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    Export Strategy Design

    Sector-Level Strategy Product Sectors

    Guidelines for Strategy-Makers

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    Acknowledgements

    Members of the International Trade Centre's Executive Forum Team prepared theseguidelines. Substantive process and technical contributions were provided by Ms. Leonor vonLimburg (evtrade, Germany) and Professor Owen Skae (School of Accounting, University ofKwaZulu-Natal, South Africa) of the modicum coalition.

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    1

    Part A

    Introduction

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    2

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    3

    Introduction

    Application of these Guidelines will result in the preparation of a realistic export developmentstrategy for a product or industry sector.

    It is recommended that a team, comprising private and public sector representatives,

    develops the strategy and that it completes the process within a maximum period of threemonths.

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    4

    Introduction

    The strategy development process involves the completion of thirteen steps. Each step iscovered in detail in these Guidelines.

    The Thirteen Steps of Sector Strategy Design and Management

    1 Ensure Private Sector Leadership and Public Sector Support

    Border-InBorderBorder-Out

    ProcessFundamentals 2 Ensure Comprehensive Scope

    Development

    Benchmark the Sector's BusinessEnvironmentAssess CompetitorsReview Main Markets, CurrentPerformance and Capacity to Respond

    3Start with a ThoroughAssessment of the Sector

    Evaluate Current Approach to ExportDevelopmentAcquire Greater ValueRetain Greater ValueAdd ValueCreate Value

    4Apply Value Chain Analysis,Identify Critical Success Factorsand Assess Value Options to:

    Distribute ValueCurrent Participants in the Value ChainPotential Participants in the ValueChains

    5Confirm Client Demands andNeeds

    Aspiring Participants in the Value ChainCompetency Development

    Trade InformationTrade FinanceExport Quality Management

    6Review Essential Trade SupportServices

    Other SupportFinanceInstitutionsProgrammes

    7Assess Available Resourceswithin Public and Private Sectors

    People

    Analysis Where are WeNow?

    8 Prepare a SWOT Analysis

    9 Create a VisionStrategic Focus Where Do WeWant to Be? 10 Specify Priorities

    Confirm Strategic ConsiderationsDetermine ObjectivesSpecify Performance Measures

    11Establish the Framework forManaging and Monitoring theStrategy

    Set TargetsSpecify InitiativesIdentify Responsible OrganizationsAllocate Resources

    12 Formulate a Plan of Action

    Set the Implementation Schedule

    Formulation andManagement How Do We GetThere?

    13 Maintain the Public-Private Partnership for Strategy Implementation

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    5

    Introduction

    The Strategy Design and Management Framework

    The thirteen-step process involves determining:

    (i) where the sector currently stands with respect to its international competitivenessand performance,

    (ii) where the sector should be with respect to competitiveness and performancewithin a period of 3 to 5 years, and

    (iii) how the sector will reach this position within the specified timeframe.

    Once the Strategy Team has been established and completed its analysis of where the sectorcurrently stands with respect to foreign competition, performance, market opportunities andcapacities to respond (i.e. completed Steps 1 to 8), it should begin the detailed design phaseof the process.

    It is important that the Team determines the most effective approach to managing theimplementation of the strategy implementation, concurrently with preparing the strategys

    detailed design.

    To this end, it is recommended that the Strategy Team:

    defines aVisionfor the medium-term development of the sector (i.e. where do wewant to be in 3 to 5 years' time);

    takes into account the Perspectives of the various stakeholders in the sector (i.e.the Development Perspective, the Competitiveness Perspective, the ClientPerspective and Institutional Perspective);

    confirms the priority Strategic Considerationsof each Stakeholder Perspective; determines what Objectives are to be achieved for each Stakeholder Perspective; agrees the Measures that will be used to determine the extent to which each

    Objective is being achieved during implementation of the strategy; sets Targets against which these Measures will be benchmarked; specifies the Initiativesthat will be implemented to achieve each Objective; identifies those Organizations that will be responsible for implementing each

    Initiative; realistically assesses and effectively allocates Resources to the implementing

    Organizations; and

    prepares a detailed Plan of Actionand a schedulefor implementing the Initiatives.

    In addition, it is recommended that the Strategy Team should decide on which organization,or coalition of organizations, will assume responsibility for monitoring the strategysimplementation and impact

    .

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    6

    Introduction

    TheStrategyDesignandMan

    agementFrameworkAnIllustration

    TheDevelopmentPerspective

    Toac

    hieve

    thev

    ision,

    howmus

    tpo

    liticians,

    governmen

    tdec

    ision-ma

    kers,

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    ietyan

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    itsre

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    from

    thes

    tan

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    soc

    ialan

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    icdeve

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    tion

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    lgoo

    d?What

    are

    the

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    fors

    tra

    tegy

    des

    ignan

    dmanagemen

    t?

    Stra

    tegic

    Cons

    idera

    tion

    #1:

    The

    Deve

    lopmen

    tGear

    ofStra

    tegy

    TheClientPerspective

    Toac

    hieve

    thev

    ision,

    howmus

    tthesec

    torscurren

    t,po

    ten

    tialan

    dasp

    iringex

    porters,

    an

    do

    ther

    keyen

    terprisesan

    d

    players

    inthesec

    torsva

    luec

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    levance

    intermso

    ffurt

    hering

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    tivesan

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    the

    irnee

    ds

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    t?Wha

    tare

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    tegy

    des

    ignan

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    t?

    #5:

    Clien

    tPriori

    ties

    #6:

    Bus

    iness

    Compe

    tency

    #7:

    Trad

    eInforma

    tion

    #8:

    Tra

    de

    Finance

    #9:Q

    ua

    lity

    Managemen

    t#10:

    Other

    Support

    TheCompetitivenessPerspective

    Toac

    hieve

    thev

    ision,

    howmus

    tsectorassoc

    iationsan

    da

    dvocacygroups,p

    oten

    tialinves

    tors

    (domes

    tican

    dfore

    ign)

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    dprospec

    tive

    buyers

    /importersperce

    ive

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    ity,

    improv

    ing

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    bus

    iness

    env

    ironmen

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    ingpart

    icipa

    tion

    inthe

    interna

    tiona

    lva

    luec

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    inan

    dincrea

    sing

    thesec

    torsopportun

    ities

    forva

    lue

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    tion,

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    luea

    dditionan

    dvalu

    ecrea

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    ?Wha

    tare

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    for

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    ignan

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    t?

    #3:

    The

    Border

    Gearo

    fStra

    tegy

    #2:

    The

    Border-

    InGearo

    fStra

    tegy

    #4:

    The

    Border-

    Ou

    tGearo

    fStra

    tegy

    TheInstitutionalPerspective

    Toac

    hieve

    thev

    ision,

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    teac

    horgan

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    tionw

    ithinthesec

    tors

    trade

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    twork,

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    blican

    dpriva

    te,

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    'sre

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    den

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    ?Wha

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    fors

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    ydes

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    t?

    #11:

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    tegy

    Suppo

    rtNe

    twork

    #12:

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    ices

    De

    livery

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    twork

    The

    Vision

    Weightingof

    Perspectives

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    Resources

    Strateg

    icConsideration#1

    -Objectives

    -Performancean

    dImpac

    tMeasures

    -Targets

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    icConsideration#2-4

    -Objectives

    -Performancean

    dImpac

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    -Initiatives

    Strateg

    icConsideration#5-10

    -Objectives

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    dImpac

    tMeasures

    -Targets

    -Initiatives

    Strateg

    icConsideration#11-12

    -Objectives

    -Performancean

    dImpac

    tMeasures

    -Targets

    -Initiatives

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    7

    Introduction

    The Sector's Trade Support Network

    Throughout the strategy design process, the Strategy Team should assess the implications ofeach decision and strategic option on the sectors trade support network. The trade support

    network, in fact, involves two networks:

    the export strategy support network which is responsible for ensuring that the sectorsbusiness and policy environment reinforces the sectors competitiveness (and thecompetitiveness of enterprises in the sector); and

    the services delivery network, which comprises those public and private sectororganizations that provide export-related services to enterprises in the sector.

    Environme ntal Groups

    Ministry for Transport

    Chamber of Commerce

    Association of Exporters

    and Importers

    Board of Investment

    Export / Competitiveness

    Council

    Statistical Agency

    Ministries of Trade, Economy

    and CommerceMinistr y of Education

    and Research

    Export Strategy

    Support Network

    Relevant Line Ministries

    Ministry of Foreign

    Affairs

    Ministr y of Finance

    Ministry of Communication

    and Information Technology

    Ministry of Labour

    Research and Technology

    Organizations

    Banks / Financial Services

    Organizations

    Standards Organization

    Vocational and

    Training Centers

    Universities

    Border

    Border-Out

    Development

    Sectoral Associations

    Micro Finance Providers

    Small Industry

    Developm ent Organization

    Regional

    Developm ent Organizations

    NGOs

    Cooperatives

    Trade Promotion Organizations

    Investment Promotion Agency

    Trade Information Organizations

    Exporters' Associations

    Forwarders/ Shippers

    Insurers

    Telecoms Organizations

    National Customs Authority

    Certification Bodies

    Border-In

    Services

    Delivery Network

    Clustering OrganizationsIndustrial, Technology Parks

    & Business Centres

    Women's Associations

    Regional and Local

    Governments

    Ministry for Women's

    AffairsEnvironment Protection

    Agency

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    8

    Introduction

    The Output of the Process - The Sector-Level Export Strategy Document

    It is recommended that the Strategy Team prepare a written document that summarizes itsanalysis, conclusions, and recommendations for action. It is, in this regard, important that the

    Team ensures that specific members are assigned responsibility for preparing the Documentat the outset of the strategy design process.

    Recommended Outline of the Strategy Document

    1. Introduction Rationale Principles of Analysis:

    Scope of Strategy Framework for Strategy Design and Management Application of the Value Chain

    2. Where Do We Want to Be? The Vision The Sectors Future Value Chain An Illustration

    3. Where Are We Now? An Assessment Export Performance and Assessment of Overall Competitiveness The Sectors Current Value Chain An Illustration Performance against Critical Success Factors Government Policy and Strategy in Support of the Sector The Sectors Trade Support Network: Capacity, Competency and Coordination

    4. The Resource Situation in the Public and Private Sectors (Current and Projected)5. SWOT Analysis of the Sector6. The Way Forward (over 3-5 years):

    The Development Perspective Strategic Consideration # 1 Developmental Considerations and Priorities

    The Competitiveness Perspective Strategic Consideration # 2 Border-In Issues and Priorities Strategic Consideration # 3 Border Issues and Priorities Strategic Consideration # 4 Border-Out Issues and Priorities

    The Client Perspective Strategic Consideration # 5 Client Prioritization

    Current Exporters and Other Current Participants in the Value Chain:Support Requirements and Response

    Potential Exporters and Other Potential Participants in the Value Chain:Support Requirements and Response

    Aspiring Exporters and Other Aspiring Participants in the Value Chain:Support Requirements and Response

    Implications for Sector Support Services Strategic Consideration # 6 Business Competency Strategic Consideration # 7 Trade Information Strategic Consideration # 8 Trade Finance

    Strategic Consideration # 9 Quality Management Strategic Consideration #10 Other Support Services

    The Institutional Perspective Strategic Consideration # 11 Strengthening the Sectors Strategy Support

    Network: Strategy Coordination and Management:

    Structure Process (Strategy Monitoring)

    Strategic Consideration # 12 The Sectors Services Delivery Network7. Weighting of the Stakeholder Perspectives and Summary of Strategic Objectives8. Resource Mobilization

    Annex 1: Overview of the Sectors Global MarketAnnex 2: The Plan of ActionAnnex 3: The Strategys Balanced Scorecard

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    9

    Part B

    Process Fundamentals

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    10

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    11

    Process Fundamentals

    Steps 1 and 2 of the Strategy Design and Management Process

    1 Ensure Private Sector Leadership and Public Sector Support

    Border-InBorderBorder-Out

    ProcessFundamentals

    2 Ensure Comprehensive Scope

    Development

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    12

    Process Fundamentals

    Step 1.Ensure Private Sector Leadership and Public Sector Support

    ITC's experience suggests that the private sector has a better understanding (than the public

    sector) of best business practices and market requirements in the target sector.Consequently, ITC recommends that the private sector should take the lead in designingsector-level strategy.

    The ITC approach involves, therefore, the private sector determining priorities within eachtarget sector and developing strategy within the context of these priorities, while the publicsector maintains responsibility for determining priorities amongsectors.

    To ensure that the design process is effectively managed, it is recommended that overallleadership be assigned to one member of the Strategy Team. Ideally this 'navigator' will befrom the sector association.

    Strategy Team Membership

    Team Navigator:

    Name:Surname:Position:Organization / Company:E-mail Address:Telephone #:

    Fax #:

    Team Member 1:

    Name:

    Surname:Position:Organization / Company:E-mail Address:Telephone #:

    Fax #:

    Team Member 2:

    Name:Surname:Position:Organization / Company:E-mail Address:

    Telephone #:

    Fax #:

    Team Member 3:

    Name:Surname:Position:Organization / Company:E-mail Address:Telephone #:

    Fax #:

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    13

    Process Definition

    Step 1.Ensure Private Sector Leadership and Public Sector Support

    Strategy Team Membership (continued)

    Team Member (4):

    Name:Surname:Position:Organization / Company:E-mail Address:Telephone #:

    Fax #:

    Team Member 5:

    Name:Surname:

    Position:Organization / Company:E-mail Address:Telephone #:

    Fax #:

    Team Member 6:

    Name:Surname:Position:Organization / Company:E-mail Address:Telephone #:

    Fax #:Team Member 7:

    Name:Surname:Position:Organization / Company:E-mail Address:Telephone #:

    Fax #:

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    14

    Process Fundamentals

    Step 1.Ensure Private Sector Leadership and Public Sector Support

    To facilitate management, and transparency, and to ensure that all interested parties are

    engaged in the process, it is recommended that the Team work on the basis of a RACI matrix.

    The RACI matrix assigns specific functions to each team member with respect to completionof individual tasks:

    to be Responsible (R) for completing, or contributing to the completion, of aparticular task,

    to be Accountable (A) for the completion of a task by an agreed time and to anagreed standard,

    to beConsulted (C)while the task is being completed, or to beInformed (I)on progress.

    It is advisable to routinely consult and inform all stakeholders, including those who are notTeam members. This ensures that there is universal support of the process. It will alsofacilitate information collection and analysis.

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    15

    ExampleofRACIMatrix

    TheRACI

    Matrix

    TeamMember

    .

    Task

    Responsible

    Accountable

    Consulte

    d

    Informed

    Start

    En

    d

    Step1:EnsurePrivateSectorLeaders

    hipandPublicSectorSupport

    Tas

    k:EstablishSectorStrategyTeam

    Navigator

    Step2:EnsureComprehensiveScope

    Tas

    k:PrepareSummaryofStrategic

    Consideration#1:

    DevelopmentIssues

    All

    4

    Week1

    Wee

    k2

    Tas

    k:PrepareSummaryofStrategic

    Consideration#2:

    Border-InIssues

    All

    2

    Week1

    Wee

    k2

    Tas

    k:PrepareSummaryofStrategic

    Consideration#3:

    BorderIssues

    All

    5

    Week1

    Wee

    k2

    Tas

    k:PrepareSummaryofStrategic

    Consideration#4:

    Border-OutIssues

    All

    7

    Week1

    Wee

    k2

    Step3:StartwithaThoroughAssessm

    entoftheSector

    Tas

    k:BenchmarktheSector'sBusinessEnvironment

    1,4

    7

    2,3,5,6

    8,9

    Week1

    Wee

    k3

    Tas

    k:AssessCompetitors

    2,5

    1

    3,4,7,9

    6,8

    Week1

    Wee

    k3

    Tas

    k:ReviewMainMarkets,

    Current

    Performanceand

    CapacitiestoRespond

    3,7,

    9

    6

    1,2,4,8

    5

    Week1

    Wee

    k3

    Tas

    k:ReviewCurrentApproachtoExportDevelopment

    5,6

    8

    1,2,3,9

    7,4

    Week1

    Wee

    k3

    Step4:ApplyValueChainAnalysis,Id

    entifyCriticalSuccessFactors

    andAssessValueOptions

    Tas

    k:MapandAnalyzetheValueCh

    ain

    All

    Navigator

    Week4

    Wee

    k4

    Tas

    k:AssessAbilitytoMeetCriticalSuccessFactors

    All

    Navigator

    Tas

    k:ReviewValueOptions

    All

    Navigator

    Week4

    Wee

    k4

    Tas

    k:DevelopanInitialVersionofth

    eFutureValueChain

    All

    Navigator

    Week4

    Wee

    k4

    Step5:ConfirmClientDemandsandN

    eeds

    Tas

    k:AssessDemandsandNeedso

    fClientCategories

    All

    Navigator

    1,5,8

    6

    Week5

    Wee

    k5

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    16

    Step6:ReviewEssentialTradeSuppo

    rtServices

    Tas

    k:AssessBusinessCompetency

    DevelopmentServices

    3,4,5,8

    9

    1,2,6,7

    Week6

    Wee

    k7

    Tas

    k:AssessTradeInformationServ

    ices

    2,4,

    6

    3

    1,5,7,8,9

    Week6

    Wee

    k7

    Tas

    k:AssessTradeFinanceService

    s

    1,9

    8

    2,7

    3,4,5,6

    Week6

    Wee

    k7

    Tas

    k:AssessQualityManagementS

    ervices

    5,7

    6

    1,2,9

    3,4,8

    Week6

    Wee

    k7

    Tas

    k:AssessOtherTradeSupportS

    ervices(Packaging)

    2,5

    4

    7,8

    1,3,6,9

    Week6

    Wee

    k7

    Step7:AssessAvailableResourcesw

    ithinthePublicandPrivateSec

    tors

    Tas

    k:AssessAvailableResources(S

    trategySupport

    Network)

    All

    (institution

    specif

    ic)

    Navigator

    Week5

    Wee

    k7

    Tas

    k:AssessAvailableResources(S

    ervicesDelivery

    Network)

    All

    (institution

    specif

    ic)

    Navigator

    Week5

    Wee

    k7

    Tas

    k:AssessAvailableResources(B

    usinessSector)

    2,4,

    7

    1

    Week5

    Wee

    k7

    Step8:PrepareaSWOTAnalysis

    Tas

    k:CompleteSector'sSWOT

    All

    Navigator

    4,5,9

    1,7,8

    Week8

    Wee

    k8

    Step9:CreateaVision

    Tas

    k:ReviewInitialVersionofFutureValueChain

    All

    Navigator

    Week9

    Wee

    k9

    Tas

    k:DrafttheVision

    All

    Navigator

    Week9

    Wee

    k9

    Step10:SpecifyPriorities

    Tas

    k:PrepareLongListofPriorities

    All

    Navigator

    Week9

    Wee

    k9

    Tas

    k:WeighttheStakeholderPerspectives

    All

    Navigator

    Week9

    Wee

    k9

    Tas

    k:PrepareFinalListofPriorities

    All

    Navigator

    Week9

    Wee

    k9

    Step11:EstablishtheFrameworkforManagingandMonitoringtheStrategy

    Tas

    k:PreparetheObjectives/Measures/TargetsMatrix

    All

    Navigator

    Week10

    Week10

    Step12:FormulateaPlanofAction

    Tas

    k:CompletetheObjectives/Initiat

    ives/Organizations/

    ResourcesMatrixandTimeframe

    All

    1

    Week11

    Week12

    Step13:MaintainthePublic-PrivatePartnershipforStrategyImpleme

    ntation

    Tas

    k:ReviewOptionsandDetermine

    Structure/Approach

    All

    1

    Week12

    Week12

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    17

    TheStrategy

    TeamsRACIMatrix

    ItisrecommendedthattheStrategyTeamsnavigatorscompletethefollow

    ingmatrixatthebeginningofthe

    strategydesignprocess.

    TheRACI

    Matrix

    TeamMember

    .

    Task

    Responsible

    Accountable

    Consulte

    d

    Informed

    Start

    En

    d

    Step1:EnsurePrivateSectorLeaders

    hipandPublicSectorSupport

    Tas

    k:EstablishSectorStrategyTeam

    Step2:EnsureComprehensiveScope

    Tas

    k:PrepareSummaryofStrategic

    Consideration#1:

    DevelopmentIssues

    Tas

    k:PrepareSummaryofStrategic

    Consideration#2:

    Border-InIssues

    Tas

    k:PrepareSummaryofStrategic

    Consideration#3:

    BorderIssues

    Tas

    k:PrepareSummaryofStrategic

    Consideration#4:

    Border-OutIssues

    Step3:StartwithaThoroughAssessm

    entoftheSector

    Tas

    k:BenchmarktheSector'sBusinessEnvironment

    Tas

    k:AssessCompetitors

    Tas

    k:ReviewMainMarkets,

    Current

    Performanceand

    CapacitiestoRespond

    Tas

    k:ReviewCurrentApproachtoExportDevelopment

    Step4:ApplyValueChainAnalysis,Id

    entifyCriticalSuccessFactors

    andAssessValueOptions

    Tas

    k:MapandAnalyzetheValueCh

    ain

    Tas

    k:AssessAbilitytoMeetCriticalSuccessFactors

    Tas

    k:ReviewValueOptions

    Tas

    k:DevelopanInitialVersionofth

    eFutureValueChain

    Step5:ConfirmClientDemandsandN

    eeds

    Tas

    k:AssessDemandsandNeedso

    fClientCategories

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    18

    Step6:ReviewEssentialTradeSuppo

    rtServices

    Tas

    k:AssessBusinessCompetency

    DevelopmentServices

    Tas

    k:AssessTradeInformationServ

    ices

    Tas

    k:AssessTradeFinanceService

    s

    Tas

    k:AssessQualityManagementS

    ervices

    Tas

    k:AssessOtherTradeSupportS

    ervices(Packaging)

    Step7:AssessAvailableResourcesw

    ithinthePublicandPrivateSec

    tors

    Tas

    k:AssessAvailableResources(S

    trategySupport

    Network)

    Tas

    k:AssessAvailableResources(S

    ervicesDelivery

    Network)

    Tas

    k:AssessAvailableResources(B

    usinessSector)

    Step8:PrepareaSWOTAnalysis

    Tas

    k:CompleteSector'sSWOT

    Step9:CreateaVision

    Tas

    k:ReviewInitialVersionofFuture

    ValueChain

    Tas

    k:DrafttheVision

    Step10:SpecifyPriorities

    Tas

    k:PrepareLongListofPriorities

    Tas

    k:WeighttheStakeholderPerspectives

    Tas

    k:PrepareFinalListofPriorities

    Step11:EstablishtheFrameworkforManagingandMonitoringtheStrategy

    Tas

    k:PreparetheObjectives/Measures/TargetsMatrix

    Step12:FormulateaPlanofAction

    Tas

    k:CompletetheObjectives/Initiat

    ives/Organizations/

    ResourcesMatrixandTimeframe

    Step13:MaintainthePublic-PrivatePartnershipforStrategyImpleme

    ntation

    Tas

    k:ReviewOptionsandDetermine

    Structure/Approach

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    Process Fundamentals

    Step 2.Ensure Comprehensive Scope

    To be effective, sector-level strategy must be comprehensive, responding to all issues that

    have an impact on the sectors international competitiveness.

    As importantly, strategy must address the following key question: How will improvedcompetitiveness of the sector contribute directly to the wider concern of economic and socialdevelopment within the country as a whole? In other words, what is, and what should be thesectors contribution to national development.

    To achieve this combination of competitiveness and developmental impact, the scope ofstrategy should comprise four 'gears':

    the border-in gear the border gear the border-out gear the development gear

    For strategy to be effective, each gear must mesh with (i.e. reinforce) the others.

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    Process Fundamentals

    Step 2.Ensure Comprehensive Scope

    The tendency is for strategy-makers to concentrate on improving export performance by:

    seeking increased access for exportable products into priority markets; and concentrating trade support on market development and promotional activities.

    In short, strategy-makers are usually preoccupied with the border-out gear of strategy. Thispreoccupation is inadequate. While border-out activities represent an essential aspect ofstrategy, they do not address the key factors determining export competitiveness.

    Export competitiveness is a function of the capacity to sell the product demanded in theinternational marketplace, at the quantity, quality, price and time required. The border-out gearof strategy does not address these issues.

    Only through implementation of a strategy that is driven by the combined power of border-in,border and border-out gears, can long-term international competitiveness within the sector beachieved.

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    Process Fundamentals

    Step 2.Ensure Comprehensive Scope

    The Border-In Gear of Sector-Level Export Strategy

    Strategy must ensure that the sectors 'supply side' can effectively respond to opportunities inthe international marketplace. Strategy must therefore encompass initiatives to:

    reinforce existing supply side capacities, develop new capacities, reinforce skill and technical competency and encourage entrepreneurship.

    This, paradoxically, requires export strategy to have an inward-looking orientation.

    Border-in issues can be divided into three categories:

    Capacity Development

    Capacity development issues relate to production capability with regard to productivity,volume, quality and value-addition. Enhancing capacity requires the combination of privatesector readiness to invest, and the availability of specialized skills and services within theprivate and public sectors.

    The challenge for the strategist is twofold:

    to establish an environment that facilitates skill acquisition, promotesentrepreneurship and stimulates private sector investment, and

    to ensure that the export support services delivered to enterprises in the sectorencourage investment, increased productivity and export orientation.

    Capacity Diversification

    Capacity diversification involves:

    producing new product lines (i.e broadening and adjusting the sectors currentvalue chain) and/or

    producing new related products (i.e entering into new value chains associatedwith the sector).

    Given that capacity diversification usually requires capital investment, sector-level strategyshould highlight and proactively support the investment decision.

    Support to the development of enterprise clusters and joint ventures can be particularlyeffective in diversifying export capacity within a sector.

    Human Capital Development

    Strategy-makers must ensure that the strategy addresses directly the need to generate,and continuously upgrade, the sectors basic and specialized vocational, technical andshop-floor competencies.

    Similarly, the strategy must foster the development of entrepreneurship within the sector.

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    Process Fundamentals

    Step 2.Ensure Comprehensive Scope

    It is recommended that each team member completes the following chart and that the

    designated RACI 'A' team member then prepares an overall summary of the Teams viewsand findings.

    Issues

    The Border-In Gear of Strategy

    Capacity Development:

    Capacity Diversification:

    Human Capital Development:

    Implications for Strategy

    Objectives

    On-Going/RequiredInitiatives

    Organizations Concerned

    Resource Implications

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    Process Fundamentals

    Step 2.Ensure Comprehensive Scope

    The Border Gear of Export Strategy

    Border issues have a significant influence on the sectors competitiveness. They define thesector's operating environment, and largely dictate the cost of the export transaction.

    Analysis of the border gear of strategy is, therefore, of paramount importance to the strategydesign process. An initial review of border issues will assist the Strategy Team in identifyingwhat organizations should be closely involved in the process (i.e. the strategy support networkand the services delivery network).

    The Strategy Team will have to consider objectively all border issues that affect the sectorsbusiness operating environment.

    Infrastructure Issues

    Probably the most obvious border issues to be addressed are bottlenecks in trade-related infrastructure (transport and handling problems in particular). These affect profitmargins and limit options for market development (border-out) and capacitydevelopment (border-in).

    Trade Facilitation Issues

    Perhaps the second most important border issue that the sector strategy must addressrelates to regulations, administrative procedures and documentation requirements thatgovern how business (importing, intermediary processing and exporting) is done in thesector. Often the streamlining of import and customs clearance procedures is at the topof the sector strategist's priority action list.

    'Cost of Doing Business' Issues

    The strategy must also seek to reduce the cost of doing business within the sector.Costs of company registration, ISO 9000/1200 certification, Internet access, port fees,inspection charges, insurance premiums, for example, must be minimized.

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    Process Fundamentals

    Step 2.Ensure Comprehensive Scope

    Each team member should complete the following chart and the designated RACI 'A' team

    member should then summarize the Teams views and conclusions.

    Issues

    The Border Gear of Strategy

    Infrastructure:

    Trade Facilitation:

    Cost of Doing Business:

    Implications for Strategy

    Objectives

    On-Going/RequiredInitiatives

    Organizations Concerned

    Resource Implications

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    Process Fundamentals

    Step 2.Ensure Comprehensive Scope

    The Border-Out Gear of Export Strategy

    The border-out gear of export strategy relates to:

    Market Access

    Tariffs, non-tariff barriers and related entry issues.

    In-Market Support Services

    Acquisition and dissemination of trade information, identification of commercialopportunities abroad, initiation of contact with potential buyers, and generation of interestamong prospective foreign direct investors and joint venture partners.

    National Promotion

    Building and reinforcing the sectors image and organizing promotional programmes (e.g.fairs and missions).

    To achieve the greatest impact, the border-out gear of strategy should focus on export-readyfirms.

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    Process Fundamentals

    Step 2.Ensure Comprehensive Scope

    Each team member should complete the following chart and the designated RACI 'A' team

    member should then summarize the Teams views and conclusions.

    Issues

    The Border-Out Gear of Strategy:

    Market Access:

    In-Market Support Services:

    National Promotion:

    Implications for StrategyObjectives

    On-Going/RequiredInitiatives

    Organizations Concerned

    Resource Implications

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    Process Fundamentals

    Step 2.Ensure Comprehensive Scope

    The Development Gear of Export Strategy

    While the border-in, border and border-out gears of strategy directly influence the sector'scompetitiveness, the development gear of strategy reinforces the sector's contribution toeconomic and social development within the country.

    The development gear addresses the key national issues of:

    Employment generation Poverty alleviation Development of disadvantaged groups and backward regions Gender equality Environmental protection

    To ensure widest stakeholder commitment, the strategy must highlight the developmentperspective.

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    Process Fundamentals

    Step 2.Ensure Comprehensive Scope

    Each team member should complete the following chart and the designated RACI 'A' team

    member should then summarize the Teams views and conclusions.

    Issues

    The Development Gear of Strategy

    Employment generation:

    Poverty alleviation:

    Development of disadvantaged groups and backward regions:

    Gender equality:

    Environmental protection:

    Other:

    Implications for Strategy

    Objectives

    On-Going/RequiredInitiatives

    Organizations Concerned

    Resource Implications

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    Part C

    Analysis Where are We Now?

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    Process Fundamentals

    Steps 3 to 8 of the Strategy Design and Management Process

    Benchmark the Sector's BusinessEnvironmentAssess CompetitorsReview Main Markets, CurrentPerformance and Capacity to Respond

    3Start with a ThoroughAssessment of the Sector

    Evaluate Current Approach to ExportDevelopmentAcquire Greater ValueRetain Greater ValueAdd ValueCreate Value

    4Apply Value Chain Analysis,Identify Critical Success Factorsand Assess Value Options to:

    Distribute ValueCurrent Participants in the Value ChainPotential Participants in the Value

    Chains5

    Confirm Client Demands and

    NeedsAspiring Participants in the Value ChainCompetency DevelopmentTrade InformationTrade FinanceExport Quality Management

    6Review Essential Trade SupportServices

    Other SupportFinanceInstitutionsProgrammes

    7Assess Available Resourceswithin Public and Private Sectors

    People

    Analysis Where are WeNow?

    8 Prepare a SWOT Analysis

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    Analysis Where are We Now?

    Step 3.Start with a Thorough Assessment of the Sector

    To be in a position to identify and assess strategic options, the Strategy Team should first

    determine where the sector currently stands, in terms of:

    competitiveness, export performance, readiness to meet future market opportunities and challenges.

    As a first step the Strategy Team should:

    benchmark the sectors business environment, identify competitors, review main markets, current performance and capacity to respond to commercial

    opportunities and demands,

    evaluate the current approach to export development.

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    Analysis Where are We Now?

    Step 3.Start with a Thorough Assessment of the Sector

    Benchmark the Sector's Business Environment

    It is suggested that each member of the Strategy Team completes the following and thencompares notes.

    Competitiveness Indicators

    A. Values and Behaviour1. My country has: (Y/N) Remarks

    Social cohesion

    A strong legal and institutional base

    A system of values that encourages learning and innovation

    A system of values that encourages entrepreneurship

    Mechanisms to encourage cooperation between the private and public sectors

    Confidence in the integrity of public institutions and officials

    B. Macroeconomic Environment

    1. My country has a predictable macroeconomic environment for enterprisedevelopment characterized by:

    (Y/N) Remarks

    Low budget deficits

    Tight inflation control

    Competitive and stable exchange rates

    Intense local competition (including in the target sector)

    Competition in the banking system

    A high level of private business investment (as percentage of GDP)

    A high level of foreign direct investment

    Openness to trade (import and export policies)

    2. The current approach to the sector's development is: (Y/N) Remarks

    Export-oriented

    Supportive of business initiatives

    Supportive of investment in research and development

    Reinforced by full protection of property rights, including intellectual property

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    Analysis Where are We Now?Step 3. Start with a Thorough Assessment of the Sector

    Competitiveness Indicators (continued)

    C. Private Sector Support Environment (Y/N) Remarks

    1. Compared to foreign competitors, the sector has a competitive advantage:2. The competitive advantage of the sector is due to:

    Sustained investment in human capital

    Access to a sizeable pool of suitably-trained personnel (basic level)

    Access to a sizeable pool of suitably-trained personnel (technical and managerial )

    Assistance from industry associations

    Availability of affordable local business counselling and management consulting

    Availability of technological support (including agricultural extension services)

    Existence of business incubators

    Existence of business parks

    Proactive support to enterprise clustering

    Tax incentives for training

    Tax incentives for research and development

    3. Enterprise competitiveness in the sector is supported by: (Y/N) Remarks

    Adequate, efficient and competitively priced air cargo transport facilities

    Adequate, efficient and competitively priced sea cargo facilities

    Adequate and efficient roads and rail networks

    Efficient and transparent customs procedures

    Adequate and efficient warehousing facilities

    Effective and competitively priced telecommunications

    Effective and competitively priced water utilities (including irrigation)

    Effective and competitively priced electricity utilities

    4. Enterprises in the sector enjoy: (Y/N) Remarks

    Export incentives

    Tax incentives

    Access to cost competitive finance

    Access to training and competency development services

    D. Business Attitudes (in the sector)

    1. Compared with foreign competitors, enterprises in the sector seek to: (Y/N) Remarks

    Continuously improve efficiency

    Continuously raise quality performance

    Continuously innovate

    Continuously upgrade their technology absorption capacity

    Pursue realistic business strategies

    Enter alliances and cooperation schemes with other local firmsAchieve effective advocacy through business associations

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    Analysis Where are We Now?

    Step 3.Start with a Thorough Assessment of the Sector

    Benchmark the Sector's Business Environment

    The RACI 'A' team member concerned with the task of benchmarking the sectorscompetitiveness should summarize the Teams analysis and conclusions.

    The Sectors Competitive Environment Overall Conclusions

    Values and Behaviour:

    Macroeconomic Environment:

    Private Sector Support Environment:

    Business Attitudes:

    Implications for Strategy

    Objectives

    On-Going/RequiredInitiatives

    Organizations Concerned

    Resource Implications

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    AnalysisW

    hereareWeNow?

    Step3.

    StartwithaThoroug

    hAssessmentoftheSector

    Assess

    Competitors

    Itisrecommendedthattwotothreemem

    bersoftheStrategyTeamassum

    eresponsibilityforcompletingthisassessment.

    SectorCo

    mpetitiveness

    MainCompetitors

    CurrentCompetitivenessSituation

    LikelyFutureSituation(inabsenceofnewstrateg

    y)

    More(M),

    Equally(E

    )

    orLess(L

    )

    Competitiv

    e

    Why?

    More(M),

    Equally(E)or

    Less

    Competitive

    Why?

    Coun

    try1

    Coun

    try2

    Coun

    try3

    Coun

    try4

    Coun

    try5

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    Analysis Where are We Now?

    Step 3.Start with a Thorough Assessment of the Sector

    Assess Competitors

    Based on the previous analysis, the RACI 'A' team member should complete the following.

    Assessment of Competitors to the Sector Overall Conclusions

    Main Competitors:

    Sectors Current Competitive Position:

    Sectors Forecast Competitive Position (3-5 Years):

    Key Issues:

    Strategic Options:

    Implications for Strategy

    Objectives

    On-Going/RequiredInitiatives

    Organizations Concerned

    Resource Implications

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    Analysis Where are We Now?

    Step 3.Start with a Thorough Assessment of the Sector

    Review Main Markets, Current Performance and Capacities to Respond to CommercialOpportunities and Demands

    Market diversification may be a relevant strategic option for the sector. It is, therefore,important to examine not only current destinations for the sectors exports, but also thesituation and trends in any non-traditional market with potential.

    In addition, the Strategy Team should endeavour to identify market opportunities for newproduct lines (and related products) that the sector could potentially produce.

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    AnalysisWhereareWeNow?

    Step3.

    StartwithaThoroughAssessmentoftheSector

    Review

    MainMarkets,CurrentPerform

    anceandCapacitiestoRespon

    dtoMarketOpportunitiesandDemands

    Itisrecommendedthattwotothreemem

    bersoftheStrategyTeamassum

    eresponsibilityforcompletingthisassessment.

    Part1:

    MainMarkets(TraditionalandNewMarkets)

    Cou

    ntry

    ProductLinesExportedto

    Country

    TotalExports

    toCountry

    (Vol./Value)

    Sector'sMarket

    Shareas%of

    CountrysTotal

    Importsof

    ProductGroup

    ProspectsforIncreasingand/orDiversifyingExportstoCountry

    (Remarks)

    Recommended

    a

    sTargetMarket

    inFuture

    Strategy?

    (Yes/No)

    1.

    /

    2.

    /

    3.

    /

    4.

    /

    5.

    /

    6.

    /

    Part2:

    SectorCapacityandExportPerformance

    Sub-

    sector

    (Produc

    t

    Line)

    Average

    Annual

    Output

    (past3

    years)

    Capacity

    Utilization

    (as%of

    possible/

    installed

    production

    capacity)

    Averag

    e

    Annua

    l

    Exports

    (past3

    years)

    Trend

    (past3

    years)

    Growth

    Decline

    Neutral

    Value

    Addition

    High

    Medium

    Low

    CapacitytoImprove

    Per

    formancein

    TraditionalMarkets

    High

    Medium

    Low

    NewMarket/s

    withExport

    Opportunities

    (Specify

    Countries)

    CapacitytoEnter

    theseNewMarkets

    High

    Medium

    Low

    KeyFactors

    Influencing

    Capacityand

    Export

    Performance

    Prioritytobe

    Attachedto

    ProductLine

    High

    Medium

    Low

    1.

    2.

    3.

    4.

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    Analysis Where are We Now?

    Step 3.Start with a Thorough Assessment of the Sector

    Main Markets, Current Performance and Capacities to Respond

    Following the Teams assessment of main markets, performance and capacities to respondthe designated RACI 'A' team member should complete the following summary.

    Main Markets, Current Performance and Capacities to Respond - Conclusions

    Main and Prospective Markets:

    Current Performance:

    Sectors Capacity to Improve on Performance:

    Scope for Diversification (Markets and Product Lines):

    Implications for Strategy

    Objectives

    On-Going/RequiredInitiatives

    Organizations Concerned

    Resource Implications

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    Analysis Where are We Now?

    Step 3.Start with a Thorough Assessment of the Sector

    Evaluate Current Approach to Export Development in the Sector

    It is important for the Strategy Team to review the initiatives underway to address the issuesthat influence the sectors export competitiveness and prospects for greater value retention,value addition and value creation.

    The objective is to identify on-going programmes that are having a positive impact on thesectors export performance and to build on these within the context of an enhanced sector-level strategy.

    Likewise, programmes of limited utility, or those which have a negative impact on the sector'sexport performance, should be identified with a view to phasing them out under a futurestrategy.

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    Analysis Where are We Now?Step 3. Start with a Thorough Assessment of the Sector

    Evaluate Current Approach to Export Development in the Sector

    Designated members of the Strategy Team should complete the following assessment.

    Assessment Current Approach to Export Development in the Sector

    Status Y/N Remarks1. An export strategy exists

    for the sector2. Scope and emphasis of strategy

    Border-In:

    Border

    Border-Out3. The strategy is led by

    the private sector

    4. The strategy specifiespriorities5. The strategy is under

    implementation6. The strategy is being

    managed and monitored7. The strategys objectives are

    8. The principal initiatives of thestrategy are

    9. These initiatives areunder implementation

    10. The key organizations concernedwith strategy implementation andmanagement are

    11. Resource constraints mainly are

    financial

    institutional

    personnel12. The more effective

    initiatives/programmes include

    13. The public-privatepartnership in strategydesign andmanagement is effective

    14. Areas where the strategy is failinginclude

    15. New initiatives are required in thefollowing areas

    16. Overall the strategy isworking

    17. The major lessons learned are

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    Analysis Where are We Now?

    Step 3.Start with a Thorough Assessment of the Sector

    Current Approach to Export Development in the Sector

    The following should be completed by the designated RACI 'A' team member.

    Current Approach and Strategy for Export Development in the Sector Conclusions

    Key Aspects of Current Strategy:

    Level of Effectiveness:

    Major Achievements:

    Major Shortcomings:

    Lessons Learned:

    Implications for Strategy

    Objectives

    On-Going/RequiredInitiatives

    Organizations Concerned

    Resource Implications

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    Analysis Where are We Now?

    Step 3.Start with a Thorough Assessment of the Sector

    Based on the analysis to date, the Strategy Team may wish to organize a group consultationto prepare preliminary conclusions.

    Initial Strategic SummaryAn Assessment of the Sector Where are We Now?

    The Sector Business Environment:

    Preferred Strategic Option

    Competitors:

    Preferred Strategic Option

    Main Markets, Current Performance and Capacity to Respond:

    Preferred Strategic Option

    Current Approach to Export Development:

    Preferred Strategic Option

    Implications for Strategy

    Organizations Concerned

    Resource Implications

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    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    The value chain for any product sector extends from pre-production research anddevelopment, through raw material supply and all activities of production, through handlingand delivery of the product to a foreign buyer, to sale to the final consumer, and finally, todisposal and recycling of the product.

    The analysis of the sector's value chain provides the basis for determining the focus of sector-level strategy. The analysis is based on the following premises:

    While it is the consumer who determines the ultimate value of the product (in so muchas he or she is, or is not, ready to pay the price for acquiring the product), from thestandpoint of the exporter, it is the international buyer who determines the final valueof the product (i.e. it is the international buyer who determines the price and, in mostcases at least, the exporter is a 'price-taker', not a 'price-maker').

    The buyer, international or domestic, largely determines the value of the product ateach stage of value addition (i.e. at each link in the value chain).

    The final value of the product (i.e. the price he is prepared to pay), and the valueallocated to each link in the value chain, reflects the buyers preferences withrespect to level of processing, volume and quality of the product, level and nature ofpackaging, the speed of delivery, etc.

    Critical success factorsare those buyer preferences and market conditions(suchas market access and market perceptions) that will determine the sectors ability tocompete and the value optionsopen to the Strategy Team.

    The value options relate to the ultimate goals of achieving greater value retention,value addition and value creation.

    These value-related goals should be the drivers of the sectors future Vision.

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    AnalysisWhereareWeNow?

    Step4.

    ApplyValueChainAnalysis,IdentifyCritical

    SuccessFactorsandAssessV

    alueOptions

    AGene

    ricSectorValueChainAnIllu

    strationofanAgro-Processed

    Product

    N

    ationa

    lComponen

    to

    fthe

    Valu

    eCha

    in

    Ma

    inM

    arke

    t#3

    Tools

    Supplier

    Technology/

    Know-How

    Supplier

    Seed

    Supplier

    Grower

    P

    esticide

    Supplier

    International

    Transporter

    Importer/

    Wholesaler

    Disposal/

    Recycler

    Fertilizer

    Supplier

    Va

    lue

    Industrial

    Consumer

    Ma

    inM

    arke

    t#1

    Importer/

    Distributor

    Re-Packer

    Retailer

    Consumer

    Disposal/

    Recycler

    Ma

    inM

    arke

    t#2

    Importer/

    Retailer

    Disposal/

    Recycler

    Consumer

    P

    rocessor/

    Manufacturer

    M

    achinery

    Supplier

    Buyer/

    Collector/

    Transporter

    Packaging

    Materials

    Supplier

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    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    Value chain analysis is a systemic approach to identifying and assessing options.

    In addition to ensuring that the strategy effectively addresses issues that influence thesectors current competitiveness (i.e. critical success factors), the value chain approachprovides a framework within which to identify opportunities to:

    acquire value by improving efficiency within the national component of the valuechain (and thereby enhancing the sectors competitiveness),

    retain greater value by reducing leakage from the national component of the valuechain,

    add value by developing new product lines and/or extending the national componentof the value chain,

    create value by expanding production of current or new product lines, or by enteringthe value chains of related sectors,

    distribute value within the economy by increasing the sectors direct contribution tosuch national development goals as employment generation, poverty reduction, ruraland regional development, gender equality and sustainability of the environment.

    The analysis involves:

    A. Mapping the sectors value chain

    B. Identifying the critical success factorsC. Assessing value optionsD. Developing the initial version of the sectors future value chain that will enable the

    Team to identify those linkages in the new chain upon which strategy should focus(i.e. prioritize), and to decide what key initiatives are called for.

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    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    A. Map the Sectors Value Chain

    Objective

    The objective is to obtain a comprehensive understanding of the sectors current value chainand its dynamics. Specifically:

    What are the links in the value chain? Which of the links contribute the most, and the least, value Where in the national component of the chain is value lost (e.g. through inefficiency,

    waste or leakage)? Where do unexploited opportunities to retain greater value, add value or create value

    exist?

    Outputs

    The outputs of the exercise are:

    A map of the current value chain for the sector, including a detailed map of thenational component of the chain;

    An assessment of each links contribution to final value (as determined by the buyer); The identification of opportunities to retain greater value, add value and create value.

    How to Proceed

    Identify the main links in the international value chain by completing the Assessment -Value Chain Analysis.

    It is suggested that the Strategy Team begins with the final consumer, and movesbackwards to the raw material inputs or original intellectual property (i.e. identifying thelinks between consumer, importer, wholesaler and retailer, international handling andshipping, exporting, production, sourcing raw materials, and technical know-how,including R&D).

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    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value Options

    Example of Value Chain Map and Analysis Chilled Fish Fillets

    VALUE CHAIN LINKS ApproximateOnward Selling

    Price$US/kg fillets

    Approximate Cost

    $US/kg fillets

    ValueRetained

    Analysis

    SUPERMARKET $23.00 / kg fillet $15.00 $8 Highest valueaddition

    IMPORTER, of which

    Handling and repackagingExporter

    $15.00 / kg fillet $10.00 =

    $ 0.50 +$ 9.50

    $5 High value addition

    TRANSPORTER $1.50 $1.50 Leakage (non-national carrier)

    Freight forwarder $0.50 $0.50 Value additionEXPORTER

    , of which

    Cost of filletFreight forwardingTransport (cold chain)

    $9.50 / kg fillet $7.50 =

    $5.50 +$0.50 +$1.50

    $2.00 Significant valueaddition

    PROCESSOR(filleting, chilling andbulk packing)

    $5.50 / kg fillet $4.55 / kg fillet =

    $4.25 for whole fish(2.25 kg of whole fish at$1.70 / kg required toproduce 1 kg of fillet i.e.60% wastage)

    $0.20 processing cost / kgfillet$0.10 packing material /kg fillet

    $0.95 Value addition

    Opportunity forvalue creation fromwastage

    Packing material supplier(foreign)

    $0.10 / kg fillet Leakage

    BUYING AGENT $1.70 / kg whole fishchilled

    $1.40 / kg whole fish =

    $1.30 / kg whole fish$0.10 ice / kg whole fish

    $0.30 Value addition

    Ice supplier $0.10 / kg whole fish $0.10 Value additionARTISANAL FISHERMAN $1.30 / kg whole fish

    landed$1.10 / kg whole fishlanded =

    boat and tackleamortization

    $0.20 Value addition

    Boat supplier(local) Value additionTackle supplier (imported) Leakage

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    50

    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value Options

    Assessment - Value Chain Analysis

    ValueChain Link

    ApproximateSelling Price

    ApproximateCost

    ApproximateValue

    Addition

    Level ofInfluence

    in theValueChain

    (High,Medium.

    Low)

    Linkwith

    NationalValueChain

    (Yes,No)

    Analysis Type ofTrade

    SupportServiceInvolved

    1. FinalConsumer

    - - No

    2.

    3.

    4.

    5.

    6.

    7.

    8.

    9.

    10.

    11.

    12.

    How to Complete this Assessment:

    Enter the links in the value chain, beginning with the final consumer, and movingbackwards to the raw material inputs (or original intellectual property).

    Estimate the cost and the selling price at each link.

    The difference between the selling price from one link to the next can be used as a roughestimate of the value created at that link and the level of the link's influence over the entirechain. Precise figures are not necessary. What is necessary, however, is to reachconsensus on where the most value is created. The Strategy Team should determine if,and how, these links can be incorporated into the national component of the value chain(thereby retaining, adding and creating maximum value within the sector).

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    51

    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    B. Assess Ability to Meet Critical Success Factors in Specific Target Markets

    Objectives

    The objectives are to:

    identify the critical success factors within the sector as determined by marketconditions and international buyer preferences,

    determine the extent to which the sector complies with these critical success factors, confirm if action is required within the strategy.

    Outputs

    The outputs will be:

    an assessment of the compliance of the sector (i.e. the national component of thevalue chain) to each critical success factor,

    the identification of those success factors upon which strategy should focus.

    How to Proceed

    i) For each geographic market identified earlier (Step 3), the concerned team membersshould assess the sectors competitive position with regard to the following marketconditions:

    market access,

    technical barriers to trade, other market conditions (e.g. consumer preferences).

    Assess which market conditions represent critical success factors and therefore mayneed to be addressed under the sector strategy.

    ii) Using the Assessment - Ability to Meet Buyer Preferences establish what the key buyerpreferences are in each target market:

    list buyers overall preferences, indicate the relative importance of each preference, indicate how well the sector (i.e. the national component of the value chain) responds

    to each preference,

    indicate how well international competitors respond to each preference, identify which preferences represent critical success factors.

    iii) From the analyses of market conditions and buyer preferences:

    confirm the list of critical success factors (general and market specific) that must beaddressed within the sectors future export strategy (to sustain or increasecompetitiveness and to ensure greater value retention, value addition and valuecreation),

    determine the initiatives that should be taken at appropriate links in the chain.

    Record the results in the Assessment Matrix - Critical Success Factors.

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    52

    AnalysisW

    hereareWeNow?

    Step4.

    ApplyVa

    lueChainAnalysis,IdentifyCriticalSuccessFactorsandAsse

    ssValueOptions

    Theconcernedteammembersshouldco

    mpletethefollowingmatrix.

    ThedesignatedRACI'A'teammembershouldthensummarizethefindingsinthematrix

    'Assess

    mentCriticalSuccessFactors'.

    AssessmentT

    argetMarketConditions

    Geographic

    Market

    MarketAccess

    (Compe

    titive

    Advan

    tage,

    Disa

    dvan

    tage,

    Neu

    tra

    l)

    CSF

    (Yes

    /No

    )

    ActionRequired?

    (Rec

    ommen

    da

    tion

    )

    TechnicalBarriers

    toTrade

    (Compe

    titive

    Advan

    tage,

    Disa

    dvan

    tage,

    Neu

    tra

    l)

    CSF

    (Y

    es

    /No

    )

    ActionRequired?

    (Recommen

    da

    tion

    )

    OtherM

    arket

    Conditions

    (e.g.

    con

    sumer

    pre

    ferences

    /biases

    )

    Competitive

    Position

    (Advan

    tage,

    Disa

    dvan

    tage,

    Neu

    tra

    l)

    CSF

    (Yes

    /No

    )

    Action

    Required?

    (Recommendation)

    1.

    2.

    3.

    4.

    5.

    6.

    7.

    8.

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    53

    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    To be completed by the designated RACI 'A' team member.

    Assessment - Critical Success Factors

    CriticalSuccessFactor(CSF)

    TargetMarket

    Specificor

    General

    Sector's Positionvis--vis

    Competitors(Advantageous,

    Disadvantageous,Neutral)

    Root Causeof the Gap(Basis for

    Advantage)

    Relevant Link(s)in the Value

    Chain

    Implications forSector Strategy /Action Required

    1.

    2.

    3.

    4.

    5.

    6.

    7.

    8.

    9.

    10.

    Note:In column 2, indicate whether the CSF is a factor that is relevant to all markets or if it is limitedto a specific market or markets. In the latter case, specify which markets.

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    54

    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    Ability to Meet Buyer Preferences - Example (Coffee)Target Market: (Germany)

    1 2 3 4Sector Performance Rating (R)

    (1-10)Competitiveness (IxR)Buyer Preference Relative

    Importance(I)

    (%) National Competitor National CompetitorPrice (ExchangeRisk)

    10% 8 7 .80 .70

    Volume (For all EUOutlets)

    5% 7 8 .35 .40

    Quality (EU SPSand HASAAP)

    5% 9 8 .45 .40

    Moisture Content(EU Standards)

    5% 7 7 .35 .35

    Packaging (RetailShelf Ready)

    5% 8 8 .40 .40

    Defects (98%on time and in fullwithin 48 hours ofpicking

    25% 3 9 .75 2.25

    Roast Appearance 5% 9 6 .45 .30Total 100%CompetitivenessIndex (sum)

    5.65 8.10

    In this example, we note that the national suppliers have a competitiveness index score of5.65, compared to 8.10, for the highest performing competitor. The analysis shows clearlythat the sector rates poorly vis--vis competitors on the key buyer preferences with respect tosupply consistency and delivery reliability (i.e. those with high relative importance). Meetingthese key buyer preferences is fundamental to the ability of the sector to compete in thisinternational market, and these therefore represent critical success factors.

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    55

    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    To be completed by the relevant members of the Strategy Team for each target market andthe results to be incorporated into the Assessment Critical Success Factors by thedesignated RACI 'A' team member.

    Assessment - Ability to Meet Buyer Preferences

    Country/Market: (Complete the matrix for each target market)BuyerPreference

    RelativeImportance(%)

    (I)

    Sector PerformanceRating (1 lowest, 10highest)

    (R)

    Competitiveness

    (I x R)

    CriticalSuccessFactor(Yes/No)

    National Competitors National CompetitorsA.

    B.

    C.

    D.

    E.

    F.

    G.

    Total 100% - - - -

    The 'Assessment - Ability to Meet Buyer Preferences'above is a decision supporttool that identifies a sectors ability to respond to specific buyer preferences comparedto that of competitors. This matrix can be completed either qualitatively, using aconsensus approach, or by using actual quantitative data.

    How to Complete this Matrix

    Select the target country/market. List the buyer preferences in column 1. In column 2, using percentages, indicate the relative importance of each preference

    to the buyer. In column 3, indicate on a scale of 1 to 10, how well the sector rates on each buyer

    preference. Do the same for the three major competitors. In column 4, Competitiveness, multiply the rating (R) (in column 3) by the percentage

    Relative Importance (column 2) to obtain a competitiveness score for the sector andfor major competitors (I x R).

    In column 5, indicate whether the buyer preference is a Critical Success Factor.Carry-over those buyer preferences deemed to be critical success factors to theAssessment matrix entitled 'Critical Success Factors' (page 51). Specify if the critical

    success factor is specific to the market or is general to all potential markets.

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    56

    AnalysisW

    hereareWeNow?

    Step4.

    ApplyVa

    lueChainAnalysis,IdentifyCriticalSuccessFactorsandAsse

    ssValueOptions

    CriticalSuccess

    FactorsExample(Fish)

    CriticalSuccess

    Factor

    Phytosa

    nitary

    Cert

    ifica

    tion

    Consum

    er

    Pre

    ference

    Market

    SectorPosition

    vis--visCompetition

    (Advan

    tageous,

    Disa

    dvan

    tageous,

    Neu

    tra

    l)

    Root

    CauseoftheGap

    (Bas

    isforAdvantage)

    RelevantLink(s)in

    Valu

    eChain

    ImplicationsforSectorStrategy

    Phytosa

    nitary

    Cert

    ifica

    tion

    All

    Disa

    dvan

    tageous

    Re

    lianceon

    fore

    ign

    inspec

    tors

    Processor

    link

    Accre

    dita

    tiono

    floca

    linspec

    tors

    Consum

    er

    Pre

    ference

    France

    Advan

    tageous

    (Consumer

    Prem

    ium

    for

    'Nile

    Perc

    h'des

    igna

    tion

    )

    Exporter

    Re

    inforce

    'bran

    d'

    Cons

    isten

    tVo

    lumeo

    f

    Supp

    ly

    All

    Advan

    tageous

    (abun

    dantsupp

    ly)

    Fishermanan

    d

    processor

    links

    Ma

    intainsuperiorsu

    pp

    lycapac

    ity

    De

    livery

    France

    Sw

    itzerlan

    d

    Disa

    dvan

    tageous

    Infrequenta

    irtransport

    totarge

    t

    marke

    t

    Frequentd

    isrup

    tions

    inco

    ldc

    ha

    in

    Transporter

    link

    Han

    dling

    link

    Chartering

    Additiona

    lre

    frigerat

    ioncapac

    ity

    (mo

    bilean

    da

    ta

    irpo

    rt)

    Price

    France

    Sw

    itzerlan

    d

    Un

    ite

    dKing

    dom

    Neu

    tra

    l

    (advan

    tage

    ouscos

    to

    ffilleto

    ffse

    t

    by

    disa

    dvan

    tageouscos

    to

    fa

    ir

    fre

    ighttohighpriori

    tytarge

    t

    marke

    ts)

    Transporter

    link

    Renego

    tia

    tecargora

    tes

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    57

    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    C. Assess Value Options

    Objective

    The objective is to identify options for reinforcing, adjusting or extending the nationalcomponent of the sector's value chain to maximize value retention, addition and creation.

    Output

    The intended output is confirmation of possibilities for:

    acquiring value by improving efficiency within the national component of the valuechain (and thereby enhancing the sectors competitiveness),

    retaining greater value by reducing leakage from the national component of the valuechain,

    adding value by developing new product lines and/or extending the nationalcomponent of the value chain,

    creating value by increasing production of existing or new product lines or by enteringthe value chains of related sectors,

    distributing value within the economy by increasing the sectors direct contribution tosuch national development goals as employment generation, poverty reduction, rural

    and regional development, gender equality and sustainability of the environment.

    How to Proceed

    The Strategy Team should review the sectors current value chain in the context of each ofthe five future scenarios indicated above.

    Based on the analysis of these options, the Team should decide, on a preliminary basis,which option, or combination of options, should ideally form the basis of the sectors futurevalue chain and export development strategy.

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    58

    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    C. Assess Value Options How to Proceed (continued)

    Value Option I: Acquire value by improving competitiveness

    Identify:

    dysfunctions within the existing national component of the value chain, and how theycan be overcome,

    links, and linkages, within the existing value chain where performance could beimproved, and how,

    synergies to be exploited through linkages with other sectors' (or sub-sectors') valuechains, and how

    the implications for the enterprises in the sector the implications for trade support services and their providers (i.e. which support

    services need to be provided, or improved, to increase the sectors efficiency), andhow.

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    59

    AnalysisW

    hereareWeNow?

    Step4.

    ApplyVa

    lueChainAnalysis,IdentifyCriticalSuccessFactorsandAsse

    ssValueOptions

    ValueOptionI:AcquireGreaterValuebyImprovingEfficie

    ncy

    Na

    tiona

    lComponen

    to

    fthe

    Va

    lue

    Cha

    in

    Ma

    inMarke

    t#3

    Tools

    Supplier

    Technology

    /

    Know-How

    Supplier

    Seed

    Supplier

    Grower

    Pesticide

    Supplier

    International

    Transpo

    rter

    Importer/

    Wholesaler

    Disp

    osal/

    Rec

    ycler

    Fertilizer

    Supplier

    Va

    lue

    Industrial

    Consumer

    Ma

    inMarke

    t#1

    Importer/

    Distributor

    Re-Packer

    Re

    tailer

    Consumer

    Disp

    osal/

    Rec

    ycler

    Ma

    inMarke

    t#2

    Importer/

    Retailer

    Disp

    osal/

    Rec

    ycler

    Consumer

    Processor/

    Manufacturer

    Machinery

    Supplier

    Buyer/

    Collector/

    Transporter

    Packaging

    Materials

    Supplier

    Be

    ttercoo

    rdina

    tion

    Re

    duc

    tiono

    fwas

    te

    Be

    ttercommun

    ica

    tion

    Improve

    dimportopera

    tionsIm

    prove

    dimportopera

    tions

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    60

    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    To be completed by relevant members of the Strategy Team and the findings summarized bythe designated RACI 'A' team member.

    Value Option IAcquire Greater Value by Improving Efficiency

    Assessment

    Correct dysfunctions within the existing national component of the value chain:

    Improve linkages within the existing value chain that could be improved:

    Maximize synergies through linkages with other sectors' (or sub-sectors') valuechains:

    Implications for Strategy

    Objectives

    On-Going/RequiredInitiatives

    Organizations Concerned

    Resource Implications

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    61

    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    C. Assess Value Options How to Proceed (continued)

    Value Option II: Retain greater value by reducing leakage in the national component ofthe chain

    Determine:

    the prospects that may exist for local enterprises to secure production inputs andservices locally, rather than from imported sources,

    the possibilities for maximizing the involvement of local personnel (and particularlymanagerial personnel) in the operations of foreign-owned firms in the sector,

    the scope for encouraging foreign-owned firms to re-invest profits in the nationaleconomy, rather than repatriating them,

    what are the implications for the enterprises in the sector (i.e. what they themselvescan do to improve efficiency),

    what are the implications for trade support services and their providers (i.e. whichsupport services need to be provided, or improved, to minimize leakages).

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    62

    AnalysisW

    hereareWeNow?

    Step4.

    ApplyVa

    lueChainAnalysis,IdentifyCriticalSuccessFactorsandAsse

    ssValueOptions

    ValueOptionII:RetainGreate

    rValuethroughMinimizingLea

    kages

    NationalComponentoftheValueChain

    MainMarket#3

    Too

    ls

    Supp

    lier

    Tec

    hno

    logy

    /

    Know-How

    Supp

    lier

    See

    d

    Supp

    lier

    Grower

    Pes

    tic

    ide

    Supp

    lier

    Interna

    tional

    Transporter

    Importer

    /

    Who

    lesa

    ler

    Disposal

    /

    Recycler

    Fert

    ilizer

    Supp

    lier

    Va

    lue

    Indus

    trial

    Consumer

    MainMarket#1

    Importer

    /

    Distribu

    tor

    Re-Pac

    ker

    Re

    tailer

    Consumer

    Disposal

    /

    Recycler

    MainMarket#2

    Importer

    /

    Re

    tailer

    Disposal

    /

    Recycler

    Consumer

    Processor

    /

    Manu

    fac

    turer

    Mac

    hinery

    Supp

    lier

    Buyer

    /

    Co

    llec

    tor

    /

    Transporter

    Pac

    kag

    ing

    Ma

    teria

    ls

    Supp

    lier

    Pac

    kag

    ing

    Ma

    teria

    ls

    Supp

    lier

    Tools

    Supp

    lier

    Reducedleakage

    aslocalsuppliers

    replaceimporters

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    63

    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    To be completed by relevant members of the Strategy Team and the findings summarized bythe designated RACI 'A' team member.

    Value Option IIRetain Greater Value by Reducing Leakage in the National Component of the Chain

    Assessment

    Prospects for local enterprises to secure production inputs and services locally:

    Possibilities for maximizing the involvement of local personnel in the operations offoreign-owned firms:

    Scope for foreign-owned firms to reinvest profits in the national economy:

    Implications for Strategy

    Objectives

    On-Going/RequiredInitiatives

    Organizations Concerned

    Resource Implications

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    64

    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    C. Assess Value Options How to Proceed (continued)

    Value Option III. Add value by reinforcing and extending the national component of thevalue chain

    Confirm if:

    the sector can add value by promoting a distinct attribute that differentiates theproduct and enhances its value

    the sector can capitalize on certain buyer preferences (e.g. certification) that enhancethe products value,

    scope exists for extending the national value chain for existing product lines, production capabilities, buyer preferences and market conditions are consistent with

    developing new, higher-value added product lines, there are specific implications for the enterprises in the sector (i.e. what they

    themselves can do to add greater value), there are implications for trade support services and their providers (i.e. what key

    support services need to be improved to effective promote value addition).

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    65

    AnalysisWhereareWeNow?

    Step4.

    ApplyValueChainAnalysis,IdentifyCritical

    SuccessFactorsandAssessV

    alueOptions

    ValueOptionIII:AddValuebyReinforcingandExtendingtheNationalComponentoftheValueChain

    NationalComponentoftheValueChain

    Main

    Market#3

    Too

    ls

    Supp

    lier

    Tec

    hno

    logy

    /

    Know-How

    Supp

    lier

    See

    d

    Supp

    lier

    Grower

    Pes

    tic

    ide

    Supp

    lier

    Interna

    tional

    Transporter

    Importer

    /

    Who

    lesa

    ler

    Disposal

    /

    Recycler

    Fert

    ilizer

    Supp

    lier

    Va

    lue

    Indus

    trial

    Consumer

    MainMarket#1

    Importer

    /

    Distribu

    tor

    Re-Pac

    ker

    Re

    tailer

    Consumer

    Disposal

    /

    Recycler

    Main

    Market#2

    Importer

    /

    Re

    tailer

    Disposal

    /

    Recycler

    Consumer

    Processor

    /

    Manu

    fac

    turer

    (prem

    ium

    high

    va

    luepro

    duc

    t

    line

    )

    Mac

    hinery

    Supp

    lier

    Buyer

    /

    Co

    llec

    tor

    /

    Transporter

    Re-Pac

    ker

    Pac

    kag

    ing

    Ma

    teria

    ls

    Supp

    lier

    Valueadded

    through

    reinforcingand

    extendingnational

    componentof

    chain

    Qua

    lity

    Cert

    ifica

    tion

    Differen

    tiating

    Attri

    bu

    te

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    66

    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    To be completed by relevant members of the Strategy Team and the findings summarized bythe designated RACI 'A' team member.

    Value Option IIIAdd Value by Reinforcing or Extending the National Component of the Value Chain -

    Assessment

    Scope for promoting a distinct attribute that differentiates the product:

    Scope for capitalizing on certain buyer preferences (e.g. certification):

    Scope for extending the national value chain for existing product lines:

    Scope for developing new, higher-value added product lines:

    Implications for Strategy

    Objectives

    On-Going/RequiredInitiatives

    Organizations Concerned

    Resource Implications

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    67

    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    C. Assess Value Options How to Proceed (continued)

    Value Option IV: Create value by expanding production and/or entering new valuechains within the sector, or related sectors

    Determine if:

    market and local conditions are consistent with expanding output and capacity, the sector can expand into value chains in associated sectors, and if so, how, there are particular implications for enterprises in the sector (i.e. what they

    themselves can do to enter new value chains), there are implications for trade support services and their providers (i.e. what key

    support services need to be improved to be able to enter new value chains).

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    68

    AnalysisW

    hereareWeNow?

    Step4.

    ApplyVa

    lueChainAnalysis,IdentifyCriticalSuccessFactorsandAsse

    ssValueOptions

    ValueOption

    IV:CreateValuethroughExpandingProductionand/orEnteringNewValueChains

    Main

    Market#3

    Too

    ls

    Supp

    lier

    Tec

    hno

    logy

    /

    Know-How

    Supp

    lier

    See

    d

    Supp

    lier

    Grower

    Pes

    tic

    ide

    Supp

    lier

    Interna

    tional

    Transporter

    Importer

    /

    Who

    lesa

    ler

    Disposal

    /

    Recycler

    Fert

    ilizer

    Supp

    lier

    Va

    lue

    Indus

    trial

    Consumer

    MainMarket#1

    Importer

    /

    Distribu

    tor

    Re-Pac

    ker

    Re

    tailer

    Consumer

    Disposal

    /

    Recycler

    Main

    Market#2

    Importer

    /

    Re

    tailer

    Disposal

    /

    Recycler

    Consumer

    Processor

    /

    Manu

    fac

    turer

    Mac

    hinery

    Supp

    lier

    Buyer

    /

    Co

    llec

    tor

    /

    Transporter

    Pac

    kag

    ing

    Ma

    teria

    ls

    Supp

    lier

    Growero

    f

    Organ

    ics

    Exporter

    Exporter

    Main

    Market#1

    Importer

    /

    Who

    lesa

    ler

    Consumer

    Re

    tailer

    Interna

    tional

    Transporter

    NationalComponentofNewVa

    lueChains

    Processor

    /

    Pac

    ker

    InternationalComponentofNewValueChains

    Pac

    ker

    Interna

    tional

    Transporter

    Pac

    kag

    ing

    Ma

    teria

    ls

    Supp

    lier

    Valuecreated

    through

    increased

    productionand

    creationofnew

    valuechains

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    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    To be completed by relevant members of the Strategy Team and the findings summarized bythe designated RACI 'A' team member.

    Value Option IVCreate Value by Expanding Production and/or Entering New Value Chains

    Assessment

    Scope for expanding output and capacity:

    Scope for expanding into value chains in associated sectors:

    Implications for Strategy

    Objectives

    On-Going/RequiredInitiatives

    Organizations Concerned

    Resource Implications

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    Analysis Where are We Now?

    Step 4.Apply Value Chain Analysis, Identify Critical Success Factors and Assess Value

    Options

    C. Assess Value Options How to Proceed (continued)

    Value Option V: Distribute Value by Maximizing the Developmental Impact of theSectors Value Chain

    Determine:

    the links in the national component of the value chain that are most important fromthe perspective of the sectors overall contribution to economic and socialdevelopment (e.g. poverty alleviation, employment generation, geographicdiversification of productive capacity and gender equality),

    if the value options assessed previously are consistent with national developmentobjectives,

    what are the implications for enterprises in the sector, what are the implications are for trade support services and the trade support network

    overall.

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