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Problem Self-Help
Tips, Techniques,and Warnings
For Do-It-Yourself
Sorting Useful Help from the rest
• Most of these techniques work with multiple browsers
• Finding information is not at all difficult• However, finding useful information is a bit
more difficult• Need to learn how to search, and • Need to learn where to search
Starting off with Internet Explorer
I’m using Google
• Other search engines MAY work in similar manner, I have not tested them
• I generally use one of two different search engines:
• Google• Duck Duck Go• I don’t Bing, or Yahoo; and especially don’t use
shopping oriented search engines
Exact error message andthe powerful site: command
In Chrome
in Edge (windows 10)
In FireFox
A Search result site:microsoft.com
Trusted Sites
• Not all sites can be trusted• Some sites deliberately give malicious
information or information to push product sales
• How do I determine whether to trust a site?• Manufacturers sites• Software Developers sites• Malware cure sites
Trusted site: bleepingcomputer.com
Bleepingcomputer has a forum
Malware Bytes Support and Forum
AVG Support and Forums
HP Support and Forums
Several 100 fake security vendors
Fake product imitating real product
Error Messages can be helpful
• Copy the exact error message• Or sometimes the error number or code• Use that along with the site parameter in your
search• Some examples follow
Compatibility Issues
Warning on changing File Extension
The ONLY way to figure this one out is to hope a search will answer
(unless you are a system level programmer)
Again, copy the error message for the search
The Error Code may be helpful
Then, there are those days …
Copyright 2015Jim Cason