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Date:7-8 June 2018
Price:2200 PLN net or520 EUR net
Contact:Weronika [email protected]
Special projects/ in-house courses:Ewa Kazimierczuktel. +48 508 018 [email protected]
Process ManagementExcellence in Business
Course in English
Target groupWe would like to invite individuals whowish to improve their managementskills related to the field of processmanagement, in particular:
u Directors, managers, staff andspecialists interested or involved inbusiness process transformation,business process optimization andprocess excellence.
We would also like to invite anyindividuals who are involved inimplementing new processes ormonitoring existing ones in theirenterprises.
Course objectives
Course participants willdevelop skills to enable themto:
u Design and implement the processvalue creation streams in theircompany
u Integrate the performance goalsand metric system in their company
u Implement the effective processmanagement principles in theircompany
u Redesign and optimize the keyprocesses in their company
Course overviewHave you ever encountered asituation where a company youworked for had faced very seriousquality issues with the servicesprovided and you could not tellwhere the root cause of the problemwas? Moreover, you knew thateverybody were doing the right thingand all were committed towards thework performed. The customersatisfaction rate was going steadilydown despite the company havingexcellent key performance indicators(KPI).
The goal of this course is to provideparticipants with comprehensivetools and knowledge enabling themto turn-around the company towardsprocess and quality excellence.Based on long and practicalexperiences, we have created aunique solution that combinesaspects of strategic management,process engineering, culturalchange, team management and theperformance metric system.Participants will be inspired to live amore intentional and goal orientatedbusiness life instead of just beingreactive and counter-productive.During the workshop, theparticipants, working in small groups,will learn how to implement thecontent (knowledge & tools)presented by the trainer in their owncompany environment. The contentof the workshop will be unfoldedgradually, allowing participants toassimilate its practical application inthe future in real life situations.
1. Business Process Management:introduction
u Difference between process, projectand task
u Process efficiency, effectiveness andeconomy (3 E's)
u Process value streamu Key roles, expectations and
responsibilities in processmanagement. Process owner, processstakeholder, process taskmanager and process resource
u Is 100% quality a myth?
2. From Strategy to Key PerformanceIndicators
u Strategy goals, critical successfactors and other necessaryconditions - Implementation ofIntermediate Objective Map (IO Map)in the company
u How to use KPI's effectively in termsof quality, productivity, time, cost andcustomer service
u Economy, Efficiency, Efectiveness -Implementation of the SIPOC tool inthe company
3. Business Process Analysis andOptimization
u The DMAIC Model - Define, Measure,Analyze, Improve and Control Model
u Interference Diagram and CurrentReality Tree Tools - Finding the rootcause of the problem
u As-Is Diagram - Business Process FlowChart analysis implementation
u Injection analysis and TO-BE FlowChart analysis – Implementingchanges and monitoring
4. Management by Objectives and theControl Processu Management by Objectives (MBO) -
planned and actual metrics in realtime
u Resource performance management -Evaluation and execution systemimplementation
5. Business Process OngoingImprovementu Business process management review
systemu Process of the Ongoing Improvement
(POOGI) - Process Knowledge Rulesimplementation
6. Q&A session
Methodology
The classes are conducted in aninteractive form. During the workshopwe use various training methods, wepresent cases, provide individual andgroup exercises, work on scenariosand simulations.
We are guided by the motto: Minimumof necessary knowledge – maximum ofpossible abilities.
Thanks to the presence of experiencedindividuals during classes we showhow these solutions are implemented.
The programme
Costs
Open courses:
two full-day course costs:
2 200 PLN +23% VAT per person or
520 EUR net per person
The price includes course materials,coffee breaks and a hot lunch. Thepayments should be made before courseon the basis of a pro-forma invoice. Afterthe payment is made, a VAT invoice isissued.
Additional information
It is possible to organize a special “incompany” training course on client’srequest.
PDU – Professional Development Units –participation in our program „ProjectManagement” counts as valid PDU pointsas required by PMI®.CPD – Continuing ProfessionalDevelopment – Our training courses fulfillthe requirements of internationalprofessional organizations (ACCA, IIA)relating to further professionaldevelopment of their members.
Location and hours
Courses will be organized in Warsaw at:
EY Academy of Businessul. Lecha Kaczyńskiego (previouslyal. Armii Ludowej) 26at 9.00-16.30
Application
If you decided to take part in the trainingcourse please fill on-line applicationform: academyofbusiness.pl
Contact
Tel. +48 22 701 00 00Tel. +48 22 579 80 00
