Performance Alert1 Network Cost Awareness1 Norton Error Reporting1 Email Errors1 Norton Community Watch1 Silent Mode1 LiveUpdate

You can view the security items based on the categoryof events that you select and the search string that youprovide. Norton AntiVirus restricts the number of searchresults that appear on each page in theSecurity Historywindow. Therefore, Security History divides the itemsthat are returned for any search criteria and displaysthem on separate pages. You can use the paginationscroll at the bottom of the window to navigate to differentpages sequentially. In case you want to view a specific

208Monitoring protection featuresAbout Security History

page, you can use the Go to page option to open thepage. The maximum number of items that appear perpage is 100.

Based on the security status of an item in an informationcategory, you can take an appropriate action to resolvea risk or a threat. Some of the actions that you can takeare Remove this file, Exclude this program, andSubmit to Symantec.

Norton AntiVirus also lets you save the security eventshistory. You can view the security event informationwhenever you want. If you want to analyze the securityevents for a particular day, you can save the SecurityHistory logs for that day. You can later import the fileinto Security History and analyze the data.

Opening Security HistorySecurity History provides a record of all the activitiesthat Norton AntiVirus performed on your computer.

You can access Security History from the followingareas:1 Norton AntiVirus advanced window1 Various alert windows and notifications1 Notification area of the Windows taskbar1 Threats Detected section in different Scanwindows

To open Security History



Viewing items in Security HistorySecurity History provides a record of all the activitiesthat Norton AntiVirus performed on your computer.

You can view details about all the activities including:1 Security History alerts and event messages1 Results of different scans


1 Information that you submitted to Symantec SecurityResponse website

1 Quarantined items1 Security tasks that Norton AntiVirus performed in the

background

Based on their functionalities, all Security Historycategories appear under the following groups in theShow drop-down list:1 All Activity1 Protection and Performance1 Submissions and Errors1 Informational

The items that are related to the various product featuresappear under their respective categories in the SecurityHistory window. For example, the security items thatare related to the Quarantine feature appear underQuarantine category in the Security History window.In addition, theSecurity Historywindow displays detailsof each item in the Details pane.

To view items in Security History




3 InSecurity Historywindow, in theShow drop-downlist, select the category of items that you want to view.Your options are:

The Recent History view inthe Security History window

Recent History

displays the alerts that youreceived during the lastseven days. It lists thehistory of certain recentsecurity events.

The Full History view in theSecurity History window

Full History

displays the completeSecurity History.

You can scan your computerto check if any virus,

Scan Results

spyware, malware, orsecurity risk has infectedyour computer.

The ScanResults view in theSecurity History windowdisplays the details about thescans that are run on yourcomputer.


The security risks include thesuspicious programs thatcan compromise the securityof your computer.

The ResolvedSecurity Risksview in the Security Historywindow displays a list ofsecurity risks that NortonAntiVirus has detected andthen repaired, quarantined,or removed. The quarantineditems are listed in theQuarantine view. You canalso view the quarantineditems in theQuarantine view.


The security risks include thesuspicious programs thatcan compromise the securityof your computer.

The Unresolved SecurityRisks view in the SecurityHistory window displays alist of security risks thatNorton AntiVirus was notable to repair, remove, orquarantine.

Certain threats requiresystem restart. Logs for suchthreats can be cleared onlyafter you restart yoursystem.

Unresolved Security Risks


The Security HistoryQuarantine provides a safelocation on your computerwhere you can isolate itemswhile you decide an actionto take on them.

The Quarantine view in theSecurity History windowdisplays all of the securityrisks that are isolated in theSecurity History Quarantine.

Quarantine

Symantec Online Networkfor Advanced Response(SONAR) identifies newthreats based on thesuspicious behavior ofapplications. SONAR detectsand protects your computeragainst malicious code evenbefore virus definitions areavailable throughLiveUpdate.

The SONAR Activity view inthe Security History windowdisplays details about thesecurity risks that SONARdetects. This category alsolists any activity that modifiesthe configuration or thesettings of your computer.

The More Details option forthis category provides detailsabout the resources that thisactivity affects.

SONAR Activity


Intrusion Prevention scansall the network traffic thatenters and exits yourcomputer for known threats.

The Intrusion Preventionview in the Security Historywindow displays detailsabout recent IntrusionPrevention activities.

The Security History -AdvancedDetailswindow forthis category lets you controlwhether or not to be notifiedwhen Intrusion Preventiondetects an IntrusionPrevention signature.

Intrusion Prevention

Download Insight processesany executable file that youdownload for analysis of itsreputation level. It theninforms you about theprocessing results based onthe Download Insightsettings.

The Download Insight viewin the Security Historywindow displays details of allevents that Download Insightprocesses and notifies. Thisview also containsinformation about the actionsthat you take based on thereputation data of theevents.

Download Insight


Norton Product TamperProtection lets you protectyour Norton product fromany attack or modification byunknown, suspicious, ormalicious applications.

The Norton Product TamperProtection view in theSecurity History windowdisplays details aboutunauthorized attempts tomodify Symantec processes.The tasks that yourSymantec product blocksalso appear in the list.

Norton Product TamperProtection

The performance alertfeature lets you view,monitor, and analyze theimpact of the systemactivities on your computer.

The Performance Alert viewin the Security Historywindow provides detailsabout the impact of theprocesses that run on yourcomputer. The detailsinclude the process name,the resources used, theextent of resource utilization,and the overall impact of theprocess on your computer.In addition, logs related toperformance alerts and theprograms that you haveexcluded from performancealerts also appear in the list.

Performance Alert


Network Cost Awarenesslets you set up policies andrestrict the Internet usage ofNorton AntiVirus. You candefine the amount of networkbandwidth that NortonAntiVirus can use.

The Network CostAwareness view in theSecurity History windowprovides details about theactions that you performedto restrict the Internet usageof Norton AntiVirus.

Network Cost Awareness

Norton AntiVirus maygenerate errors in somecases. For example, an errorcan occur when you runLiveUpdate or scan a folder.Engine errors, timeouterrors, and program errorsare some of the types oferrors.

The Norton Error Reportingview in the Security Historywindow displays any errorthat Norton AntiVirus hasgenerated.

Norton Error Reporting


Email errors include anyfailure that occurs whenNorton AntiVirus tries tosend, download, or scan anemail message that yousend or receive.

The Email Errors view in theSecurity History displaysdetails about any Email Erroralerts that you receive whenan Email error occurs.Details include the Error IDand the Error message. Thisview also displaysinformation about subject,sender address, and therecipient address that arerelated to the email messagein the alert.

Email Errors

The Norton CommunityWatch feature lets yousubmit any suspicioussecurity or suspiciousapplication data to Symantecfor analysis. Symantecassesses the data todetermine the new threats.

The Norton CommunityWatch view in the SecurityHistory window displays alist of files that you havesubmitted to Symantec foranalysis. Files, at variousstages of submission, alsoappear in the list.

Norton Community Watch


Silent Mode suppressesalerts and notifications andtemporarily suspends mostof the background activities.

The Silent Mode view in theSecurity History windowdisplays the summary of theSilent Mode sessions.

The summary includes thefollowing information:1 The type of Silent Mode

such as Silent Mode orQuiet Mode

1 The type of program thatturns on Silent Modesuch as disk burning orTV recording

1 The name ofUser-Specified programthat turns on Silent Mode

1 Whether Silent Mode isturned on or turned off

Silent Mode

LiveUpdate obtains the latestvirus definition updates andthe program updates to allthe Symantec products thatyou installed on yourcomputer. These updatesprotect your computer fromnewly discovered threats.

The LiveUpdate view in theSecurity History windowshows the details of theLiveUpdate activities on yourcomputer. The detailsinclude the severity, thestatus, and the duration ofthe LiveUpdate sessions onyour computer.

LiveUpdate


4 Click a row to view details for that item.If you want to view additional information about anitem, click the More Details option in the Detailspane or double-click the particular row. You can viewthe advanced details about the item in the SecurityHistory-Advanced Detailswindow and take actionsas needed. For some categories, the More Detailsoption opens the File Insight window that displaysthe details about the selected Security History event.You must use the Options link in the SecurityHistory window to select an action that NortonAntiVirus must perform on any item in thesecategories. The Options link is also available in theFile Insight window for certain items. You must usethe Restore link in the Security History window torestore a selected quarantine item to its originallocation. TheRestore link is also available in the FileInsight window for certain items.

About the Security History - Advanced Details windowThe Security History - Advanced Details window letsyou view more information about the items that youselect in the Show drop-down list in the SecurityHistory window. You can also perform any action thatis available for the selected item from this window.


The following table lists the categories that provide theadvanced details about the Security History items:

Displays the followinginformation about the item:1 Severity

This category displays therisk level of the selecteditem. The various levels ofsecurity risks are High,Medium, Low, and Info.

1 Activity

This category displays theactivity that was performedby Norton AntiVirus.

1 Date & Time

This category displays thedate and time of the activity.

1 Status

This category displays thestatus of the action that hasbeen taken on the item.

1 Recommended Action

This category displays theactions that you might needto perform.

Alert Summary

Displays the detailedinformation of the item

You can view the details suchas category, risk level, riskcategory, submission date ofthe risk, risk status, riskdescription, and recommendedactions for the items.

Advanced Details


Displays the actions that areavailable for the selected item

The options in the Actions viewvary depending on the optionsthat are available in the Showdrop-down list in the SecurityHistory window.

The following are some of theActions options:1 Allow

This action allows theselected program to accessthe Internet.This option is available inthe Security History -Intrusion Prevention view.

1 Stop Notifying Me

This action prevents NortonAntiVirus from notifying youwhen it blocks the selectedattack signature in thefuture.This option is available inthe Security History -Intrusion Prevention view.

1 Notify Me

This action allows NortonAntiVirus to notify you whenit blocks the selected attacksignature in the future.This option is available inthe Security History -Intrusion Prevention view.

Actions


Displays the links that providethe information that is related tothe selected item

For some Security Historyitems, this view lets you accessthe relevant settings pane of theNorton AntiVirus window.

Risk Management

About the File Insight windowThe File Insightwindow provides details about any Fileof Interest that is available on your computer. This optionof file analysis is available for the files that youdownload, scan, or use to perform an activity.

You can access the File Insight window in differentways. For example, you can use the variousnotifications, alerts, scan and performance-relatedwindows, and the shortcut menu of the various files thatare present on your computer to open the window.Security History provides a centralized location whereyou can access the File Insight windows of the variousevents that are related to Security Risks, DownloadInsight, and Performance.


The File Insight window lets you view more details ofevents that belong to some of the following categoriesin the Security History window:

Lets you view the detailedinformation about the resolvedsecurity risks in an organizedway.

The Resolved Security Riskscategory includes the infectedfiles that Norton AntiVirusrepairs, removes, orquarantines. This categorymostly includes themedium-level or the high-levelrisks that are either quarantinedor blocked.

The File Insight windowprovides details about the risklevel, the origin, and the activityreport of the resolved securityrisks on your system.


Lets you view the detailedinformation about theunresolved security risks in anorganized way.

The Unresolved Security Riskscategory includes the infectedfiles for which Norton AntiViruswas not able to take any action.This category mostly includesthe low-level risks that requireyour attention for a suitableaction.

The File Insight windowprovides details about the risklevel, the origin, and the activityreport of the unresolved securityrisks on your system.

Unresolved SecurityRisks


Lets you view the detailedinformation about quarantinedsecurity risks in an organizedway.

The Quarantine categoryincludes the infected files thatare isolated from the rest ofyour computer while they awaityour attention for a suitableaction.

The File Insight windowprovides details about the risklevel, the origin, and the activityreport of quarantined securityrisks on your system.

Quarantine

Lets you view the reputationdetails of a file that youdownload.

You can use these details todetermine the safety level of thefile and then decide the actionthat you want to perform.

Download Insight

Lets you view the performancedetails of any File of Interestthat is available on yourcomputer.

The information includes thegeneral details, the origin andlineage information, theresource usage, and the actionsthat the file has performed onyour system.

Performance Alert

The File Insight window provides various details aboutthe Security History item. These details are classifiedin different tabs in the File Insight window.


You can select a tab to view more details about it. TheFile Insight window provides details about a file in thefollowing tabs:

Displays the information suchas the confidence level,community usage of a file, howlong ago the file was releasedand how stable the file is.

w Stability ratings of a filemay vary depending upon youroperating system.

You can view details such asthe signature and the date onwhich the file was created. Youcan determine if a file is astartup file and the date onwhich the file was last used.

Details

Provides the lineage details ofa file.

You can view the file name andthe URL of the source fromwhere the file was downloaded.The lineage details of a file areavailable only if youdownloaded or created the fileafter you installed NortonAntiVirus.

w If the historical details ofa file are not available, NortonAntiVirus disables this Originsection.

Origin


Provides the details about thesuspicious actions performedby the file on your computer. Italso provides information aboutthe resource usage of a processand the effect of the process onthe overall CPU utilization ofyour computer.

Activity

Based on the severity of the security risks and the risktype, Norton AntiVirus might display one or more of thefollowing options in the File Insight window:

Lets you locate the file onyour computer.

This option is available at thetop of the window.

Locate

Lets you copy the data fromthe File Insight window tothe Clipboard.

After you copy the content tothe Clipboard, you can opena document, paste the data,and save the document.

w The Copy to Clipboardoption is disabled fornon-admin user accounts.

Copy to Clipboard


Let you return the securityrisk that is quarantined to theoriginal location on yourcomputer.

Returns the selectedQuarantine item to itsoriginal location withoutrepairing it and excludes theitem from being detected inthe future scans. If you donot want to exclude the itemfrom future scans uncheckthe check box available inthe Quarantine Restorewindow.

Restore

Lets you access the ThreatDetected window and viewmore details and performactions.

Options

About the Threat Detected windowThe Threat Detectedwindow appears whenever NortonAntiVirus detects a security risk on your computer. Youcan use this window to view details about the risk andselect an action for the risk. Sometimes, you may wantto access the Threat Detected window for the samerisk again. In that case, the window can be opened atany time from Security History. Security History is thecentralized location where you can access the ThreatDetected windows of risks that belong to some of thefollowing categories:

This category includes thesecurity risks or the infectedfiles that Norton AntiVirus hasdetected and then repaired,quarantined, or removed.



This category includes thesecurity risks or the infectedfiles that Norton AntiVirus wasnot able to repair, remove, orquarantine.

Unresolved SecurityRisks

This category includes thesecurity risk items that areisolated from the rest of yourcomputer while they await yourattention for a suitable action.

Quarantine

The action options in the Threat Detected window fora risk vary depending on the risk type and its severitylevel. The following are some of the options that areavailable in this window:

Returns the security risk that isquarantined to the originallocation on your computer

Restore

Returns the selected quarantineitem to its original locationwithout repairing it and excludesthe item from being detected inthe future scans

Restore & exclude thisfile

Removes the security risk fromyour computer and quarantinesit

Remove this file

Excludes the security risk fromfuture scan

Exclude this program

Removes the selected securityrisk item from the SecurityHistory log

Remove from history


Takes you to the SymantecSecurity Response website

Get help

Sends the security risk toSymantec

Submit to Symantec

Searching in Security HistoryYou can search the items that are listed in SecurityHistory. You can use the Quick Search option to finditems using a keyword or the name of a security risk. Ifyou want to view all of the Security History items thatpertain to a particular security risk, you can filter theitems using Quick Search. For example, if you want toview all of the alerts that Auto-Protect has generated,you can type Auto-Protect and filter the list.

You can clear the search results and return to the currentSecurity History list by clicking the black cross (x) iconin the Quick Search box.

The Quick Search option works on the current viewonly. If you want your search to include all of the itemsin Security History, you must select the Full Historyview.

To search in Security History

1 In the Security Historywindow, in theQuick Searchtext box, type the name of the item that you want tosearch.

2 Click Go.

Exporting or Importing Security History informationNorton AntiVirus lets you export the Security Historyevents to a file. You can export and save the SecurityHistory events and view them at your leisure.

For example, you can analyze the security events on aparticular day. You can use the Quick Search optionto obtain a list of all of the items that are related to a


particular security risk. You can then use the Exportoption to save the list in the Security History log. Youcan later import the log file and analyze the data.

Security History stores the information in a separate file.When the file size reaches its maximum size limit,information that is related to new events overwrites theinformation that is related to older events. You canexport the log periodically, if you want to keep the entireSecurity History information.

You can save your log file in one of the following fileformats:1 Security History Log Files (.mcf)

The .mcf file format is the Security History Log Filesformat and is proprietary to Symantec.When you use this file type option, you can view thefile only in the Security History window.

1 Text Files (.txt)The data is saved in a comma-separated text format.When you use this file type option, you can openand view the file externally without using SecurityHistory.

You can import only the log files that have .mcf fileextension. When you import a log file, the exported listof Security History information in the log file appears.This list replaces the current security events list. Youcan select an option in the Show drop-down list to viewthe option-specific details that are saved in the log file.To revert to the current Security History list you mustclick the Close file: file_name.mcf link.

To export Security History information


2 In the Computer Protection pane, click History.3 In the Security History window, in the Show

drop-down list, select an option.4 Click Export.


5 In the Save As dialog box that appears, navigate toa location and specify the name for the file.The category name in the Show drop-down listappears as the default file name. You can provide afile name of your choice.

6 In the Save as type box, select the format in whichyou want to save your log file.

7 Click Save.

To import Security History information


2 In the Computer Protection pane, click History.3 In the Security History window, click Import.4 In the Open dialog box that appears, browse to the

folder that has the file you want to import.5 Select the .mcf file and click Open.

You can only open log files of .mcf format in theSecurity History window. You can open and viewlog files of .txt file externally without using SecurityHistory.In the import mode, you cannot make modificationsto the information. For example, you cannot clear thelogs. You can revert to the current Security Historylist by closing the file.

Managing items in the QuarantineThe Security History Quarantine provides a safe locationon your computer where you can isolate items while youdecide on an action to take on them. Quarantined itemsare isolated from the rest of your computer so that theycannot spread or reinfect your computer. In some cases,you may have an item that you think is infected, but isnot identified as a risk by the Norton AntiVirus scans.You can manually place such items in the Quarantine.

You cannot open quarantined items accidentally andspread the virus, but you can evaluate the quarantineditems for possible submission to Symantec.


The Security History Quarantine includes the followinggroups of items:

Includes the items suchas spyware and adwarethat are generally lowrisk and that anotherprogram requires tofunction properly.

You can restore theseitems if necessary.

Security risks

Includes viruses andother high-risk items.

Security threats

Once an item has been quarantined, you have severaloptions. All of the actions that you take on quarantineditems must be performed in the Security HistoryQuarantine.

To open the Quarantine


2 In theComputer Protection pane, clickQuarantine.

To perform an action on a quarantined item

1 In the Security History window, in the Quarantineview, select the item on which you want to performthe action.

2 In the Details pane, click Options.You can use the More Details link to view moredetails about the item before you select an action forit. The link opens the File Insight window thatcontains more information about the risk.


3 In the Threat Detected window, select the actionthat you want to perform. Some of the options are:

Returns the security risk thatis quarantined to the originallocation on your computer

This option is available onlyfor manually quarantineditems.

Restore

Returns the selectedQuarantine item to itsoriginal location withoutrepairing it and excludes theitem from being detected inthe future scans

This option is available forthe detected viral andnon-viral threats.

Restore & exclude this file

Removes the selected itemfrom the Security History log

Remove from history

Sends the selected item toSymantec for evaluation ofthe security risk

In some cases, NortonAntiVirus might not identifyan item as a security threat,but you might suspect thatthe item is infected. In suchcases, you can use thisoption to submit the item toSymantec for furtheranalysis.

Submit to Symantec

You can also navigate to this window by using theOptions link in the File Insight window for somerisks.



Adding an item to the Quarantine

Security History Quarantine provides a safe location onyour computer in which you can isolate items while youdecide on an action to take on each item.

The Quarantine view in the Security History windowdisplays a list of quarantined items. You can view thename and the risk status of each quarantined item.

You can manually add an item to the Security HistoryQuarantine. You can use theAdd to Quarantine optionin the Quarantine view in the Security History windowto quarantine the items that you suspect are infected.This action has no effect on the items that are alreadyquarantined.

w You cannot add a known Good File or a Windowsapplication to Quarantine.

To add an item to the Quarantine

1 In the Security History window, in the Quarantineview, click Add to Quarantine.

2 In the Manual Quarantine dialog box, in theDescription text box, type a short name for the itemthat you want to add.This text appears in the Quarantine, so you shoulduse a recognizable description.

3 Click Browse.4 In the Select File to Quarantine dialog box, browse

to the item that you want to add, select it, and thenclick Open.

5 Click Add.6 Click Close.

Restoring an item from the Quarantine

Some programs rely on other programs that areclassified as security risks to function. The program maynot function if a particular security file is removed. All of


the removed security risks are automatically backed upin the Security History Quarantine. This way, NortonAntiVirus lets you restore any risk to regain thefunctionality of a program that requires the risk programto run.

For example, a shareware or freeware program that youdownload may use adware to keep its price low. In thiscase, you can allow the security risk program to remainon your computer or restore it if Spyware Protection hasremoved it.

Some quarantined items are successfully disinfectedafter Norton AntiVirus rescans them. You can alsorestore such items.

w If you restore an item to a directory other than its originallocation, it may not function properly. Therefore, it isrecommended that you reinstall the program.

To restore an item from the Quarantine

1 In the Security History window, in the Quarantineview, select the item that you want to restore.

2 In the Details pane, click Options.3 In the Threat Detected window, do one of the

following:1 Click Restore & exclude this file.

This option returns the selected quarantine itemto its original location without repairing it andexcludes the item from being detected in thefuture scans.

1 Click Restore.This option returns the selected quarantine itemto its original location without repairing it. Thisoption is available only for manually quarantineditems

4 In the Quarantine Restore window, click Yes.In case of non-viral threats, you can use the optionthat is available in this window to exclude the securityrisk. Norton AntiVirus does not detect the securityrisks that you exclude in the future scans.


5 In the Browse for Folder dialog, select the folder ordrive where you want to restore the file and then clickOK.

6 Click Close.

Manually submitting an item to Symantec

When a virus or other risk is detected, it is automaticallysubmitted to Symantec Security Response website foranalysis. If you have turned off the option to submit risksautomatically, you can manually submit them from theSecurity History Quarantine. You must have an Internetconnection to submit an item.

When you submit files to Symantec automatically ormanually, you contribute to the effectiveness of yourSymantec product. For example, you can submit an itemthat has not been detected during scanning that youbelieve may be a security risk. Symantec SecurityResponse analyzes the file. If it is identified as a securityrisk, it is added to a future definition update.

Personally identifiable information is never included insubmissions.

In some cases it is necessary for Symantec SecurityResponse to block submissions of a particular type orvolume. These items appear as Not Submitted inSecurity History.

To manually submit an item to Symantec

1 In the Security History window, in the Quarantineview, select the item that you want to submit toSymantec.

2 In the Details pane, click Options.3 In the Threat Detected window, click Submit to

Symantec.4 In the dialog box that appears, click OK.



1 Feature summary

1 About turning off automatic features

1 About customizing settings and options

Feature summaryUse the information in this section to familiarize yourselfwith the product.

This section includes the following information:1 A list of all of the features in the product1 A brief description of each feature

The feature summary can help you determine whichfeature to use to solve a problem. Read the featuredescriptions to locate the correct component to use.

For more information, select one of the sub-entries forthis Help topic.

About virus and security risk protection featuresVirus and security risk protection features providecomprehensive virus prevention and security riskdetection for your computer. Known viruses areautomatically detected and repaired. Instant messengerattachments, email message attachments, Internetdownloads, and other files are scanned for viruses and

7Customizingprotectionfeatures

other potential risks. In addition, the definition updatesthat Automatic LiveUpdate downloads when yourcomputer is connected to the Internet keeps youprepared for the latest security risks.

Your computer is continually monitored and protectedfrom known and unknown threats by the followingfeatures:

Checks for viruses and othersecurity risks every time thatyou run programs on yourcomputer. Auto-Protect optionslet you customize the protectionof your computer. Auto-Protectoptions are:1 Loads into memory when

Windows starts, providingconstant protection whileyou work.

1 Checks for viruses andsecurity risks every time thatyou use software programson your computer. It alsochecks every time when youinsert removable media,access the Internet, or usedocument files.

1 Monitors your computer forany unusual symptoms thatmay indicate an activethreat.

Auto-Protect

Notifies you of program updatesand downloads definitionupdates automatically.

See “About LiveUpdate”on page 49.

Automatic LiveUpdate

238Customizing protection featuresFeature summary

Detects viruses, spyware, andother security risks incompressed files during manualscans.

See “What to do if a securityrisk is found” on page 155.

Compressed File Scan

Protects your computer againstthe threats that you may receivethrough email attachments.

You can use the Email AntivirusScan option to configure youremail program for protectionagainst viruses and othersecurity threats.

Email Protection

Lets Norton AntiVirus performan Insight Network scan on yourcomputer

The Insight Network scan usesthe virus definitions that areavailable locally and hosted inthe Cloud. Norton AntiVirusprovides additional protectionby using the most recentdefinitions from the Cloud, apartfrom the definitions that areavailable locally on yourcomputer.

See “About Insight Networkscan” on page 124.

Insight Protection


Scans for and detects virusesin instant messengerattachments.

Scans the instant messengerattachments for the supportedinstant messenger programsthat were on your computerwhen you installed yourproduct. New instantmessenger programs must beconfigured in InstantMessengerScan window.

Instant Messenger Scan

Detects the new and theunknown viruses by analyzingan executable file's structure,and behavior. Also, byanalyzing other attributes suchas programming the logic,computer instructions, and anydata that is contained in the file.

Heuristic Protection

Protects Norton AntiVirusSettings from unauthorizedchanges.

Settings PasswordProtection

Checks for the infections thathave processes running inmemory and the infections thatthe startup folders and filesrefer.

Automatically runs onceLiveUpdate updates yourcomputer with program updatesand definition updates.

See “Running a Quick Scan”on page 110.

Quick Scan


About spyware and other security risk protectionfeatures

Spyware and other security risk protection featuresprovide protection against the latest security risks, suchas spyware and adware. These features scan for existingrisks and blocks new risks before they can be installedon your computer.

Spyware and other security risk protection featuresinclude the following:

Auto-Protect blocks theprograms that have beenidentified as spyware oradware before they can beinstalled on your computer.

Auto-Protect SpywareBlocking

By default, manual andscheduled scans search forspyware, adware, and othersecurity risks. Auto-Protectscans for these items aswell.

Security risk scan

If a scan removes a securityrisk program that anotherprogram relies on forfunctionality, you can restorethe security risk programfrom Security History.

Security risk restore


If you are unsure how tohandle a program that isclassified as a security risk,you can view the securityrisk assessment. Thesecurity risk assessmentdescribes the level of impactthat a security risk programhas on your computer. Youcan access the security riskassessment from the RiskDetailswindow. This windowis available when the scanresults require input beforeit processes a security riskprogram.

Security risk assessment

About turning off automatic featuresYour Symantec product is set by default to providecomplete protection for your computer. Many of thesesettings include the automatic features that providecontinuous protection. Under certain circumstances,you might need to turn off an automatic feature tocomplete a task.

w When you have completed the task for which you turnedoff the automatic feature, make sure that you turn thefeature on again.

242Customizing protection featuresAbout turning off automatic features

See “Turning offAuto-Protecttemporarily andturning it on again”on page 243.See “Turning off orturning on NortonCommunity Watch”on page 244.

Turning off Auto-Protect temporarily and turning iton again

If you have not changed the default option settings,Auto-Protect loads when you start your computer.Auto-Protect also guards against viruses, Trojan horses,worms, and other malicious threats. It checks programsfor viruses when programs run and monitors yourcomputer. It also checks the removable media for anyactivity that might indicate the presence of a virus. WhenAuto-Protect detects a virus or virus-like activity, it alertsyou.

In some cases, Auto-Protect might warn you about avirus-like activity that you know are not the work of avirus. If you perform such an activity and want to avoidthe warning, you can turn off Auto-Protect.

If you have set a password for settings, Norton AntiVirusasks you for the password before you can view orchange the settings.

w When you turn off Auto-Protect, SONAR Protectionand Download Intelligence are also turned off.

To turn off Auto-Protect temporarily


Time Protection.3 In the Auto-Protect row, move the On/Off switch to

the right to the Off position.4 In the Settings window, click Apply.5 In the dialog box that appears, in the Select the

duration drop-down list, select how long you wantto turn off Auto-Protect, and then click OK.


To turn on Auto-Protect temporarily


Time Protection.3 In the Auto-Protect row, move the On/Off switch to

the left to the On position.4 In the Settings window, click Apply.

Turning off or turning on Norton Community WatchYou can use the Norton Community Watch option tosend information about a suspicious file to Symantecfor analysis. Symantec assesses the data to determinethe new threats and their sources. The Norton featuressuch as Norton Insight and Insight Network use theSymantec assessed information to detect the securitythreats.

w Norton Community Watch collects and submits detaileddata about the Norton-specific errors and componentsonly. It does not collect or store any personal informationof any user.

You can use Security History to review the informationthat has been sent to Symantec.

To turn off or turn on Norton Community Watch

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Other Settings.4 In theNorton CommunityWatch row, do one of the

following:1 To turn off Norton Community Watch, move the

On/Off switch to the right to the Off position.1 To turn on Norton Community Watch, move the

On/Off switch to the left to the On position.



About customizing settings and optionsThe default settings provide complete protection for yourcomputer. However, you may want to adjust the settingsto optimize system performance or disable the optionsthat do not apply. You can change the product's settingsto fit your work environment.

From non-admin accounts of your computer, you needadministrator authentication to change product settings.If you are an administrator, keep in mind that thechanges that you make apply to everyone who uses thecomputer.

For more information, select one of the sub-entries forthis Help topic.

Configuring Norton AntiVirus settingsThe default Norton AntiVirus settings provide a safe,automatic, and efficient way to protect your computer.If you want to change or customize your protection, youcan access most features from the main window.

To configure Norton AntiVirus settings for individualfeatures

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click any of the settings tab

to open it.3 Move the switch to the desired position.4 Click Configure for the feature that you want to

change.5 In the window that appears, make the necessary

changes, and then click OK.6 To apply the default settings in a specific section,

click Use Section Defaults on the tab.

245Customizing protection featuresAbout customizing settings and options

7 In the Settings window, do one of the following:1 To save your changes and close the Settings

window, click OK.1 To save your changes without closing the

Settings window, click Apply.1 To apply the default settings, click Default All,

and then click OK or Apply.

8 If Security Request dialog box appears, select theduration for how long you want to turn off a feature,and then click OK.

To configure Norton AntiVirus Settings



2 In the Settings window, configure your settings inthe following tabs:

Lets you configure howyou want Norton

Computer

AntiVirus to scan yourcomputer for viruses andother security threats.

You can also configureNorton AntiVirus toobtain regular updatesfor complete protectionof your computer. Youcan include additionalprotection to yourcomputer by using themost recent definitionsfrom Cloud during scans.

Your options are:1 AntiVirus and SONAR

Exclusions1 Computer Scan1 Real Time Protection1 Updates


Lets you configure howyou want NortonAntiVirus to monitor yournetwork activities.

You can protect yourcomputer against thethreats that you mightreceive through emailattachments, instantmessaging programattachments. You canalso configure thecommunication port thatNorton products use tocommunicate with eachother.

In addition, you canprotect your computeragainst intrusionattempts.

Your options are:1 Browser Protection1 Download

Intelligence1 Intrusion Prevention1 Message Protection1 Network Security

Settings

Network


Lets you configure theappearance and securityof your product.

In addition, you canconfigure how NortonAntiVirus submits riskdetails to Symantec. Youcan specify your proxysettings to obtaindefinition updates. Youcan also configure SilentMode, PerformanceMonitoring, Idle Time Outduration, Monthly Report,and other miscellaneousoptions.

Your options are:1 Norton Tasks1 Other Settings1 Performance

Monitoring1 Product Security1 Silent Mode Settings

General

If you set a password to access the Settings window,you must enter the password to view or configuresettings even if you are an administrator. Therefore,ensure that you set an easy password. However, if youforget your settings password, you can reset thepassword in the window that appears when you chooseto uninstall Norton AntiVirus. You need not uninstall theproduct to reset your password. You can use the resetsettings password option in the uninstall preferencewindow to reset your password.


About Computer settings

The various options in the Computer tab let youconfigure how you want Norton AntiVirus to scan yourcomputer for viruses and other security threats.

Your options are:

AntiVirus and SONARExclusions options let youspecify the items that NortonAntiVirus excludes from itsscans. Scans and signaturesare some items that you canexclude from scanning.

AntiVirus and SONARExclusions options also let youchoose which categories ofrisks you want Norton AntiVirusto detect.

w AntiVirus and SONARExclusions reduce your level ofprotection and should be usedonly if you have a specific need.

AntiVirus and SONARExclusions


Norton AntiVirus lets you rundifferent types of scans todetect and prevent any virusinfection on your computer.

You can use the variousComputerScan options to selectthe scan type, file types to scan,and the scan schedule. You canalso specify scanning ofcompressed files. You canperform a Full System Scan.You can also individually scandrives, folders, or files.

The Computer Scan optionsalso let you specify scans todetect rootkits, other stealthitems, network drives, trackingcookies, and unknown securitythreats.

Computer Scan


Real Time Protection


Real Time Protection optionprotects your computer bycontinuously checking forviruses and other security risks.

You can use the Real TimeProtection options to control thescanning and monitoring of yourcomputer.

Your options are:

1 Antispyware

Antispyware protects yourcomputer against thesecurity risks that cancompromise your personalinformation and privacy.Antispyware options let youchoose which categories ofrisk you want NortonAntiVirus to detect formanual, email, and instantmessenger scanning.

1 Auto-Protect

Auto-Protect loads intomemory when Windowsstarts, providing constantprotection while you work.Auto-Protect checks forsecurity risks every time thatyou use software programson your computer, insertremovable media, accessthe Internet, or usedocument files. It alsomonitors your computer forany unusual symptoms thatmay indicate an activethreat.You can use theAuto-Protect options tocustomize the protection of


your computer.1 SONAR Protection

Symantec Online Networkfor Advanced Response(SONAR) provides you withreal-time protection againstthreats by proactivelydetecting unknown securityrisks on your computer.SONAR identifies emergingthreats based on thebehavior of applications.SONAR Protection isquicker than the traditionalsignature-based threatdetection techniques.SONAR detects andprotects you againstmalicious code even beforevirus definitions areavailable throughLiveUpdate. You can turn onthis option to proactivelydetect unknown securityrisks on your computer.SONAR provides you thegreatest control when lowcertainty threats aredetected.

1 EnableBoot TimeProtection

EnableBoot TimeProtectionstarts Auto-Protect whenyou start your computer. Itprovides enhanced securitylevel from the time your startyour computer.


1 Early Launch Anti-MalwareProtection

This feature provides betterprotection by running all thenecessary components ofNorton AntiVirus that blockmalware intrusion when youstart your computer.w This feature isavailable only in Windows8.


Updates


Norton AntiVirus protects yourcomputer from vulnerabilitiesthrough the latest program anddefinition updates. Definitionupdates contain the informationthat lets Norton AntiVirusrecognize and alert you to thepresence of a specific virus orsecurity threat.

You can use the options in theUpdates section to obtain thelatest virus definitions and keepyour computer secure from thelatest security threats.

Your options are:

1 Automatic LiveUpdate

Automatic LiveUpdateautomatically checks fordefinition updates andprogram updates to yourvirus protection when youare connected to theInternet.

1 Pulse Updates

In addition to the definitionupdates that AutomaticLiveUpdate downloads,Norton AntiVirus usesstreaming technology todownload the latest virusdefinitions. Thesedownloads are called PulseUpdates. The PulseUpdates are lighter andfaster, and keep yourcomputer secure from theongoing threats on theWorld Wide Web.

1 AutomaticDownloadofNewVersion


Automatically downloads thelatest available version andprompts you for freeinstallation. To get the latestversion, this option must beturned on.w This feature may notwork in some versions ofNorton AntiVirus.

1 Apply updates only onreboot

Lets you choose how theprogram updates obtainedby Automatic LiveUpdateneed to be applied to yourcomputer. Certain programupdates may require you torestart your computer for theupdates to complete.When you turn on thisoption, program updatesthat require system restartare automatically applied thenext time you restart yoursystem. However, programupdates that do not requiresystem restart are appliedinstantly. By default, thisoption is turned off.w This option is availableonly in Windows 7 andWindows 8.

About Network settings

The options in theNetwork tab let you configure NortonAntiVirus to monitor your Internet activities.

You can configure Norton AntiVirus to protect yourcomputer against any threat that you may receivethrough email attachments or instant messenger


attachments. You can also use the options in theNetwork tab to protect your computer against intrusionattempts.

Your options are:

The Browser Protection featurechecks for browservulnerabilities in the followingbrowsers:

1 Internet Explorer 7.0 andlater

1 Chrome 17.0 and later1 Firefox 10.0 and later

You must turn on the BrowserProtection option to enable thisfeature.

Browser Protection

Download Intelligence protectsyour computer against anyunsafe file that you downloadfrom the supported portals.

The Download Intelligenceoptions let you specify whetheryou want to receive anynotifications or alerts when youdownload or run a filerespectively.

Download Intelligence


Intrusion Prevention


Intrusion Prevention scans allthe network traffic to and fromyour computer and comparesthis information against a set ofattack signatures. Attacksignatures contain theinformation that identifies anattacker's attempt to exploit aknown vulnerability in theoperating system or in aprogram. If the informationmatches an attack signature,Intrusion Prevention blocks thetraffic from the suspiciouscomputer.

The following are someactivities that you can do usingthe Intrusion Preventionoptions:

1 View the list of IntrusionPrevention signatures.

1 Exclude individualsignatures from beingmonitored.

1 Specify whether or not youmust be notified whenIntrusion Preventionsignatures are detected.

1 Activate AutoBlock for aspecified duration to blockall incoming traffic from acomputer that continues toattack your system.

1 View, restrict, or unblock thelist of computers thatAutoBlock blocks.

1 View or unblock the list ofcomputers that AutoBlockblocks.

1 Determine whether or notyou are notified when


Intrusion Preventionactivities are detected.


Message Protection


Email Protection protects yourcomputer against the threatsthat you may receive throughemail attachments. You can usethe Email Antivirus Scan optionand the Protected PortsSettings option to configureyour email program forprotection against viruses andother security threats.

Email Antivirus Scan protectsyou from the threats that aresent or received in emailattachments.

You can use the Email AntivirusScan options to define howNorton AntiVirus should behavewhen it scans email messages.Based on the options youchoose, Norton AntiVirusautomatically scans the emailmessages that you send orreceive.

Instant Messenger Scan optionlets you customize the scanningof the files the instantmessenger programs receive.You can select the supportedinstant messenger programsfrom which you may receivefiles. Norton AntiVirus scans thefiles that you receive from theselected instant messengerprograms.

You can use the ProtectedPorts Settings option to protectthe POP3 and SMTP ports thatare associated with your emailprogram. Norton AntiVirusautomatically protects the


default SMTP port 25 and thedefault POP3 port 110. If youremail program is not configuredwith the default ports, you canmanually configure NortonAntiVirus to protect your POP3and SMTP ports.


Network SecuritySettings


The Network Cost Awarenessoption lets you set up policiesand restrict the Internet usageof Norton AntiVirus. You candefine the amount of networkbandwidth that Norton AntiViruscan use.

The Network Security Mapoption provides a pictorialrepresentation of the deviceson the network to which yourcomputer is connected. You canview the security status of thedevices that are connected tothe network to which yourcomputer is connected.

Network Security Map also letsyou configure thecommunication port that Nortonproducts use to communicatewith each other.

The Welcome Screen optiondisplays the Network SecurityOverview window when youopen Network Security Map.

The Proxy Server option letsyou specify the automaticconfiguration URL, proxysettings, and the authenticationdetails for firewall or proxyserver. In case of proxy servers,Norton AntiVirus uses theNetwork Proxy Settings toconnect to the Symantec serverand the Internet.

The following are also someactivities that you can do usingthe Norton Security Mapfeature:1 View or modify details


related to the computers ordevices that are on yournetwork.

1 Grant or deny permissionsto the networked devices toaccess your computer.

1 Add or Remove any devicein the Network SecurityMap.

About General settings

You can use General settings to schedule your producttasks and configure different Norton AntiVirus settings.You can access the General settings options under theGeneral tab in the Settings window. You can alsoconfigure the security settings of your product fromGeneral settings.

By using General settings, you can do the following:

1 Schedule your Norton Tasks.1 Configure the General settings of your product.1 Monitor the performance of your system.1 Configure the security settings.1 Customize the Silent Mode settings.


Your options are:

Norton Tasks


Lets you configure yourNorton Tasks settings.

Your options are:

1 Automatic ResumeDelayFrom Sleep OrHibernation

This option delays theautomatic backgroundtasks for a specificduration even if yourcomputer is idle for thatperiod. You can specifyAutomatic Resume Delayduration for a period ofone minute to 20minutes. By default, theAutomatic ResumeDelayFrom Sleep OrHibernation option is setto 10 minutes.

1 Automatic Tasks Delay

Lets you delay thestartup of Norton-specificprograms on yourcomputer that runautomatically when youturn on your computer.Automatic Tasks Delaydoes not delay NortonAntiVirus protection. Youcan specify AutomaticTasks Delay duration fora period of one minute to20 minutes. The defaultduration is 20 minutes.

1 Idle Time Optimizer

Lets you configureNorton AntiVirus todefragment your bootvolume or the local disk


that contains the bootvolume when yourcomputer is idle.When the option isturned on, NortonAntiVirus automaticallyschedules theoptimization after youinstall an application onyour computer.Optimization improvesthe performance of yourcomputer bydefragmenting thefragmented parts of thedisk.

1 Idle Time Out

Lets you specify the IdleTime Out duration afterNorton AntiVirusidentifies your computeras idle. You can specifythe Idle Time Out for aperiod of one minute to30 minutes. The defaultduration is 10 minutes.

1 Norton TaskNotification

Lets you configureNorton AntiVirus to showor hide the notificationsthat appear whenautomatic Norton Tasksare started.


Other Settings


Lets you configure themiscellaneous settings.

Your options are:

1 Power Saving Mode

Lets you save yourbattery power bysuspending the NortonTasks when yourcomputer is on batterypower.By default, this option isturned on.

1 Monthly Report

Lets you view theMonthly Report for thelast 30 days.You can configure theMonthly Report optionsto remind you to viewMonthly Report.

1 SpecialOfferNotification

Lets you configureNorton AntiVirus to notifyyou about special offerson the latest Nortonproducts, add-ons, andother useful informationfrom Symantec.w This option is notavailable in someversions of NortonAntiVirus.

1 Insight Protection

Lets Norton AntiVirus toperform an InsightNetwork Scan on yourcomputer.The Insight NetworkScan uses the virus


definitions that areavailable locally andhosted in the cloud.Norton AntiVirus providesadditional protection byusing the most recentdefinitions.

1 Norton CommunityWatch

Lets you submit selectedsecurity and applicationdata to Symantec foranalysis. Symantecanalyses the data todetermine any possiblesecurity risks andprovides you the usefulstatistical informationabout the applications.The Detailed Error DataCollection option lets youallow or deny some ofthe detailed datasubmissions. Thesedetailed data may varydepending on theNorton-specific errorsand components. Youcan use the Always,Never, and Ask Meoptions to configure thesubmissions.


1 Remote Management

Lets you remotely viewyour device’s securitystatus and fix somesecurity issues by usingNorton Management,Norton One, and NortonStudio. Norton Studio isan app that works onWindows 8.When you turn onRemote Management,Norton AntiViruspublishes details such asyour subscription status,security status of yourdevice, and other detailsto the NortonManagement, NortonOne, and Norton Studioapp. These details helpyou view and fix securityissues of your device.You can access thesedetails by using NortonStudio app in Windows8, or using NortonManagement and NortonOne from anywhere tomanage Norton AntiViruson your device.w By default, thisfeature is disabled unlessyou register your NortonAntiVirus with yourNorton account.


Performance Monitoring


Lets you monitor theperformance of yourcomputer.

1 PerformanceMonitoring

When you turn on thePerformanceMonitoringoption, Norton AntiVirusmonitors the CPU usageand memory usage ofyour computer. You canalso monitor theimportant systemactivities that youperformed for the lastthree months in thePerformance window.In addition, NortonAntiVirus notifies youwith performance alertswhen there is high usageof your system resourcesby a program or process.Your options are:2 PerformanceAlerting

Lets you configureNorton AntiVirus todetect and notify youabout the increasedusage of yourcomputer resourcesby any program orprocess.Norton AntiVirusnotifies you with thedetails of the programname and resourcesthat the programuses. You can setPerformanceAlertingto the On, Log Only,or the Off mode. The


Details&Settings linkin the notification alertlets you viewadditional detailsabout the resourceconsumption by theprogram in the FileInsight window.

2 Resource ThresholdProfile for Alerting

Lets you configurethe resourcethreshold profile fordisplayingperformance alerts.

2 Use Low ResourceProfile On BatteryPower

Lets you configureNorton AntiVirus tochange the resourcethreshold to lowprofile when yourcomputer runs onbattery power.


2 Alert for High-Usageof:2 CPU

When this optionis turned on,Norton AntiVirusdetects andnotifies you withthe details ofincreased usageof the CPUresource by anyprogram orprocess.

2 Memory

When this optionis turned on,Norton AntiVirusdetects andnotifies you aboutthe increasedusage of memoryby any program orprocess.

2 Disk

When this optionis turned on,Norton AntiVirusdetects andnotifies you aboutthe increasedusage of your diskby any program orprocess.

2 Handles

When this optionis turned on,Norton AntiVirusdetects andnotifies you aboutthe increased


usage of handlesby any program orprocess.

2 Program Exclusions

Lets you selectspecific programs toexclude fromappearing inperformance alerts.


Product Security


Lets you protect NortonAntiVirus from unauthorizedchanges.

Your options are:

1 Non-Admins Access toSettings

Lets you access andconfigure all the optionsin the Settings windowfrom a non-admin useraccount as well.By default, this option isturned off. You need tolog in to your computeras an administrator toturn on this option. Youcannot access theSettings window if theSettings window isopened in some otheruser account on yourcomputer.

1 Norton Product TamperProtection

Lets you protect yourNorton product from anattack or modification byunknown or suspiciousapplications.

1 Settings PasswordProtection

Lets you set up apassword to protectNorton AntiVirus settings.It protects the productsettings fromunauthorized access. Ifyou set a password, youmust enter the passwordeach time that you want


to view or configure yourproduct settings.However, if you forgetyour settings password,you can reset thepassword in the windowthat appears when youchoose to uninstallNorton AntiVirus. You donot need to uninstall theproduct to reset yourpassword. You can usethe reset settingspassword option in theuninstall preferencewindow to reset yourpassword.


Silent Mode Settings


Lets you turn on or turn offSilent Mode.

Your options are:

1 Silent Mode

When you turn on theSilent Mode option,Silent Mode is enabledfor a specified duration.Norton AntiVirussuppresses all alerts andsuspends thebackground activities forthe duration that youspecify.

1 Full Screen Detection

When you turn on theFull Screen Detectionoption, Norton AntiVirusautomatically detects theapplications that are runin full-screen mode andenables Silent Mode.Norton AntiVirussuppresses most of thealerts and suspends thebackground activities.The only activities thatrun are those that protectyour computer fromviruses and othersecurity threats.

1 QuietMode onDetectionof:2 IMAPI 2.0 Disk Burn

When you use theMedia Centerapplication to burn aCD or DVD, NortonAntiVirus detects theactivity, and


automatically turns onQuiet Mode. WhenQuiet Mode is turnedon, Norton AntiVirussuppresses thebackground activitiesbut continues todisplay alerts andnotifications.

2 Media Center TVRecording

When you use theMedia Centerapplication to recorda TV program, NortonAntiVirus detects theactivity, andautomatically turns onQuiet Mode. WhenQuiet Mode is turnedon, Norton AntiVirussuppresses thebackground activitiesbut continues todisplay alerts andnotifications.


2 User-SpecifiedPrograms

When you run anapplication that islisted in theUser-SpecifiedPrograms list, NortonAntiVirus detects theactivity, andautomatically turns onQuiet Mode. WhenQuiet Mode is turnedon, Norton AntiVirussuppresses thebackground activitiesbut continues todisplay alerts andnotifications.You can configure thelist of programs forwhich you want toturn on Quiet Mode.

About Norton Product Tamper Protection

Norton Product Tamper Protection prevents outsideprograms from making changes to the Norton product.This security feature also prevents Windows SystemRestore from changing Norton files, which results in theRestoration Incomplete message.

Norton Product Tamper Protection protects NortonAntiVirus from an attack or modification by any virus orother unknown threat. You can protect your product fromaccidental modification or deletion by keeping theNorton Product Tamper Protection option turned on.

If you want to temporarily turn off Norton ProductTamper Protection, you can turn it off for a specifiedduration.


w You cannot run System Restore on your computer whenNorton Product Tamper Protection is turned on. Youmust temporarily turn off Norton Product TamperProtection to run a successful System Restore.

Turning off or turning on Norton Product Tamper

Protection

Norton Product Tamper Protection protects the NortonAntiVirus files from an attack or modification by any virusor other unknown threat. You can protect your productfrom accidental modification or deletion by keeping theNorton Product Tamper Protection option turned on.

If you want to temporarily turn off Norton ProductTamper Protection, you can turn it off for a specifiedduration.

w You cannot run System Restore on your computer whenNorton Product Tamper Protection is turned on. Youmust temporarily turn off Norton Product TamperProtection to run a successful System Restore.

To turn off Norton Product Tamper Protection

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Product Security.4 In the Norton Product Tamper Protection row,

move the On/Off switch to the right to the Offposition.

5 Click Apply.6 In the Security Request dialog box, in the Select

the duration drop-down list, select how long youwant to turn off Norton Product Tamper Protection.

7 Click OK.8 In the Settings window, click OK.

To turn on Norton Product Tamper Protection

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Product Security.


4 In the Norton Product Tamper Protection row,move theOn/Off switch to the left to theOn position.


About securing Norton AntiVirus Settings usinga password

You can configure Norton AntiVirus to preventunauthorized access to your product settings. If youshare your computer with others and do not want themto modify your Norton AntiVirus Settings, you can secureNorton AntiVirus Settings using a password. TheSettings Password Protection option lets you secureyour Norton AntiVirus Settings by setting up a password.

By default, Settings Password Protection option isturned off. You must turn on the Settings PasswordProtection option to set up a password for your productsettings. To use the Settings Password Protectionoption, go to the Norton AntiVirus main window, andthen click Settings >General >Product Security. Thepassword must be between 8 and 256 characters inlength.

After you set up a password for Norton AntiVirusSettings, you must enter the password each time toaccess or configure your product settings. If you forgetyour settings password, you can reset the password inthe window that appears when you choose to uninstallNorton AntiVirus. You do not need to uninstall theproduct to reset your password. You can use the resetsettings password option in the Select your UninstallPreference window to reset your password.

w The reset settings password option appears in theSelect your Uninstall Preference window only whenthe Settings Password Protection option is turned on.

You can turn off the Settings Password Protectionoption if you no longer require password protection foryour Norton AntiVirus Settings.


Securing your Norton AntiVirus Settings using a

password

You can secure your Norton AntiVirus Settings fromunauthorized access by setting up a password for yourproduct settings. The Settings Password Protectionoption lets you secure your Norton AntiVirus Settingsusing a password.

After you set up a password for Norton AntiVirus settingsyou must enter the password each time to view orconfigure your product settings.

By default, the Settings Password Protection optionis turned off. You must turn on the Settings PasswordProtection option to set up a password for your productsettings.

w The password must be between 8 and 256 charactersin length.

To secure your Norton AntiVirus Settings using apassword

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Product Security.4 In the Settings Password Protection row, move

the On/Off switch to the left to the On position.5 Do one of the following:

1 In the Settings Password Protection row, clickConfigure.


6 In the dialog box that appears, in the Password box,type a password.

7 In the Confirm Password box, type the passwordagain.

8 Click OK.9 In the Settings window, click OK.


Turning off Norton AntiVirus Settings password

You can protect your Norton AntiVirus Settings with apassword using the Settings Password Protectionoption. If the Settings Password Protection option isturned on, you need to enter the Settings password eachtime to view or configure your Norton AntiVirus settings.You cannot access the product settings without providingyour Settings password.

w In case you forget your Settings password, you can resetit using the reset settings password option in theSelect Uninstall Preference window.

You can turn off the Settings Password Protectionoption if you do not require password protection forNorton AntiVirus settings.

To turn off Norton AntiVirus Settings password

1 In the Norton AntiVirus main window, click Settings.2 In the dialog box that appears, in the Password box,

type your Settings password, and then click OK.3 In the Settings window, click the General settings

tab.4 In the left pane, click Product Security.5 In the Settings Password Protection row, move

the On/Off switch to the right to the Off position.6 Click Apply, and then click OK.

Resetting your Norton AntiVirus Settings password

If you forget your Norton AntiVirus Settings password,you can reset the password. You can reset your NortonAntiVirus Settings password using the reset settingspassword option in the Select Uninstall Preferencewindow.

To access the Select Uninstall Preference window,you must choose to uninstall Norton AntiVirus. However,you need not uninstall the product to reset your Settingspassword.


w The reset settings password option appears in theSelect Uninstall Preferencewindow only if theSettingsPassword Protection option is turned on. To use theSettings Password Protection option, go to the NortonAntiVirus main window, and then click Settings>General >Product Security.

To reset your Norton AntiVirus Settings password

1 On the Windows taskbar, do one of the following:1 In Windows XP, Windows Vista, or Windows 7,

click Start > Control Panel.1 In Windows 8, on the Apps screen, under

Windows System, click Control Panel.

2 In Windows Control Panel, do one of the following:1 In Windows XP, double-click Add or Remove

Programs.1 In Windows Vista, click Programs and Features.1 In Windows 7 or Windows 8, click Programs >

Programs and Features.The Programs option in Windows 7 or Windows8 is available when you select the Categoryoption in the View by drop-down list.

3 In the list of currently installed programs, do one ofthe following:1 In Windows XP, clickNorton AntiVirus, and then

click Change/Remove.1 In Windows Vista, Windows 7, or Windows 8,

click Norton AntiVirus, and then clickUninstall/Change.

4 At the bottom of the Select Your UninstallPreferencewindow, click reset settings password.

5 In the dialog box that appears, in the ResetPassword Key box, type the randomly generatedkey that is displayed against Reset Password Key.

6 In the New Password box, type the new password.7 In the Confirm New Password box, type the new

password again.8 Click OK.


About Remote Management

The Remote Management feature lets you remotelymanage Norton AntiVirus using Norton Studio app,Norton Management, and Norton One. It allows NortonAntiVirus to send the product-related details to NortonManagement, Norton One, and Norton Studio app. Thedetails that Remote Management publishes help youview and fix some security issues of the device.

w By default, this feature is disabled unless you registeryour Norton AntiVirus with your Norton account.

Norton Studio is a Windows 8 Store Application andworks only on Windows 8. But, you can view the securitystatus and fix security issues of your devices runningearlier versions of Windows from Norton Studio app. Inthis case, you must turn on the Remote Managementoption in your Norton product that is installed on yourdevices. For example, you have a Norton Studio appand Norton 360 installed on your laptop runningWindows 8. You also have Norton Internet Security andNorton AntiVirus installed on your desktops runningWindows XP and Vista, respectively. In this case, youcan view the security status of all three devices in theNorton Studio app. If any of the device is at risk, youcan also fix them from the Norton Studio app.

To use the Remote Management feature, you need toregister your Norton AntiVirus with your Norton account.Your device needs to be connected to the Internet touse Remote Management feature. When the RemoteManagement option is turned on, Norton AntiViruspublishes details such as your Norton AntiVirussubscription status, current security state of your device,and other details to the Norton Management, NortonOne, and Norton Studio app. You can access yourNorton Studio app in Windows 8, or Norton Managementand Norton One from anywhere to view your NortonAntiVirus details and resolve any security issue. Whenthis option is turned off, Norton AntiVirus does notpublish any of its details in the Norton Management,Norton One, and Norton Studio app.


By default, the Remote Management option is turnedoff. You can turn on this option if you want to remotelymanage Norton AntiVirus on your device.

In the Norton Management, Norton One, and NortonStudio app, you can do the following:

1 View the security statistics of Norton AntiVirus forthe last 30 days (only in Norton Studio app)

w The activities that are displayed in Norton Studio appmay vary depending on the latest version of Nortonproduct that is installed on your devices.

2 Blocked malicious software2 Blocked intrusions2 Blocked spam messages2 Blocked phishing websites2 Blocked Safe websites2 Quarantined items2 Blocked Firewall threats2 Total number of known threats2 Total number of known attacks2 Total number of known antiphishing sites2 Timestamp of last full scan2 Timestamp of last Quick Scan2 Timestamp when stats were published

1 View health states of different components of yourdevice2 Overall product health2 Computer category health2 Network category health2 Web category health

1 Fix the following items:2 Firewall2 Auto-Protect2 Scan incoming emails2 Scan outgoing emails


2 Antispyware2 Intrusion Prevention2 SONAR2 Antiphishing2 Browser Protection

1 Perform the following tasks:2 Resolve issues2 Re-key Norton AntiVirus2 Re-sync license2 Run LiveUpdate

Turning on or turning off Remote Management

Remote management lets you remotely manage NortonAntiVirus using Norton Management, Norton One, andNorton Studio app. Norton Studio is a Windows 8 StoreApplication and works only on Windows 8. When youturn onRemoteManagement option, you can view yourNorton AntiVirus details and fix some security issues ofyour device.

By default, this feature is disabled unless you registeryour Norton AntiVirus with your Norton account.

When the Remote Management option is turned on,Norton AntiVirus sends details related to your Nortonproduct to Norton Management, Norton One, and NortonStudio app. When this option is turned off, NortonAntiVirus does not publish any of its details in the NortonManagement, Norton One, and Norton Studio app.

By default, the Remote Management option is turnedoff.

In some cases, you are prompted to enter your Nortonaccount password when turning on RemoteManagement option.

To turn on Remote Management

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.


3 In the left pane, click Other Settings.4 In the Remote Management row, move the On/Off


To turn off Remote Management

1 In the Norton AntiVirus main window, click Settings.2 In the Settings window, click the General tab.3 In the left pane, click Other Settings.4 In the Remote Management row, move the On/Off

switch to the right to the Off position.5 Click Apply, and then click OK.



1 Finding the version number of your product

1 Finding the End-User License Agreement

1 About upgrading your product

1 About Norton Autofix

1 Staying informed about protection issues

1 About Support

1 About uninstalling

Finding the version number of your productIf you want to upgrade your Norton product or want toreach the customer support for assistance, you mustknow your product version number. You can find theversion number of your product on your computer.

To find the version number of your product

1 In the Norton AntiVirus main window, click Support.2 In the Support drop-down menu, move your mouse

pointer over About.You can note the version number of your product inthe pop-up that appears.

8Finding additionalsolutions

Finding the End-User License AgreementEnd-User License Agreement (EULA) is a legaldocument that you agree to while installing the product.EULA contains information such as the restriction onsharing or usage of the software, the user rights on thesoftware, and the support information.

You can read the EULA to learn more about the followinginformation:

1 The usage policies of Norton AntiVirus.1 The terms and conditions for using Norton AntiVirus.

To find the End-User License Agreement

1 In the Norton AntiVirus main window, click Support.2 In the Support drop-down menu, clickUser License

Agreement.3 Read the Norton License Agreement and clickClose.

About upgrading your productNorton AntiVirus helps you upgrade your product if youhave an active subscription. You can upgrade yourcurrent product to the latest version without any cost aslong as you have an active subscription with the currentproduct. If a new version of your product is available,Norton AntiVirus lets you download the new version.

The Automatic Download of New Version optionautomatically downloads the latest available version ofNorton AntiVirus and prompts you for free installation.To get the latest version of Norton AntiVirus, you needto turn on the Automatic Download of New Versionoption. To turn on the Automatic Download of NewVersion option, go the Norton AntiVirus main window,and then click Settings > Updates > AutomaticDownload of New Version > On.

If you choose to install the latest version of the product,Norton AntiVirus downloads and seamlessly installs thelatest version. Ensure that you have saved all your

298Finding additional solutionsFinding the End-User License Agreement

important data such as pictures and financial recordsbefore you install the new version of the product.

If you download and install the latest version of yourproduct, your subscription status remains the same asyour previous version of product. For example, you have200 days of subscription left with your current versionof product and you upgrade your product to the latestversion. In this case, the subscription status of yourupgraded product remains 200 days only.

If a new version is not available, the webpage informsyou that no new version is available and your productis up to date. Symantec recommends that you have thelatest version of the product, as it contains new andenhanced features for better protection against securitythreats.

Product upgrade is different from the program updatesand the definition updates that are minor improvementsto your installed product. The main differences are asfollows:1 Product upgrade lets you download and install a new

version of the entire product.1 Definition updates are the files that keep your

Symantec products up to date with the latestantithreat technology.

1 Program updates are enhancements to NortonAntiVirus that Symantec issues periodically.

If a new version of the product is not available, ensurethat you have all the latest program updates anddefinition updates. LiveUpdate automates the processof obtaining and installing program and definitionupdates. You can use LiveUpdate to obtain the latestupdates.

The upgrade process might not work if your browser isincompatible to communicate with the Symantec servers.

w Your product must be activated and you need an Internetconnection to check and install new product version.

299Finding additional solutionsAbout upgrading your product

Checking for a new version of the productYou can upgrade your product to the latest version ifyou have an active subscription. If you have a newversion available, you can download and install the newversion of your product. You can also let NortonAntiVirus notify you when a new version of your productis available. You can do so by turning on theAutomaticDownload of New Version option. To turn on theAutomatic Download of New Version option, go theNorton AntiVirus main window, and then click Settings> Updates > Automatic Download of New Version >On. The latest version of your product may contain newand enhanced features for better protection againstsecurity threats.

When you check for a new version, details about yourproduct such as product name and version are sent toSymantec servers. The servers then check whether anew version of the specified product is available or not.

If a new version is available, you can download andinstall it from the webpage. If a new version is notavailable, the webpage informs you about it. In suchcase, you can run LiveUpdate to obtain latest programand definition updates and keep the existing version ofyour product up to date.

The upgrade process might not work if your browser isincompatible to communicate with the Symantec servers.You can use Internet Explorer version 6.0 or later,Chrome version 10.0 or later, and Firefox version 3.6or later.

w Your product must be activated and you need an Internetconnection to check if a new version is available andinstall new version of the product.

To check for a new version of the product

1 In the Norton AntiVirus main window, click Support.

300Finding additional solutionsAbout upgrading your product

2 In the Support drop-down menu, click New VersionCheck.This option is available only if your product isactivated. The webpage that appears displayswhether a new version of the product is available ornot.

3 Follow the on-screen instructions to download thenew product.

About Norton AutofixNorton Autofix provides additional product support withone-click access from the Norton AntiVirus main window.Norton Autofix performs a Quick Scan of your computerand repairs problems without your intervention. If theproblem persists, you can use the Open Support WebSite option to go to the Norton Support website for helpusing our online forum, chat, email, or telephone.

In addition, the Norton Support website provides accessto the knowledge base articles. By using these articles,you can easily find solutions to your technical problems.

The support technicians can help you solve morecomplex problems by using remote-assistancetechnology. The remote-assistance technology allowsSymantec support technicians to access your computeras remote users so that they can perform maintenanceor service.

w Support offerings can vary based on the language orproduct.

When you click the Get Support option in the Supportdrop-down menu, Norton AntiVirus checks your Internetconnection. To access Norton Autofix, ensure that yourcomputer is connected to the Internet. If you use a proxyserver to connect to the Internet, you must configurethe proxy settings of Norton AntiVirus. See “ConfiguringNetwork Proxy Settings” on page 61.

301Finding additional solutionsAbout Norton Autofix

If you do not know your proxy settings, contact yourInternet service provider or network administrator forassistance.

Solving a problem using Norton AutofixNorton Autofix performs a Quick Scan of your computerand repairs problems without your intervention. If aproblem persists, you can use the Norton Supportwebsite for additional online support and contact options.

Your computer must be connected to the Internet toaccess Norton Autofix. If you use a proxy server toconnect to the Internet, you must configure the proxysettings of Norton AntiVirus.

w If you do not want to proceed with the support session,you can use the Cancel option to bypass the scan.

To solve a problem if your computer is connected to theInternet

1 In the Norton AntiVirus main window, click Support.2 In the Support drop-down menu, clickGet Support.3 In the Norton Autofix window, do one of the

following:1 If the problem is not fixed automatically, click

Open Support Web Site, and follow theon-screen instructions to find additional support.

1 If the problem is fixed, click Close.

To solve a problem if your computer is unable to connectto the Internet

1 In the Norton AntiVirus main window, click Support.2 In the Support drop-down menu, clickGet Support.3 Follow the on-screen instructions in the Checking

Your Connection window to attempt to correct yourconnection issue.

4 In the Checking Your Connection window, clickRetry.

302Finding additional solutionsAbout Norton Autofix

5 If you use a proxy server to connect to the Internet,you may be prompted to authenticate. If you areprompted, then in the Proxy Settings Detectedwindow, do the following:1 In the Username box, type the user name that

you provided when you configured your NetworkProxy settings.

1 In the Password box, type the password that youprovided when you configured your NetworkProxy settings.

1 Click OK.

6 If the problem still persists, in the Norton Autofixwindow, click the click here link.UnderSupport Contact Numbers, select the region,and then your country to view the contact details.You can use the contact details to contact thetechnical support team.

Staying informed about protection issuesIf you need help using Norton AntiVirus, you can findhelpful information on the Symantec website. It containsmany useful and informative features that are especiallydesigned to complement Norton AntiVirus, including thefollowing:

1 Detailed background information about currentthreats and outbreaks.

1 Newsletter to which you can subscribe.1 Protection blog that lets you post your own

comments and view comments from experts.

w The Symantec website is constantly updated andenhanced, so the available resources may vary.

To stay informed about protection issues

1 Open your browser, and go to the following URL:http://www.symantec.com

2 In the Symantec website, click Norton.

303Finding additional solutionsStaying informed about protection issues

http://www.symantec.com

3 In the menu bar that appears, do the following:1 Click the Viruses & Risks tab, and then click any

item on the left pane to find out more details aboutit.

1 Click the Community tab, and then use one ofthe following:

Register as a user andparticipate in discussions.

You can create your ownthreads of topics or take helpfrom the existing forumdiscussions.

Norton Forums

Read the messages thatprominent leaders post frominside and outside Symantecand obtain information straightfrom the source.

You can add comments or askquestions on the blogs that youare interested in.

Norton Blogs

Check about Norton in otherwebsites and social networksthat are available.

Other NortonCommunities

About SupportIf you have purchased Norton AntiVirus, you can accessSupport from the product.

w Support offerings may vary based on the language orproduct.

304Finding additional solutionsAbout Support

About Norton Support websiteThe Norton Support website provides a full range ofself-help options.

By using Norton Support website, you can do thefollowing:

1 Find help with your product download, productsubscription, product activation, product installation,and other issues.

1 Find and download the latest product manual.1 Manage your products and services using Norton

account.1 Search Norton Forum to find the additional product

help about installing, configuring, and troubleshootingerrors. You can also post your questions in the forumand get answers from experts. To post yourquestions, you need to first register for NortonForum.

1 Find information about the latest virus threats andremoval tools.

w Availability of support varies by region, language, orproduct. For additional support, go to the following URL:

http://www.norton.com/support

In addition to the self-help options, you can use theContact Us option at the bottom of the webpage tocontact the technical support team in the following ways:

Chat in real time with asupport representative.

For more complex technicalissues, chat offers the optionto allow a supportrepresentative to connectremotely to your computerand resolve your problem.

Live Chat



Submit your question on ourwebsite and receive aresponse by email.

Email support has a slowerresponse time than chat orphone.

Email

Speak to a supportrepresentative in real time.

Phone

Search for additional producthelp about installing,configuring, andtroubleshooting errors.

Norton Forums

Using the Norton Support website

Norton Support website contains answers to the mostcommon customer questions. You can find the latestproduct manual, knowledge base articles, and virusremoval tools.

Norton Support website contains problem-solving articlesthat are presented in an easy step-by-step format. Thearticles are categorized and listed on the left side of thewebpage. Using the categories, you can browse throughthe available support topics. You can also use theSearch Support box to find solution using a keyword.

Norton Support website also contains useful links to theproduct manual, the Norton account, the Norton Forum,and the spyware help under Additional Resources.

To use the Norton Support website

1 In the Norton AntiVirus main window, click Support.2 In the Support drop-down menu, clickGet Support.3 Follow the on-screen instructions.4 In the Norton Autofix window, click Open Support

Web Site.The Norton Support webpage appears.



About phone supportNorton Autofix offers a range of technical support andcustomer service options. When you click the GetSupport option in theSupport drop-down menu, NortonAutofix performs a Quick Scan and repairs problemswithout your intervention.

If the problem persists, and you have an active Internetconnection, you can use the Open Support Web Siteoption in the Norton Autofix window. This option takesyou to the Norton Support website for additional onlinesupport and contact details.

You get the click here option in the Norton Autofixwindow, only when you have a problem connecting tothe Internet. You can use the click here link to get thephone number to contact a support representative.

w Support offerings may vary based on the language orproduct.

If you cannot access phone support by using NortonAutofix, then you can access the phone support optionsat the following URL:


Getting support by phone

When you click the Get Support option in the Supportdrop-down menu, Norton Autofix performs a Quick Scanand should repair your computer problems. However,if the problem persists, you can use the Open SupportWeb Site option to go to the Norton Support website forhelp by telephone, email, chat, or forum.

If you have a problem connecting to the Internet, youget the click here option in theNorton Autofixwindow.You can use the click here link to get the phone numberto contact a support representative.



w Availability of support varies by region. Regulartelephone and Internet connection fees apply in certaincountries.

To get support by phone if your computer is unable toconnect to the Internet

1 In the Norton AntiVirus main window, click Support.2 In the Support drop-down menu, clickGet Support.3 Follow the on-screen instructions.4 In the Norton Autofix window, click the click here

link.5 In the Norton Autofix window, under Support

Contact Numbers, select the region, and then thelocation.You can use the phone number to contact a supportrepresentative.

To get support by phone if your computer is connectedto the Internet

1 In the Norton AntiVirus main window, click Support.2 In the Support drop-down menu, clickGet Support.3 After Norton Autofix scans, click the Open Support

Web Site link.The Norton Support webpage appears.

4 Click the Contact Us option at the bottom of thewebpage and follow the on-screen instructions.

Support policySymantec recommends that you have the latest versionof the product, as it contains new and enhanced featuresfor better protection against security threats. Currenthelp and support for your Norton product can be foundat the following URL:

www.norton.com/support

Symantec reserves the right to change its supportpolicies at any time without notice. You can view thelatest version of the support policy at the following URL:

www.symantec.com/supportpolicy



http://www.symantec.com/supportpolicy

About keeping your subscription currentSubscription period lengths vary by Symantec product.To maintain uninterrupted protection, you must keepyour subscription up to date. If you do not renew yoursubscription, you cannot obtain updates of any kind andthe software no longer functions.

When you run LiveUpdate near the end of yoursubscription period, you are prompted to subscribe fora nominal charge. Follow the on-screen instructions torenew your subscription.

When you renew your subscription, the definitionupdates and new product features are availablethroughout the subscription period. Please note thatfeatures may be added, modified, or removed duringthis period.

You can renew or know more about your subscriptionfrom the My Account window in your Norton AntiVirus.

To know the various offerings from Norton, visithttp://us.norton.com/comparison/promo.

Worldwide service and supportWorldwide service and support solutions vary by country.To contact one of our Support offices, please go to thefollowing website and select your language.

www.norton.com/support

If you are a Norton One Premium Member, go to thefollowing Norton One support website for informationon this topic:

https://one.norton.com/support

ClubNortonClubNorton is your one-stop resource center for Internetsecurity. As a Norton customer, Symantec wants tomake your experience with your computer safe,enjoyable, and productive. Whether you use yourcomputer to manage your personal finances, shop


http://us.norton.com/comparison/promo

http://www.symantec.com/globalsupport

https://one.norton.com/support

online, or share your latest digital photos with friendsand family, ClubNorton makes your experience a goodone. Our goal is to consistently provide the proper toolsand information to keep you up to date.

For more information, go to the following URL and selectyour country or region in the Select YourCountry/Region drop-down menu:

www.clubnorton.com

The ClubNorton webpage includes a regularly updatedarticle library, a glossary, the Norton Forums, and theNorton Update Center. You can also find the followinguseful links in the webpage:

1 Symantec Security Check1 Subscription Troubleshooter1 Home & Home Office Security1 Product Manuals1 Product Updates1 Product Reviews1 Order Status1 Returns1 Rebates

About uninstallingTo remove your Symantec product from your computer,use the Add/Remove Programs or Programs andFeatures option in the Windows Control Panel.

You must restart your computer after uninstalling theproduct, so ensure that you do not have any otherprograms running while you follow this procedure.

Uninstalling Norton AntiVirusYou can remove Norton AntiVirus in the following ways:

1 From Windows Control Panel.

310Finding additional solutionsAbout uninstalling

http://www.clubnorton.com

1 From the Start menu.1 From Windows 8 Start screen.

w You cannot access online Help while uninstalling.Therefore, you should print out the Uninstalling NortonAntiVirus Help topic before continuing to uninstall.

If you want to reinstall Norton AntiVirus on yourcomputer, you must uninstall Norton AntiVirus from yourcomputer. You can reinstall the product using theinstallation file that you downloaded from Symantecwebsite or from the CD. To reinstall Norton AntiVirus,follow the installation procedures that are available inthe User's guide.

During uninstallation, Norton AntiVirus offers to leavethe Norton Identity Safe for free to search and browsesafely over the Internet even after the product isuninstalled. You can choose to keep the Norton IdentitySafe that comprises Norton Safe Search and NortonSafe Web features without any cost. Norton Safe Searchprovides site safety status and Norton rating for eachof the search results generated. Norton Safe Webanalyses the security levels of the websites you visitand indicates if the websites are free from threats.

w Your computer must be connected to the Internet toavail this option. Norton AntiVirus does not offer to leavethe Norton Toolbar if you upgrade your product to thelatest version or choose to reinstall another Nortonproduct.

To uninstall Norton AntiVirus from Windows ControlPanel

1 Do one of the following:1 On the Windows taskbar, click Start > Control

Panel.1 In Windows 8, go to Apps, and under Windows

System, click Control Panel.


2 In Windows Control Panel, do one of the following:1 In Windows XP, double-click Add or Remove

Programs.1 In Windows Vista, double-click Programs and

Features.1 In Windows 7 or Windows 8, click Programs >

Programs and Features.ThePrograms option in Windows 7 and Windows8 is available when you select the Categoryoption in the View by drop-down list.

3 In the list of currently installed programs, do one ofthe following:1 In Windows XP, clickNorton AntiVirus, and then

click Change/Remove.1 In Windows Vista, Windows 7, or Windows 8,

click Norton AntiVirus, and then clickUninstall/Change.

4 In the page that appears, under Select YourUninstall Preference, click one of the following:

Lets you retain your settings,passwords, and preferences forNorton features before youuninstall Norton AntiVirus.

Select this option if you want toreinstall Norton AntiVirus oranother Norton product.

I plan to reinstall aNorton product. Pleaseleavemy settings behind.

Lets you completely removeNorton AntiVirus without savingyour settings, passwords, andpreferences.

Please remove all userdata.


5 If Norton AntiVirus offers to install the Norton Toolbarafter uninstall, do one of the following:1 To keep the Norton Toolbar after uninstall, click

Keep & Continue.1 To uninstall Norton AntiVirus without keeping the

Norton Toolbar, click No, Thanks.

6 To uninstall Norton AntiVirus, click Next.7 Do one of the following:

1 Click Restart Now (recommended) to restart thecomputer.

1 ClickRestart Later to restart your computer later.Norton AntiVirus is not fully uninstalled until yourestart your computer.

To uninstall Norton AntiVirus from the Start menu

1 On the Windows taskbar, click Start >All Programs> Norton AntiVirus> Uninstall Norton AntiVirus.


Lets you retain your settings,passwords, and preferences forNorton features before youuninstall Norton AntiVirus.






3 If Norton AntiVirus offers to install the Norton Toolbarafter uninstall, do one of the following:1 To keep the Norton Toolbar after uninstall, click

Keep & Continue.1 To uninstall Norton AntiVirus without keeping the

Norton Toolbar, click Skip.


1 Click Restart Now (recommended) to restart thecomputer.

1 Click Restart Later to restart the computer later.Norton AntiVirus is not fully uninstalled until yourestart your computer.

To uninstall Norton AntiVirus from the Start screen inWindows 8

1 On the Start screen, right-click Norton AntiVirusand then click Uninstall.

2 In the list of currently installed programs, clickNortonAntiVirus, and then click Uninstall/Change.


Lets you retain your settings,passwords, and preferences forNorton features before youuninstall Norton AntiVirus






4 If Norton AntiVirus offers to install the Norton IdentitySafe after uninstall, do one of the following:1 To keep the Norton Identity Safe after uninstall,

click Keep & Continue.1 To uninstall Norton AntiVirus without keeping the

Norton Identity Safe, click No, Thanks.


1 ClickRestart Now (recommended) to restart yourcomputer.

1 ClickRestart Later to restart your computer later.Norton AntiVirus is not fully uninstalled until yourestart your computer.


Aabout customer support 305accessing

Facebook Scan 106accessing Norton AntiVirus scans

Computer Scan 106Reputation Scan 106

Actions windowdeleting security risks 219performing actions 219restoring security risks 219submission, items to

Symantec 219activation

about 5alerts 6Norton Account 9problems 9procedure 6troubleshooting 9

Advanced Modeallow an event 132

adwareabout 181found by Auto-Protect 157in freeware programs 181protection features 241

AggressiveSONAR Protection 132

alertsWorm Blocking 161

attack signatures 177attention

infected files 163infected items 112resolve any items 112

Attention Requiredabout 112resolving the risk 112

Auto-Protectfunctions 237notifications 157turning on and off 243

automatic featuresdisabling 242

Automatic LiveUpdateturning off or turning on 55

Bbackground jobs

about 82monitoring 87

Bandwidthdefining usage 205managing 203

Boot Time Protection 151configure 152

Index

Cchanging

scan schedules 121cloud technology

Cloud 124ClubNorton

security tips 309communication port

modifying 202computer

protection status 32Computer Settings

about 250computers

blocking with AutoBlock 180IP address 196

CPU graphabout 76obtaining historical data 78resource-consuming

processes 78CPU usage

viewing 77Creating custom scans

adding files 113adding folders 113

custom scanconfigure scan options 115select items 114

custom scansabout 113creating 113deleting 117editing 116particular area 113running a custom scan 117scan frequently 113schedule the custom scan 113scheduling 118, 121

customer supportabout 305

customer support (continued)using 306

Ddefinition status 54definition updates 50

obtaining 58deleting

custom scans 117deleting custom scans

deleting 117detecting

security risks 156device

adding 194editing details 197remotely monitoring 186removing from the Network

Security Map 199viewing 186

Download Insightabout 166configuring alerts 172turning off notifications 171turning on notifications 171

Download Intelligenceturning off 170turning on 170

Eemergency

preparations 100ensuring

protection settings 101EULA

checking 298Events graph

monitoring activities 65

317Index

Ffeatures 237

security risk protection 241file extensions

of infected files 163Full Screen Detection

about 138Full System Scan

running Full System Scan 109scheduling 120

Hhigh-risk security threats

excluding from scanning 134

IIdle Time Optimizer

about 81turning off 82turning on 82

Idle Time Outsetting 132

Idle Time Scansabout 129Full System Scan 129Quick Scan 129turning off 131turning on 131

Insight Networkabout 124cloud computing 124Insight Network scan 124Quick Scan 124scan 124shortcut menu scan 124Single File Scan 124

Insight Protectionturning off 125turning on 125

installationproblems 37, 42

Instant Messengervirus protection 237

Intrusion AutoBlockturning on and off 180unblocking computers 181

Intrusion Preventionabout 177turning individual notifications on

and off 178turning notifications on and

off 178IP addresses 196

finding 196items

submitting from Quarantine 236

Kkeystroke logging 181, 241

LLiveUpdate

about 49using 53when to run 52

low resource profile on batteryturning off 73turning on 73

Mmaintaining protection

about 100avoiding security risks 100

Manual Repairreviewing remaining risks in 163

Manual Repair windowreviewing remaining risks

in 109, 111

318Index

Media Center ExtenderSilent Mode 142

Memory graphabout 76obtaining historical data 78

Miscellaneous Settingsabout 268

Monthly Reportabout 97viewing 98

NNetwork

discovering devices 192editing details 199forming 192joining 192managing 184

Network Cost Awarenessabout 203defining bandwidth 205turning off 204turning on 204

Network Proxy Settingsabout 58configuring 61

Network Security Mapabout 184adding devices 194modifying communication

port 202purging 199removing devices 199turning off 193turning off Network Security

Overview 185turning on Network Security

Overview 185viewing device details 201viewing devices 186

Network Security Map (continued)wireless network

viewing status 200Network Security Overview

turning off 185turning on 185

Network Settingsabout 258

new versionchecking 300

newsletter 309non-admin account 245Norton Account

about 9accessing 15creating 13

Norton AntiVirusabout securing 289activating 6background jobs 82EULA 298icon 46new version 300password 290–291protecting 291registering 13securing 290settings 245, 258shortcut menu 47starting from the DOS command

prompt 45uninstalling 310upgrading 298version number 297

Norton AntiVirus scanabout 103accessing Norton AntiVirus

scans 106command line scanning 122Computer Scan 103custom scans 113

319Index

Norton AntiVirus scan (continued)Full System Scan 109Idle Time Scan 103Insight Network 124Insight Network scan 103Quick Scan 110Reputation Scan 103

Norton AntiVirus settingsresetting password 291

Norton Autofixsupport assistants 301

Norton Bootable Recovery Toolabout 34using 42

Norton Bootable Recovery ToolWizard

downloading 37Norton Community Watch

about 33joining 33turning off or turning on 244

Norton Insightabout 89check trust level 95Files of Interest 93refreshing trust level 93trusted files 89viewing processes 93

Norton LiveUpdateabout 49obtaining updates 53

Norton Product Tamper Protectionabout 287turning off 288turning on 288

Norton Tasksabout 82

notification areaicon 46shortcut menu 47

notificationsAuto-Protect 157Intrusion Prevention 178

OOne Click Support

using 302Optimization

about 79boot volume 80

Optionscustomizing 245password protection 237

Ppassword

for Settings 245Performance

accessing 65alerts 69monitoring 77

performance alertsabout 69configure 70configure threshold 72excluding programs 74removing programs from

exclusion list 75turning off 70turning off low resource

profile 73turning on 70turning on low resource

profile 73preparing for emergencies

maintaining protection 100problem solving 303problems

problems found during 163resolve any items 163

320Index

problems (continued)solving 302

Product Key 7accessing 15

product passwordprotecting 290

product status 54program

patches 50program updates 50protection

preparing for emergencies 100system scans 109

protection settingsconfiguring 101ensuring 101turning on 101

proxy serverconfiguring 61settings 58

Pulse Updatesabout 57using 58

QQuarantine

adding an item 234items, submitting for

analysis 236managing items 231opening 231restoring items 234

Quarantined Items viewadding items 209

Quick Scan 237scheduling 121

Quiet Modeabout 138, 143disk burning 143options 147turning off 147

Quiet Mode (continued)turning on 147TV recording 143User-Specified Programs 149

RReal Time Exclusions

about 133Remote Management

about 293turning off 295

Remote managementturning on 295

Remote Monitoringsetting up 192

repairactions 163infected files 163removable media 163system files 163

repairingviruses 237

restoring itemsQuarantine 234

resultresolved risks 112

Results Summaryabout 112resolved risks 112total items scanned 112

Running custom scansscanning required files 117scanning required folders 117

running Full System Scanscanning entire computer 109

running Quick Scanfast scan 110Insight Network Quick Scan 110Quick Scan 110

321Index

Sscan at the command prompt

command line scanning 122Scan Complete

appearing after a scan 163Scan Complete window

appearing after a scan 109, 111Scan Facebook Wall

about 127enabling 129

scannedtotal items scanned 112

scanningautomatically 118entire computer 109individual elements 111problems found during 163

Scanscommand line 122Computer Scan 107create a custom scan 113Custom Scan 107deleting custom scans 117file 111floppy disk 111folder 111Full System Scan 107hard drive 111Insight Network 124Norton Bootable Recovery

Tool 42Quick Scan 107removable drive 111running custom scans 117using custom 113

schedulingcustom scans 118scans 118

scheduling custom scanmultiple schedules 118

scheduling custom scansscheduling Full System

Scan 118searching

Security History 229Security History

about 207Actions window 219adding items to the

Quarantine 209full alert history 209importing or exporting 229manual scan results 209opening 209Quarantine 231Quick Search 229recent alert history 209searching 229security risks 209submission, items to

Symantec 209suspicious email 209viewing items 209viewing quarantined items 209

security risksabout 181, 241adding to Quarantine 234assessment 241found by Auto-Protect 155, 157managing protection using the

main window 181other programs 181protection features 241restoring 241restoring from Quarantine 234scan 241

security status indicatorviewing 32

self-healing 301Settings

accessing 246

322Index

Settings (continued)configuring 245customizing 245Miscellaneous 268

settings passwordresetting 291turning off 291

Settings Password Protectionabout 289configuring 290resetting 291turning off 291

Signature Exclusionsabout 135

Signature Ezclusionsexcluding items 136

signaturesincluding and excluding 179

Silent Modeabout 138Full Screen Detection 142Media Center Extender 142turning off 140, 142turning on 140, 142, 268turning on manually 140

SONAR Protectionabout 132emerging threats 132heuristic technology 132SONAR Advanced Mode 132turning off 133turning on 133

spywareabout 181found by Auto-Protect 157managing protection using the

main window 181protection features 241

startingvirus protection 237

startup files 156

submission, items to Symantec 236subscription

maintaining 309product updates 54

summaryproduct features 237

SupportAutoFix Scan 302Self Help 304solving problems 302worldwide service 309

Support policy 308Symantec Security Response 236

viewing submitted files 209Symantec Support Web site

about 305using 306

Symantec Web siteblogs and forums 303

System Insightabout 63Events graph 63monitoring activities 65Performance graph 63

system status graphactivity details 68

System Status indicatorsresponding 31

Ttechnical support

about 305using 306

threatsavoiding 100newly discovered 54

Trust ControlIntrusion Prevention and 177

323Index

UUninstall

about 310procedure 310

unknown viruses 237updates

automatically 55checking 53obtaining 58Pulse Updates 57summary 50

upgradingnew version 298

User-Specified Programsabout 149adding programs 150Quiet Mode 149removing programs 150

Vversion number

checking 297virus protection

about 237system scans 109updates 237

virusesautomatic protection 237descriptions 237unknown 237

Wwireless network

viewing status 200Worm Blocking

threats found by 161worms

found by Worm Blocking 161in email messages 161

324Index

foo

Norton from Symantec products protect consumers from traditional threats with antivirus, antispam, and Spyware Protection.They also protect against bots, drive-by downloads, and identity theft, and are light on system resources. In addition, Symantecprovides services such as online backup and PC Tuneup, and is a trusted source for family online safety. For more information,please click one of the following links:

Antivirus | Antispam | Spyware Protection | Online Backup

Copyright © 2014 Symantec Corporation. All rights reserved. Symantec, Norton, and the Norton Logo are trademarks or registeredtrademarks of Symantec Corporation and its affiliates in the U.S. and other countries. Other names may be trademarks of theirrespective owners.

http://www.symantec.com/norton/antivirus

http://www.symantec.com/norton/security_response/spam.jsp

http://www.symantec.com/norton/internet-security

http://www.symantec.com/norton/online-backup

Documents

ProductManual - Very Cheap Software · IfyouareconnectedtotheInternet,productactivation takesplaceautomaticallywhenyoustarttheproduct forthefirsttimeafterinstallation.Afteractivation,the