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Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

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Page 1: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Problem Self-Help

Tips, Techniques,and Warnings

For Do-It-Yourself

Page 2: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Sorting Useful Help from the rest

• Most of these techniques work with multiple browsers

• Finding information is not at all difficult• However, finding useful information is a bit

more difficult• Need to learn how to search, and • Need to learn where to search

Page 3: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Starting off with Internet Explorer

Page 4: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

I’m using Google

• Other search engines MAY work in similar manner, I have not tested them

• I generally use one of two different search engines:

• Google• Duck Duck Go• I don’t Bing, or Yahoo; and especially don’t use

shopping oriented search engines

Page 5: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Exact error message andthe powerful site: command

Page 6: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

In Chrome

Page 7: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

in Edge (windows 10)

Page 8: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

In FireFox

Page 9: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

A Search result site:microsoft.com

Page 10: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Trusted Sites

• Not all sites can be trusted• Some sites deliberately give malicious

information or information to push product sales

• How do I determine whether to trust a site?• Manufacturers sites• Software Developers sites• Malware cure sites

Page 11: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Trusted site: bleepingcomputer.com

Page 12: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Bleepingcomputer has a forum

Page 13: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Malware Bytes Support and Forum

Page 14: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

AVG Support and Forums

Page 15: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

HP Support and Forums

Page 16: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Several 100 fake security vendors

Page 17: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Fake product imitating real product

Page 18: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Error Messages can be helpful

• Copy the exact error message• Or sometimes the error number or code• Use that along with the site parameter in your

search• Some examples follow

Page 19: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Compatibility Issues

Page 20: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Warning on changing File Extension

Page 21: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

The ONLY way to figure this one out is to hope a search will answer

(unless you are a system level programmer)

Page 22: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Again, copy the error message for the search

Page 23: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

The Error Code may be helpful

Page 24: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Then, there are those days …

Page 25: Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

Copyright 2015Jim Cason