Measurement Data: from Well to Awareness

LACT CONTROL AND DATA MANAGEMENT

PRODUCT & SERVICE SUITE

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SERVICE & MAINTENANCE PLANS33 Basic, Professional & TotalCare plans

FLOW COMPUTER & LACT CONTROLLER33 ‘Best-in-class’ Flow Computer

33 Intuitive Touch Screen Operation

33 Automatic Driver Authorization

33 Automatic Sampling Can Selection

33 Sampling and Pump Control

33 Intelligent lock on high BS&W

EXSITE LOCAL SOFTWARE33 Electronic Report Repository

33 Driver Database Management

33 Flow Meter Diagnostics

33 Email Subscription to Reports

EXSITE CORPORATE SOFTWARE33 Web Interface for Well Producers

33 Remote Access LACT Sites

33 Corporate Data

33 Well Producer Data and Reporting

33 Searchable Database

33 Full Audit Trail

33 Remote Flow Meter Diagnostics

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FLOW-X SERIES OF FLOW COMPUTERSAlthough this document is not meant as a technical brochure of fl ow computers, it is important to realize that the design and

implementation of the fi rmware and application software of the Flow-X series of fl ow computers includes usage for LACT units,

and has many unique features not found in other products.

Custody Transfer and extensive functionalityThe fl ow computer is designed and built for reliability in high-end applications, and includes all relevant API, AGA, ISO, IP and many other measurement standards for usage in crude oils, NGLs, LPGs and other refi ned products.

The Flow-X series are based on powerful single meter modules which are combined in a number of diff erent casings, for diff erent applications.

A single meter module comprises an impressive number of inputs, outputs, communication interfaces and other hardware for real-time digital and accurate analog signal processing for a single bidirectional metering stream, with cycle times up to 250ms.

The fl ow computer supports uni-directional, bi-directional, compact- and master meter provers, with dual chronometry and high resolution pulse interpolation.

The Flow-Xpress software platform off ers the user a versatile, familiar, intuitive and free confi gurable software environment for fl ow computer fl exible confi guration, testing and trouble-shooting.

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FLOW-X SERIES OF FLOW COMPUTERSOperated with a large Touch ScreenUsers of a fl ow computer in a LACT environment in gathering stations are truck drivers, technicians and engineers, each with specifi c requirements. This requires a well-designed user operator interface, and with the Flow-X series, a full functional webserver is available for such daily operation.

Meter diagnostics and performance monitoringFree-confi gurable digital communication interfacing is implemented for coriolis and ultrasonic fl ow meters, HART transmitters and other metering equipment utilizing various communication protocols for fl exible usage – no “fi rmware” programming is required. From such intelligent meters, diagnostics and performance data is obtained and monitored.

Specifi c functionality for LACT usageDedicated functions for LACT usage includes:

33 Driver authorization, standalone as well as managed from remote systems;

33 Extensive Sampler Control;

33 Simple Valve & Pump Control;

33 Driver Offl oad reporting & archiving;

33 Well operator based period totals and averages;

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EXSITE LOCAL EDITIONBased on the eXLerate metering software platform, Spirit IT has developed an application for gathering stations, eXSite Local

Edition. The software is to be installed on a Windows based PC at a gathering station and is used in conjunction with connected

flow computers to manage the gathering station’s driver lists, samplers, transactions en report email.

Users of eXSite Local EditionThere are several types of users of the software:

33 A Site Supervisor who is responsible for the local site;

33 Engineers which have to maintain the local equipment;

33 The office employee who assigns sampling pots to well operators;

In case no Corporate Edition of eXSite is in use, eXSite Local Edition is additionally meant for the following users:

33 The office employee who maintains the driver databases of all well operators that use the local site ;

33 The office employee who maintains the list of email addresses to which production reports are submitted;

Basic Functionality33 Driver Authentication in conjunction with flow computers

33 Well operator-based Sampling Pot Selection

33 Tracking the fill levels of the sampling pots

33 Repository for Driver Load Transactions (Totals and FWA)

33 Automatic Reporting of Periodic Transaction Overviews

33 Reporting of Well operator-based Period Totals and FWA

33 Automatic Emailing of Reports for the local site

33 Information to assess the metering system in control

33 Provide in-depth diagnostics to troubleshoot equipment

HMI Displays33 Operations Overview Display

With this display, the actual state of the loading bays is presented. For each bay information of the current load is

displayed, such as the driver name, Well operator, offloaded volume, flow rate, density and BS&W, in-use sampling pot,

and actual fill level of all sampling pots

33 Metering Overview Display

Displays the actual measurements and the state of all metering hardware such as the flow meters, the transmitters,

analyzers, computer equipment. Also provides access to flow meter diagnostics and alarm history for troubleshooting

purposes.

33 Reports Display

A display with Meter Tickets for all driver loads over the selected period, Total Loads and flow-weighted averages per Well

operator for assigned periods. Searchable reports based on name, company, etc.

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EXSITE CORPORATE EDITIONBased on both Microsoft Internet Information Server (IIS) technology and the eXLerate metering software Server platform, Spirit

IT has developed a corporate solution for gathering station companies, eXSite Corporate Edition.

The software is to be installed on two (2) dual redundant server computers and on a third (3rd) IIS based web server computer,

at the corporate office level, and is used in conjunction with existing eXSite Local Edition computers via WAN based internet

connection to provide a central data repository for transactional and production data for all LACT sites.

Users of eXSite Corporate EditionThere are several types of users of the software:

33 Managers responsible for LACT sites owned by the gathering company;

33 Accounting staff to assemble the billing data;

33 Well operators who independently manage their driver database;

Basic Functionality33 Central Data Repository for the transactional and production data for all the LACT sites operated by the Crude Gathering

Station company;

33 Central overview of the actual state and the performance of all LACT sites;

33 Redundant backup facility system for all flow computer configuration files for all LACT sites;

33 Redundant backup system for all historical data as generated by flow computers at all LACT sites;

33 Maintenance of the driver databases of all well operators and distribute this driver database through all LACT sites;

33 Automatic emailing of production reports to well operators;

33 Connection to LACT sites through web-portal for trouble-shooting at local LACT sites;

33 Web-portal, secure, managed and user-friendly for well operators which are able to:

3x Update their driver database

3x Retrieve their production reports

3x Query the their production database

HMI Displays33 Dashboard Display

Shows production figures and performance indicators of the individual LACT sites;

33 Web Portal Provides the web based interface for well operators for maintaining the online driver database; the web portal can be

managed to setup users and associated access and email rights.

33 LACT Detail Display

Provides web based displays for selected LACT sites for trouble shooting purposes

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SERVICE MAINTENANCE PLANSSpirit IT offers, beyond the above products and solutions, maintenance services for owners of flow computers and software.

When a product is purchased and installed, service and maintenance becomes an important issue. As a basic but important minimum, all software updates are available online, free of charge.

Whether bug-fix release or new features release, every customer can obtain access on our website www.spiritit.com and download the latest software for their products.

Technical Support Team

Our Technical Support team is available at three locations worldwide (Houston [UTC-6]; KL, Malaysia [UTC+7]; and Eindhoven [UTC+1]) for systems and products that are up-and running in the field and varies from assistance over the phone through on-site assistance, handled by our integrating partners or with our direct help. We know that keeping your metering station up and running is a vital task!

MAINTENANCE PLAN FEATURES

1 Free Product Releases, Free Service updates utilizing company website www.spiritit.com for all products

3 3 3

Flow-X Services

2 Remote Flow-X Trouble-shooting with Professional Plan response & follow-up

- 3 -

3 Flow-X Trouble-shooting with TotalCare Plan response & follow-up

- - 3

4 Flow-X Backup Service, Periodical Data Archiving Service, Firmware & Configuration Update Service

- - 3

4 Flow computer Audit/Examination Service (optional) - -

eXSite Local Software Services

5 Remote Corrective Maintenance service, with Professional Plan response & follow-up

- 3 -

6 Corrective Maintenance service, with TotalCare Plan response & follow-up

- - 3

7 6-months scheduled on-site Preventive Maintenance - - 38 Software and configuration updates - 3 3eXSite Corporate Services

9 Remote Corrective Maintenance service, Professional Plan response & follow-up

- 3 -

10 Corrective Maintenance service, with TotalCare Plan response & follow-up

- - 3

11 6-months scheduled on-site Preventive Maintenance - - 312 Software and configuration updates - 3 3

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Spirit IT frequently

organizes many

different technical

trainings and classes

for each of our

products, at our

offices or at premises

of customers

Extensive support

by our professionals

is available 24/7,

remotely as well as

on-site - depending

on your Maintenance

Plan

On-site field-

services for

installation, startup,

commissioning,

trouble-shooting

and more with

our growing team

of enthusiastic

professionals in three

locations worldwide

Spirit IT offers a wide

range of (technical)

support services

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SERVICE MAINTENANCE PLANSPriority Level definitionsFor the Professional Plan and TotalCare Plan Maintenance and Support programs, it is the customer who identifies the priority level. Accurately prioritizing a technical issue is critical to mutual success and the following guidelines will assist in determining the appropriate priority level.

Levels & Target Response Times

BASIC MAINTENANCE PLANThe Basic Maintenance Plan is available to any customer of Spirit IT at each purchase of a product. No specific other support arrangement or contract is required. Each customer is given the possibility to download firmware updates and product releases from our website.

Additional services rendered by our company and not covered by the Basic Maintenance Plan, such as remote or on-site flow

computer programming assistance, trouble-shooting or training can be obtained by our company on our standard ad-hoc

service fees basis.

ProfessionalNormal working week business hours

TotalCare24/7, 365 days

3 Critical (Priority 1)The problem results in extremely serious interruptions to a production system. Data

integrity is compromised and the service request requires immediate processing

as the issue can result in financial losses. The customer shall call our Technical

Support for all critical priority 1 issues.

2 business hours

1 business hour

3 Urgent (Priority 2)The problem results in serious interruptions to normal operations, will negatively

impact an enterprise-wide installation, urgent deadlines or at risk. In a production

system, important tasks cannot be performed, but the error does not impair

essential operations. Processing can still continue in a restricted manner, and data

integrity may be at risk.

4 business hours

2 business hours

3 Important (Priority 3)The problem causes interruptions in normal operations. It does not prevent

operation of a production system, or there could be minor degradation in

performance. The error is attributed to malfunctioning or incorrect behavior of the

software.

2 business days

½ business day

3 Minor (Priority 4)The problem results in minimal or no interruptions to normal operations (no

business impact). The issue consists of “how to” questions, installation and

configuration inquiries, enhancement requests, or documentation questions

3 business days

1 business day

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PROFESSIONAL MAINTENANCE PLANThe Professional Maintenance Plan is provided for customers which would mostly need 2nd level support for their installed products and solutions, and usually will independently handle their own 1st level support.

What Spirit IT offers to customers is remote trouble-shooting assistance for flow computers, remote trouble-shooting assistance for eXSite Local installations, and assistance for remote eXSite Corporate installations. In order to provide the Professional Maintenance Plan, remote access to the flow computers and/or computer system is required.

Additional services rendered by our company and not covered by the Professional Maintenance Plan, such as remote or on-site

flow computer programming assistance can be obtained by our company on our standard ad-hoc service fees basis.

TOTALCARE MAINTENANCE PLANThe TotalCare Maintenance Plan provides the highest degree of service to customers who would like our team to proactively take care of maintaining and troubleshooting products and installations, such as LACT controller units, flow computer applications, eXSite Local and eXSite Corporate installations.

For trouble-shooting, remote access to the flow computers and/or computer system is required. The TotalCare Maintenance service includes a site-visit of our staff may this be needed in emergency cases. First line support is given on a 24/7 basis.

Flow-X management servicesAs part of the TotalCare Maintenance Plan, proactively various services are rendered, including:

33 Flow computer firmware & application backup and storage at our corporate servers;

33 Periodical archive of historical data (such as reports, and historical archive data)

33 Pro-active management of periodical updates of Firmware & Configuration software;

Flow Computer AuditAs an optional service, Spirit IT can audit each flow computer, and inspects and verifies the installation in which a flow computer operates, its connections, wiring, configuration setup, parameters, application, and security file in order to fully determine whether the application under Auditing complies with expectations and original design.

This Auditing Service is rendered on a per request basis.

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Preventive Maintenance for Desktop/Server applicationsFor eXSite Local and eXSite Corporate installations, Preventive Maintenance service is available. Preventive Maintenance refers to performing regular maintenance in order to prevent system problems. This is in comparison to diagnostic or corrective maintenance, which is performed to correct a current problem.

Preventive Maintenance is included in the TotalCare Maintenance Plan. Preventive Maintenance activities will be done on a six (6) month basis (i.e. two times per year) for each of the computer systems from the date of the contract.

During a preventative maintenance of a location, the systems will be inspected and/or corrected, including a physical inspection, system integrity checks, Windows update, Virus scanner update, driver update, eXSite software engine updates, virus check, etc.etc. A full inspection report will be made at each maintenance session.

Corrective Maintenance for Desktop/Server applicationsCorrective Maintenance refers to performing maintenance which is required when a system has failed, to bring it back to working order. Field Service personnel will be available for first response within 1 hour, and will be on call-out basis within 72 hours to perform emergency troubleshooting and repair services on equipment and supplied systems.

The base of Corrective Maintenance is provided on standby coverage 12 hours a day and 7 days a week via telephone to Spirit IT focal point.

Additional services rendered by our company and not covered by the TotalCare Maintenance Plan, such as remote or on-site flow computer programming assistance can be obtained by our company on our standard ad-hoc service fees basis.

TOTALCARE MAINTENANCE PLAN

ABOUT SPIRIT IT

A MEMBER OF THE ABB GROUP

WEBwww.SpiritIT.com

MAILsales@SpiritIT.com

EINDHOVENThe Netherlands

Prof Dr Dorgelolaan 20

5613 AM Eindhoven

The Netherlands

T +31 40 23 69 445

BARTLESVILLEUnited States of America

ABB Upstream Oil & Gas

7051 Industrial Blvd

Bartlesville OK 74006

United States of

America

T +1 800 442 3097

KUALA LUMPURAsia Pacific/Malaysia

Vista Tower, Suite 13D

Level 13

348 Jalan Tun Razak

50400 Kuala Lumpur

Malaysia

T +60 3 2166 5266

We make flow measuring systems better, smarter and more accurate.

Since November 2014, Spirit IT has become a member of the ABB Group. The acquisition adds a new line of high-performance custody transfer solutions to ABB’s measurement business unit.

ABB is a leader in power and automation technologies that improve performance while lowering environmental impact. With thousands of experts around the world and high-performance innovations, ABB’s team is dedicated to making measurement easy for its customers.

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