Process Mining - More Cowbell Unlimited

Process MiningReally Explore the Space

• Who we are

• Executive Summary

• About process mining

• Reasons to use

• Use Cases

• How it works

Agenda

• Strong record for delivering substantial value

• Decades of Deep analytics experience• Government

• Corporate

• Non-profit

• Veteran-owned

Who we are

Executive Summary

1. Speeds discovery & accuracy of processes

2. Enhances decision-making

3. Improves agility and competitive advantage;

increases profit; reduces costs

Speeds discovery & accuracy of processes

Complement or Substitute for other process discovery techniques

To ThisFrom this

BPMN

• Data-driven vs subjective• Fast, repeatable, scalable• Standardized Notations• Descriptive stats• …Just the tip of the iceberg

Enhances decision-making

Process mining is like an X-ray capability for your organization. It allows you to see what’s really happening. Visualize what needs to be fixed, and make corrections with confidence.

Automated Process DiscoveryFast, repeatable, scalable

Discover, validate, measure

Replay Processes & Check Conformance

Enhance ModelsKPIs slice and segment by sub-organization

Predict

Optimize

Construct social networks

Continuous compliance and audit monitoring

Robotic Process Automation (RPA)

Optimized Systems of Intelligence

Early Intervention; Predictive maintenance

Capacity Planning; Simulations

Baseline status quo for new system adoptions

Really Explore the Space

More profit; Less re-work; Lower costsMore productive employees; happier customers

Improves Agility & Competitive Advantage

About process mining

Data Science Management Science

Artificial IntelligenceMachine LearningData Visualization

Continuous process improvementLean Six Sigma/TQMBusiness Process ManagementValue ChainProcess

Mining

Increased profitDecreased costs

Effective resource utilizationBetter decision makingOrganizational Agility

Competitive Advantage

Works for:

Any industryAny organizationAny IT systemAny process

Reasons: Log Data = Treasure

Your organization has a treasure trove of unexploited computer log data.

Process mining is the key which unlocks the data.

Reasons: Mystery

Your processes are a mystery or a black box.

Most companies have little to no knowledge of where hidden process weaknesses are wreaking havoc on their profit potential. 20% to 30% of revenue in most companies is lost due to that reason alone.

IDC market intel

* celonis.com/blog/the-seven-deadly-process-efficiency-mistakes/

Reasons: Competitive Advantage

“Everywhere that human-programmed software is being used, businesses should consider using machine learning in addition or instead of it, to reduce costs, to do things that programmers don’t know how to program, to discover things we didn’t even suspect, or all of the above.”

Pedro Domingos, PhD

“If you dislike change, you’re going to dislike irrelevance even more.”

GEN Eric Shinseki, U. S. Army (Ret.)

splunk.com/blog/2018/08/09/q-a-with-pedro-domingos-splunk-executive-summit-speaker-at-conf18.htmlen.wikiquote.org/wiki/Eric_Shinseki

Winners will embrace advanced tech

Use Cases (DoD & Fed Gov’t)

About Process Mining:Agility, Competitive Advantage, Process Dominance

• Unprecedented strategic imperative to

innovate

• Peer adversaries; non-state actors

• Dozens (!) of disparate process

requirements across Fed gov’t

marketplace

• Tremendous pressure to identify and re-

purpose waste

Requirement/Description

Technology Benefit to DoD/Warfighter• Foundational digital transformation

enabler• Process transparency• Enhanced decision making• Highly versatile; use cases tremendous• Optimize complex process ecosystems• Agility, Competitive Advantage• Process Dominance

• Bleeding edge AI/ML

• Cloud SaaS; consumption pricing

• Peta-byte scalable

• Data-driven simulation inputs

• Discover processes latent within IT

systems with no a priori knowledge

• Platform agnostic

• https://frenkle.morecowbellunlimited.com

Enhanced Forensics Tool

• Cutting edge forensic investigation

solution

• Assist criminal justice and expeditionary

missions

• Exploit Captured Enemy Material (CEM)• Analyze information of forensic value

• Identify threat actors

• Link to adversarial actions


Technology Benefit to Warfighter

• Reveal non-intuitive relationships

• within individual case files

• across disparate case files

• Guide investigatory efforts• Predict future outcomes based on process

patterns• Get ahead of criminals/enemy

• Solve/close more cases

• Process mining; AI/ML with HMM

• Derive time stamped events from case

file evidence

• Surface data-driven/algorithmic models

of criminal/enemy processes

• Simulate future scenarios

• Predict future crime/enemy activity

Modeling Enemy Processes:Integrated Information Superiority

• Decrease opportunities for surprise

• Improve battlespace knowledge and

awareness

• Improve automated analysis

• Fuse data from non-traditional sources

• Temporal/spatial coverage


Technology Benefit to Warfighter• Improve decision-making• Predict future enemy activity• Real-time• Stay ahead of enemy• Outpace enemy• Process Dominance

• Process mining/analytics

• AI/ML with hidden Markov models (HMM)


• Derive time stamped events from peta-

bytes of IoT/IIoT data

• Data-driven/algorithmic models of

kinetic/non-kinetic enemy processes


Predictive Fleet Readiness

• Naval messages are rich data source

• Need to anticipate logistics

• Improve automated analysis• Support Tactical Information Exchange• Enterprise visibility and oversight

• Better depot-level maintenance planning


Technology Benefit to Warfighter• Reduce duration of in-service or

maintenance of essential equipment• Enhance resource allocation and

scheduling• Predict future outages• Early Intervention• Stay in the fight


• AI/ML



bytes of data


favorable and unfavorable outcomes


Quantify and Repurpose Inefficiencies:Process Bottlenecks and Waste

• 2019 NDAA mandates:

• waste identification and

• repurposing to warfighter

• Enhance decision making

• Measure ROI precisely

• Enterprise visibility and oversight

• Improve Government Business Processes


Technology Benefit to Warfighter• Increased resources into prioritized

capabilities• Process mining/analytics

• Emerging AI/ML

• Platform plug-in capability

• Continual monitoring/measurement

• Derive data-driven KPIs

• Segment and drive enterprise

improvements

In-extremis Automated Ecosystem Management & Process Improvement

• Ever-increasing contested environment of space

• Prioritize investments in resilience and reconstitution to assure space capability

• Automated system-of-systems

(ecosystem) management/optimization

• Continual test and evaluation (T&E)


Technology Benefit to Warfighter• Continual ecosystem mapping• Simulate ecosystem reactions to new

system and vice-versa• Enable emergent behaviors• System health monitoring


• Emerging AI/ML


• Continual monitoring/

measurement/feedback

• Highly extensible & adaptable

Modeling Friendly Processes Red Team:Information Warfare Defense

• State and non-state adversaries deploy

influence campaigns

• Reflexive Control Theory/Hybrid Warfare

• Diversions distract from true intentions

• Critical Vulnerability: unprotected API

into American minds

• Need Red Team effort

• Critical process dominance need


Technology Benefit to DoD/IC


• AI/ML

• Creative, iterative mathematical process


bytes of social and publicly available data


information/hybrid enemy processes


• Understand US, NATO, and ally process weaknesses

• Shore up process vulnerabilities• Discover enemy information campaigns

sooner than otherwise possible• Understand adversary evolving techniques• Devise effective counter strategies

Modeling Enemy Process Vulnerabilities: Information Warfare Offense

• Need process-centric understanding of

enemy vulnerabilities

• Exploit vulnerabilities with great effect:

info, kinetic, non-kinetic, hacking,

process overwhelm techniques


Technology Benefit to DoD/IC


• Creative, iterative mathematical process

• Derive events from social and publicly

available data, trolls, SIGINT, HUMINT,

cyberlogs, Twitter “number stations”


information/hybrid enemy processes

• Close with enemy on the info battlefield with greater disruption and effect

• Play the good game; support positive world activities to the enemy’s detriment

• Process domination

Use Cases (General)

Reasons: Process Optimization in Healthcare

Understand patient-centric processes and improve patient experience

• Achieve transparency of hospital operations

• Reveal wait time bottlenecks

• Optimize clinic staffing

• Reduce costs associated with empty examination rooms & idle equipment

• Happier customers

Reasons: Business Intelligence

It’s 3am Eastern. Your largest customer in Tokyo says they want to double their order, but need reassurances you can deliver on time. Does your team know where your corporate bottlenecks are?

With our SaaS offering, you could find out, and give your team the hard data to close the deal with confidence.

Close Better Deals

Reasons: IT System Migration or Upgrade

You’re the CIO of a fast paced organization. The boss decided that it’s time to upgrade IT infrastructure or migrate to a new ERP.

Process mining is a valuable companion. Recover critical intelligence and identify required functionality from existing systems prior to new system development or adoption of new systems.

Then, use that information to inform the project and as a baseline to calculate ROI.

Strategic IT Support

Reasons: Customer Experience & Loyalty

You’re in the competitive hospitality industry where customer experience (CX) is a major driver of brand loyalty and customer satisfaction, of course, revenue.

It’s important that your customer facing personnel interact in ways that are likely to give you that competitive edge.

Our process mining tools can help your staff conform to vital CX process steps. When deviations occur, managers incorporate on-the-spot training to keep things on track so you keep your customers.

Reasons: Mergers & Acquisitions

Your growing company has just closed another strategic acquisition. Congratulations. Your team is helping complete a major corporate streamlining that is merging two IT-heavy departments into one. But does your team really have the data-driven tools they need to merge the workflows, data streams and software processes of two organizations? We give you the tools to run what-if simulations and take the guesswork out of making two organizations behave like one.

Reasons: System of Intelligence

Our tools open up a whole new world of data and let you drive the organization with systems of intelligence, monitored continually.

Use our tools to simulate and then optimize your organization with predictive workflow analytics derived from process mining.

HRIS

ERP

CRM

Financial

Product

Project

Reasons: Risk Mitigation & Quality Assurance

Regulatory compliance is not optional. Use our process mining tools to reduce organizational risk and drive quality with continual monitoring and intelligent alerts for your critical processes.

Monitor quality in a data-driven fashion by enforcing audit steps.

Reasons: Operational Excellence

Our tools empower your team to redesign processes with confidence.

We can help you measure improvement efforts continually and drive quick & accurate understanding of quality and productivity bottlenecks.

Reasons: Powerful & Foundational Enabler

Process mining is a foundational enabler for sophisticated initiatives like:

• Industry 4.0

• robotic process automation (RPA),

• digital transformation, and

• digital twinning

• Plus, baselining processes for new system adoptions

Reasons: Drive Improvement

Process mining helps drive your organization purposefully with data driven key performance indicators (KPI).

Derive KPIs which would otherwise be otherwise difficult to quantify (like re-work waste)

Drive improvement by tasking leaders across the organization with the same metrics derived from process mining.

Reasons: System Efficiency

Process mining ensures your systems support the organization strategically with transparency and continuous monitoring.

And, it helps close real or perceived gaps between IT and the rest of the organization.

Reasons: Predictive Maintenance

• Minimize costly unexpected equipment downtime

• Identify parts replacement based upon process trends

“When certain processes trends occur, we know that part ‘x’ is likely to break within 24-hours of machine time.”

Our Methodology: Transform Continuously

• Start small: Analyze one business process (“Tip of the Iceberg”)

• Understand it

• Estimate ROI gains

• Expend resources wisely: Make improvements with confidence

• Re-measure & Capture ROI every step of the Way

• Go Deeper…

• Rinse & repeat: Deepen understanding of Multi Process Ecosystems

• Continue transforming confidently

• Capture ROI every step of the Way

Proposal: Single Process Proof of Concept

• Analyze one business process; contained within one IT system.

• Provide actionable business intelligence:• Process model diagram(s) which represent the process.• Descriptive statistics for the overall process and for process

subcomponents, for example average time between process activities for all process activities.

• Report of findings along with expert consulting advice for ways to exploit the information and make business improvements.

• Communicate findings during a video teleconference.

ROI: Perform an additional process re-measurement after meaningful process enhancements, in order to capture ROI.

How it works

Process Mining Roadmap

It all starts with a problem or question…

• What factors are influencing bottlenecks?

• Why is this taking so long?

• Are we in compliance?

• Are QA steps being skipped?

• Which suppliers are best?

• Can our IT escalation rules be improved?

• Can we decrease patient wait times, and better use clinic staff?

• Are we ready for a surge? What happens if we double throughput?

• We need a suite of common KPIs that can be tasked across the organization

• We need to predict and avoid unexpected equipment breakages.

• Will changing IT escalation rules help resolution time and org productivity?

• What are the choke points in our recruiting and hiring process?

• It is vital for us to know when certain processes are circumvented.

• Can we improve three-way matching and enforce segregation of duties?


What are “Events”?

Event data is the digital heartbeat of the organization

• Entering a purchase order into an ERP system

• Customer adding a product to their shopping cart on a website

• An IoT device taking a temperature reading

• Credit card authorization

• A user refreshing a Power BI dashboard

• A patient receiving a diagnosis

Every event can & should be logged

Log Data

Log Data

Data Extraction: Event Log


Data Analysis: How does it work?

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Questions

Automated Process DiscoveryFast, repeatable, scalable

Discover, validate, measure

Replay Processes & Check Conformance

Enhance ModelsKPIs slice and segment by sub-organization

Predict

Optimize

Construct social networks

Continuous compliance and audit monitoring

Robotic Process Automation (RPA)

Optimized Systems of Intelligence

Early Intervention; Predictive maintenance

Capacity Planning; Simulations

Baseline status quo for new system adoptions

Agility; Competitive AdvantageMore profit; Less re-work; Lower costs

More productive employees; happier customers

Really Explore the Space

Nuts and bolts: Discovery & Balancing Act

Discovery Algorithms

• Alpha algorithm• First to adequately deal with

concurrency

• Yields results, but usually lacking

• Hidden Markov Models

• Heuristic Miner

• Genetic Miner

Diagnostics

• Fitness• Explain observed behavior

• Replay event log

• Generalization• Avoid overfitting

• Precision• Avoid underfitting

• Simplicity/Parsimony• Like Occam’s Razor

Use Case: Process Discovery and Visualization

Automated Process Discovery:• Lightning fast• Data-driven discovery• Import into other programs

Descriptive stats:• Counts, means, st dev, etc• Log & linear scale• Queuing stats• Probability distributions

Use Case: Data-driven KPIs

Drive your organization purposefully with common data driven KPIs.

Measure continually

Process PainTotal Organization

Group A

Group B

Group C

Use Case: Capacity PlanningUnderstand risk & test new configurations with Simulation & Queuing Theory

Optimize your organization with predictive workflow analytics.Questions:

• What if we double throughput?

• What if we reallocate labor from Process A -> B?

Use Case: Risk Mitigation & Conformance

Regulatory compliance is not optional. Use our process mining tools to reduce organizational risk and drive quality with continual monitoring and intelligent alerts for your critical processes.

Alerts improve over time with AI/ML.

Missed Compliance Step

Alert

Use Case: Workflow Automation

Process A

Process B

Sneaker Net

Understand where process inefficiencies reside & speed processes with workflow automation

Use Case: Transformational Enabler

Process mining is a foundational enabler for initiatives like robotic process automation (RPA), digital transformation, and digital twinning.

Combine

RPA

Use Case: AnimationsQuickly visualize & Communicate

with Animations

In Development

Automated Process Discovery

• “MVP” Cloud SaaS

• AI/ML process discovery

• Log analytics

• Data-driven inputs for simulation

• Expert consulting and interpretation

• Outsourced analytics or knowledge transfer

• Pursuing • API enabled data transfer• GSA Schedule• FedRAMP• AWS GovCloud certs• HIPAA; Secret classified capable

HRIS

ERP

CRM

Financial

Product

Project

Automated Process Discovery

Documents

Process Mining - More Cowbell Unlimited