Date:7-8 June 2018

Price:2200 PLN net or520 EUR net

Contact:Weronika KowalczykWeronika.Kowalczyk@pl.ey.com

Special projects/ in-house courses:Ewa Kazimierczuktel. +48 508 018 380Ewa.Kazimierczuk@pl.ey.com

Process ManagementExcellence in Business

Course in English

Target groupWe would like to invite individuals whowish to improve their managementskills related to the field of processmanagement, in particular:

u Directors, managers, staff andspecialists interested or involved inbusiness process transformation,business process optimization andprocess excellence.

We would also like to invite anyindividuals who are involved inimplementing new processes ormonitoring existing ones in theirenterprises.

Course objectives

Course participants willdevelop skills to enable themto:

u Design and implement the processvalue creation streams in theircompany

u Integrate the performance goalsand metric system in their company

u Implement the effective processmanagement principles in theircompany

u Redesign and optimize the keyprocesses in their company

Course overviewHave you ever encountered asituation where a company youworked for had faced very seriousquality issues with the servicesprovided and you could not tellwhere the root cause of the problemwas? Moreover, you knew thateverybody were doing the right thingand all were committed towards thework performed. The customersatisfaction rate was going steadilydown despite the company havingexcellent key performance indicators(KPI).

The goal of this course is to provideparticipants with comprehensivetools and knowledge enabling themto turn-around the company towardsprocess and quality excellence.Based on long and practicalexperiences, we have created aunique solution that combinesaspects of strategic management,process engineering, culturalchange, team management and theperformance metric system.Participants will be inspired to live amore intentional and goal orientatedbusiness life instead of just beingreactive and counter-productive.During the workshop, theparticipants, working in small groups,will learn how to implement thecontent (knowledge & tools)presented by the trainer in their owncompany environment. The contentof the workshop will be unfoldedgradually, allowing participants toassimilate its practical application inthe future in real life situations.

1. Business Process Management:introduction

u Difference between process, projectand task

u Process efficiency, effectiveness andeconomy (3 E's)

u Process value streamu Key roles, expectations and

responsibilities in processmanagement. Process owner, processstakeholder, process taskmanager and process resource

u Is 100% quality a myth?

2. From Strategy to Key PerformanceIndicators

u Strategy goals, critical successfactors and other necessaryconditions - Implementation ofIntermediate Objective Map (IO Map)in the company

u How to use KPI's effectively in termsof quality, productivity, time, cost andcustomer service

u Economy, Efficiency, Efectiveness -Implementation of the SIPOC tool inthe company

3. Business Process Analysis andOptimization

u The DMAIC Model - Define, Measure,Analyze, Improve and Control Model

u Interference Diagram and CurrentReality Tree Tools - Finding the rootcause of the problem

u As-Is Diagram - Business Process FlowChart analysis implementation

u Injection analysis and TO-BE FlowChart analysis – Implementingchanges and monitoring

4. Management by Objectives and theControl Processu Management by Objectives (MBO) -

planned and actual metrics in realtime

u Resource performance management -Evaluation and execution systemimplementation

5. Business Process OngoingImprovementu Business process management review

systemu Process of the Ongoing Improvement

(POOGI) - Process Knowledge Rulesimplementation

6. Q&A session

Methodology

The classes are conducted in aninteractive form. During the workshopwe use various training methods, wepresent cases, provide individual andgroup exercises, work on scenariosand simulations.

We are guided by the motto: Minimumof necessary knowledge – maximum ofpossible abilities.

Thanks to the presence of experiencedindividuals during classes we showhow these solutions are implemented.

The programme

Costs

Open courses:

two full-day course costs:

2 200 PLN +23% VAT per person or

520 EUR net per person

The price includes course materials,coffee breaks and a hot lunch. Thepayments should be made before courseon the basis of a pro-forma invoice. Afterthe payment is made, a VAT invoice isissued.

Additional information

It is possible to organize a special “incompany” training course on client’srequest.

PDU – Professional Development Units –participation in our program „ProjectManagement” counts as valid PDU pointsas required by PMI®.CPD – Continuing ProfessionalDevelopment – Our training courses fulfillthe requirements of internationalprofessional organizations (ACCA, IIA)relating to further professionaldevelopment of their members.

Location and hours

Courses will be organized in Warsaw at:

EY Academy of Businessul. Lecha Kaczyńskiego (previouslyal. Armii Ludowej) 26at 9.00-16.30

Application

If you decided to take part in the trainingcourse please fill on-line applicationform: academyofbusiness.pl

Contact

academyofbusiness@pl.ey.com

Tel. +48 22 701 00 00Tel. +48 22 579 80 00