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© 2012 Crain Communications Inc
Concurrent Workshop:
Process Flows for the Contingent Workforce
Speakers: Jeannee Hoppe, Global Program Manager, 3M Company Ben Walker, Director, Professional Services,
Brightfield Strategies LLC
Thursday, Sept. 20 | 5:00 pm | Room 308
© 2012 Crain Communications Inc
Introductions
Jeannee Hoppe3MGlobal Program ManagerContingent Workforce Solutions
Ben WalkerBrightfield StrategiesDirector of Professional Services
© 2012 Crain Communications Inc
Discussion Topics
Why Use Process Maps? Example: Getting Mac to School Overview of Mapping Symbols Mapping Techniques & Tools Getting Started with a Mapping Session Demonstration: Guac! Reference Materials
© 2012 Crain Communications Inc
Why Use Process Maps?
VMS
MSP
An MSP is a highly complex solution with many concurrently moving parts owned by many different people, supporting many different functions. This can lead to end-user confusion at best, and worse—chaos!
Joe the Hiring Manager
© 2012 Crain Communications Inc
Why Use Process Maps?
Clarity
Complex, multi-process, cross-functional solutions require documentation to ensure:
Consistency Compliance
© 2012 Crain Communications Inc
Why Use Process Maps?
Narrative Descriptions Graphical Summary
Process Documentation Options
Process maps provide a concise and consistent format to document how all the moving parts of a solution fit together.
© 2012 Crain Communications Inc
Why Use Process Maps?
Process Mapping:- Visually represents the work process- Uses universal symbols that are easily recognizable- Identifies problem areas (bottlenecks, rework, unnecessary steps) and
opportunities for process improvement- Provides a common understanding of the entire process and specific roles
and contributions of process participants- Before you can improve a process, you must understand it
Process maps are good for:- Training new resources on “what we do”- Streamlining work activities (get work done more efficiently)- Reducing cycle times (get work done faster)
© 2012 Crain Communications Inc
Mapping Techniques
Block Diagrams (high-level process steps) Swim Lane Diagrams (multi-functional) SIPOC (Supplier, Input, Output, Customer) Value Stream Mapping (Lean)
© 2012 Crain Communications Inc
Getting Started with a Group Mapping Session
Tools needn’t be complex or expensive- Post-It Notes- Powerpoint- Visio Ensure you have the right subject matter experts engaged
- Process owners- Owners of discrete activities- “Customers” of process or specific outputs
Ensure room is large enough with white board or empty wall
Designate a facilitator
Designate a “mapper”
Add a time buffer (schedule +20% to what you think you need)
© 2012 Crain Communications Inc
Getting StartedProcess Activity Questions
- How do we do it?- Why do we do it?- What is the output?- How many outputs?- How long does it take?- Where does the output go?- Who reviews it and when?- Who performs each
activity?- What generates the
process/task?
- Who are the customers of the process/task?
- Who are the suppliers of the process?
- What decisions are made in the process
- What computer systems and files are used?
- How are errors / problems / exceptions handled?
© 2012 Crain Communications Inc
Mapping the Process in a Group SessionUsing Post-Its on a white board allows you to quickly modify processsteps when facilitating a process mapping session
© 2012 Crain Communications Inc
Additional Reference Materials
Books:
Managing SidewaysRummler-Brache
Process Mapping, Process Improvement and Process Management Dan Madison
Websites:
http://www.six-sigma-material.com/SIPOC.html
http://www.isixsigma.com/tools-templates/process-mapping/practical-guide-creating-better-looking-process-maps