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Quality Management SystemProcess Flow and Interaction - Attachment 2
CustomerQuotation and
Customer Order Entry
Storage and Shipment of
ProductQP 7-5-5
Production Planningand Procurement
Customer Feedback
Prrocessing, Production, InspectionQP 7-5-1
QP 7-6 Control of Monitoring and Measurement Devices
QP 8-2-4 Product Monitoring and Measurement and QP 8-3 Control of Nonconforming Product
QP 8-3-1 Product Recall Investigation
QP 7-5-3 Product Identi�cation and Traceability
QP 6-3 Infrastructure and Work Environment QP 6-3-1 Equipment Facilities Maintenance QP 6-3-2 Pest and Rodent Control
QP 7-5-4 Customer Property
QP 8-2-2 Internal Quality AuditsQP 8-5-2 Corrective Action and QP 8-5-3 Preventive Action
QP 4-2-4 Quality Records
QP 4-2-3 Document Control QP 4-2-3-1 Documents of External Origin QP 4-2-4 Control of Records
QP 6-2-2 Compentence Awareness and Training
QP 5-4 Quality Management System Planning and QP 5-6-1 Management Review
ReceiveCustomer
Order
CustomerEvaluatesCreeksideProposal
ReceiveCustomer
Inquiry
no
no
yes
Processcustomer
inquiry perQP 7-2-1
Processcustomerorder perQP 7-2-2
Selectedmonitor
suppliers perQP 7-4-1
Ordermaterials per
QP 7-4-2
Verifypurchased
product perQP 7-4-3
Designproduct per
QP 7-3
Rawmaterialsavailable?
Design andDevelopment
required?
externalwater source
springwatersource
yes
puri�edwater
process(RO)
SOP -1
distillationprocessSOP -2
springwater
storage
puri�edwater
storage
distilledwater
storage
dry watersupply
spring, puri�ed,or distilled
�nishedproduct
SOP -4, 5 or 6
enhancedwater
processSOP -7
purchasedbottles per
QP 7-4-2
blowmoldingprocessSOP -8
fhgprocessSOP -10,11 or 12
bulk watershipment
bottled watershipment
Evaluatecustomer
satisfaction perQP 8-2-1
Respond tocustomer
concerns &returns perQP 8-2-1 -1