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Procurement Finished Equals Job Done?
Alison Brown Strategic Housing Director
Procurement Finished Equals Job Done?
• The single life• Courtship• Dating• Moving in together• Sharing a toothbrush• Reflecting on bachelor life • Relationship counselling• Sorting out the CD collection• Still holding hands whilst getting older /wiser together
The single life?
• The impact from the current state of the housing market
• New kids on the block
• Housing maintenance opportunities
• Who else is procuring at the same time – Untapped opportunities– Implications
• The changing sector
• Learning from previous relationships
The single life?
• Knowing your own profile• Are you a strong client• Do you have the technical, financial, contractual
expertise now• What is your relationship management style?• What do you know about your service?
– Cost – Performance/quality– Qualified prices, floating improvement targets
• What is your own baggage
The single life?
• Contractors are all the same??? • Potential partners- what do you know about
them – Have they fully concluded all contracts they have
been awarded
• What do they want from you?– Good service Knowledge– Open/challenging/supportive– Clear & timely decision making processes– Turnover & Profit
Courtship
• How long will it take?• Doing it alone?• Doing it with a consultant?• Who else are you bringing with you?• Who is developing relationships with whom?• What are you looking for?• Where are you located? • A contract for how long • On what basis – cost v quality• The implications of the above
Moving in together?
• What do YOU want/expect– Getting the basics right– Using your contractors to contribute to other agendas
eg worklessness, E&D, Community cohesion, Environmental, support for SME, community business
– The supply chain– The TUPE outfall
• Does everyone understand the requirement & contents of the proposed contract
• Too complex to deliver
Sharing a toothbrush
• Gaining confidence in what has been procured• Changing culture – reverting to type?• Are we managing the right things
– Duplication of effort/ systems/staff– Check the checking– Financial management
• Sharing positive practice– Multiple providers working together – Competitive advantage
• Who is doing the actual delivery– The sub contractor food chain
• Getting all parties to the table
Reflecting on Bachelor life
• Expectations & speed of change• Where have you come from• Did you know what your starting point was• Was your knowledge cost/quality/stock condition
etc robust as originally thought?• Are you able to track performance, cost against
a starting point• Did you get more or less than you expected• Being able to compare to others• Are you sharing this with residents
Relationship counselling
• What the contract said• How has post tender negotiations changed
things• The application of the financial model in practice
– The SOR dream– Open book(s)– Central/local overheads
• Good effective governance structures• Establish improvement actions & timescales for
delivery• Working with staff & residents
Sorting out the CD collection• Urban myths or reality• Determining the employment not the contract• Negotiated agreement to end contract• The role of customers & the TSA• Managing the separation
– Internally– With customers– Externally– With the provider
• Risk management– Maintaining service delivery– Who has access to what data
Still holding hands whilst getting older & wiser together
• Cultural fit• Strong relationships at a range of levels - staff &
residents• Working together for one another operationally &
strategically• Effective governance• Good performance management information &
systems• Cost certainty eg AMP, whole house costing• Maturity of relationship - Joint service providers &
valued contributors
