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Productivity – A Meaningful ModelTuesday June 14, 2016
AAMD 41st Annual Meeting
Levine Cancer Institute, Carolinas Healthcare System
Vicki Reich, AVP
Carolinas HealthCare System Levine Cancer Institute (LCI)
• 2nd (or 3rd) largest non-profit public hospital system in the U.S.• 50 hospitals, 900 locations, 14 Rad Onc sites with the LCI• Approximately 15,000 new cancer cases per year• Awarded a 3 year CoC accreditation with Commendation as an Integrated Network
Cancer Program (INCP)
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Productivity
Webster's: a measure of the efficiency of a person, machine, factory, system, etc. in converting inputs into useful outputs.
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Output per employee
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Objective Reconcile the nuances of Financial Reporting and
Productivity Reporting
Consider the validity of an RVU model vs a Visit Model for Rad Onc
Address nationally accepted Radiation Safety Standards when determining a staffing model
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ASTRO Blue Book
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It is recommended that a minimum of two qualified individuals be present for any routine external beam patient treatments.
Challenges Addressed
Fitting a square peg into a round hole – using an inpatient nursing Productivity model for an outpatient Rad Onc department
Develop RVU methodology and build into Chargemaster
Restate Financial and Productivity ratios for FTE planning and forecasting
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Success Factors/Pre-Requisites
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Build a healthy synergy between clinical and financial stakeholders. Find a Senior Admin champion.
Re-state prior year(s) financials as a baseline for forecasting
Benchmark: ongoing evaluation and revision of model based on changes in service line offerings and/or CMS bundling.
Relevant Outcomes Achieved
Increased awareness of inaccuracy of existing Productivity models
Establish a platform for ongoing dialog and process improvement
Improved accuracy of data within the Chargemaster file
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What is an RVU?
On January 1, 1992 the U. S. government implemented federal resource-based relative value scales (RBRVS) for the payment of physicians
RVUs assign relative values or weights to medical procedures primarily for the purpose of reimbursement of services performed, but also for productivity measurements, cost analysis and benchmarking
RVUs have greatly expanded the possibilities to allow for case complexity and mix analysis, staffing and workload analysis.
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Three components of the Relative Value Unit
Work RVU (wRVU) ≈ 52%*Relative time, effort, and skill needed by a provider in the provision of a procedure
Practice Expense RVU (peRVU) ≈ 44%*Costs associated with maintaining a practice, such as rent, equipment, supplies and staff
Malpractice Expense RVU (mRVU) ≈ 4%*Professional liability insurance
Non-Billable Procedural Inputs
LCI-Morehead
Procedural time analysis for non-billable inputs for
Special Procedures
=
Average of 1-4 hours of non-billable inputs by staff
per Special Procedure
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Inputs by staff for Special Procedures
Multiple Areas on single patient
Managing pediatric treatment
Managing inpatient treatment
Multiple radiation oncologists
Treatment Schedule Adjustments
Total Body Pediatric Treatment
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The following services are bundled into the Radiation Therapy codes:
Anesthesia
Skin/Wound Care
Checking of treatment charts, verification of dosage, as needed
Continued patient evaluation, examination, written progress notes, as needed
Nutritional counseling
Pain management
Review & revision of treatment plan
Routine medical management of unrelated problem
Special care of ostomy
Written reports, progress notes , Quality or MU inputs
Follow-up examination and care for 90 days after last treatment
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Resource Allocation Tool
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Inputs accounted for
Facility specific acuity
Model can be expanded
Measurable
Ability to audit
Cancellation Impact Snapshot
% Cancellations
Jan Radonc Facility A 3.1Radonc Facility B 3.07Radonc Facility C 7Radonc Facility D 0.4
FEB Radonc Facility A 6.1Radonc Facility B 3.54Radonc Facility C 6Radonc Facility D 3
Mar Radonc Facility A 4.6Radonc Facility B 3.25Radonc Facility C 9.8Radonc Facility D 1.2
APR Radonc Facility A 3.1Radonc Facility B 2.86Radonc Facility C 10Radonc Facility D 4.5
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Acuity Qualifiers Inpatients- Number of Inpatient Treatments
Anesthesia- # cases requiring anesthesia
Pediatrics- # Pediatric tx procedures
Special Procedures- # HDR, SRS, SBRT, TBI
Xofigo- # Administrations
Radiation Oncologists- # Staffed by location
TX Schedule Adjustments- % No shows, downtime, etc.
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Resource Allocation Snapshot
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Variances
Examples of Variance as related to “Work”
CPT 77412: RVU - 6.79
• Whole brain – 10 min
• Prone breast- 20 minutes
• Pediatric TBI w/ anesthesia- One Hour
• We get paid the same, we get the same one tickmark!
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Nursing Time Impact of PUTS
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Level I Level II Level III Level IV Level V
BMID/C Instruction/Pt Education - Basic
D/C Instruction/Pt Education -Mod Cerumen Removal
Communication with Outside Agencies Extensive
Data Gathering/Chief Complaint
Education/Case Mgmt/Interview 16 - 30 mins* Drug Response Testing
Coordination of Care for HR OB patients
Dressing Change-Complex (wet-to-dry)
Education/Case Mgmt/Interview <15 mins*
Forms Completion - Simple (BTL, School PE)
Education/Case Mgmt/Interview 31 - 45 mins*
D/C Instruction/Pt Education - Ext. (new med)
Education/Case Mgmt/Interview > 60 mins*
Head CircumferenceSocial History Extensive/Complete
Forms Completion - Extensive (College)
Dental Varnishing (non Medicaid) Emergency Care
Height/LengthMedication Administration -PO, Rectal
Education/Case Mgmt/Interview 46 - 60 mins*
Provider Assistance - Complex Procedures
Medication Screening (taking no meds) Medication Reconciliation In and Out Catheterization
RN Walk-in Triage Assessment (pt seen that day)
Pain Screening (not currently in pain) OB History Update
OB History - Initial Completion
Social History Partial Pain Assessment Orthostatic Blood Pressures
VitalsPast Medical History - Initial Completion/Update Oxygen Administration
WeightProvider Assistance - Routine Procedures
Peak Flow Meter Assessment
Pulse OximetryProvider Assistance - Mod Complex Procedures
Staple/Suture RemovalPulse Oximetry Post ExerciseReferral (Specialty, Radiology)Spec Need Requiring Spec Facility ResourcesTB Test Check - Positive Result
Non-Billable Clinical Staff Procedures
Weekly Patient Under Treatment Visits
PUTS Visits 6 months annualized
Radonc Facility A 1493 2986
Radonc Facility B 1161 2322
Radonc Facility C 781 1562
Radonc Facility D 1065 2130
TOTALS 9000
CPT 2014 with AMA RVU’s
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Bundling, Packaging, Edits
Packaging is about payment – there is one payment for everything packaged but we still report all codes.
Bundling is about coding – NCCI Edits define bundling. Bundled codes are not reported, but sometimes a modifier can be added to bypass an edit.
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Column 1Deletion Date*=no data
Modifier0=not allowed1=allowed9=not applicable
77295 77014 20070101 * 077295 77280 19960101 * 077295 77285 19960101 * 077295 77290 19960101 * 077295 77300 20160101 20160101 977295 77305 20010401 20141231 077295 77306 20150101 * 077295 77307 20150101 * 077295 77310 20010401 20141231 077295 77315 20010401 20141231 077334 77332 19960101 * 177334 77333 19960101 * 177334 77336 20031001 * 1
Bundled Codes – 77300 w/ 3D – 4.0 per plan# CPT 77300 PER ENCOUNTER
DIAGNOSIS# ENCOUNTERS MIN MAX MEAN
174 Malignant neoplasm of female breast 226 1 25 4.238938053
162 Malignant neoplasm of trachea bronchus and lung 147 2 19 4.897959184
198 Secondary malignant neoplasm of other specified sites 76 1 30 5.973684211
233 Carcinoma in situ of breast and genitourinary system 44 1 8 3.181818182
154 Malignant neoplasm of rectum rectosigmoid junction and anus 31 2 12 3.580645161
180 Malignant neoplasm of cervix uteri 19 1 4 1.789473684
185 Malignant neoplasm of prostate 19 1 10 3
197 Secondary malignant neoplasm of respiratory and digestive systems 14 2 24 7.285714286
188 Malignant neoplasm of bladder 10 2 4 3.7
191 Malignant neoplasm of brain 10 2 18 4.4
196 Secondary and unspecified malignant neoplasm of lymph nodes 10 2 6 3.3
182 Malignant neoplasm of body of uterus 9 1 8 2.333333333
157 Malignant neoplasm of pancreas 8 2 4 3.5
150 Malignant neoplasm of esophagus 6 1 6 3.666666667
225 Benign neoplasm of brain and other parts of nervous system 6 5 6 5.5153 Malignant neoplasm of colon 5 2 8 4.2
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Bundling: Lose the code, but DON’T lose the RVU’s!
• Previous 77295 = 9.077300 = 1.22 x 4 = 4.88New RVU for 77295 = 13.88
• Previously 77301 = 46.1277290 = 12.52
New RVU for 77301 = 58.64
** Check with Finance to see if the charge also needs to change!
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Setting Dosimetry up to Succeed –almost perfect!
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Gains Through Process
Enhanced relationship with finance
• Mutual learning
Establishment of Rad Onc productivity task force
Restated historical and current budgets
More effective projections for future budgets especially with bundled/packaged procedures
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Next Steps
Evaluation of the performance for next year
Development of Prospective Staffing Tools
• Tools that mine data from Time Planner or Treatment Schedule in the future and calculates number of FTE’s needed for scheduled volume
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Acknowledgements
Tomain Murphy and Donna Royster, my team! Directors at 2 of our sites
Stephen Andrew, Director, Productivity Team
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Discussion & Questions
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