Product Assurance CQSDI Break-Out Session

Presented By:

Mike Bath

Space & Missile Systems Division

March 27, 2007

2

ULO ($Bs)

Workload

0

50

100

150

200

250

FY90

FY92

FY94

FY96

FY98

FY00

FY02

FY04

FY06

FY08

0

5000

10000

15000

20000

25000

30000

Workload & Resources

FTE

ReorgReorg ProcessProcessRe-engineeringRe-engineering

TransformationTransformation

Stand-up Of DCMCWithin DLA

DCMAEstablished

144 Major Field Offices11 Intermediate HQs 24K People

47 Major Field Offices6 Divisions 10K People

Workload

PBMPBM

Customer Centered Culture

3

PA IPT Establishment

SQA/PA IPTAnalysis

Results Presented to Senior Leadership

IPT Members Included

Customer

IPT Members Included

Customer

Voice of the Customer

360 Review Data

4

Transition from QA to PA

PA Concept Development Recognized

Techniques

Address Distinct

Environments

AcquisitionFramework

Common Language

5

Transition from QA to PA

Policy Development

Instructions

Imperatives & Essential

Requirements to Ensure

Consistency

GuidanceBest Practices

and Recommended Approaches –

Optional to Promote

Flexibility

Complimentary

6

Transition from QA to PA

SQA/PA IPTAnalysis

PA Concept Development

Policy Development

Policy Deployment

FY2004

FY2006

7 System Development & Demonstration

System Integration

SystemDemonstration

Operations & SupportProduction & Deployment

LRIP / IOT&E

Item Managed Product Assurance

Program Managed PA

Focused on Supporting Customer Program Outcomes using Recurring Surveillance Techniques

CSI PA

Focused on Assuring Conformance of Product Critical Characteristics / Processes Using Continuous Surveillance Techniques. CSI Applies to Either Environment and is in Addition to Program Managed PA or Standard PA Requirements.

Standard PA

Focused on Maintaining a Level of Confidence in the Supplier’s

Performance Using Recurring Surveillance Techniques

Limited PA

Maintaining level of confidence on facility wide basis - product

conformity based on end item product examination. Dependent on agency negotiated outcomes- Exception basis used when there

are no outcomes

Sustainment

Program Managed Product Assurance

Disposal FRP

PDOS W/G

Product Assurance Approaches

Program Managed PA

Focused on Supporting Customer Program Outcomes and Performance

Commitments

Critical Safety Items

Focused on Assuring Conformity of Product Critical Characteristics / Processes Using Continuous Surveillance Techniques

Exception Based PA

Surveillance Limited to Product & Suppliers

with Known Performance Problems

Standard PA

Recurring Surveillance Focused on Agency

Performance Commitments &

Confidence in Supplier Performance

8

PA Relationship to Performance Based Management (PBM)

PBM is an Enterprise Process to Determine Customer Outcomes and Perform Cause & Effect Analysis to Identify Performance Commitments

PA Focuses Agency Technical Personnel And Support On Those Supplier Processes Necessary To Achieve Agreed Performance Commitments

9

Surveillance ConceptAgreed Performance

Commitments

Develop PA Surveillance Strategy

(Interdisciplinary teaming Approach)

System Elements

Surveillance Areas

Processes Product

Surveillance Methods/Techniques

Audits Examination

Determine Level of Effort and Interval for Surveillance

Documented PA Surveillance Strategy

Interdisciplinary Approach for Audits or Review (As Required)

-Inspect-Witness-Test-Verification

AdjustStrategyBased on

Data Analysis ofSurveillanc

eResults

Reviews

10

Program Managed Strategy

• Based on Agreed to Performance Commitments

• Negotiated with Program Office

• Critical Safety Items

• Includes Customer Directed Requirements (QALIs)

SystemAudits

ProcessReviews

ProductExamination

Typical Surveillance FlowProgram Managed

11

Item Managed Strategy

• Based Agreed to Performance Commitments

• Negotiated at Agency Level

• Critical Safety Items

• Standard PA Approach (52.246-11 Higher-level contract quality requirement)

• Critical Product

• Recurring Surveillance

• Exception Based PA Approach (52.246-2 Standard Inspection)

SystemAudits

ProcessReviews

ProductExamination

Typical Surveillance FlowItem Managed

12