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PRODUCT SOLUTION PORTFOLIO
INTRODUCTIONOmnico’s Cloud based technology powers POS and customer engagement solutions across the retail, destination and hospitality sectors.Our future-focused solutions are unrivalled in their ability to transform the customer experience and deliver impressive results for your business.
Our solution portfolio, Omnico Commerce, is trusted by global destinations (such as theme parks and resorts), hospitality and retail brands to deal with huge volumes of critical commercial information and interactions every day.
It is customer centric, and it’s smart. We enable our clients to transform the customer experience and deliver a consistent interface, no matter how or where their customers choose to interact with their brand. Creating the right experience and engagement is critical to delivering profitable, loyal customers.
02 www.omnicogroup.com
Omnico is the only vendor that provides a single, seamless platform for customer transactions and engagement across POS, admissions, retail, loyalty, entitlements, ticketing, stock and food & beverage.Our platform ensures that the consumer has a consistent and personalised experience of the brand, and that every touch point and channel looks and feels the same, delivering a seamless and immersive customer experience.
It is because of our focus on this technology that our solutions run in 7 of the top 11 parks and resorts around the globe and a wide range of leading retail brands.
OMNICO TECHNOLOGY DELIVERS EXCELLENCE IN CUSTOMER EXPERIENCE
TWO FUNDAMENTAL ARCHITECTURAL PILLARS UPHOLD OUR POSITION IN THE MARKET:
The Common Transaction Engine is at the heart of a pervasive POS system for all points of customer interaction and all lines of business.
Retail, food & beverage (F&B) and admissions transactions flow through the same engine whether from traditional POS, mobile devices, unattended kiosks or the web. This guarantees consistent, convenient service to the customer and complete engagement data for CRM and marketing initiatives. The single engine also enables superior operational efficiency.
A design which delivers availability and scalability, complemented by our unmatched industry experience and Cloud based technology, delivering near-perfect uptime and lightning fast performance.
AS A RESULT, OUR SOLUTIONS:
✔ Enable environments to speak to a singlePOS, transaction & engagement engine
✔ Make design & deployment of complex experiences simple
✔ Remove the need to rip & replace - byutilising existing environments & systems
✔ Deliver a consistent & seamless brand& POS experience across all channels
✔ Provide a single view of POS, customer,stock, loyalty, transactions & business data
✔ Work in the way that best fits your business.
1
2 That’s why Omnico technology drives the world’s busiest and most demanding operations,
all day, every day.
1#1 Globally
Used by the highest volume quick service
restaurant on the planet
25
25Years
of solution expertise in global destination, retail hospitality and hotel brands
7of out of the top 11
International park & resort operators choose Omnico
110Thousand
visitors served in a single park on a busy day
1Million
transactions processed in one resort on one day
12Touch-points
deployed across one theme park
organisation
OMNICO CUSTOMERS INCLUDE:
OMNICO COMMERCEThe Omnico Commerce suite of products delivers the platform from which clients can deliver seamless POS and customer engagement experiences with near-perfect uptime and lightning fast performance. We make it quick and simple for brands to create and manage complex consumer experiences across multiple channels and touchpoints, all from a single platform. Our solutions plug into and unify existing environments and systems, applying the relevant business logic and workflows automatically. This also removes the upheaval and cost of replacing existing technology.
Data is unified to provide a single view of the guest or customer and their engagements, loyalty programs, pricing, promotions, stock, business logic and more back to the business. This single view of data enables personalised CRM and marketing initiatives, as well as simplifying operations and providing clear and actionable analytics.
OMNICO COMMERCE INTERACTIONSOur solutions enable seamless linkage of existing systems and customer touch-points to make experiences simple to deploy & manage.
eCOMMERCE ERP
ON THE MOVE
CUSTOMER JOURNEYS INCLUDING
ONLINEIN STORE
omniEnable
Find & Fetch Seamless & Cashless Experience
Self-Scan Self-Checkout
Endless Aisle
omniBasket omniStock omniRunomniEngage
POS & MPOS
Loyalty & Promotions
Click & Collect
OMNIENABLEomniEnable makes guest and customer journey creation quick and simple for consistent consumer engagement.
It harnesses existing systems such as ERP, WMS, CRM and supply chain under a single, unified, omni-channel platform for quick and simple journey design and deployment.
OMNIBASKET omniBasket is a proven omni-channel transaction software that delivers a consistent consumer experience. It enables users to have a single basket that follows the customer as they shop across multiple touch points: in-store, online and mobile.
POS interfaces and processes are united under a single transaction engine with variable configurations. It integrates into the leading PSPs and creates a consistent transaction interface across all channels and touch-points.
OMNISTOCK Maximise inventory utilisation through Distributed Order Management, intelligent sourcing, fulfilment and returns, and automated workflows and inventory management.
omniStock allows brands to say ‘yes’ to customers more often, by making inventory visible across all channels. It intelligently routes orders for smart fulfilment, sourcing the right product at the right time. Journeys such as click & collect, seek & send, pick, pack & dispatch from store, and many more, are made simple.
OMNIENGAGE This engagement engine allows users to target and reward customers with personalised loyalty programs and promotional campaigns.
omniEngage provides analysis on shopping behaviours and enables marketing functions to react accordingly. Promotions and loyalty programs to retain existing or win new customers, increase spend, and boost loyalty, driving revenue and brand engagement.
OMNIRUN Part of our services offering, omniRun provides a fully managed service to ensure systems are kept updated with the latest technology, software and anti-virus updates, and is secure and proactively monitored.
omniRun
omniEngage
omniStock
omniBasket
omniEnable
Software as a ‘Managed’ Service
• Omni-channel personalisation
• Omni-channel intelligent sourcing and fulfilment
• Omni-channel selling • Configurable journey
and rules
• Integration as a Service • Unified logic and data• Customer journey
orchestration acrosschannels
OMNICO COMMERCE PRODUCT OVERVIEW
[email protected] www.omnicogroup.com
OMNIENABLE omniEnable is designed to help brands define, visualise and maintain compelling omni-channel visitor experiences or journeys.Visitor experiences may involve multiple touchpoints including mobile app, POS, mPOS, kiosk, clientelling, and more. The touchpoints are typically the front-end UI to systems including eCommerce, POS, mobile apps, CRM, supply chain, etc.
Each omniEnable experience is sent with a set of HTML5 and/or iOS sample touch-points to help brands, or third party suppliers, to quickly enable new touch-point capabilities.
✔ Pilot new initiatives fast, with minimal risk and cost
✔ Fine tune experiences quickly and simply based on feedback
✔ Have a single view of data, the customer and the experience across the business
✔ Deliver consistent experiences of the brand, however and whenever the visitors interact.
UNIFYING SILOED SYSTEMS No need to rip and replace, Omnico enables you to harness what you have
Engage
Engage
Source
Source
Transact
Transact
omniEnable
THE ISSUEBrands often have multiple systems that need to be engaged in a single consumer experience.
This makes it restrictively complex and time consuming to create new ones.
THE SOLUTIONWith Omnico, the brand can quickly create and deploy the consumer experience using our intuitive interface.
omniEnable automatically adds the workflows needed back into the various systems and touch-points.
WORKFLOW ORCHESTRATION Consumer experiences across multiple channels usually comprise of long running processes. They are typically initiated and/or interrupted systemically or by human interaction.
To link together interfaces (human and systemic) in long running, often latent processes, orchestration is needed. This ensures processes can be co-ordinated and the workflow managed from start to finish.
omniEnable has a browser based orchestration tool to:
✔ Aggregate lower level interfaces into higher level interfaces
✔ Manage and co-ordinate long running processes
✔ Allow easy creation and maintenance of the underlying orchestrations that support the consumer experiences.
MAKING CUSTOMER EXPERIENCES SIMPLEWith omniEnable’s user friendly interface for building and deploying customer journeys, brands can be quick to react to opportunities for new experiences, and to adapt and build on existing ones.omniEnable even comes with an ever-increasing number of pre-programmed experiences such as:
RESERVE & COLLECT
ENDLESS AISLE
SHIP FROM STORE
ORDER AHEAD
PICKUP LOCKERS
RETURN TO STORE
SURPRISE AND DELIGHT
FITTING ROOM
SELF CHECKOUT
SPLIT BILLS
WISH LISTS
PAY AT TABLE
omniEnable makes the touch-points and system integrations easier to create and maintain. It plugs data and workflows back into the existing systems automatically so users can:
[email protected] www.omnicogroup.com
omniBasket provides the cornerstone for a true omni-channel experience. It provides a common transaction basket that can span every channel, including web, mobile, social media and self-service, creating a seamless customer experience.
The omniBasket platform is Omnico’s highly scalable POS solution, designed to operate across all sales channels, providing a single transaction engine that can be deployed in-situ or in the Cloud. It has variable configurations to support mobile Win/iOS, mobile POS and classic retail.
It provides a unified transaction engine and purchasing process at ticket gates, retail outlets, F&B outlets, kiosks, photo purchasing, fixed and mobile POS, in the hotel, behind the mobile app and website,
OMNIBASKET - TRANSFORM THE PURCHASING EXPERIENCE
and at the self-service checkout. omniBasket is geared towards international trading, and is already deployed in 30+ countries. It supports Dynamic Currency Conversion, Tax Free Shopping, China Union Pay and many more.
omniBasket is proven to be robust enough to manage extremely high peak-trade transaction volumes. The software can, and does, power both fixed and mobile POS and is successfully deployed across a wide portfolio of food, fashion, hospitality and destination organisations today. It is an open application with stateless APIs, allowing users to easily utilise external apps such as recommendation engines.
Operational management is also simplified, making deployment of product range updates, price changes and promotions across multiple stores and channels, quick and easy. Staff training time is reduced as there is only one engine to learn.
✔ FIND AND FETCH
✔ FACIAL RECOGNITION✔ ASSISTED, PERSONALISED
SALES
✔ PROMOTIONS✔ PERSONALISED OFFERS✔ REAL TIME OFFERS
WHILE IN-STORE
✔ PRE-ORDER AND COLLECT
✔ CLICK AND COLLECT
✔ MOBILE SELF- SCANNING
✔ SELF CHECKOUT
✔ LOYALTY PROGRAMS✔ DIGITAL OR PHYSICAL
COUPONS✔ BEHAVIOUR OVER TIME
✔ CUSTOMER JOURNEYS ✔ ACTIONABLE ANALYTICS
✔ PICK, PACK AND DISPATCH FROM STORE
✔ REAL TIME STOCK VIEWS ✔ SINGLE VIEW OF STOCK ✔ INTELLIGENT SOURCING
& WORKFLOW ENGINE
✔ CHANNEL HOPPING SALES
✔ MOBILE POS FOR QUEUE BUSTING
SOLUTIONSFOR POS
SELL ANYWHERE, CONSISTENTLY WITH OMNIBASKET
ONE TRANSACTION
ENGINE The same
transactional business logic & data sits behind
each channel (web, apps, kiosk)
FIXED POS
Fast transactions, configurable
user interface, International (30+
countries)
MOBILE POS
Sell and transact anywhere in
the store with mobile and tablet
devices and in-app purchasing
POS IN THE CLOUD
International, robust, scalable
and delivering low cost of ownership
SELF-SCANNINGAllow customers to scan and go, or even use their
own phones to scan
SELF-CHECKOUTEnable customers to scan, pay and go, reducing till
queues
ASSISTED SALE
Tailor the customer
experience in-store based on who they are
DIGITAL SCREENS
Can interact with sales staffs’ tablet
devices and display further info on
products, promos, upsell, etc.
PROMOTIONS
Promotional campaigns and targeted offers are made easy using existing
templates
BACK OFFICE
Rich functionality supporting core trading processes
CENTRAL MANAGEMENT
Delivering centralised
control of your retail estate
UPSELL AND CROSS-SELLRecommend
additional products through
automation
E-RECEIPTS Collect customer
data and automate email
receipts with warranty and
upsell info
RETURNS
Returns can be made at any
location, regardless of where the original purchase was made
BIOMETRICS
Finger print log- on, RFID,
Dallas Key, password and
MSR supported as standard
OMNIBASKET SERVES...
Assisted Sales scenarios bring an industry recognised increase of 10-12% sales uplift
Over 120,000 touch-points and counting
Over 15 millions transactions
every day
Clientelling iPad technology in Asia from
our UK based cloud
The largest grocery chain in Denmark
The international brand leader in
high-end fashion
[email protected] www.omnicogroup.com
omniStock maximises inventory across all channels, providing a single view of stock across all locations and allowing brands to say ‘yes’ to customers more often. omniStock provides the intelligence behind options such as click & collect, order in-store, find & fetch, pick, pack & dispatch, and more. The engine allows users to easily add and amend rules to define sourcing decisions, ensuring that stock works harder and more is sold at full price. It helps to define and automate complex sourcing requirements with Distributed Order Management and intelligent sourcing, fulfilment, and returns.
omniStock intelligently routes orders for smart fulfilment, sourcing the right product at the right time. Dynamic, reliable and effective, this smart solution understands, and responds to, customers’ increasing demands for choice in how and when they buy.
The benefits include:
✔ Source stock from an alternate location if it isn’t available in-store
✔ Create task lists for store associates to move stock to the consumers chosen location on time
✔ Automate updates to the customer on order progress milestones
✔ Provide multiple purchasing options
✔ Have a single view of all orders, their status, and any issues with real-time dashboards
✔ Use analysis and insights to streamline your operations and deliver customer excellence
✔ Build loyalty through great service and availability.
With omniStock store stock is never in the dark, it’s visible and accessible to you and more importantly, your customer 24/7/365. It provides a live view of stock information across all POS, mobile POS, consumer apps and back office devices. That means that store operatives can order stock from anywhere in the enterprise, and reserve requests can be sent from the store POS. If the most efficient source of stock is in a store, immediate picking list tasks are generated at the receiving store to enable the product to be picked
BOOST CUSTOMER SATISFACTION WITH OMNISTOCK
CLICK & COLLECTGrow sales by making
the shopping experience more
flexible and convenient
RESERVE & COLLECT
Allow shoppers to reserve stock from a store and
collect at a later time
PICK, PACK AND DESPATCH
Say ‘yes’ to customers even if the stock isn’t on the shelf by ordering from
another store or the warehouse
IN-STORE FOR HOME DELIVERY
Improve customer satisfaction by
allowing them to order out of stock or bulky items for
home delivery
DISPATCH FROM STORE
Utilise the entire retail estate to
despatch stock, improving delivery
wait times and reducing costs
IN-STORE MANAGEMENT
Use store/sales associates task lists to ensure customers get
their orders on time
LIVE VIEW OF STOCK
Know where stock is at any
time of the day in every location
INTELLIGENT SOURCING
Define the rules of services and optimise costs
to deliver strong margins
RETURNS MANAGEMENTHandle returns
from any channel against the
original digital receipt
DASHBOARD REPORTING
Use analysis and insights to streamline
operations and deliver customer
excellence
and packed. The rules engine is highly extensible which allows retailers to easily add new rules as they become important in sourcing decisions.
This enables users to reduce inventory and improve availability, reducing costs and boosting profits across the board. This is made possible by Omnico’s ability to integrate into a number of systems including:
✔ Fulfilment Partners, manufacturers and suppliers
✔ Own or third party delivery vehicle / fleet or syndicated parcel collection service
✔ Store systems
✔ Warehouse management systems.
NEVER LOSE A SALE THROUGH ‘OUT OF STOCK’ SCENARIOS AGAIN!
OMNISTOCK – SAY ‘YES’ TO CUSTOMERS
[email protected] www.omnicogroup.com
06 www.omnicogroup.com
OMNIENGAGEOur centralised promotions engine enables consistent omni-channel offers, loyalty programs and customer engagement.omniEngage’s centralised promotions engine enables consistent offers such as:
✔ Behaviour over time promotions proven to increase spend and visit frequency
✔ Targeted promotional campaigns based on purchase history or activity
✔ Digital coupons for use on mobile devices
✔ Loyalty programs which can be driven and tracked digitally, or physically with card.
LOYALTY✔ Introduce member loyalty and clubs
✔ Retain members and grow membership
✔ Drive spend per basket and spend frequency
✔ Provide experience rewards and manufacturer coupons
✔ Update points or rewards in real-time for immediate use.
✔ Customers can collect points through purchases which can be redeemed at their next transaction.
✔ Issue coupons either digitally, print at home, or printed on the receipt in store for shoppers to redeem.
PROMOTIONSomniEngage includes two modules for creating comprehensive discounts and promotions for both retail and F&B which can be available for all customers or targeted at specific customer groups. All discounts and promotions are applied on the POS as the basket is built or specific customers are added to the basket.
The promotions module includes triggers and rewards for all promotions, including:
✔ Standard everyday discounts
✔ Value meals
✔ Buy-one-get-one-free
✔ Surprises (such as every 1,000th customer gets $50 to spend)
✔ Behaviour over time rewards (for example, where customers have to spend $x in each of days 1, 2 and 3 to get a 20% off coupon for their next transactions)
✔ Loyalty program related bonus promotions
✔ All promotions can be date and time driven.
ENTITLEMENTSOmnico’s Entitlements offering, powered by omniEngage, allows destinations and hospitality providers to create an infinite number customisable plans for guests, including meal and drinks packages, hotel stays, VIP experiences, ride admissions, etc. Entitlements can be sold individually, as part of an entrance ticket, or even added to annual season passes to help drive additional footfall and keep patrons onsite for longer.
IBEACON TECHNOLOGYomniEngage can be deployed with pre-integrated connectivity to iBeacon technology providers such as FidMe – allowing for dynamic interaction with customers to provide notification on offers, promotions or loyalty campaigns.
The promotions and coupon/loyalty offers can be configured centrally through omniEngage, activated locally in store through iBeacons and finally redeemed automatically through the omniBasket solution.
ANALYTICS omniEngage has a very powerful analytics tool that is designed to be used by marketeers and operational associates, rather than requiring the skills of expensive resources such as mathematicians and statisticians.
Overnight complex calculations are made from all the sales data across all stores and the website and stored in a user-friendly way that enables click and drill capability. This means that associates can easily seek out customer buying behaviours and segment them into micro groups for pinpoint targeting of focused, relevant and timely promotions.
The guest purchases their Entitlements, which can then be redeemed through any of the POS devices in a park, or across a group of parks. They can be loaded to guests RFID/IOT wearable device or to a mobile app to simplify the redemption, and guests can keep track of what they have used using the mobile app. omniEngage then manages all of the rules and workflows around what the guest can have/can do, and also when and how.
A number of world leading theme parks have seen a dramatic return on investment using Omnico’s Entitlements, as they increase customer loyalty and retention, improve visit frequency, and increase spend per head. They also enable more accurate planning for F&B outlets which reduces waste and allows operators to manage peak time activity proactively.
Benefits of entitlements include:
✔ Payment upfront – purchases can be made at the booking stage
✔ Reduced wastage – pre-ordered meals allow for better stock management
✔ Capacity management – offer “off-peak” meal plans to reduce peak time rush
✔ Increased spend per head – customers spend more as they aren’t paying for meals out of their pocket on the day
✔ Tracking usage – analyse product preferences and buying patterns
✔ Customer loyalty – customers are less likely to eat off-site if on-site meals are pre-paid.
12 www.omnicogroup.com [email protected]
OMNICO SERVICE & SUPPORTFor the ultimate peace of mind – omniRun provides users with a fully managed service. omniRun can be complemented by our tailored Managed Services offering, which provides additional support in specific areas.
omniRun benefits include:
✔ Updates to operating systems, databases, technology and Omnico software with the latest security and feature patches
✔ Remote management of touch-point technology to ensure reliability
✔ An accurate and up-to-the-minute audit of the technology, no matter where it is
✔ Proactive performance monitoring to identify and address potential bottlenecks
✔ Automated health checks of servers, touchpoints, networks, Omnico software
✔ Configures, deploys and updates anti-virus software and tracks real-time status and alerts for maximum security.
OMNICO MANAGED SERVICES Our Managed Services are designed to complement the omniRun package to create a tailored support package to meet your exact needs.
RELY ON OUR INDUSTRY EXPERTS Our developers are subject matter experts, averaging more than 15 years of experience and ensuring that you are in safe hands throughout.
Our commitment is to reduce the time from project inception to delivery. To help with this we offer a direct interface between the developers and the customer. Weekly calls with the developers provide certainty that the project is delivered on time and satisfies customer expectations.
Our developers support the code they have written, so any issues found with the project will be corrected by the developer, thus reducing overhead support costs and time. Weekly status reports are generated to keep the customer informed through the life of the project.
14 www.omnicogroup.com [email protected]
www.omnicogroup.com | [email protected]
Omnico’s Cloud based technology powers POS and customer engagement solutions across the retail, destination and hospitality sectors.Our vision, innovation, agility, products and the expertise of our people all lie at the heart of our success.
Agility: We are able to quickly implement complex solutions for our customers, as they are designed to work with your existing infrastructure and platforms. This is cost effective and flexible, and removes the significant upheaval and additional cost of ‘rip and replace’.
Innovation: Our ongoing focus and investment in R&D and our product roadmap ensures we continue to deliver innovation through our solutions.
Execution: With over 20 years experience across the destinations, retail and hospitality sectors, and a team of highly skilled industry experts, we understand the challenges faced by brands and deliver solutions that exceed expectations.
Teamwork: We work closely with you to ensure that our high performance solutions are delivered to suit your individual environment and requirements. Our solutions Delivery Methodology provides a proven framework for this collaborative approach, and enables us to fulfil your requirements with an agile approach to delivery.
To discuss the ways in which Omnico can help you meet consumer expectations, please visit our website, www.omnicogroup.com, or contact us at [email protected] to talk to one of our experienced sales team.
WHY CHOOSE OMNICO?
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